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A

AbstractAnalyzerDecision<T> - Class in com.novomind.ecom.api.imail.core.result.decision
 
AbstractMessageFilterMenuItem<T extends MessageInfo> - Class in com.novomind.ecom.api.imail.common.frontend.menu
This class is used to display custom menu entries in the backlog menu of the novomind iAGENT Supervisor or Desk frontend.
AbstractMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
Constructs a MessageFilterMenuItem with the given name.
account(Account) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets the account of the quick case.
Account - Interface in com.novomind.ecom.api.iagent.model
Represents an Account object
Account.AccountType - Enum in com.novomind.ecom.api.iagent.model
This enumeration describes the type of an account.
AccountConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab
Represents a customized AccountConnectorTab
AccountConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
The path of the customized .xhtml must be inside 'META-INF/views'.
AccountConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab
A AccountConnectorTabProvider is used to provide a custom AccountConnectorTab.
AccountConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context
A AccountConnectorTabViewContext provide an AccountModifier which is used to change the subjacent Account}.
AccountModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
Defines an API to modify an instance of type Account
AccountProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object, that has an account
activateNotification() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
Set the last save date with notify agents activated to the time of persisting the associated TextModule.
ActiveCall - Interface in com.novomind.ecom.api.iagent.model
The interface represents an active call existing within the PBX.
ActiveCallEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
The ActiveCallEvent is the basic interface for active call related events.
ActiveCallProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object, that provides an ActiveCall.
add(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue
With this method the specified routing tags will be added to the issue.
add(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags
With this method the specified routing tags will be added to the issue.
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
 
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier
Assign the group to the passed categories.
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
 
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Assign the textmodule first level group to the passed categories.
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier
Assign the transaction code to the passed categories.
addAssignedSystemGroups(SystemGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Assign the category to the passed system groups.
addAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier
Assign the ExternalRouting to the passed tenants.
addAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier
Assign the PhoneSystem to the passed tenants.
addAssignedTextModuleFirstLevelGroups(TextModuleFirstLevelGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Assign the category to the passed text module first level groups.
addAssignedTransactionCodes(TransactionCode...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Assign the category to the passed transaction codes.
addAssignedUsers(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
Assign the group to the passed users.
addAttachment(AttachmentDataSource) - Method in interface com.novomind.ecom.api.imail.agent.frontend.AgentEditorController
The function can be used to upload an attachment to the iAGENT server and add the attachment to the currently selected ticket within the agent folder.
addAttribute(String, String) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
Adds a new attribute to the contact identifier.
addCategoryDecision(CategoryAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
Adds a CategoryAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal CategoryAnalyzerDecision.
addEmailAddress(InternetAddress) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
Adds a new email address to the contact identifier.
addFrontendMessage(FrontendMessage) - Method in interface com.novomind.ecom.api.iagent.frontend.operation.FrontendController
This method can be used to add a message to the frontend of the novomind iAGENT app.
additionalToAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets additional to-addresses of the quick case.
addLanguageDecision(LanguageAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
Adds a LanguageAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal LanguageAnalyzerDecision.
addLocationDecision(LocationAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
Adds a LocationAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal LocationAnalyzerDecision.
addNote(String, User) - Method in interface com.novomind.ecom.api.iagent.model.ModifiableIssueNotes
The method creates and adds a note to an Issue If the text is invalid or too long to be stored persistently, a ValidationException will be thrown by the method.
addPhoneNumber(String) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
Adds a new phone number to the contact identifier.
addSubMenuItem(MessageFilterMenuItem<T>) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
Adds a new MessageFilterMenuItem to this item.
addSubMenuItem(SubMenuItem) - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
Adds a new sub menu item to the menu item.
addToggleEvent(AgentSidebarContent.ToggleEvent) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
agent - Variable in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
 
agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
 
agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
 
agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
 
agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
 
agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
 
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket
 
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode
 
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate
 
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate
 
AGENT - com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin
means that the chat step was triggered by the agent
AgentActionHandler - Interface in com.novomind.ecom.api.iagent.action
This handler provides information about the agent's state and functions to perform specific actions for the agent.
AgentAvailability - Interface in com.novomind.ecom.api.iagent.common
Represents the agent availability states for specific module.
agentAvailabilityChanged(AgentAvailabilityChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentAvailabilityEventListener
Indicates that the availability state of an agent has changed
AgentAvailabilityChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event
An AgentAvailabilityChangedEvent is an event triggered due to an agent availability change.
AgentAvailabilityEventListener - Interface in com.novomind.ecom.api.iagent.common.event
The AgentAvailabilityEventListener is an interface that implements the callback event functions triggered due to agent availability changes.
AgentBacklogMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for mails within the agent application displaying inquiries and forwarded or resubmitted tickets for this agent.
AgentBacklogMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.agent.frontend.menu
This class is used to display a custom backlog message menu in the novomind iAGENT Desk frontend.
AgentBacklogMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.menu.AgentBacklogMessageFilterMenuItem
Constructs an AgentBacklogMessageFilterMenuItem with the given name.
AgentCallQuickCase - Interface in com.novomind.ecom.api.iagent.model
This interface provides information of a call quick case of an agent.
AgentCallQuickCaseStartOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase
Represents an operation to start a call quick case for an agent.
AgentCallQuickCaseStartOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase
This interface represents the result of a successful AgentCallQuickCaseStartOperation
AgentCategoryVisibility - Enum in com.novomind.ecom.api.iagent.visibility.category.visibilities
This class contains all possible visibilities for the categories in the role agent
AgentCategoryVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.category
This class represents an agent visibility context for a category
AgentChatAction - Interface in com.novomind.ecom.api.iagent.action.chat
This interface represents all agent actions concerning a chat The interface provides the chat and the user performing the action.
AgentChatActionValidationException - Exception in com.novomind.ecom.api.iagent.exception
Signals that a Validation Exception for an AgentChatAction has occurred.
AgentChatActionValidationException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException
Constructs a AgentChatActionValidationException with the specified detail message.
AgentChatActionValidationException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException
Constructs a AgentChatActionValidationException with the specified detail message and cause.
AgentChatActionValidationException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException
Constructs a AgentChatActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
AgentChatActionValidator - Interface in com.novomind.ecom.api.iagent.action.chat
This is an extension point for validation of actions on chats performed by agents.
AgentChatCloseAction - Interface in com.novomind.ecom.api.iagent.action.chat
This action is performed when an agent is closing a chat within the novomind iAGENT chat process.
AgentChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event
This event is triggered when a chat has been closed by an agent.
AgentChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo
This interface is used to provide view context specific information for chats within the personal agent's folder.
AgentChatSession - Interface in com.novomind.ecom.api.iagent.model
AgentChatSession represents the chat session of an agent.
AgentChatUploadAttachmentAction - Interface in com.novomind.ecom.api.iagent.action.chat
This action is performed when an agent is uploading an attachment to a chat within the novomind iAGENT chat process.
AgentDevice - Interface in com.novomind.ecom.api.iagent.model
An AgentDevice is a hard phone or soft phone or any other device providing capabilities to accept calls.
AgentDeviceControlConnector - Interface in com.novomind.ecom.api.iagent.connector.call
The AgentDeviceControlConnector is an interface to provide additional functionality to control a remote agent device within the novomind iAGENT routing process.
AgentDeviceEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An AgentDeviceEvent is an event related to a ConnectedAgentDevice
AgentDeviceEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call
The AgentDeviceEventListener is an interface that implements the callback event functions triggered due to agent device events.
AgentDeviceLoginException - Exception in com.novomind.ecom.api.iagent.exception
Signals that an exception has occurred during agent device login procedure.
AgentDeviceLoginException(String, int, ConnectedAgentDevice) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
 
AgentDeviceLoginException(String, int, User, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
 
AgentDeviceLoginException(String, int, User, String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
 
AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, ConnectedAgentDevice) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
 
AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, User, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
 
AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, User, String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
 
AgentDeviceLoginException.Reason - Enum in com.novomind.ecom.api.iagent.exception
The reasons for agent device login faults
AgentDeviceLoginRequest - Interface in com.novomind.ecom.api.iagent.request
An AgentDeviceLoginRequest provides all credentials for an agent to log in on a device.
AgentDeviceLoginResult - Class in com.novomind.ecom.api.iagent.result
An AgentDeviceLoginResult provides all information about the successful agent login on an agent device.
AgentDeviceLoginResult(AgentDevice) - Constructor for class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
 
AgentDeviceOperationException - Exception in com.novomind.ecom.api.iagent.exception
Signals that an exception has occurred during agent device operation.
AgentDeviceOperationException(String, int, ConnectedAgentDevice) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
 
AgentDeviceOperationException(String, int, User, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
 
AgentDeviceOperationException(String, int, User, String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
 
AgentDeviceState - Interface in com.novomind.ecom.api.iagent.common
This interface provides information about the agent device state.
agentDeviceStateChanged(AgentDeviceStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentDeviceStateEventListener
Indicates that the state of an AgentDevice has changed
AgentDeviceStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event
An AgentDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice The event is triggered by the novomind iAGENT routing process.
AgentDeviceStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event
The AgentDeviceStateEventListener is an interface that implements the callback event functions triggered due to agent device state changes.
AgentDraftMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for draft mails within the Agent application only
AgentDraftMessage - Interface in com.novomind.ecom.api.imail.model
Represents a MailMessage in the personal drafts folder of an agent.
AgentDraftMessageInfo - Interface in com.novomind.ecom.api.imail.model
A AgentDraftMessageInfo object provides information about an AgentDraftMessage.
AgentEditorController - Interface in com.novomind.ecom.api.imail.agent.frontend
This interface is used to provide specific functions to be called on the currently active agent's editor for the selected message.
AgentEditorControllerProvider - Interface in com.novomind.ecom.api.imail.provider
Represents an object that "knows" or can provide a AgentEditorController
AgentEditorMailInfoViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.mailinfo
This interface is used to provide view context specific information within the iAGENT agent application only, for mails within the personal agent's folder.
AgentExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process and the ticket has been closed.
AgentExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.
AgentExternalForwardMessageSentAndTicketKeptEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.
AgentExternalInquiryMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an inquiry operation triggered by an agent within the novomind iAGENT core process.
AgentFolderInfo - Interface in com.novomind.ecom.api.iagent.state
This interface provides information about the agent folder.
AgentGroup - Interface in com.novomind.ecom.api.iagent.model
Represents an AgentGroup object
AgentGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
 
AgentInfo - Interface in com.novomind.ecom.api.iagent.state
An AgentInfo is the interface to get non persistent informations of agent user entities.
AgentInfoHandler - Interface in com.novomind.ecom.api.iagent.state
Handler to access non persistent agent information.
AgentIntermediateMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an intermediate message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.
AgentInternalForwardedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been routed to an agent due to an internal forward operation by another agent.
AgentLoginState - Interface in com.novomind.ecom.api.iagent.common
This interface provides information about the agent login state at the novomind iAGENT Desk.
agentLoginStateChanged(AgentLoginStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentLoginStateEventListener
Indicates that the login state of an agent has changed.
AgentLoginStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event
An AgentLoginStateChangedEvent is an event triggered due to an agent login state change.
AgentLoginStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event
The AgentLoginStateEventListener is an interface that implements the callback event functions triggered due to agent login state changes.
AgentMailEditorAppearance - Class in com.novomind.ecom.api.imail.agent.frontend.editor
This class is used to customize the appearance of the agent's mail editor within the novomind iAGENT Desk application.
AgentMailEditorAppearanceProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.editor
A AgentMailEditorAppearanceProvider is used to customize the appearance of the agent's editor.
AgentMailEditorViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.editor
This interface is used to provide view context specific information within the novomind iAGENT Desk application, for mails selected within the personal agent's folder and displayed within the agent's editor.
AgentMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for mails within the personal agent's folder.
AgentMessage - Interface in com.novomind.ecom.api.imail.model
Represents a MailMessage in the personal folder of an agent.
AgentMessageFilterMenuItemProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.menu
An AgentMessageFilterMenuItemProvider is used to build a custom menu to display a view of filtered messages in the novomind iAGENT Desk frontend.
AgentMessageFilterMenuViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.menu
This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the novomind iAGENT Desk.
AgentMessageInfo - Interface in com.novomind.ecom.api.imail.model
An AgentMessageInfo object provides information about an AgentMessage.
agentMessageInfos() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo
Returns a sequential Stream over the agent folder containing AgentMessageInfo elements as its source.
AgentMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.
AgentOutgoingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for sent mails within the Agent application only
AgentOutgoingMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.agent.frontend.menu
This class is used to display a custom outgoing message menu in the novomind iAGENT Desk frontend.
AgentOutgoingMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.menu.AgentOutgoingMessageFilterMenuItem
Constructs an AgentOutgoingMessageFilterMenuItem with the given name.
AgentPauseState - Interface in com.novomind.ecom.api.iagent.common
This interface provides information about the agent pause state and also provides the optional PauseReason when an agent is paused.
agentPauseStateChanged(AgentPauseStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPauseStateEventListener
Indicates that the pause state of an agent has changed
AgentPauseStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event
An AgentPauseStateChangedEvent is an event triggered due to a agent pause state change.
AgentPauseStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event
The AgentPauseStateEventListener is an interface that implements the callback event functions triggered due to agent pause state changes.
AgentPhoneSystemInfo - Interface in com.novomind.ecom.api.iagent.state
The AgentPhoneSystemInfo provides the PhoneSystem that has been used to connect the phone device of an agent during the agent's login procedure.
AgentPostProcessingState - Interface in com.novomind.ecom.api.iagent.common
This interface provides information about the agent post processing state and also provides the optional Call object regarding to this post processing time.
agentPostProcessingStateChanged(AgentPostProcessingStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateEventListener
Indicates that the post processing state of an agent has changed
AgentPostProcessingStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event
An AgentPostProcessingStateChangedEvent is an event triggered due to a agent post processing state change.
AgentPostProcessingStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event
The AgentPostProcessingStateEventListener is an interface that implements the callback event functions triggered due to agent post processing state changes.
AgentPreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when the associated ticket has been closed by an agent and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
AgentPreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
AgentPreSendExternalForwardMessageAndKeepTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
AgentPreSendExternalInquiryMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.
AgentPreSendIntermediateMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an intermediate message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.
AgentPreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.
AgentQueuedCallInfo - Interface in com.novomind.ecom.api.iagent.state
The AgentQueuedCallInfo provides information about an established QueuedCall that is currently attached to the agent's phone device.
AgentQuickCase - Interface in com.novomind.ecom.api.iagent.model
This interface provides information of a quick case of an agent.
AgentQuickCaseCancelOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase
Represents an operation to cancel a quick case for an agent.
AgentQuickCaseCancelOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase
This interface represents the result of a successful AgentQuickCaseCancelOperation
AgentQuickCaseMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for mails within the agent application displaying a quick case tickets for this agent.
AgentQuickCaseOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation.quickcase
This interface provides specific builders to build operations to start and cancel a quick case for an agent.
AgentQuickCaseOperationBuilder.StartQuickCase - Interface in com.novomind.ecom.api.iagent.operation.quickcase
 
AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase - Interface in com.novomind.ecom.api.iagent.operation.quickcase
 
AgentQuickCaseStartOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase
Represents an operation to start a quick case for an agent.
AgentQuickCaseStartOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase
This interface represents the result of a successful AgentQuickCaseStartOperation
AgentQuickCaseTicketAction - Interface in com.novomind.ecom.api.imail.agent.action
This interface represents all agent actions concerning a quick case The interface provides the Ticket and the User performing the action.
AgentQuickCaseTicketCreateAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is creating a quick case and closing it without answer within the novomind iAGENT slave process.
AgentQuickCaseTicketCreateAndKeepAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is creating a quick case and keeping it in his personal inbox within the novomind iAGENT slave process.
AgentQuickCaseTicketCreateAndRouteAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is creating a quick case and forwarding it to be routed within the novomind iAGENT slave process.
AgentQuickCaseTicketCreateSendAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is creating a quick case with an answer to be sent and closing it within the novomind iAGENT slave process.
AgentResubmittedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered by the agent itself and has exceeded its due date.
AgentSidebarContent - Class in com.novomind.ecom.api.imail.agent.frontend.sidebar
Represents a custom sidebar to be displayed within an iframe in the novomind iAGENT Desk and also within the novomind iAGENT Chat frontend.
AgentSidebarContent(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
AgentSidebarContent.ToggleEvent - Enum in com.novomind.ecom.api.imail.agent.frontend.sidebar
Defines toggle events to open or close the sidebar automatically, when the specified event occurs.
AgentSidebarContentProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.sidebar
An AgentSidebarContentProvider is used to provide a custom AgentSidebarContent in the novomind iAGENT Desk and novomind iAGENT Chat frontend.
AgentSidebarViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.sidebar
This interface provides information and functionality for view context sensitive data and operations to render an AgentSidebarContent.
AgentTenantVisibility - Enum in com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities
This class contains all possible visibilities for the tenants in the role agent
AgentTenantVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.tenant.context
This class represents an agent visibility context for a tenant
AgentTicketAction - Interface in com.novomind.ecom.api.imail.agent.action
This interface represents all agent actions concerning a ticket The interface provides the Ticket and the User performing the action.
AgentTicketActionValidationException - Exception in com.novomind.ecom.api.imail.exception
 
AgentTicketActionValidationException(String) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException
Constructs a AgentTicketActionValidationException with the specified detail message.
AgentTicketActionValidationException(String, String) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException
Constructs an AgentTicketActionValidationException with the specified detail message and an url to be opened within a dialog window instead of a simple error message.
AgentTicketActionValidationException(String, Throwable) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException
Constructs a AgentTicketActionValidationException with the specified detail message and cause.
AgentTicketActionValidationException(Throwable) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException
Constructs a AgentTicketActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
AgentTicketActionValidator - Interface in com.novomind.ecom.api.imail.agent.validator
This is an extension point for validation of actions on tickets performed by agents.
AgentTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been answered by an agent and now is waiting for clearance before being sent.
AgentTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been answered by an agent and now is waiting to be sent to the customer in the next step.
AgentTicketClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a previously assigned ticket changes the state to TicketState.CLEARANCE_REQUIRED.
AgentTicketCloseAction - Interface in com.novomind.ecom.api.imail.agent.action
This action represents all ticket close actions by an agent.
AgentTicketCloseActionViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.dialog
This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on ticket close action validation faults.
AgentTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been closed by an agent within the novomind iAGENT slave process without being answered.
AgentTicketCloseNoAnswerAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is closing the ticket without answer within the novomind iAGENT slave process.
AgentTicketCloseOperation - Interface in com.novomind.ecom.api.imail.routing.operation.close
Represents an operation to close a ticket as an agent.
AgentTicketCloseOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.close
An AgentTicketCloseOperationFailedException is thrown by an AgentTicketCloseOperation if the operation execution has failed.
AgentTicketCloseOperationFailedException(String, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
 
AgentTicketCloseOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
 
AgentTicketCloseOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.close
This interface represents the result of a successful AgentTicketCloseOperation
AgentTicketForwardAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is forwarding and closing a ticket without answer within the novomind iAGENT slave process.
AgentTicketForwardedAndClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been forwarded and closed by an agent within the novomind iAGENT slave process without being answered.
AgentTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been internally forwarded by an agent to another agent manually within the novomind iAGENT routing process.
AgentTicketManuallyRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been pulled by an agent manually within the novomind iAGENT routing process.
AgentTicketRecategorizeAction - Interface in com.novomind.ecom.api.imail.agent.action
This action represents a ticket recategorize action by an agent.
AgentTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been recategorized by an agent.
AgentTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by the same agent, that had been assigned to the ticket.
AgentTicketResubmittedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been resubmitted by an agent manually within the novomind iAGENT routing process.
AgentTicketSendAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is sending the answer to a ticket within the novomind iAGENT slave process.
AgentTicketSendAndCloseActionViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.dialog
This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on ticket send and close action validation faults.
AgentTicketSendIntermediateAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is sending an intermediate reply to a ticket within the novomind iAGENT slave process.
AgentTicketUploadAttachmentAction - Interface in com.novomind.ecom.api.imail.agent.action
This action is performed when an agent is uploading an attachment within the novomind iAGENT slave process.
AgentVisibilityHandler - Interface in com.novomind.ecom.api.iagent.visibility
This handler provides the visibility information for online agents.
ALL_CATEGORIES - com.novomind.ecom.api.iagent.model.User.CategoryMode
All categories will be available for the user
allowCloseWithoutAnswer() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and allows the feature of closing a message without sending a message as answer by manual choice of the agent.
allowExternalForwardAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and allows the feature of externally forwarding a message and closing the ticket.
allowExternalForwardAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and allows the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.
allowExternalForwardAndProcess() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and allows the feature of externally forwarding and processing a message.
allowExternalInquiry() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and allows the feature of sending an external inquiry message.
allowSendAfterClearance() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and allows the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.
allowSendIntermediateReply() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and allows the feature of sending an intermediate reply message.
analyzeIncomingMessage(IncomingMessageAnalyzerInput) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageAnalyzer
The method is called after the message has been received but before it is pushed to the central backlog.
AnalyzerDecision<T> - Interface in com.novomind.ecom.api.imail.core.result.decision
A AnalyzerDecision made by an implementor of IncomingMessageAnalyzer
answer(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
Answer an alerting call on the agent device.
ANSWERED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been answered and the answered message is waiting to be sent.
AnswerType - Enum in com.novomind.ecom.api.imail.model
The AnswerType specifies the different operation types available during outgoing message processing.
App - Interface in com.novomind.ecom.api.iagent.model
Represents an App object
AppProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object, that can provide an app
ArchiveAccessCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo
This interface is used to provide view context specific information for calls, that are not present in the backlog any more and are accessed by a database or archive lookup.
ArchiveAccessChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo
This interface is used to provide view context specific information for chats, that have been retrieved directly via an archive access.
ArchiveAccessMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for tickets, that has been retrieved directly via an archive access.
asCallQuickCase() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Converts the quick case into a call quick case.
ASSIGNED - com.novomind.ecom.api.iagent.state.RoutingWorkItemState
The routing decision for the RoutingWorkItem is done.
ASSIGNED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been assigned to an agent and the message has been delivered to the agent's folder.
ASSIGNED - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility
Show only the tenants, that are assigned to the users groups.
ASSIGNED - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility
Show only the tenants, that are assigned to the users groups.
ASSIGNED_AND_ORPHANS - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility
Show the tenants, that are assigned to the users groups and also all tenants that aren't assigned to any group.
ASSIGNED_CATEGORIES - com.novomind.ecom.api.iagent.model.User.CategoryMode
Only the assigned categories of this user will be available for the user
Attachment - Interface in com.novomind.ecom.api.iagent.model
An Attachment is a common facade for all types of attachments.
AttachmentDataSource - Interface in com.novomind.ecom.api.iagent.model
An AttachmentDataSource provides information and access to the binary data of an attachment.
AttachmentDataSourceProvider - Interface in com.novomind.ecom.api.iagent.provider
An AttachmentDataSourceProvider is used to retrieve attachments from external sources as document management systems or CRM systems.
AttachmentFilterContext - Interface in com.novomind.ecom.api.iagent.frontend.attachments
The AttachmentFilterContext has all required information to provide a list of suitable attachments for the current issue and the current user.
AttachmentIOException - Exception in com.novomind.ecom.api.iagent.exception
Signals that an exception has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentIOException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentIOException
 
AttachmentIOException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentIOException
 
AttachmentIOException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentIOException
 
AttachmentListManipulator - Interface in com.novomind.ecom.api.iagent.frontend.attachments
An AttachmentListManipulator is used to manipulate the list of attachments that can be selected and attached by the agent.
AttachmentNotFoundException - Exception in com.novomind.ecom.api.iagent.exception
Signals that a permanent error has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentNotFoundException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
 
AttachmentNotFoundException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
 
AttachmentNotFoundException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
 
AttachmentTemporaryNotAvailableException - Exception in com.novomind.ecom.api.iagent.exception
Signals that an temporary error has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentTemporaryNotAvailableException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
 
AttachmentTemporaryNotAvailableException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
 
AttachmentTemporaryNotAvailableException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
 
AttachmentValidator - Interface in com.novomind.ecom.api.iagent.validator
This is an extension point for validation of attachments that are supposed to be uploaded.
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent
 
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory
 
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket
 
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags
 
AutoExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward and close operation within the novomind iAGENT core process.
AutoExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward operation within the novomind iAGENT core process.
AutoIntermediateMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when automatic intermediate reply message associated with a ticket has been successfully sent within the novomind iAGENT core process.
AutoInternalForwardedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been routed to an agent due to an automatically triggered internal forward operation.
AutoMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an automatically generated message associated with a ticket has been successfully sent and the associated ticket has been closed within the novomind iAGENT core process.
AutoPreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when the associated ticket has been closed automatically and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
AutoPreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an external message is about to be sent to an external recipient automatically within the novomind iAGENT core process due to an automatic external forward operation of the associated ticket.
AutoPreSendIntermediateMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when automatic intermediate reply message associated with a ticket is about to be sent within the novomind iAGENT core process.
AutoPreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an automatically generated message associated with a ticket is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
AutoResubmittedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered automatically and has exceeded its due date.
AutoRoutingTagOperation - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
Represents an operation to change the routing tags of an issue.
AutoRoutingTagOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.routingtags
An AutoRoutingTagOperationFailedException is thrown by an AutoRoutingTagOperation if the operation execution has failed.
AutoRoutingTagOperationFailedException(String, Issue) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException
 
AutoRoutingTagOperationFailedException(String, Throwable, Issue) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException
 
AutoRoutingTagOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
This interface represents the result of a successful AutoRoutingTagOperation
AutoTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been answered automatically and now is waiting for clearance before being sent.
AutoTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been answered automatically and now is waiting to be sent to the customer in the next step.
AutoTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been closed automatically e.g.
AutoTicketForwardedAndClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been forwarded and closed automatically e.g.
AutoTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been internally forwarded automatically within the novomind iAGENT routing process.
AutoTicketInternalForwardOperation - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
Represents an operation to internally forward a ticket automatically.
AutoTicketInternalForwardOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.internalforward
An AutoTicketInternalForwardOperationFailedException is thrown by an AutoTicketInternalForwardOperation if the operation execution has failed.
AutoTicketInternalForwardOperationFailedException(String, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
 
AutoTicketInternalForwardOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
 
AutoTicketInternalForwardOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
This interface represents the result of a successful AutoTicketInternalForwardOperation
AutoTicketRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
Represents an operation to recategorize a ticket automatically.
AutoTicketRecategorizationOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.recategorization
An AutoTicketRecategorizationOperationFailedException is thrown by an AutoTicketRecategorizationOperation if the operation execution has failed.
AutoTicketRecategorizationOperationFailedException(String, Ticket, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
 
AutoTicketRecategorizationOperationFailedException(String, Throwable, Ticket, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
 
AutoTicketRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
This interface represents the result of a successful AutoTicketRecategorizationOperation
AutoTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been recategorized automatically.
AutoTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again automatically.
AutoTicketRequeueOperation - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
Represents an operation to re-queue a ticket automatically.
AutoTicketRequeueOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.requeue
An AutoTicketRequeueOperationFailedException is thrown by an AutoTicketRequeueOperation if the operation execution has failed.
AutoTicketRequeueOperationFailedException(String, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
 
AutoTicketRequeueOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
 
AutoTicketRequeueOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
This interface represents the result of a successful AutoTicketRequeueOperation
AutoTicketResubmittedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been resubmitted automatically within the novomind iAGENT routing process.
AutoTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been routed automatically to an agent.

B

BacklogCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo
This interface is used to provide view context specific information for calls in the backlog
BacklogChatInfo - Interface in com.novomind.ecom.api.iagent.backlog
A BacklogChatInfo provides non persistent information for a chat in the backlog.
BacklogChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo
This interface is used to provide view context specific information for backlog chats
BacklogHandler<T extends Issue> - Interface in com.novomind.ecom.api.iagent.backlog
This handler provides access to issues within the backlog in the novomind iAGENT routing process.
BacklogMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for backlog mails
BacklogMessage - Interface in com.novomind.ecom.api.imail.model
Represents a MailMessage in the central backlog.
BacklogMessageInfo - Interface in com.novomind.ecom.api.imail.model
A BacklogMessageInfo object provides information about a BacklogMessage.
bccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets the bcc-addresses of the quick case.
BODY - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification
body classification
BOOLEAN - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
 
build() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase
Builds the AgentCallQuickCaseStartOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Builds the AgentQuickCaseStartOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsAgent
Builds the AgentTicketCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsSupervisor
Builds the SupervisorTicketCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent
Builds the AgentTicketCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor
Builds the SupervisorTicketCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor
Builds the SupervisorTicketInternalForwardOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto
Builds the AutoTicketInternalForwardOperationBuilder for the given parameters
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor
Builds the SupervisorTicketRecategorizationOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.Auto
Builds the AutoTicketRecategorizationOperation for the given parameters
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.AsSupervisor
Builds the SupervisorTicketRequeueOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.Auto
Builds the AutoTicketRequeueOperation for the given parameters
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate
Builds the TicketResubmitOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent
Builds the TicketResubmitOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor
Builds the SupervisorRoutingTagOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto
Builds the AutoRoutingTagOperation for the given parameters
BusinessHour - Interface in com.novomind.ecom.api.iagent.model
Represents a business hour object
BusinessHourInfo - Interface in com.novomind.ecom.api.iagent.state
A BusinessHourInfo is the interface to get non persistent informations of BusinessHour entities.
BusinessHourInfoHandler - Interface in com.novomind.ecom.api.iagent.state
Handler to access non persistent business hour information.
This handler is only available in the novomind iAGENT routing process.
BusinessTimeSlot - Interface in com.novomind.ecom.api.iagent.model
Represents a business hour time slot object
BUSY - com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause
The call is finished due to a lack of resources (lines, agents, etc.)
BUSY - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause
The call has been finished because the call could not be connected within a specified time period, because no suitable agent had been available or an agent has declined the call during delivery.
BUSY - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause
The call could not be connected, because the target device is busy or the target has declined the call.
BUSY - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause
The call could not be redirected, because the external target is busy or the target has declined the call.
BUSY - com.novomind.ecom.api.iagent.state.PhoneDeviceState
The phone device is connected and busy.

C

call(Call) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase
Sets the call of the call quick case.
Call - Interface in com.novomind.ecom.api.iagent.model
A Call represents an object that is existing in the iAGENT-System and therefore has an Id, Storage, ...
CallBacklogHandler - Interface in com.novomind.ecom.api.iagent.backlog
This handler provides access to all Call objects within the backlog.
CallChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A CallChangedEvent can be triggered, when an ActiveCall has changed without any change of the CallState.
CallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A CallDeliveredEvent is triggered, when a call is ringing (alerting) on an agent device.
CallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A CallEstablishedEvent is triggered, when a call has been established on an agent device.
CallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A CallFinishedEvent is triggered, when a call has been disconnected and finished.
CallFinishedEvent.FinishCause - Enum in com.novomind.ecom.api.iagent.routing.event.call
Represents all types of finish causes for calls.
callId - Variable in exception com.novomind.ecom.api.iagent.exception.CallNotFoundException
 
callId - Variable in exception com.novomind.ecom.api.iagent.exception.CallOperationException
 
CallInfoTab - Class in com.novomind.ecom.api.imail.common.frontend.callinfo
Instances of this class are used as return values of CallInfoTabProvider to define and display custom tabs in the call info view (Supervisor and Agent)
CallInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
Initializes a newly created CallInfoTab
CallInfoTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo
A CallInfoTabProvider is used to build a custom call info tab.
CallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo
This interface provides information and functionality for view context sensitive data and operations.
CallNotFoundException - Exception in com.novomind.ecom.api.iagent.exception
Signals that a specified call does not exist or could not be found.
CallNotFoundException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.CallNotFoundException
 
CallNotFoundException(String, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.CallNotFoundException
 
CallOperationException - Exception in com.novomind.ecom.api.iagent.exception
Signals that an exception has occurred during an operation on a call.
CallOperationException(String, String, int) - Constructor for exception com.novomind.ecom.api.iagent.exception.CallOperationException
 
CallOperationException(String, String, int, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.CallOperationException
 
CallProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object, that provides a Call
CallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A CallRedirectedEvent is triggered, when a call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
CallRoutingConnector - Interface in com.novomind.ecom.api.iagent.connector.call
The CallRoutingConnector is an interface to provide call related functions of a remote PBX and also event handling by adding event listeners to react to specific call events within the novomind iAGENT routing process.
CallRoutingEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call
The CallRoutingEventListener is an interface that implements the callback event functions to be handled by a CallRoutingConnector.
CallState - Enum in com.novomind.ecom.api.iagent.state
Represents all types of call states.
callStateChanged(CallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a call is delivered to an agent device.
callStateChanged(CallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a call has been established on an agent device.
callStateChanged(CallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a call has been disconnected and finished.
callStateChanged(CallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a call has been redirected that means when the call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
callStateChanged(CallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This method is called after a change of the call state within the novomind iAGENT routing process.
callStateChanged(CallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a call has been transferred from a device to another logged on agent device.
callStateChanged(IncomingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when an IncomingCall is delivered to an agent device.
callStateChanged(IncomingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a IncomingCall has been established on an agent device.
callStateChanged(IncomingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when an IncomingCall has finished.
callStateChanged(IncomingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when an incoming call has been redirected to an external target.
callStateChanged(IncomingCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called after a change of the call state of an IncomingCall within the novomind iAGENT routing process.
callStateChanged(IncomingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when an IncomingCall has been transferred from one agent device to another.
callStateChanged(OutgoingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when an OutgoingCall is delivered to an agent device.
callStateChanged(OutgoingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a OutgoingCall has been established on an agent device.
callStateChanged(OutgoingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when an OutgoingCall has finished.
callStateChanged(OutgoingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when an outgoing call has been redirected to an external target.
callStateChanged(OutgoingCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called after a change of the call state of an OutgoingCall within the novomind iAGENT routing process.
callStateChanged(OutgoingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when an OutgoingCall has been transferred from one agent device to another.
callStateChanged(QueuedCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a QueuedCall is delivered to an agent device.
callStateChanged(QueuedCallDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when the delivery of a queued call to an agent device has failed.
callStateChanged(QueuedCallDisconnectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a queued call has been disconnected from an agent device.
callStateChanged(QueuedCallEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a queued call has been enqueued into the central backlog.
callStateChanged(QueuedCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a QueuedCall has been established on an agent device.
callStateChanged(QueuedCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a QueuedCall has been disconnected and finished.
callStateChanged(QueuedCallReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a queued call has been received before being enqueued.
callStateChanged(QueuedCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a queued call has been redirected to an external target.
callStateChanged(QueuedCallRedirectFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when the redirect of a queued call to an external target has failed.
callStateChanged(QueuedCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called after a change of the call state of a QueuedCall within the novomind iAGENT routing process.
callStateChanged(QueuedCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
This more specific method is called when a QueuedCall has been transferred from one agent device to another.
CallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
This event is triggered when the CallState of a call has changed.
CallStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow
The CallStateEventListener is an interface that implements the event functions to be called on changes of the call state.
CallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A CallTransferredEvent is triggered, when a call has been transferred from a device to another logged on agent device.
cancel(AgentQuickCase) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder
Builds the AgentQuickCaseCancelOperation.
cancelRoutingRequest(RoutingWorkItem) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
Cancel the routing request associated with a RoutingWorkItem.
canEquals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
 
canEquals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
 
canSend() - Method in annotation type com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin
 
category(Category) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets the category of the quick case.
category(Category) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket
 
Category - Interface in com.novomind.ecom.api.iagent.model
Represents a Category object
CategoryAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision
A AnalyzerDecision containing a Category.
CategoryAnalyzerDecision(Category) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision
Constructs a CategoryAnalyzerDecision for a Category.
CategoryAnalyzerDecision(Category, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision
Constructs a CategoryAnalyzerDecision for a Category with a confidence value.
CategoryAssigned - Interface in com.novomind.ecom.api.iagent.assignment
 
CategoryConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.category
 
CategoryConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab
The path of the customized .xhtml must be inside 'META-INF/views'.
CategoryConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.category
A CategoryConfigTabProvider is used to provide a custom CategoryConfigTab.
CategoryConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.category
A CategoryConfigViewContext provides a CategoryModifier which is used to change the subjacent Category}.
CategoryModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
 
ccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets the cc-addresses of the quick case.
CentralAttachmentUploadAction - Interface in com.novomind.ecom.api.iagent.validator.action
This action is performed when a supervisor is uploading a global attachment.
channel(Channel) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets the channel of the quick case.
Channel - Interface in com.novomind.ecom.api.iagent.model
Represents a Channel
channelNames() - Method in annotation type com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin
 
Chat - Interface in com.novomind.ecom.api.iagent.model
Represents a chat
ChatAgentPlugin - Annotation Type in com.novomind.ecom.api.iagent.plugin
Runtime annotation used to mark plugins for the novomind iAGENT chat agent process.
ChatBacklogHandler - Interface in com.novomind.ecom.api.iagent.backlog
This handler provides access to all Chat objects within the backlog.
chatClosed(AgentChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener
This method is called after a chat has been finally closed by an agent.
chatClosed(ChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener
This method is called after a chat has been finally closed.
chatClosed(SupervisorChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener
This method is called after a chat has been finally closed by a supervisor.
chatClosed(SystemChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener
This method is called after a chat has been finally closed by the system.
ChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event
This event is triggered when a chat has been closed.
ChatClosedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow
This interface is an extension point to take any action after a chat has been finally closed.
ChatEvent - Interface in com.novomind.ecom.api.iagent.common.event
This interface represents all events concerning a chat The interface provides the Chat object.
ChatInfoTab - Class in com.novomind.ecom.api.iagent.frontend.chatinfo
Represents an info tab within a chat info view
ChatInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
Initializes a newly created ChatInfoTab
ChatInfoTabProvider - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo
A ChatInfoTabProvider is used to build a custom chat info tab.
ChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo
This interface provides information and functionality for view context sensitive data and operations.
chatOffered(ChatOfferedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatOfferedEventListener
This method is called asynchronously after a chat has been offered to an agent.
ChatOfferedEvent - Interface in com.novomind.ecom.api.iagent.routing.event
This event is triggered asynchronously after a chat has been offered to an agent.
ChatOfferedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow
This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been offered to an agent.
ChatProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object that "knows" or can provide a Chat
ChatRoutingRequest - Interface in com.novomind.ecom.api.iagent.request
A ChatRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.
ChatSession - Interface in com.novomind.ecom.api.iagent.model
ChatSession represents a chat session.
chatStarted(ChatStartedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStartedEventListener
This method is called synchronously after a new chat was started successfully, but before the chat is routed to an agent.
ChatStartedEvent - Interface in com.novomind.ecom.api.iagent.routing.event
This event is triggered synchronously after a new chat was started successfully, but before the chat is routed to an agent.
ChatStartedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow
This interface is an extension point to take any action after a new chat was started successfully, but before the chat is routed to an agent.
ChatStep - Interface in com.novomind.ecom.api.iagent.model
ChatStep represents an event in the chat history.
ChatStep.ChatStepOrigin - Enum in com.novomind.ecom.api.iagent.model
This enumeration describes the origin of a chat step.
ClaimMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for tickets displayed by iCLAIM
CLEAR - com.novomind.ecom.api.iagent.state.PhoneDeviceState
The phone device is connected and not busy and ready to receive calls.
CLEARANCE_REQUIRED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been answered and is now waiting for clearance.
close() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator
After each fetch period the close() method will be called to indicate the end of the iteration and therefore also the end of the MessageIterator's life cycle.
close() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder
This method returns an CloseOperationBuilder.
CLOSE_ON_PHONE_DEVICE_CLEAR - com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent
Closes the agent sidebar when the phone device is clear.
CLOSED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been closed without being answered.
CloseOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.close
The CloseOperationBuilder provides specific builders to build a close operation on a ticket.
CloseOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.close
 
CloseOperationBuilder.WithTicket.AsAgent - Interface in com.novomind.ecom.api.imail.routing.operation.close
 
CloseOperationBuilder.WithTicket.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.close
 
CloseOperationBuilder.WithTicket.WithTransactionCode - Interface in com.novomind.ecom.api.imail.routing.operation.close
 
CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent - Interface in com.novomind.ecom.api.imail.routing.operation.close
 
CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.close
 
CloseTicketEvent - Interface in com.novomind.ecom.api.imail.common.event
This event is triggered when a ticket is about to be closed.
com.novomind.ecom.api.iagent.action - package com.novomind.ecom.api.iagent.action
 
com.novomind.ecom.api.iagent.action.chat - package com.novomind.ecom.api.iagent.action.chat
 
com.novomind.ecom.api.iagent.assignment - package com.novomind.ecom.api.iagent.assignment
 
com.novomind.ecom.api.iagent.backlog - package com.novomind.ecom.api.iagent.backlog
 
com.novomind.ecom.api.iagent.common - package com.novomind.ecom.api.iagent.common
 
com.novomind.ecom.api.iagent.common.event - package com.novomind.ecom.api.iagent.common.event
 
com.novomind.ecom.api.iagent.connector.call - package com.novomind.ecom.api.iagent.connector.call
 
com.novomind.ecom.api.iagent.connector.externalrouting - package com.novomind.ecom.api.iagent.connector.externalrouting
 
com.novomind.ecom.api.iagent.contact - package com.novomind.ecom.api.iagent.contact
 
com.novomind.ecom.api.iagent.exception - package com.novomind.ecom.api.iagent.exception
 
com.novomind.ecom.api.iagent.frontend - package com.novomind.ecom.api.iagent.frontend
 
com.novomind.ecom.api.iagent.frontend.attachments - package com.novomind.ecom.api.iagent.frontend.attachments
 
com.novomind.ecom.api.iagent.frontend.categories - package com.novomind.ecom.api.iagent.frontend.categories
 
com.novomind.ecom.api.iagent.frontend.chatinfo - package com.novomind.ecom.api.iagent.frontend.chatinfo
 
com.novomind.ecom.api.iagent.frontend.operation - package com.novomind.ecom.api.iagent.frontend.operation
 
com.novomind.ecom.api.iagent.frontend.tab - package com.novomind.ecom.api.iagent.frontend.tab
 
com.novomind.ecom.api.iagent.lifecycle.pluginbundle - package com.novomind.ecom.api.iagent.lifecycle.pluginbundle
 
com.novomind.ecom.api.iagent.manipulator - package com.novomind.ecom.api.iagent.manipulator
 
com.novomind.ecom.api.iagent.manipulator.input - package com.novomind.ecom.api.iagent.manipulator.input
 
com.novomind.ecom.api.iagent.manipulator.result - package com.novomind.ecom.api.iagent.manipulator.result
 
com.novomind.ecom.api.iagent.model - package com.novomind.ecom.api.iagent.model
 
com.novomind.ecom.api.iagent.operation - package com.novomind.ecom.api.iagent.operation
 
com.novomind.ecom.api.iagent.operation.quickcase - package com.novomind.ecom.api.iagent.operation.quickcase
 
com.novomind.ecom.api.iagent.operation.recategorization - package com.novomind.ecom.api.iagent.operation.recategorization
 
com.novomind.ecom.api.iagent.persistence - package com.novomind.ecom.api.iagent.persistence
 
com.novomind.ecom.api.iagent.persistence.storage - package com.novomind.ecom.api.iagent.persistence.storage
 
com.novomind.ecom.api.iagent.plugin - package com.novomind.ecom.api.iagent.plugin
 
com.novomind.ecom.api.iagent.provider - package com.novomind.ecom.api.iagent.provider
 
com.novomind.ecom.api.iagent.request - package com.novomind.ecom.api.iagent.request
 
com.novomind.ecom.api.iagent.result - package com.novomind.ecom.api.iagent.result
 
com.novomind.ecom.api.iagent.routing.event - package com.novomind.ecom.api.iagent.routing.event
 
com.novomind.ecom.api.iagent.routing.event.call - package com.novomind.ecom.api.iagent.routing.event.call
 
com.novomind.ecom.api.iagent.routing.event.externalrouting - package com.novomind.ecom.api.iagent.routing.event.externalrouting
 
com.novomind.ecom.api.iagent.routing.privilege - package com.novomind.ecom.api.iagent.routing.privilege
 
com.novomind.ecom.api.iagent.routing.workflow - package com.novomind.ecom.api.iagent.routing.workflow
 
com.novomind.ecom.api.iagent.state - package com.novomind.ecom.api.iagent.state
 
com.novomind.ecom.api.iagent.validator - package com.novomind.ecom.api.iagent.validator
 
com.novomind.ecom.api.iagent.validator.action - package com.novomind.ecom.api.iagent.validator.action
 
com.novomind.ecom.api.iagent.visibility - package com.novomind.ecom.api.iagent.visibility
 
com.novomind.ecom.api.iagent.visibility.category - package com.novomind.ecom.api.iagent.visibility.category
 
com.novomind.ecom.api.iagent.visibility.category.visibilities - package com.novomind.ecom.api.iagent.visibility.category.visibilities
 
com.novomind.ecom.api.iagent.visibility.tenant.context - package com.novomind.ecom.api.iagent.visibility.tenant.context
 
com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities - package com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities
 
com.novomind.ecom.api.imail.agent - package com.novomind.ecom.api.imail.agent
 
com.novomind.ecom.api.imail.agent.action - package com.novomind.ecom.api.imail.agent.action
 
com.novomind.ecom.api.imail.agent.frontend - package com.novomind.ecom.api.imail.agent.frontend
 
com.novomind.ecom.api.imail.agent.frontend.dialog - package com.novomind.ecom.api.imail.agent.frontend.dialog
 
com.novomind.ecom.api.imail.agent.frontend.editor - package com.novomind.ecom.api.imail.agent.frontend.editor
 
com.novomind.ecom.api.imail.agent.frontend.mailinfo - package com.novomind.ecom.api.imail.agent.frontend.mailinfo
 
com.novomind.ecom.api.imail.agent.frontend.menu - package com.novomind.ecom.api.imail.agent.frontend.menu
 
com.novomind.ecom.api.imail.agent.frontend.sidebar - package com.novomind.ecom.api.imail.agent.frontend.sidebar
 
com.novomind.ecom.api.imail.agent.validator - package com.novomind.ecom.api.imail.agent.validator
 
com.novomind.ecom.api.imail.common.event - package com.novomind.ecom.api.imail.common.event
 
com.novomind.ecom.api.imail.common.frontend.callinfo - package com.novomind.ecom.api.imail.common.frontend.callinfo
 
com.novomind.ecom.api.imail.common.frontend.mailinfo - package com.novomind.ecom.api.imail.common.frontend.mailinfo
 
com.novomind.ecom.api.imail.common.frontend.menu - package com.novomind.ecom.api.imail.common.frontend.menu
 
com.novomind.ecom.api.imail.common.frontend.message - package com.novomind.ecom.api.imail.common.frontend.message
 
com.novomind.ecom.api.imail.core - package com.novomind.ecom.api.imail.core
 
com.novomind.ecom.api.imail.core.bindings - package com.novomind.ecom.api.imail.core.bindings
 
com.novomind.ecom.api.imail.core.connector - package com.novomind.ecom.api.imail.core.connector
 
com.novomind.ecom.api.imail.core.event - package com.novomind.ecom.api.imail.core.event
 
com.novomind.ecom.api.imail.core.input - package com.novomind.ecom.api.imail.core.input
 
com.novomind.ecom.api.imail.core.result - package com.novomind.ecom.api.imail.core.result
 
com.novomind.ecom.api.imail.core.result.decision - package com.novomind.ecom.api.imail.core.result.decision
 
com.novomind.ecom.api.imail.exception - package com.novomind.ecom.api.imail.exception
 
com.novomind.ecom.api.imail.model - package com.novomind.ecom.api.imail.model
 
com.novomind.ecom.api.imail.operation - package com.novomind.ecom.api.imail.operation
 
com.novomind.ecom.api.imail.operation.close - package com.novomind.ecom.api.imail.operation.close
 
com.novomind.ecom.api.imail.operation.internalforward - package com.novomind.ecom.api.imail.operation.internalforward
 
com.novomind.ecom.api.imail.operation.recategorization - package com.novomind.ecom.api.imail.operation.recategorization
 
com.novomind.ecom.api.imail.operation.requeue - package com.novomind.ecom.api.imail.operation.requeue
 
com.novomind.ecom.api.imail.operation.resubmit - package com.novomind.ecom.api.imail.operation.resubmit
 
com.novomind.ecom.api.imail.operation.routingtags - package com.novomind.ecom.api.imail.operation.routingtags
 
com.novomind.ecom.api.imail.provider - package com.novomind.ecom.api.imail.provider
 
com.novomind.ecom.api.imail.routing - package com.novomind.ecom.api.imail.routing
 
com.novomind.ecom.api.imail.routing.event - package com.novomind.ecom.api.imail.routing.event
 
com.novomind.ecom.api.imail.routing.frontend.category - package com.novomind.ecom.api.imail.routing.frontend.category
 
com.novomind.ecom.api.imail.routing.frontend.connector.context - package com.novomind.ecom.api.imail.routing.frontend.connector.context
 
com.novomind.ecom.api.imail.routing.frontend.connector.tab - package com.novomind.ecom.api.imail.routing.frontend.connector.tab
 
com.novomind.ecom.api.imail.routing.frontend.menu - package com.novomind.ecom.api.imail.routing.frontend.menu
 
com.novomind.ecom.api.imail.routing.frontend.tenant - package com.novomind.ecom.api.imail.routing.frontend.tenant
 
com.novomind.ecom.api.imail.routing.frontend.topheader - package com.novomind.ecom.api.imail.routing.frontend.topheader
 
com.novomind.ecom.api.imail.routing.frontend.transactioncode - package com.novomind.ecom.api.imail.routing.frontend.transactioncode
 
com.novomind.ecom.api.imail.routing.frontend.user - package com.novomind.ecom.api.imail.routing.frontend.user
 
com.novomind.ecom.api.imail.routing.operation - package com.novomind.ecom.api.imail.routing.operation
 
com.novomind.ecom.api.imail.routing.operation.close - package com.novomind.ecom.api.imail.routing.operation.close
 
com.novomind.ecom.api.imail.routing.operation.internalforward - package com.novomind.ecom.api.imail.routing.operation.internalforward
 
com.novomind.ecom.api.imail.routing.operation.recategorization - package com.novomind.ecom.api.imail.routing.operation.recategorization
 
com.novomind.ecom.api.imail.routing.operation.requeue - package com.novomind.ecom.api.imail.routing.operation.requeue
 
com.novomind.ecom.api.imail.routing.operation.resubmit - package com.novomind.ecom.api.imail.routing.operation.resubmit
 
com.novomind.ecom.api.imail.routing.operation.routingtags - package com.novomind.ecom.api.imail.routing.operation.routingtags
 
com.novomind.ecom.api.imail.routing.persistence - package com.novomind.ecom.api.imail.routing.persistence
 
compareTo(AnalyzerDecision<T>) - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision
If compared with objects of the same class the comparison is based on the value returned by AnalyzerDecision.getConfidence() (high values first) otherwise based on the name of the class.
Return 0 for Decisions which are equal.
configurationChanged(ExternalRouting) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
The method is called when the ExternalRouting of the ExternalRoutingConnector has changed.
configurationChanged(PhoneSystem) - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector
The method is called when the PhoneSystem of the PhoneSystemConnector has been changed.
CONFIRMATION - com.novomind.ecom.api.imail.model.AnswerType
The type CONFIRMATION represents an automatic confirmation message to the customer.
ConfirmationMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a confirmation message associated with a ticket has been successfully sent within the novomind iAGENT core process.
connect() - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector
The method is called after the initialization has been completed.
connect() - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
The method is called after the initialization has been completed.
CONNECTED - com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState
The plugin is connected to the remote system and fully operational.
ConnectedAgentDevice - Interface in com.novomind.ecom.api.iagent.model
A ConnectedAgentDevice is an AgentDevice connected and exclusively used by an agent, as long the agent is logged on at the novomind iAGENT Desk.
ConnectedAgentDeviceProvider - Interface in com.novomind.ecom.api.iagent.provider
The interface ConnectedAgentDeviceProvider provides a ConnectedAgentDevice.
CONNECTION_FAULT - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
A general connection error has occurred during login on phone system
Contact - Interface in com.novomind.ecom.api.iagent.model
Represents a contact object associated with an Issue
ContactHandler - Interface in com.novomind.ecom.api.iagent.contact
This handler provides access to Contact objects.
ContactIdentifier - Class in com.novomind.ecom.api.iagent.model
A ContactIdentifier is an object containing information which will be used as secondary search criteria while searching an existing contact if the primary search criterion does not find a contact.
ContactIdentifier() - Constructor for class com.novomind.ecom.api.iagent.model.ContactIdentifier
 
containsKey(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Checks if the storage has the given key
CorePlugin - Annotation Type in com.novomind.ecom.api.imail.core
Runtime annotation used to mark plugins for the novomind iAGENT core process.
COUNT - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type
Mark tab with small red bubble and number
createAccount(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new Account object.
createAgentGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new AgentGroup object.
createCategory(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new Category object.
CREATED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been created e.g.
createExternalRouting(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new ExternalRouting object.
createLocation(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new Location object.
createPhoneSystem(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new PhoneSystem object.
createRoutingTag(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new RoutingTag object.
createSystemGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new SystemGroup object.
createTenant(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new Tenant object.
createTextModule(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new TextModule object.
createTextModuleFirstLevelGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new TextModuleFirstLevelGroup object.
createTextModuleSecondLevelGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new TextModuleSecondLevelGroup object.
createTransactionCode(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new TransactionCode object.
createUser(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Create a new User object.
CURRENT - com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility
Show only the current tenant's categories, that the agent is logged in for.
CURRENT - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility
Show only the current tenant(s), that the agent is logged in for.
CustomChannel - Annotation Type in com.novomind.ecom.api.imail.core.connector
Runtime annotation used to specify custom channels.
CustomChannelDefinition - Annotation Type in com.novomind.ecom.api.imail.core.connector
Runtime annotation used to specify custom channels
customChannels() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannelDefinition
 
customChannels() - Method in annotation type com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin
 
CUSTOMER - com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin
means that the chat step was triggered by the customer
CustomerChatSession - Interface in com.novomind.ecom.api.iagent.model
CustomerChatSession represents the chat session of a customer.

D

DATE - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
 
DEFAULT - com.novomind.ecom.api.imail.model.AnswerType
The type DEFAULT represents the ticket's answer, that is being sent back to the customer and at the same time causes the closure of the ticket.
DEFAULT_BORDER_COLOR - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
DEFAULT_HEIGHT - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
DEFAULT_WIDTH - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
defaults() - Static method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
Creates an instance of AgentMailEditorAppearance using defaults.
delete() - Method in interface com.novomind.ecom.api.imail.routing.persistence.Modifier
Deletes the MasterEntity instance associated with this Modifier
DELIVERED - com.novomind.ecom.api.iagent.state.CallState
The call is being delivered to an agent device.
deliverQueuedCall(DeliverQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
Delivers a queued call directly to an agent.
DeliverQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request
Provides all required information to deliver a QueuedCall to an agent device.
DELIVERY_FAILED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been answered and the message has been sent, but the message could not be delivered to one or multiple recipients and has bounced back.
DeliveryFailureMessage - Interface in com.novomind.ecom.api.imail.model
Represents an incoming MailMessage that is a delivery failure notification.
DeliveryFailureMessageInfo - Interface in com.novomind.ecom.api.imail.model
A DeliveryFailureMessageInfo object provides information about a delivery failure message.
deliveryFailureMessageReceived(DeliveryFailureMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.DeliveryFailureMessageReceivedEventListener
This method is directly called after receiving the delivery failure message and a first analysis of the novomind iAGENT system.
DeliveryFailureMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event
The DeliveryFailureMessageReceivedEvent is an object to transport all relevant data for the extension point DeliveryFailureMessageReceivedEventListener.
DeliveryFailureMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core
This plugin is only available in the novomind iAGENT core process and can be used to modify the handling of delivery failure messages.
DeliveryFailureMessageReceivedResult - Class in com.novomind.ecom.api.imail.core.result
The DeliveryFailureMessageReceivedResult can be used to determine the handling of the delivery failure message by the novomind iAGENT system.
DeliveryFailureMessageReceivedResult() - Constructor for class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult
This constructor creates a new DeliveryFailureMessageReceivedResult with an empty DeliveryFailureAction.
DeliveryFailureMessageReceivedResult.DeliveryFailureAction - Enum in com.novomind.ecom.api.imail.core.result
The DeliveryFailureAction specifies the different actions that are available in the novomind iAGENT system for the handling of delivery failure messages.
dequeueQueuedCall(DequeueQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
A call may be dequeued e.g.
DequeueQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request
Provides all required information to dequeue a QueuedCall.
destinationCategory - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
 
destinationCategory - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
 
DEVICE_BUSY - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
The device of the specified device id is currently busy
deviceId - Variable in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
 
DEVICEID_IN_USE - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
The specified phone device id is currently in use by another agent
disableClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disables the clearance authorization of the final answer on a ticket before being sent.
DISABLED - com.novomind.ecom.api.iagent.model.User.CategoryMode
No categories will be available for the user
disableSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disables the obligation of a spell check of the answer on a ticket before being sent.
disallowCloseWithoutAnswer() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disallows the feature of closing a message without sending a message as answer by manual choice of the agent.
disallowExternalForwardAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disallows the the feature of externally forwarding a message and closing the ticket.
disallowExternalForwardAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disallows the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.
disallowExternalForwardAndProcess() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disallows the feature of externally forwarding and processing a message.
disallowExternalInquiry() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disallows the feature of sending an external inquiry message.
disallowSendAfterClearance() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disallows the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.
disallowSendIntermediateReply() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and disallows the feature of sending an intermediate reply message.
DISCONNECTED - com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState
The plugin is not connected to the remote system.
DISCONNECTED - com.novomind.ecom.api.iagent.state.PhoneDeviceState
The phone device is disconnected.
DISMISS - com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction
The type DISMISS represents the action that will delete the delivery failure message from the incoming account without further action.
displayName() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannel
 
DOUBLE - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
 
dueDate(Date) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket
 
dueDate(Date) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket
 

E

enableClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and enforces a clearance authorization of the final answer on a ticket before being sent.
enableSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method overrides the default ability and enforces a spell check of the answer on a ticket before being sent.
ENCRYPTED_STRING - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
 
ENDING - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification
ending classification
EntityHandler - Interface in com.novomind.ecom.api.iagent.persistence
Globals Handler to access MasterEntities
equals(Object) - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem
 
equals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
If compared to another AnalyzerDecision instance the equality is based on the object returned by get() otherwise false
equals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
If compared to another LanguageAnalyzerDecision instance the equality is based on the Language of the containing Locale object
equals(Object) - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
 
ERROR - com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel
Message level indicating that an error has occurred.
errorCode - Variable in exception com.novomind.ecom.api.iagent.exception.PhoneSystemException
 
ESTABLISHED - com.novomind.ecom.api.iagent.state.CallState
The call has been accepted and connected to an agent device.
Event - Interface in com.novomind.ecom.api.iagent.common.event
This is the basic interface for all kinds of events in the novomind iAGENT system.
EXCLAMATION_MARK_GREY - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type
Mark tab with grey exclamation mark
EXCLAMATION_MARK_GREY - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
 
EXCLAMATION_MARK_RED - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type
Mark tab with red exclamation mark
EXCLAMATION_MARK_RED - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
 
execute() - Method in interface com.novomind.ecom.api.iagent.operation.Operation
This method executes the operation.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperation
This method executes a close operation on a ticket as an agent.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperation
This method executes a close operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperation
This method executes an automatic internal forward operation on a ticket.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperation
This method executes an internal forward operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperation
This method executes an automatic recategorization operation on a ticket.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperation
This method executes a recategorization operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperation
This method executes an automatic re-queue operation on a ticket.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperation
This method executes a re-queue operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperation
This method executes a resubmit operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperation
This method executes a routing tag operation on an issue.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperation
This method executes a routing tag operation on an issue as a supervisor.
executeFrontendScript(FrontendScript) - Method in interface com.novomind.ecom.api.iagent.frontend.operation.FrontendController
This method can be used to execute a script in the frontend of the novomind iAGENT app.
explicit() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent
The explicit option restricts the resubmit operation on the specified agent, that means when the agent is not available after exceeding the due date, then the ticket will not be routed to an other suitable agent.
ExtendedMessage - Class in com.novomind.ecom.api.imail.core.connector
Wraps a Message and provides additional information during messages retrieval by the ExtendedMessageConnector.
ExtendedMessage(Message) - Constructor for class com.novomind.ecom.api.imail.core.connector.ExtendedMessage
Constructs a ExtendedMessage with the specified message.
ExtendedMessageConnector - Interface in com.novomind.ecom.api.imail.core.connector
This interface is an extension point to implement message retrieval from different sources to the iAGENT system.
EXTERNAL_FORWARDED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been externally forwarded and will be processed by an external clerk.
EXTERNAL_INQUIRED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been externally forwarded by an agent for an inquiry.
EXTERNAL_REPLY - com.novomind.ecom.api.iagent.model.Account.AccountType
Means that the account is an external reply account.
ExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been externally forwarded within the novomind iAGENT core process and the associated ticket has been closed.
ExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
ExternalForwardMessageSentAndTicketKeptEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
externalForwardReplyMessageReceived(ExternalReplyMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener
The method is called after the reply message of an external forward operation has been received.
externalInquiryReplyMessageReceived(ExternalReplyMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener
The method is called after the reply message of an external inquiry has been received.
ExternalMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been answered by an external recipient and successfully been sent and the associated ticket has been closed within the novomind iAGENT core process.
ExternalReplyMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for external reply messages, returning from 2nd level.
ExternalReplyMessage - Interface in com.novomind.ecom.api.imail.model
Represents an incoming MailMessage that has been received by the external 2nd-Level-reply account as answer to a previously sent inquiry.
ExternalReplyMessageInfo - Interface in com.novomind.ecom.api.imail.model
A ExternalReplyMessageInfo object provides information about an ExternalReplyMessage.
ExternalReplyMessageManipulationInput - Interface in com.novomind.ecom.api.imail.core.input
An ExternalReplyManipulationInput contains all information to manipulate an ExternalReplyMessage.
ExternalReplyMessageManipulationResult - Class in com.novomind.ecom.api.imail.core.result
Represents the result of the optional external reply message manipulation by an ExternalReplyMessageManipulator.
ExternalReplyMessageManipulationResult(Message) - Constructor for class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult
Creates an ExternalReplyMessageManipulationResult with a manipulated message
ExternalReplyMessageManipulator - Interface in com.novomind.ecom.api.imail.core
This plugin allows to manipulate the reply message of an external inquiry or forward operation before being processed.
ExternalReplyMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an external reply message has been received.
ExternalReplyMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core
This interface is an extension point to take any action after a reply message of an external inquiry or forward operation has been received.
ExternalRouting - Interface in com.novomind.ecom.api.iagent.model
An ExternalRouting provides all required information and configuration for an ExternalRoutingConnector.
ExternalRoutingConnector - Interface in com.novomind.ecom.api.iagent.connector.externalrouting
The ExternalRoutingConnector is an interface to provide functionality of an external routing in order to delegate the routing responsibility of issues to an external platform.
ExternalRoutingConnectorPlugin - Annotation Type in com.novomind.ecom.api.iagent.plugin
Runtime annotation used to mark an ExternalRoutingConnector
ExternalRoutingConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab
Represents a customized ExternalRoutingConnectorTab
ExternalRoutingConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab
The path of the customized .xhtml must be inside 'META-INF/views', e.g.
ExternalRoutingConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab
An ExternalRoutingConnectorTabProvider is used to provide a custom ExternalRoutingConnectorTab.
ExternalRoutingConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context
An ExternalRoutingConnectorTabViewContext provides an ExternalRoutingModifier which is used to change the underlying ExternalRouting.
ExternalRoutingException - Exception in com.novomind.ecom.api.iagent.exception
Signals that an exception has occurred in connection with an ExternalRoutingConnector.
ExternalRoutingException() - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingException
 
ExternalRoutingException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingException
 
ExternalRoutingException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingException
 
ExternalRoutingModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
Defines an API to modify an instance of type ExternalRouting
ExternalRoutingRequestException - Exception in com.novomind.ecom.api.iagent.exception
An error has occurred during the attempt to start a routing request.
ExternalRoutingRequestException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
 
ExternalRoutingRequestException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
 
ExternalTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been answered by an external clerk and now is waiting for clearance before being sent.
ExternalTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been answered by an external clerk and now is waiting to be sent to the customer in the next step.
ExternalTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event
This event is triggered when a ticket has been closed by an external recipient within the novomind iAGENT routing process without being answered.

F

FAILED - com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause
The call is finished abnormally due to an error
FAILED - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause
The call has been finished due to an unexpected error e.g.
FAILED - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause
The call could not be connected, because the target device is no longer available or an error has occurred during call establishment.
FAILED - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause
The call could not be redirected, because the external target is invalid or an error has occurred during call establishment.
FINISHED - com.novomind.ecom.api.iagent.state.CallState
The call has been disconnected and finished.
FINISHED - com.novomind.ecom.api.iagent.state.RoutingWorkItemState
The life cycle of the RoutingWorkItem has ended.
finishQueuedCall(FinishQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
A call may be finished e.g.
FinishQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request
Provides all required information to disconnect and finish a QueuedCall.
FinishQueuedCallRequest.FinishCause - Enum in com.novomind.ecom.api.iagent.request
Represents all available types of available finish causes.
FOLLOWUP - com.novomind.ecom.api.imail.model.AnswerType
This type represents a follow-up attempt to send the message again.
forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext
Creates an AgentCategoryVisibility for the given user.
forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext
Creates an AgentCategoryVisibility for the given user.
forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext
Creates an SupervisorCategoryVisibility for the given user.
forUserWithOrphans(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext
Creates an SupervisorCategoryVisibility for the given user.
FORWARD - com.novomind.ecom.api.imail.model.AnswerType
The type FORWARD represents an externally forwarded message that has been placed on the outgoing queue to be sent to it's recipient.
FrontendComponent - Class in com.novomind.ecom.api.iagent.frontend.operation
This class represents a component in the frontend of the novomind iAGENT app.
FrontendComponent() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent
 
FrontendController - Interface in com.novomind.ecom.api.iagent.frontend.operation
This interface is used to provide specific functions to be called on the frontend of the novomind iAGENT app.
FrontendMessage - Class in com.novomind.ecom.api.iagent.frontend.operation
This class represents a message in the frontend of the novomind iAGENT app.
FrontendMessage() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
 
FrontendMessageLevel - Enum in com.novomind.ecom.api.iagent.frontend.operation
This enum represents the severity of the frontend message.
FrontendScript - Class in com.novomind.ecom.api.iagent.frontend.operation
This class represents a script, that can be executed in the frontend of the novomind iAGENT app.
FrontendScript() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript
 

G

get() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler
Returns a BusinessHourInfo for the current system wide BusinessHour instance
get() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
 
get() - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision
Return the instance (the "value") of the AnalyzerDecision.
get() - Method in interface com.novomind.ecom.api.imail.routing.persistence.Modifier
Get the object which is modified in this Modifier.
get(BusinessHour) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler
Returns a BusinessHourInfo for the given BusinessHour instance
get(Category) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler
Returns a BusinessHourInfo for the given Category instance
get(Tenant) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler
Returns a BusinessHourInfo for the given Tenant instance
get(User) - Method in interface com.novomind.ecom.api.iagent.state.AgentInfoHandler
Returns an AgentInfo for the given user.
get(Class<T>, Long) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler
Returns the instance of the MasterEntity with the matching id.
get(Class<T>, Predicate<T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler
Returns the instance of the MasterEntity with the matching predicate.
get(Class<T>, Predicate<T>, Comparator<? super T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler
Returns a list of the instances of the MasterEntities with the matching predicate, or all, if no predicate is provided.
get(Long) - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogHandler
This method returns the optional BacklogHandler with the given id or an empty optional, if the BacklogHandler with the given id does not exist within the backlog.
get(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns an Object value for the given key.
getAccount() - Method in interface com.novomind.ecom.api.iagent.provider.AccountProvider
Returns the account
getAccountConnectorTab(AccountConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTabProvider
 
getAccountModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.AccountConnectorTabViewContext
 
getAccountModifier(Account, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build a AccountModifier for the passed Account object.
getAccountType() - Method in interface com.novomind.ecom.api.iagent.model.Account
The method returns the AccountType of this account.
getActiveAgent() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogChatInfo
 
getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider
The method returns the ActiveCall instance.
getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.IncomingCallProvider
The method returns the ActiveCall instance.
getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.OutgoingCallProvider
The method returns the ActiveCall instance.
getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider
 
getActiveDaysOfWeek() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot
Returns a set indicating for which weekdays this time slot is defined.
getAdditionalAttachments(AttachmentFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator
The method provides a list of suitable attachments for an issue and an agent.
getAdditionalCategories(IssueRecategorizationFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator
The method provides a list of suitable categories as recategorization target for a set of issues and a user.
getAddress() - Method in interface com.novomind.ecom.api.iagent.model.Account
Returns the Account's email address.
getAddress() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Get the current account address which is held in this AccountModifier.
getAdministrationMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
This function will be called to collect all SubMenuItems to be stored in the end of the administration menu.
getAgent() - Method in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
 
getAgent() - Method in interface com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
 
getAgent() - Method in interface com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
 
getAgent() - Method in interface com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
 
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent
 
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
The method returns the optionally assigned agent as target for the resubmitted ticket.
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent
The method returns the optional agent, if it has been assigned as target for the internal forward operation.
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
This method returns the previously assigned agent of the requeued ticket.
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent
This method returns the agent that received the ticket
getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
 
getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
 
getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
 
getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
 
getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
 
getAgentAvailability() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent
 
getAgentAvailability() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo
Returns an AgentAvailability for the agent represented by this AgentInfo instance
getAgentAvailability(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler
This method returns the ModifiableAgentAvailability for an agent.
getAgentBacklogMessageFilterMenuItem(AgentMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider
The method is called on plugins implementing this interface to determine all information to display a custom backlog message menu entry in the novomind iAGENT Desk.
getAgentCallQuickCase() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentCallQuickCaseStartOperationResult
Returns the started call quick case.
getAgentDevice() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState
Returns an optional AgentDevice if the agent device is connected or otherwise an empty optional.
getAgentDevice() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
 
getAgentDeviceLoginResult() - Method in interface com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo
Returns the AgentDeviceLoginResult that has been returned by the AgentDeviceControlConnector.loginAgent(com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest) method during the agent's login procedure.
getAgentDeviceState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent
 
getAgentDeviceState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo
Returns an AgentDeviceState for the agent represented by this AgentInfo instance
getAgentDraftMessage() - Method in interface com.novomind.ecom.api.imail.model.AgentDraftMessageInfo
 
getAgentEditorController() - Method in interface com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider
Returns the AgentEditorController
getAgentFolderInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo
Get the AgentFolderInfo for the agent represented by this AgentInfo instance
getAgentGroup() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
 
getAgentGroup() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent
The method returns the optional agent group, if it has been assigned as target for the internal forward operation.
getAgentGroupAssignments() - Method in interface com.novomind.ecom.api.iagent.model.User
 
getAgentGroupModifier(AgentGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build an AgentGroupModifier for the passed AgentGroup object.
getAgentLoginState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent
 
getAgentLoginState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo
Returns an AgentLoginState for the agent represented by this AgentInfo instance
getAgentMailEditorAppearance(AgentMailEditorViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider
The method is called on plugins implementing this interface to customize the appearance of the agent's mail editor for a selected message.
getAgentMessage() - Method in interface com.novomind.ecom.api.imail.model.AgentMessageInfo
 
getAgentOutgoingMessageFilterMenuItem(AgentMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider
The method is called on plugins implementing this interface to determine all information to display a custom outgoing message menu entry in the novomind iAGENT Desk.
getAgentPauseState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent
 
getAgentPauseState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo
Returns an AgentPauseState for the agent represented by this AgentInfo instance
getAgentPauseState(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler
This method returns the ModifiableAgentPauseState for an agent.
getAgentPhoneSystemInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo
Returns an optional AgentPhoneSystemInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device connected to a PhoneSystem.
getAgentPostProcessingState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent
 
getAgentPostProcessingState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo
Returns an AgentPostProcessingState for the agent represented by this AgentInfo instance
getAgentPostProcessingState(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler
This method returns the ModifiableAgentPostProcessingState for an agent.
getAgentQueuedCallInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo
Returns an optional AgentQueuedCallInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device and if there is currently an established QueuedCall attached to the agent device.
getAgentQuickCase() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperationResult
Returns the started quick case.
getAgentQuickCaseOperationBuilder(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler
This method returns the AgentQuickCaseOperationBuilder for an agent.
getAgentSidebarContent(AgentSidebarViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContentProvider
The method is called on plugins implementing this interface when an agent has logged on successfully to determine all information to display a custom sidebar within the novomind iAGENT Desk.
getAgentTicketCloseAction() - Method in interface com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketCloseActionViewContext
Returns the AgentTicketCloseAction object.
getAgentTicketSendAndCloseAction() - Method in interface com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketSendAndCloseActionViewContext
Returns the AgentTicketSendAndCloseAction object.
getAlternativeOutgoingAccount() - Method in interface com.novomind.ecom.api.iagent.model.Account
 
getAlternativeOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Get the current optional alternative outgoing account which is held in this AccountModifier.
getAnalyticsMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
This function will be called to collect all SubMenuItems to be stored in the end of the analytics menu.
getApp() - Method in interface com.novomind.ecom.api.iagent.provider.AppProvider
Returns the app
getAppId() - Method in interface com.novomind.ecom.api.iagent.model.App
Returns the id of this app
getAppMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
This function will be called to collect all SubMenuItems to be stored in the end of the app menu.
getAssignedAddresses() - Method in interface com.novomind.ecom.api.iagent.model.Contact
Returns an unmodifiable cached view of the assigned email addresses.
getAssignedAgentGroup() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
getAssignedAgentGroup() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current assigned AgentGroup which is held in this CategoryModifier.
getAssignedAndOrphansVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext
Creates an SupervisorTenantVisibilityContext for the given user.
getAssignedCategories() - Method in interface com.novomind.ecom.api.iagent.assignment.CategoryAssigned
Returns an unmodifiable cached view of the assigned categories.
getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier
Get an unmodifiable view of the current assigned categories which are held in this GroupModifier.
getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Get an unmodifiable view of the current assigned categories which are held in this TextModuleFirstLevelGroupModifier.
getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier
Get an unmodifiable view of the current assigned categories which are held in this TransactionCodeModifier.
getAssignedSystemGroups() - Method in interface com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned
Returns an unmodifiable cached view of the assigned system groups.
getAssignedSystemGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get an unmodifiable view of the current assigned system groups which are held in this CategoryModifier.
getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour
Returns an unmodifiable set of the assigned tenants.
getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting
Returns an unmodifiable cached view of the assigned tenants.
getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason
Returns an unmodifiable cached view of the assigned tenants.
getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem
Returns an unmodifiable cached view of the assigned tenants.
getAssignedTenants() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier
Get an unmodifiable view of the current assigned tenants which are held in this ExternalRoutingModifier.
getAssignedTenants() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier
Get an unmodifiable view of the current assigned tenants which are held in this PhoneSystemModifier.
getAssignedTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.Category
Returns an unmodifiable cached view of the assigned text module first level groups.
getAssignedTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get an unmodifiable view of the current assigned text module first level groups which are held in this CategoryModifier.
getAssignedTransactionCodes() - Method in interface com.novomind.ecom.api.iagent.model.Category
Returns an unmodifiable cached view of the assigned transaction codes.
getAssignedTransactionCodes() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get an unmodifiable view of the current assigned transaction codes which are held in this CategoryModifier.
getAssignedUsers() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup
Returns an unmodifiable cached view of the assigned users.
getAssignedUsers() - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
Get an unmodifiable view of the current assigned users which are held in this SystemGroupModifier.
getAssignedVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext
Creates an AgentTenantVisibilityContext for the given user.
getAssignedVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext
Creates an SupervisorTenantVisibilityContext for the given user.
getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction
Returns the attachment
getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction
Returns the attachment
getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.validator.IncomingAttachmentChatMessage
Returns the attachment
getAttachmentDataSource() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
Returns the attachment
getAttachmentDataSource(String) - Method in interface com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider
 
getAttachments() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
 
getAttachments() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
 
getAttribute(String) - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
Returns the value to which the specified key is mapped, or null if no mapping for the key exists.
getAttributes() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
 
getAttributes() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
The method returns all available attributes
getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
 
getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent
 
getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
 
getAutoRoutingCategoryMode() - Method in interface com.novomind.ecom.api.iagent.model.User
 
getAutoRoutingCategoryMode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current CategoryMode for the automatic routing of this user which is held in this UserModifier.
getAvailableCount() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator
This method is called before the iteration.
getBacklogChatInfo(Chat) - Method in interface com.novomind.ecom.api.iagent.backlog.ChatBacklogHandler
This method returns the BacklogChatInfo for the given Chat.
getBacklogMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
This function will be called to collect all SubMenuItems to be stored in the end of the backlog menu.
getBacklogMessage() - Method in interface com.novomind.ecom.api.iagent.request.TicketRoutingRequest
The method returns the BacklogMessage.
getBacklogMessage() - Method in interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
 
getBacklogMessage() - Method in interface com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo
 
getBacklogMessageInfo(Ticket) - Method in interface com.novomind.ecom.api.iagent.backlog.TicketBacklogHandler
This method returns the BacklogMessageInfo for the given Ticket.
getBccAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage
 
getBehavior() - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
 
getBehavior() - Method in interface com.novomind.ecom.api.iagent.frontend.tab.InfoTab
The behavior of the InfoTab when the tab's parent view is being rendered.
getBehavior() - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
 
getBehavior() - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
 
getBoolean(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns the Boolean value for the key
getBorderColor() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
getBusinessHour() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfo
 
getBusinessTimeSlots() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour
Returns an unmodifiable set of the assigned time slots.
getCall() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState
The method returns the optional Call if the agent currently is in post processing state due to a call.
getCall() - Method in interface com.novomind.ecom.api.iagent.provider.CallProvider
Returns the call
getCall() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
Returns the optional Call object associated with this event.
getCall(String) - Method in interface com.novomind.ecom.api.iagent.backlog.CallBacklogHandler
This method returns the optional Call with the given callId assigned by the PBX or an empty optional if the Call with the given callId does not exist within the backlog.
getCallId() - Method in exception com.novomind.ecom.api.iagent.exception.CallNotFoundException
 
getCallId() - Method in exception com.novomind.ecom.api.iagent.exception.CallOperationException
 
getCallId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall
This method returns the unique callId given by the PBX.
getCallId() - Method in interface com.novomind.ecom.api.iagent.model.Call
The unique id of the call, that has been assigned to the call by the PBX when the call has been received.
getCallInfoTab(BacklogCallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider
The method is called on plugins implementing this interface on all call info views displaying backlog calls.
getCallInfoTab(CallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider
The method is called on plugins implementing this interface to determine all information to display a custom call info tab view.
getCallInfoTab(SearchResultCallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider
The method is called on plugins implementing this interface on all call info views displaying a call, that has been retrieved by a search request.
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
 
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
 
getCallState(Call) - Method in interface com.novomind.ecom.api.iagent.backlog.CallBacklogHandler
This method returns the CallState for the given Call.
getCallState(QueuedCall) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
Retrieve the state of a queued call
getCategories(AgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler
This method returns the visible categories for the given agent context
getCategories(OnlineAgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler
This method returns the visible categories for the given agent context
getCategories(OnlineAgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler
This method returns the visible categories for the given agent context
getCategories(SupervisorCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler
This method returns the visible categories for the given supervisor context
getCategory() - Method in interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
Returns the optional Category.
getCategory() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest
The Category for the outgoing call if available, otherwise an empty optional.
getCategory() - Method in interface com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo
The Category for the QueuedCall if available, otherwise an empty optional.
getCategoryConfigTab(CategoryConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTabProvider
 
getCategoryDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData
Returns an unmodifiable List of CategoryAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).
getCategoryDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
 
getCategoryModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigViewContext
 
getCategoryModifier(Category, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build a CategoryModifier for the passed Category object.
getCcAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage
 
getChannel() - Method in interface com.novomind.ecom.api.iagent.model.Account
 
getChannel() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Get the current channel which is held in this AccountModifier.
getChat() - Method in interface com.novomind.ecom.api.iagent.provider.ChatProvider
Returns the chat
getChatInfoTab(AgentChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider
The method is called on plugins implementing this interface on all chat info views displaying agent folder chats within the personal agent folder.
getChatInfoTab(ArchiveAccessChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider
The method is called on plugins implementing this interface on all chat info views displaying a chat, that has been retrieved directly via an archive access.
getChatInfoTab(BacklogChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider
The method is called on plugins implementing this interface on all chat info views displaying backlog chats.
getChatInfoTab(ChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider
The method is called on plugins implementing this interface to determine all information to display a custom chat info tab view.
getChatInfoTab(SearchResultChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider
The method is called on plugins implementing this interface on all chat info views displaying a chat, that has been retrieved by a search request.
getChatSession() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
 
getChatSteps() - Method in interface com.novomind.ecom.api.iagent.model.Chat
 
getChildAgentGroups() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup
Returns an unmodifiable cached view of the direct child agentgroups.
getChildSystemGroups() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup
Returns an unmodifiable cached view of the direct child systemgroups.
getChildTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleRoot
Returns an unmodifiable, sorted cached view of the direct child first level textmodule groups.
getChildTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier
Get the current direct child textmodule first level groups list which is held in this TextModuleRootModifier.
getChildTextModuleNodes() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup
Returns an unmodifiable, sorted cached view of the direct child textmodule nodes.
getChildTextModuleNodes() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Get the current direct child textmodule nodes list which is held in this TextModuleFirstLevelGroupModifier.
getChildTextModules() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleGroup
Returns an unmodifiable, sorted cached view of the direct child textmodules.
getChildTextModules() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier
Get the current direct child textmodules list which is held in this TextModuleGroupModifier.
getChildTextModuleSecondLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup
Returns an unmodifiable, sorted cached view of the direct child second level textmodule groups.
getChildTextModuleSecondLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Get the current direct child textmodule second level groups list which is held in this TextModuleFirstLevelGroupModifier.
getClassification() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup
 
getClassification() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Get the current classification which is held in this TextModuleFirstLevelGroupModifier.
getConfidence() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
 
getConfidence() - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision
Returns the confidence for this decision.
By contract the valid range for confidence is 0 to 100 (a percent value).
getConfig() - Method in interface com.novomind.ecom.api.iagent.model.App
Returns the configuration of this app.
getConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider
The methods returns the instance of the ConnectedAgentDevice.
getConnector() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting
Returns the optional instance of the ExternalRoutingConnector.
getConnector() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem
Returns the optional instance of the PhoneSystemConnector.
getContact(Ticket) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler
This method returns the optional Contact of a Ticket.
getContactIdentifier() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact.
getContactIdentifier() - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage
This method returns the additional contact information used as secondary search criteria while searching an existing contact.
getContactIdentifier() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
This method returns the additional contact information used as secondary search criteria while searching an existing contact.
getContent() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
 
getContent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
 
getContentId() - Method in interface com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource
The content id must contain only the following characters: [a-z][A-Z][0-9].-_ The maximum number of characters is 255.
getContentType() - Method in interface com.novomind.ecom.api.iagent.model.Attachment
e.g.
getCount() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
The number to be displayed within a bubble
getCreatedDate() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode
 
getCreatedUser() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode
 
getCurrentAssignedAgent() - Method in interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
The method returns the currently assigned agent of the ticket.
getCurrentVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext
Creates an OnlineAgentTenantVisibilityContext for the given user.
getCustomerName() - Method in interface com.novomind.ecom.api.iagent.model.CustomerChatSession
 
getDate() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
 
getDate(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns the Date value for the key
getDateCreated() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote
 
getDateEnqueued() - Method in interface com.novomind.ecom.api.iagent.model.Call
The enqueued date of this call.
getDateEstablished() - Method in interface com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo
 
getDateFinished() - Method in interface com.novomind.ecom.api.iagent.model.Call
The finished date is when the call has ended.
getDateFirstRouted() - Method in interface com.novomind.ecom.api.iagent.model.Call
The date of the first successful routing of this call to an agent.
getDateReceived() - Method in interface com.novomind.ecom.api.iagent.model.Issue
 
getDeliveryFailureAction() - Method in class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult
Returns the Optional DeliveryFailureAction of this DeliveryFailureMessageReceivedResult.
getDeliveryFailureMessage() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
 
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current category description which is held in this CategoryModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier
Get the current group description which is held in this GroupModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier
Get the current location description which is held in this LocationModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier
Get the current tenant description which is held in this TenantModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
Get the current textmodule description which is held in this TextModuleModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier
Get the current transaction code description which is held in this TransactionCodeModifier.
getDestinationCategory() - Method in interface com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
 
getDestinationCategory() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
This method returns the destination category of the ticket.
getDestinationCategory() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
This method returns the destination category of the ticket after it has been recategorized.
getDestinationCategory() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
 
getDestinationCategory() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
 
getDeviceId() - Method in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
 
getDeviceId() - Method in interface com.novomind.ecom.api.iagent.model.AgentDevice
 
getDeviceId() - Method in interface com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest
 
getDialogUrl() - Method in exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException
 
getDisplayName() - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.common.frontend.message.MessageTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab
 
getDisplayName() - Method in class com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab
 
getDisplayName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current category display name which is held in this CategoryModifier.
getDouble(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns the Double value for the key
getDueDate() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent
This method returns the due date of the internally forwarded ticket.
getDueDate() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent
This method returns the due date of the resubmitted ticket.
getDuration() - Method in interface com.novomind.ecom.api.iagent.model.Call
The duration of a finished call is the elapsed time between the received date and the finished date.
getEmailAddress() - Method in interface com.novomind.ecom.api.iagent.model.User
Returns the email address of the user in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1)
getEmailAddress() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current user email address in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1) which is held in this UserModifier.
getEmailAddresses() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
 
getEncryptedString(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns the String value for the key.
getEnd() - Method in interface com.novomind.ecom.api.iagent.model.Holiday
 
getEndDate() - Method in interface com.novomind.ecom.api.iagent.model.Chat
 
getEndTime() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot
 
getEntities(Class<T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler
Returns a list of the not deleted instances of the MasterEntities.
getErrorCode() - Method in exception com.novomind.ecom.api.iagent.exception.PhoneSystemException
 
getEscalationCategory() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
getEscalationCategory() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current escalation category which is held in this CategoryModifier.
getEscalationTimeoutMillis() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
getEscalationTimeoutMillis() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current escalation timeout in milliseconds which is held in this CategoryModifier.
getEventDate() - Method in interface com.novomind.ecom.api.iagent.common.event.Event
Returns the Date when the event has occurred.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
This method returns the email address of the external recipient responsible for the ticket send and close operation.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
This method returns the email address of the external recipient responsible for the ticket send and close operation.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent
This method returns the email address of the external sender that has sent the message to the central outgoing queue.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
This method returns the email address of the external sender that has sent the message to the central outgoing queue.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
This method returns the email address of the external recipient responsible for the ticket close operation.
getExternalId() - Method in interface com.novomind.ecom.api.iagent.model.Contact
The external id of a Contact may be used to associate the novomind iAGENT contact object with external customer data.
getExternalReplyAccount() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
 
getExternalReplyChannel() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
 
getExternalReplyMessage() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
 
getExternalRoutingConnectorTab(ExternalRoutingConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTabProvider
Provides a customized ExternalRoutingConnectorTab IMPORTANT NOTE:
Please verify the type of the ExternalRouting to prevent displaying multiple custom tabs on the configuration page.
getExternalRoutingModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext
 
getExternalRoutingModifier(ExternalRouting, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build a ExternalRoutingModifier for the passed ExternalRouting object.
getFailCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent
 
getFailCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
 
getFilter() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
 
getFilter() - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem
 
getFilterPredicate(AttachmentFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator
The method allows to filter the list of all available system attachments stored on the file system or added by other plugins, that are displayed to the agent's attachment selection dialog.
getFilterPredicate(IssueRecategorizationFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator
The method allows to filter the list of all available categories, that are displayed to the recategorization dialog.
getFinishCause() - Method in interface com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest
 
getFinishCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
 
getFromAddress() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
 
getFromAddress() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
 
getGroupId() - Method in interface com.novomind.ecom.api.iagent.model.App
Returns the id of the group of this app
getHeader(String) - Method in interface com.novomind.ecom.api.imail.model.MailMessage
 
getHeight() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
getHelpMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
This function will be called to collect all SubMenuItems to be stored in the end of the help menu.
getHighlightType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
The HighlightType is a visual effect to highlight the complete tab e.g.
getHolidays() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour
Returns an optional unmodifiable map of holiday names to holiday instances assigned to this business hour.
getHtml() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
 
getHtml() - Method in interface com.novomind.ecom.api.iagent.model.TextChatMessage
Returns the content of this text chat message in html representation.
getHtml() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
 
getHtml() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
 
getId() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent
The id is the unique identifier of the component in the frontend of the novomind iAGENT app.
getId() - Method in interface com.novomind.ecom.api.iagent.model.AgentQuickCase
 
getId() - Method in interface com.novomind.ecom.api.iagent.model.Issue
 
getId() - Method in interface com.novomind.ecom.api.iagent.routing.privilege.Privilege
 
getId() - Method in interface com.novomind.ecom.api.imail.model.Process
 
getIgnoreVisibility() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
 
getIgnoreVisibility() - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem
 
getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
 
getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
 
getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.Ticket
 
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent
Returns the IncomingBindings object.
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent
Returns the IncomingBindings object.
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput
Returns the IncomingBindings object.
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput
Returns the IncomingBindings object, which may be used to pass any transient data to other Apps or to the knowledge base.
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageManipulationInput
Returns the IncomingBindings object.
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.provider.IncomingBindingsProvider
Returns the IncomingBindings object.
getIncomingCall() - Method in interface com.novomind.ecom.api.iagent.provider.IncomingCallProvider
The method returns the IncomingCall instance.
getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
 
getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
 
getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.Ticket
 
getIncomingChatStep() - Method in interface com.novomind.ecom.api.iagent.model.IncomingChatStepInfo
 
getIncomingMessage() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
 
getIncomingMessageAnalyzerData() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput
Returns the current IncomingMessageAnalyzerData, containing several Decisions made by preceding Apps.
getInputStream() - Method in interface com.novomind.ecom.api.iagent.model.AttachmentDataSource
 
getIntermediateStorage() - Method in interface com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider
Returns the IntermediateStorage for the instance of this AccountModifier
getIntermediateStorage() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier
 
getIssue() - Method in interface com.novomind.ecom.api.iagent.frontend.IssueViewContext
Returns the currently viewed issue
getIssue() - Method in interface com.novomind.ecom.api.iagent.provider.IssueProvider
Returns the issue
getIssue() - Method in exception com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException
 
getIssue() - Method in exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
 
getIssueId() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote
 
getIssues() - Method in interface com.novomind.ecom.api.iagent.frontend.categories.IssueRecategorizationFilterContext
The recategorization can be done for one or more selected issues at the same time.
getItemId() - Method in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
 
getItemId() - Method in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
 
getItemId() - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem
The RoutingWorkItem must provide a globally unique id to identify the object.
getJavaScript() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript
The JavaScript code, that can be executed in the frontend.
getKeySet() - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns a keyset of all set keys for the instance of this StorageProvider
getLanguageCode() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
 
getLanguageCode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
 
getLanguageDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData
Returns an unmodifiable List of LanguageAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).
getLanguageDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
 
getLastAssignedAgent() - Method in interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
The method returns the last assigned agent of the ticket which also includes the currently assigned agent.
getLastChangeDateWithNotify() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
 
getLastChangeDateWithNotify() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
 
getLastChangedDate() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode
 
getLastChangedUser() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode
 
getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
The methods returns the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished.
getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent
 
getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent
 
getLevel() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
The level indicates the severity of the message.
getLocale() - Method in interface com.novomind.ecom.api.iagent.model.Issue
Returns a locale object representing the language of the issue.
getLocale() - Method in interface com.novomind.ecom.api.iagent.model.User
Returns the locale of this user
getLocation() - Method in interface com.novomind.ecom.api.iagent.model.Issue
Returns the optional Location of the issue.
getLocation() - Method in interface com.novomind.ecom.api.iagent.provider.LocationProvider
Returns the location or null
getLocationDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData
Returns an unmodifiable List of LocationAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).
getLocationDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
 
getLocationModifier(Location, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build a LocationModifier for the passed Location object.
getLogoutPath() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
getLong(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns the Long value for the key
getMailInfoTab(AgentBacklogMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the message folder for inquiries, forwarded or resubmitted tickets.
getMailInfoTab(AgentDraftMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the agent's draft folder.
getMailInfoTab(AgentMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying agent folder messages within the personal agent folder.
getMailInfoTab(AgentOutgoingMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the agent's sent folder.
getMailInfoTab(AgentQuickCaseMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying a quick case message.
getMailInfoTab(ArchiveAccessMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying a ticket, that has been retrieved directly via an archive access.
getMailInfoTab(BacklogMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying backlog messages.
getMailInfoTab(ClaimMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying a ticket from an iCLAIM view.
getMailInfoTab(ExternalReplyMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying external reply messages, returning from 2nd level.
getMailInfoTab(MailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface to determine all information to display a custom mail info tab view.
getMailInfoTab(OutgoingMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying outgoing messages.
getMailInfoTab(SearchResultMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
The method is called on plugins implementing this interface on all mail info views displaying a ticket, that has been retrieved by a search request.
getManualRoutingCategoryMode() - Method in interface com.novomind.ecom.api.iagent.model.User
 
getManualRoutingCategoryMode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current CategoryMode for the manual routing of this user which is held in this UserModifier.
getMaxChats() - Method in interface com.novomind.ecom.api.iagent.model.User
 
getMaxChats() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current maximum number of chats that should be routed to this user which is held in this UserModifier.
getMaxMails() - Method in interface com.novomind.ecom.api.iagent.model.User
 
getMaxMails() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current maximum number of mails that should be routed to this user which is held in this UserModifier.
getMaxTicketCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo
 
getMessage() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent
 
getMessage() - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage
Returns the message retrieved by the ExtendedMessageConnector.
getMessage() - Method in class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult
 
getMessage() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult
 
getMessageFormats() - Method in interface com.novomind.ecom.api.iagent.model.Channel
 
getMessageId() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
The messageId of a message must be globally unique.
getMessageId() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
 
getMessageTab(IncomingMessageViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider
The method is called on plugins implementing this interface on message views displaying incoming messages.
getMessageTab(SentMessageViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider
The method is called on plugins implementing this interface on all message views displaying sent messages.
getName() - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
 
getName() - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
 
getName() - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
 
getName() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
 
getName() - Method in class com.novomind.ecom.api.imail.common.frontend.message.MessageTab
 
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab
 
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
 
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab
 
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab
 
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
 
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab
 
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab
 
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab
 
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Get the current account name which is held in this AccountModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier
Get the current name of the associated ExternalRouting which is held in this ExternalRoutingModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier
Get the current group name which is held in this GroupModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier
Get the current location name which is held in this LocationModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier
Get the current name of the associated PhoneSystem which is held in this PhoneSystemModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier
Get the current tenant name which is held in this TenantModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier
Get the current textmodule node name which is held in this TextModuleNodeModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier
Get the current transaction code name which is held in this TransactionCodeModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current user name which is held in this UserModifier.
getNotes() - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes
 
getNotes() - Method in interface com.novomind.ecom.api.imail.model.Process
 
getNotes() - Method in interface com.novomind.ecom.api.imail.model.Ticket
 
getNotes(User) - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes
 
getNotesCount() - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes
 
getNotification() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
The InfoTabNotification is a visible mark placed within the tab's label e.g.
getOrCreatePrivilege(String) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler
This method gets or creates a Privilege with the name for the app
getOrigin() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
 
getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
 
getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo
 
getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
 
getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo
 
getOutgoingCall() - Method in interface com.novomind.ecom.api.iagent.provider.OutgoingCallProvider
The method returns the OutgoingCall instance.
getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
 
getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo
 
getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
 
getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo
 
getOutgoingChatStep() - Method in interface com.novomind.ecom.api.iagent.model.OutgoingChatStepInfo
 
getOutgoingMessage() - Method in interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo
 
getOutgoingMessageInfo() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent
 
getOutputStream() - Method in interface com.novomind.ecom.api.iagent.model.AttachmentDataSource
This method maybe unsupported and throws a RuntimeException
getParent() - Method in interface com.novomind.ecom.api.iagent.model.Group
 
getParent() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup
 
getParent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier
Get the current parent system group which is held in this GroupModifier.
getParent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier
Get the current parent textmodule first level group which is held in this TextModuleSecondLevelGroupModifier.
getParentFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
Returns an unmodifiable cached view of the parent first level text module groups.
getParentGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
Returns an unmodifiable cached view of the parent text module groups (first and second level).
getParentMessageId() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
The parent messageId, if set, references the messageId of a previously received message, that relates to this message.
getParentSecondLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
Returns an unmodifiable cached view of the parent second level text module groups.
getPassword() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current user password which is held in this UserModifier.
getPath() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
getPath() - Method in class com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContent
 
getPauseReason() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState
The method returns the optional PauseReason if the agent currently is in pause state.
getPhoneDeviceState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent
 
getPhoneDeviceState(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
Retrieve the current PhoneDeviceState of the device.
getPhoneNumbers() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
 
getPhoneSystem() - Method in interface com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo
Returns the PhoneSystem that has been used to connect the agent's phone device.
getPhoneSystemConnectorTab(PhoneSystemConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTabProvider
Provides a customized PhoneSystemConnectorTab IMPORTANT NOTE:
Please verify the type of the PhoneSystem to prevent displaying multiple custom tabs on the configuration page.
getPhoneSystemModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext
 
getPhoneSystemModifier(PhoneSystem, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build a PhoneSystemModifier for the passed PhoneSystem object.
getPhoneSystemState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent
 
getPreSendAgentMessage() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
 
getPreSendMessage() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo
 
getPreSendMessageInfo() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent
 
getPreviousTicketState() - Method in interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
 
getPrivilege() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
Returns the Privilege of this SubMenuItem, if present
getPrivilege() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem
Returns the Privilege of this SupervisorMessageFilterMenuItem, if present
getProcess() - Method in interface com.novomind.ecom.api.imail.provider.ProcessProvider
Returns the process
getProtocol() - Method in interface com.novomind.ecom.api.iagent.model.Account
 
getProtocol() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Get the current protocol which is held in this AccountModifier.
getQueuedCall() - Method in interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider
The methods returns the instance of the QueuedCall.
getQuickCaseMessage() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
 
getReason() - Method in exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
 
getRecategorizationCount() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
This method returns the number of recategorizations of the ticket up to and including this one.
getRelatedIssue() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest
The related Issue of the outgoing call if exists, otherwise an empty optional.
getReportsMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
This function will be called to collect all SubMenuItems to be stored in the end of the reports menu.
getResourcePath() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
 
getReviewDuration() - Method in interface com.novomind.ecom.api.iagent.model.Chat
 
getRoutingDuration() - Method in interface com.novomind.ecom.api.iagent.model.Call
The routing duration is the elapsed time between the enqueued date and first routed date.
getRoutingDuration() - Method in interface com.novomind.ecom.api.iagent.model.Chat
 
getRoutingTags() - Method in interface com.novomind.ecom.api.iagent.model.Issue
Returns an unmodifiable set of the currently assigned routing tags.
getRoutingTags() - Method in interface com.novomind.ecom.api.iagent.model.User
Returns an unmodifiable set of the currently assigned routing tags.
getRoutingTagsAdded() - Method in interface com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
 
getRoutingTagsRemoved() - Method in interface com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
 
getRoutingWorkItem() - Method in interface com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider
The methods returns the instance of the RoutingWorkItem.
getRoutingWorkItemState(RoutingWorkItem) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
Retrieve the state of a RoutingWorkItem.
getScheme() - Method in interface com.novomind.ecom.api.iagent.model.Attachment
The scheme is used to identify the AttachmentDataSourceProvider and must be equal to the scheme of the AttachmentDataSourceProvider that provides the InputStream for this Attachment.
getScheme() - Method in interface com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider
The scheme identifies the AttachmentDataSourceProvider.
getSearchMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
This function will be called to collect all SubMenuItems to be stored in the end of the search menu.
getSelectionType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
The SelectionType defines an action that is being taken when the tab's parent view is renederd e.g.
getSendingUser() - Method in interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo
 
getSendingUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent
 
getSendingUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent
 
getSentMessage() - Method in interface com.novomind.ecom.api.imail.model.OptionalSentMessageInfo
 
getSentMessage() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo
 
getSentTicketID() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
 
getServiceLevelMillis() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
getServiceLevelMillis() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current service level in milliseconds which is held in this CategoryModifier.
getShortcut() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
 
getShortcut() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
 
getSize() - Method in interface com.novomind.ecom.api.iagent.model.Attachment
 
getSkill() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
 
getSourceCategory() - Method in interface com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
 
getSourceCategory() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
This method returns the source category of the ticket before the recategorization.
getSourceCategory() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
This method returns the source category of the ticket before it has been recategorized.
getSourceCategory() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
 
getSourceCategory() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
 
getSourceId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall
This method returns the optional sourceId of the call.
getSourceId() - Method in interface com.novomind.ecom.api.iagent.model.Call
The optional sourceId is the caller identification or caller number of the call.
getStart() - Method in interface com.novomind.ecom.api.iagent.model.Holiday
 
getStartDate() - Method in interface com.novomind.ecom.api.iagent.model.Chat
 
getStartTime() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot
 
getStorage() - Method in interface com.novomind.ecom.api.iagent.model.TransactionCode
 
getStorage() - Method in interface com.novomind.ecom.api.iagent.provider.StorageProvider
Returns the Storage for the instance of this StorageProvider
getString(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns the String value for the key
getString(String) - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingBindings
Returns the string value to which the specified key is mapped, or null if this map contains no mapping for the key.
getSubject() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
 
getSubject() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
 
getSubMenuItems() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
 
getSubMenuItems() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
 
getSupervisorBacklogMessageFilterMenuItem(SupervisorMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider
The method is called on plugins implementing this interface to determine all information to display a custom backlog message menu entry in the novomind iAGENT Supervisor.
getSupervisorOutgoingMessageFilterMenuItem(SupervisorMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider
The method is called on plugins implementing this interface to determine all information to display a custom outgoing message menu entry in the novomind iAGENT Supervisor.
getSystemGroupModifier(SystemGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build an SystemGroupModifier for the passed SystemGroup object.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall
This method returns the targetId of the call.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.model.Call
The targetId is the call destination, e.g.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest
The target id for the QueuedCall to be redirected.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest
The id or number of the target for the OutgoingCall to be called.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
The method returns the targetId of the external target for the redirect.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
The method returns the targetId of the external target for the failed redirect.
getTenant() - Method in interface com.novomind.ecom.api.iagent.model.Contact
Returns the Tenant that is currently assigned to the Contact.
getTenant() - Method in interface com.novomind.ecom.api.iagent.model.Issue
Returns the optional tenant of the issue or an empty optional if no tenant is assigned to the issue.
getTenant() - Method in interface com.novomind.ecom.api.iagent.provider.OptionalTenantProvider
Returns the optional Tenant
getTenant() - Method in interface com.novomind.ecom.api.iagent.provider.TenantProvider
Returns the tenant
getTenant() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest
The Tenant for the outgoing call if available, otherwise an empty optional.
getTenant() - Method in interface com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction
Returns the tenant of the attachment.
getTenant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Get the current tenant which is held in this AccountModifier.
getTenant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
Get the current tenant which is held in this SystemGroupModifier.
getTenantConfigTab(TenantConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTabProvider
 
getTenantModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigViewContext
 
getTenantModifier(Tenant, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build a TenantModifier for the passed Tenant object.
getTenants(AgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler
This method returns the visible tenants for the given agent context
getTenants(OnlineAgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler
This method returns the visible tenants for the given context.
getTenants(OnlineAgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler
This method returns the visible tenants for the given online agent context
getTenants(SupervisorTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler
This method returns the visible tenants for the given supervisor context
getText() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
The text of the frontend message.
getText() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
 
getText() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote
 
getText() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
 
getText() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
 
getTextChatMessage() - Method in class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult
 
getTextChatMessage() - Method in class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult
 
getTextModuleFirstLevelGroupModifier(TextModuleFirstLevelGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build an TextModuleFirstLevelGroupModifier for the passed TextModuleFirstLevelGroup object.
getTextModuleModifier(TextModule, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build an TextModuleModifier for the passed TextModule object.
getTextModuleRootModifier(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build an TextModuleRootModifier for the TextModuleRoot object.
getTextModuleSecondLevelGroupModifier(TextModuleSecondLevelGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build an TextModuleSecondLevelGroupModifier for the passed TextModuleSecondLevelGroup object.
getTicket() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent
Returns an Optional containing the associated Ticket if the Ticket was found or an empty Optional if the associated Ticket could not be found.
getTicket() - Method in interface com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput
Returns an Optional containing the associated Ticket if the Ticket was found or an empty Optional if the associated Ticket could not be found.
getTicket() - Method in interface com.novomind.ecom.api.imail.provider.TicketProvider
Returns the ticket
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
 
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException
 
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
 
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
 
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
 
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
 
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
 
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
 
getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
 
getTicketCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo
 
getTicketId() - Method in interface com.novomind.ecom.api.imail.model.MessageInfo
 
getTicketIds() - Method in interface com.novomind.ecom.api.imail.model.Process
 
getTickets() - Method in interface com.novomind.ecom.api.imail.model.Process
Get the set of tickets assigned to this process as an unmodifiable set.
getTicketState() - Method in interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.model.Ticket
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent
 
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent
 
getTicketStorage() - Method in interface com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent
Returns the storage of the ticket to be created for the incoming message.
getTicketStorage() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput
Returns the storage of the ticket to be created for the IncomingMessage.
getTicketStorage() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageManipulationInput
Returns the storage of the ticket to be created for the incoming message.
getTicketStorage(Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler
Returns a Storage for a Ticket with the given id.
getTicketStorages(Set<Long>) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler
Returns a Map of Ticket id -> Storage of the Ticket
getTimestamp() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
 
getTimeZone() - Method in interface com.novomind.ecom.api.iagent.model.Location
Returns the timezone of the location
getTimeZone() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier
Get the current location timezone which is held in this LocationModifier.
getTitle() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
getToAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage
 
getToggleEvents() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
getTopHeaderContent(TopHeaderViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContentProvider
 
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction
This method returns the optional TransactionCode that has been applied during the chat close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.model.Call
The transaction code assigned to the call when finished.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest
The optional transaction code for the call to be finished.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest
The optional transaction code for the QueuedCall to be redirected.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent
This method returns the optional TransactionCode that has been applied during the chat close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
This method returns the optional TransactionCode that has been applied during the ticket close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent
This method returns the optional TransactionCode that has been applied during the ticket close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent
This method returns the optional TransactionCode that has been applied during the ticket close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
This method returns the optional TransactionCode that has been selected during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
This method returns the optional TransactionCode that has been applied during the external forward and close operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
This method returns the optional TransactionCode that has been selected during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
The method returns the optionally assigned transaction code to the closed ticket.
getTransactionCodeConfigTab(TransactionCodeConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTabProvider
 
getTransactionCodeModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigViewContext
 
getTransactionCodeModifier(TransactionCode, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build a TransactionCodeModifier for the passed TransactionCode object.
getType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
The Type of the notification
getType() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting
The type of an ExternalRouting is the unmodifiable and unique name of the ExternalRoutingConnector implementation defined by the ExternalRoutingConnectorPlugin annotation of the class.
getType() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem
The type of a PhoneSystem is the unmodifiable and unique name of the PhoneSystemConnector implementation defined by the PhoneSystemConnectorPlugin annotation of the class.
getType() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext
 
getType() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext
 
getUid() - Method in interface com.novomind.ecom.api.iagent.model.App
Returns the unique id of this app.
getUid() - Method in interface com.novomind.ecom.api.iagent.model.Location
Returns the uid of the location
getUid() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier
Get the current location uid which is held in this LocationModifier.
getUID() - Method in interface com.novomind.ecom.api.iagent.model.Attachment
The UID must contain only the following characters: [a-z][A-Z][0-9].-_ The maximum number of characters is 255.
getUnmodifiedResult() - Static method in class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult
Provides an IncomingTextChatMessageManipulationResult without any modifications
getUnmodifiedResult() - Static method in class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult
Provides an OutgoingTextChatMessageManipulationResult without any modifications
getUnmodifiedResult() - Static method in class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult
Provides an ExternalReplyMessageManipulationResult without any modifications
getUnmodifiedResult() - Static method in class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult
Provides an IncomingMessageManipulationResult without any modifications
getUrl() - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
 
getUrl() - Method in interface com.novomind.ecom.api.iagent.frontend.tab.Tab
The URL of the tab's content
getUrl() - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.common.frontend.message.MessageTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
 
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab
 
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab
 
getUser() - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext
 
getUser() - Method in interface com.novomind.ecom.api.iagent.frontend.ViewContext
Returns the currently logged on user associated with the ViewContext
getUser() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
 
getUser() - Method in interface com.novomind.ecom.api.iagent.provider.UserProvider
Returns the user
getUser() - Method in interface com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent
This method returns the user who closed the chat.
getUser() - Method in interface com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent
This method returns the user who closed the chat.
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext
 
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext
 
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext
 
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext
 
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext
 
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext
 
getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
 
getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
 
getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent
 
getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
 
getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException
 
getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
 
getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
 
getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
 
getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
 
getUserAssignments() - Method in interface com.novomind.ecom.api.iagent.model.AgentGroup
Returns an unmodifiable cached view of the user assignments.
getUserAssignments() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
Get an unmodifiable view of the current user assignments which are held in this AgentGroupModifier.
getUserConfigTab(UserConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTabProvider
 
getUserModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.user.UserConfigViewContext
 
getUserModifier(User, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
Build an UserModifier for the passed User object.
getUsername() - Method in interface com.novomind.ecom.api.iagent.model.User
Returns the username of the user
getUsername() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current user username which is held in this UserModifier.
getValueType(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Returns the type of the value for the given key.
getVendor() - Method in interface com.novomind.ecom.api.iagent.model.App
Returns the vendor of this app
getVersion() - Method in interface com.novomind.ecom.api.iagent.model.App
Returns the version of this app
getViewUrl(String) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext
This method should be used to prepare the chat info view url
getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarViewContext
This method should be used to prepare the sidebar view url
getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext
This method should be used to prepare the call info view url
getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext
This method should be used to prepare the mail info view url
getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext
This method should be used to prepare the message view url
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext
Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext
Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext
Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext
Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext
Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext
Returns the visibility of this context
getWaitTime() - Method in exception com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
 
getWidth() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
getXHeaders() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
This method allows to define additional X-Headers.
GREETING - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification
greeting classification
Group - Interface in com.novomind.ecom.api.iagent.model
Represents a Group object
GroupModifier<T extends Group & MasterEntity> - Interface in com.novomind.ecom.api.imail.routing.persistence
 

H

hangup(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
Hang up the current call on the agent device.
hashCode() - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem
 
hashCode() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
hashCode is delegated to the object returned by get().
hashCode() - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
hashCode is based on the Language of the containing Locale object
hashCode() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
 
hasOutgoingCallCapability() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
 
hasPrivilege(User, Privilege) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler
Checks if the user has the Privilege
hasRecording() - Method in interface com.novomind.ecom.api.iagent.model.Call
The method returns true if the call has been recorded, otherwise false.
Holiday - Interface in com.novomind.ecom.api.iagent.model
Represents a holiday object

I

id - Variable in enum com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
 
INCOMING - com.novomind.ecom.api.iagent.model.Account.AccountType
Means that the account is an incoming account.
IncomingAttachmentChatMessage - Interface in com.novomind.ecom.api.iagent.validator
This interface provides information about an incoming message containing an attachment that is supposed to be uploaded.
IncomingBindings - Interface in com.novomind.ecom.api.imail.core.bindings
This interface provides typed key-value-pair mappings for the incoming message process.
IncomingBindingsProvider - Interface in com.novomind.ecom.api.imail.provider
Represents an object that "knows" or can provide an IncomingBindings object.
IncomingCall - Interface in com.novomind.ecom.api.iagent.model
The interface represents an incoming direct call from any source device to an agent device.
incomingCallDelivered(IncomingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates an alerting incoming call on an agent device.
IncomingCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An IncomingCallDeliveredEvent is triggered, when an IncomingCall is ringing (alerting) on an agent device.
incomingCallEstablished(IncomingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates that an incoming call on an agent device has been accepted by the agent and the connection has been established.
IncomingCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An IncomingCallEstablishedEvent is triggered, when an IncomingCall has been established on an agent device.
incomingCallFinished(IncomingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates that an incoming call has ended.
IncomingCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An IncomingCallFinishedEvent indicates that an IncomingCall has been finished.
IncomingCallProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object, that provides an IncomingCall.
incomingCallRedirected(IncomingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates that an incoming call has been redirected to an external target that is not a connected agent device.
IncomingCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An IncomingCallRedirectedEvent is triggered, when an IncomingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
IncomingCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An IncomingCallStateChangedEvent is a state change event related to an IncomingCall
incomingCallTransferred(IncomingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates that an incoming call has been transferred from a device to another logged on agent device.
IncomingCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An IncomingCallTransferredEvent is triggered, when an IncomingCall has been transferred from a device to another logged on agent device.
IncomingChatMessageManipulator - Interface in com.novomind.ecom.api.iagent.manipulator
This plugin allows to manipulate the incoming chat message before being processed.
IncomingChatMessageValidator - Interface in com.novomind.ecom.api.iagent.validator
This interface is an extension point to validate a new chat message before further processing.
IncomingChatStep - Interface in com.novomind.ecom.api.iagent.model
Represents a ChatStep that has been received.
IncomingChatStepInfo - Interface in com.novomind.ecom.api.iagent.model
 
IncomingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for incoming mails
IncomingMessage - Interface in com.novomind.ecom.api.imail.model
Represents an incoming MailMessage that has been received by an incoming account
IncomingMessageAnalyzer - Interface in com.novomind.ecom.api.imail.core
This interface is an extension point to analyze an IncomingMessage after the message has been received but before it is pushed to the central backlog.
The result of an analysis contains several types of AnalyzerDecisions.
The extension point is also able to cancel the message processing by throwing an exception.
IncomingMessageAnalyzerData - Interface in com.novomind.ecom.api.imail.core.bindings
Represents the current IncomingMessageAnalyzerData, containing several Decisions made by preceding Apps.
IncomingMessageAnalyzerInput - Interface in com.novomind.ecom.api.imail.core.input
The IncomingMessageAnalyzerInput is an object to transport all relevant data for the extension point IncomingMessageAnalyzer.
IncomingMessageAnalyzerResult - Class in com.novomind.ecom.api.imail.core.result
The IncomingMessageAnalyzerResult is the returned object of the extension point IncomingMessageAnalyzer.
IncomingMessageAnalyzerResult() - Constructor for class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
 
IncomingMessageInfo - Interface in com.novomind.ecom.api.imail.model
A IncomingMessageInfo object provides information about an IncomingMessage.
IncomingMessageManipulationInput - Interface in com.novomind.ecom.api.imail.core.input
An IncomingMessageManipulationInput contains all information to manipulate an IncomingMessage.
IncomingMessageManipulationResult - Class in com.novomind.ecom.api.imail.core.result
Represents the result of the optional incoming message manipulation by an IncomingMessageManipulator.
IncomingMessageManipulationResult(Message) - Constructor for class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult
Creates an IncomingMessageManipulationResult with a manipulated message
IncomingMessageManipulator - Interface in com.novomind.ecom.api.imail.core
This plugin allows to manipulate the incoming message before being processed.
incomingMessageReceived(IncomingMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageReceivedEventListener
The method is called after the message has been received but before it is being processed by the knowledge base to be categorized and pushed to the central backlog.
IncomingMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message has been received and before it is being processed by the knowledge base within the novomind iAGENT core process.
IncomingMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core
This interface is an extension point to take any action after a message has been received but before being processed by the knowledge base to be categorized and pushed to the central backlog.
IncomingMessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message
This interface is used to provide view context specific information for incoming messages
IncomingTextChatMessageManipulationInput - Interface in com.novomind.ecom.api.iagent.manipulator.input
An IncomingTextChatMessageManipulationInput contains all information to manipulate an incoming text chat message.
IncomingTextChatMessageManipulationResult - Class in com.novomind.ecom.api.iagent.manipulator.result
Represents the result of the optional incoming text chat message manipulation by an IncomingChatMessageManipulator.
IncomingTextChatMessageManipulationResult(TextChatMessage) - Constructor for class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult
Creates an IncomingTextChatMessageManipulationResult with a manipulated text chat message
INFO - com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel
Message level indicating an informational message.
InfoTab - Interface in com.novomind.ecom.api.iagent.frontend.tab
Represents a info tab within a info tab view
InfoTabBehavior - Class in com.novomind.ecom.api.iagent.frontend.tab
The interface defined several behaviors of a info tab
InfoTabBehavior(InfoTabBehavior.HighlightType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
 
InfoTabBehavior(InfoTabBehavior.SelectionType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
 
InfoTabBehavior(InfoTabNotification) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
 
InfoTabBehavior(InfoTabNotification, InfoTabBehavior.SelectionType, InfoTabBehavior.HighlightType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
 
InfoTabBehavior.HighlightType - Enum in com.novomind.ecom.api.iagent.frontend.tab
 
InfoTabBehavior.SelectionType - Enum in com.novomind.ecom.api.iagent.frontend.tab
 
InfoTabNotification - Class in com.novomind.ecom.api.iagent.frontend.tab
The interface represents different kinds of notifications of an InfoTabBehavior A notification is displayed as a visual mark within the tab's label.
InfoTabNotification.Type - Enum in com.novomind.ecom.api.iagent.frontend.tab
 
init(Account, Logger) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector
The method is called after an instance of the MessageConnector has been instantiated.
init(ExternalRouting, RoutingWorkItemDecisionEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
The init method is called to initialize an ExternalRoutingConnector The method will be called after a new instance of an ExternalRoutingConnector has been created.
init(PhoneSystem, PhoneSystemStateEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector
The init method is called to initialize a PhoneSystemConnector.
init(AgentDeviceEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
The init method is called to initialize an AgentDeviceControlConnector.
init(CallRoutingEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
The init method is called to initialize a CallRoutingConnector The method will be called after a new instance of CallRoutingConnector has been created.
INQUIRY - com.novomind.ecom.api.imail.model.AnswerType
The type INQUIRY represents an externally inquiry message that has been placed on the outgoing queue to be sent to it's recipient.
INTERMEDIATE - com.novomind.ecom.api.imail.model.AnswerType
The type INTERMEDIATE represents an intermediate reply answer to the customer.
IntermediateStorage - Interface in com.novomind.ecom.api.iagent.persistence.storage
 
IntermediateStorage.ValueType - Enum in com.novomind.ecom.api.iagent.persistence.storage
This enum represents the different value types for an IntermediateStorage.
IntermediateStorageProvider - Interface in com.novomind.ecom.api.iagent.provider
 
INTERNAL_FORWARDED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been forwarded internally to an agent that currently is not available.
internalForward() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder
This method returns an InternalForwardOperationBuilder.
InternalForwardOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
The InternalForwardOperationBuilder provides specific builders to build an internal forward operation on a ticket.
InternalForwardOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
 
InternalForwardOperationBuilder.WithTicket.WithDueDate - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
 
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
 
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
 
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
 
INVALID_AGENTID - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
The agent id is invalid or does not exist
INVALID_DEVICEID - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
The device id is invalid or does not exist
INVALID_PASSWORD - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
The password for the phone device login is wrong
isActive() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfo
 
isAgent() - Method in interface com.novomind.ecom.api.iagent.model.User
Returns true, if the user is an agent, otherwise false.
isAlerting() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState
The method returns true if the agent device is connected and currently alerting an incoming call.
isAllowedForNewProcesses() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isAllowedForNewProcesses() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current allowed for new processes state which is held in this CategoryModifier.
isAllowedForPhoneTickets() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isAllowedForPhoneTickets() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current allowed for phone tickets state which is held in this CategoryModifier.
isAllowedRecategorizationDestination() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isAllowedRecategorizationDestination() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current allowed recategorization destination state which is held in this CategoryModifier.
isAllowedRecategorizationSource() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isAllowedRecategorizationSource() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current allowed recategorization source state which is held in this CategoryModifier.
isAnswerAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isAnswerAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current answer allowed state which is held in this CategoryModifier.
isAutoRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isAutoRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current automatic routing state which is held in this CategoryModifier.
isAvailable() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability
An agent is generally available if the agent is logged on and ready and not paused.
isAvailableForCall() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability
 
isAvailableForChat() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability
An agent is available for chat if the agent is generally available and also ready for working on synchronous chats using the module CHAT.
isAvailableForMail() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability
An agent is available for mail if the agent is generally available and also ready for working on asynchronous channel types using the module MAIL The agent may change the ready state for asynchronous channel types individually by an optional toggle button.
isBundlingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isBundlingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current bundling state which is held in this CategoryModifier.
isBusy() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState
The method returns true if the agent device is connected and currently busy.
isChatCategory() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isChatCategory() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current chat category state which is held in this CategoryModifier.
isClearanceRequired() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isClearanceRequired() - Method in interface com.novomind.ecom.api.iagent.model.User
 
isClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to enable or disable a clearance authorization of the final answer on a ticket before being sent.
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent
 
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent
 
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent
 
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
 
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent
 
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
 
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent
The method indicates if the message requires a clearance before being sent to the customer.
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current clearance required state which is held in this CategoryModifier.
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Get the current clearance required value which is held in this UserModifier.
isCloseAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isCloseAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current close allowed state which is held in this CategoryModifier.
isCloseWithoutAnswerAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to allow or disallow the feature of closing a message without sending a message as answer by manual choice of the agent.
isConnected() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState
The method returns true if the agent device is connected, otherwise false.
isCtiRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isCtiRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current cti routing state which is held in this CategoryModifier.
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Account
Returns the enabled status
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting
Get the current enabled state of this ExternalRouting.
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason
 
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem
Get the current enabled state of this PhoneSystem.
isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Get the current enabled state which is held in this AccountModifier.
isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier
Get the current enabled state which is held in this ExternalRoutingModifier.
isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier
Get the current enabled state which is held in this PhoneSystemModifier.
isExplicit() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent
The method returns true, if an agent has been explicitly assigned as target for the resubmitted ticket.
isExternalForwardAndCloseAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to allow or disallow the feature of externally forwarding a message and closing the ticket.
isExternalForwardAndKeepAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to allow or disallow the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.
isExternalForwardAndProcessAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to allow or disallow the feature of externally forwarding and processing a message.
isExternalInquiryAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to allow or disallow the feature of sending an external inquiry message.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent
This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent
This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isHeightPercentage() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
isInline() - Method in interface com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource
 
isIntermediateReply() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent
The method indicates if the answer sent by the agent is an intermediate reply.
isIntermediateReply() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
The method indicates if the answer sent automatically is an intermediate reply.
isLoggedIn() - Method in interface com.novomind.ecom.api.iagent.common.AgentLoginState
The method returns true if the agent is currently logged in at the novomind iAGENT Desk.
isOpened() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
 
isPaused() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState
The method returns true if the agent currently is in pause state.
isPauseRequested() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState
The method returns true if the agent requested the pause state, but is currently not able to be paused e.g.
isPostProcessing() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState
The method returns true if the agent currently is in post processing state.
isPostProcessingRequested() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState
The method returns true if the post processing state has been requested for this agent.
isPrivilegedRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isPrivilegedRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current privileged routing state which is held in this CategoryModifier.
isReadOnly() - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
 
isReadOnly() - Method in interface com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext
 
isReadOnly() - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext
 
isReadOnly() - Method in interface com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext
 
isRoutable() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogHandler
The method provides a Predicate for BacklogHandler that allows to filter only the routable BacklogHandler elements.
isSendAfterClearanceAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to allow or disallow the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.
isSendAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Account
Returns if the account is allowed to send answers
isSendAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Get the current sendAllowed state which is held in this AccountModifier.
isSendIntermediateReplyAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to allow or disallow the feature of sending an intermediate reply message.
isSpellcheckRequired() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
The method returns the current ability to enable or disable the obligation of a spell check of the answer on a ticket before being sent.
isSpellcheckRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current spellcheck required state which is held in this CategoryModifier.
isStateChangePerModuleEnabled() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability
The method checks if the agent has the ability to change his availability state individually per module.
issue - Variable in exception com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException
 
issue - Variable in exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
 
issue(Issue) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder
 
issue(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder
 
Issue - Interface in com.novomind.ecom.api.iagent.model
Represents an issue
IssueNote - Interface in com.novomind.ecom.api.iagent.model
Represents a text note that has been applied to an Issue by an User An IssueNote always represents a snapshot, that means the current state of the note.
IssueNotes - Interface in com.novomind.ecom.api.iagent.model
Represents a collection of IssueNote associated with an Issue
IssueOperationResult - Interface in com.novomind.ecom.api.iagent.operation
This interface represents the result of a successful IssueOperation
IssueProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object that "knows" or can provide an Issue
IssueRecategorizationFilterContext - Interface in com.novomind.ecom.api.iagent.frontend.categories
The IssueRecategorizationFilterContext has all required information to provide a list of suitable categories for the current user and the selected issues.
IssueRecategorizationOperationResult - Interface in com.novomind.ecom.api.iagent.operation.recategorization
This interface represents the result of a successful issue recategorization operation.
IssueRoutingTagOperationResult - Interface in com.novomind.ecom.api.imail.operation.routingtags
This interface represents the result of a successful issue routing tag operation.
IssueViewContext - Interface in com.novomind.ecom.api.iagent.frontend
This interface is used to provide view context specific information for an issue.
isToggleEnabled() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
isToggleStickyEnabled() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
isTopTextRelevant() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
 
isTopTextRelevant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
 
isTransactionCodeRequired() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isTransactionCodeRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Get the current transaction code required state which is held in this CategoryModifier.
isUnassigned() - Method in interface com.novomind.ecom.api.iagent.model.Category
 
isUnmodified() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
 
isVisible() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
 
isVisible() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup
 
isVisible() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Get the current visibility which is held in this TextModuleNodeModifier.
isVisible() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
Get the current visibility which is held in this TextModuleNodeModifier.
isWorkTimeBreak() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason
 
itemId - Variable in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
 
itemId - Variable in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
 
iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.ExtendedMessageConnector
As long as the ExtendedMessageConnector is active this method will be called periodically to retrieve messages from an external source.
iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector
As long as the MessageConnector is running this method will be called periodically to retrieve messages from an external source.
iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessageConnector
As long as the SimpleMessageConnector is running this method will be called periodically to retrieve messages from an external source.

L

language(Locale) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets the language of the quick case.
LanguageAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision
A AnalyzerDecision containing a Locale.
LanguageAnalyzerDecision(Locale) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
Constructs a LanguageAnalyzerDecision for a Locale.
LanguageAnalyzerDecision(Locale, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
Constructs a LanguageAnalyzerDecision for a Locale with a confidence value.
lastModified() - Method in interface com.novomind.ecom.api.iagent.model.Attachment
 
Location - Interface in com.novomind.ecom.api.iagent.model
Represents a Location object
LocationAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision
A AnalyzerDecision containing a Location.
LocationAnalyzerDecision(Location) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision
Constructs a LocationAnalyzerDecision for a Location.
LocationAnalyzerDecision(Location, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision
Constructs a LocationAnalyzerDecision for a Location with a confidence value.
LocationModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
 
LocationProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object, that has a location
LOGGED_OFF - com.novomind.ecom.api.iagent.state.PhoneDeviceState
Deprecated.
loginAgent(AgentDeviceLoginRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
Log on an agent on a phone device connected to the phone system.
logoutAgent(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
Log out an agent from a connected device.
LONG - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
 

M

MailAgentPlugin - Annotation Type in com.novomind.ecom.api.imail.agent
Runtime annotation used to mark plugins for the novomind iAGENT mail agent process.
MailInfoTab - Class in com.novomind.ecom.api.imail.common.frontend.mailinfo
Instances of this class are used as return values of MailInfoTabProvider to define and display custom tabs in the mail info view (Supervisor and Agent)
MailInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
Initializes a newly created MailInfoTab
MailInfoTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
A MailInfoTabProvider is used to build a custom mail info tab.
MailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface provides information and functionality for view context sensitive data and operations.
MailMessage - Interface in com.novomind.ecom.api.imail.model
Represents an object, that has a javax.mail.Message
manipulateExternalForwardReplyMessage(ExternalReplyMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator
This method is called before the reply message of an external forward operation enters the processing cycle.
manipulateExternalInquiryReplyMessage(ExternalReplyMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator
This method is called before the reply message of an external inquiry enters the processing cycle.
manipulateIncomingMessage(IncomingMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageManipulator
This method is called before the incoming message enters the processing cycle.
manipulateIncomingTextChatMessage(IncomingTextChatMessageManipulationInput) - Method in interface com.novomind.ecom.api.iagent.manipulator.IncomingChatMessageManipulator
This method is called before the incoming text chat message is processed and persisted.
manipulateOutgoingTextChatMessage(OutgoingTextChatMessageManipulationInput) - Method in interface com.novomind.ecom.api.iagent.manipulator.OutgoingChatMessageManipulator
This method is called before the outgoing text chat message is processed, persisted and sent.
MasterEntity - Interface in com.novomind.ecom.api.iagent.persistence
An Entity is a persistent object, that holds master data.
MenuItemProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.menu
The MenuItemProvider provides connection points to the supervisor menu.
MessageAttachmentDataSource - Interface in com.novomind.ecom.api.iagent.model
An MessageAttachmentDataSource additionally provides a content id of the attachment.
MessageConnector<T> - Interface in com.novomind.ecom.api.imail.core.connector
This interface is an extension point to implement message retrieval from different sources to the iAGENT system and also the delivery of the messages back to the source, after the message has been answered by the iAGENT system.
MessageConnectorPlugin - Annotation Type in com.novomind.ecom.api.imail.core.connector
Runtime annotation used to mark a MessageConnector.
MessageFilterMenuItem<T extends MessageInfo> - Interface in com.novomind.ecom.api.imail.common.frontend.menu
This interface is used to display custom menu entries in the backlog menu of the novomind iAGENT Supervisor or Desk frontend.
MessageFilterMenuViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.menu
This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the frontend.
MessageFormat - Interface in com.novomind.ecom.api.iagent.model
 
messageFormatNames() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannel
 
MessageInfo - Interface in com.novomind.ecom.api.imail.model
A MessageInfo object provides information about a message
MessageIterator<T> - Interface in com.novomind.ecom.api.imail.core.connector
A MessageIterator is provided by a MessageConnector and is used to retrieve and process messages from an external source and also to remove them from the underlying source after being processed successfully.
messageSent(AgentExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been successfully sent to the external recipient due to an external forward and close operation by an agent.
messageSent(AgentExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by an agent.
messageSent(AgentExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by an agent.
messageSent(AgentExternalInquiryMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been successfully sent to the external recipient due to an external inquiry operation by an agent.
messageSent(AgentIntermediateMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after an intermediate message has been successfully sent by an agent.
messageSent(AgentMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been successfully sent and the associated ticket has been closed by an agent.
messageSent(AutoExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after an automatically generated message has been sent to an external recipient due to an automatic external forward and close operation based on the configuration of the ticket's category.
messageSent(AutoExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after an automatically generated message has been sent to an external recipient due to an automatic external forward operation based on the configuration of the ticket's category.
messageSent(AutoIntermediateMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after an automatically generated intermediate reply message has been sent due to the configuration of the ticket's category.
messageSent(AutoMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after an automatically generated message has been sent and the associated ticket has been closed e.g.
messageSent(ConfirmationMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a confirmation message has been successfully sent.
messageSent(ExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward and close operation within the novomind iAGENT core process.
messageSent(ExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
messageSent(ExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
messageSent(ExternalMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been answered by an external recipient, successfully sent and the associated ticket has been closed.
messageSent(MessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
The method is called after a message has been successfully sent and the associated ticket has has been closed within the novomind iAGENT core process.
messageSent(MessageSentEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
The method is called after a message has been successfully sent within the novomind iAGENT core process.
messageSent(MessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
The method is called after a message associated with a Ticket has been successfully sent within the novomind iAGENT core process.
messageSent(SupervisorExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been successfully sent to the external recipient due to an external forward and ticket close operation by a supervisor.
messageSent(SupervisorExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by a supervisor.
messageSent(SupervisorExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener
This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by a supervisor.
MessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent and the ticket has been closed within the novomind iAGENT core process.
MessageSentEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message has been successfully sent within the novomind iAGENT core process.
MessageSentEventListener - Interface in com.novomind.ecom.api.imail.core
This interface is an extension point to take any action immediately after a message has been sent successfully.
MessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been successfully sent within the novomind iAGENT core process.
MessageTab - Class in com.novomind.ecom.api.imail.common.frontend.message
 
MessageTab(String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.message.MessageTab
Initializes a newly created MessageTab
MessageTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.message
A MessageTabProvider is used to build a custom message tab.
MessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message
This interface provides information and functionality for view context sensitive data and operations.
ModifiableAgentAvailability - Interface in com.novomind.ecom.api.iagent.common
Represents the agent availability states for specific module and allows to change it.
ModifiableAgentPauseState - Interface in com.novomind.ecom.api.iagent.common
This interface provides information about the agent pause state and also allows to change it.
ModifiableAgentPostProcessingState - Interface in com.novomind.ecom.api.iagent.common
This interface provides information about the agent post processing state and also allows to change it.
ModifiableIssueNotes - Interface in com.novomind.ecom.api.iagent.model
Represents a Collection of IssueNote associated with an Issue Allows to add new notes to the issue.
Modifier<T extends MasterEntity> - Interface in com.novomind.ecom.api.imail.routing.persistence
Defines an API to modify an instance of type MasterEntity

N

name() - Method in annotation type com.novomind.ecom.api.iagent.plugin.ExternalRoutingConnectorPlugin
The name is used to identify the external routing plugin.
name() - Method in annotation type com.novomind.ecom.api.iagent.plugin.PhoneSystemConnectorPlugin
The name is used to identify the phone system connector plugin.
name() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannel
 
NAME_EMAIL - Static variable in interface com.novomind.ecom.api.iagent.model.Channel
 
NAME_FAX - Static variable in interface com.novomind.ecom.api.iagent.model.Channel
 
NAME_HTML - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat
 
NAME_LETTER - Static variable in interface com.novomind.ecom.api.iagent.model.Channel
 
NAME_PDF - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat
 
NAME_TEXT - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat
 
next(NextMessageInfo) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator
Returns the next element in the iteration.
NextMessageInfo - Interface in com.novomind.ecom.api.imail.core.connector
This interface provides additional information during message retrieval for a MessageIterator.
NO_CLASSIFICATION - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification
no specific classification
NOANSWER - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause
The call could not be connected, because the target device did not answer within a specified time period.
NOANSWER - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause
The call could not be redirected, because the external target did not answer within a specified time period.
NONE - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType
default - no special highlight behaviour
NONE - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType
default - no special behaviour on ticket selection
NONE - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type
default - no special behaviour
NONE - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
 
NORMAL_CLEARING - com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause
The call is finished normally e.g.
NORMAL_CLEARING - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause
The call has been finished normally due to hang up operation.
NOTIFICATION - com.novomind.ecom.api.imail.model.AnswerType
The type NOTIFICATION represents an automatic generated message that has been placed on the outgoing queue to be sent to it's recipient.

O

OK - com.novomind.ecom.api.imail.core.result.PreProcessingResult
 
OnlineAgentCategoryVisibility - Enum in com.novomind.ecom.api.iagent.visibility.category.visibilities
This class contains all possible visibilities for the tenants in the role online agent
OnlineAgentCategoryVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.category
This class represents an online agent visibility context for a category
OnlineAgentTenantVisibility - Enum in com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities
This class contains all possible visibilities for the tenants in the role online agent
OnlineAgentTenantVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.tenant.context
This class represents an online agent visibility context for a tenant
OPEN_ON_LOGIN - com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent
Opens the agent sidebar when an agent has logged in.
OPEN_ON_PHONE_DEVICE_BUSY - com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent
Opens the agent sidebar when the phone device is busy.
Operation<T extends OperationResult> - Interface in com.novomind.ecom.api.iagent.operation
Represents an executable operation.
OperationFailedException - Exception in com.novomind.ecom.api.iagent.exception
Generic exception to be used for all kinds of errors during API operations
OperationFailedException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.OperationFailedException
 
OperationFailedException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.OperationFailedException
 
OperationFailedException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.OperationFailedException
 
OperationResult - Interface in com.novomind.ecom.api.iagent.operation
This interface represents the result of a successfully executed Operation
OptionalBacklogMessageInfo - Interface in com.novomind.ecom.api.imail.model
A OptionalBacklogMessageInfo object provides optional information about a BacklogMessage.
OptionalCategoryProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object that optionally provides a Category.
OptionalSentMessageInfo - Interface in com.novomind.ecom.api.imail.model
A OptionalSentMessageInfo object provides optional information about a SentMessage.
OptionalTenantProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object that optionally provides a Tenant.
OUTGOING - com.novomind.ecom.api.iagent.model.Account.AccountType
Means that the account is an outgoing account.
OutgoingCall - Interface in com.novomind.ecom.api.iagent.model
The interface represents an outgoing call from an agent device to any target.
outgoingCallDelivered(OutgoingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates an alerting outgoing call from an agent device.
OutgoingCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An OutgoingCallDeliveredEvent is triggered, when an OutgoingCall initiated by an agent is ringing (alerting) on the target device.
outgoingCallEstablished(OutgoingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates that an outgoing call from an agent device has been accepted by the target and the connection has been established.
OutgoingCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An OutgoingCallEstablishedEvent is triggered, when an OutgoingCall initiated by an agent has been established between the agent and the target device.
outgoingCallFinished(OutgoingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates that an outgoing call has finished.
OutgoingCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An OutgoingCallFinishedEvent indicates that an OutgoingCall has been finished.
OutgoingCallProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object, that provides an OutgoingCall.
outgoingCallRedirected(OutgoingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates that an outgoing call has been redirected to an external target that is not a connected agent device.
OutgoingCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An OutgoingCallRedirectedEvent is triggered, when an OutgoingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
OutgoingCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An OutgoingCallStateChangedEvent is a state change event related to an OutgoingCall
outgoingCallTransferred(OutgoingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
Indicates that an outgoing call has been transferred from an agent device to another logged on agent device.
OutgoingCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An OutgoingCallTransferredEvent is triggered, when an OutgoingCall initiated by an agent has been transferred from the agent device to another agent device.
OutgoingChatMessageManipulator - Interface in com.novomind.ecom.api.iagent.manipulator
This plugin allows to manipulate the outgoing chat message before being processed and sent.
OutgoingChatStep - Interface in com.novomind.ecom.api.iagent.model
Represents a ChatStep that will be sent.
OutgoingChatStepInfo - Interface in com.novomind.ecom.api.iagent.model
 
OutgoingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for outgoing mails
OutgoingMessage - Interface in com.novomind.ecom.api.imail.model
Represents a MailMessage that has been answered and is waiting to be processed e.g.
OutgoingMessageInfo - Interface in com.novomind.ecom.api.imail.model
A OutgoingMessageInfo object provides information about an OutgoingMessage.
OutgoingTextChatMessageManipulationInput - Interface in com.novomind.ecom.api.iagent.manipulator.input
An OutgoingTextChatMessageManipulationInput contains all information to manipulate an outgoing text chat message.
OutgoingTextChatMessageManipulationResult - Class in com.novomind.ecom.api.iagent.manipulator.result
Represents the result of the optional outgoing text chat message manipulation by an OutgoingChatMessageManipulator.
OutgoingTextChatMessageManipulationResult(TextChatMessage) - Constructor for class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult
Creates an OutgoingTextChatMessageManipulationResult with a manipulated text chat message

P

pause() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState
This method puts the agent into pause state.
pause(PauseReason) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState
This method puts the agent into pause state with the specified PauseReason.
PauseReason - Interface in com.novomind.ecom.api.iagent.model
A PauseReason represents the reason for a pause of an agent.
PermanentMessagingException - Exception in com.novomind.ecom.api.imail.exception
The exception represents a permanent error during message processing
PermanentMessagingException(String) - Constructor for exception com.novomind.ecom.api.imail.exception.PermanentMessagingException
 
PermanentMessagingException(String, Exception) - Constructor for exception com.novomind.ecom.api.imail.exception.PermanentMessagingException
 
PersistencyException - Exception in com.novomind.ecom.api.iagent.exception
Signals that a Persistency Exception has occurred.
PersistencyException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.PersistencyException
Constructs a PersistencyException with the specified detail message.
PersistencyException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.PersistencyException
Constructs a PersistencyException with the specified detail message and cause.
PersistencyException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.PersistencyException
Constructs a PersistencyException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
PersistencyHandler - Interface in com.novomind.ecom.api.imail.routing.persistence
A Handler to create, update or delete instances of MasterEntity
PhoneDeviceState - Enum in com.novomind.ecom.api.iagent.state
Represents the types of phone device states
phoneDeviceStateChanged(PhoneDeviceStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateEventListener
Indicates that the state of a phone device has changed
PhoneDeviceStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A PhoneDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice.
PhoneDeviceStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call
The PhoneDeviceStateEventListener is an interface that implements the callback event functions triggered due to phone device state changes.
PhoneSystem - Interface in com.novomind.ecom.api.iagent.model
A PhoneSystem provides all required information and configuration for a PhoneSystemConnector.
PhoneSystemConnector - Interface in com.novomind.ecom.api.iagent.connector.call
The PhoneSystemConnector is an abstract interface to provide life cycle functionality to the client side phone system connector implementations within the novomind iAGENT routing process.
PhoneSystemConnectorPlugin - Annotation Type in com.novomind.ecom.api.iagent.plugin
Runtime annotation used to mark a PhoneSystemConnector.
PhoneSystemConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab
Represents a customized PhoneSystemConnectorTab
PhoneSystemConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab
The path of the customized .xhtml must be inside 'META-INF/views', e.g.
PhoneSystemConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab
A PhoneSystemConnectorTabProvider is used to provide a custom PhoneSystemConnectorTab.
PhoneSystemConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context
A PhoneSystemConnectorTabViewContext provides a PhoneSystemModifier which is used to change the underlying PhoneSystem.
PhoneSystemException - Exception in com.novomind.ecom.api.iagent.exception
Generic exception to be used for all kinds of errors related to a PhoneSystemConnector
PhoneSystemException() - Constructor for exception com.novomind.ecom.api.iagent.exception.PhoneSystemException
 
PhoneSystemException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.PhoneSystemException
 
PhoneSystemException(String, int) - Constructor for exception com.novomind.ecom.api.iagent.exception.PhoneSystemException
 
PhoneSystemException(String, int, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.PhoneSystemException
 
PhoneSystemModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
Defines an API to modify an instance of type PhoneSystem
phoneSystemStateChanged(PhoneSystemStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateEventListener
Indicates a general system state change of a PhoneSystemConnector
PhoneSystemStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A PhoneSystemStateChangedEvent is an event triggered due to a general state change of the remote system of a PhoneSystemConnector
PhoneSystemStateChangedEvent.PhoneSystemState - Enum in com.novomind.ecom.api.iagent.routing.event.call
Represents all types of phone system states.
PhoneSystemStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call
The PhoneSystemStateEventListener is an interface that implements the callback event functions to be called on phone system state changes e.g.
PluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle
This interface represents all events concerning the lifecycle of a plugin bundle.
PluginBundleLifecycleEventListener - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle
This interface is an extension point to take any action on plugin bundle lifecycle events.
pngIconResourcePath() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannel
The method may return the resource path to the optional PNG icon resource of the CustomChannel.
postIncomingMessage(Message, IncomingMessageInfo, Message, BacklogMessageInfo, Ticket) - Method in interface com.novomind.ecom.api.imail.core.PostIncomingMessageListener
The method is called after the message has been received and successfully been pushed to the central backlog.
PostIncomingMessageListener - Interface in com.novomind.ecom.api.imail.core
This interface is an extension point to take any action after a message has been received and successfully pushed to the central backlog.
postProcess() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState
This method puts the agent into post processing state.
postStart(PostStartPluginBundleLifecycleEvent) - Method in interface com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener
This method is called after a plugin bundle was started.
PostStartPluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle
This event is triggered after a plugin bundle was started.
preProcess(Message, IncomingMessageInfo) - Method in interface com.novomind.ecom.api.imail.core.TemplateMessageManipulator
This method is called before the template message enters the processing cycle.
PreProcessingResult - Enum in com.novomind.ecom.api.imail.core.result
 
PreSendAgentMessage - Interface in com.novomind.ecom.api.imail.model
Represents a message immediately before being sent to the outgoing queue by an agent.
PreSendAgentMessageInfo - Interface in com.novomind.ecom.api.imail.model
A PreSendAgentMessageInfo object provides information about a PreSendAgentMessage.
PreSendConfirmationMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a confirmation message associated with a ticket is about to be sent within the novomind iAGENT core process.
PreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when the associated ticket has been closed and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
PreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
PreSendExternalForwardMessageAndKeepTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
PreSendExternalMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket has been answered by an external recipient and is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
preSendMessage(AgentPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when the associated ticket of the message has been closed without answer, and an external message is about to be sent to an external recipient by an agent.
preSendMessage(AgentPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
preSendMessage(AgentPreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
preSendMessage(AgentPreSendExternalInquiryMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.
preSendMessage(AgentPreSendIntermediateMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called if an intermediate message is about to be sent by an agent.
preSendMessage(AgentPreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called if a message is about to be sent and the associated ticket is about to be closed by an agent.
preSendMessage(AutoPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when the associated ticket of the message has been closed automatically without answer and an external message is about to be sent to an external recipient.
preSendMessage(AutoPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an automatic external forward operation of the associated ticket.
preSendMessage(AutoPreSendIntermediateMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called if an automatically generated intermediate reply message is about to be sent due to the configuration of the ticket's category.
preSendMessage(AutoPreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called if an automatically generated message is about to be sent and the associated ticket is about to be closed e.g.
preSendMessage(PreSendConfirmationMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called if a confirmation message is about to be sent.
preSendMessage(PreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
The method is called when the ticket associated with the message has been closed without answer and a message is about to be sent to an external recipient within the novomind iAGENT core process.
preSendMessage(PreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
The method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
preSendMessage(PreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
The method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
preSendMessage(PreSendExternalMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called if a message has been answered by an external recipient, is about to be sent and the associated ticket is about to be closed.
preSendMessage(PreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
The method is called when a message is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
preSendMessage(PreSendMessageEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
The method is called before sending the message.
preSendMessage(PreSendMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
The method is called when a message associated with a Ticket is about to be sent within the novomind iAGENT core process.
preSendMessage(SupervisorPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when the associated ticket of the message has been closed without answer, and an external message is about to be sent to an external recipient by a supervisor.
preSendMessage(SupervisorPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
preSendMessage(SupervisorPreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener
This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
preSendMessage(Message, PreSendMessageInfo, OutgoingMessageInfo, AnswerType, Optional<Ticket>) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageManipulator
The method is called before sending the message.
PreSendMessage - Interface in com.novomind.ecom.api.imail.model
Represents a message immediately before being sent.
PreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket is about to be sent and the ticket will be closed within the novomind iAGENT core process.
PreSendMessageEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message is about to be sent.
PreSendMessageEventListener - Interface in com.novomind.ecom.api.imail.core
This interface is an extension point that is called before a message is send.
PreSendMessageInfo - Interface in com.novomind.ecom.api.imail.model
A PreSendMessageInfo object provides information about a PreSendMessage.
PreSendMessageManipulator - Interface in com.novomind.ecom.api.imail.core
This interface is an extension point to manipulate the message before being sent.
PreSendMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event
This event is triggered when a message associated with a ticket is about to be sent.
preStartChat(PreStartChatInfo) - Method in interface com.novomind.ecom.api.iagent.validator.PreStartChatValidator
The method is called synchronously before starting the chat.
PreStartChatInfo - Interface in com.novomind.ecom.api.iagent.validator
This interface provides information about a chat that is to be started.
PreStartChatValidator - Interface in com.novomind.ecom.api.iagent.validator
This interface is an extension point to validate a new chat before being started and routed to an agent.
preStop(PreStopPluginBundleLifecycleEvent) - Method in interface com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener
This method is called before a plugin bundle is about to be stopped.
PreStopPluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle
This event is triggered before a plugin bundle is about to be stopped.
primaryToAddress(InternetAddress) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets the primary to-address of the quick case.
Privilege - Interface in com.novomind.ecom.api.iagent.routing.privilege
This interface represents a privilege in the novomind iAGENT system
PrivilegeHandler - Interface in com.novomind.ecom.api.iagent.routing.privilege
This handler is used for registering, removing and reading Privilege for this Apps.
Process - Interface in com.novomind.ecom.api.imail.model
A process represents a collection of Tickets
PROCESS_AS_INCOMING - com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction
The type PROCESS_AS_INCOMING represents the action that will lead to a normal processing of this delivery failure message.
processId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
Sets the id of the process to be associated with the quick case.
ProcessProvider - Interface in com.novomind.ecom.api.imail.provider
Represents an object that "knows" or can provide a Process
protocol() - Method in annotation type com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin
 

Q

QUEUED - com.novomind.ecom.api.iagent.state.CallState
The call is queued and waiting for distribution by the routing engine.
QUEUED - com.novomind.ecom.api.iagent.state.RoutingWorkItemState
The RoutingWorkItem is queued and waiting for distribution.
QUEUED - com.novomind.ecom.api.iagent.state.TicketState
The ticket is queued and waiting to be assigned to an agent or to be processed automatically or manually by a supervisor.
QueuedCall - Interface in com.novomind.ecom.api.iagent.model
The interface represents a call that has been received and queued by the PBX.
queuedCallChanged(QueuedCallChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Notifies the novomind iAGENT routing about a change of the queued call without any change of the CallState.
QueuedCallChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallChangedEvent is triggered, when a QueuedCall has changed without any change of the CallState.
queuedCallDelivered(QueuedCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates an alerting queued call on an agent device.
QueuedCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallDeliveredEvent is triggered, when a QueuedCall is ringing (alerting) on an agent device.
queuedCallDeliveryFailed(QueuedCallDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a queued call could not be delivered to the designated connected agent device.
QueuedCallDeliveryFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallDeliveryFailedEvent is triggered, when the delivery of a QueuedCall to a ConnectedAgentDevice has failed.
QueuedCallDeliveryFailedEvent.FailCause - Enum in com.novomind.ecom.api.iagent.routing.event.call
Represents all types of fail causes for calls failing to connect to an agent device.
queuedCallDequeued(QueuedCallDequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a queued call must be dequeued from the backlog.
QueuedCallDequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallDequeuedEvent is triggered, when a previously enqueued QueuedCall has been dequeued from the central backlog.
queuedCallDisconnected(QueuedCallDisconnectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that an established queued call has not finished yet but the call has been disconnected from the agent device and now remains in received state without being routed automatically.
QueuedCallDisconnectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallDisconnectedEvent is triggered, when a previously connected QueuedCall has been disconnected from a ConnectedAgentDevice without being finished.
queuedCallEnqueued(QueuedCallEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a queued call has been enqueued.
QueuedCallEnqueuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
An QueuedCallEnqueuedEvent is triggered, when a previously received QueuedCall has been enqueued in the central backlog to be routed to an agent.
queuedCallEstablished(QueuedCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a queued call on an agent device has been accepted by the agent and the connection has been established.
QueuedCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallEstablishedEvent is triggered, when a QueuedCall has been established on an agent device.
queuedCallFinished(QueuedCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a queued call has finished.
QueuedCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallFinishedEvent indicates that a QueuedCall has been disconnected and finished.
QueuedCallProvider - Interface in com.novomind.ecom.api.iagent.provider
Represents an object, that provides a QueuedCall.
queuedCallReceived(QueuedCallReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a new queued call has been received recently.
QueuedCallReceivedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallReceivedEvent is triggered, when a QueuedCall has been been received, before being routed or processed e.g.
queuedCallRedirected(QueuedCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a queued call has been redirected to an external target.
QueuedCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallRedirectedEvent is triggered, when a QueuedCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
queuedCallRedirectFailed(QueuedCallRedirectFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a queued call could not be redirected to the external target.
QueuedCallRedirectFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallRedirectFailedEvent is triggered, when the redirect of a QueuedCall to an external target has failed.
QueuedCallRedirectFailedEvent.FailCause - Enum in com.novomind.ecom.api.iagent.routing.event.call
Represents all types of fail causes for calls failing to redirect to an external target.
QueuedCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallStateChangedEvent is a state change event related to a QueuedCall
queuedCallTransferred(QueuedCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
Indicates that a queued call on an agent device has been transferred by the agent to another agent device.
QueuedCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call
A QueuedCallTransferredEvent is triggered, when a QueuedCall has been transferred from one agent device to another.
QuickCaseMessage - Interface in com.novomind.ecom.api.imail.model
Represents a quick case message.
QuickCaseMessageInfo - Interface in com.novomind.ecom.api.imail.model
A QuickCaseMessageInfo object provides information about a QuickCaseMessage.

R

REACTIVATE_TICKET - com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction
The type REACTIVATE_TICKET represents the action that will create a history entry in the sent ticket causing this delivery failure message.
reason - Variable in exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
 
RecategorizationListManipulator - Interface in com.novomind.ecom.api.iagent.frontend.categories
An RecategorizationListManipulator is used to manipulate the list of categories that can be selected as target for a recategorization of issues by an agent or a supervisor.
RecategorizationOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
The RecategorizationOperationBuilder provides specific builders to build a recategorization operation on a ticket.
RecategorizationOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
 
RecategorizationOperationBuilder.WithTicket.WithCategory - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
 
RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
 
RecategorizationOperationBuilder.WithTicket.WithCategory.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
 
recategorize() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder
This method returns a RecategorizationOperationBuilder.
RECEIVED - com.novomind.ecom.api.iagent.state.CallState
The call has been received.
RED - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType
highlight the mail info tab with bright red background color
REDIRECTED - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause
The call has been finished and redirected to another device.
REDIRECTED - com.novomind.ecom.api.iagent.state.CallState
The call has been redirected to an external target which is not a connected agent device.
redirectQueuedCall(RedirectQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
A call may be redirected e.g.
RedirectQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request
Provides all required information to redirect a QueuedCall to an external target.
release() - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector
The method will be called when the PhoneSystemConnector is disposed e.g.
release() - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
The method will be called when the ExternalRoutingConnector is disposed e.g.
release() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector
The method is called before an instance of the MessageConnector is being released or replaced by another e.g.
remove() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator
After a message, that had been previously retrieved by calling the next() method, has been successfully processed, the remove() method may be called to delete the message permanently from the source.
remove(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue
With this method the specified routing tags will be removed from the issue.
remove(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags
With this method the specified routing tags will be removed from the issue.
remove(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Removes the entry for the key
remove(String) - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingBindings
Removes the mapping for a key if it is present
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
 
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier
Remove the assignment of the group to the passed categories.
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
 
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Remove the assignment of the textmodule first level group to the passed categories.
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier
Remove the assignment of the transaction code to the passed categories.
removeAssignedSystemGroups(SystemGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Remove the assignment of the category to the passed system groups.
removeAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier
Remove the assignment of the ExternalRouting to the passed tenants.
removeAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier
Remove the assignment of the PhoneSystem to the passed tenants.
removeAssignedTextModuleFirstLevelGroups(TextModuleFirstLevelGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Remove the assignment of the category to the passed text module first level groups.
removeAssignedTransactionCodes(TransactionCode...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Remove the assignment of the category to the passed transaction codes.
removeAssignedUsers(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
Remove the assignment of the group to the passed users.
removePrivilege(Privilege) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler
Removes the Privilege from the novomind iAGENT system
removeUserAssignments(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
Remove the assignment of the group to the passed users.
requeue() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder
This method returns a RequeueOperationBuilder.
RequeueOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
The RequeueOperationBuilder provides specific builders to build a re-queue operation on a ticket.
RequeueOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
 
RequeueOperationBuilder.WithTicket.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
 
RequeueOperationBuilder.WithTicket.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
 
rerouteQueuedCall(RerouteQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
A call may be rerouted e.g.
RerouteQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request
Provides all required information to reroute a QueuedCall.
resubmit() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder
This method returns a ResubmitOperationBuilder.
ResubmitOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit
The ResubmitOperationBuilder provides specific builders to build a resubmit operation on a ticket.
ResubmitOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit
 
ResubmitOperationBuilder.WithTicket.WithDueDate - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit
 
ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit
 
RESUBMITTED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been resubmitted by an agent and will be assigned again automatically to the agent at a specified time.
Result - Interface in com.novomind.ecom.api.iagent.result
 
resume() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState
This method resumes the agent from pause state.
resume() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState
This method resumes the agent from the post processing state.
RoutingOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation
The RoutingOperationBuilder provides specific builders for all operations available within the novomind iAGENT routing process.
RoutingPlugin - Annotation Type in com.novomind.ecom.api.imail.routing
Runtime annotation used to mark plugins for the novomind iAGENT routing process.
RoutingTag - Interface in com.novomind.ecom.api.iagent.model
A RoutingTag is an Object that can be added to an Issue.
RoutingTagModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
Defines an API to create an instance of type RoutingTag
RoutingTagOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
The RoutingTagOperationBuilder provides specific builders to build a routing tag operation on an issue.
RoutingTagOperationBuilder.WithIssue - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
 
RoutingTagOperationBuilder.WithIssue.WithRoutingTags - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
 
RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
 
RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
 
RoutingWorkItem - Class in com.novomind.ecom.api.iagent.model
A RoutingWorkItem is an object owned by an external routing representing an Issue in the novomind iAGENT backlog that is expected to be routed to an agent an waiting for a routing decision of the external routing.
RoutingWorkItem(String) - Constructor for class com.novomind.ecom.api.iagent.model.RoutingWorkItem
Constructs a RoutingWorkItem with an item id.
RoutingWorkItemDecisionEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting
The RoutingWorkItemDecisionEventListener is an interface that implements the callback event functions for routing decisions triggered by the external routing engine and handled by the novomind iAGENT system.
routingWorkItemDecisionFailed(RoutingWorkItemDecisionFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener
Notifies the novomind iAGENT system of the failure of a previously started routing request.
RoutingWorkItemDecisionFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting
A RoutingWorkItemDecisionFailedEvent indicates that a routing decision by the external routing for a RoutingWorkItem has failed.
routingWorkItemDecisionSuccessful(RoutingWorkItemDecisionSuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener
Notifies the novomind iAGENT system of a successful routing decision by the external routing for a previously started routing request.
RoutingWorkItemDecisionSuccessfulEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting
A RoutingWorkItemDecisionSuccessfulEvent indicates that a routing decision by the external routing for a RoutingWorkItem has been successful.
routingWorkItemDeliveryFailed(RoutingWorkItemDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
Notifies the connector that the routing decision of the connector could not be fulfilled and the RoutingWorkItem could not be delivered to the desired agent e.g.
RoutingWorkItemDeliveryFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting
A RoutingWorkItemDeliveryFailedEvent provides all information about a RoutingWorkItem that could not be delivered to the desired agent and therefore the routing decision made by the external routing previously could not be fulfilled.
routingWorkItemDeliverySuccessful(RoutingWorkItemDeliverySuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
Notifies the connector that the routing decision of the connector has been fulfilled successfully and the RoutingWorkItem has been delivered to the desired agent by novomind iAGENT system.
RoutingWorkItemDeliverySuccessfulEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting
A RoutingWorkItemDeliverySuccessfulEvent provides all information about a RoutingWorkItem that has been delivered successfully to the desired agent and therefore the routing decision made by the external routing previously could be fulfilled.
RoutingWorkItemEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting
A RoutingWorkItemEvent is an event related to a RoutingWorkItem.
RoutingWorkItemNotFoundException - Exception in com.novomind.ecom.api.iagent.exception
Signals that a specified RoutingWorkItem does not exist or could not be found.
RoutingWorkItemNotFoundException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
 
RoutingWorkItemNotFoundException(String, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
 
RoutingWorkItemOperationException - Exception in com.novomind.ecom.api.iagent.exception
Signals that an exception has occurred during an operation on a RoutingWorkItem.
RoutingWorkItemOperationException(String, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
 
RoutingWorkItemOperationException(String, String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
 
RoutingWorkItemProvider - Interface in com.novomind.ecom.api.iagent.provider
The interface RoutingWorkItemProvider provides a RoutingWorkItem.
RoutingWorkItemState - Enum in com.novomind.ecom.api.iagent.state
Represents all types of states of a RoutingWorkItem within the remote routing system.

S

SearchResultCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo
This interface is used to provide view context specific information for calls, that have been accessed by a call search.
SearchResultChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo
This interface is used to provide view context specific information for displaying a chat that has been retrieved by a search request.
SearchResultMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo
This interface is used to provide view context specific information for displaying a ticket, that has been retrieved by a search request.
SELECTED - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType
the mail info tab will be toggled automatically on ticket selection
SELECTED_FULLSCREEN - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType
the mail info tab will be toggled automatically and switched to fullscreen mode on ticket selection
SEND_FAILED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been answered but the answered message could not be sent.
sendMessage(Message, PreSendMessageInfo, OutgoingMessageInfo, AnswerType, Optional<Ticket>) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector
The method is called to send the message back to it's source or any other destination that can be addressed by this MessageConnector.
SENT_AND_CLOSED - com.novomind.ecom.api.iagent.state.TicketState
The ticket has been answered and the answered message has been sent.
SentMessage - Interface in com.novomind.ecom.api.imail.model
Represents a MailMessage that has been sent successfully
SentMessageInfo - Interface in com.novomind.ecom.api.imail.model
A SentMessageInfo object provides information about a SentMessage.
SentMessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message
This interface is used to provide view context specific information for sent messages
set(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue
With this method the specified routing tags will be assigned to the issue.
setAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Change the address of the associated Account.
setAllowedForNewProcesses(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the allowed for new processes state.
setAllowedForPhoneTickets(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the allowed for phone tickets state.
setAllowedRecategorizationDestination(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the allowed recategorization destination state.
setAllowedRecategorizationSource(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the allowed recategorization source state.
setAlternativeOutgoingAccount(Optional<Account>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Change the optional alternative outgoing account of the associated Account.
setAnswerAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the answer allowed state.
setAssignedAgentGroup(AgentGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the assigned AgentGroup.
setAttribute(String, String) - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
The method stores key-value pairs that will be available and accessible to other plugins.
setAutoRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Change the CategoryMode for the automatic routing of this user.
setAutoRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the automatic routing state.
setAvailable(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability
The method changes the general agent availability state and is not module specific.
setAvailableForCall(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability
The method changes the agent availability state for this agent for calls.
setAvailableForChat(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability
The method changes the agent availability state for this agent for chats.
setAvailableForMail(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability
The method changes the agent availability state for this agent for mails.
setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
 
setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
 
setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
 
setBoolean(String, Boolean) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Sets the KeyValue pair for this IntermediateStorage.
setBoolean(String, Boolean) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage
Sets the KeyValue pair for this Storage.
setBorderColor(Color) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
setBundlingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the bundling state.
setChannel(Channel) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Change the channel of the associated Account.
setChatCategory(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the chat category state.
setChildTextModuleFirstLevelGroups(List<TextModuleFirstLevelGroup>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier
Change the direct child textmodule first level groups list of the associated TextModuleRoot.
setChildTextModuleNodes(List<TextModuleNode>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Change the direct child textmodule nodes list of the associated TextModuleFirstLevelGroup.
setChildTextModules(List<TextModule>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier
Change the direct child textmodules list of the associated TextModuleGroup.
setClassification(TextModuleFirstLevelGroup.Classification) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
Change the classification of the associated TextModuleFirstLevelGroup.
setClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the clearance required state.
setClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Change the clearance required value.
setCloseAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the close allowed state.
setContactIdentifier(ContactIdentifier) - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage
This method allows to set the ContactIdentifier used as secondary search criteria while searching an existing contact for the Ticket that may be created due to the message.
setContent(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
Change the content of the associated TextModule.
setCtiRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the cti routing state.
setDate(String, Date) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Sets the KeyValue pair for this IntermediateStorage.
setDate(String, Date) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage
Sets the KeyValue pair for this Storage.
setDeliveryFailureAction(DeliveryFailureMessageReceivedResult.DeliveryFailureAction) - Method in class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult
Sets the DeliveryFailureAction to this DeliveryFailureMessageReceivedResult.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
 
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the description of the associated Category.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier
Change the description of the associated Group.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier
Change the description of the associated Location.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
 
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier
Change the description of the associated Tenant.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
Change the description of the associated TextModule.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier
Change the description of the associated TransactionCode.
setDisplayName(String) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
Set the displayName for the custom message filter menu item
setDisplayName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the display name of the associated Category.
setDouble(String, Double) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Sets the KeyValue pair for this IntermediateStorage.
setDouble(String, Double) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage
Sets the KeyValue pair for this Storage.
setEmailAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier
Change the email address of the associated User.
setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier
Change the enabled state of the associated Account.
setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier
Change the enabled state of the associated ExternalRouting.
setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier
Change the enabled state of the associated PhoneSystem.
setEncryptedString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
Sets the KeyValue pair for this IntermediateStorage.
setEncryptedString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage
Sets the KeyValue pair for this Storage.
setEscalationCategory(Category) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the escalation category.
setEscalationTimeoutMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier
Change the escalation timeout.
setFilter(Predicate<T>) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
The method allows to filter the messages displayed in the view that is linked to this MessageFilterMenuItem by setting a filter predicate.
setFilter(Predicate<T>) - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem
The method allows to filter the messages displayed in the view that is linked to this MessageFilterMenuItem by setting a filter predicate.
setHeight(int) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
setHeightPercent(int) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
 
setId(String) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent
 
setIgnoreVisibility(boolean) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
The method allows to disable or enabled the user's category visibility restrictions for the view linked to this MessageFilterMenuItem.
setIgnoreVisibility(boolean) - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem
The method allows to disable or enabled the user's category visibility restrictions for the view linked to this MessageFilterMenuItem.
setJavaScript(String) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript