A B C D E F G H I J L M N O P Q R S T U V W
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A

AbstractAnalyzerDecision<T> - Class in com.novomind.ecom.api.imail.core.result.decision

AbstractMessageFilterMenuItem<T extends MessageInfo> - Class in com.novomind.ecom.api.imail.common.frontend.menu

This class is used to display custom menu entries in the backlog menu of the novomind iAGENT Supervisor or Desk frontend.

AbstractMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

Constructs a MessageFilterMenuItem with the given name.

AbstractTab - Class in com.novomind.ecom.api.iagent.frontend.tab

Instances of this class are used to build a custom tab with a name, displayName and an url.

AbstractTab(String, String, String) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab

Initializes a newly created tab.

account(Account) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the account of the quick case.

Account - Interface in com.novomind.ecom.api.iagent.model

Represents an Account object

Account.AccountType - Enum in com.novomind.ecom.api.iagent.model

This enumeration describes the type of an account.

AccountConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab

Represents a customized AccountConnectorTab

AccountConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab

The path of the customized .xhtml must be inside 'META-INF/views'.

AccountConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab

A AccountConnectorTabProvider is used to provide a custom AccountConnectorTab.

AccountConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context

A AccountConnectorTabViewContext provide an AccountModifier which is used to change the subjacent Account}.

AccountModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type Account

AccountProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that has an account

activateNotification() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Set the last save date with notify agents activated to the time of persisting the associated TextModule.

ActiveCall - Interface in com.novomind.ecom.api.iagent.model

The interface represents an active call existing within the PBX.

ActiveCallEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

The ActiveCallEvent is the basic interface for active call related events.

ActiveCallProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that provides an ActiveCall.

add(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue

With this method the specified routing tags will be added to the issue.

add(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags

With this method the specified routing tags will be added to the issue.

addAssignedAddresses(InternetAddress...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Add email addresses to the associated Contact.

addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier

addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Assign the passed categories to the chatbot.

addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Assign the group to the passed categories.

addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Assign the textmodule first level group to the passed categories.

addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Assign the transaction code to the passed categories.

addAssignedPhoneNumbers(String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Add phone numbers to the associated Contact.

addAssignedPrivileges(GroupPrivilege...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Assign the passed privileges to the group.

addAssignedSystemGroups(SystemGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Assign the category to the passed system groups.

addAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Assign the ExternalRouting to the passed tenants.

addAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Assign the PhoneSystem to the passed tenants.

addAssignedTextModuleFirstLevelGroups(TextModuleFirstLevelGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Assign the category to the passed text module first level groups.

addAssignedTransactionCodes(TransactionCode...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Assign the category to the passed transaction codes.

addAssignedUsers(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Assign the group to the passed users.

addAttachment(AttachmentDataSource) - Method in interface com.novomind.ecom.api.imail.agent.frontend.AgentEditorController

The function can be used to upload an attachment to the iAGENT server and add the attachment to the currently selected ticket within the agent folder.

addAttribute(String, String) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier

Adds a new attribute to the contact identifier.

addAttributes(String, String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Add attributes which can be used for identification to the associated Contact (see ContactIdentifier for further information).

addCategoryDecision(CategoryAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

Adds a CategoryAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal CategoryAnalyzerDecision.

addConfirmationTemplateDecision(TemplateAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

Adds a TemplateAnalyzerDecision for confirmation templates to this IncomingMessageAnalyzerResult even if the Set already contains an equal TemplateAnalyzerDecision.

addEmailAddress(InternetAddress) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier

Adds a new email address to the contact identifier.

addFrontendMessage(FrontendMessage) - Method in interface com.novomind.ecom.api.iagent.frontend.operation.FrontendController

This method can be used to add a message to the frontend of the novomind iAGENT app.

additionalToAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets additional to-addresses of the new ticket.

additionalToAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets additional to-addresses of the quick case.

addLanguageDecision(LanguageAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

Adds a LanguageAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal LanguageAnalyzerDecision.

addLanguageSkills(Locale...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Add the passed language skills to the user.

addLocationDecision(LocationAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

Adds a LocationAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal LocationAnalyzerDecision.

addNote(String, User) - Method in interface com.novomind.ecom.api.iagent.model.ModifiableIssueNotes

The method creates and adds a note to an Issue If the text is invalid or too long to be stored persistently, a ValidationException will be thrown by the method.

addPhoneNumber(String) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier

Adds a new phone number to the contact identifier.

addRoutingTags(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Add the passed routing tags to the user.

addSubMenuItem(MessageFilterMenuItem<T>) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

Adds a new MessageFilterMenuItem to this item.

addSubMenuItem(SubMenuItem) - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

Adds a new sub menu item to the menu item.

addSuggestionTemplateDecision(TemplateAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

Adds a TemplateAnalyzerDecision for suggestion templates to this IncomingMessageAnalyzerResult even if the Set already contains an equal TemplateAnalyzerDecision.

addToggleEvent(AgentSidebarContent.ToggleEvent) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

agent - Variable in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException

agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException

agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException

agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException

agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException

agent - Variable in exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException

agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat

agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket

agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode

agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate

agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate

AGENT - com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin

means that the chat step was triggered by the agent

AgentActionHandler - Interface in com.novomind.ecom.api.iagent.action

This handler provides information about the agent's state and functions to perform specific actions for the agent.

AgentAvailability - Interface in com.novomind.ecom.api.iagent.common

Represents the agent availability states for specific module.

agentAvailabilityChanged(AgentAvailabilityChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentAvailabilityEventListener

Indicates that the availability state of an agent has changed

AgentAvailabilityChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event

An AgentAvailabilityChangedEvent is an event triggered due to an agent availability change.

AgentAvailabilityEventListener - Interface in com.novomind.ecom.api.iagent.common.event

The AgentAvailabilityEventListener is an interface that implements the callback event functions triggered due to agent availability changes.

AgentBacklogMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for mails within the agent application displaying inquiries and forwarded or resubmitted tickets for this agent.

AgentBacklogMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.agent.frontend.menu

This class is used to display a custom backlog message menu in the novomind iAGENT Desk frontend.

AgentBacklogMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.menu.AgentBacklogMessageFilterMenuItem

Constructs an AgentBacklogMessageFilterMenuItem with the given name.

AgentCallAction - Interface in com.novomind.ecom.api.iagent.action.call

This interface represents all agent actions concerning a call.

AgentCallActionValidationException - Exception in com.novomind.ecom.api.iagent.exception

AgentCallActionValidationException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException

Constructs a AgentCallActionValidationException with the specified detail message.

AgentCallActionValidationException(String, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException

Constructs an AgentCallActionValidationException with the specified detail message and an url to be opened within a dialog window instead of a simple error message.

AgentCallActionValidationException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException

Constructs a AgentCallActionValidationException with the specified detail message and cause.

AgentCallActionValidationException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException

Constructs a AgentCallActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

AgentCallActionValidator - Interface in com.novomind.ecom.api.iagent.action.call

This is an extension point for validation of actions on calls performed by agents.

AgentCallCloseAction - Interface in com.novomind.ecom.api.iagent.action.call

This action represents all call close actions by an agent.

AgentCallCloseActionViewContext - Interface in com.novomind.ecom.api.iagent.frontend.dialog

This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on call close action validation faults.

AgentCallInfo - Interface in com.novomind.ecom.api.iagent.state

The AgentCallInfo provides information about a delivered or established ActiveCall that is currently attached to the agent's phone device.

AgentCallQuickCase - Interface in com.novomind.ecom.api.iagent.model

This interface provides information of a call quick case of an agent.

AgentCallQuickCaseStartOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase

Represents an operation to start a call quick case for an agent.

AgentCallQuickCaseStartOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase

This interface represents the result of a successful AgentCallQuickCaseStartOperation

AgentCategoryVisibility - Enum in com.novomind.ecom.api.iagent.visibility.category.visibilities

This class contains all possible visibilities for the categories in the role agent

AgentCategoryVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.category

This class represents an agent visibility context for a category

AgentChatAction - Interface in com.novomind.ecom.api.iagent.action.chat

This interface represents all agent actions concerning a chat The interface provides the chat and the user performing the action.

AgentChatActionValidationException - Exception in com.novomind.ecom.api.iagent.exception

Signals that a Validation Exception for an AgentChatAction has occurred.

AgentChatActionValidationException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException

Constructs a AgentChatActionValidationException with the specified detail message.

AgentChatActionValidationException(String, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException

Constructs an AgentChatActionValidationException with the specified detail message and an url to be opened within a dialog window instead of a simple error message.

AgentChatActionValidationException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException

Constructs a AgentChatActionValidationException with the specified detail message and cause.

AgentChatActionValidationException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException

Constructs a AgentChatActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

AgentChatActionValidator - Interface in com.novomind.ecom.api.iagent.action.chat

This is an extension point for validation of actions on chats performed by agents.

AgentChatCloseAction - Interface in com.novomind.ecom.api.iagent.action.chat

This action is performed when an agent is closing a chat within the novomind iAGENT chat process.

AgentChatCloseActionViewContext - Interface in com.novomind.ecom.api.iagent.action.chat

This interface is used to provide view context specific information within the novomind iAGENT Chat Agent application for dialogs opened on chat close action validation faults.

AgentChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been closed by an agent.

AgentChatCloseOperation - Interface in com.novomind.ecom.api.iagent.routing.operation.close

Represents an operation to close a chat as an agent.

AgentChatCloseOperationFailedException - Exception in com.novomind.ecom.api.iagent.routing.operation.close

An AgentChatCloseOperationFailedException is thrown by an AgentChatCloseOperation if the operation execution has failed.

AgentChatCloseOperationFailedException(String, Chat, User) - Constructor for exception com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException

AgentChatCloseOperationFailedException(String, Throwable, Chat, User) - Constructor for exception com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException

AgentChatCloseOperationResult - Interface in com.novomind.ecom.api.iagent.routing.operation.close

This interface represents the result of a successful AgentChatCloseOperation

AgentChatInfo - Interface in com.novomind.ecom.api.iagent.state

This interface provides information about the agent chat pool.

AgentChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo

This interface is used to provide view context specific information for chats within the personal agent's folder.

AgentChatJoinedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered asynchronously after a chat has been joined by an agent.

AgentChatQuitEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been quit by an agent.

AgentChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been recategorized by an agent.

AgentChatRequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been queued again after being assigned to an agent.

AgentChatResubmittedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been resubmitted by an agent.

AgentChatRoutedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been routed to an agent.

AgentChatSession - Interface in com.novomind.ecom.api.iagent.model

AgentChatSession represents the chat session of an agent.

AgentChatUploadAttachmentAction - Interface in com.novomind.ecom.api.iagent.action.chat

This action is performed when an agent is uploading an attachment to a chat within the novomind iAGENT chat process.

AgentDevice - Interface in com.novomind.ecom.api.iagent.model

An AgentDevice is a hard phone or soft phone or any other device providing capabilities to accept calls.

AgentDeviceControlConnector - Interface in com.novomind.ecom.api.iagent.connector.call

The AgentDeviceControlConnector is an interface to provide additional functionality to control a remote agent device within the novomind iAGENT routing process.

AgentDeviceEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An AgentDeviceEvent is an event related to a ConnectedAgentDevice

AgentDeviceEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call

The AgentDeviceEventListener is an interface that implements the callback event functions triggered due to agent device events.

AgentDeviceLoginException - Exception in com.novomind.ecom.api.iagent.exception

Signals that an exception has occurred during agent device login procedure.

AgentDeviceLoginException(String, int, ConnectedAgentDevice) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

AgentDeviceLoginException(String, int, User, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

AgentDeviceLoginException(String, int, User, String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, ConnectedAgentDevice) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, User, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, User, String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

AgentDeviceLoginException.Reason - Enum in com.novomind.ecom.api.iagent.exception

The reasons for agent device login faults

AgentDeviceLoginRequest - Interface in com.novomind.ecom.api.iagent.request

An AgentDeviceLoginRequest provides all credentials for an agent to log in on a device.

AgentDeviceLoginResult - Class in com.novomind.ecom.api.iagent.result

An AgentDeviceLoginResult provides all information about the successful agent login on an agent device.

AgentDeviceLoginResult(AgentDevice) - Constructor for class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult

AgentDeviceOperationException - Exception in com.novomind.ecom.api.iagent.exception

Signals that an exception has occurred during agent device operation.

AgentDeviceOperationException(String, int, ConnectedAgentDevice) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException

AgentDeviceOperationException(String, int, User, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException

AgentDeviceOperationException(String, int, User, String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException

AgentDeviceState - Interface in com.novomind.ecom.api.iagent.common

This interface provides information about the agent device state.

agentDeviceStateChanged(AgentDeviceStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentDeviceStateEventListener

Indicates that the state of an AgentDevice has changed

AgentDeviceStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event

An AgentDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice The event is triggered by the novomind iAGENT routing process.

AgentDeviceStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event

The AgentDeviceStateEventListener is an interface that implements the callback event functions triggered due to agent device state changes.

AgentDraftMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for draft mails within the Agent application only

AgentDraftMessage - Interface in com.novomind.ecom.api.imail.model

Represents a MailMessage in the personal drafts folder of an agent.

AgentDraftMessageInfo - Interface in com.novomind.ecom.api.imail.model

A AgentDraftMessageInfo object provides information about an AgentDraftMessage.

AgentEditorController - Interface in com.novomind.ecom.api.imail.agent.frontend

This interface is used to provide specific functions to be called on the currently active agent's editor for the selected message.

AgentEditorControllerProvider - Interface in com.novomind.ecom.api.imail.provider

Represents an object that "knows" or can provide a AgentEditorController

AgentEditorMailInfoViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.mailinfo

This interface is used to provide view context specific information within the iAGENT agent application only, for mails within the personal agent's folder.

AgentExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process and the ticket has been closed.

AgentExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.

AgentExternalForwardMessageSentAndTicketKeptEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.

AgentExternalInquiryMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an inquiry operation triggered by an agent within the novomind iAGENT core process.

AgentFolderInfo - Interface in com.novomind.ecom.api.iagent.state

This interface provides information about the agent folder.

AgentGroup - Interface in com.novomind.ecom.api.iagent.model

Represents an AgentGroup object

AgentGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

AgentHomeTab - Class in com.novomind.ecom.api.imail.agent.frontend.home

Instances of this class are used as return values of AgentHomeTabProvider to display custom tabs in the home section of the novomind iAGENT Desk UI.

AgentHomeTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab

Initializes a newly created AgentHomeTab

AgentHomeTabBehavior - Class in com.novomind.ecom.api.imail.agent.frontend.home

The interface defines several behaviors of an AgentHomeTab

AgentHomeTabBehavior(AgentHomeTabBehavior.SelectionType) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior

AgentHomeTabBehavior.SelectionType - Enum in com.novomind.ecom.api.imail.agent.frontend.home

AgentHomeTabProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.home

An AgentHomeTabProvider is used to provide a custom AgentHomeTab in the home section of the novomind iAGENT Desk UI.

AgentHomeViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.home

This interface provides information and functionality for view context sensitive data and operations to render an AgentHomeTab.

AgentIncomingCallInfo - Interface in com.novomind.ecom.api.iagent.state

The AgentIncomingCallInfo provides information about a delivered or established IncomingCall that is currently attached to the agent's phone device.

AgentInfo - Interface in com.novomind.ecom.api.iagent.state

An AgentInfo is the interface to get non persistent informations of agent user entities.

AgentInfoHandler - Interface in com.novomind.ecom.api.iagent.state

Handler to access non persistent agent information.

AgentIntermediateMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an intermediate message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.

AgentInternalForwardedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been routed to an agent due to an internal forward operation by another agent.

AgentLoginState - Interface in com.novomind.ecom.api.iagent.common

This interface provides information about the agent login state at the novomind iAGENT Desk.

agentLoginStateChanged(AgentLoginStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentLoginStateEventListener

Indicates that the login state of an agent has changed.

AgentLoginStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event

An AgentLoginStateChangedEvent is an event triggered due to an agent login state change.

AgentLoginStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event

The AgentLoginStateEventListener is an interface that implements the callback event functions triggered due to agent login state changes.

AgentMailEditorAppearance - Class in com.novomind.ecom.api.imail.agent.frontend.editor

This class is used to customize the appearance of the agent's mail editor within the novomind iAGENT Desk application.

AgentMailEditorAppearanceProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.editor

A AgentMailEditorAppearanceProvider is used to customize the appearance of the agent's editor.

AgentMailEditorTextModuleListManipulator - Interface in com.novomind.ecom.api.imail.agent.frontend.editor

An AgentMailEditorTextModuleListManipulator is used to manipulate the list of text module first level group items offered to an agent within the novomind iAGENT Desk editor.

AgentMailEditorTextModuleManipulationInput - Interface in com.novomind.ecom.api.imail.agent.frontend.editor

An AgentMailEditorTextModuleManipulationInput provides all information to manipulate the List of text module first level group items offered to an agent in the novomind iAGENT Desk mail editor.

AgentMailEditorViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.editor

This interface is used to provide view context specific information within the novomind iAGENT Desk application, for mails selected within the personal agent's folder and displayed within the agent's editor.

AgentMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for mails within the personal agent's folder.

AgentMessage - Interface in com.novomind.ecom.api.imail.model

Represents a MailMessage in the personal folder of an agent.

AgentMessageDeselectedEvent - Interface in com.novomind.ecom.api.imail.agent.frontend.event

This event is triggered when a message in the agent's personal inbox folder of the novomind iAGENT Desk has been deselected by an agent.

AgentMessageFilterMenuItemProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.menu

An AgentMessageFilterMenuItemProvider is used to build a custom menu to display a view of filtered messages in the novomind iAGENT Desk frontend.

AgentMessageFilterMenuViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.menu

This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the novomind iAGENT Desk.

AgentMessageInfo - Interface in com.novomind.ecom.api.imail.model

An AgentMessageInfo object provides information about an AgentMessage.

agentMessageInfos() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo

Returns a sequential Stream over the agent folder containing AgentMessageInfo elements as its source.

AgentMessageSelectedEvent - Interface in com.novomind.ecom.api.imail.agent.frontend.event

This event is triggered when a message has been selected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.

agentMessageSelectionChanged(AgentMessageDeselectedEvent) - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionEventListener

This more specific method is called when a message has been deselected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk or a previously selected message is no longer selected by an agent.

agentMessageSelectionChanged(AgentMessageSelectedEvent) - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionEventListener

This more specific method is called when a message has been selected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.

agentMessageSelectionChanged(AgentMessageSelectionChangedEvent) - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionEventListener

This method is called when the selection of a message in the agent's personal inbox folder of the novomind iAGENT Desk has changed.

AgentMessageSelectionChangedEvent - Interface in com.novomind.ecom.api.imail.agent.frontend.event

This event is triggered when a message has been selected or deselected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.

AgentMessageSelectionEventListener - Interface in com.novomind.ecom.api.imail.agent.frontend.event

The AgentMessageSelectionEventListener is an interface that implements the event functions to be called on message selection changes triggered by the agent in the novomind iAGENT Desk process and processed in the novomind iAGENT routing process.

AgentMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.

AgentOutgoingCallInfo - Interface in com.novomind.ecom.api.iagent.state

The AgentOutgoingCallInfo provides information about a delivered or established OutgoingCall that is currently attached to the agent's phone device.

AgentOutgoingChatStepSentEvent - Interface in com.novomind.ecom.api.iagent.chat.listener

This event is triggered asynchronously when an outgoing message chatstep has been sent by an agent.

AgentOutgoingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for sent mails within the Agent application only

AgentOutgoingMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.agent.frontend.menu

This class is used to display a custom outgoing message menu in the novomind iAGENT Desk frontend.

AgentOutgoingMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.menu.AgentOutgoingMessageFilterMenuItem

Constructs an AgentOutgoingMessageFilterMenuItem with the given name.

AgentPauseState - Interface in com.novomind.ecom.api.iagent.common

This interface provides information about the agent pause state and also provides the optional PauseReason when an agent is paused.

agentPauseStateChanged(AgentPauseStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPauseStateEventListener

Indicates that the pause state of an agent has changed

AgentPauseStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event

An AgentPauseStateChangedEvent is an event triggered due to a agent pause state change.

AgentPauseStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event

The AgentPauseStateEventListener is an interface that implements the callback event functions triggered due to agent pause state changes.

AgentPhoneSystemInfo - Interface in com.novomind.ecom.api.iagent.state

The AgentPhoneSystemInfo provides the PhoneSystem that has been used to connect the phone device of an agent during the agent's login procedure.

AgentPhoneTicketCreatedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a phone ticket has been created.

AgentPhoneTicketMailEditorAppearance - Class in com.novomind.ecom.api.imail.agent.frontend.editor

This class is used to customize the appearance of the agent's mail editor for a PhoneTicket within the novomind iAGENT Desk application.

AgentPhoneTicketMailEditorViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.editor

This interface is used to provide view context specific information within the novomind iAGENT Desk application, for the agent's editor displayed for a PhoneTicket.

AgentPhoneTicketMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for mails within the agent application displaying a phone ticket for this agent.

AgentPostProcessingState - Interface in com.novomind.ecom.api.iagent.common

This interface provides information about the agent post processing state and also provides the optional Call object regarding to this post processing time.

agentPostProcessingStateChanged(AgentPostProcessingStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateEventListener

Indicates that the post processing state of an agent has changed

AgentPostProcessingStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event

An AgentPostProcessingStateChangedEvent is an event triggered due to a agent post processing state change.

AgentPostProcessingStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event

The AgentPostProcessingStateEventListener is an interface that implements the callback event functions triggered due to agent post processing state changes.

AgentPreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when the associated ticket has been closed by an agent and an external message is about to be sent to an external recipient within the novomind iAGENT core process.

AgentPreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.

AgentPreSendExternalForwardMessageAndKeepTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.

AgentPreSendExternalInquiryMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.

AgentPreSendIntermediateMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an intermediate message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.

AgentPreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.

AgentQueuedCallInfo - Interface in com.novomind.ecom.api.iagent.state

The AgentQueuedCallInfo provides information about a delivered or established QueuedCall that is currently attached to the agent's phone device.

AgentQuickCase - Interface in com.novomind.ecom.api.iagent.model

This interface provides information of a quick case of an agent.

AgentQuickCaseCancelOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase

Represents an operation to cancel a quick case for an agent.

AgentQuickCaseCancelOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase

This interface represents the result of a successful AgentQuickCaseCancelOperation

AgentQuickCaseMailEditorAppearance - Class in com.novomind.ecom.api.imail.agent.frontend.editor

This class is used to customize the appearance of the agent's mail editor for a QuickCase within the novomind iAGENT Desk application.

AgentQuickCaseMailEditorViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.editor

This interface is used to provide view context specific information within the novomind iAGENT Desk application, for the agent's editor displayed for a QuickCase.

AgentQuickCaseMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for mails within the agent application displaying a quick case tickets for this agent.

AgentQuickCaseOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation.quickcase

This interface provides specific builders to build operations to start and cancel a quick case for an agent.

AgentQuickCaseOperationBuilder.StartQuickCase - Interface in com.novomind.ecom.api.iagent.operation.quickcase

AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase - Interface in com.novomind.ecom.api.iagent.operation.quickcase

AgentQuickCaseStartOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase

Represents an operation to start a quick case for an agent.

AgentQuickCaseStartOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase

This interface represents the result of a successful AgentQuickCaseStartOperation

AgentQuickCaseTicketAction - Interface in com.novomind.ecom.api.imail.agent.action

This interface represents all agent actions concerning a quick case The interface provides the Ticket and the User performing the action.

AgentQuickCaseTicketCreateAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is creating a quick case and closing it without answer within the novomind iAGENT Desk process.

AgentQuickCaseTicketCreateAndKeepAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is creating a quick case and keeping it in his personal inbox within the novomind iAGENT Desk process.

AgentQuickCaseTicketCreateAndRouteAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is creating a quick case and forwarding it to be routed within the novomind iAGENT Desk process.

AgentQuickCaseTicketCreatedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a quick case ticket has been created.

AgentQuickCaseTicketCreateSendAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is creating a quick case with an answer to be sent and closing it within the novomind iAGENT Desk process.

AgentResubmittedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered by the agent itself and has exceeded its due date.

AgentSidebarContent - Class in com.novomind.ecom.api.imail.agent.frontend.sidebar

Represents a custom sidebar to be displayed within an iframe in the novomind iAGENT Desk and also within the novomind iAGENT Chat frontend.

AgentSidebarContent(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

AgentSidebarContent.ToggleEvent - Enum in com.novomind.ecom.api.imail.agent.frontend.sidebar

Defines toggle events to open or close the sidebar automatically, when the specified event occurs.

AgentSidebarContentProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.sidebar

An AgentSidebarContentProvider is used to provide a custom AgentSidebarContent in the novomind iAGENT Desk and novomind iAGENT Chat frontend.

AgentSidebarViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.sidebar

This interface provides information and functionality for view context sensitive data and operations to render an AgentSidebarContent.

AgentTenantVisibility - Enum in com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities

This class contains all possible visibilities for the tenants in the role agent

AgentTenantVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.tenant.context

This class represents an agent visibility context for a tenant

AgentTicketAction - Interface in com.novomind.ecom.api.imail.agent.action

This interface represents all agent actions concerning a ticket The interface provides the Ticket and the User performing the action.

AgentTicketActionValidationException - Exception in com.novomind.ecom.api.imail.exception

AgentTicketActionValidationException(String) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException

Constructs a AgentTicketActionValidationException with the specified detail message.

AgentTicketActionValidationException(String, String) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException

Constructs an AgentTicketActionValidationException with the specified detail message and an url to be opened within a dialog window instead of a simple error message.

AgentTicketActionValidationException(String, Throwable) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException

Constructs a AgentTicketActionValidationException with the specified detail message and cause.

AgentTicketActionValidationException(Throwable) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException

Constructs a AgentTicketActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

AgentTicketActionValidator - Interface in com.novomind.ecom.api.imail.agent.validator

This is an extension point for validation of actions on tickets performed by agents.

AgentTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been answered by an agent and now is waiting for clearance before being sent.

AgentTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been answered by an agent and now is waiting to be sent to the customer in the next step.

AgentTicketClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a previously assigned ticket changes the state to TicketState.CLEARANCE_REQUIRED.

AgentTicketCloseAction - Interface in com.novomind.ecom.api.imail.agent.action

This action represents all ticket close actions by an agent.

AgentTicketCloseActionViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.dialog

This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on ticket close action validation faults.

AgentTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been closed by an agent within the novomind iAGENT Desk process without being answered.

AgentTicketCloseNoAnswerAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is closing the ticket without answer within the novomind iAGENT Desk process.

AgentTicketCloseOperation - Interface in com.novomind.ecom.api.imail.routing.operation.close

Represents an operation to close a ticket as an agent.

AgentTicketCloseOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.close

An AgentTicketCloseOperationFailedException is thrown by an AgentTicketCloseOperation if the operation execution has failed.

AgentTicketCloseOperationFailedException(String, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException

AgentTicketCloseOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException

AgentTicketCloseOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.close

This interface represents the result of a successful AgentTicketCloseOperation

AgentTicketForwardAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is forwarding and closing a ticket without answer within the novomind iAGENT Desk process.

AgentTicketForwardAndMultiCloseAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is forwarding a ticket and closing the ticket and related tickets without answer within the novomind iAGENT Desk process.

AgentTicketForwardedAndClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been forwarded and closed by an agent within the novomind iAGENT Desk process without being answered.

AgentTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been internally forwarded by an agent to another agent manually within the novomind iAGENT routing process.

AgentTicketManuallyRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been pulled by an agent manually within the novomind iAGENT routing process.

AgentTicketMultiCloseAction - Interface in com.novomind.ecom.api.imail.agent.action

This action represents all ticket close actions by an agent which also closed tickets related to the closed ticket.

AgentTicketMultiCloseNoAnswerAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is closing a ticket and related tickets without answer within the novomind iAGENT Desk process.

AgentTicketRecategorizeAction - Interface in com.novomind.ecom.api.imail.agent.action

This action represents a ticket recategorize action by an agent.

AgentTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been recategorized by an agent.

AgentTicketRelatedCloseActionsValidationException - Exception in com.novomind.ecom.api.imail.exception

AgentTicketRelatedCloseActionsValidationException(String, Throwable, Map<AgentTicketCloseNoAnswerAction, AgentTicketRelatedCloseActionValidationException>) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException

Constructs an AgentTicketRelatedCloseActionsValidationException with the specified detail message and cause.

AgentTicketRelatedCloseActionsValidationException(String, Map<AgentTicketCloseNoAnswerAction, AgentTicketRelatedCloseActionValidationException>) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException

Constructs an AgentTicketRelatedCloseActionsValidationException with the specified detail message.

AgentTicketRelatedCloseActionsValidationException(Throwable, Map<AgentTicketCloseNoAnswerAction, AgentTicketRelatedCloseActionValidationException>) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException

Constructs an AgentTicketRelatedCloseActionsValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

AgentTicketRelatedCloseActionValidationException - Exception in com.novomind.ecom.api.imail.exception

AgentTicketRelatedCloseActionValidationException(String) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionValidationException

Constructs an AgentTicketRelatedCloseActionValidationException with the specified detail message.

AgentTicketRelatedCloseActionValidationException(String, Throwable) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionValidationException

Constructs an AgentTicketRelatedCloseActionValidationException with the specified detail message and cause.

AgentTicketRelatedCloseActionValidationException(Throwable) - Constructor for exception com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionValidationException

Constructs an AgentTicketRelatedCloseActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

AgentTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by the same agent, that had been assigned to the ticket.

AgentTicketResubmittedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been resubmitted by an agent manually within the novomind iAGENT routing process.

AgentTicketSendAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is sending the answer to a ticket within the novomind iAGENT Desk process.

AgentTicketSendAndCloseActionViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.dialog

This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on ticket send and close action validation faults.

AgentTicketSendAndMultiCloseAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is sending the answer to a ticket and closing the ticket and related tickets within the novomind iAGENT Desk process.

AgentTicketSendIntermediateAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is sending an intermediate reply to a ticket within the novomind iAGENT Desk process.

AgentTicketUploadAttachmentAction - Interface in com.novomind.ecom.api.imail.agent.action

This action is performed when an agent is uploading an attachment within the novomind iAGENT Desk process.

AgentVisibilityHandler - Interface in com.novomind.ecom.api.iagent.visibility

This handler provides the visibility information for online agents.

alert() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder

This method returns a UserNotificationOperationBuilder.Alert instance which is able to set the different parameters for building a user notification by an alert inline popup window.

AlertUserNotificationOperation - Interface in com.novomind.ecom.api.iagent.operation.notification

Represents an operation to display an alert window notification to a user.

ALL_CATEGORIES - com.novomind.ecom.api.iagent.model.User.CategoryMode

All categories will be available for the user

allowCloseWithoutAnswer() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and allows the feature of closing a message without sending a message as answer by manual choice of the agent.

allowCreateAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method overrides the default ability and allows the create and close feature for the PhoneTicket.

allowCreateAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method overrides the default ability and allows the create and close feature for the QuickCase.

allowCreateAndEnqueue() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method overrides the default ability and allows the create and enqueue feature for the PhoneTicket.

allowCreateAndEnqueue() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method overrides the default ability and allows the create and enqueue feature for the QuickCase.

allowCreateAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method overrides the default ability and allows the create and keep feature for the PhoneTicket.

allowCreateAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method overrides the default ability and allows the create and keep feature for the QuickCase.

allowCreateAndSend() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method overrides the default ability and allows the create and send feature for the PhoneTicket.

allowCreateAndSend() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method overrides the default ability and allows the create and send feature for the QuickCase.

allowExternalForwardAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and allows the feature of externally forwarding a message and closing the ticket.

allowExternalForwardAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and allows the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.

allowExternalForwardAndProcess() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and allows the feature of externally forwarding and processing a message.

allowExternalInquiry() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and allows the feature of sending an external inquiry message.

allowSendAfterClearance() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and allows the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.

allowSendIntermediateReply() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and allows the feature of sending an intermediate reply message.

analyzeIncomingMessage(IncomingMessageAnalyzerInput) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageAnalyzer

The method is called after the message has been received but before it is pushed to the central backlog.

AnalyzerDecision<T> - Interface in com.novomind.ecom.api.imail.core.result.decision

A AnalyzerDecision made by an implementor of IncomingMessageAnalyzer

answer(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector

Answer an alerting call on the agent device.

ANSWERED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been answered and the answered message is waiting to be sent.

AnswerType - Enum in com.novomind.ecom.api.imail.model

The AnswerType specifies the different operation types available during outgoing message processing.

App - Interface in com.novomind.ecom.api.iagent.model

Represents an App object

AppProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that can provide an app

ArchiveAccessCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo

This interface is used to provide view context specific information for calls, that are not present in the backlog any more and are accessed by a database or archive lookup.

ArchiveAccessChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo

This interface is used to provide view context specific information for chats, that have been retrieved directly via an archive access.

ArchiveAccessMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for tickets, that has been retrieved directly via an archive access.

asCallQuickCase() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Converts the quick case into a call quick case.

ASSIGNED - com.novomind.ecom.api.iagent.state.RoutingWorkItemState

The routing decision for the RoutingWorkItem is done.

ASSIGNED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been assigned to an agent and the message has been delivered to the agent's folder.

ASSIGNED - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility

Show only the tenants, that are assigned to the users groups.

ASSIGNED - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility

Show only the tenants, that are assigned to the users groups.

ASSIGNED_AND_ORPHANS - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility

Show the tenants, that are assigned to the users groups and also all tenants that aren't assigned to any group.

ASSIGNED_CATEGORIES - com.novomind.ecom.api.iagent.model.User.CategoryMode

Only the assigned categories of this user will be available for the user

Attachment - Interface in com.novomind.ecom.api.iagent.model

An Attachment is a common facade for all types of attachments.

AttachmentDataSource - Interface in com.novomind.ecom.api.iagent.model

An AttachmentDataSource provides information and access to the binary data of an attachment.

AttachmentDataSourceProvider - Interface in com.novomind.ecom.api.iagent.provider

An AttachmentDataSourceProvider is used to retrieve attachments from external sources as document management systems or CRM systems.

AttachmentFilterContext - Interface in com.novomind.ecom.api.iagent.frontend.attachments

The AttachmentFilterContext has all required information to provide a list of suitable attachments for the current issue and the current user.

AttachmentIOException - Exception in com.novomind.ecom.api.iagent.exception

Signals that an exception has occurred accessing the InputStream of an AttachmentDataSource.

AttachmentIOException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentIOException

AttachmentIOException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentIOException

AttachmentIOException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentIOException

AttachmentListManipulator - Interface in com.novomind.ecom.api.iagent.frontend.attachments

An AttachmentListManipulator is used to manipulate the list of attachments that can be selected and attached by the agent.

AttachmentNotFoundException - Exception in com.novomind.ecom.api.iagent.exception

Signals that a permanent error has occurred accessing the InputStream of an AttachmentDataSource.

AttachmentNotFoundException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException

AttachmentNotFoundException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException

AttachmentNotFoundException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException

attachments(List<String>) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Adds attachments to the message that will be created for the new ticket.

AttachmentTemporaryNotAvailableException - Exception in com.novomind.ecom.api.iagent.exception

Signals that an temporary error has occurred accessing the InputStream of an AttachmentDataSource.

AttachmentTemporaryNotAvailableException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException

AttachmentTemporaryNotAvailableException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException

AttachmentTemporaryNotAvailableException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException

AttachmentValidator - Interface in com.novomind.ecom.api.iagent.validator

This is an extension point for validation of attachments that are supposed to be uploaded.

auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent

auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory

auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory

auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket

auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags

AutoCallRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

Represents an operation to recategorize a Call automatically.

AutoCallRecategorizationOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.recategorization

An AutoCallRecategorizationOperationFailedException is thrown by an AutoCallRecategorizationOperation if the operation execution has failed.

AutoCallRecategorizationOperationFailedException(String, Call, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationFailedException

AutoCallRecategorizationOperationFailedException(String, Throwable, Call, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationFailedException

AutoCallRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

This interface represents the result of a successful AutoCallRecategorizationOperation

AutoExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward and close operation within the novomind iAGENT core process.

AutoExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward operation within the novomind iAGENT core process.

AutoIntermediateMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when automatic intermediate reply message associated with a ticket has been successfully sent within the novomind iAGENT core process.

AutoInternalForwardedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been routed to an agent due to an automatically triggered internal forward operation.

AutoMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an automatically generated message associated with a ticket has been successfully sent and the associated ticket has been closed within the novomind iAGENT core process.

AutoPreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when the associated ticket has been closed automatically and an external message is about to be sent to an external recipient within the novomind iAGENT core process.

AutoPreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external message is about to be sent to an external recipient automatically within the novomind iAGENT core process due to an automatic external forward operation of the associated ticket.

AutoPreSendIntermediateMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when automatic intermediate reply message associated with a ticket is about to be sent within the novomind iAGENT core process.

AutoPreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an automatically generated message associated with a ticket is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.

AutoResubmittedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered automatically and has exceeded its due date.

AutoRoutingTagOperation - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

Represents an operation to change the routing tags of an issue.

AutoRoutingTagOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.routingtags

An AutoRoutingTagOperationFailedException is thrown by an AutoRoutingTagOperation if the operation execution has failed.

AutoRoutingTagOperationFailedException(String, Issue) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException

AutoRoutingTagOperationFailedException(String, Throwable, Issue) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException

AutoRoutingTagOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

This interface represents the result of a successful AutoRoutingTagOperation

AutoTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been answered automatically and now is waiting for clearance before being sent.

AutoTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been answered automatically and now is waiting to be sent to the customer in the next step.

AutoTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been closed automatically e.g.

AutoTicketForwardedAndClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been forwarded and closed automatically e.g.

AutoTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been internally forwarded automatically within the novomind iAGENT routing process.

AutoTicketInternalForwardOperation - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

Represents an operation to internally forward a ticket automatically.

AutoTicketInternalForwardOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.internalforward

An AutoTicketInternalForwardOperationFailedException is thrown by an AutoTicketInternalForwardOperation if the operation execution has failed.

AutoTicketInternalForwardOperationFailedException(String, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException

AutoTicketInternalForwardOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException

AutoTicketInternalForwardOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

This interface represents the result of a successful AutoTicketInternalForwardOperation

AutoTicketRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

Represents an operation to recategorize a ticket automatically.

AutoTicketRecategorizationOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.recategorization

An AutoTicketRecategorizationOperationFailedException is thrown by an AutoTicketRecategorizationOperation if the operation execution has failed.

AutoTicketRecategorizationOperationFailedException(String, Ticket, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException

AutoTicketRecategorizationOperationFailedException(String, Throwable, Ticket, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException

AutoTicketRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

This interface represents the result of a successful AutoTicketRecategorizationOperation

AutoTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been recategorized automatically.

AutoTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again automatically.

AutoTicketRequeueOperation - Interface in com.novomind.ecom.api.imail.routing.operation.requeue

Represents an operation to re-queue a ticket automatically.

AutoTicketRequeueOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.requeue

An AutoTicketRequeueOperationFailedException is thrown by an AutoTicketRequeueOperation if the operation execution has failed.

AutoTicketRequeueOperationFailedException(String, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException

AutoTicketRequeueOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException

AutoTicketRequeueOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.requeue

This interface represents the result of a successful AutoTicketRequeueOperation

AutoTicketResubmittedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been resubmitted automatically within the novomind iAGENT routing process.

AutoTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been routed automatically to an agent.

B

BacklogCallInfo - Interface in com.novomind.ecom.api.imail.model

A BacklogCallInfo object provides information about a Call in the backlog.

BacklogCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo

This interface is used to provide view context specific information for calls in the backlog

BacklogChatInfo - Interface in com.novomind.ecom.api.iagent.backlog

A BacklogChatInfo provides non persistent information for a chat in the backlog.

BacklogChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo

This interface is used to provide view context specific information for backlog chats

BacklogHandler<T extends Issue> - Interface in com.novomind.ecom.api.iagent.backlog

This handler provides access to issues within the backlog in the novomind iAGENT routing process.

BacklogMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for backlog mails

BacklogMessage - Interface in com.novomind.ecom.api.imail.model

Represents a MailMessage in the central backlog.

BacklogMessageInfo - Interface in com.novomind.ecom.api.imail.model

A BacklogMessageInfo object provides information about a BacklogMessage.

bccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the bcc-addresses of the new ticket.

bccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the bcc-addresses of the quick case.

BODY - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification

body classification

BOLD - com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement

BOOLEAN - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

BotChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been closed by a bot.

BotChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been recategorized by a bot.

BotChatRequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been queued again after being assigned to a bot.

BotChatRoutedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been routed to a bot.

BotChatSession - Interface in com.novomind.ecom.api.iagent.model

BotChatSession represents the chat session of a chatbot.

BotOutgoingChatStepSentEvent - Interface in com.novomind.ecom.api.iagent.chat.listener

This event is triggered asynchronously when an outgoing message chatstep has been sent by a chatbot.

build() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndClose

Builds the CreateTicketOperation for the given parameters.

build() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndEnqueue

Builds the CreateTicketOperation for the given parameters.

build() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndSend

Builds the CreateTicketOperation for the given parameters.

build() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.WithMessage

Builds the AlertUserNotificationOperation for the given parameters.

build() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop.WithMessage

Builds the DesktopUserNotificationOperation for the given parameters.

build() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage

Builds the GrowlUserNotificationOperation for the given parameters.

build() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase

Builds the AgentCallQuickCaseStartOperation for the given parameters.

build() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Builds the AgentQuickCaseStartOperation for the given parameters.

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat.AsAgent

Builds the AgentChatCloseOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat.AsSupervisor

Builds the SupervisorChatCloseOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsAgent

Builds the AgentTicketCloseOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsSupervisor

Builds the SupervisorTicketCloseOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent

Builds the AgentTicketCloseOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor

Builds the SupervisorTicketCloseOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor

Builds the SupervisorTicketInternalForwardOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto

Builds the AutoTicketInternalForwardOperationBuilder for the given parameters

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory.AsSupervisor

Builds the SupervisorCallRecategorizationOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory.Auto

Builds the AutoCallRecategorizationOperation for the given parameters

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor

Builds the SupervisorTicketRecategorizationOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.Auto

Builds the AutoTicketRecategorizationOperation for the given parameters

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.AsSupervisor

Builds the SupervisorTicketRequeueOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.Auto

Builds the AutoTicketRequeueOperation for the given parameters

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate

Builds the TicketResubmitOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent

Builds the TicketResubmitOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor

Builds the SupervisorRoutingTagOperation

build() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto

Builds the AutoRoutingTagOperation for the given parameters

BusinessHour - Interface in com.novomind.ecom.api.iagent.model

Represents a business hour object

BusinessHourInfo - Interface in com.novomind.ecom.api.iagent.state

A BusinessHourInfo is the interface to get non persistent informations of BusinessHour entities.

BusinessHourInfoHandler - Interface in com.novomind.ecom.api.iagent.state

Handler to access non persistent business hour information.
This handler is only available in the novomind iAGENT routing process.

BusinessTimeSlot - Interface in com.novomind.ecom.api.iagent.model

Represents a business hour time slot object

BUSY - com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause

The call is finished due to a lack of resources (lines, agents, etc.)

BUSY - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause

The call has been finished because the call could not be connected within a specified time period, because no suitable agent had been available or an agent has declined the call during delivery.

BUSY - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause

The call could not be connected, because the target device is busy or the target has declined the call.

BUSY - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause

The call could not be redirected, because the external target is busy or the target has declined the call.

BUSY - com.novomind.ecom.api.iagent.state.PhoneDeviceState

The phone device is connected and busy.

C

call - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationFailedException

call - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException

call(Call) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase

Sets the call of the call quick case.

call(Call) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder

call(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder

Call - Interface in com.novomind.ecom.api.iagent.model

A Call represents an existing Issue in the novomind iAGENT system and therefore has an Id, Storage, Tenant, etc.

CallBacklogHandler - Interface in com.novomind.ecom.api.iagent.backlog

This handler provides access to all Call objects within the backlog.

CallChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A CallChangedEvent can be triggered, when an ActiveCall has changed without any change of the CallState.

CallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A CallDeliveredEvent is triggered, when a call is ringing (alerting) on an agent device.

CallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A CallEstablishedEvent is triggered, when a call has been established on an agent device.

CallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A CallFinishedEvent is triggered, when a call has been disconnected and finished.

CallFinishedEvent.FinishCause - Enum in com.novomind.ecom.api.iagent.routing.event.call

Represents all types of finish causes for calls.

CallFinishedEvent.FinishOrigin - Enum in com.novomind.ecom.api.iagent.routing.event.call

Represents the origin that finished the call.

callId - Variable in exception com.novomind.ecom.api.iagent.exception.CallNotFoundException

callId - Variable in exception com.novomind.ecom.api.iagent.exception.CallOperationException

callId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the id of the call to be associated with the new ticket.

CallInfo - Interface in com.novomind.ecom.api.imail.model

A CallInfo object provides additional information about a Call.

CallInfoTab - Class in com.novomind.ecom.api.imail.common.frontend.callinfo

Instances of this class are used as return values of CallInfoTabProvider to define and display custom tabs in the call info view (Supervisor and Agent)

CallInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab

Initializes a newly created CallInfoTab

CallInfoTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo

A CallInfoTabProvider is used to build a custom call info tab.

CallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo

This interface provides information and functionality for view context sensitive data and operations.

CallNotFoundException - Exception in com.novomind.ecom.api.iagent.exception

Signals that a specified call does not exist or could not be found.

CallNotFoundException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.CallNotFoundException

CallNotFoundException(String, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.CallNotFoundException

CallOperationException - Exception in com.novomind.ecom.api.iagent.exception

Signals that an exception has occurred during an operation on a call.

CallOperationException(String, String, int) - Constructor for exception com.novomind.ecom.api.iagent.exception.CallOperationException

CallOperationException(String, String, int, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.CallOperationException

CallOperationResult - Interface in com.novomind.ecom.api.imail.operation

This interface represents the result of a successful call operation.

CallProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that provides a Call

CallRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.operation.recategorization

This interface represents the result of a successful recategorization operation on a Call.

CallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A CallRedirectedEvent is triggered, when a call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.

CallRoutingConnector - Interface in com.novomind.ecom.api.iagent.connector.call

The CallRoutingConnector is an interface to provide call related functions of a remote PBX and also event handling by adding event listeners to react to specific call events within the novomind iAGENT routing process.

CallRoutingEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call

The CallRoutingEventListener is an interface that implements the callback event functions to be handled by a CallRoutingConnector.

CallRoutingInfo - Interface in com.novomind.ecom.api.imail.model

The interface CallRoutingInfo provides additional information about the routing of a Call.

CallState - Enum in com.novomind.ecom.api.iagent.state

Represents all types of call states.

callStateChanged(CallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a call is delivered to an agent device.

callStateChanged(CallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a call has been established on an agent device.

callStateChanged(CallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a call has been disconnected and finished.

callStateChanged(CallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a call has been redirected that means when the call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.

callStateChanged(CallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This method is called after a change of the call state within the novomind iAGENT routing process.

callStateChanged(CallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a call has been transferred from a device to another logged on agent device.

callStateChanged(IncomingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when an IncomingCall is delivered to an agent device.

callStateChanged(IncomingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a IncomingCall has been established on an agent device.

callStateChanged(IncomingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when an IncomingCall has finished.

callStateChanged(IncomingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when an incoming call has been redirected to an external target.

callStateChanged(IncomingCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called after a change of the call state of an IncomingCall within the novomind iAGENT routing process.

callStateChanged(IncomingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when an IncomingCall has been transferred from one agent device to another.

callStateChanged(OutgoingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when an OutgoingCall is delivered to an agent device.

callStateChanged(OutgoingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a OutgoingCall has been established on an agent device.

callStateChanged(OutgoingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when an OutgoingCall has finished.

callStateChanged(OutgoingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when an outgoing call has been redirected to an external target.

callStateChanged(OutgoingCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called after a change of the call state of an OutgoingCall within the novomind iAGENT routing process.

callStateChanged(OutgoingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when an OutgoingCall has been transferred from one agent device to another.

callStateChanged(QueuedCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a QueuedCall is delivered to an agent device.

callStateChanged(QueuedCallDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when the delivery of a queued call to an agent device has failed.

callStateChanged(QueuedCallDisconnectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a queued call has been disconnected from an agent device.

callStateChanged(QueuedCallEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a queued call has been enqueued into the central backlog.

callStateChanged(QueuedCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a QueuedCall has been established on an agent device.

callStateChanged(QueuedCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a QueuedCall has been disconnected and finished.

callStateChanged(QueuedCallReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a queued call has been received before being enqueued.

callStateChanged(QueuedCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a queued call has been redirected to an external target.

callStateChanged(QueuedCallRedirectFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when the redirect of a queued call to an external target has failed.

callStateChanged(QueuedCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called after a change of the call state of a QueuedCall within the novomind iAGENT routing process.

callStateChanged(QueuedCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener

This more specific method is called when a QueuedCall has been transferred from one agent device to another.

CallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

This event is triggered when the CallState of a call has changed.

CallStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

The CallStateEventListener is an interface that implements the event functions to be called on changes of the call state.

CallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A CallTransferredEvent is triggered, when a call has been transferred from a device to another logged on agent device.

CAMPAIGN - com.novomind.ecom.api.imail.model.AnswerType

The type CAMPAIGN represents an automatic generated campaign message that has been placed on the outgoing queue to be sent to it's recipient.

cancel(AgentQuickCase) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder

Builds the AgentQuickCaseCancelOperation.

cancelRoutingRequest(RoutingWorkItem) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

Cancel the routing request associated with a RoutingWorkItem.

canEquals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision

canEquals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision

canSend() - Method in annotation type com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin

category(Category) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the category of the quick case.

category(Category) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall

category(Category) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket

Category - Interface in com.novomind.ecom.api.iagent.model

Represents a Category object

CategoryAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision

A AnalyzerDecision containing a Category.

CategoryAnalyzerDecision(Category) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision

Constructs a CategoryAnalyzerDecision for a Category.

CategoryAnalyzerDecision(Category, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision

Constructs a CategoryAnalyzerDecision for a Category with a confidence value.

CategoryAssigned - Interface in com.novomind.ecom.api.iagent.assignment

CategoryConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.category

CategoryConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab

The path of the customized .xhtml must be inside 'META-INF/views'.

CategoryConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.category

A CategoryConfigTabProvider is used to provide a custom CategoryConfigTab.

CategoryConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.category

A CategoryConfigViewContext provides a CategoryModifier which is used to change the subjacent Category}.

CategoryModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

causeId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Deprecated.

ccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the cc-addresses of the new ticket.

ccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the cc-addresses of the quick case.

CentralAttachmentUploadAction - Interface in com.novomind.ecom.api.iagent.validator.action

This action is performed when a supervisor is uploading a global attachment.

channel(Channel) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the channel of the quick case.

Channel - Interface in com.novomind.ecom.api.iagent.model

Represents a Channel

channelNames() - Method in annotation type com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin

chat - Variable in exception com.novomind.ecom.api.iagent.exception.ChatOperationFailedException

chat(Chat) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder

chat(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder

Chat - Interface in com.novomind.ecom.api.iagent.model

Represents a chat

ChatAgentPlugin - Annotation Type in com.novomind.ecom.api.iagent.plugin

Runtime annotation used to mark plugins for the novomind iAGENT chat agent process.

ChatBacklogHandler - Interface in com.novomind.ecom.api.iagent.backlog

This handler provides access to all Chat objects within the backlog.

ChatBot - Interface in com.novomind.ecom.api.iagent.model

Represents a chatbot

ChatBotModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type ChatBot

ChatBotProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that has a chatbot

ChatChannel - Interface in com.novomind.ecom.api.iagent.model

Represents a chat channel

chatClosed(AgentChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener

Deprecated.

This method is called after a chat has been finally closed by an agent.

chatClosed(ChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener

Deprecated.

This method is called after a chat has been finally closed.

chatClosed(SupervisorChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener

Deprecated.

This method is called after a chat has been finally closed by a supervisor.

chatClosed(SystemChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener

Deprecated.

This method is called after a chat has been finally closed by the system.

ChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been closed.

ChatClosedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

Deprecated, for removal: This API element is subject to removal in a future version.

Please use ChatStateEventListener instead. This interface will be removed with the next major release of novomind iAGENT.

ChatCloseOperationResult - Interface in com.novomind.ecom.api.iagent.operation.close

This interface represents the result of a successful chat close operation.

ChatEnqueuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been enqueued in the chat backlog after it has been started.

ChatEvent - Interface in com.novomind.ecom.api.iagent.common.event

This interface represents all events concerning a chat The interface provides the Chat object.

ChatInfoTab - Class in com.novomind.ecom.api.iagent.frontend.chatinfo

Represents an info tab within a chat info view

ChatInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab

Initializes a newly created ChatInfoTab

ChatInfoTabProvider - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo

A ChatInfoTabProvider is used to build a custom chat info tab.

ChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo

This interface provides information and functionality for view context sensitive data and operations.

chatJoined(AgentChatJoinedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatJoinedEventListener

This method is called asynchronously after a chat has been joined by an agent.

ChatJoinedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been joined by an agent.

chatOffered(ChatOfferedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatOfferedEventListener

This method is called asynchronously after a chat has been offered to an agent.

ChatOfferedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered asynchronously after a chat has been offered to an agent.

ChatOfferedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been offered to an agent.

ChatOperationFailedException - Exception in com.novomind.ecom.api.iagent.exception

Generic exception to be used for all kinds of errors during API operations with a chat

ChatOperationFailedException(String, Chat) - Constructor for exception com.novomind.ecom.api.iagent.exception.ChatOperationFailedException

ChatOperationFailedException(String, Throwable, Chat) - Constructor for exception com.novomind.ecom.api.iagent.exception.ChatOperationFailedException

ChatOperationResult - Interface in com.novomind.ecom.api.iagent.operation

This interface represents the result of a successful ChatOperation

ChatProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object that "knows" or can provide a Chat

ChatQueuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been queued in the chat backlog.

ChatQuitEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been quit.

ChatRatingReceivedEvent - Interface in com.novomind.ecom.api.iagent.rating.event

This event is triggered when a rating was received for a related chat.

chatRecategorized(AgentChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener

This more specific method is called after a chat has been recategorized by an agent.

chatRecategorized(BotChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener

This more specific method is called after a chat has been recategorized by a bot.

chatRecategorized(ChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener

This method is called after a chat has been recategorized.

chatRecategorized(SupervisorChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener

This more specific method is called after a chat has been recategorized by a supervisor.

chatRecategorized(UserChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener

This more specific method is called after a chat has been recategorized by a user.

ChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been recategorized.

ChatRecategorizedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been recategorized.

ChatRequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been queued again after being assigned to an agent or bot.

chatResubmitted(AgentChatResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatResubmittedEventListener

Deprecated.

This method is called asynchronously after a chat has been resubmitted by an agent.

ChatResubmittedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been resubmitted.

ChatResubmittedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

Deprecated, for removal: This API element is subject to removal in a future version.

Please use ChatStateEventListener instead. This interface will be removed with the next major release of novomind iAGENT.

ChatRoutedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been routed.

ChatRoutingRequest - Interface in com.novomind.ecom.api.iagent.request

A ChatRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.

ChatSession - Interface in com.novomind.ecom.api.iagent.model

ChatSession represents a chat session.

chatStarted(ChatStartedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStartedEventListener

Deprecated.

This method is called synchronously after a new chat was started successfully, but before the chat is routed to an agent.

ChatStartedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a new chat has been started.

ChatStartedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

Deprecated, for removal: This API element is subject to removal in a future version.

Please use ChatStateEventListener instead. This interface will be removed with the next major release of novomind iAGENT.

ChatState - Enum in com.novomind.ecom.api.iagent.state

Represents all types of chat states.

chatStateChanged(AgentChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been finally closed by an agent.

chatStateChanged(AgentChatQuitEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been quit by an agent.

chatStateChanged(AgentChatRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is when a chat has been queued again after being assigned to an agent.

chatStateChanged(AgentChatResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been resubmitted by an agent.

chatStateChanged(AgentChatRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been routed to an agent.

chatStateChanged(BotChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been finally closed by a bot.

chatStateChanged(BotChatRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been queued again after being assigned to a bot.

chatStateChanged(BotChatRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been routed to a bot.

chatStateChanged(ChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been finally closed.

chatStateChanged(ChatEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been queued after it has been started.

chatStateChanged(ChatQueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been queued.

chatStateChanged(ChatQuitEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been quit.

chatStateChanged(ChatRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been queued again.

chatStateChanged(ChatResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been resubmitted.

chatStateChanged(ChatRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been routed.

chatStateChanged(ChatStartedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been started.

chatStateChanged(ChatStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called after a change of the chat state within the novomind iAGENT routing process.

chatStateChanged(CustomerChatQuitEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been quit by a customer.

chatStateChanged(SupervisorChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been finally closed by a supervisor.

chatStateChanged(SystemChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener

This method is called when a chat has been finally closed by the system.

ChatStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This interface represents all chat events causing a change of the ChatState.

ChatStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

The ChatStateEventListener is an interface that implements the event functions to be called on changes of the chat state.

ChatStep - Interface in com.novomind.ecom.api.iagent.model

ChatStep represents an event in the chat history.

ChatStep.ChatStepOrigin - Enum in com.novomind.ecom.api.iagent.model

This enumeration describes the origin of a chat step.

claimId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Deprecated.

ClaimMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for tickets displayed by iCLAIM

CLEAR - com.novomind.ecom.api.iagent.state.PhoneDeviceState

The phone device is connected and not busy and ready to receive calls.

CLEARANCE_REQUIRED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been answered and is now waiting for clearance.

close() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator

After each fetch period the close() method will be called to indicate the end of the iteration and therefore also the end of the MessageIterator's life cycle.

close() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder

This method returns an CloseOperationBuilder.

CLOSE_ON_PHONE_DEVICE_CLEAR - com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent

Closes the agent sidebar when the phone device is clear.

CLOSED - com.novomind.ecom.api.iagent.state.ChatState

The chat has been closed.

CLOSED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been closed without being answered.

CloseOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.close

The CloseOperationBuilder provides specific builders to build a close operation on a ticket or chat.

CloseOperationBuilder.WithChat - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseOperationBuilder.WithChat.AsAgent - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseOperationBuilder.WithChat.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseOperationBuilder.WithTicket.AsAgent - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseOperationBuilder.WithTicket.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseOperationBuilder.WithTicket.WithTransactionCode - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.close

CloseTicketEvent - Interface in com.novomind.ecom.api.imail.common.event

This event is triggered when a ticket is about to be closed.

com.novomind.ecom.api.iagent.action - package com.novomind.ecom.api.iagent.action

com.novomind.ecom.api.iagent.action.call - package com.novomind.ecom.api.iagent.action.call

com.novomind.ecom.api.iagent.action.chat - package com.novomind.ecom.api.iagent.action.chat

com.novomind.ecom.api.iagent.assignment - package com.novomind.ecom.api.iagent.assignment

com.novomind.ecom.api.iagent.backlog - package com.novomind.ecom.api.iagent.backlog

com.novomind.ecom.api.iagent.chat.listener - package com.novomind.ecom.api.iagent.chat.listener

com.novomind.ecom.api.iagent.common - package com.novomind.ecom.api.iagent.common

com.novomind.ecom.api.iagent.common.event - package com.novomind.ecom.api.iagent.common.event

com.novomind.ecom.api.iagent.connector.call - package com.novomind.ecom.api.iagent.connector.call

com.novomind.ecom.api.iagent.connector.externalrouting - package com.novomind.ecom.api.iagent.connector.externalrouting

com.novomind.ecom.api.iagent.contact - package com.novomind.ecom.api.iagent.contact

com.novomind.ecom.api.iagent.exception - package com.novomind.ecom.api.iagent.exception

com.novomind.ecom.api.iagent.frontend - package com.novomind.ecom.api.iagent.frontend

com.novomind.ecom.api.iagent.frontend.attachments - package com.novomind.ecom.api.iagent.frontend.attachments

com.novomind.ecom.api.iagent.frontend.categories - package com.novomind.ecom.api.iagent.frontend.categories

com.novomind.ecom.api.iagent.frontend.chatinfo - package com.novomind.ecom.api.iagent.frontend.chatinfo

com.novomind.ecom.api.iagent.frontend.dialog - package com.novomind.ecom.api.iagent.frontend.dialog

com.novomind.ecom.api.iagent.frontend.forward - package com.novomind.ecom.api.iagent.frontend.forward

com.novomind.ecom.api.iagent.frontend.operation - package com.novomind.ecom.api.iagent.frontend.operation

com.novomind.ecom.api.iagent.frontend.tab - package com.novomind.ecom.api.iagent.frontend.tab

com.novomind.ecom.api.iagent.lifecycle.pluginbundle - package com.novomind.ecom.api.iagent.lifecycle.pluginbundle

com.novomind.ecom.api.iagent.manipulator - package com.novomind.ecom.api.iagent.manipulator

com.novomind.ecom.api.iagent.manipulator.input - package com.novomind.ecom.api.iagent.manipulator.input

com.novomind.ecom.api.iagent.manipulator.result - package com.novomind.ecom.api.iagent.manipulator.result

com.novomind.ecom.api.iagent.message - package com.novomind.ecom.api.iagent.message

com.novomind.ecom.api.iagent.messenger.connector - package com.novomind.ecom.api.iagent.messenger.connector

com.novomind.ecom.api.iagent.messenger.event - package com.novomind.ecom.api.iagent.messenger.event

com.novomind.ecom.api.iagent.messenger.exception - package com.novomind.ecom.api.iagent.messenger.exception

com.novomind.ecom.api.iagent.messenger.frontend - package com.novomind.ecom.api.iagent.messenger.frontend

com.novomind.ecom.api.iagent.messenger.model - package com.novomind.ecom.api.iagent.messenger.model

com.novomind.ecom.api.iagent.messenger.persistence - package com.novomind.ecom.api.iagent.messenger.persistence

com.novomind.ecom.api.iagent.model - package com.novomind.ecom.api.iagent.model

com.novomind.ecom.api.iagent.operation - package com.novomind.ecom.api.iagent.operation

com.novomind.ecom.api.iagent.operation.close - package com.novomind.ecom.api.iagent.operation.close

com.novomind.ecom.api.iagent.operation.newprocess - package com.novomind.ecom.api.iagent.operation.newprocess

com.novomind.ecom.api.iagent.operation.notification - package com.novomind.ecom.api.iagent.operation.notification

com.novomind.ecom.api.iagent.operation.quickcase - package com.novomind.ecom.api.iagent.operation.quickcase

com.novomind.ecom.api.iagent.operation.recategorization - package com.novomind.ecom.api.iagent.operation.recategorization

com.novomind.ecom.api.iagent.persistence - package com.novomind.ecom.api.iagent.persistence

com.novomind.ecom.api.iagent.persistence.storage - package com.novomind.ecom.api.iagent.persistence.storage

com.novomind.ecom.api.iagent.plugin - package com.novomind.ecom.api.iagent.plugin

com.novomind.ecom.api.iagent.provider - package com.novomind.ecom.api.iagent.provider

com.novomind.ecom.api.iagent.rating - package com.novomind.ecom.api.iagent.rating

com.novomind.ecom.api.iagent.rating.event - package com.novomind.ecom.api.iagent.rating.event

com.novomind.ecom.api.iagent.request - package com.novomind.ecom.api.iagent.request

com.novomind.ecom.api.iagent.result - package com.novomind.ecom.api.iagent.result

com.novomind.ecom.api.iagent.routing - package com.novomind.ecom.api.iagent.routing

com.novomind.ecom.api.iagent.routing.event - package com.novomind.ecom.api.iagent.routing.event

com.novomind.ecom.api.iagent.routing.event.call - package com.novomind.ecom.api.iagent.routing.event.call

com.novomind.ecom.api.iagent.routing.event.externalrouting - package com.novomind.ecom.api.iagent.routing.event.externalrouting

com.novomind.ecom.api.iagent.routing.operation.close - package com.novomind.ecom.api.iagent.routing.operation.close

com.novomind.ecom.api.iagent.routing.privilege - package com.novomind.ecom.api.iagent.routing.privilege

com.novomind.ecom.api.iagent.routing.workflow - package com.novomind.ecom.api.iagent.routing.workflow

com.novomind.ecom.api.iagent.state - package com.novomind.ecom.api.iagent.state

com.novomind.ecom.api.iagent.validator - package com.novomind.ecom.api.iagent.validator

com.novomind.ecom.api.iagent.validator.action - package com.novomind.ecom.api.iagent.validator.action

com.novomind.ecom.api.iagent.visibility - package com.novomind.ecom.api.iagent.visibility

com.novomind.ecom.api.iagent.visibility.category - package com.novomind.ecom.api.iagent.visibility.category

com.novomind.ecom.api.iagent.visibility.category.visibilities - package com.novomind.ecom.api.iagent.visibility.category.visibilities

com.novomind.ecom.api.iagent.visibility.tenant.context - package com.novomind.ecom.api.iagent.visibility.tenant.context

com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities - package com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities

com.novomind.ecom.api.imail.agent - package com.novomind.ecom.api.imail.agent

com.novomind.ecom.api.imail.agent.action - package com.novomind.ecom.api.imail.agent.action

com.novomind.ecom.api.imail.agent.frontend - package com.novomind.ecom.api.imail.agent.frontend

com.novomind.ecom.api.imail.agent.frontend.dialog - package com.novomind.ecom.api.imail.agent.frontend.dialog

com.novomind.ecom.api.imail.agent.frontend.editor - package com.novomind.ecom.api.imail.agent.frontend.editor

com.novomind.ecom.api.imail.agent.frontend.event - package com.novomind.ecom.api.imail.agent.frontend.event

com.novomind.ecom.api.imail.agent.frontend.home - package com.novomind.ecom.api.imail.agent.frontend.home

com.novomind.ecom.api.imail.agent.frontend.mailinfo - package com.novomind.ecom.api.imail.agent.frontend.mailinfo

com.novomind.ecom.api.imail.agent.frontend.menu - package com.novomind.ecom.api.imail.agent.frontend.menu

com.novomind.ecom.api.imail.agent.frontend.sidebar - package com.novomind.ecom.api.imail.agent.frontend.sidebar

com.novomind.ecom.api.imail.agent.validator - package com.novomind.ecom.api.imail.agent.validator

com.novomind.ecom.api.imail.common.event - package com.novomind.ecom.api.imail.common.event

com.novomind.ecom.api.imail.common.frontend.callinfo - package com.novomind.ecom.api.imail.common.frontend.callinfo

com.novomind.ecom.api.imail.common.frontend.mailinfo - package com.novomind.ecom.api.imail.common.frontend.mailinfo

com.novomind.ecom.api.imail.common.frontend.menu - package com.novomind.ecom.api.imail.common.frontend.menu

com.novomind.ecom.api.imail.common.frontend.message - package com.novomind.ecom.api.imail.common.frontend.message

com.novomind.ecom.api.imail.common.persistence - package com.novomind.ecom.api.imail.common.persistence

com.novomind.ecom.api.imail.core - package com.novomind.ecom.api.imail.core

com.novomind.ecom.api.imail.core.bindings - package com.novomind.ecom.api.imail.core.bindings

com.novomind.ecom.api.imail.core.connector - package com.novomind.ecom.api.imail.core.connector

com.novomind.ecom.api.imail.core.event - package com.novomind.ecom.api.imail.core.event

com.novomind.ecom.api.imail.core.input - package com.novomind.ecom.api.imail.core.input

com.novomind.ecom.api.imail.core.result - package com.novomind.ecom.api.imail.core.result

com.novomind.ecom.api.imail.core.result.decision - package com.novomind.ecom.api.imail.core.result.decision

com.novomind.ecom.api.imail.exception - package com.novomind.ecom.api.imail.exception

com.novomind.ecom.api.imail.model - package com.novomind.ecom.api.imail.model

com.novomind.ecom.api.imail.operation - package com.novomind.ecom.api.imail.operation

com.novomind.ecom.api.imail.operation.close - package com.novomind.ecom.api.imail.operation.close

com.novomind.ecom.api.imail.operation.internalforward - package com.novomind.ecom.api.imail.operation.internalforward

com.novomind.ecom.api.imail.operation.recategorization - package com.novomind.ecom.api.imail.operation.recategorization

com.novomind.ecom.api.imail.operation.requeue - package com.novomind.ecom.api.imail.operation.requeue

com.novomind.ecom.api.imail.operation.resubmit - package com.novomind.ecom.api.imail.operation.resubmit

com.novomind.ecom.api.imail.operation.routingtags - package com.novomind.ecom.api.imail.operation.routingtags

com.novomind.ecom.api.imail.provider - package com.novomind.ecom.api.imail.provider

com.novomind.ecom.api.imail.routing - package com.novomind.ecom.api.imail.routing

com.novomind.ecom.api.imail.routing.event - package com.novomind.ecom.api.imail.routing.event

com.novomind.ecom.api.imail.routing.frontend.category - package com.novomind.ecom.api.imail.routing.frontend.category

com.novomind.ecom.api.imail.routing.frontend.connector.context - package com.novomind.ecom.api.imail.routing.frontend.connector.context

com.novomind.ecom.api.imail.routing.frontend.connector.tab - package com.novomind.ecom.api.imail.routing.frontend.connector.tab

com.novomind.ecom.api.imail.routing.frontend.menu - package com.novomind.ecom.api.imail.routing.frontend.menu

com.novomind.ecom.api.imail.routing.frontend.tenant - package com.novomind.ecom.api.imail.routing.frontend.tenant

com.novomind.ecom.api.imail.routing.frontend.topheader - package com.novomind.ecom.api.imail.routing.frontend.topheader

com.novomind.ecom.api.imail.routing.frontend.transactioncode - package com.novomind.ecom.api.imail.routing.frontend.transactioncode

com.novomind.ecom.api.imail.routing.frontend.user - package com.novomind.ecom.api.imail.routing.frontend.user

com.novomind.ecom.api.imail.routing.operation - package com.novomind.ecom.api.imail.routing.operation

com.novomind.ecom.api.imail.routing.operation.close - package com.novomind.ecom.api.imail.routing.operation.close

com.novomind.ecom.api.imail.routing.operation.internalforward - package com.novomind.ecom.api.imail.routing.operation.internalforward

com.novomind.ecom.api.imail.routing.operation.recategorization - package com.novomind.ecom.api.imail.routing.operation.recategorization

com.novomind.ecom.api.imail.routing.operation.requeue - package com.novomind.ecom.api.imail.routing.operation.requeue

com.novomind.ecom.api.imail.routing.operation.resubmit - package com.novomind.ecom.api.imail.routing.operation.resubmit

com.novomind.ecom.api.imail.routing.operation.routingtags - package com.novomind.ecom.api.imail.routing.operation.routingtags

com.novomind.ecom.api.imail.routing.persistence - package com.novomind.ecom.api.imail.routing.persistence

compareTo(AnalyzerDecision<T>) - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision

If compared with objects of the same class the comparison is based on the value returned by AnalyzerDecision.getConfidence() (high values first) otherwise based on the name of the class.
Return 0 for Decisions which are equal.

configurationChanged(ExternalRouting) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

The method is called when the ExternalRouting of the ExternalRoutingConnector has changed.

configurationChanged(PhoneSystem) - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector

The method is called when the PhoneSystem of the PhoneSystemConnector has been changed.

CONFIRMATION - com.novomind.ecom.api.imail.model.AnswerType

The type CONFIRMATION represents an automatic confirmation message to the customer.

ConfirmationMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a confirmation message associated with a ticket has been successfully sent within the novomind iAGENT core process.

connect() - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector

The method is called after the initialization has been completed.

connect() - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

The method is called after the initialization has been completed.

CONNECTED - com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState

The plugin is connected to the remote system and fully operational.

ConnectedAgentDevice - Interface in com.novomind.ecom.api.iagent.model

A ConnectedAgentDevice is an AgentDevice connected and exclusively used by an agent, as long the agent is logged on at the novomind iAGENT Desk.

ConnectedAgentDeviceProvider - Interface in com.novomind.ecom.api.iagent.provider

The interface ConnectedAgentDeviceProvider provides a ConnectedAgentDevice.

CONNECTION_FAULT - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

A general connection error has occurred during login on phone system

contact(Contact) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the Contact of the new ticket.

Contact - Interface in com.novomind.ecom.api.iagent.model

Represents a contact object associated with an Issue

ContactHandler - Interface in com.novomind.ecom.api.iagent.contact

This handler provides access to Contact objects.

ContactIdentifier - Class in com.novomind.ecom.api.iagent.model

A ContactIdentifier is an object containing information which will be normally used as secondary search criteria while searching an existing contact if the primary search criterion does not find a contact.

ContactIdentifier() - Constructor for class com.novomind.ecom.api.iagent.model.ContactIdentifier

ContactModifier - Interface in com.novomind.ecom.api.imail.common.persistence

Defines an API to modify an instance of type Contact

ContactRelationHandler - Interface in com.novomind.ecom.api.iagent.contact

Defines an API to modify the contact relation of a source contact of type Contact

ContactRelationHandler.JoinStrategy - Enum in com.novomind.ecom.api.iagent.contact

ContactRelationHandler.JoinStrategy.MOVE move source contact to target contact ContactRelationHandler.JoinStrategy.UNION move all joined source contacts to target contact

containsKey(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Checks if the storage has the given key

CorePlugin - Annotation Type in com.novomind.ecom.api.imail.core

Runtime annotation used to mark plugins for the novomind iAGENT core process.

COUNT - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type

Mark tab with small red bubble and number

create() - Method in interface com.novomind.ecom.api.iagent.operation.TicketOperationBuilder

This method returns a CreateTicketOperationBuilder.

createAccount(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new Account object.

createAgentGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new AgentGroup object.

createAndClose() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

The newly created ticket will be closed without answer.

createAndEnqueue() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

The newly created ticket will be enqueued in the backlog.

createAndSend() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

The newly created ticket will be answered with the given template.

createCategory(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new Category object.

createChatBot(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new ChatBot object.

CREATED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been created e.g.

createExternalRouting(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new ExternalRouting object.

createIntermediateStorage(ActiveCallEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Creates a new and empty IntermediateStorage for an ActiveCallEvent.

createLocation(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new Location object.

createMessengerAccount(Optional<User>) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountPersistencyHandler

Create a new MessengerAccount object.

createPhoneSystem(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new PhoneSystem object.

createRoutingTag(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new RoutingTag object.

createSystemGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new SystemGroup object.

createTenant(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new Tenant object.

createTextModule(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new TextModule object.

createTextModuleFirstLevelGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new TextModuleFirstLevelGroup object.

createTextModuleSecondLevelGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new TextModuleSecondLevelGroup object.

CreateTicketOperation - Interface in com.novomind.ecom.api.iagent.operation.newprocess

Represents an operation to create a new ticket.

CreateTicketOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation.newprocess

This interface provides a builder to build operations to create a new ticket.

CreateTicketOperationBuilder.WithRequired - Interface in com.novomind.ecom.api.iagent.operation.newprocess

CreateTicketOperationBuilder.WithRequired.CreateAndClose - Interface in com.novomind.ecom.api.iagent.operation.newprocess

CreateTicketOperationBuilder.WithRequired.CreateAndEnqueue - Interface in com.novomind.ecom.api.iagent.operation.newprocess

CreateTicketOperationBuilder.WithRequired.CreateAndSend - Interface in com.novomind.ecom.api.iagent.operation.newprocess

CreateTicketOperationFailedException - Exception in com.novomind.ecom.api.iagent.operation.newprocess

A CreateTicketOperationFailedException is thrown by a CreateTicketOperation if the operation has failed.

CreateTicketOperationFailedException(String) - Constructor for exception com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationFailedException

CreateTicketOperationFailedException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationFailedException

CreateTicketOperationResult - Interface in com.novomind.ecom.api.iagent.operation.newprocess

This interface represents the result of a successful CreateTicketOperation

createTransactionCode(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new TransactionCode object.

createUser(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Create a new User object.

CURRENT - com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility

Show only the current tenant's categories, that the agent is logged in for.

CURRENT - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility

Show only the current tenant(s), that the agent is logged in for.

CustomChannel - Annotation Type in com.novomind.ecom.api.imail.core.connector

Runtime annotation used to specify custom channels.

CustomChannelDefinition - Annotation Type in com.novomind.ecom.api.imail.core.connector

Runtime annotation used to specify custom channels

customChannels() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannelDefinition

customChannels() - Method in annotation type com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin

CustomChatChannel - Annotation Type in com.novomind.ecom.api.iagent.messenger.connector

Runtime annotation used to specify custom chat channels.

CustomChatChannelMessageFormat - Enum in com.novomind.ecom.api.iagent.messenger.connector

Represents the message format which the MessengerTextMessages of a CustomChatChannel should use.

CustomChatChannelMessageFormatElement - Enum in com.novomind.ecom.api.iagent.messenger.connector

Represents a formatting element that is supported by a CustomChatChannel.

customChatChannels() - Method in annotation type com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorPlugin

An array of CustomChannels supported by this MessengerConnector.

CUSTOMER - com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin

means that the chat step was triggered by the customer

CustomerChatQuitEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been quit by a customer.

CustomerChatSession - Interface in com.novomind.ecom.api.iagent.model

CustomerChatSession represents the chat session of a customer.

CustomEvent - Class in com.novomind.ecom.api.iagent.common.event

The CustomEvent is an object that can be used to be sent as event between different apps and plugins even between different processes.

CustomEvent(String) - Constructor for class com.novomind.ecom.api.iagent.common.event.CustomEvent

Constructs a CustomEvent with the given name.

CustomEventFilter - Annotation Type in com.novomind.ecom.api.iagent.common.event

Runtime annotation used to specify events handled by a CustomEventListener.

CustomEventHandler - Interface in com.novomind.ecom.api.iagent.common.event

This handler is used to raise a CustomEvent to be processed by any CustomEventListener that has the CustomEventFilter annotation and is listening to the specific event name.

CustomEventListener - Interface in com.novomind.ecom.api.iagent.common.event

The CustomEventListener is an interface that can be implemented to take any actions on a CustomEvent raised by the CustomEventHandler.raiseEvent(CustomEvent) method.

D

DATE - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

DEFAULT - com.novomind.ecom.api.imail.model.AnswerType

The type DEFAULT represents the ticket's answer, that is being sent back to the customer and at the same time causes the closure of the ticket.

DEFAULT_BORDER_COLOR - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

DEFAULT_HEIGHT - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

DEFAULT_WIDTH - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

defaults() - Static method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions

Creates an instance of SendOptions using defaults.

defaults() - Static method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

Creates an instance of AgentMailEditorAppearance using defaults.

defaults() - Static method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

Creates an instance of AgentPhoneTicketMailEditorAppearance using defaults.

defaults() - Static method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

Creates an instance of AgentQuickCaseMailEditorAppearance using defaults.

delete() - Method in interface com.novomind.ecom.api.imail.routing.persistence.Modifier

Deletes the MasterEntity instance associated with this Modifier

DELIVERED - com.novomind.ecom.api.iagent.state.CallState

The call is being delivered to an agent device.

deliverQueuedCall(DeliverQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector

Delivers a queued call directly to an agent.

DeliverQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request

Provides all required information to deliver a QueuedCall to an agent device.

DELIVERY_FAILED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been answered and the message has been sent, but the message could not be delivered to one or multiple recipients and has bounced back.

DeliveryFailureMessage - Interface in com.novomind.ecom.api.imail.model

Represents an incoming MailMessage that is a delivery failure notification.

DeliveryFailureMessageInfo - Interface in com.novomind.ecom.api.imail.model

A DeliveryFailureMessageInfo object provides information about a delivery failure message.

deliveryFailureMessageReceived(DeliveryFailureMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.DeliveryFailureMessageReceivedEventListener

This method is directly called after receiving the delivery failure message and a first analysis of the novomind iAGENT system.

DeliveryFailureMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event

The DeliveryFailureMessageReceivedEvent is an object to transport all relevant data for the extension point DeliveryFailureMessageReceivedEventListener.

DeliveryFailureMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core

This plugin is only available in the novomind iAGENT core process and can be used to modify the handling of delivery failure messages.

DeliveryFailureMessageReceivedResult - Class in com.novomind.ecom.api.imail.core.result

The DeliveryFailureMessageReceivedResult can be used to determine the handling of the delivery failure message by the novomind iAGENT system.

DeliveryFailureMessageReceivedResult() - Constructor for class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult

This constructor creates a new DeliveryFailureMessageReceivedResult with an empty DeliveryFailureAction.

DeliveryFailureMessageReceivedResult.DeliveryFailureAction - Enum in com.novomind.ecom.api.imail.core.result

The DeliveryFailureAction specifies the different actions that are available in the novomind iAGENT system for the handling of delivery failure messages.

dequeueQueuedCall(DequeueQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector

A call may be dequeued e.g.

DequeueQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request

Provides all required information to dequeue a QueuedCall.

desktop() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder

This method returns a UserNotificationOperationBuilder.Desktop instance which is able to set the different parameters for building a user notification by a native desktop notification.

DesktopUserNotificationOperation - Interface in com.novomind.ecom.api.iagent.operation.notification

Represents an operation to display a desktop notification to a user.

destinationCategory - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException

DEVICE_BUSY - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

The device of the specified device id is currently busy

deviceId - Variable in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException

DEVICEID_IN_USE - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

The specified phone device id is currently in use by another agent

disableClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disables the clearance authorization of the final answer on a ticket before being sent.

DISABLED - com.novomind.ecom.api.iagent.model.User.CategoryMode

No categories will be available for the user

disableSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disables the obligation of a spell check of the answer on a ticket before being sent.

disallowCloseWithoutAnswer() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disallows the feature of closing a message without sending a message as answer by manual choice of the agent.

disallowCreateAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method overrides the default ability and disallows the create and close feature for the PhoneTicket.

disallowCreateAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method overrides the default ability and disallows the create and close feature for the QuickCase.

disallowCreateAndEnqueue() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method overrides the default ability and disallows the create and enqueue feature for the PhoneTicket.

disallowCreateAndEnqueue() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method overrides the default ability and disallows the create and enqueue feature for the QuickCase.

disallowCreateAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method overrides the default ability and disallows the create and keep feature for the PhoneTicket.

disallowCreateAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method overrides the default ability and disallows the create and keep feature for the QuickCase.

disallowCreateAndSend() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method overrides the default ability and disallows the create and send feature for the PhoneTicket.

disallowCreateAndSend() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method overrides the default ability and disallows the create and send feature for the QuickCase.

disallowExternalForwardAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disallows the the feature of externally forwarding a message and closing the ticket.

disallowExternalForwardAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disallows the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.

disallowExternalForwardAndProcess() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disallows the feature of externally forwarding and processing a message.

disallowExternalInquiry() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disallows the feature of sending an external inquiry message.

disallowSendAfterClearance() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disallows the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.

disallowSendIntermediateReply() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and disallows the feature of sending an intermediate reply message.

DISCONNECTED - com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState

The plugin is not connected to the remote system.

DISCONNECTED - com.novomind.ecom.api.iagent.state.PhoneDeviceState

The phone device is disconnected.

DISMISS - com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction

The type DISMISS represents the action that will delete the delivery failure message from the incoming account without further action.

displayName - Variable in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab

displayName() - Method in annotation type com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel

displayName() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannel

DOUBLE - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

dueDate(Date) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket

dueDate(Date) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket

duration(Duration) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration

Sets the duration to display the notification.

E

editTime(Duration) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Applies an edit time to the new ticket.

enableClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and enforces a clearance authorization of the final answer on a ticket before being sent.

enableSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method overrides the default ability and enforces a spell check of the answer on a ticket before being sent.

ENCRYPTED_STRING - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

ENDING - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification

ending classification

EntityHandler - Interface in com.novomind.ecom.api.iagent.persistence

Globals Handler to access MasterEntities

equals(Object) - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab

equals(Object) - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent

equals(Object) - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem

equals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision

If compared to another AnalyzerDecision instance the equality is based on the object returned by get() otherwise false

equals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision

If compared to another LanguageAnalyzerDecision instance the equality is based on the Language of the containing Locale object

equals(Object) - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab

ERROR - com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel

Message level indicating that an error has occurred.

ERROR - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type

displays an error notification

errorCode - Variable in exception com.novomind.ecom.api.iagent.exception.PhoneSystemException

ESTABLISHED - com.novomind.ecom.api.iagent.state.CallState

The call has been accepted and connected to an agent device.

Event - Interface in com.novomind.ecom.api.iagent.common.event

This is the basic interface for all kinds of events in the novomind iAGENT system.

EXCLAMATION_MARK_GREY - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type

Mark tab with grey exclamation mark

EXCLAMATION_MARK_GREY - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification

EXCLAMATION_MARK_RED - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type

Mark tab with red exclamation mark

EXCLAMATION_MARK_RED - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification

execute() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperation

This method executes a create ticket operation synchronously.

execute() - Method in interface com.novomind.ecom.api.iagent.operation.Operation

This method executes the operation.

execute() - Method in interface com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperation

This method executes a close operation on a chat as an agent.

execute() - Method in interface com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperation

This method executes a close operation on a chat as a supervisor.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperation

This method executes a close operation on a ticket as an agent.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperation

This method executes a close operation on a ticket as a supervisor.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperation

This method executes an automatic internal forward operation on a ticket.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperation

This method executes an internal forward operation on a ticket as a supervisor.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperation

This method executes an automatic recategorization operation on a Call.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperation

This method executes an automatic recategorization operation on a ticket.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperation

This method executes a recategorization operation on a Call as a supervisor.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperation

This method executes a recategorization operation on a ticket as a supervisor.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperation

This method executes an automatic re-queue operation on a ticket.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperation

This method executes a re-queue operation on a ticket as a supervisor.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperation

This method executes a resubmit operation on a ticket as a supervisor.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperation

This method executes a routing tag operation on an issue.

execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperation

This method executes a routing tag operation on an issue as a supervisor.

executeFrontendScript(FrontendScript) - Method in interface com.novomind.ecom.api.iagent.frontend.operation.FrontendController

This method can be used to execute a script in the frontend of the novomind iAGENT app.

explicit() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent

The explicit option restricts the resubmit operation on the specified agent, that means when the agent is not available after exceeding the due date, then the ticket will not be routed to an other suitable agent.

ExtendedMessage - Class in com.novomind.ecom.api.imail.core.connector

Wraps a Message and provides additional information during messages retrieval by the ExtendedMessageConnector.

ExtendedMessage(Message) - Constructor for class com.novomind.ecom.api.imail.core.connector.ExtendedMessage

Constructs a ExtendedMessage with the specified message.

ExtendedMessageConnector - Interface in com.novomind.ecom.api.imail.core.connector

This interface is an extension point to implement message retrieval from different sources to the iAGENT system.

EXTERNAL_FORWARDED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been externally forwarded and will be processed by an external clerk.

EXTERNAL_INQUIRED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been externally forwarded by an agent for an inquiry.

EXTERNAL_REPLY - com.novomind.ecom.api.iagent.model.Account.AccountType

Means that the account is an external reply account.

ExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been externally forwarded within the novomind iAGENT core process and the associated ticket has been closed.

ExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.

ExternalForwardMessageSentAndTicketKeptEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.

externalForwardReplyMessageReceived(ExternalReplyMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener

The method is called after the reply message of an external forward operation has been received.

externalInquiryReplyMessageReceived(ExternalReplyMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener

The method is called after the reply message of an external inquiry has been received.

ExternalMessageIdProvider - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an object, that has an external id

ExternalMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been answered by an external recipient and successfully been sent and the associated ticket has been closed within the novomind iAGENT core process.

ExternalReceiverProvider - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an object, that has an external receiver

ExternalReplyMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for external reply messages, returning from 2nd level.

ExternalReplyMessage - Interface in com.novomind.ecom.api.imail.model

Represents an incoming MailMessage that has been received by the external 2nd-Level-reply account as answer to a previously sent inquiry.

ExternalReplyMessageInfo - Interface in com.novomind.ecom.api.imail.model

A ExternalReplyMessageInfo object provides information about an ExternalReplyMessage.

ExternalReplyMessageManipulationInput - Interface in com.novomind.ecom.api.imail.core.input

An ExternalReplyManipulationInput contains all information to manipulate an ExternalReplyMessage.

ExternalReplyMessageManipulationResult - Class in com.novomind.ecom.api.imail.core.result

Represents the result of the optional external reply message manipulation by an ExternalReplyMessageManipulator.

ExternalReplyMessageManipulationResult(Message) - Constructor for class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult

Creates an ExternalReplyMessageManipulationResult with a manipulated message

ExternalReplyMessageManipulator - Interface in com.novomind.ecom.api.imail.core

This plugin allows to manipulate the reply message of an external inquiry or forward operation before being processed.

ExternalReplyMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external reply message has been received.

ExternalReplyMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core

This interface is an extension point to take any action after a reply message of an external inquiry or forward operation has been received.

ExternalReplyToIdProvider - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an object, that has an external reply to id

ExternalRouting - Interface in com.novomind.ecom.api.iagent.model

An ExternalRouting provides all required information and configuration for an ExternalRoutingConnector.

ExternalRoutingConnector - Interface in com.novomind.ecom.api.iagent.connector.externalrouting

The ExternalRoutingConnector is an interface to provide functionality of an external routing in order to delegate the routing responsibility of issues to an external platform.

ExternalRoutingConnectorPlugin - Annotation Type in com.novomind.ecom.api.iagent.plugin

Runtime annotation used to mark an ExternalRoutingConnector

ExternalRoutingConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab

Represents a customized ExternalRoutingConnectorTab

ExternalRoutingConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab

The path of the customized .xhtml must be inside 'META-INF/views', e.g.

ExternalRoutingConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab

An ExternalRoutingConnectorTabProvider is used to provide a custom ExternalRoutingConnectorTab.

ExternalRoutingConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context

An ExternalRoutingConnectorTabViewContext provides an ExternalRoutingModifier which is used to change the underlying ExternalRouting.

ExternalRoutingException - Exception in com.novomind.ecom.api.iagent.exception

Signals that an exception has occurred in connection with an ExternalRoutingConnector.

ExternalRoutingException() - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingException

ExternalRoutingException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingException

ExternalRoutingException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingException

ExternalRoutingModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type ExternalRouting

ExternalRoutingRequestException - Exception in com.novomind.ecom.api.iagent.exception

An error has occurred during the attempt to start a routing request.

ExternalRoutingRequestException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException

ExternalRoutingRequestException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException

ExternalSenderProvider - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an object, that has an external sender

ExternalTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been answered by an external clerk and now is waiting for clearance before being sent.

ExternalTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been answered by an external clerk and now is waiting to be sent to the customer in the next step.

ExternalTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been closed by an external recipient within the novomind iAGENT routing process without being answered.

F

FAILED - com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause

The call is finished abnormally due to an error

FAILED - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause

The call has been finished due to an unexpected error e.g.

FAILED - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause

The call could not be connected, because the target device is no longer available or an error has occurred during call establishment.

FAILED - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause

The call could not be redirected, because the external target is invalid or an error has occurred during call establishment.

FINISHED - com.novomind.ecom.api.iagent.state.CallState

The call has been disconnected and finished.

FINISHED - com.novomind.ecom.api.iagent.state.RoutingWorkItemState

The life cycle of the RoutingWorkItem has ended.

finishQueuedCall(FinishQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector

A call may be finished e.g.

FinishQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request

Provides all required information to disconnect and finish a QueuedCall.

FinishQueuedCallRequest.FinishCause - Enum in com.novomind.ecom.api.iagent.request

Represents all available types of available finish causes.

FOLLOWUP - com.novomind.ecom.api.imail.model.AnswerType

This type represents a follow-up attempt to send the message again.

format() - Method in annotation type com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel

The CustomChatChannelMessageFormat which the MessengerTextMessage of this CustomChatChannel uses (TEXT by default).

formatElements() - Method in annotation type com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel

The CustomChatChannelMessageFormatElements which the CustomChatChannel supports (none by default).

forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext

Creates an AgentCategoryVisibility for the given user.

forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext

Creates an AgentCategoryVisibility for the given user.

forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext

Creates an SupervisorCategoryVisibility for the given user.

forUserWithOrphans(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext

Creates an SupervisorCategoryVisibility for the given user.

FORWARD - com.novomind.ecom.api.imail.model.AnswerType

The type FORWARD represents an externally forwarded message that has been placed on the outgoing queue to be sent to it's recipient.

FrontendComponent - Class in com.novomind.ecom.api.iagent.frontend.operation

This class represents a component in the frontend of the novomind iAGENT app.

FrontendComponent() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent

FrontendController - Interface in com.novomind.ecom.api.iagent.frontend.operation

This interface is used to provide specific functions to be called on the frontend of the novomind iAGENT app.

FrontendMessage - Class in com.novomind.ecom.api.iagent.frontend.operation

This class represents a message in the frontend of the novomind iAGENT app.

FrontendMessage() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage

FrontendMessageLevel - Enum in com.novomind.ecom.api.iagent.frontend.operation

This enum represents the severity of the frontend message.

FrontendScript - Class in com.novomind.ecom.api.iagent.frontend.operation

This class represents a script, that can be executed in the frontend of the novomind iAGENT app.

FrontendScript() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript

G

get() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler

Returns a BusinessHourInfo for the current system wide BusinessHour instance

get() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision

get() - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision

Return the instance (the "value") of the AnalyzerDecision.

get() - Method in interface com.novomind.ecom.api.imail.routing.persistence.Modifier

Get the object which is modified in this Modifier.

get(BusinessHour) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler

Returns a BusinessHourInfo for the given BusinessHour instance

get(Category) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler

Returns a BusinessHourInfo for the given Category instance

get(Tenant) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler

Returns a BusinessHourInfo for the given Tenant instance

get(User) - Method in interface com.novomind.ecom.api.iagent.state.AgentInfoHandler

Returns an AgentInfo for the given user.

get(Class<T>, Long) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler

Returns the instance of the MasterEntity with the matching id.

get(Class<T>, Predicate<T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler

Returns the instance of the MasterEntity with the matching predicate.

get(Class<T>, Predicate<T>, Comparator<? super T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler

Returns a list of the instances of the MasterEntities with the matching predicate, or all, if no predicate is provided.

get(Long) - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogHandler

This method returns the optional BacklogHandler with the given id or an empty optional, if the BacklogHandler with the given id does not exist within the backlog.

get(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns an Object value for the given key.

getAccount() - Method in interface com.novomind.ecom.api.iagent.provider.AccountProvider

Returns the account

getAccountConnectorTab(AccountConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTabProvider

getAccountModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.AccountConnectorTabViewContext

getAccountModifier(Account, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build a AccountModifier for the passed Account object.

getAccountType() - Method in interface com.novomind.ecom.api.iagent.model.Account

The method returns the AccountType of this account.

getAccountType() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the Account.AccountType representing the type of this account which is held in this AccountModifier.

getActiveAgent() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogChatInfo

getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider

The method returns the ActiveCall instance.

getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.IncomingCallProvider

The method returns the ActiveCall instance.

getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.OutgoingCallProvider

The method returns the ActiveCall instance.

getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveDaysOfWeek() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot

Returns a set indicating for which weekdays this time slot is defined.

getAdditionalAttachments(AttachmentFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator

The method provides a list of suitable attachments for an issue and an agent.

getAdditionalCategories(IssueRecategorizationFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator

The method provides a list of suitable categories as recategorization target for a set of issues and a user.

getAdditionalUsers(IssueInternalForwardFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.forward.InternalForwardListManipulator

The method provides a list of suitable users as internal forwarding target for a set of issues.

getAddress() - Method in interface com.novomind.ecom.api.iagent.model.Account

Returns the Account's email address.

getAddress() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the current account address which is held in this AccountModifier.

getAdministrationMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider

This function will be called to collect all SubMenuItems to be stored in the end of the administration menu.

getAgent() - Method in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException

getAgent() - Method in interface com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult

getAgent() - Method in interface com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult

getAgent() - Method in interface com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult

getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent

getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent

The method returns the optionally assigned agent as target for the resubmitted ticket.

getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent

The method returns the optional agent, if it has been assigned as target for the internal forward operation.

getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent

This method returns the previously assigned agent of the requeued ticket.

getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent

This method returns the agent that received the ticket

getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException

getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException

getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException

getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException

getAgent() - Method in exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException

getAgentAvailability() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent

getAgentAvailability() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns an AgentAvailability for the agent represented by this AgentInfo instance

getAgentAvailability(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler

This method returns the ModifiableAgentAvailability for an agent.

getAgentAvailability(User, AgentGroup) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler

This method returns the ModifiableAgentAvailability for an Agent and an AgentGroup.

getAgentBacklogMessageFilterMenuItem(AgentMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider

The method is called on plugins implementing this interface to determine all information to display a custom backlog message menu entry in the novomind iAGENT Desk.

getAgentCallCloseAction() - Method in interface com.novomind.ecom.api.iagent.frontend.dialog.AgentCallCloseActionViewContext

Returns the AgentCallCloseAction object.

getAgentCallQuickCase() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentCallQuickCaseStartOperationResult

Returns the started call quick case.

getAgentChatCloseAction() - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatCloseActionViewContext

Returns the AgentChatCloseAction object.

getAgentChatInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Get the AgentChatInfo for the agent represented by this AgentInfo instance

getAgentDevice() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState

Returns an optional AgentDevice if the agent device is connected or otherwise an empty optional.

getAgentDevice() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult

getAgentDeviceLoginResult() - Method in interface com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo

Returns the AgentDeviceLoginResult that has been returned by the AgentDeviceControlConnector.loginAgent(com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest) method during the agent's login procedure.

getAgentDeviceState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent

getAgentDeviceState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns an AgentDeviceState for the agent represented by this AgentInfo instance

getAgentDraftMessage() - Method in interface com.novomind.ecom.api.imail.model.AgentDraftMessageInfo

getAgentEditorController() - Method in interface com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider

Returns the AgentEditorController

getAgentFolderInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Get the AgentFolderInfo for the agent represented by this AgentInfo instance

getAgentGroup() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent

If the agent's availability has been changed globally for the agent the method returns an empty optional.

getAgentGroup() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment

getAgentGroup() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent

The method returns the optional agent group, if it has been assigned as target for the internal forward operation.

getAgentGroupAssignments() - Method in interface com.novomind.ecom.api.iagent.model.User

getAgentGroupModifier(AgentGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build an AgentGroupModifier for the passed AgentGroup object.

getAgentHomeTab(AgentHomeViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabProvider

The method is called on plugins implementing this interface to determine all information to display a custom AgentHomeTab view.

getAgentIncomingCallInfoList() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns a List of AgentIncomingCallInfo objects for all currently delivered or established IncomingCalls attached to the agent device, if the agent has logged on with a phone device.

getAgentLoginState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent

getAgentLoginState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns an AgentLoginState for the agent represented by this AgentInfo instance

getAgentMailEditorAppearance(AgentMailEditorViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider

The method is called on plugins implementing this interface to customize the appearance of the agent's mail editor for a selected message.

getAgentMailEditorViewContext() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleManipulationInput

Returns the AgentMailEditorViewContext associated with the request to the view component

getAgentMessage() - Method in interface com.novomind.ecom.api.imail.model.AgentMessageInfo

getAgentOutgoingCallInfoList() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns a List of AgentOutgoingCallInfo objects for all currently delivered or established OutgoingCalls attached to the agent device, if the agent has logged on with a phone device.

getAgentOutgoingMessageFilterMenuItem(AgentMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider

The method is called on plugins implementing this interface to determine all information to display a custom outgoing message menu entry in the novomind iAGENT Desk.

getAgentPauseState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent

getAgentPauseState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns an AgentPauseState for the agent represented by this AgentInfo instance

getAgentPauseState(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler

This method returns the ModifiableAgentPauseState for an agent.

getAgentPhoneSystemInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns an optional AgentPhoneSystemInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device connected to a PhoneSystem.

getAgentPhoneTicketMailEditorAppearance(AgentPhoneTicketMailEditorViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider

The method is called on plugins implementing this interface to customize the appearance of the agent's mail editor for a PhoneTicket.

getAgentPostProcessingState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent

getAgentPostProcessingState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns an AgentPostProcessingState for the agent represented by this AgentInfo instance

getAgentPostProcessingState(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler

This method returns the ModifiableAgentPostProcessingState for an agent.

getAgentQueuedCallInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo

Returns an optional AgentQueuedCallInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device and if there is currently a delivered or established QueuedCall attached to the agent device.

getAgentQuickCase() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperationResult

Returns the started quick case.

getAgentQuickCase() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorViewContext

Returns the AgentCallQuickCase

getAgentQuickCase() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo

Returns the AgentQuickCase

getAgentQuickCaseMailEditorAppearance(AgentQuickCaseMailEditorViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider

The method is called on plugins implementing this interface to customize the appearance of the agent's mail editor for a QuickCase.

getAgentQuickCaseOperationBuilder(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler

This method returns the AgentQuickCaseOperationBuilder for an agent.

getAgentRoutingTimeout() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the chatbot agentRoutingTimeout in seconds.

getAgentRoutingTimeout() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot agentRoutingTimeout which is held in this ChatBotModifier.

getAgentSidebarContent(AgentSidebarViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContentProvider

The method is called on plugins implementing this interface when an agent has logged on successfully to determine all information to display a custom sidebar within the novomind iAGENT Desk.

getAgentTicketCloseAction() - Method in interface com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketCloseActionViewContext

Returns the AgentTicketCloseAction object.

getAgentTicketSendAndCloseAction() - Method in interface com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketSendAndCloseActionViewContext

Returns the AgentTicketSendAndCloseAction object.

getAllPrivileges() - Method in interface com.novomind.ecom.api.iagent.routing.privilege.GroupPrivilegeHandler

Returns the set of all privileges

getAlternativeOutgoingAccount() - Method in interface com.novomind.ecom.api.iagent.model.Account

getAlternativeOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the current optional alternative outgoing account which is held in this AccountModifier.

getAnalyticsMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider

This function will be called to collect all SubMenuItems to be stored in the end of the analytics menu.

getApp() - Method in interface com.novomind.ecom.api.iagent.provider.AppProvider

Returns the app

getAppId() - Method in interface com.novomind.ecom.api.iagent.model.App

Returns the id of this app

getAppMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider

This function will be called to collect all SubMenuItems to be stored in the end of the app menu.

getAssignedAddresses() - Method in interface com.novomind.ecom.api.iagent.model.Contact

Returns an unmodifiable cached view of the assigned email addresses.

getAssignedAddresses() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Returns an unmodifiable cached view of the assigned email addresses.

getAssignedAgentGroup() - Method in interface com.novomind.ecom.api.iagent.model.Category

getAssignedAgentGroup() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current assigned AgentGroup which is held in this CategoryModifier.

getAssignedAndOrphansVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext

Creates an SupervisorTenantVisibilityContext for the given user.

getAssignedCategories() - Method in interface com.novomind.ecom.api.iagent.assignment.CategoryAssigned

Returns an unmodifiable cached view of the assigned categories.

getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Get an unmodifiable view of the current assigned categories which are held in this GroupModifier.

getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Get an unmodifiable view of the current assigned categories which are held in this TextModuleFirstLevelGroupModifier.

getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Get an unmodifiable view of the current assigned categories which are held in this TransactionCodeModifier.

getAssignedPhoneNumbers() - Method in interface com.novomind.ecom.api.iagent.model.Contact

Returns an unmodifiable cached view of the assigned phone numbers as Fully Qualified Telephone Numbers according to ITU-T standard E.164 (e.g.

getAssignedPhoneNumbers() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Returns an unmodifiable cached view of the assigned phone numbers as Fully Qualified Telephone Numbers according to ITU-T standard E.164 (e.g.

getAssignedPrivileges() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup

Returns the set of all privileges of this group

getAssignedPrivileges() - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Get an unmodifiable view of the current assigned privileges which are held in this SystemGroupModifier.

getAssignedPrivileges(User) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.GroupPrivilegeHandler

Returns the set of the privileges assigned to the user

getAssignedSystemGroups() - Method in interface com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned

Returns an unmodifiable cached view of the assigned system groups.

getAssignedSystemGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get an unmodifiable view of the current assigned system groups which are held in this CategoryModifier.

getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour

Returns an unmodifiable set of the assigned tenants.

getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting

Returns an unmodifiable cached view of the assigned tenants.

getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason

Returns an unmodifiable cached view of the assigned tenants.

getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem

Returns an unmodifiable cached view of the assigned tenants.

getAssignedTenants() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Get an unmodifiable view of the current assigned tenants which are held in this ExternalRoutingModifier.

getAssignedTenants() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Get an unmodifiable view of the current assigned tenants which are held in this PhoneSystemModifier.

getAssignedTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.Category

Returns an unmodifiable cached view of the assigned text module first level groups.

getAssignedTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get an unmodifiable view of the current assigned text module first level groups which are held in this CategoryModifier.

getAssignedTransactionCodes() - Method in interface com.novomind.ecom.api.iagent.model.Category

Returns an unmodifiable cached view of the assigned transaction codes.

getAssignedTransactionCodes() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get an unmodifiable view of the current assigned transaction codes which are held in this CategoryModifier.

getAssignedUsers() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup

Returns an unmodifiable cached view of the assigned users.

getAssignedUsers() - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Get an unmodifiable view of the current assigned users which are held in this SystemGroupModifier.

getAssignedVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext

Creates an AgentTenantVisibilityContext for the given user.

getAssignedVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext

Creates an SupervisorTenantVisibilityContext for the given user.

getAssociatedCall() - Method in interface com.novomind.ecom.api.iagent.model.AgentCallQuickCase

This method optionally provides the Call associated with this AgentCallQuickCase.

getAssociatedCall() - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext

This method optionally provides the Call associated with this phone ticket.

getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction

Returns the attachment

getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction

Returns the attachment

getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.validator.IncomingAttachmentChatMessage

Returns the attachment

getAttachmentDataSource() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction

Returns the attachment

getAttachmentDataSource(String) - Method in interface com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider

getAttachments() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

getAttachments() - Method in interface com.novomind.ecom.api.imail.model.MailMessage

getAttribute(String) - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent

Get attributes of the event.

getAttribute(String) - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult

Returns the value to which the specified key is mapped, or null if no mapping for the key exists.

getAttributes() - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent

Provides the attributes as map.

getAttributes() - Method in interface com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage

This method allows to define additional attributes, that will be associated with the chat and accessible via the chat's storage.

getAttributes() - Method in interface com.novomind.ecom.api.iagent.model.Contact

Returns an unmodifiable cached view of attributes which can be used to identify the contact (see ContactIdentifier for further information).

getAttributes() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier

getAttributes() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult

The method returns all available attributes

getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent

getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent

getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent

getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent

getAttributes() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Returns an unmodifiable cached view of attributes which can be used to identify the contact (see ContactIdentifier for further information).

getAutoRoutingCategoryMode() - Method in interface com.novomind.ecom.api.iagent.model.User

getAutoRoutingCategoryMode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current CategoryMode for the automatic routing of this user which is held in this UserModifier.

getAvailableCount() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator

This method is called before the iteration.

getBacklogCallInfo(Call) - Method in interface com.novomind.ecom.api.iagent.backlog.CallBacklogHandler

This method returns the BacklogCallInfo for the given Call.

getBacklogChatInfo(Chat) - Method in interface com.novomind.ecom.api.iagent.backlog.ChatBacklogHandler

This method returns the BacklogChatInfo for the given Chat.

getBacklogMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider

This function will be called to collect all SubMenuItems to be stored in the end of the backlog menu.

getBacklogMessage() - Method in interface com.novomind.ecom.api.iagent.request.TicketRoutingRequest

The method returns the BacklogMessage.

getBacklogMessage() - Method in interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage() - Method in interface com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo

getBacklogMessageInfo(Ticket) - Method in interface com.novomind.ecom.api.iagent.backlog.TicketBacklogHandler

This method returns the BacklogMessageInfo for the given Ticket.

getBccAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage

getBehavior() - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab

getBehavior() - Method in interface com.novomind.ecom.api.iagent.frontend.tab.InfoTab

The behavior of the InfoTab when the tab's parent view is being rendered.

getBehavior() - Method in class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab

The behavior of the AgentHomeTab when the tab's parent view is being rendered.

getBehavior() - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab

getBehavior() - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab

getBoolean(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns the Boolean value for the key

getBorderColor() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

getBotRoutingTimeout() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the chatbot botRoutingTimeout in seconds Determines the wait time for a chatbot that is no longer reachable before it gets rerouted to an agent.

getBotRoutingTimeout() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot botRoutingTimeout which is held in this ChatBotModifier.

getBusinessHour() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfo

getBusinessTimeSlots() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour

Returns an unmodifiable set of the assigned time slots.

getCalculationTimestamp() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput

The method returns the calculation timestamp which is the current time when the loop for the calculation for all issues starts.

getCall() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState

The method returns the optional Call if the agent currently is in post processing state due to a call.

getCall() - Method in interface com.novomind.ecom.api.iagent.provider.CallProvider

Returns the call

getCall() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

Returns the optional Call object associated with this event.

getCall() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationFailedException

getCall() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException

getCall(String) - Method in interface com.novomind.ecom.api.iagent.backlog.CallBacklogHandler

This method returns the optional Call with the given callId assigned by the PBX or an empty optional if the Call with the given callId does not exist within the backlog.

getCallId() - Method in exception com.novomind.ecom.api.iagent.exception.CallNotFoundException

getCallId() - Method in exception com.novomind.ecom.api.iagent.exception.CallOperationException

getCallId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall

This method returns the unique callId given by the PBX.

getCallId() - Method in interface com.novomind.ecom.api.iagent.model.Call

The unique id of the call, that has been assigned to the call by the PBX when the call has been received.

getCallInfoTab(BacklogCallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider

The method is called on plugins implementing this interface on all call info views displaying backlog calls.

getCallInfoTab(CallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider

The method is called on plugins implementing this interface to determine all information to display a custom call info tab view.

getCallInfoTab(SearchResultCallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider

The method is called on plugins implementing this interface on all call info views displaying a call, that has been retrieved by a search request.

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent

getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent

getCallState(Call) - Method in interface com.novomind.ecom.api.iagent.backlog.CallBacklogHandler

This method returns the CallState for the given Call.

getCallState(QueuedCall) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector

Retrieve the state of a queued call

getCaption() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaMessage

The caption of the media.

getCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current categories assigned to the chatbot which are held in this ChatBotModifier.

getCategories(AgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler

This method returns the visible categories for the given agent context

getCategories(OnlineAgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler

This method returns the visible categories for the given agent context

getCategories(OnlineAgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler

This method returns the visible categories for the given agent context

getCategories(SupervisorCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler

This method returns the visible categories for the given supervisor context

getCategory() - Method in interface com.novomind.ecom.api.iagent.model.AgentQuickCase

getCategory() - Method in interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider

Returns the optional Category.

getCategory() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest

The Category for the outgoing call if available, otherwise an empty optional.

getCategory() - Method in interface com.novomind.ecom.api.iagent.state.AgentCallInfo

The Category for the ActiveCall if available, otherwise an empty optional.

getCategoryConfigTab(CategoryConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTabProvider

getCategoryDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData

Returns an unmodifiable List of CategoryAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).

getCategoryDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

getCategoryModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigViewContext

getCategoryModifier(Category, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build a CategoryModifier for the passed Category object.

getCcAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage

getChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerAccount

getChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Get the current chat channel which is held in this MessengerAccountModifier.

getChannel() - Method in interface com.novomind.ecom.api.iagent.model.Account

getChannel() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the current channel which is held in this AccountModifier.

getChat() - Method in exception com.novomind.ecom.api.iagent.exception.ChatOperationFailedException

getChat() - Method in interface com.novomind.ecom.api.iagent.provider.ChatProvider

Returns the chat

getChatBot() - Method in interface com.novomind.ecom.api.iagent.provider.ChatBotProvider

Returns the chatbot

getChatBotModifier(ChatBot, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build a ChatBotModifier for the passed ChatBot object.

getChatChannel() - Method in interface com.novomind.ecom.api.iagent.model.Chat

getChatCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentChatInfo

Returns the number of active chats for the agent.

getChatInfoTab(AgentChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider

The method is called on plugins implementing this interface on all chat info views displaying agent folder chats within the personal agent folder.

getChatInfoTab(ArchiveAccessChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider

The method is called on plugins implementing this interface on all chat info views displaying a chat, that has been retrieved directly via an archive access.

getChatInfoTab(BacklogChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider

The method is called on plugins implementing this interface on all chat info views displaying backlog chats.

getChatInfoTab(ChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider

The method is called on plugins implementing this interface to determine all information to display a custom chat info tab view.

getChatInfoTab(SearchResultChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider

The method is called on plugins implementing this interface on all chat info views displaying a chat, that has been retrieved by a search request.

getChatSession() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep

getChatState() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogChatInfo

getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent

getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatQueuedEvent

getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatQuitEvent

getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent

getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRoutedEvent

getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent

getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatStateChangedEvent

getChatSteps() - Method in interface com.novomind.ecom.api.iagent.model.Chat

getChildAgentGroups() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup

Returns an unmodifiable cached view of the direct child agentgroups.

getChildSystemGroups() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup

Returns an unmodifiable cached view of the direct child systemgroups.

getChildTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleRoot

Returns an unmodifiable, sorted cached view of the direct child first level textmodule groups.

getChildTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier

Get the current direct child textmodule first level groups list which is held in this TextModuleRootModifier.

getChildTextModuleNodes() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup

Returns an unmodifiable, sorted cached view of the direct child textmodule nodes.

getChildTextModuleNodes() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem

Returns a list of the child text module nodes.

getChildTextModuleNodes() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Get the current direct child textmodule nodes list which is held in this TextModuleFirstLevelGroupModifier.

getChildTextModules() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleGroup

Returns an unmodifiable, sorted cached view of the direct child textmodules.

getChildTextModules() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier

Get the current direct child textmodules list which is held in this TextModuleGroupModifier.

getChildTextModuleSecondLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup

Returns an unmodifiable, sorted cached view of the direct child second level textmodule groups.

getChildTextModuleSecondLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Get the current direct child textmodule second level groups list which is held in this TextModuleFirstLevelGroupModifier.

getClassification() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup

getClassification() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Get the current classification which is held in this TextModuleFirstLevelGroupModifier.

getComment() - Method in interface com.novomind.ecom.api.iagent.rating.RatingData

getComponentPath() - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent

The given component path for the customized .xhtml composite component.

getConfidence() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision

getConfidence() - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision

Returns the confidence for this decision.
By contract the valid range for confidence is 0 to 100 (a percent value).

getConfig() - Method in interface com.novomind.ecom.api.iagent.model.App

Returns the configuration of this app.

getConfirmationTemplateDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData

Returns a unmodifiable List of TemplateAnalyzerDecisions for the confirmation template containing the results of preceding Apps.

getConfirmationTemplateDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

getConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

The methods returns the instance of the ConnectedAgentDevice.

getConnector() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting

Returns the optional instance of the ExternalRoutingConnector.

getConnector() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem

Returns the optional instance of the PhoneSystemConnector.

getContact() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Get the Contact which is modified in this ContactModifier.

getContact(Call) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

This method returns the optional Contact of a Call.

getContact(Ticket) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

This method returns the optional Contact of a Ticket.

getContactByContactIdentifier(ContactIdentifier) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

This method returns the optional Contact for a ContactIdentifier.

getContactByContactIdentifier(ContactIdentifier, Tenant) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

This method returns the optional Contact for a ContactIdentifier and a Tenant.

getContactByID(Long) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

This method returns the optional Contact of an id.

getContactIdentifier() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider

This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact.

getContactIdentifier() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider

This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact.

getContactIdentifier() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent

This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact.

getContactIdentifier() - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage

This method returns the additional contact information used as secondary search criteria while searching an existing contact.

getContactIdentifier() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

This method returns the additional contact information used as secondary search criteria while searching an existing contact.

getContactListByContactIdentifier(ContactIdentifier) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

This method returns a list of all contacts matching any of the search criteria of the ContactIdentifier.

getContactListByContactIdentifier(ContactIdentifier, Tenant) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

This method returns a list of contacts that are assigned to a Tenant and matching any of the search criteria of the ContactIdentifier.

getContactModifier(Contact, Optional<User>) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

Build a ContactModifier for the passed Contact object.

getContactRelationHandler(Contact, Optional<User>) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

Build a ContactRelationHandler for the passed Contact object.

getContent() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

getContent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

getContentId() - Method in interface com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource

The content id must contain only the following characters: [a-z][A-Z][0-9].-_ The maximum number of characters is 255.

getContentType() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage

The content type of the media.

getContentType() - Method in interface com.novomind.ecom.api.iagent.model.Attachment

e.g.

getCount() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification

The number to be displayed within a bubble

getCreatedDate() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode

getCreatedUser() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode

getCurrentAssignedAgent() - Method in interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

The method returns the currently assigned agent of the ticket.

getCurrentVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext

Creates an OnlineAgentTenantVisibilityContext for the given user.

getCustomerName() - Method in interface com.novomind.ecom.api.iagent.model.CustomerChatSession

getData() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage

The content data of the media in byte format.

getDate() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerMessageStatusEvent

The date of the status event.

getDate() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMessage

The date when the message has been sent.

getDate() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

getDate(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns the Date value for the key

getDateCreated() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote

getDateEnqueued() - Method in interface com.novomind.ecom.api.iagent.model.Call

The enqueued date of this call.

getDateEstablished() - Method in interface com.novomind.ecom.api.iagent.state.AgentCallInfo

getDateFinished() - Method in interface com.novomind.ecom.api.iagent.model.Call

The finished date is when the call has ended.

getDateFirstRouted() - Method in interface com.novomind.ecom.api.iagent.model.Call

The date of the first successful routing of this call to an agent.

getDateReceived() - Method in interface com.novomind.ecom.api.iagent.model.Issue

getDefaultServiceLevelRatio() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput

The method returns the calculated default service level ratio for the Issue.

getDelay() - Method in exception com.novomind.ecom.api.imail.exception.TemporaryMessagingException

The method returns the optional time to delay the message processing.

getDeliveryFailureAction() - Method in class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult

Returns the Optional DeliveryFailureAction of this DeliveryFailureMessageReceivedResult.

getDeliveryFailureMessage() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo

getDescription() - Method in interface com.novomind.ecom.api.iagent.model.TransactionCode

Deprecated, for removal: This API element is subject to removal in a future version.

Replaced by LocalizedDescribed.getDescription(Locale)} This method will now return the localized description of this transaction code for the default language of the novomind iAGENT system.

getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current category description which is held in this CategoryModifier.

getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot description which is held in this ChatBotModifier.

getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Get the current group description which is held in this GroupModifier.

getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Get the current location description which is held in this LocationModifier.

getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier

Get the current tenant description which is held in this TenantModifier.

getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Get the current textmodule description which is held in this TextModuleModifier.

getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Deprecated, for removal: This API element is subject to removal in a future version.

Replaced by TransactionCodeModifier.getDescription(Locale)} This method will now return the localized description of the associated TransactionCode for the default language of the novomind iAGENT system.

getDescription(Locale) - Method in interface com.novomind.ecom.api.iagent.common.LocalizedDescribed

Returns the description of this object in the specified language.

getDescription(Locale) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Get the current transaction code description for the provided language which is held in this TransactionCodeModifier.

getDestinationCategory() - Method in interface com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult

getDestinationCategory() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent

This method returns the destination category of the chat after it has been recategorized.

getDestinationCategory() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction

This method returns the destination category of the ticket.

getDestinationCategory() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent

This method returns the destination category of the ticket after it has been recategorized.

getDestinationCategory() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException

getDeviceId() - Method in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException

getDeviceId() - Method in interface com.novomind.ecom.api.iagent.model.AgentDevice

getDeviceId() - Method in interface com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest

getDialogUrl() - Method in exception com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException

getDialogUrl() - Method in exception com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException

getDialogUrl() - Method in exception com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException

getDisplayName() - Method in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab

getDisplayName() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

getDisplayName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current category display name which is held in this CategoryModifier.

getDisplayName(Locale) - Method in interface com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed

Returns the display name of this object in the specified language.

getDisplayName(Locale) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Get the current transaction code display name for the provided language which is held in this TransactionCodeModifier.

getDouble(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns the Double value for the key

getDueDate() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent

This method returns the due date of the resubmitted chat.

getDueDate() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent

This method returns the due date of the internally forwarded ticket.

getDueDate() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent

This method returns the due date of the resubmitted ticket.

getDueDateOptional() - Method in interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

The method returns the due date of the ticket, if the ticket currently is resubmitted or internally forwarded.

getDuration() - Method in interface com.novomind.ecom.api.iagent.model.Call

Deprecated.

Please use CallInfo.getTotalDuration() instead. The duration of a finished call is the elapsed time between the received date and the finished date. If the call has not been finished yet, the duration of the call is the elapsed time between the received date and the current time now.

getElapsedServiceLevelTime() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput

The method returns the total elapsed time of the Issue in milliseconds since it has been created.

getEmailAddress() - Method in interface com.novomind.ecom.api.iagent.model.User

Returns the email address of the user in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1)

getEmailAddress() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current user email address in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1) which is held in this UserModifier.

getEmailAddresses() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier

getEncryptedString(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns the String value for the key.

getEnd() - Method in interface com.novomind.ecom.api.iagent.model.Holiday

getEndDate() - Method in interface com.novomind.ecom.api.iagent.model.Chat

getEndTime() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot

getEntities(Class<T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler

Returns a list of the not deleted instances of the MasterEntities.

getErrorCode() - Method in exception com.novomind.ecom.api.iagent.exception.PhoneSystemException

getEscalationCategory() - Method in interface com.novomind.ecom.api.iagent.model.Category

getEscalationCategory() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current escalation category which is held in this CategoryModifier.

getEscalationTimeoutMillis() - Method in interface com.novomind.ecom.api.iagent.model.Category

getEscalationTimeoutMillis() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current escalation timeout in milliseconds which is held in this CategoryModifier.

getEventDate() - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent

getEventDate() - Method in interface com.novomind.ecom.api.iagent.common.event.Event

Returns the Date when the event has occurred.

getExternalAddress() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent

This method returns the email address of the external recipient responsible for the ticket send and close operation.

getExternalAddress() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent

This method returns the email address of the external recipient responsible for the ticket send and close operation.

getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent

This method returns the email address of the external sender that has sent the message to the central outgoing queue.

getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent

This method returns the email address of the external sender that has sent the message to the central outgoing queue.

getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent

This method returns the email address of the external recipient responsible for the ticket close operation.

getExternalId() - Method in interface com.novomind.ecom.api.iagent.model.Contact

The external id of a Contact may be used to associate the novomind iAGENT contact object with external customer data.

getExternalId() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Get the current external id which is held in this ContactModifier.

getExternalMessageId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalMessageIdProvider

The unique id referencing the message at the external source.

getExternalReplyAccount() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo

getExternalReplyChannel() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo

getExternalReplyMessage() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo

getExternalReplyToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalReplyToIdProvider

The external id of the message that has been replied to.

getExternalRoutingConnectorTab(ExternalRoutingConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTabProvider

Provides a customized ExternalRoutingConnectorTab IMPORTANT NOTE:
Please verify the type of the ExternalRouting to prevent displaying multiple custom tabs on the configuration page.

getExternalRoutingModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext

getExternalRoutingModifier(ExternalRouting, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build a ExternalRoutingModifier for the passed ExternalRouting object.

getFailCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent

getFailCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent

getFailureReason() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedFailedEvent

The failure reason.

getFailureReason() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerSendMessageFailedEvent

The failure reason.

getFilename() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage

The filename of the media.

getFilter() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

getFilter() - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem

getFilterPredicate(AttachmentFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator

The method allows to filter the list of all available system attachments stored on the file system or added by other plugins, that are displayed to the agent's attachment selection dialog.

getFilterPredicate(IssueRecategorizationFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator

The method allows to filter the list of all available categories, that are displayed to the recategorization dialog.

getFilterPredicate(IssueInternalForwardFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.forward.InternalForwardListManipulator

The method allows to filter the list of all available users, that are displayed to the forwarding dialog.

getFinishCause() - Method in interface com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest

getFinishCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent

getFinishOrigin() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent

getFromAddress() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

getFromAddress() - Method in interface com.novomind.ecom.api.imail.model.MailMessage

getFromId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider

A unique identifier of the sender / from of the message or status.

getFromName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider

The name of the sender / from of the message or status.

getFunction(Call) - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator

This more specific method is called to obtain an optional ToDoubleFunction only to override the calculation of an individual service level ratio for a Call.

getFunction(Chat) - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator

This more specific method is called to obtain an optional ToDoubleFunction only to override the calculation of an individual service level ratio for a Chat.

getFunction(Issue) - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator

The method allows to override the default algorithm to calculate the service level ratio for an Issue by returning an optional ToDoubleFunction that calculates the individual service level ratio for each Issue.

getFunction(Ticket) - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator

This more specific method is called to obtain an optional ToDoubleFunction only to override the calculation of an individual service level ratio for a Ticket.

getGroupId() - Method in interface com.novomind.ecom.api.iagent.model.App

Returns the id of the group of this app

getGroupingName(Locale) - Method in interface com.novomind.ecom.api.iagent.model.GroupPrivilege

Returns the grouping name of this privilege in the specified language.

getHeader(String) - Method in interface com.novomind.ecom.api.imail.model.MailMessage

getHeight() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

getHelpMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider

This function will be called to collect all SubMenuItems to be stored in the end of the help menu.

getHighlightType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior

The HighlightType is a visual effect to highlight the complete tab e.g.

getHolidays() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour

Returns an optional unmodifiable map of holiday names to holiday instances assigned to this business hour.

getHtml() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep

getHtml() - Method in interface com.novomind.ecom.api.iagent.model.TextChatMessage

Returns the content of this text chat message in html representation.

getHtml() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

getHtml() - Method in interface com.novomind.ecom.api.imail.model.MailMessage

getId() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent

The id is the unique identifier of the component in the frontend of the novomind iAGENT app.

getId() - Method in interface com.novomind.ecom.api.iagent.model.AgentQuickCase

getId() - Method in interface com.novomind.ecom.api.iagent.model.GroupPrivilege

getId() - Method in interface com.novomind.ecom.api.iagent.model.Issue

getId() - Method in interface com.novomind.ecom.api.iagent.routing.privilege.Privilege

getId() - Method in interface com.novomind.ecom.api.imail.model.Process

getIgnoreVisibility() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

getIgnoreVisibility() - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem

getInactiveServiceLevelTime() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput

The method returns the sum of inactive time of the Issue in milliseconds, e.g.

getInactivityTimeout() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the chatbot inactivityTimeout in seconds.

getInactivityTimeout() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot inactivityTimeout which is held in this ChatBotModifier.

getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo

getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.Ticket

getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent

Returns the IncomingBindings object.

getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput

Returns the IncomingBindings object.

getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageInput

Returns the IncomingBindings object, which may be used to pass any transient data to other apps or to the knowledge base.

getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.provider.IncomingBindingsProvider

Returns the IncomingBindings object.

getIncomingCall() - Method in interface com.novomind.ecom.api.iagent.provider.IncomingCallProvider

The method returns the IncomingCall instance.

getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo

getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.Ticket

getIncomingChatStep() - Method in interface com.novomind.ecom.api.iagent.model.IncomingChatStepInfo

getIncomingMessage() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingMessageAnalyzerData() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput

Returns the current IncomingMessageAnalyzerData, containing several Decisions made by preceding Apps.

getIncomingMessengerConversationTypingStatus() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConversationTypingEvent

The messenger conversation typing status.

getIncomingMessengerMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedFailedEvent

The messenger message.

getIncomingMessengerMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedSuccessfulEvent

The messenger message.

getIncomingReceivedMessengerAudioDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerAudioDataMessageReceivedEvent

The received messenger audio data message.

getIncomingReceivedMessengerAudioUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerAudioUrlMessageReceivedEvent

The received messenger audio url message.

getIncomingReceivedMessengerFileDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerFileDataMessageReceivedEvent

The received messenger file data message.

getIncomingReceivedMessengerFileUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerFileUrlMessageReceivedEvent

The received messenger file url message.

getIncomingReceivedMessengerImageDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerImageDataMessageReceivedEvent

The received messenger image data message.

getIncomingReceivedMessengerImageUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerImageUrlMessageReceivedEvent

The received messenger image url message.

getIncomingReceivedMessengerRawMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerRawMessageReceivedEvent

The incoming messenger raw message.

getIncomingReceivedMessengerTextMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerTextMessageReceivedEvent

The received messenger text message.

getIncomingReceivedMessengerVideoDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerVideoDataMessageReceivedEvent

The received messenger video data message.

getIncomingReceivedMessengerVideoUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerVideoUrlMessageReceivedEvent

The received messenger video url message.

getIncomingSentMessengerAudioDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerAudioDataMessageSentEvent

The sent messenger audio data message.

getIncomingSentMessengerAudioUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerAudioUrlMessageSentEvent

The sent messenger audio url message.

getIncomingSentMessengerFileDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerFileDataMessageSentEvent

The sent messenger file data message.

getIncomingSentMessengerFileUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerFileUrlMessageSentEvent

The sent messenger file url message.

getIncomingSentMessengerImageDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerImageDataMessageSentEvent

The sent messenger image data message.

getIncomingSentMessengerImageUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerImageUrlMessageSentEvent

The sent messenger image url message.

getIncomingSentMessengerRawMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerRawMessageSentEvent

The sent messenger raw message.

getIncomingSentMessengerTextMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerTextMessageSentEvent

The sent messenger text message.

getIncomingSentMessengerVideoDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerVideoDataMessageSentEvent

The sent messenger video data message.

getIncomingSentMessengerVideoUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerVideoUrlMessageSentEvent

The sent messenger video url message.

getIndex() - Method in interface com.novomind.ecom.api.iagent.rating.RatingData

getInputStream() - Method in interface com.novomind.ecom.api.iagent.model.AttachmentDataSource

getIntermediateStorage() - Method in interface com.novomind.ecom.api.iagent.model.AgentQuickCase

getIntermediateStorage() - Method in interface com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider

Returns the IntermediateStorage for the instance of this AccountModifier

getIntermediateStorage() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent

The method allows to provide an IntermediateStorage with any data to be stored in the database for the QueuedCallChangedEvent.

getIntermediateStorage() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

getIssue() - Method in interface com.novomind.ecom.api.iagent.frontend.IssueViewContext

Returns the currently viewed issue

getIssue() - Method in interface com.novomind.ecom.api.iagent.provider.IssueProvider

Returns the issue

getIssue() - Method in exception com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException

getIssue() - Method in exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException

getIssueId() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote

getIssues() - Method in interface com.novomind.ecom.api.iagent.frontend.categories.IssueRecategorizationFilterContext

The recategorization can be done for one or more selected issues at the same time.

getIssues() - Method in interface com.novomind.ecom.api.iagent.frontend.forward.IssueInternalForwardFilterContext

The internal forwarding can be done for one or more selected issues at the same time.

getItemId() - Method in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException

getItemId() - Method in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException

getItemId() - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem

The RoutingWorkItem must provide a globally unique id to identify the object.

getJavaScript() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript

The JavaScript code, that can be executed in the frontend.

getJoinedContactList(Contact) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler

Returns a list of contacts that are joined to the associated Contact.

getKeySet() - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns a keyset of all set keys for the instance of this StorageProvider

getKnowledgeBaseAgentName() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the name of the knowledgebase agent used for this chatbot.

getKnowledgeBaseAgentName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot knowledgeBaseAgentName which is held in this ChatBotModifier.

getLanguageCode() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

getLanguageCode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

getLanguageDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData

Returns an unmodifiable List of LanguageAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).

getLanguageDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

getLanguageSkills() - Method in interface com.novomind.ecom.api.iagent.model.User

getLanguageSkills() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current language skills which are held in this UserModifier.

getLastAssignedAgent() - Method in interface com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent

This method returns the optional User which represents the agent that is currently or was last assigned to the related issue.

getLastAssignedAgent() - Method in interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

The method returns the last assigned agent of the ticket which also includes the currently assigned agent.

getLastChangeDateWithNotify() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

getLastChangeDateWithNotify() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

getLastChangedDate() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode

getLastChangedUser() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode

getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent

The methods returns the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished.

getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent

getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent

getLevel() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage

The level indicates the severity of the message.

getLocale() - Method in interface com.novomind.ecom.api.iagent.model.Issue

Returns a locale object representing the language of the issue.

getLocale() - Method in interface com.novomind.ecom.api.iagent.model.User

Returns the locale of this user

getLocale() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current Locale representing the display language of this user which is held in this UserModifier.

getLocalizedDescriptions() - Method in interface com.novomind.ecom.api.iagent.common.LocalizedDescribed

Returns the localized descriptions of this object.

getLocalizedDisplayNames() - Method in interface com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed

Returns the localized display names of this object.

getLocation() - Method in interface com.novomind.ecom.api.iagent.model.Issue

Returns the optional Location of the issue.

getLocation() - Method in interface com.novomind.ecom.api.iagent.provider.LocationProvider

Returns the location or null

getLocation() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current Location which is held in this UserModifier.

getLocationDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData

Returns an unmodifiable List of LocationAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).

getLocationDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

getLocationModifier(Location, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build a LocationModifier for the passed Location object.

getLogoutPath() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

getLong(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns the Long value for the key

getMailInfoTab(AgentBacklogMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the message folder for inquiries, forwarded or resubmitted tickets.

getMailInfoTab(AgentDraftMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the agent's draft folder.

getMailInfoTab(AgentMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying agent folder messages within the personal agent folder.

getMailInfoTab(AgentOutgoingMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the agent's sent folder.

getMailInfoTab(AgentPhoneTicketMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying a phone ticket.

getMailInfoTab(AgentQuickCaseMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying a quick case message.

getMailInfoTab(ArchiveAccessMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying a ticket, that has been retrieved directly via an archive access.

getMailInfoTab(BacklogMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying backlog messages.

getMailInfoTab(ClaimMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying a ticket from an iCLAIM view.

getMailInfoTab(ExternalReplyMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying external reply messages, returning from 2nd level.

getMailInfoTab(MailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface to determine all information to display a custom mail info tab view.

getMailInfoTab(OutgoingMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying outgoing messages.

getMailInfoTab(SearchResultMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider

The method is called on plugins implementing this interface on all mail info views displaying a ticket, that has been retrieved by a search request.

getManualRoutingCategoryMode() - Method in interface com.novomind.ecom.api.iagent.model.User

getManualRoutingCategoryMode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current CategoryMode for the manual routing of this user which is held in this UserModifier.

getMaxChatCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentChatInfo

getMaxChats() - Method in interface com.novomind.ecom.api.iagent.model.User

getMaxChats() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current maximum number of chats that should be routed to this user which is held in this UserModifier.

getMaxMails() - Method in interface com.novomind.ecom.api.iagent.model.User

getMaxMails() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current maximum number of mails that should be routed to this user which is held in this UserModifier.

getMaxTicketCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo

getMessage() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent

getMessage() - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage

Returns the message retrieved by the ExtendedMessageConnector.

getMessage() - Method in class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult

getMessage() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult

getMessage() - Method in class com.novomind.ecom.api.imail.core.result.TemplateMessageManipulationResult

getMessage() - Method in interface com.novomind.ecom.api.imail.model.TemplateMessage

This method returns the underlying Message of this TemplateMessage and allows direct manipulation of the Message.

getMessageCopy() - Method in interface com.novomind.ecom.api.imail.model.MailMessage

The method returns a copy of the underlying Message.

getMessageFormats() - Method in interface com.novomind.ecom.api.iagent.model.Channel

getMessageId() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

The messageId of a message must be globally unique.

getMessageId() - Method in interface com.novomind.ecom.api.imail.model.MailMessage

getMessageTab(IncomingMessageViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider

The method is called on plugins implementing this interface on message views displaying incoming messages.

getMessageTab(SentMessageViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider

The method is called on plugins implementing this interface on all message views displaying sent messages.

getMessengerAccountConnectorTab(MessengerAccountConnectorTabViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTabProvider

getMessengerAccountModifier() - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTabViewContext

getMessengerAccountModifier(MessengerAccount, Optional<User>) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountPersistencyHandler

Build a MessengerAccountModifier for the passed MessengerAccount object.

getMessengerMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerEditedMessageEvent

Returns the new edited messenger message

getMessengerRawMessageComponent(IncomingMessengerRawMessageAgentViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(IncomingMessengerRawMessageArchiveAccessViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(IncomingMessengerRawMessageBacklogViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(IncomingMessengerRawMessageSearchResultViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(MessengerRawMessageAgentViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(MessengerRawMessageArchiveAccessViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(MessengerRawMessageBacklogViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(MessengerRawMessageSearchResultViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(MessengerRawMessageViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(OutgoingMessengerRawMessageAgentViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(OutgoingMessengerRawMessageArchiveAccessViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(OutgoingMessengerRawMessageBacklogViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getMessengerRawMessageComponent(OutgoingMessengerRawMessageSearchResultViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider

Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.

getName() - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent

getName() - Method in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab

getName() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Get the current messenger account name which is held in this MessengerAccountModifier.

getName() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem

Returns the name of the TextModuleFirstLevelGroupItem

getName() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

getName() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Get the current contact name which is held in this ContactModifier.

getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the current account name which is held in this AccountModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot name which is held in this ChatBotModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Get the current name of the associated ExternalRouting which is held in this ExternalRoutingModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Get the current group name which is held in this GroupModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Get the current location name which is held in this LocationModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Get the current name of the associated PhoneSystem which is held in this PhoneSystemModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier

Get the current tenant name which is held in this TenantModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier

Get the current textmodule node name which is held in this TextModuleNodeModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Get the current transaction code name which is held in this TransactionCodeModifier.

getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current user name which is held in this UserModifier.

getName(Locale) - Method in interface com.novomind.ecom.api.iagent.model.GroupPrivilege

Returns the name of this privilege in the specified language.

getNickname() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the chatbot nickname.

getNickname() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot nickname which is held in this ChatBotModifier.

getNotes() - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes

getNotes() - Method in interface com.novomind.ecom.api.imail.model.Process

getNotes() - Method in interface com.novomind.ecom.api.imail.model.Ticket

getNotes(User) - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes

getNotesCount() - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes

getNotification() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior

The InfoTabNotification is a visible mark placed within the tab's label e.g.

getOrCreatePrivilege(String) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler

This method gets or creates a Privilege with the name for the app

getOrigin() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep

getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo

getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo

getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo

getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo

getOutgoingCall() - Method in interface com.novomind.ecom.api.iagent.provider.OutgoingCallProvider

The method returns the OutgoingCall instance.

getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo

getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo

getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo

getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo

getOutgoingChatChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo

getOutgoingChatChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageInfo

getOutgoingChatChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo

getOutgoingChatStep() - Method in interface com.novomind.ecom.api.iagent.model.OutgoingChatStepInfo

getOutgoingMessage() - Method in interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo

getOutgoingMessageInfo() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent

getOutgoingMessengerAccount() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo

getOutgoingMessengerAccount() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageInfo

getOutgoingMessengerAccount() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo

getOutgoingMessengerAudioDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerAudioDataMessageInfo

getOutgoingMessengerConversationTypingStatus() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo

getOutgoingMessengerFileDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerFileDataMessageInfo

getOutgoingMessengerImageDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerImageDataMessageInfo

getOutgoingMessengerMessageReadStatus() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo

getOutgoingMessengerRawMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerRawMessageInfo

getOutgoingMessengerTextMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerTextMessageInfo

getOutgoingMessengerVideoDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerVideoDataMessageInfo

getOutputStream() - Method in interface com.novomind.ecom.api.iagent.model.AttachmentDataSource

This method maybe unsupported and throws a RuntimeException

getParent() - Method in interface com.novomind.ecom.api.iagent.model.Group

getParent() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup

getParent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Get the current parent system group which is held in this GroupModifier.

getParent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier

Get the current parent textmodule first level group which is held in this TextModuleSecondLevelGroupModifier.

getParentFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

Returns an unmodifiable cached view of the parent first level text module groups.

getParentGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

Returns an unmodifiable cached view of the parent text module groups (first and second level).

getParentMessageId() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

The parent messageId, if set, references the messageId of a previously received message, that relates to this message.

getParentSecondLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

Returns an unmodifiable cached view of the parent second level text module groups.

getPassword() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current user password which is held in this UserModifier.

getPath() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

getPath() - Method in class com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContent

getPauseReason() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState

The method returns the optional PauseReason if the agent currently is in pause state.

getPhoneDeviceState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent

getPhoneDeviceState(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector

Retrieve the current PhoneDeviceState of the device.

getPhoneNumbers() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier

getPhoneSystem() - Method in interface com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo

Returns the PhoneSystem that has been used to connect the agent's phone device.

getPhoneSystemConnectorTab(PhoneSystemConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTabProvider

Provides a customized PhoneSystemConnectorTab IMPORTANT NOTE:
Please verify the type of the PhoneSystem to prevent displaying multiple custom tabs on the configuration page.

getPhoneSystemModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext

getPhoneSystemModifier(PhoneSystem, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build a PhoneSystemModifier for the passed PhoneSystem object.

getPhoneSystemState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent

getPostprocessingStartDate() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState

The method returns the optional post processing start date if the agent currently is in post processing state.

getPreSendAgentMessage() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo

getPreSendMessage() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo

getPreSendMessageInfo() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.BotChatClosedEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatEnqueuedEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatQuitEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRequeuedEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRoutedEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatStateChangedEvent

getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent

getPreviousTicketState() - Method in interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPrivilege() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

Returns the Privilege of this SubMenuItem, if present

getPrivilege() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem

Returns the Privilege of this SupervisorMessageFilterMenuItem, if present

getProcess() - Method in interface com.novomind.ecom.api.imail.provider.ProcessProvider

Returns the process

getProtocol() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerAccount

getProtocol() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Get the current protocol which is held in this MessengerAccountModifier.

getProtocol() - Method in interface com.novomind.ecom.api.iagent.model.Account

getProtocol() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the current protocol which is held in this AccountModifier.

getQueuedCall() - Method in interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

The methods returns the instance of the QueuedCall.

getQuickCaseMessage() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo

getRatingData() - Method in interface com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent

This method returns the RatingData for all RatingData.Indexes sent by the customer.

getRawMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage

The serialized version of the raw messenger message as string.

getReason() - Method in exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

getRecategorizationCount() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent

This method returns the number of recategorizations of the chat up to and including this one.

getRecategorizationCount() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent

This method returns the number of recategorizations of the ticket up to and including this one.

getReferencedTicket() - Method in interface com.novomind.ecom.api.iagent.model.Chat

getRelatedCloseActionExceptions() - Method in exception com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException

getRelatedCloseActions() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction

This method returns the close actions of the related tickets which were closed in this multi ticket close operation.

getRelatedIssue() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest

The related Issue of the outgoing call if exists, otherwise an empty optional.

getReportsMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider

This function will be called to collect all SubMenuItems to be stored in the end of the reports menu.

getResourcePath() - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab

getResourcePath() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab

getRestUrl() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the chatbot restUrl.

getRestUrl() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot restUrl which is held in this ChatBotModifier.

getReviewDuration() - Method in interface com.novomind.ecom.api.iagent.model.Chat

getRouteToAgentTimeout() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the chatbot routeToAgentTimeout in seconds If a previous customer chat was assigned to an agent, a following chat from the same customer will get routed to an agent in this time period

getRouteToAgentTimeout() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot routeToAgentTimeout which is held in this ChatBotModifier.

getRoutingDuration() - Method in interface com.novomind.ecom.api.iagent.model.Call

Deprecated.

Please use CallRoutingInfo.getRoutingDuration() instead. The routing duration is the elapsed time between the enqueued date and first routed date. The optional will be empty if the call has not been routed yet.

getRoutingDuration() - Method in interface com.novomind.ecom.api.iagent.model.Chat

getRoutingDuration() - Method in interface com.novomind.ecom.api.imail.model.CallRoutingInfo

The routing duration is the elapsed time between the enqueued date and first routed date.

getRoutingTags() - Method in interface com.novomind.ecom.api.iagent.model.Issue

Returns an unmodifiable set of the currently assigned routing tags.

getRoutingTags() - Method in interface com.novomind.ecom.api.iagent.model.User

Returns an unmodifiable set of the currently assigned routing tags.

getRoutingTags() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current routing tags which are held in this UserModifier.

getRoutingTagsAdded() - Method in interface com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult

getRoutingTagsRemoved() - Method in interface com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult

getRoutingWorkItem() - Method in interface com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider

The methods returns the instance of the RoutingWorkItem.

getRoutingWorkItemState(RoutingWorkItem) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

Retrieve the state of a RoutingWorkItem.

getScheme() - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageViewContext

The scheme of the raw messenger message to be displayed.

getScheme() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage

The scheme of this raw messenger message.

getScheme() - Method in interface com.novomind.ecom.api.iagent.model.Attachment

The scheme is used to identify the AttachmentDataSourceProvider and must be equal to the scheme of the AttachmentDataSourceProvider that provides the InputStream for this Attachment.

getScheme() - Method in interface com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider

The scheme identifies the AttachmentDataSourceProvider.

getScore() - Method in interface com.novomind.ecom.api.iagent.rating.RatingData

getSearchMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider

This function will be called to collect all SubMenuItems to be stored in the end of the search menu.

getSelectionDate() - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent

Returns the Date when the message had been selected previously.

getSelectionType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior

The SelectionType defines an action that is being taken when the tab's parent view is renederd e.g.

getSelectionType() - Method in class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior

The SelectionType defines an action that is being taken when the tab's parent view is rendered e.g.

getSendingUser() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo

getSendingUser() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageInfo

getSendingUser() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo

getSendingUser() - Method in interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo

getSendingUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent

getSendingUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent

getSentMessage() - Method in interface com.novomind.ecom.api.imail.model.OptionalSentMessageInfo

getSentMessage() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo

getSentTicketID() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo

getServiceLevelMillis() - Method in interface com.novomind.ecom.api.iagent.model.Category

getServiceLevelMillis() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current service level in milliseconds which is held in this CategoryModifier.

getShortcut() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

getShortcut() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

getSignature() - Method in interface com.novomind.ecom.api.iagent.model.User

getSignature() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current signature which is held in this UserModifier.

getSize() - Method in interface com.novomind.ecom.api.iagent.model.Attachment

getSkill() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment

getSourceCategory() - Method in interface com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult

getSourceCategory() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent

This method returns the source category of the chat before it has been recategorized.

getSourceCategory() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction

This method returns the source category of the ticket before the recategorization.

getSourceCategory() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent

This method returns the source category of the ticket before it has been recategorized.

getSourceCategory() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException

getSourceId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall

This method returns the optional sourceId of the call.

getSourceId() - Method in interface com.novomind.ecom.api.iagent.model.Call

The optional sourceId is the caller identification or caller number of the call.

getStart() - Method in interface com.novomind.ecom.api.iagent.model.Holiday

getStartDate() - Method in interface com.novomind.ecom.api.iagent.model.Chat

getStartTime() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot

getStorage() - Method in interface com.novomind.ecom.api.iagent.model.TransactionCode

getStorage() - Method in interface com.novomind.ecom.api.iagent.provider.StorageProvider

Returns the Storage for the instance of this StorageProvider

getString(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns the String value for the key

getString(String) - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingBindings

Returns the string value to which the specified key is mapped, or null if this map contains no mapping for the key.

getSubject() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

getSubject() - Method in interface com.novomind.ecom.api.imail.model.MailMessage

getSubMenuItems() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

getSubMenuItems() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

getSuggestionTemplateDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData

Returns a unmodifiable List of TemplateAnalyzerDecisions for the suggestion template containing the results of preceding Apps.

getSuggestionTemplateDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

getSupervisorBacklogMessageFilterMenuItem(SupervisorMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider

The method is called on plugins implementing this interface to determine all information to display a custom backlog message menu entry in the novomind iAGENT Supervisor.

getSupervisorOutgoingMessageFilterMenuItem(SupervisorMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider

The method is called on plugins implementing this interface to determine all information to display a custom outgoing message menu entry in the novomind iAGENT Supervisor.

getSystemGroupModifier(SystemGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build an SystemGroupModifier for the passed SystemGroup object.

getTargetId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall

This method returns the targetId of the call.

getTargetId() - Method in interface com.novomind.ecom.api.iagent.model.Call

The targetId is the call destination, e.g.

getTargetId() - Method in interface com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest

The target id for the QueuedCall to be redirected.

getTargetId() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest

The id or number of the target for the OutgoingCall to be called.

getTargetId() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent

The method returns the targetId of the external target for the redirect.

getTargetId() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent

The method returns the targetId of the external target for the failed redirect.

getTargetServiceLevelTime() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput

The method returns the target service level time defined by the Category configuration of the Issue.

getTemplateMessage() - Method in interface com.novomind.ecom.api.imail.core.input.TemplateMessageManipulationInput

This method returns the generated template message ready to be processed by the novomind iAGENT routing process.

getTenant() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Get the current tenant which is held in this MessengerAccountModifier.

getTenant() - Method in interface com.novomind.ecom.api.iagent.model.Contact

Returns the Tenant that is currently assigned to the Contact.

getTenant() - Method in interface com.novomind.ecom.api.iagent.model.Issue

Returns the optional tenant of the issue or an empty optional if no tenant is assigned to the issue.

getTenant() - Method in interface com.novomind.ecom.api.iagent.provider.OptionalTenantProvider

Returns the optional Tenant

getTenant() - Method in interface com.novomind.ecom.api.iagent.provider.TenantProvider

Returns the tenant

getTenant() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest

The Tenant for the outgoing call if available, otherwise an empty optional.

getTenant() - Method in interface com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction

Returns the tenant of the attachment.

getTenant() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Get the current tenant which is held in this ContactModifier.

getTenant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the current tenant which is held in this AccountModifier.

getTenant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot tenant which is held in this ChatBotModifier.

getTenant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Get the current tenant which is held in this SystemGroupModifier.

getTenantConfigTab(TenantConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTabProvider

getTenantModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigViewContext

getTenantModifier(Tenant, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build a TenantModifier for the passed Tenant object.

getTenants(AgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler

This method returns the visible tenants for the given agent context

getTenants(OnlineAgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler

This method returns the visible tenants for the given context.

getTenants(OnlineAgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler

This method returns the visible tenants for the given online agent context

getTenants(SupervisorTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler

This method returns the visible tenants for the given supervisor context

getText() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage

The text of the frontend message.

getText() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage

The text of the messenger message as string.

getText() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep

getText() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote

getText() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

getText() - Method in interface com.novomind.ecom.api.imail.model.MailMessage

getTextChatMessage() - Method in class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult

getTextChatMessage() - Method in class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult

getTextModuleFirstLevelGroup() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem

Returns the optional persistent TextModuleFirstLevelGroup wrapped by this TextModuleFirstLevelGroupItem.

getTextModuleFirstLevelGroupItems() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleManipulationInput

Returns the list of TextModuleFirstLevelGroupItem offered to the agent in the mail editor view component associated with the request.

getTextModuleFirstLevelGroupItems(AgentMailEditorTextModuleManipulationInput) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleListManipulator

The method allows to manipulate the list of first level group items offered to an agent within the novomind iAGENT Desk mail editor.

getTextModuleFirstLevelGroupModifier(TextModuleFirstLevelGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build an TextModuleFirstLevelGroupModifier for the passed TextModuleFirstLevelGroup object.

getTextModuleModifier(TextModule, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build an TextModuleModifier for the passed TextModule object.

getTextModuleRootModifier(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build an TextModuleRootModifier for the TextModuleRoot object.

getTextModuleSecondLevelGroupModifier(TextModuleSecondLevelGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build an TextModuleSecondLevelGroupModifier for the passed TextModuleSecondLevelGroup object.

getTicket() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent

Returns an Optional containing the associated Ticket if the Ticket was found or an empty Optional if the associated Ticket could not be found.

getTicket() - Method in interface com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput

Returns an Optional containing the associated Ticket if the Ticket was found or an empty Optional if the associated Ticket could not be found.

getTicket() - Method in interface com.novomind.ecom.api.imail.provider.TicketProvider

Returns the ticket

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException

getTicket() - Method in exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException

getTicketCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo

getTicketId() - Method in interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketIds() - Method in interface com.novomind.ecom.api.imail.model.Process

getTickets() - Method in interface com.novomind.ecom.api.imail.model.Process

Get the set of tickets assigned to this process as an unmodifiable set.

getTicketState() - Method in interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.model.Ticket

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent

getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent

getTicketStorage() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageInput

Returns the storage of the ticket to be created for the IncomingMessage.

getTicketStorage(Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler

Returns a Storage for a Ticket with the given id.

getTicketStorages(Set<Long>) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler

Returns a Map of Ticket id -> Storage of the Ticket

getTimestamp() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep

getTimeZone() - Method in interface com.novomind.ecom.api.iagent.model.Location

Returns the timezone of the location

getTimeZone() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Get the current location timezone which is held in this LocationModifier.

getTitle() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

getToAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage

getToggleEvents() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

getToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider

A unique identifier of the receiver / to of the message or status.

getToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatus

A unique identifier of the receiver / to of the typing status.

getToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessage

A unique identifier of the receiver / to of the message.

getToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage

A unique identifier of the receiver / to of the message.

getToName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider

The name of the receiver / to of the message or status.

getToName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatus

The name of the receiver / to of the typing status.

getToName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessage

The name of the receiver / to of the message.

getToName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage

The name of the receiver / to of the message.

getTopHeaderContent(TopHeaderViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContentProvider

getTotalDeliveredDuration() - Method in interface com.novomind.ecom.api.imail.model.CallInfo

The total delivered duration is the elapsed time while the call is ringing at a device.

getTotalDuration() - Method in interface com.novomind.ecom.api.imail.model.CallInfo

The total duration of a call is the elapsed time between the received date and the finished date.

getTotalEstablishedDuration() - Method in interface com.novomind.ecom.api.imail.model.CallInfo

The total established duration is the elapsed time while the participants of the call can talk to each other (including on hold).

getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.action.call.AgentCallCloseAction

This method returns the optional TransactionCode that has been applied during the call close operation.

getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction

This method returns the optional TransactionCode that has been applied during the chat close operation.

getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.model.Call

The transaction code assigned to the call when finished.

getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult

The method returns the optionally assigned transaction code to the closed chat.

getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest

The optional transaction code for the call to be finished.

getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest

The optional transaction code for the QueuedCall to be redirected.

getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent

This method returns the optional TransactionCode that has been applied during the chat close operation.

getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.routing.event.BotChatClosedEvent

This method returns the optional TransactionCode that has been applied during the chat close operation.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction

This method returns the optional TransactionCode that has been applied during the ticket close operation.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent

This method returns the optional TransactionCode that has been applied during the ticket close operation.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent

This method returns the optional TransactionCode that has been applied during the ticket close operation.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent

This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent

This method returns the optional TransactionCode that has been selected during the external forward operation of the ticket.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent

This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent

This method returns the optional TransactionCode that has been applied during the external forward and close operation of the ticket.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent

This method returns the optional TransactionCode that has been selected during the external forward operation of the ticket.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent

This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.

getTransactionCode() - Method in interface com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult

The method returns the optionally assigned transaction code to the closed ticket.

getTransactionCodeConfigTab(TransactionCodeConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTabProvider

getTransactionCodeModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigViewContext

getTransactionCodeModifier(TransactionCode, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build a TransactionCodeModifier for the passed TransactionCode object.

getType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification

The Type of the notification

getType() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus

The type of the typing status.

getType() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting

The type of an ExternalRouting is the unmodifiable and unique name of the ExternalRoutingConnector implementation defined by the ExternalRoutingConnectorPlugin annotation of the class.

getType() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem

The type of a PhoneSystem is the unmodifiable and unique name of the PhoneSystemConnector implementation defined by the PhoneSystemConnectorPlugin annotation of the class.

getType() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext

getType() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext

getUid() - Method in interface com.novomind.ecom.api.iagent.model.App

Returns the unique id of this app.

getUid() - Method in interface com.novomind.ecom.api.iagent.model.Location

Returns the uid of the location

getUid() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Get the current location uid which is held in this LocationModifier.

getUID() - Method in interface com.novomind.ecom.api.iagent.model.Attachment

The UID must contain only the following characters: [a-z][A-Z][0-9].-_ The maximum number of characters is 255.

getUnmodifiedResult() - Static method in class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult

Provides an IncomingTextChatMessageManipulationResult without any modifications

getUnmodifiedResult() - Static method in class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult

Provides an OutgoingTextChatMessageManipulationResult without any modifications

getUnmodifiedResult() - Static method in class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult

Provides an ExternalReplyMessageManipulationResult without any modifications

getUnmodifiedResult() - Static method in class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult

Provides an IncomingMessageManipulationResult without any modifications

getUrl() - Method in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab

getUrl() - Method in interface com.novomind.ecom.api.iagent.frontend.tab.Tab

The URL of the tab's content

getUrl() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaUrlMessage

The url to the media file of this message.

getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

getUser() - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext

getUser() - Method in interface com.novomind.ecom.api.iagent.frontend.ViewContext

Returns the currently logged on user associated with the ViewContext

getUser() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment

getUser() - Method in interface com.novomind.ecom.api.iagent.provider.UserProvider

Returns the user

getUser() - Method in interface com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent

This method returns the user who closed the chat.

getUser() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent

The method allows to associate a User with the event.

getUser() - Method in interface com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent

This method returns the user who closed the chat.

getUser() - Method in exception com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException

getUser() - Method in exception com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException

getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext

getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext

getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext

getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext

getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext

getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext

getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent

getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent

getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent

getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException

getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException

getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException

getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException

getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException

getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException

getUser() - Method in exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException

getUserAssignments() - Method in interface com.novomind.ecom.api.iagent.model.AgentGroup

Returns an unmodifiable cached view of the user assignments.

getUserAssignments() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier

Get an unmodifiable view of the current user assignments which are held in this AgentGroupModifier.

getUserConfigTab(UserConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTabProvider

getUserModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.user.UserConfigViewContext

getUserModifier(User, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler

Build an UserModifier for the passed User object.

getUsername() - Method in interface com.novomind.ecom.api.iagent.model.User

Returns the username of the user

getUsername() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current user username which is held in this UserModifier.

getUserNotificationOperationBuilder(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler

This method returns the UserNotificationOperationBuilder for an agent.

getValueType(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Returns the type of the value for the given key.

getVendor() - Method in interface com.novomind.ecom.api.iagent.model.App

Returns the vendor of this app

getVersion() - Method in interface com.novomind.ecom.api.iagent.model.App

Returns the version of this app

getViewUrl(String) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext

This method should be used to prepare the chat info view url

getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarViewContext

This method should be used to prepare the sidebar view url

getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext

This method should be used to prepare the call info view url

getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext

This method should be used to prepare the mail info view url

getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext

This method should be used to prepare the message view url

getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext

Returns the visibility of this context

getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext

Returns the visibility of this context

getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext

Returns the visibility of this context

getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext

Returns the visibility of this context

getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext

Returns the visibility of this context

getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext

Returns the visibility of this context

getWaitTime() - Method in exception com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException

getWidth() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

getWorkTimeDuration() - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent

Returns the Duration of work time.

getXHeaders() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage

This method allows to define additional X-Headers.

GREETING - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification

greeting classification

Group - Interface in com.novomind.ecom.api.iagent.model

Represents a Group object

GroupModifier<T extends Group & MasterEntity> - Interface in com.novomind.ecom.api.imail.routing.persistence

GroupPrivilege - Interface in com.novomind.ecom.api.iagent.model

Represents a privilege object

GroupPrivilegeHandler - Interface in com.novomind.ecom.api.iagent.routing.privilege

This handler provides access to group privileges.

growl() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder

This method returns a UserNotificationOperationBuilder.Growl instance which is able to set the different parameters for building a user notification by a growl.

GrowlUserNotificationOperation - Interface in com.novomind.ecom.api.iagent.operation.notification

Represents an operation to display a growl notification to a user.

H

hangup(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector

Hang up the current call on the agent device.

hashCode() - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab

hashCode() - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent

hashCode() - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem

hashCode() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision

hashCode is delegated to the object returned by get().

hashCode() - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision

hashCode is based on the Language of the containing Locale object

hashCode() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab

hasOutgoingCallCapability() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult

hasPrivilege(User, GroupPrivilege) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.GroupPrivilegeHandler

Checks if the user has the GroupPrivilege

hasPrivilege(User, Privilege) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler

Checks if the user has the Privilege

hasRecording() - Method in interface com.novomind.ecom.api.iagent.model.Call

The method returns true if the call has been recorded, otherwise false.

header(String, String) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Adds custom headers to the message that will be created for the new ticket.

Holiday - Interface in com.novomind.ecom.api.iagent.model

Represents a holiday object

html(String) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the content for the message of the new ticket as html.

html(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert

This method returns a UserNotificationOperationBuilder.Alert.Html instance which is able to display a html alert popup notification to the user.

html(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl

This method returns a UserNotificationOperationBuilder.Growl.Html instance which is able to display a user notification with a html message.

HTML - com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat

htmlIcon(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon

Applies a custom icon to the notification as html.

I

id - Variable in enum com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

INCOMING - com.novomind.ecom.api.iagent.model.Account.AccountType

Means that the account is an incoming account.

IncomingAttachmentChatMessage - Interface in com.novomind.ecom.api.iagent.validator

This interface provides information about an incoming message containing an attachment that is supposed to be uploaded.

IncomingBindings - Interface in com.novomind.ecom.api.imail.core.bindings

This interface provides typed key-value-pair mappings for the incoming message process.

IncomingBindingsProvider - Interface in com.novomind.ecom.api.imail.provider

Represents an object that "knows" or can provide an IncomingBindings object.

IncomingCall - Interface in com.novomind.ecom.api.iagent.model

The interface represents an incoming direct call from any source device to an agent device.

incomingCallDelivered(IncomingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates an alerting incoming call on an agent device.

IncomingCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An IncomingCallDeliveredEvent is triggered, when an IncomingCall is ringing (alerting) on an agent device.

incomingCallEstablished(IncomingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates that an incoming call on an agent device has been accepted by the agent and the connection has been established.

IncomingCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An IncomingCallEstablishedEvent is triggered, when an IncomingCall has been established on an agent device.

incomingCallFinished(IncomingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates that an incoming call has ended.

IncomingCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An IncomingCallFinishedEvent indicates that an IncomingCall has been finished.

IncomingCallProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that provides an IncomingCall.

incomingCallRedirected(IncomingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates that an incoming call has been redirected to an external target that is not a connected agent device.

IncomingCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An IncomingCallRedirectedEvent is triggered, when an IncomingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.

IncomingCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An IncomingCallStateChangedEvent is a state change event related to an IncomingCall

incomingCallTransferred(IncomingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates that an incoming call has been transferred from a device to another logged on agent device.

IncomingCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An IncomingCallTransferredEvent is triggered, when an IncomingCall has been transferred from a device to another logged on agent device.

incomingChannel(Channel) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the incoming channel of the new ticket.

IncomingChatMessageManipulator - Interface in com.novomind.ecom.api.iagent.manipulator

This plugin allows to manipulate the incoming chat message before being processed.

IncomingChatMessageValidator - Interface in com.novomind.ecom.api.iagent.validator

This interface is an extension point to validate a new chat message before further processing.

IncomingChatStep - Interface in com.novomind.ecom.api.iagent.model

Represents a ChatStep that has been received.

IncomingChatStepInfo - Interface in com.novomind.ecom.api.iagent.model

IncomingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for incoming mails

IncomingMessage - Interface in com.novomind.ecom.api.imail.model

Represents an incoming MailMessage that has been received by an incoming account

IncomingMessageAnalyzer - Interface in com.novomind.ecom.api.imail.core

This interface is an extension point to analyze an IncomingMessage after the message has been received but before it is pushed to the central backlog.
The result of an analysis contains several types of AnalyzerDecisions.
The extension point is also able to cancel the message processing by throwing an exception.

IncomingMessageAnalyzerData - Interface in com.novomind.ecom.api.imail.core.bindings

Represents the current IncomingMessageAnalyzerData, containing several Decisions made by preceding Apps.

IncomingMessageAnalyzerInput - Interface in com.novomind.ecom.api.imail.core.input

The IncomingMessageAnalyzerInput is an object to transport all relevant data for the extension point IncomingMessageAnalyzer.

IncomingMessageAnalyzerResult - Class in com.novomind.ecom.api.imail.core.result

The IncomingMessageAnalyzerResult is the returned object of the extension point IncomingMessageAnalyzer.

IncomingMessageAnalyzerResult() - Constructor for class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

IncomingMessageInfo - Interface in com.novomind.ecom.api.imail.model

A IncomingMessageInfo object provides information about an IncomingMessage.

IncomingMessageInput - Interface in com.novomind.ecom.api.imail.core.input

The IncomingMessageInput is an object to provide all relevant data for the specific extension points in the novomind iAGENT core process called during incoming message processing.

IncomingMessageManipulationInput - Interface in com.novomind.ecom.api.imail.core.input

An IncomingMessageManipulationInput contains all information to manipulate an IncomingMessage.

IncomingMessageManipulationResult - Class in com.novomind.ecom.api.imail.core.result

Represents the result of the optional incoming message manipulation by an IncomingMessageManipulator.

IncomingMessageManipulationResult(Message) - Constructor for class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult

Creates an IncomingMessageManipulationResult with a manipulated message

IncomingMessageManipulator - Interface in com.novomind.ecom.api.imail.core

This plugin allows to manipulate the incoming message before being processed.

incomingMessageReceived(IncomingMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageReceivedEventListener

The method is called after the message has been received but before it is being processed by the knowledge base to be categorized and pushed to the central backlog.

IncomingMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message has been received and before it is being processed by the knowledge base within the novomind iAGENT core process.

IncomingMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core

This interface is an extension point to take any action after a message has been received but before being processed by the knowledge base to be categorized and pushed to the central backlog.

IncomingMessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message

This interface is used to provide view context specific information for incoming messages

IncomingMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an audio data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerAudioUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an audio url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerConversationTypingStatus - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a typing status that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a file data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerFileUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a file url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an image data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerImageUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an image url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a media data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerMediaUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a media url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an incoming raw messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerRawMessageAgentViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A IncomingMessengerRawMessageAgentViewContext provides information about the incoming raw messenger message to be displayed in the agent view.

IncomingMessengerRawMessageArchiveAccessViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A IncomingMessengerRawMessageArchiveAccessViewContext provides information about the incoming raw messenger message to be displayed for a chat retrieved directly via an archive access.

IncomingMessengerRawMessageBacklogViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A IncomingMessengerRawMessageBacklogViewContext provides information about the incoming raw messenger message to be displayed in the backlog view.

IncomingMessengerRawMessageSearchResultViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A IncomingMessengerRawMessageSearchResultViewContext provides information about the incoming raw messenger message to be displayed in the search result view.

IncomingMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a text messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a video data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingMessengerVideoUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a video url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received audio data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerAudioUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received audio url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received file data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerFileUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received file url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received image data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerImageUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received image url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received media data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerMediaUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received media url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received raw messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received text messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received video data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingReceivedMessengerVideoUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a received video url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent audio data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerAudioUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent audio url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent file data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerFileUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent file url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent image data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerImageUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent image url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent media data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerMediaUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent media url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent raw messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent text messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent video data messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingSentMessengerVideoUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a sent video url messenger message that has been retrieved from an external source by a MessengerConnector.

IncomingTextChatMessageManipulationInput - Interface in com.novomind.ecom.api.iagent.manipulator.input

An IncomingTextChatMessageManipulationInput contains all information to manipulate an incoming text chat message.

IncomingTextChatMessageManipulationResult - Class in com.novomind.ecom.api.iagent.manipulator.result

Represents the result of the optional incoming text chat message manipulation by an IncomingChatMessageManipulator.

IncomingTextChatMessageManipulationResult(TextChatMessage) - Constructor for class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult

Creates an IncomingTextChatMessageManipulationResult with a manipulated text chat message

INDEX_1 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_10 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_2 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_3 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_4 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_5 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_6 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_7 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_8 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INDEX_9 - com.novomind.ecom.api.iagent.rating.RatingData.Index

INFO - com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel

Message level indicating an informational message.

INFO - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type

displays an info notification

InfoTab - Interface in com.novomind.ecom.api.iagent.frontend.tab

Represents a info tab within a info tab view

InfoTabBehavior - Class in com.novomind.ecom.api.iagent.frontend.tab

The interface defined several behaviors of a info tab

InfoTabBehavior(InfoTabBehavior.HighlightType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior

InfoTabBehavior(InfoTabBehavior.SelectionType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior

InfoTabBehavior(InfoTabNotification) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior

InfoTabBehavior(InfoTabNotification, InfoTabBehavior.SelectionType, InfoTabBehavior.HighlightType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior

InfoTabBehavior.HighlightType - Enum in com.novomind.ecom.api.iagent.frontend.tab

InfoTabBehavior.SelectionType - Enum in com.novomind.ecom.api.iagent.frontend.tab

InfoTabNotification - Class in com.novomind.ecom.api.iagent.frontend.tab

The interface represents different kinds of notifications of an InfoTabBehavior A notification is displayed as a visual mark within the tab's label.

InfoTabNotification.Type - Enum in com.novomind.ecom.api.iagent.frontend.tab

init(MessengerAccount, MessengerConnectorEventListener, Logger) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector

The method is called after an instance of the MessengerConnector has been instantiated.

init(Account, Logger) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector

The method is called after an instance of the MessageConnector has been instantiated.

init(ExternalRouting, RoutingWorkItemDecisionEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

The init method is called to initialize an ExternalRoutingConnector The method will be called after a new instance of an ExternalRoutingConnector has been created.

init(PhoneSystem, PhoneSystemStateEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector

The init method is called to initialize a PhoneSystemConnector.

init(AgentDeviceEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector

The init method is called to initialize an AgentDeviceControlConnector.

init(CallRoutingEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector

The init method is called to initialize a CallRoutingConnector The method will be called after a new instance of CallRoutingConnector has been created.

INQUIRY - com.novomind.ecom.api.imail.model.AnswerType

The type INQUIRY represents an externally inquiry message that has been placed on the outgoing queue to be sent to it's recipient.

INTERMEDIATE - com.novomind.ecom.api.imail.model.AnswerType

The type INTERMEDIATE represents an intermediate reply answer to the customer.

IntermediateStorage - Interface in com.novomind.ecom.api.iagent.persistence.storage

IntermediateStorage.ValueType - Enum in com.novomind.ecom.api.iagent.persistence.storage

This enum represents the different value types for an IntermediateStorage.

IntermediateStorageProvider - Interface in com.novomind.ecom.api.iagent.provider

INTERNAL_FORWARDED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been forwarded internally to an agent that currently is not available.

internalForward() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder

This method returns an InternalForwardOperationBuilder.

InternalForwardListManipulator - Interface in com.novomind.ecom.api.iagent.frontend.forward

An InternalForwardListManipulator is used to manipulate the list of users that can be selected as target for forwarding of tickets and chats by a supervisor.

InternalForwardOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

The InternalForwardOperationBuilder provides specific builders to build an internal forward operation on a ticket.

InternalForwardOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

InternalForwardOperationBuilder.WithTicket.WithDueDate - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

INVALID_AGENTID - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

The agent id is invalid or does not exist

INVALID_DEVICEID - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

The device id is invalid or does not exist

INVALID_PASSWORD - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

The password for the phone device login is wrong

isActive() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfo

isAgent() - Method in interface com.novomind.ecom.api.iagent.model.User

Returns true, if the user is an agent, otherwise false.

isAgent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current agent flag which is held in this UserModifier.

isAlerting() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState

The method returns true if the agent device is connected and currently alerting an incoming call.

isAllowedForNewProcesses() - Method in interface com.novomind.ecom.api.iagent.model.Category

isAllowedForNewProcesses() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current allowed for new processes state which is held in this CategoryModifier.

isAllowedForPhoneTickets() - Method in interface com.novomind.ecom.api.iagent.model.Category

isAllowedForPhoneTickets() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current allowed for phone tickets state which is held in this CategoryModifier.

isAllowedRecategorizationDestination() - Method in interface com.novomind.ecom.api.iagent.model.Category

isAllowedRecategorizationDestination() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current allowed recategorization destination state which is held in this CategoryModifier.

isAllowedRecategorizationSource() - Method in interface com.novomind.ecom.api.iagent.model.Category

isAllowedRecategorizationSource() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current allowed recategorization source state which is held in this CategoryModifier.

isAnswerAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Category

isAnswerAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current answer allowed state which is held in this CategoryModifier.

isAutoRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category

isAutoRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current automatic routing state which is held in this CategoryModifier.

isAvailable() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability

An agent is generally available if the agent is logged on and ready and not paused.

isAvailableForCall() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability

isAvailableForChat() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability

An agent is available for chat if the agent is generally available and also ready for working on synchronous chats using the module CHAT.

isAvailableForMail() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability

An agent is available for mail if the agent is generally available and also ready for working on asynchronous channel types using the module MAIL The agent may change the ready state for asynchronous channel types individually by an optional toggle button.

isBundlingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category

isBundlingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current bundling state which is held in this CategoryModifier.

isBusy() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState

The method returns true if the agent device is connected and currently busy.

isChatCategory() - Method in interface com.novomind.ecom.api.iagent.model.Category

isChatCategory() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current chat category state which is held in this CategoryModifier.

isChatNotifying() - Method in interface com.novomind.ecom.api.iagent.state.AgentChatInfo

Returns true if the agent is getting notified for an incoming chat.

isClearanceAuthorization() - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent

Indicates whether the message has been selected or deselected for clearance authorization.

isClearanceRequired() - Method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions

If this option is enabled the message will stay on the outgoing folder and wait for clearance to be applied manually by a supervisor.

isClearanceRequired() - Method in interface com.novomind.ecom.api.iagent.model.Category

isClearanceRequired() - Method in interface com.novomind.ecom.api.iagent.model.User

isClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to enable or disable a clearance authorization of the final answer on a ticket before being sent.

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent

The method indicates if the message requires a clearance before being sent to the customer.

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current clearance required state which is held in this CategoryModifier.

isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current clearance required value which is held in this UserModifier.

isCloseAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Category

isCloseAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current close allowed state which is held in this CategoryModifier.

isCloseWithoutAnswerAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to allow or disallow the feature of closing a message without sending a message as answer by manual choice of the agent.

isConnected() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState

The method returns true if the agent device is connected, otherwise false.

isCreateAndCloseAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method returns the current ability to allow or disallow the feature of create and close for the PhoneTicket.

isCreateAndCloseAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method returns the current ability to allow or disallow the feature of create and close for the QuickCase.

isCreateAndEnqueueAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method returns the current ability to allow or disallow the feature of create and enqueue for the PhoneTicket.

isCreateAndEnqueueAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method returns the current ability to allow or disallow the feature of create and enqueue for the QuickCase.

isCreateAndKeepAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method returns the current ability to allow or disallow the feature of create and keep for the PhoneTicket.

isCreateAndKeepAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method returns the current ability to allow or disallow the feature of create and keep for the QuickCase.

isCreateAndSendAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance

The method returns the current ability to allow or disallow the feature of create and send for the PhoneTicket.

isCreateAndSendAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance

The method returns the current ability to allow or disallow the feature of create and send for the QuickCase.

isCtiRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category

isCtiRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current cti routing state which is held in this CategoryModifier.

isCustom() - Method in interface com.novomind.ecom.api.iagent.model.ChatChannel

isEnabled() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerAccount

Returns the enabled status

isEnabled() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Get the current enabled state which is held in this MessengerAccountModifier.

isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Account

Returns the enabled status

isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the chatbot enabled value which represents, whether the chatbot is currently activated.

isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting

Get the current enabled state of this ExternalRouting.

isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason

isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem

Get the current enabled state of this PhoneSystem.

isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the current enabled state which is held in this AccountModifier.

isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot enabled value which is held in this ChatBotModifier.

isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Get the current enabled state which is held in this ExternalRoutingModifier.

isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Get the current enabled state which is held in this PhoneSystemModifier.

isExplicit() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent

The method returns true, if an agent has been explicitly assigned as target for the resubmitted ticket.

isExternalForwardAndCloseAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to allow or disallow the feature of externally forwarding a message and closing the ticket.

isExternalForwardAndKeepAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to allow or disallow the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.

isExternalForwardAndProcessAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to allow or disallow the feature of externally forwarding and processing a message.

isExternalInquiryAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to allow or disallow the feature of sending an external inquiry message.

isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

isHeightPercentage() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

isHidden() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent

If the method returns true this QueuedCallChangedEvent will not be displayed in the call course of the associated QueuedCall in the novomind iAGENT Supervisor or Desk application.

isIgnoreErrors() - Method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions

If this option is enabled the message will be deleted in case of a PermanentMessagingException thrown by the MessageConnector on send without any further action or notice.

isInline() - Method in interface com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource

isIntermediateReply() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent

The method indicates if the answer sent by the agent is an intermediate reply.

isIntermediateReply() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent

The method indicates if the answer sent automatically is an intermediate reply.

isLocked() - Method in interface com.novomind.ecom.api.iagent.model.User

isLocked() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Get the current locked flag which is held in this UserModifier.

isLoggedIn() - Method in interface com.novomind.ecom.api.iagent.common.AgentLoginState

The method returns true if the agent is currently logged in at the novomind iAGENT Desk.

isOpened() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

isPaused() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState

The method returns true if the agent currently is in pause state.

isPauseRequested() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState

The method returns true if the agent requested the pause state, but is currently not able to be paused e.g.

isPostProcessing() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState

The method returns true if the agent currently is in post processing state.

isPostProcessingRequested() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState

The method returns true if the post processing state has been requested for this agent.

isPrivilegedRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category

isPrivilegedRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current privileged routing state which is held in this CategoryModifier.

isReadOnly() - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext

isReadOnly() - Method in interface com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext

isReadOnly() - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext

isReadOnly() - Method in interface com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext

isRoutable() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogHandler

The method provides a Predicate for BacklogHandler that allows to filter only the routable BacklogHandler elements.

isSendAfterClearanceAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to allow or disallow the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.

isSendAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Account

Returns if the account is allowed to send answers

isSendAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Get the current sendAllowed state which is held in this AccountModifier.

isSendIntermediateReplyAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to allow or disallow the feature of sending an intermediate reply message.

isSendTypingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot

Get the sendTypingEnabled value which represents, whether the chatbot simulates typing events for compatible messengers.

isSendTypingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Get the current chatbot sendTypingEnabled value which is held in this ChatBotModifier.

isSilentMonitoringAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Call

The method returns true if silent monitoring for the call was allowed, otherwise false.

isSpellcheckRequired() - Method in interface com.novomind.ecom.api.iagent.model.Category

isSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance

The method returns the current ability to enable or disable the obligation of a spell check of the answer on a ticket before being sent.

isSpellcheckRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current spellcheck required state which is held in this CategoryModifier.

isStateChangePerModuleEnabled() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability

The method checks if the agent has the ability to change his availability state individually per module.

isSubstractInactiveTimeRequired() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput

The method returns true if the calculation must subtract any inactive time periods like inactive business hours.

issue - Variable in exception com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException

issue - Variable in exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException

issue(Issue) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder

issue(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder

Issue - Interface in com.novomind.ecom.api.iagent.model

Represents an issue

IssueInternalForwardFilterContext - Interface in com.novomind.ecom.api.iagent.frontend.forward

The IssueInternalForwardFilterContext has all required information to provide a list of suitable users for the selected issues.

IssueNote - Interface in com.novomind.ecom.api.iagent.model

Represents a text note that has been applied to an Issue by an User An IssueNote always represents a snapshot, that means the current state of the note.

IssueNotes - Interface in com.novomind.ecom.api.iagent.model

Represents a collection of IssueNote associated with an Issue

IssueOperationResult - Interface in com.novomind.ecom.api.iagent.operation

This interface represents the result of a successful IssueOperation

IssueProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object that "knows" or can provide an Issue

IssueRecategorizationFilterContext - Interface in com.novomind.ecom.api.iagent.frontend.categories

The IssueRecategorizationFilterContext has all required information to provide a list of suitable categories for the current user and the selected issues.

IssueRecategorizationOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.recategorization

An IssueRecategorizationOperationFailedException is thrown by a recategorization operation on an Issue if the operation execution has failed.

IssueRecategorizationOperationFailedException(String, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException

IssueRecategorizationOperationFailedException(String, Throwable, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException

IssueRecategorizationOperationResult - Interface in com.novomind.ecom.api.iagent.operation.recategorization

This interface represents the result of a successful issue recategorization operation.

IssueRoutingTagOperationResult - Interface in com.novomind.ecom.api.imail.operation.routingtags

This interface represents the result of a successful issue routing tag operation.

IssueViewContext - Interface in com.novomind.ecom.api.iagent.frontend

This interface is used to provide view context specific information for an issue.

isToggleEnabled() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

isToggleStickyEnabled() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

isTopTextRelevant() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

isTopTextRelevant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

isTransactionCodeRequired() - Method in interface com.novomind.ecom.api.iagent.model.Category

Deprecated, for removal: This API element is subject to removal in a future version.

Replaced by the module specific methods Category.isTransactionCodeRequiredForMail(), Category.isTransactionCodeRequiredForChat(), Category.isTransactionCodeRequiredForCall(). This method will now return true if one of the new module specific methods is true, otherwise false.

isTransactionCodeRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Deprecated, for removal: This API element is subject to removal in a future version.

Replaced by the module specific methods CategoryModifier.isTransactionCodeRequiredForMail(), CategoryModifier.isTransactionCodeRequiredForChat(), CategoryModifier.isTransactionCodeRequiredForCall(). This method will now return true if one of the new module specific methods is true, otherwise false.

isTransactionCodeRequiredForCall() - Method in interface com.novomind.ecom.api.iagent.model.Category

isTransactionCodeRequiredForCall() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current transaction code required for call state which is held in this CategoryModifier.

isTransactionCodeRequiredForChat() - Method in interface com.novomind.ecom.api.iagent.model.Category

isTransactionCodeRequiredForChat() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current transaction code required for chat state which is held in this CategoryModifier.

isTransactionCodeRequiredForMail() - Method in interface com.novomind.ecom.api.iagent.model.Category

isTransactionCodeRequiredForMail() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Get the current transaction code required for mail state which is held in this CategoryModifier.

isUnassigned() - Method in interface com.novomind.ecom.api.iagent.model.Category

isUnmodified() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

isVisible() - Method in interface com.novomind.ecom.api.iagent.model.TextModule

isVisible() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup

isVisible() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Get the current visibility which is held in this TextModuleNodeModifier.

isVisible() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Get the current visibility which is held in this TextModuleNodeModifier.

isWorkTimeBreak() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason

ITALIC - com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement

itemId - Variable in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException

itemId - Variable in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException

iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.ExtendedMessageConnector

As long as the ExtendedMessageConnector is active this method will be called periodically to retrieve messages from an external source.

iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector

As long as the MessageConnector is running this method will be called periodically to retrieve messages from an external source.

iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessageConnector

As long as the SimpleMessageConnector is running this method will be called periodically to retrieve messages from an external source.

J

joinContact(Contact, ContactRelationHandler.JoinStrategy) - Method in interface com.novomind.ecom.api.iagent.contact.ContactRelationHandler

Joins a target Contact non destructively to the source Contact.

L

language(Locale) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the language of the new ticket.

language(Locale) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the language of the quick case.

LanguageAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision

A AnalyzerDecision containing a Locale.

LanguageAnalyzerDecision(Locale) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision

Constructs a LanguageAnalyzerDecision for a Locale.

LanguageAnalyzerDecision(Locale, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision

Constructs a LanguageAnalyzerDecision for a Locale with a confidence value.

lastModified() - Method in interface com.novomind.ecom.api.iagent.model.Attachment

LocalizedDescribed - Interface in com.novomind.ecom.api.iagent.common

Represents an object with a localized description

LocalizedDisplayNamed - Interface in com.novomind.ecom.api.iagent.common

Represents an object with a localized display name

location(Location) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the Location of the new ticket.

Location - Interface in com.novomind.ecom.api.iagent.model

Represents a Location object

LocationAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision

A AnalyzerDecision containing a Location.

LocationAnalyzerDecision(Location) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision

Constructs a LocationAnalyzerDecision for a Location.

LocationAnalyzerDecision(Location, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision

Constructs a LocationAnalyzerDecision for a Location with a confidence value.

LocationModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

LocationProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that has a location

LOGGED_OFF - com.novomind.ecom.api.iagent.state.PhoneDeviceState

Deprecated.

please use PhoneDeviceState.DISCONNECTED instead

loginAgent(AgentDeviceLoginRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector

Log on an agent on a phone device connected to the phone system.

logoutAgent(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector

Log out an agent from a connected device.

LONG - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

M

MailAgentPlugin - Annotation Type in com.novomind.ecom.api.imail.agent

Runtime annotation used to mark plugins for the novomind iAGENT mail agent process.

MailInfoTab - Class in com.novomind.ecom.api.imail.common.frontend.mailinfo

Instances of this class are used as return values of MailInfoTabProvider to define and display custom tabs in the mail info view (Supervisor and Agent)

MailInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab

Initializes a newly created MailInfoTab

MailInfoTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

A MailInfoTabProvider is used to build a custom mail info tab.

MailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface provides information and functionality for view context sensitive data and operations.

MailMessage - Interface in com.novomind.ecom.api.imail.model

Represents an object, that has a javax.mail.Message

manipulateExternalForwardReplyMessage(ExternalReplyMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator

This method is called before the reply message of an external forward operation enters the processing cycle.

manipulateExternalInquiryReplyMessage(ExternalReplyMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator

This method is called before the reply message of an external inquiry enters the processing cycle.

manipulateIncomingMessage(IncomingMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageManipulator

This method is called before the incoming message enters the processing cycle.

manipulateIncomingTextChatMessage(IncomingTextChatMessageManipulationInput) - Method in interface com.novomind.ecom.api.iagent.manipulator.IncomingChatMessageManipulator

This method is called before the incoming text chat message is processed and persisted.

manipulateOutgoingTextChatMessage(OutgoingTextChatMessageManipulationInput) - Method in interface com.novomind.ecom.api.iagent.manipulator.OutgoingChatMessageManipulator

This method is called before the outgoing text chat message is processed, persisted and sent.

manipulateTemplateMessage(TemplateMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.TemplateMessageManipulator

This method is called before the template message enters the processing cycle.

MasterEntity - Interface in com.novomind.ecom.api.iagent.persistence

An Entity is a persistent object, that holds master data.

MenuItemProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.menu

The MenuItemProvider provides connection points to the supervisor menu.

MessageAttachmentDataSource - Interface in com.novomind.ecom.api.iagent.model

An MessageAttachmentDataSource additionally provides a content id of the attachment.

MessageConnector<T> - Interface in com.novomind.ecom.api.imail.core.connector

This interface is an extension point to implement message retrieval from different sources to the iAGENT system and also the delivery of the messages back to the source, after the message has been answered by the iAGENT system.

MessageConnectorPlugin - Annotation Type in com.novomind.ecom.api.imail.core.connector

Runtime annotation used to mark a MessageConnector.

MessageFilterMenuItem<T extends MessageInfo> - Interface in com.novomind.ecom.api.imail.common.frontend.menu

This interface is used to display custom menu entries in the backlog menu of the novomind iAGENT Supervisor or Desk frontend.

MessageFilterMenuViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.menu

This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the frontend.

MessageFormat - Interface in com.novomind.ecom.api.iagent.model

messageFormatNames() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannel

MessageInfo - Interface in com.novomind.ecom.api.imail.model

A MessageInfo object provides information about a message

MessageIterator<T> - Interface in com.novomind.ecom.api.imail.core.connector

A MessageIterator is provided by a MessageConnector and is used to retrieve and process messages from an external source and also to remove them from the underlying source after being processed successfully.

messageReceivedFailed(MessengerMessageReceivedFailedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener

Notifies that a messenger message has not been received successfully.

messageReceivedSuccessful(MessengerMessageReceivedSuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener

Notifies that a messenger message has been received successfully.

messageSent(AgentExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been successfully sent to the external recipient due to an external forward and close operation by an agent.

messageSent(AgentExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by an agent.

messageSent(AgentExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by an agent.

messageSent(AgentExternalInquiryMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been successfully sent to the external recipient due to an external inquiry operation by an agent.

messageSent(AgentIntermediateMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after an intermediate message has been successfully sent by an agent.

messageSent(AgentMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been successfully sent and the associated ticket has been closed by an agent.

messageSent(AutoExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after an automatically generated message has been sent to an external recipient due to an automatic external forward and close operation based on the configuration of the ticket's category.

messageSent(AutoExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after an automatically generated message has been sent to an external recipient due to an automatic external forward operation based on the configuration of the ticket's category.

messageSent(AutoIntermediateMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after an automatically generated intermediate reply message has been sent due to the configuration of the ticket's category.

messageSent(AutoMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after an automatically generated message has been sent and the associated ticket has been closed e.g.

messageSent(ConfirmationMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a confirmation message has been successfully sent.

messageSent(ExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward and close operation within the novomind iAGENT core process.

messageSent(ExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.

messageSent(ExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.

messageSent(ExternalMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been answered by an external recipient, successfully sent and the associated ticket has been closed.

messageSent(MessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

The method is called after a message has been successfully sent and the associated ticket has has been closed within the novomind iAGENT core process.

messageSent(MessageSentEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

The method is called after a message has been successfully sent within the novomind iAGENT core process.

messageSent(MessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

The method is called after a message associated with a Ticket has been successfully sent within the novomind iAGENT core process.

messageSent(SupervisorExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been successfully sent to the external recipient due to an external forward and ticket close operation by a supervisor.

messageSent(SupervisorExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by a supervisor.

messageSent(SupervisorExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener

This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by a supervisor.

MessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent and the ticket has been closed within the novomind iAGENT core process.

MessageSentEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message has been successfully sent within the novomind iAGENT core process.

MessageSentEventListener - Interface in com.novomind.ecom.api.imail.core

This interface is an extension point to take any action immediately after a message has been sent successfully.

MessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent within the novomind iAGENT core process.

MessageTab - Class in com.novomind.ecom.api.imail.common.frontend.message

MessageTab(String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.message.MessageTab

Initializes a newly created MessageTab

MessageTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.message

A MessageTabProvider is used to build a custom message tab.

MessageTemplate - Interface in com.novomind.ecom.api.iagent.model

Represents a template.

MessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message

This interface provides information and functionality for view context sensitive data and operations.

MessengerAccount - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a messenger account

MessengerAccountConnectorTab - Class in com.novomind.ecom.api.iagent.messenger.frontend

Represents a customized MessengerAccountConnectorTab

MessengerAccountConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab

The path of the customized .xhtml must be inside 'META-INF/views'.

MessengerAccountConnectorTabProvider - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A MessengerAccountConnectorTabProvider is used to provide a custom MessengerAccountConnectorTab.

MessengerAccountConnectorTabViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A MessengerAccountConnectorTabViewContext provides a MessengerAccountModifier which is used to change the subjacent MessengerAccount.

MessengerAccountModifier - Interface in com.novomind.ecom.api.iagent.messenger.persistence

Defines an API to modify an instance of type MessengerAccount

MessengerAccountPersistencyHandler - Interface in com.novomind.ecom.api.iagent.messenger.persistence

A persistency handler to create, update or delete instances of MessengerAccount

MessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an audio data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerAudioDataMessageReceived(MessengerAudioDataMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger audio data message has been received.

MessengerAudioDataMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerAudioDataMessageReceivedEvent provides all information about the received audio data message.

messengerAudioDataMessageSent(MessengerAudioDataMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger audio data message has been sent by an external system.

MessengerAudioDataMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerAudioDataMessageSentEvent provides all information about the audio data message sent by an external system.

MessengerAudioUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an audio url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerAudioUrlMessageReceived(MessengerAudioUrlMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger audio url message has been received.

MessengerAudioUrlMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerAudioUrlMessageReceivedEvent provides all information about the received audio url message.

messengerAudioUrlMessageSent(MessengerAudioUrlMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger audio url message has been sent by an external system.

MessengerAudioUrlMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerAudioUrlMessageSentEvent provides all information about the audio url message sent by an external system.

MessengerConnector - Interface in com.novomind.ecom.api.iagent.messenger.connector

This interface is an extension point to implement message retrieval from different sources to the novomind iAGENT system and also the delivery of the messages back to the source, after the message has been answered by the novomind iAGENT system.

MessengerConnectorEventListener - Interface in com.novomind.ecom.api.iagent.messenger.event

The MessengerConnectorEventListener is an interface that implements the callback event functions triggered due to a received messenger message and handled by the novomind iAGENT system.

MessengerConnectorEventProcessingFailedException - Exception in com.novomind.ecom.api.iagent.messenger.exception

Signals that an exception has occurred during the processing of a messenger connector event.

MessengerConnectorEventProcessingFailedException() - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorEventProcessingFailedException

MessengerConnectorEventProcessingFailedException(String) - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorEventProcessingFailedException

MessengerConnectorEventProcessingFailedException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorEventProcessingFailedException

MessengerConnectorMessageReceivedStatusEventListener - Interface in com.novomind.ecom.api.iagent.messenger.event

The MessengerConnectorMessageReceivedStatusEventListener is an interface that implements the callback event functions triggered due to the previously received messenger message.

MessengerConnectorMessageSender - Interface in com.novomind.ecom.api.iagent.messenger.connector

The MessengerConnectorMessageSender is an interface that implements the callback event functions triggered when messages need to be sent.

MessengerConnectorPermanentSendException - Exception in com.novomind.ecom.api.iagent.messenger.exception

Signals that a permanent exception has occurred during the sending of a messenger connector event.

MessengerConnectorPermanentSendException() - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorPermanentSendException

MessengerConnectorPermanentSendException(String) - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorPermanentSendException

MessengerConnectorPermanentSendException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorPermanentSendException

MessengerConnectorPlugin - Annotation Type in com.novomind.ecom.api.iagent.messenger.connector

Runtime annotation used to mark a MessengerConnector.

MessengerConnectorStatusSender - Interface in com.novomind.ecom.api.iagent.messenger.connector

The MessengerConnectorStatusSender is an interface that implements the callback event functions triggered when statuses need to be sent.

MessengerConnectorTemporarySendException - Exception in com.novomind.ecom.api.iagent.messenger.exception

Signals that a temporary exception has occurred during the sending of a messenger connector event.

MessengerConnectorTemporarySendException() - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorTemporarySendException

MessengerConnectorTemporarySendException(String) - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorTemporarySendException

MessengerConnectorTemporarySendException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorTemporarySendException

MessengerConversationTypingEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerConversationTypingEvent signals that someone started or stopped typing in a messenger conversation.

messengerConversationTypingStatus(MessengerConversationTypingEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that the typing status of a messenger conversation has changed.

MessengerConversationTypingStatus - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a typing status has been sent to or retrieved from an external source by a MessengerConnector.

MessengerConversationTypingStatus.Type - Enum in com.novomind.ecom.api.iagent.messenger.model

Represents the typing status type.

messengerDeletedMessage(MessengerDeletedMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger message was deleted.

MessengerDeletedMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerDeletedMessageEvent signals that a specific messenger message has been deleted.

messengerDeliveredMessage(MessengerDeliveredMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger message was delivered successfully.

MessengerDeliveredMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerDeliveredMessageEvent signals that a specific messenger message has been delivered.

messengerEditedMessage(MessengerEditedMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger message was edited.

MessengerEditedMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerEditedMessageEvent signals that a specific messenger message has been edited.

MessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a file data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerFileDataMessageReceived(MessengerFileDataMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger file data message has been received.

MessengerFileDataMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerFileDataMessageReceivedEvent provides all information about the received file data message.

messengerFileDataMessageSent(MessengerFileDataMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger file data message has been sent by an external system.

MessengerFileDataMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerFileDataMessageSentEvent provides all information about the file data message sent by an external system.

MessengerFileUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a file url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerFileUrlMessageReceived(MessengerFileUrlMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger file url message has been received.

MessengerFileUrlMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerFileUrlMessageReceivedEvent provides all information about the received file url message.

messengerFileUrlMessageSent(MessengerFileUrlMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger file url message has been sent by an external system.

MessengerFileUrlMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerFileUrlMessageSentEvent provides all information about the file url message sent by an external system.

MessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an image data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerImageDataMessageReceived(MessengerImageDataMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger image data message has been received.

MessengerImageDataMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerImageDataMessageReceivedEvent provides all information about the received image data message.

messengerImageDataMessageSent(MessengerImageDataMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger image data message has been sent by an external system.

MessengerImageDataMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerImageDataMessageSentEvent provides all information about the image data message sent by an external system.

MessengerImageUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an image url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerImageUrlMessageReceived(MessengerImageUrlMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger image url message has been received.

MessengerImageUrlMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerImageUrlMessageReceivedEvent provides all information about the received image url message.

messengerImageUrlMessageSent(MessengerImageUrlMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger image url message has been sent by an external system.

MessengerImageUrlMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerImageUrlMessageSentEvent provides all information about the image url message sent by an external system.

MessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a media data messenger message with binary data that has been sent to or retrieved from an external source by a MessengerConnector.

MessengerMediaMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a media messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

MessengerMediaUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a media url messenger message with an url that has been sent to or retrieved from an external source by a MessengerConnector.

MessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

MessengerMessageReceivedFailedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerMessageReceivedFailedEvent provides all information about a messenger message that was not received successfully.

MessengerMessageReceivedSuccessfulEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerMessageReceivedSuccessfulEvent provides all information about a messenger message that was received successfully.

MessengerMessageStatusEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerMessageStatusEvent signals that a message status has been received.

MessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a raw messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

MessengerRawMessageAgentViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A MessengerRawMessageAgentViewContext provides information about the raw messenger message to be displayed in the agent view.

MessengerRawMessageArchiveAccessViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A MessengerRawMessageArchiveAccessViewContext provides information about the raw messenger message to be displayed for a chat retrieved directly via an archive access.

MessengerRawMessageBacklogViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A MessengerRawMessageBacklogViewContext provides information about the raw messenger message to be displayed in the backlog view.

MessengerRawMessageComponent - Class in com.novomind.ecom.api.iagent.messenger.frontend

Represents a component to diplay a raw messenger message.

MessengerRawMessageComponent(String) - Constructor for class com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent

Constructs a MessengerRawMessageComponent.

MessengerRawMessageComponentProvider - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A MessengerRawMessageComponentProvider is used to provide a raw MessengerRawMessageComponent for a MessengerRawMessageViewContext which represents a raw messenger message to be displayed.

messengerRawMessageReceived(MessengerRawMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger raw message has been received.

MessengerRawMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerRawMessageReceivedEvent provides all information about the received raw message.

MessengerRawMessageSearchResultViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A MessengerRawMessageSearchResultViewContext provides information about the raw messenger message to be displayed in the search result view.

messengerRawMessageSent(MessengerRawMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger raw message has been sent by an external system.

MessengerRawMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerRawMessageSentEvent provides all information about the raw message sent by an external system.

MessengerRawMessageViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A MessengerRawMessageViewContext provides information about the raw messenger message to be displayed.

messengerReadMessage(MessengerReadMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger message was read.

MessengerReadMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerReadMessageEvent signals that a specific messenger message has been read.

messengerSendMessageFailed(MessengerSendMessageFailedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that sending a messenger message failed.

MessengerSendMessageFailedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerSendMessageFailedEvent provides all information about a messenger message that failed to be sent.

messengerSentMessage(MessengerSentMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger message was sent successfully.

MessengerSentMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerSentMessageEvent signals that a specific messenger message has been sent.

MessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a text messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerTextMessageReceived(MessengerTextMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger text message has been received.

MessengerTextMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerTextMessageReceivedEvent provides all information about the received text message.

messengerTextMessageSent(MessengerTextMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger text message has been sent by an external system.

MessengerTextMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerTextMessageSentEvent provides all information about the text message sent by an external system.

MessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a video data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerVideoDataMessageReceived(MessengerVideoDataMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger video data message has been received.

MessengerVideoDataMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerVideoDataMessageReceivedEvent provides all information about the received video data message.

messengerVideoDataMessageSent(MessengerVideoDataMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger video data message has been sent by an external system.

MessengerVideoDataMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerVideoDataMessageSentEvent provides all information about the video data message sent by an external system.

MessengerVideoUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a video url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.

messengerVideoUrlMessageReceived(MessengerVideoUrlMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger video url message has been received.

MessengerVideoUrlMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerVideoUrlMessageReceivedEvent provides all information about the received video url message.

messengerVideoUrlMessageSent(MessengerVideoUrlMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener

Notifies that a messenger video url message has been sent by an external system.

MessengerVideoUrlMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event

A MessengerVideoUrlMessageSentEvent provides all information about the video url message sent by an external system.

ModifiableAgentAvailability - Interface in com.novomind.ecom.api.iagent.common

Represents the agent availability states for specific module and allows to change it.

ModifiableAgentPauseState - Interface in com.novomind.ecom.api.iagent.common

This interface provides information about the agent pause state and also allows to change it.

ModifiableAgentPostProcessingState - Interface in com.novomind.ecom.api.iagent.common

This interface provides information about the agent post processing state and also allows to change it.

ModifiableIssueNotes - Interface in com.novomind.ecom.api.iagent.model

Represents a Collection of IssueNote associated with an Issue Allows to add new notes to the issue.

Modifier<T extends MasterEntity> - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type MasterEntity

MOVE - com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy

N

name - Variable in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab

name() - Method in annotation type com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel

name() - Method in annotation type com.novomind.ecom.api.iagent.plugin.ExternalRoutingConnectorPlugin

The name is used to identify the external routing plugin.

name() - Method in annotation type com.novomind.ecom.api.iagent.plugin.PhoneSystemConnectorPlugin

The name is used to identify the phone system connector plugin.

name() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannel

NAME_EMAIL - Static variable in interface com.novomind.ecom.api.iagent.model.Channel

NAME_FAX - Static variable in interface com.novomind.ecom.api.iagent.model.Channel

NAME_HTML - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat

NAME_LETTER - Static variable in interface com.novomind.ecom.api.iagent.model.Channel

NAME_PDF - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat

NAME_TEXT - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat

names() - Method in annotation type com.novomind.ecom.api.iagent.common.event.CustomEventFilter

next(NextMessageInfo) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator

Returns the next element in the iteration.

NextMessageInfo - Interface in com.novomind.ecom.api.imail.core.connector

This interface provides additional information during message retrieval for a MessageIterator.

NO_CLASSIFICATION - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification

no specific classification

NOANSWER - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause

The call could not be connected, because the target device did not answer within a specified time period.

NOANSWER - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause

The call could not be redirected, because the external target did not answer within a specified time period.

NONE - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType

default - no special highlight behaviour

NONE - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType

default - no special behaviour on ticket selection

NONE - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type

default - no special behaviour

NONE - com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType

default - no special behaviour.

NONE - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification

NORMAL_CLEARING - com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause

The call is finished normally e.g.

NORMAL_CLEARING - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause

The call has been finished normally due to hang up operation.

NOTIFICATION - com.novomind.ecom.api.imail.model.AnswerType

The type NOTIFICATION represents an automatic generated message that has been placed on the outgoing queue to be sent to it's recipient.

O

OK - com.novomind.ecom.api.imail.core.result.PreProcessingResult

Deprecated.

OnlineAgentCategoryVisibility - Enum in com.novomind.ecom.api.iagent.visibility.category.visibilities

This class contains all possible visibilities for the tenants in the role online agent

OnlineAgentCategoryVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.category

This class represents an online agent visibility context for a category

OnlineAgentTenantVisibility - Enum in com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities

This class contains all possible visibilities for the tenants in the role online agent

OnlineAgentTenantVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.tenant.context

This class represents an online agent visibility context for a tenant

OPEN_ON_LOGIN - com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent

Opens the agent sidebar when an agent has logged in.

OPEN_ON_PHONE_DEVICE_BUSY - com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent

Opens the agent sidebar when the phone device is busy.

Operation<T extends OperationResult> - Interface in com.novomind.ecom.api.iagent.operation

Represents an executable operation.

OperationFailedException - Exception in com.novomind.ecom.api.iagent.exception

Generic exception to be used for all kinds of errors during API operations

OperationFailedException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.OperationFailedException

OperationFailedException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.OperationFailedException

OperationFailedException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.OperationFailedException

OperationResult - Interface in com.novomind.ecom.api.iagent.operation

This interface represents the result of a successfully executed Operation

OptionalBacklogMessageInfo - Interface in com.novomind.ecom.api.imail.model

A OptionalBacklogMessageInfo object provides optional information about a BacklogMessage.

OptionalCategoryProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object that optionally provides a Category.

OptionalSentMessageInfo - Interface in com.novomind.ecom.api.imail.model

A OptionalSentMessageInfo object provides optional information about a SentMessage.

OptionalTenantProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object that optionally provides a Tenant.

OUTGOING - com.novomind.ecom.api.iagent.model.Account.AccountType

Means that the account is an outgoing account.

OutgoingCall - Interface in com.novomind.ecom.api.iagent.model

The interface represents an outgoing call from an agent device to any target.

outgoingCallDelivered(OutgoingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates an alerting outgoing call from an agent device.

OutgoingCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An OutgoingCallDeliveredEvent is triggered, when an OutgoingCall initiated by an agent is ringing (alerting) on the target device.

outgoingCallEstablished(OutgoingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates that an outgoing call from an agent device has been accepted by the target and the connection has been established.

OutgoingCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An OutgoingCallEstablishedEvent is triggered, when an OutgoingCall initiated by an agent has been established between the agent and the target device.

outgoingCallFinished(OutgoingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates that an outgoing call has finished.

OutgoingCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An OutgoingCallFinishedEvent indicates that an OutgoingCall has been finished.

OutgoingCallProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that provides an OutgoingCall.

outgoingCallRedirected(OutgoingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates that an outgoing call has been redirected to an external target that is not a connected agent device.

OutgoingCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An OutgoingCallRedirectedEvent is triggered, when an OutgoingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.

OutgoingCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An OutgoingCallStateChangedEvent is a state change event related to an OutgoingCall

outgoingCallTransferred(OutgoingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener

Indicates that an outgoing call has been transferred from an agent device to another logged on agent device.

OutgoingCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An OutgoingCallTransferredEvent is triggered, when an OutgoingCall initiated by an agent has been transferred from the agent device to another agent device.

OutgoingChatMessageManipulator - Interface in com.novomind.ecom.api.iagent.manipulator

This plugin allows to manipulate the outgoing chat message before being processed and sent.

OutgoingChatStep - Interface in com.novomind.ecom.api.iagent.model

Represents an outgoing message ChatStep that will be sent.

OutgoingChatStepInfo - Interface in com.novomind.ecom.api.iagent.model

outgoingChatStepSent(AgentOutgoingChatStepSentEvent) - Method in interface com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener

This more specific method is called asynchronously after an outgoing message chatstep has been sent by an agent.

outgoingChatStepSent(BotOutgoingChatStepSentEvent) - Method in interface com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener

This more specific method is called asynchronously after an outgoing message chatstep has been sent by a chatbot.

outgoingChatStepSent(OutgoingChatStepSentEvent) - Method in interface com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener

The method is called asynchronously after an outgoing message chatstep has been sent.

outgoingChatStepSent(SystemOutgoingChatStepSentEvent) - Method in interface com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener

This more specific method is called asynchronously after an outgoing message chatstep has been sent automatically by the system.

OutgoingChatStepSentEvent - Interface in com.novomind.ecom.api.iagent.chat.listener

This event is triggered asynchronously when an outgoing message chatstep has been sent.

OutgoingChatStepSentEventListener - Interface in com.novomind.ecom.api.iagent.chat.listener

This interface is an extension point to take any action immediately after an outgoing message chatstep has been sent.

OutgoingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for outgoing mails

OutgoingMessage - Interface in com.novomind.ecom.api.imail.model

Represents a MailMessage that has been answered and is waiting to be processed e.g.

OutgoingMessageHandler - Interface in com.novomind.ecom.api.iagent.message

This handler provides functionality to append a Message to the central outgoing message folder to be sent by a specific Account.

OutgoingMessageHandler.SendOptions - Class in com.novomind.ecom.api.iagent.message

Represents options to send a message

OutgoingMessageInfo - Interface in com.novomind.ecom.api.imail.model

A OutgoingMessageInfo object provides information about an OutgoingMessage.

OutgoingMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an audio data messenger message that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerAudioDataMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerAudioDataMessageInfo object provides information about an OutgoingMessengerAudioDataMessage.

OutgoingMessengerConversationTypingStatus - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a typing status that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerConversationTypingStatusInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerConversationTypingStatusInfo object provides information about an OutgoingMessengerConversationTypingStatus.

OutgoingMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a file data messenger message that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerFileDataMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerFileDataMessageInfo object provides information about an OutgoingMessengerFileDataMessage.

OutgoingMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an image data messenger message that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerImageDataMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerImageDataMessageInfo object provides information about an OutgoingMessengerImageDataMessage.

OutgoingMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a media data messenger message that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a messenger message that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerMessageInfo object provides information about an OutgoingMessengerMessage.

OutgoingMessengerMessageReadStatus - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a read status that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerMessageReadStatusInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerMessageReadStatusInfo object provides information about an OutgoingMessengerMessageReadStatus.

OutgoingMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a raw messenger message that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerRawMessageAgentViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A OutgoingMessengerRawMessageAgentViewContext provides information about the outgoing raw messenger message to be displayed in the agent view.

OutgoingMessengerRawMessageArchiveAccessViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A OutgoingMessengerRawMessageArchiveAccessViewContext provides information about the outgoing raw messenger message to be displayed for a chat retrieved directly via an archive access.

OutgoingMessengerRawMessageBacklogViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A OutgoingMessengerRawMessageBacklogViewContext provides information about the outgoing raw messenger message to be displayed in the backlog view.

OutgoingMessengerRawMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerRawMessageInfo object provides information about an OutgoingMessengerRawMessage.

OutgoingMessengerRawMessageSearchResultViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend

A OutgoingMessengerRawMessageSearchResultViewContext provides information about the outgoing raw messenger message to be displayed in the search result view.

OutgoingMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a text messenger message that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerTextMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerTextMessageInfo object provides information about an OutgoingMessengerTextMessage.

OutgoingMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a video data messenger message that is to be sent to an external source by a MessengerConnector.

OutgoingMessengerVideoDataMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model

An OutgoingMessengerVideoDataMessageInfo object provides information about an OutgoingMessengerVideoDataMessage.

OutgoingTextChatMessageManipulationInput - Interface in com.novomind.ecom.api.iagent.manipulator.input

An OutgoingTextChatMessageManipulationInput contains all information to manipulate an outgoing text chat message.

OutgoingTextChatMessageManipulationResult - Class in com.novomind.ecom.api.iagent.manipulator.result

Represents the result of the optional outgoing text chat message manipulation by an OutgoingChatMessageManipulator.

OutgoingTextChatMessageManipulationResult(TextChatMessage) - Constructor for class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult

Creates an OutgoingTextChatMessageManipulationResult with a manipulated text chat message

P

pause() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState

This method puts the agent into pause state.

pause(PauseReason) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState

This method puts the agent into pause state with the specified PauseReason.

PauseReason - Interface in com.novomind.ecom.api.iagent.model

A PauseReason represents the reason for a pause of an agent.

PermanentMessagingException - Exception in com.novomind.ecom.api.imail.exception

The exception represents a permanent error during message processing

PermanentMessagingException(String) - Constructor for exception com.novomind.ecom.api.imail.exception.PermanentMessagingException

PermanentMessagingException(String, Exception) - Constructor for exception com.novomind.ecom.api.imail.exception.PermanentMessagingException

PersistencyException - Exception in com.novomind.ecom.api.iagent.exception

Signals that a Persistency Exception has occurred.

PersistencyException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.PersistencyException

Constructs a PersistencyException with the specified detail message.

PersistencyException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.PersistencyException

Constructs a PersistencyException with the specified detail message and cause.

PersistencyException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.PersistencyException

Constructs a PersistencyException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

PersistencyHandler - Interface in com.novomind.ecom.api.imail.routing.persistence

A Handler to create, update or delete instances of MasterEntity

PhoneDeviceState - Enum in com.novomind.ecom.api.iagent.state

Represents the types of phone device states

phoneDeviceStateChanged(PhoneDeviceStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateEventListener

Indicates that the state of a phone device has changed

PhoneDeviceStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A PhoneDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice.

PhoneDeviceStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call

The PhoneDeviceStateEventListener is an interface that implements the callback event functions triggered due to phone device state changes.

PhoneSystem - Interface in com.novomind.ecom.api.iagent.model

A PhoneSystem provides all required information and configuration for a PhoneSystemConnector.

PhoneSystemConnector - Interface in com.novomind.ecom.api.iagent.connector.call

The PhoneSystemConnector is an abstract interface to provide life cycle functionality to the client side phone system connector implementations within the novomind iAGENT routing process.

PhoneSystemConnectorPlugin - Annotation Type in com.novomind.ecom.api.iagent.plugin

Runtime annotation used to mark a PhoneSystemConnector.

PhoneSystemConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab

Represents a customized PhoneSystemConnectorTab

PhoneSystemConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab

The path of the customized .xhtml must be inside 'META-INF/views', e.g.

PhoneSystemConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab

A PhoneSystemConnectorTabProvider is used to provide a custom PhoneSystemConnectorTab.

PhoneSystemConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context

A PhoneSystemConnectorTabViewContext provides a PhoneSystemModifier which is used to change the underlying PhoneSystem.

PhoneSystemException - Exception in com.novomind.ecom.api.iagent.exception

Generic exception to be used for all kinds of errors related to a PhoneSystemConnector

PhoneSystemException() - Constructor for exception com.novomind.ecom.api.iagent.exception.PhoneSystemException

PhoneSystemException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.PhoneSystemException

PhoneSystemException(String, int) - Constructor for exception com.novomind.ecom.api.iagent.exception.PhoneSystemException

PhoneSystemException(String, int, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.PhoneSystemException

PhoneSystemModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type PhoneSystem

phoneSystemStateChanged(PhoneSystemStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateEventListener

Indicates a general system state change of a PhoneSystemConnector

PhoneSystemStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A PhoneSystemStateChangedEvent is an event triggered due to a general state change of the remote system of a PhoneSystemConnector

PhoneSystemStateChangedEvent.PhoneSystemState - Enum in com.novomind.ecom.api.iagent.routing.event.call

Represents all types of phone system states.

PhoneSystemStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call

The PhoneSystemStateEventListener is an interface that implements the callback event functions to be called on phone system state changes e.g.

PluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle

This interface represents all events concerning the lifecycle of a plugin bundle.

PluginBundleLifecycleEventListener - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle

This interface is an extension point to take any action on plugin bundle lifecycle events.

pngIconResourcePath() - Method in annotation type com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel

The method may return the resource path to the optional PNG icon resource of the CustomChatChannel.

pngIconResourcePath() - Method in annotation type com.novomind.ecom.api.imail.core.connector.CustomChannel

The method may return the resource path to the optional PNG icon resource of the CustomChannel.

postIncomingMessage(PostIncomingMessageEvent) - Method in interface com.novomind.ecom.api.imail.core.PostIncomingMessageListener

The method is called after the message has been received and successfully been pushed to the central backlog.

postIncomingMessage(Message, IncomingMessageInfo, Message, BacklogMessageInfo, Ticket) - Method in interface com.novomind.ecom.api.imail.core.PostIncomingMessageListener

Deprecated, for removal: This API element is subject to removal in a future version.

Please implement the method PostIncomingMessageListener.postIncomingMessage(PostIncomingMessageEvent) instead.

PostIncomingMessageEvent - Interface in com.novomind.ecom.api.imail.core.input

The PostIncomingMessageEvent is an event providing all relevant data for the extension point PostIncomingMessageListener.

PostIncomingMessageListener - Interface in com.novomind.ecom.api.imail.core

This interface is an extension point to take any action after a message has been received and successfully pushed to the central backlog.

postProcess() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState

This method puts the agent into post processing state.

postStart(PostStartPluginBundleLifecycleEvent) - Method in interface com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener

This method is called after a plugin bundle was started.

PostStartPluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle

This event is triggered after a plugin bundle was started.

preProcess(Message, IncomingMessageInfo) - Method in interface com.novomind.ecom.api.imail.core.TemplateMessageManipulator

Deprecated, for removal: This API element is subject to removal in a future version.

Please implement the method TemplateMessageManipulator.manipulateTemplateMessage(TemplateMessageManipulationInput) instead.

PreProcessingResult - Enum in com.novomind.ecom.api.imail.core.result

Deprecated, for removal: This API element is subject to removal in a future version.

PreSendAgentMessage - Interface in com.novomind.ecom.api.imail.model

Represents a message immediately before being sent to the outgoing queue by an agent.

PreSendAgentMessageInfo - Interface in com.novomind.ecom.api.imail.model

A PreSendAgentMessageInfo object provides information about a PreSendAgentMessage.

PreSendConfirmationMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a confirmation message associated with a ticket is about to be sent within the novomind iAGENT core process.

PreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when the associated ticket has been closed and an external message is about to be sent to an external recipient within the novomind iAGENT core process.

PreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.

PreSendExternalForwardMessageAndKeepTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.

PreSendExternalMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been answered by an external recipient and is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.

preSendMessage(AgentPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when the associated ticket of the message has been closed without answer, and an external message is about to be sent to an external recipient by an agent.

preSendMessage(AgentPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.

preSendMessage(AgentPreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.

preSendMessage(AgentPreSendExternalInquiryMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.

preSendMessage(AgentPreSendIntermediateMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called if an intermediate message is about to be sent by an agent.

preSendMessage(AgentPreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called if a message is about to be sent and the associated ticket is about to be closed by an agent.

preSendMessage(AutoPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when the associated ticket of the message has been closed automatically without answer and an external message is about to be sent to an external recipient.

preSendMessage(AutoPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an automatic external forward operation of the associated ticket.

preSendMessage(AutoPreSendIntermediateMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called if an automatically generated intermediate reply message is about to be sent due to the configuration of the ticket's category.

preSendMessage(AutoPreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called if an automatically generated message is about to be sent and the associated ticket is about to be closed e.g.

preSendMessage(PreSendConfirmationMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called if a confirmation message is about to be sent.

preSendMessage(PreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

The method is called when the ticket associated with the message has been closed without answer and a message is about to be sent to an external recipient within the novomind iAGENT core process.

preSendMessage(PreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

The method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.

preSendMessage(PreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

The method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.

preSendMessage(PreSendExternalMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called if a message has been answered by an external recipient, is about to be sent and the associated ticket is about to be closed.

preSendMessage(PreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

The method is called when a message is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.

preSendMessage(PreSendMessageEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

The method is called before sending the message.

preSendMessage(PreSendMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

The method is called when a message associated with a Ticket is about to be sent within the novomind iAGENT core process.

preSendMessage(SupervisorPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when the associated ticket of the message has been closed without answer, and an external message is about to be sent to an external recipient by a supervisor.

preSendMessage(SupervisorPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.

preSendMessage(SupervisorPreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener

This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.

preSendMessage(Message, PreSendMessageInfo, OutgoingMessageInfo, AnswerType, Optional<Ticket>) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageManipulator

The method is called before sending the message.

PreSendMessage - Interface in com.novomind.ecom.api.imail.model

Represents a message immediately before being sent.

PreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket is about to be sent and the ticket will be closed within the novomind iAGENT core process.

PreSendMessageEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message is about to be sent.

PreSendMessageEventListener - Interface in com.novomind.ecom.api.imail.core

This interface is an extension point that is called before a message is send.

PreSendMessageInfo - Interface in com.novomind.ecom.api.imail.model

A PreSendMessageInfo object provides information about a PreSendMessage.

PreSendMessageManipulator - Interface in com.novomind.ecom.api.imail.core

This interface is an extension point to manipulate the message before being sent.

PreSendMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket is about to be sent.

preStartChat(PreStartChatInfo) - Method in interface com.novomind.ecom.api.iagent.validator.PreStartChatValidator

The method is called synchronously before starting the chat.

PreStartChatInfo - Interface in com.novomind.ecom.api.iagent.validator

This interface provides information about a chat that is to be started.

PreStartChatValidator - Interface in com.novomind.ecom.api.iagent.validator

This interface is an extension point to validate a new chat before being started and routed to an agent.

preStop(PreStopPluginBundleLifecycleEvent) - Method in interface com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener

This method is called before a plugin bundle is about to be stopped.

PreStopPluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle

This event is triggered before a plugin bundle is about to be stopped.

primaryToAddress(InternetAddress) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the primary to-address of the new ticket.

primaryToAddress(InternetAddress) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the primary to-address of the quick case.

Privilege - Interface in com.novomind.ecom.api.iagent.routing.privilege

This interface represents an app specific privilege in the novomind iAGENT system

PrivilegeHandler - Interface in com.novomind.ecom.api.iagent.routing.privilege

This handler is used for registering, removing and reading app specific privileges.

Process - Interface in com.novomind.ecom.api.imail.model

A process represents a collection of Tickets

PROCESS_AS_INCOMING - com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction

The type PROCESS_AS_INCOMING represents the action that will lead to a normal processing of this delivery failure message.

processEvent(CustomEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.CustomEventListener

Process a CustomEvent.

processId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the id of the process to be associated with the new ticket.

processId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the id of the process to be associated with the quick case.

ProcessProvider - Interface in com.novomind.ecom.api.imail.provider

Represents an object that "knows" or can provide a Process

protocol() - Method in annotation type com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorPlugin

The protocol of the MessengerConnector used to identify this MessengerConnector.

protocol() - Method in annotation type com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin

Q

QUEUED - com.novomind.ecom.api.iagent.state.CallState

The call is queued and waiting for distribution by the routing engine.

QUEUED - com.novomind.ecom.api.iagent.state.ChatState

The chat is queued and waiting to be routed to an agent or bot.

QUEUED - com.novomind.ecom.api.iagent.state.RoutingWorkItemState

The RoutingWorkItem is queued and waiting for distribution.

QUEUED - com.novomind.ecom.api.iagent.state.TicketState

The ticket is queued and waiting to be assigned to an agent or to be processed automatically or manually by a supervisor.

QueuedCall - Interface in com.novomind.ecom.api.iagent.model

The interface represents a call that has been received and queued by the PBX.

queuedCallChanged(QueuedCallChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Notifies the novomind iAGENT routing about a change of the queued call without any change of the CallState.

QueuedCallChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallChangedEvent is triggered, when a QueuedCall has changed without any change of the CallState.

queuedCallDelivered(QueuedCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates an alerting queued call on an agent device.

QueuedCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallDeliveredEvent is triggered, when a QueuedCall is ringing (alerting) on an agent device.

queuedCallDeliveryFailed(QueuedCallDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a queued call could not be delivered to the designated connected agent device.

QueuedCallDeliveryFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallDeliveryFailedEvent is triggered, when the delivery of a QueuedCall to a ConnectedAgentDevice has failed.

QueuedCallDeliveryFailedEvent.FailCause - Enum in com.novomind.ecom.api.iagent.routing.event.call

Represents all types of fail causes for calls failing to connect to an agent device.

queuedCallDequeued(QueuedCallDequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a queued call must be dequeued from the backlog.

QueuedCallDequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallDequeuedEvent is triggered, when a previously enqueued QueuedCall has been dequeued from the central backlog.

queuedCallDisconnected(QueuedCallDisconnectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that an established queued call has not finished yet but the call has been disconnected from the agent device and now remains in received state without being routed automatically.

QueuedCallDisconnectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallDisconnectedEvent is triggered, when a previously connected QueuedCall has been disconnected from a ConnectedAgentDevice without being finished.

queuedCallEnqueued(QueuedCallEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a queued call has been enqueued.

QueuedCallEnqueuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

An QueuedCallEnqueuedEvent is triggered, when a previously received QueuedCall has been enqueued in the central backlog to be routed to an agent.

queuedCallEstablished(QueuedCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a queued call on an agent device has been accepted by the agent and the connection has been established.

QueuedCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallEstablishedEvent is triggered, when a QueuedCall has been established on an agent device.

queuedCallFinished(QueuedCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a queued call has finished.

QueuedCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallFinishedEvent indicates that a QueuedCall has been disconnected and finished.

QueuedCallProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that provides a QueuedCall.

queuedCallReceived(QueuedCallReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a new queued call has been received recently.

QueuedCallReceivedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallReceivedEvent is triggered, when a QueuedCall has been been received, before being routed or processed e.g.

queuedCallRedirected(QueuedCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a queued call has been redirected to an external target.

QueuedCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallRedirectedEvent is triggered, when a QueuedCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.

queuedCallRedirectFailed(QueuedCallRedirectFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a queued call could not be redirected to the external target.

QueuedCallRedirectFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallRedirectFailedEvent is triggered, when the redirect of a QueuedCall to an external target has failed.

QueuedCallRedirectFailedEvent.FailCause - Enum in com.novomind.ecom.api.iagent.routing.event.call

Represents all types of fail causes for calls failing to redirect to an external target.

QueuedCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallStateChangedEvent is a state change event related to a QueuedCall

queuedCallTransferred(QueuedCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener

Indicates that a queued call on an agent device has been transferred by the agent to another agent device.

QueuedCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call

A QueuedCallTransferredEvent is triggered, when a QueuedCall has been transferred from one agent device to another.

QuickCaseMessage - Interface in com.novomind.ecom.api.imail.model

Represents a quick case message.

QuickCaseMessageInfo - Interface in com.novomind.ecom.api.imail.model

A QuickCaseMessageInfo object provides information about a QuickCaseMessage.

QUIT - com.novomind.ecom.api.iagent.state.ChatState

The chat has been quit.

R

raiseEvent(CustomEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.CustomEventHandler

This method raises a CustomEvent to be processed by any appropriate CustomEventListener.

RatingData - Interface in com.novomind.ecom.api.iagent.rating

Represents the rating data

RatingData.Index - Enum in com.novomind.ecom.api.iagent.rating

This enumeration defines 10 indexes for separate ratings.

ratingReceived(ChatRatingReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener

Indicates that a chat related customer rating is received.

ratingReceived(RatingReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener

Indicates that a customer rating is received.

ratingReceived(TicketRatingReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener

Indicates that a ticket related customer rating is received.

RatingReceivedEvent - Interface in com.novomind.ecom.api.iagent.rating.event

This event is triggered when a rating was received.

RatingReceivedEventListener - Interface in com.novomind.ecom.api.iagent.rating

The RatingReceivedEventListener is an interface that implements the callback event functions triggered when a customer rating is received.

REACTIVATE_TICKET - com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction

The type REACTIVATE_TICKET represents the action that will create a history entry in the sent ticket causing this delivery failure message.

reason - Variable in exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

RecategorizationListManipulator - Interface in com.novomind.ecom.api.iagent.frontend.categories

An RecategorizationListManipulator is used to manipulate the list of categories that can be selected as target for a recategorization of issues by an agent or a supervisor.

RecategorizationOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

The RecategorizationOperationBuilder provides specific builders to build a recategorization operation on a ticket.

RecategorizationOperationBuilder.WithCall - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

RecategorizationOperationBuilder.WithCall.WithCategory - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

RecategorizationOperationBuilder.WithCall.WithCategory.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

RecategorizationOperationBuilder.WithCall.WithCategory.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

RecategorizationOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

RecategorizationOperationBuilder.WithTicket.WithCategory - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

RecategorizationOperationBuilder.WithTicket.WithCategory.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

recategorize() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder

This method returns a RecategorizationOperationBuilder.

RECEIVED - com.novomind.ecom.api.iagent.state.CallState

The call has been received.

RED - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType

highlight the mail info tab with bright red background color

REDIRECTED - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause

The call has been finished and redirected to another device.

REDIRECTED - com.novomind.ecom.api.iagent.state.CallState

The call has been redirected to an external target which is not a connected agent device.

redirectQueuedCall(RedirectQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector

A call may be redirected e.g.

RedirectQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request

Provides all required information to redirect a QueuedCall to an external target.

release() - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector

The method will be called when the PhoneSystemConnector is disposed e.g.

release() - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

The method will be called when the ExternalRoutingConnector is disposed e.g.

release() - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector

The method is called before an instance of the MessengerConnector is being released or replaced by another e.g.

release() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector

The method is called before an instance of the MessageConnector is being released or replaced by another e.g.

remove() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator

After a message, that had been previously retrieved by calling the next() method, has been successfully processed, the remove() method may be called to delete the message permanently from the source.

remove(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue

With this method the specified routing tags will be removed from the issue.

remove(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags

With this method the specified routing tags will be removed from the issue.

remove(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Removes the entry for the key

remove(String) - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingBindings

Removes the mapping for a key if it is present

removeAssignedAddresses(InternetAddress...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Remove email addresses from the associated Contact.

removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier

removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Remove the assignment the passed categories to the chatbot.

removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Remove the assignment of the group to the passed categories.

removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Remove the assignment of the textmodule first level group to the passed categories.

removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Remove the assignment of the transaction code to the passed categories.

removeAssignedPhoneNumbers(String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Remove phone numbers from the associated Contact.

removeAssignedPrivileges(GroupPrivilege...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Remove the passed privileges from the group.

removeAssignedSystemGroups(SystemGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Remove the assignment of the category to the passed system groups.

removeAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Remove the assignment of the ExternalRouting to the passed tenants.

removeAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Remove the assignment of the PhoneSystem to the passed tenants.

removeAssignedTextModuleFirstLevelGroups(TextModuleFirstLevelGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Remove the assignment of the category to the passed text module first level groups.

removeAssignedTransactionCodes(TransactionCode...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Remove the assignment of the category to the passed transaction codes.

removeAssignedUsers(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Remove the assignment of the group to the passed users.

removeAttributes(String, String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Remove attributes which can be used for identification from the associated Contact (see ContactIdentifier for further information).

removeLanguageSkills(Locale...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Remove the passed language skills of the user.

removePrivilege(Privilege) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler

Removes the Privilege from the novomind iAGENT system

removeRoutingTags(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Remove the passed routing tags of the user.

removeUserAssignments(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier

Remove the assignment of the group to the passed users.

replyToAddress(InternetAddress) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Set the replyToAddress of the Account to send the answer.

requeue() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder

This method returns a RequeueOperationBuilder.

RequeueOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.requeue

The RequeueOperationBuilder provides specific builders to build a re-queue operation on a ticket.

RequeueOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.requeue

RequeueOperationBuilder.WithTicket.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.requeue

RequeueOperationBuilder.WithTicket.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.requeue

rerouteQueuedCall(RerouteQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector

A call may be rerouted e.g.

RerouteQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request

Provides all required information to reroute a QueuedCall.

resubmit() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder

This method returns a ResubmitOperationBuilder.

ResubmitOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit

The ResubmitOperationBuilder provides specific builders to build a resubmit operation on a ticket.

ResubmitOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit

ResubmitOperationBuilder.WithTicket.WithDueDate - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit

ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit

RESUBMITTED - com.novomind.ecom.api.iagent.state.ChatState

The chat has been resubmitted by an agent and will be routed to the agent or another agent after the specified due date.

RESUBMITTED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been resubmitted by an agent and will be assigned again automatically to the agent at a specified time.

Result - Interface in com.novomind.ecom.api.iagent.result

resume() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState

This method resumes the agent from pause state.

resume() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState

This method resumes the agent from the post processing state.

ROUTED - com.novomind.ecom.api.iagent.state.ChatState

The chat has been routed to an agent or bot.

RoutingOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation

The RoutingOperationBuilder provides specific builders for all operations available within the novomind iAGENT routing process.

RoutingPlugin - Annotation Type in com.novomind.ecom.api.imail.routing

Runtime annotation used to mark plugins for the novomind iAGENT routing process.

RoutingTag - Interface in com.novomind.ecom.api.iagent.model

A RoutingTag is an Object that can be added to an Issue.

RoutingTagModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to create an instance of type RoutingTag

RoutingTagOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

The RoutingTagOperationBuilder provides specific builders to build a routing tag operation on an issue.

RoutingTagOperationBuilder.WithIssue - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

RoutingTagOperationBuilder.WithIssue.WithRoutingTags - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

RoutingWorkItem - Class in com.novomind.ecom.api.iagent.model

A RoutingWorkItem is an object owned by an external routing representing an Issue in the novomind iAGENT backlog that is expected to be routed to an agent an waiting for a routing decision of the external routing.

RoutingWorkItem(String) - Constructor for class com.novomind.ecom.api.iagent.model.RoutingWorkItem

Constructs a RoutingWorkItem with an item id.

RoutingWorkItemDecisionEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting

The RoutingWorkItemDecisionEventListener is an interface that implements the callback event functions for routing decisions triggered by the external routing engine and handled by the novomind iAGENT system.

routingWorkItemDecisionFailed(RoutingWorkItemDecisionFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener

Notifies the novomind iAGENT system of the failure of a previously started routing request.

RoutingWorkItemDecisionFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting

A RoutingWorkItemDecisionFailedEvent indicates that a routing decision by the external routing for a RoutingWorkItem has failed.

routingWorkItemDecisionSuccessful(RoutingWorkItemDecisionSuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener

Notifies the novomind iAGENT system of a successful routing decision by the external routing for a previously started routing request.

RoutingWorkItemDecisionSuccessfulEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting

A RoutingWorkItemDecisionSuccessfulEvent indicates that a routing decision by the external routing for a RoutingWorkItem has been successful.

routingWorkItemDeliveryFailed(RoutingWorkItemDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

Notifies the connector that the routing decision of the connector could not be fulfilled and the RoutingWorkItem could not be delivered to the desired agent e.g.

RoutingWorkItemDeliveryFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting

A RoutingWorkItemDeliveryFailedEvent provides all information about a RoutingWorkItem that could not be delivered to the desired agent and therefore the routing decision made by the external routing previously could not be fulfilled.

routingWorkItemDeliverySuccessful(RoutingWorkItemDeliverySuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

Notifies the connector that the routing decision of the connector has been fulfilled successfully and the RoutingWorkItem has been delivered to the desired agent by novomind iAGENT system.

RoutingWorkItemDeliverySuccessfulEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting

A RoutingWorkItemDeliverySuccessfulEvent provides all information about a RoutingWorkItem that has been delivered successfully to the desired agent and therefore the routing decision made by the external routing previously could be fulfilled.

RoutingWorkItemEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting

A RoutingWorkItemEvent is an event related to a RoutingWorkItem.

RoutingWorkItemNotFoundException - Exception in com.novomind.ecom.api.iagent.exception

Signals that a specified RoutingWorkItem does not exist or could not be found.

RoutingWorkItemNotFoundException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException

RoutingWorkItemNotFoundException(String, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException

RoutingWorkItemOperationException - Exception in com.novomind.ecom.api.iagent.exception

Signals that an exception has occurred during an operation on a RoutingWorkItem.

RoutingWorkItemOperationException(String, String) - Constructor for exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException

RoutingWorkItemOperationException(String, String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException

RoutingWorkItemProvider - Interface in com.novomind.ecom.api.iagent.provider

The interface RoutingWorkItemProvider provides a RoutingWorkItem.

RoutingWorkItemState - Enum in com.novomind.ecom.api.iagent.state

Represents all types of states of a RoutingWorkItem within the remote routing system.

S

SearchResultCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo

This interface is used to provide view context specific information for calls, that have been accessed by a call search.

SearchResultChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo

This interface is used to provide view context specific information for displaying a chat that has been retrieved by a search request.

SearchResultMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo

This interface is used to provide view context specific information for displaying a ticket, that has been retrieved by a search request.

SELECTED - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType

the mail info tab will be toggled automatically on ticket selection

SELECTED - com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType

the tab will be selected automatically when the home section is toggled by the agent for the first time.

SELECTED_FULLSCREEN - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType

the mail info tab will be toggled automatically and switched to fullscreen mode on ticket selection

SELECTED_ON_LOGON - com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType

the home section will be toggled automatically on agent logon and the tab will be selected.

SEND_FAILED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been answered but the answered message could not be sent.

sendAudioDataMessage(OutgoingMessengerAudioDataMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender

The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.

sendFileDataMessage(OutgoingMessengerFileDataMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender

The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.

sendImageDataMessage(OutgoingMessengerImageDataMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender

The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.

sendMessage(Message, Account, OutgoingMessageHandler.SendOptions) - Method in interface com.novomind.ecom.api.iagent.message.OutgoingMessageHandler

Appends a Message to the central outgoing message folder to be sent by a specific Account.

sendMessage(Message, PreSendMessageInfo, OutgoingMessageInfo, AnswerType, Optional<Ticket>) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector

The method is called to send the message back to it's source or any other destination that can be addressed by this MessageConnector.

sendRawMessage(OutgoingMessengerRawMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender

The method is called to send a raw message back to it's source or any other destination that can be addressed by this MessengerConnector.

sendReadStatus(OutgoingMessengerMessageReadStatusInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender

The method is called to send a read status back to its source or any other destination that can be addressed by this MessengerConnector.

sendTextMessage(OutgoingMessengerTextMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender

The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.

sendTypingStatus(OutgoingMessengerConversationTypingStatusInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender

The method is called to send a typing status back to its source or any other destination that can be addressed by this MessengerConnector.

sendVideoDataMessage(OutgoingMessengerVideoDataMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender

The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.

SENT_AND_CLOSED - com.novomind.ecom.api.iagent.state.TicketState

The ticket has been answered and the answered message has been sent.

SentMessage - Interface in com.novomind.ecom.api.imail.model

Represents a MailMessage that has been sent successfully

SentMessageInfo - Interface in com.novomind.ecom.api.imail.model

A SentMessageInfo object provides information about a SentMessage.

SentMessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message

This interface is used to provide view context specific information for sent messages

SentMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an audio data messenger message that has been sent to an external source by a MessengerConnector.

SentMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a file data messenger message that has been sent to an external source by a MessengerConnector.

SentMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents an image data messenger message that has been sent to an external source by a MessengerConnector.

SentMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a media data messenger message that has been sent to an external source by a MessengerConnector.

SentMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a messenger message that has been sent to an external source by a MessengerConnector.

SentMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a raw messenger message that has been sent to an external source by a MessengerConnector.

SentMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a text messenger message that has been sent to an external source by a MessengerConnector.

SentMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model

Represents a video data messenger message that has been sent to an external source by a MessengerConnector.

ServiceLevelRatioCalculator - Interface in com.novomind.ecom.api.iagent.routing

A ServiceLevelRatioCalculator is an interface that can be used to override the default algorithm that calculates the individual service level ratio for an Issue.

ServiceLevelRatioCalculatorInput - Interface in com.novomind.ecom.api.iagent.routing

A ServiceLevelRatioCalculatorInput is an object providing all required information for the Function returned by a ServiceLevelRatioCalculator to override the default algorithm that calculates the individual service level ratio for an Issue.

set(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue

With this method the specified routing tags will be assigned to the issue.

setAccountType(Account.AccountType) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Set the Account.AccountType representing the type of this account while creating.

setAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Change the address of the associated Account.

setAgent(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the agent flag.

setAgentRoutingTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the agentRoutingTimeout of the associated ChatBot.

setAllowedForNewProcesses(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the allowed for new processes state.

setAllowedForPhoneTickets(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the allowed for phone tickets state.

setAllowedRecategorizationDestination(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the allowed recategorization destination state.

setAllowedRecategorizationSource(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the allowed recategorization source state.

setAlternativeOutgoingAccount(Optional<Account>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Change the optional alternative outgoing account of the associated Account.

setAnswerAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the answer allowed state.

setAssignedAgentGroup(AgentGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the assigned AgentGroup.

setAttribute(String, String) - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent

Set attributes of the event as key-value-pairs.

setAttribute(String, String) - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult

The method stores key-value pairs that will be available and accessible to other plugins.

setAutoRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the CategoryMode for the automatic routing of this user.

setAutoRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the automatic routing state.

setAvailable(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability

The method changes the general agent availability state and is not module specific.

setAvailableForCall(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability

The method changes the agent availability state for this agent for calls.

setAvailableForChat(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability

The method changes the agent availability state for this agent for chats.

setAvailableForMail(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability

The method changes the agent availability state for this agent for mails.

setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab

setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab

setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab

setBehavior(AgentHomeTabBehavior) - Method in class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab

setBoolean(String, Boolean) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Sets the KeyValue pair for this IntermediateStorage.

setBoolean(String, Boolean) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage

Sets the KeyValue pair for this Storage.

setBorderColor(Color) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

setBotRoutingTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the botRoutingTimeout of the associated ChatBot.

setBundlingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the bundling state.

setChannel(Channel) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Change the channel of the associated Account.

setChannel(ChatChannel) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Change the chat channel of the associated MessengerAccount.

setChatCategory(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the chat category state.

setChildTextModuleFirstLevelGroups(List<TextModuleFirstLevelGroup>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier

Change the direct child textmodule first level groups list of the associated TextModuleRoot.

setChildTextModuleNodes(List<TextModuleNode>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Change the direct child textmodule nodes list of the associated TextModuleFirstLevelGroup.

setChildTextModules(List<TextModule>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier

Change the direct child textmodules list of the associated TextModuleGroup.

setClassification(TextModuleFirstLevelGroup.Classification) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Change the classification of the associated TextModuleFirstLevelGroup.

setClearanceRequired(boolean) - Method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions

This option enforces a clearance authorization of the message before being sent.

setClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the clearance required state.

setClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the clearance required value.

setCloseAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the close allowed state.

setContactIdentifier(ContactIdentifier) - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage

This method allows to set the ContactIdentifier used as secondary search criteria while searching an existing contact for the Ticket that may be created due to the message.

setContent(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Change the content of the associated TextModule.

setCtiRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the cti routing state.

setDate(String, Date) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Sets the KeyValue pair for this IntermediateStorage.

setDate(String, Date) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage

Sets the KeyValue pair for this Storage.

setDelay(Duration) - Method in exception com.novomind.ecom.api.imail.exception.TemporaryMessagingException

Sets a duration time to enforce a delay before processing the message again.

setDeliveryFailureAction(DeliveryFailureMessageReceivedResult.DeliveryFailureAction) - Method in class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult

Sets the DeliveryFailureAction to this DeliveryFailureMessageReceivedResult.

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the description of the associated Category.

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the description of the associated ChatBot.

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Change the description of the associated Group.

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Change the description of the associated Location.

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier

Change the description of the associated Tenant.

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Change the description of the associated TextModule.

setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Deprecated, for removal: This API element is subject to removal in a future version.

Replaced by TransactionCodeModifier.setDescription(Locale, String)} This method will now set the localized description of the associated TransactionCode for the default language of the novomind iAGENT system.

setDescription(Locale, String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Change the description for the provided language of the associated TransactionCode.

setDisplayName(String) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

Set the displayName for the custom message filter menu item

setDisplayName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the display name of the associated Category.

setDisplayName(Locale, String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Change the display name for the provided language of the associated TransactionCode.

setDouble(String, Double) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Sets the KeyValue pair for this IntermediateStorage.

setDouble(String, Double) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage

Sets the KeyValue pair for this Storage.

setEmailAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the email address of the associated User.

setEnabled(boolean) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Change the enabled state of the associated MessengerAccount.

setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Change the enabled state of the associated Account.

setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the enabled value of the associated ChatBot.

setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Change the enabled state of the associated ExternalRouting.

setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Change the enabled state of the associated PhoneSystem.

setEncryptedString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Sets the KeyValue pair for this IntermediateStorage.

setEncryptedString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage

Sets the KeyValue pair for this Storage.

setEscalationCategory(Category) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the escalation category.

setEscalationTimeoutMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the escalation timeout.

setExternalId(String) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Change the external id of the associated Contact.

setFilter(Predicate<T>) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

The method allows to filter the messages displayed in the view that is linked to this MessageFilterMenuItem by setting a filter predicate.

setFilter(Predicate<T>) - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem

The method allows to filter the messages displayed in the view that is linked to this MessageFilterMenuItem by setting a filter predicate.

setHeight(int) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

setHeightPercent(int) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

setId(String) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent

setIgnoreErrors(boolean) - Method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions

If this option is set the message will be deleted in case of a PermanentMessagingException thrown by the MessageConnector on send without any further action or notice.

setIgnoreVisibility(boolean) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem

The method allows to disable or enabled the user's category visibility restrictions for the view linked to this MessageFilterMenuItem.

setIgnoreVisibility(boolean) - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem

The method allows to disable or enabled the user's category visibility restrictions for the view linked to this MessageFilterMenuItem.

setInactivityTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the inactivityTimeout of the associated ChatBot.

setJavaScript(String) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript

setKnowledgeBaseAgentName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the knowledgeBaseAgentName of the associated ChatBot.

setLanguageCode(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Change the ISO 639-1 language code of the associated TextModule.

setLevel(FrontendMessageLevel) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage

setLocale(Locale) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the Locale representing the display language of this user.

setLocation(Location) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Set the location.

setLocked(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the locked flag.

setLogoutPath(String) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

The method allows to specify an url or xhtml resource path to be loaded and to replace the content of the sidebar immediately before the agent logs off.

setLong(String, Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Sets the KeyValue pair for this IntermediateStorage.

setLong(String, Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage

Sets the KeyValue pair for this Storage.

setManualRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the CategoryMode for the manual routing of this user.

setMaxChats(int) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the maximum number of chats that should be routed to this user.

setMaxMails(int) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the maximum number of mails that should be routed to this user.

setName(String) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Change the name of the associated MessengerAccount.

setName(String) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Change the name of the associated Contact.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Change the name of the associated Account.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the name of the associated ChatBot.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Change the name of the associated ExternalRouting.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Change the name of the associated Group.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Change the name of the associated Location.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Change the name of the associated PhoneSystem.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier

Change the name of the associated Tenant.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier

Change the name of the associated TextModuleNode.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Change the name of the associated TransactionCode.

setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the name of the associated User.

setNickname(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the nickname of the associated ChatBot.

setOpened(boolean) - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

setOutgoingCallCapability(boolean) - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult

setParent(SystemGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier

setParent(SystemGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Change the parent system group of the associated Group.

setParent(SystemGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

setParent(TextModuleFirstLevelGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier

Change the parent textmodule first level group of the associated TextModuleSecondLevelGroup.

setPassword(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the password of the associated User.

setPrivilegedRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the privileged routing state.

setProtocol(String) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Change the protocol of the associated MessengerAccount.

setProtocol(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Change the protocol of the associated Account.

setRestUrl(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the restUrl of the associated ChatBot.

setRouteToAgentTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the routeToAgentTimeout of the associated ChatBot.

setSendAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Change the sendAllowed state of the associated Account.

setSendTypingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the sendTypingEnabled value of the associated ChatBot.

setServiceLevelMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the service level.

setShortcut(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Change the shortcut of the associated TextModule.

setSignature(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the signature of the associated User.

setSpellcheckRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the spellcheck required state.

setString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage

Sets the KeyValue pair for this IntermediateStorage.

setString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage

Sets the KeyValue pair for this Storage.

setString(String, String) - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingBindings

setTenant(Tenant) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Change the tenant of the associated MessengerAccount.

setTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Change the tenant of the associated Contact.

setTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Change the tenant of the associated Account.

setTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Change the tenant of the associated ChatBot.

setTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Change the tenant of the associated SystemGroup.

setText(String) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage

setTimeZone(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Change the timezone of the associated Location.

setTimeZone(TimeZone) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Change the timezone of the associated Location.

setTitle(String) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

setToggleEnabled(boolean) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

setToggleStickyEnabled(boolean) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

setTopTextRelevant(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Change the top text relevancy of the associated TextModule.

setTransactionCodeRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Deprecated, for removal: This API element is subject to removal in a future version.

Replaced by the module specific methods CategoryModifier.setTransactionCodeRequiredForMail(boolean), CategoryModifier.setTransactionCodeRequiredForChat(boolean), CategoryModifier.setTransactionCodeRequiredForCall(boolean). This method will now call all the new module specific methods.

setTransactionCodeRequiredForCall(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the transaction code required for call state.

setTransactionCodeRequiredForChat(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the transaction code required for chat state.

setTransactionCodeRequiredForMail(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Change the transaction code required for mail state.

setUid(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Change the uid of the associated Location.

setUrl(String) - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

setUserAssignment(User, Optional<Integer>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier

Assign the user to the group with an optional individual skill or change the individual skill of an already assigned user in this group.

setUsername(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Change the username of the associated User.

setVisible(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Change the visibility.

setVisible(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Change the visibility.

setWaitTime(long) - Method in exception com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException

The method allows to set a wait time to wait before retrying the routing request for the specific routing item again.

setWidth(int) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent

SimpleMessage - Interface in com.novomind.ecom.api.imail.core.connector

Represents a mail object that has been retrieved from an external source by a MessageConnector

SimpleMessageConnector - Interface in com.novomind.ecom.api.imail.core.connector

This interface is an extension point to implement message retrieval from different source to the iAGENT system.

SOURCE - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin

The call has been finished by the source party.

sourceCategory - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException

splitContact() - Method in interface com.novomind.ecom.api.iagent.contact.ContactRelationHandler

Releasing the source Contact from joined contacts

start() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder

This method returns an AgentQuickCaseOperationBuilder.StartQuickCase instance which is able to set the different parameters for building a new quick case.

STARTED - com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type

Represents that someone started typing.

STARTED - com.novomind.ecom.api.iagent.state.ChatState

The chat has been started.

startOutgoingCall(StartOutgoingCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector

Start an outgoing call by an agent

StartOutgoingCallRequest - Interface in com.novomind.ecom.api.iagent.request

Provides all required information to start an OutgoingCall.

startRoutingRequest(ChatRoutingRequest) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

Start a new routing request for a chat.

startRoutingRequest(TicketRoutingRequest) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector

Start a new routing request for a ticket.

STOPPED - com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type

Represents that someone stopped typing.

Storage - Interface in com.novomind.ecom.api.iagent.persistence.storage

This interface handles the storage of StorageProviders KeyValue pairs.

StorageHandler - Interface in com.novomind.ecom.api.iagent.persistence.storage

A Handler for getting a Storage for Tickets

StorageProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that provides a Storage

store() - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage

Stores the changes for the instance of this StorageProvider.

stream() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogHandler

Returns a sequential Stream over the backlog of BacklogHandler elements as its source.

STRIKETHROUGH - com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement

STRING - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

subject(String) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the subject of the new ticket.

subject(String) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase

Sets the subject of the quick case.

SubMenuItem - Class in com.novomind.ecom.api.imail.routing.frontend.menu

This class represents a sub menu item for the entry points in the Supervisor menu.

SubMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

Creates a new sub menu item with a given default display text.

SubMenuItem(String, Privilege) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem

Creates a new sub menu item with a given default display text and privilege.

supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat

supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket

supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode

supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent

supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory

supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory

supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket

supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags

SupervisorBacklogMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.routing.frontend.menu

This class is used to display a custom backlog message menu in the novomind iAGENT Supervisor frontend.

SupervisorBacklogMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorBacklogMessageFilterMenuItem

Constructs a SupervisorBacklogMessageFilterMenuItem with the given name.

SupervisorBacklogMessageFilterMenuItem(String, Privilege) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorBacklogMessageFilterMenuItem

Constructs a SupervisorBacklogMessageFilterMenuItem with the given name and privilege.

SupervisorCallRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

Represents an operation to recategorize a Call for a supervisor.

SupervisorCallRecategorizationOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.recategorization

A SupervisorCallRecategorizationOperationFailedException is thrown by a SupervisorCallRecategorizationOperation if the operation execution has failed.

SupervisorCallRecategorizationOperationFailedException(String, Call, User, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException

SupervisorCallRecategorizationOperationFailedException(String, Throwable, Call, User, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException

SupervisorCallRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

This interface represents the result of a successful SupervisorCallRecategorizationOperation

SupervisorCategoryVisibility - Enum in com.novomind.ecom.api.iagent.visibility.category.visibilities

This class contains all possible visibilities for the categories in the role supervisor

SupervisorCategoryVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.category

This class represents a supervisor visibility context for a category

SupervisorChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been closed by a supervisor.

SupervisorChatCloseOperation - Interface in com.novomind.ecom.api.iagent.routing.operation.close

Represents an operation to close a chat as a supervisor.

SupervisorChatCloseOperationFailedException - Exception in com.novomind.ecom.api.iagent.routing.operation.close

A SupervisorChatCloseOperationFailedException is thrown by a SupervisorChatCloseOperation if the operation execution has failed.

SupervisorChatCloseOperationFailedException(String, Chat, User) - Constructor for exception com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException

SupervisorChatCloseOperationFailedException(String, Throwable, Chat, User) - Constructor for exception com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException

SupervisorChatCloseOperationResult - Interface in com.novomind.ecom.api.iagent.routing.operation.close

This interface represents the result of a successful SupervisorChatCloseOperation

SupervisorChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been recategorized by a supervisor.

SupervisorExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process and the ticket has been closed.

SupervisorExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process.

SupervisorExternalForwardMessageSentAndTicketKeptEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process.

SupervisorInternalForwardedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been routed to an agent due to an internal forward operation by a supervisor.

SupervisorMessageFilterMenuItem<T extends MessageInfo> - Class in com.novomind.ecom.api.imail.routing.frontend.menu

This class is used to display a custom message filter menu in the novomind iAGENT Supervisor frontend.

SupervisorMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem

Constructs a SupervisorMessageFilterMenuItem with the given name.

SupervisorMessageFilterMenuItem(String, Privilege) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem

Constructs a SupervisorMessageFilterMenuItem with the given name and privilege.

SupervisorMessageFilterMenuItemProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.menu

A SupervisorMessageFilterMenuItemProvider is used to build a custom menu to display a view of filtered messages in the novomind iAGENT Supervisor frontend.

SupervisorMessageFilterMenuViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.menu

This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the novomind iAGENT Supervisor.

SupervisorOutgoingMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.routing.frontend.menu

This class is used to display a custom outgoing message menu in the novomind iAGENT Supervisor frontend.

SupervisorOutgoingMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorOutgoingMessageFilterMenuItem

Constructs a SupervisorOutgoingMessageFilterMenuItem with the given name.

SupervisorOutgoingMessageFilterMenuItem(String, Privilege) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorOutgoingMessageFilterMenuItem

Constructs a SupervisorOutgoingMessageFilterMenuItem with the given name and privilege.

SupervisorPreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when the associated ticket has been closed by a supervisor and an external message is being sent to an external recipient within the novomind iAGENT core process.

SupervisorPreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.

SupervisorPreSendExternalForwardMessageAndKeepTicketEvent - Interface in com.novomind.ecom.api.imail.core.event

This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.

SupervisorRoutingTagOperation - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

Represents an operation to change the routing tags of an issue by a supervisor.

SupervisorRoutingTagOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.routingtags

A SupervisorRoutingTagOperationFailedException is thrown by a SupervisorRoutingTagOperation if the operation execution has failed.

SupervisorRoutingTagOperationFailedException(String, Issue, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException

SupervisorRoutingTagOperationFailedException(String, Throwable, Issue, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException

SupervisorRoutingTagOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags

This interface represents the result of a successful SupervisorRoutingTagOperation

SupervisorTenantVisibility - Enum in com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities

This class contains all possible visibilities for the tenants in the role supervisor

SupervisorTenantVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.tenant.context

This class represents a supervisor visibility context for a tenant

SupervisorTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been closed by a supervisor within the novomind iAGENT routing process without being answered.

SupervisorTicketCloseOperation - Interface in com.novomind.ecom.api.imail.routing.operation.close

Represents an operation to close a ticket as a supervisor.

SupervisorTicketCloseOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.close

A SupervisorTicketCloseOperationFailedException is thrown by a SupervisorTicketCloseOperation if the operation execution has failed.

SupervisorTicketCloseOperationFailedException(String, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException

SupervisorTicketCloseOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException

SupervisorTicketCloseOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.close

This interface represents the result of a successful SupervisorTicketCloseOperation

SupervisorTicketForwardedAndClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been forwarded and closed by a supervisor within the novomind iAGENT routing process without being answered.

SupervisorTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been internally forwarded by a supervisor to an agent manually within the novomind iAGENT routing process.

SupervisorTicketInternalForwardOperation - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

Represents an operation to internal forward a ticket to an agent by a supervisor.

SupervisorTicketInternalForwardOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.internalforward

An SupervisorTicketInternalForwardOperationFailedException is thrown by a SupervisorTicketInternalForwardOperation if the operation execution has failed.

SupervisorTicketInternalForwardOperationFailedException(String, Ticket, User, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException

SupervisorTicketInternalForwardOperationFailedException(String, Throwable, Ticket, User, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException

SupervisorTicketInternalForwardOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward

This interface represents the result of a successful SupervisorTicketInternalForwardOperation

SupervisorTicketManuallyRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been pushed to an agent by a supervisor manually within the novomind iAGENT routing process.

SupervisorTicketRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

Represents an operation to recategorize a ticket for a supervisor.

SupervisorTicketRecategorizationOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.recategorization

An SupervisorTicketRecategorizationOperationFailedException is thrown by a SupervisorTicketRecategorizationOperation if the operation execution has failed.

SupervisorTicketRecategorizationOperationFailedException(String, Ticket, User, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException

SupervisorTicketRecategorizationOperationFailedException(String, Throwable, Ticket, User, Category, Category) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException

SupervisorTicketRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization

This interface represents the result of a successful SupervisorTicketRecategorizationOperation

SupervisorTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been recategorized by a supervisor.

SupervisorTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by a supervisor.

SupervisorTicketRequeueOperation - Interface in com.novomind.ecom.api.imail.routing.operation.requeue

Represents an operation to re-queue a ticket by a supervisor.

SupervisorTicketRequeueOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.requeue

A SupervisorTicketRequeueOperationFailedException is thrown by a SupervisorTicketRequeueOperation if the operation execution has failed.

SupervisorTicketRequeueOperationFailedException(String, Ticket, User, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException

SupervisorTicketRequeueOperationFailedException(String, Throwable, Ticket, User, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException

SupervisorTicketRequeueOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.requeue

This interface represents the result of a successful SupervisorTicketRequeueOperation

SYSTEM - com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin

means that the chat step was triggered by the system

SYSTEM - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin

The call has been finished by the phone system.

SystemChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been closed by the system.

SystemGroup - Interface in com.novomind.ecom.api.iagent.model

Represents a SystemGroup object

SystemGroupAssigned - Interface in com.novomind.ecom.api.iagent.assignment

Represents an object which is assigned to system groups

SystemGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

SystemOutgoingChatStepSentEvent - Interface in com.novomind.ecom.api.iagent.chat.listener

This event is triggered asynchronously when an outgoing message chatstep has been sent automatically by the system.

T

Tab - Interface in com.novomind.ecom.api.iagent.frontend.tab

Represents a tab within a tab view

tag() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder

This method returns a RoutingTagOperationBuilder.

TARGET - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin

The call has been finished by the target party.

template(MessageTemplate) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the MessageTemplate for the message of the new ticket.

TemplateAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision

A AnalyzerDecision containing a MessageTemplate.

TemplateAnalyzerDecision(MessageTemplate) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.TemplateAnalyzerDecision

Constructs a TemplateAnalyzerDecision for a MessageTemplate.

TemplateAnalyzerDecision(MessageTemplate, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.TemplateAnalyzerDecision

Constructs a TemplateAnalyzerDecision for a MessageTemplate with a confidence value.

TemplateMessage - Interface in com.novomind.ecom.api.imail.model

Represents a MailMessage used as template e.g.

TemplateMessageManipulationInput - Interface in com.novomind.ecom.api.imail.core.input

A TemplateMessageManipulationInput contains all information to manipulate the template message with a TemplateMessageManipulator

TemplateMessageManipulationResult - Class in com.novomind.ecom.api.imail.core.result

Represents the result of the template message manipulation by a TemplateMessageManipulator.

TemplateMessageManipulationResult(Message) - Constructor for class com.novomind.ecom.api.imail.core.result.TemplateMessageManipulationResult

Creates a TemplateMessageManipulationResult with a manipulated message

TemplateMessageManipulator - Interface in com.novomind.ecom.api.imail.core

This plugin provides a hook to manipulate the template message before being pushed to the routing incoming queue.

TemporaryMessagingException - Exception in com.novomind.ecom.api.imail.exception

The exception represents a temporary error during message processing

TemporaryMessagingException(String) - Constructor for exception com.novomind.ecom.api.imail.exception.TemporaryMessagingException

TemporaryMessagingException(String, Exception) - Constructor for exception com.novomind.ecom.api.imail.exception.TemporaryMessagingException

Tenant - Interface in com.novomind.ecom.api.iagent.model

Represents an Tenant object

TENANT_CATEGORIES - com.novomind.ecom.api.iagent.model.User.CategoryMode

All categories from the tenants of this user will be available for the user

TenantConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.tenant

TenantConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab

The path of the customized .xhtml must be inside 'META-INF/views'.

TenantConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.tenant

A TenantConfigTabProvider is used to provide a custom TenantConfigTab.

TenantConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.tenant

A TenantConfigViewContext provides a TenantModifier which is used to change the subjacent Tenant}.

TenantModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type Tenant

TenantProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that has a tenant

text(String) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired

Sets the content for the message of the new ticket as plain text.

text(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert

This method returns a UserNotificationOperationBuilder.Alert.Text instance which is able to display a text alert popup notification to the user.

text(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop

This method returns a UserNotificationOperationBuilder.Desktop.Text instance which is able to display a desktop notification with a text message to the user.

text(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl

This method returns a UserNotificationOperationBuilder.Growl.Text instance which is able to display a user notification with a text message.

TEXT - com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat

TextChatMessage - Interface in com.novomind.ecom.api.iagent.model

A TextChatMessage object provides information about a text message in a chat.

TextModule - Interface in com.novomind.ecom.api.iagent.model

Represents a TextModule object

TextModuleFirstLevelGroup - Interface in com.novomind.ecom.api.iagent.model

Represents a TextModule first level group object.

TextModuleFirstLevelGroup.Classification - Enum in com.novomind.ecom.api.iagent.model

Represents the classification of a textmodule first level group

TextModuleFirstLevelGroupItem - Class in com.novomind.ecom.api.imail.agent.frontend.editor

Represents a persistent or non persistent text module first level group item.

TextModuleFirstLevelGroupItem(TextModuleFirstLevelGroup) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem

Constructs a TextModuleFirstLevelGroupItem on a persistent TextModuleFirstLevelGroup.

TextModuleFirstLevelGroupItem(String, List<TextModule>) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem

Constructs a TextModuleFirstLevelGroupItem with a name and a list of TextModule children.

TextModuleFirstLevelGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type TextModuleFirstLevelGroup

TextModuleGroup - Interface in com.novomind.ecom.api.iagent.model

Represents a TextModule group object.

TextModuleGroupModifier<T extends TextModuleGroup & MasterEntity> - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type TextModuleGroup

TextModuleModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type TextModule

TextModuleNode - Interface in com.novomind.ecom.api.iagent.model

Represents a TextModule node object.

TextModuleNodeModifier<T extends TextModuleNode & MasterEntity> - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type TextModuleNode

TextModuleRoot - Interface in com.novomind.ecom.api.iagent.model

Represents a TextModule root object.

TextModuleRootModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type TextModuleRoot

TextModuleSecondLevelGroup - Interface in com.novomind.ecom.api.iagent.model

Represents a TextModule second level group object.

TextModuleSecondLevelGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type TextModuleSecondLevelGroup

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException

ticket - Variable in exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException

ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder

ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder

ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder

ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder

ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder

ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder

ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder

ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder

ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder

ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder

Ticket - Interface in com.novomind.ecom.api.imail.model

Represents a customer ticket

TicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been answered.

TicketBacklogHandler - Interface in com.novomind.ecom.api.iagent.backlog

This handler provides access to all Ticket objects within the backlog.

TicketClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket changes the state to TicketState.CLEARANCE_REQUIRED.

TicketClosedEvent - Interface in com.novomind.ecom.api.imail.common.event

This event is triggered when a ticket has been closed without being answered.

TicketCloseOperationResult - Interface in com.novomind.ecom.api.imail.operation.close

This interface represents the result of a successful ticket close operation.

TicketCreatedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a ticket has been created.

TicketEnqueuedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a ticket has been enqueued in the central backlog after it has been created.

TicketEvent - Interface in com.novomind.ecom.api.imail.common.event

This interface represents all events concerning a ticket The interface provides the Ticket and the IncomingMessageInfo object.

TicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been internally forwarded within the novomind iAGENT routing process.

TicketInternalForwardOperationResult - Interface in com.novomind.ecom.api.imail.operation.internalforward

This interface represents the result of a successful ticket internal forward operation.

TicketOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation

The TicketOperationBuilder provides specific builders for ticket operations available within the novomind iAGENT Routing process, the novomind iAGENT Desk process and the novomind iAGENT Chat Agent process.

TicketOperationResult - Interface in com.novomind.ecom.api.imail.operation

This interface represents the result of a successful TicketOperation

TicketProvider - Interface in com.novomind.ecom.api.imail.provider

Represents an object that "knows" or can provide a Ticket

TicketQueuedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a ticket has been queued in the central backlog.

TicketRatingReceivedEvent - Interface in com.novomind.ecom.api.iagent.rating.event

This event is triggered when a rating was received for a related ticket.

TicketRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.operation.recategorization

This interface represents the result of a successful ticket recategorization operation.

ticketRecategorized(AgentTicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener

This more specific method is called after a ticket has been recategorized by an agent.

ticketRecategorized(AutoTicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener

This more specific method is called after a ticket has been recategorized automatically by the routing engine e.g.

ticketRecategorized(SupervisorTicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener

This more specific method is called after a ticket has been recategorized by a supervisor.

ticketRecategorized(TicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener

This method is called after a ticket has been recategorized.

ticketRecategorized(UserTicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener

This more specific method is called after a ticket has been recategorized by an user.

TicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been recategorized.

TicketRecategorizedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

This interface is an extension point to take any action after a ticket has been recategorized automatically or by an agent or supervisor.

TicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a ticket has been queued again e.g.

TicketRequeueOperationResult - Interface in com.novomind.ecom.api.imail.operation.requeue

This interface represents the result of a successful ticket re-queue operation.

TicketResubmitOperation - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit

Represents an operation to resubmit a ticket.

TicketResubmitOperationFailedException - Exception in com.novomind.ecom.api.imail.routing.operation.resubmit

An TicketResubmitOperationFailedException is thrown by a TicketResubmitOperation if the operation execution has failed.

TicketResubmitOperationFailedException(String, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException

TicketResubmitOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException

TicketResubmitOperationResult - Interface in com.novomind.ecom.api.imail.operation.resubmit

This interface represents the result of a successful ticket resubmit operation.

TicketResubmittedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been resubmitted.

TicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a ticket has been routed to an agent.

TicketRoutingInfo - Interface in com.novomind.ecom.api.imail.model

The interface TicketRoutingInfo provides additional information about the routing of a Ticket.

TicketRoutingRequest - Interface in com.novomind.ecom.api.iagent.request

A TicketRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.

TicketState - Enum in com.novomind.ecom.api.iagent.state

Represents all types of ticket states.

ticketStateChanged(TicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This method is called after a ticket has been closed without being answered.

ticketStateChanged(TicketStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This method is called after a change of the ticket state within the novomind iAGENT routing process.

ticketStateChanged(UserTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This method is called after a ticket has been closed without being answered by an user.

ticketStateChanged(AgentInternalForwardedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been routed to an agent due to an internal forward operation by another agent.

ticketStateChanged(AgentPhoneTicketCreatedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a phone ticket has been created by an agent.

ticketStateChanged(AgentQuickCaseTicketCreatedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a quick case ticket has been created by an agent.

ticketStateChanged(AgentResubmittedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been routed to an agent due to a previous resubmit operation triggered by the agent itself and that has exceeded its due date.

ticketStateChanged(AgentTicketAnsweredClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been answered by an agent and is waiting for clearance now.

ticketStateChanged(AgentTicketAnsweredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been answered by an agent.

ticketStateChanged(AgentTicketClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a previously assigned ticket has changed state to clearance required.

ticketStateChanged(AgentTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been closed without being answered by an agent.

ticketStateChanged(AgentTicketForwardedAndClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been forwarded and closed without being answered by an agent.

ticketStateChanged(AgentTicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been been internally forwarded by an agent to another agent.

ticketStateChanged(AgentTicketManuallyRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been pulled by an agent.

ticketStateChanged(AgentTicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been requeued by an agent.

ticketStateChanged(AgentTicketResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been resubmitted by an agent.

ticketStateChanged(AutoInternalForwardedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been routed to an agent automatically due to a previous internal forward operation.

ticketStateChanged(AutoResubmittedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been routed to an agent automatically due to a previous resubmit operation.

ticketStateChanged(AutoTicketAnsweredClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been answered automatically and is waiting for clearance now.

ticketStateChanged(AutoTicketAnsweredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been answered automatically.

ticketStateChanged(AutoTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been closed without being answered automatically.

ticketStateChanged(AutoTicketForwardedAndClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been forwarded and closed without being answered automatically.

ticketStateChanged(AutoTicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been internally forwarded automatically by the routing engine e.g.

ticketStateChanged(AutoTicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a previously assigned ticket has been requeued automatically.

ticketStateChanged(AutoTicketResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been resubmitted automatically by the routing engine e.g.

ticketStateChanged(AutoTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been routed to an agent automatically by the novomind iAGENT routing engine.

ticketStateChanged(ExternalTicketAnsweredClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been answered by an external address and is waiting for clearance now.

ticketStateChanged(ExternalTicketAnsweredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been answered by an external address.

ticketStateChanged(ExternalTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been closed without being answered by an external recipient.

ticketStateChanged(SupervisorInternalForwardedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been routed to an agent due to an internal forward operation by a supervisor.

ticketStateChanged(SupervisorTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been closed without being answered by a supervisor.

ticketStateChanged(SupervisorTicketForwardedAndClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been forwarded and closed without being answered by a supervisor.

ticketStateChanged(SupervisorTicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been internally forwarded by a supervisor.

ticketStateChanged(SupervisorTicketManuallyRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been pushed directly to an agent by a supervisor.

ticketStateChanged(SupervisorTicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been requeued by a supervisor.

ticketStateChanged(TicketAnsweredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This method is called after a ticket has been answered.

ticketStateChanged(TicketClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This method is called after a ticket has changed state to clearance required.

ticketStateChanged(TicketCreatedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been created.

ticketStateChanged(TicketEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been queued after it has been created.

ticketStateChanged(TicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been internally forwarded.

ticketStateChanged(TicketQueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been queued.

ticketStateChanged(TicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a previously assigned ticket has been requeued.

ticketStateChanged(TicketResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been resubmitted.

ticketStateChanged(TicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been assigned to an agent.

ticketStateChanged(UserTicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called after a ticket has been internally forwarded by a user.

ticketStateChanged(UserTicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been requeued due to a user operation.

ticketStateChanged(UserTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener

This more specific method is called when a ticket has been routed to an agent manually by another user.

TicketStateChangedEvent - Interface in com.novomind.ecom.api.imail.common.event

This interface represents all ticket events causing a change of the TicketState.

TicketStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow

The TicketStateEventListener is an interface that implements the event functions to be called on changes of the ticket state within the novomind iAGENT routing process.

title(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle

Sets the title for the notification.

TopHeaderContent - Class in com.novomind.ecom.api.imail.routing.frontend.topheader

Represents a custom TopHeaderContent

TopHeaderContent(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContent

TopHeaderContentProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.topheader

A TopHeaderContentProvider is used to provide a custom TopHeaderContent.

TopHeaderViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.topheader

toString() - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent

toString() - Method in exception com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException

toString() - Method in exception com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException

toString() - Method in exception com.novomind.ecom.api.iagent.exception.CallNotFoundException

toString() - Method in exception com.novomind.ecom.api.iagent.exception.CallOperationException

toString() - Method in exception com.novomind.ecom.api.iagent.exception.PhoneSystemException

toString() - Method in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException

toString() - Method in exception com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException

toString() - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab

toString() - Method in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab

toString() - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem

toString() - Method in class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab

toString() - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab

toString() - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab

toString() - Method in class com.novomind.ecom.api.imail.common.frontend.message.MessageTab

toString() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision

toString() - Method in class com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab

toString() - Method in class com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab

toString() - Method in class com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab

toString() - Method in class com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab

transactionCode(TransactionCode) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndClose

Sets the given TransactionCode to the new ticket.

transactionCode(TransactionCode) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndSend

Sets the given TransactionCode to the new ticket.

transactionCode(TransactionCode) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat

transactionCode(TransactionCode) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket

TransactionCode - Interface in com.novomind.ecom.api.iagent.model

Represents a transaction code object

TransactionCodeConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.transactioncode

TransactionCodeConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab

The path of the customized .xhtml must be inside 'META-INF/views'.

TransactionCodeConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.transactioncode

A TransactionCodeConfigTabProvider is used to provide a custom TransactionCodeConfigTab.

TransactionCodeConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.transactioncode

A TransactionCodeConfigViewContext provides a TransactionCodeModifier which is used to change the subjacent TransactionCode}.

TransactionCodeModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

Defines an API to modify an instance of type TransactionCode

TRANSFER - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause

The call has been finished due to a manual transfer from an agent device to another device.

type(UserNotificationOperationBuilder.Type) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType

Sets the type of the notification.

U

UndeletableModifier<T extends MasterEntity> - Interface in com.novomind.ecom.api.imail.routing.persistence

undelete() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier

Undelete the MasterEntity instance associated with this UndeletableModifier

UNION - com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy

UNKNOWN - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin

The finish origin is unknown.

UNMODIFIED - Static variable in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult

An IncomingMessageAnalyzerResult which contains no AnalyzerDecisions.
Adding Decisions to this shared instance will throw an UnsupportedOperationException

UNPROCESSABLE - com.novomind.ecom.api.iagent.state.TicketState

A message has been received for the ticket but the message is unprocessable.

updateFrontendComponent(FrontendComponent) - Method in interface com.novomind.ecom.api.iagent.frontend.operation.FrontendController

This method can be used to update a component of the frontend of the novomind iAGENT app.

url - Variable in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab

user - Variable in exception com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException

user - Variable in exception com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException

user - Variable in exception com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException

user - Variable in exception com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException

user - Variable in exception com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException

user - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException

user - Variable in exception com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException

user - Variable in exception com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException

user - Variable in exception com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException

User - Interface in com.novomind.ecom.api.iagent.model

Represents a registered user

User.CategoryMode - Enum in com.novomind.ecom.api.iagent.model

This enumeration describes the category visibility mode for a user

UserAgentGroupAssignment - Interface in com.novomind.ecom.api.iagent.model

Represents an assignment of an User to an AgentGroup

UserCallOperationResult - Interface in com.novomind.ecom.api.imail.operation

This interface represents the result of a successful call operation triggered by an user.

UserChatOperationResult - Interface in com.novomind.ecom.api.iagent.operation

This interface represents the result of a successful chat operation triggered by a user.

UserChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event

This event is triggered when a chat has been recategorized by a user.

UserCloseTicketEvent - Interface in com.novomind.ecom.api.imail.common.event

This event is triggered when a ticket is about to be closed by an user.

UserConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.user

UserConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab

The path of the customized .xhtml must be inside 'META-INF/views'.

UserConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.user

A UserConfigTabProvider is used to provide a custom UserConfigTab.

UserConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.user

A UserConfigViewContext provides a UserModifier which is used to change the subjacent User}.

userIcon(User) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon

Applies the user profile image as icon to the notification, if available.

UserIssueOperationResult - Interface in com.novomind.ecom.api.iagent.operation

This interface represents the result of a successful issue operation triggered by an user.

UserModifier - Interface in com.novomind.ecom.api.imail.routing.persistence

UserNotificationOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface provides specific builders to build operations to display a notification to a user.

UserNotificationOperationBuilder.Alert - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a alert popup notification to a user.

UserNotificationOperationBuilder.Alert.Html - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a alert popup notification with a html message to a user.

UserNotificationOperationBuilder.Alert.Text - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a alert popup notification with a plain text message to a user.

UserNotificationOperationBuilder.Alert.WithMessage<T> - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a alert popup notification with a message to a user.

UserNotificationOperationBuilder.Desktop - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a native desktop notification to a user.

UserNotificationOperationBuilder.Desktop.Text - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a desktop notification with a plain text message to a user.

UserNotificationOperationBuilder.Desktop.WithMessage<T> - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a native desktop notification with a message to a user.

UserNotificationOperationBuilder.Growl - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a growl notification to a user.

UserNotificationOperationBuilder.Growl.Html - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a growl notification with a html message to a user.

UserNotificationOperationBuilder.Growl.Text - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a growl notification with a plain text message to a user.

UserNotificationOperationBuilder.Growl.WithMessage<T> - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a growl notification with a message to a user.

UserNotificationOperationBuilder.Type - Enum in com.novomind.ecom.api.iagent.operation.notification

Specifies the different types of notifications.

UserNotificationOperationBuilder.WithDuration<T> - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a notification with a duration.

UserNotificationOperationBuilder.WithHtmlIcon<T> - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a notification with a custom html icon.

UserNotificationOperationBuilder.WithTitle<T> - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a notification with a title.

UserNotificationOperationBuilder.WithType<T> - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a notification with a UserNotificationOperationBuilder.Type.

UserNotificationOperationBuilder.WithUserIcon<T> - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents a specific builder to display a notification with a user profile image as icon.

UserNotificationOperationResult - Interface in com.novomind.ecom.api.iagent.operation.notification

This interface represents the result of a successful user notification operation.

UserProvider - Interface in com.novomind.ecom.api.iagent.provider

Represents an object, that has a user

UserTicketClosedEvent - Interface in com.novomind.ecom.api.imail.common.event

This event is triggered when a ticket has been closed by a user without being answered.

UserTicketEvent - Interface in com.novomind.ecom.api.imail.common.event

This interface represents all events concerning a ticket and a user.

UserTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been internally forwarded by an user to an agent manually within the novomind iAGENT routing process.

UserTicketOperationResult - Interface in com.novomind.ecom.api.imail.operation

This interface represents the result of a successful ticket operation triggered by an user.

UserTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been recategorized by an user.

UserTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again due to a user operation.

UserTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event

This event is triggered when a ticket has been routed to an agent by a user manually.

V

validate(AgentCallAction) - Method in interface com.novomind.ecom.api.iagent.action.call.AgentCallActionValidator

The method is called when the agent is trying to perform actions on calls.

validate(AgentCallCloseAction) - Method in interface com.novomind.ecom.api.iagent.action.call.AgentCallActionValidator

The method is called when the agent is asked to apply required information to close a call e.g.

validate(AgentChatAction) - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator

The method is called when the agent is trying to perform actions on chats.

validate(AgentChatCloseAction) - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator

The method is called when the agent is trying to close the chat.

validate(AgentChatUploadAttachmentAction) - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator

The method is called when the agent is trying to upload an attachment to the chat.

validate(CentralAttachmentUploadAction) - Method in interface com.novomind.ecom.api.iagent.validator.AttachmentValidator

The method is called when a supervisor or administrator is trying to upload a central attachment.

validate(IncomingAttachmentChatMessage) - Method in interface com.novomind.ecom.api.iagent.validator.IncomingChatMessageValidator

The method is called synchronously before the processing of an incoming attachment chat message.

validate(AgentQuickCaseTicketAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to perform actions on quick cases.

validate(AgentQuickCaseTicketCreateAndCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to create a quick case and close the ticket without answer.

validate(AgentQuickCaseTicketCreateAndKeepAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to create a quick case and keep it in his personal inbox.

validate(AgentQuickCaseTicketCreateAndRouteAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to create a quick case and forward the ticket to be routed to a suitable agent.

validate(AgentQuickCaseTicketCreateSendAndCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to create a quick case, send an answer and close the ticket.

validate(AgentTicketAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to perform actions on tickets.

validate(AgentTicketCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to perform any kind of ticket close action.

validate(AgentTicketCloseNoAnswerAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to close the ticket without answer.

validate(AgentTicketForwardAndCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to forward and close the ticket without answer.

validate(AgentTicketForwardAndMultiCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to forward and close the ticket without answer while also trying to close other tickets of the process.

validate(AgentTicketMultiCloseNoAnswerAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to close the ticket without answer while also trying to close other tickets of the process.

validate(AgentTicketRecategorizeAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to recategorize a ticket.

validate(AgentTicketSendAndCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to send an answer and close the ticket.

validate(AgentTicketSendAndMultiCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to send an answer and close the ticket while also trying to close other tickets of the process.

validate(AgentTicketSendIntermediateAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to send the message as intermediate reply.

validate(AgentTicketUploadAttachmentAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator

The method is called when the agent is trying to upload an attachment to the ticket.

validateAccountType(Account.AccountType) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given type of account.

validateAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given address.

validateAgent(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given agent flag.

validateAgentRoutingTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given agentRoutingTimeout.

validateAllowedForNewProcesses(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given allowed for new processes state.

validateAllowedForPhoneTickets(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given allowed for phone tickets state.

validateAllowedRecategorizationDestination(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given allowed recategorization destination state.

validateAllowedRecategorizationSource(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given allowed recategorization source state.

validateAlternativeOutgoingAccount(Optional<Account>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given alternative outgoing account.

validateAnswerAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given answer allowed state.

validateAssignedAddresses(InternetAddress...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Validate the given email addresses.

validateAssignedAgentGroup(AgentGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given AgentGroup.

validateAssignedPhoneNumbers(String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Validate the given phone numbers.

validateAttributes(String, String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Validate the attributes which can be used for identification (see ContactIdentifier for further information).

validateAutoRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the CategoryMode for the automatic routing of this user.

validateAutoRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given automatic routing state.

validateBotRoutingTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given botRoutingTimeout.

validateBundlingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given bundling state.

validateChannel(Channel) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given channel.

validateChannel(ChatChannel) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Validate the given chat channel.

validateChatCategory(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given chat category state.

validateChildTextModuleFirstLevelGroups(List<TextModuleFirstLevelGroup>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier

Validate the given direct child textmodule first level groups list.

validateChildTextModuleNodes(List<TextModuleNode>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Validate the given direct child textmodule nodes list.

validateChildTextModules(List<TextModule>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier

Validate the given direct child textmodules list.

validateClassification(TextModuleFirstLevelGroup.Classification) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Validate the given classification.

validateClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given clearance required state.

validateClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given clearance required value.

validateCloseAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given close allowed state.

validateContent(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Validate the given content.

validateCtiRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given cti routing state.

validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given description.

validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Validate the given description.

validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Validate the given description.

validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier

Validate the given description.

validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Validate the given description.

validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Deprecated, for removal: This API element is subject to removal in a future version.

Replaced by TransactionCodeModifier.validateDescription(Locale, String)} This method will now validate the localized description of the associated TransactionCode for the default language of the novomind iAGENT system.

validateDescription(Locale, String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Validate the given description for the provided language.

validateDisplayName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given display name.

validateDisplayName(Locale, String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Validate the given display name for the provided language.

validateEmailAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given email address.

validateEnabled(boolean) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Validate the given enabled.

validateEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given enabled.

validateEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given enabled state.

validateEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Validate the given enabled state.

validateEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Validate the given enabled state.

validateEscalationCategory(Category) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given escalation category.

validateEscalationTimeoutMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given escalation timeout.

validateInactivityTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given inactivityTimeout.

validateKnowledgeBaseAgentName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given knowledgeBaseAgentName.

validateLanguageCode(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Validate the given ISO 639-1 language code.

validateLocale(Locale) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the Locale representing the display language of this user.

validateLocation(Location) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given location.

validateManualRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the CategoryMode for the manual routing of this user.

validateMaxChats(int) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given maximum number of chats that should be routed to this user.

validateMaxMails(int) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given maximum number of mails that should be routed to this user.

validateName(String) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier

Validate the given name.

validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given name.

validateNickname(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given nickname.

validateParent(SystemGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier

Validate the given parent system group.

validateParent(TextModuleFirstLevelGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier

Validate the given parent textmodule first level group.

validatePassword(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given password.

validatePrivilegedRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given privileged routing state.

validateProtocol(String) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Validate the given protocol.

validateProtocol(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given protocol.

validateRestUrl(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given restUrl.

validateRouteToAgentTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given routeToAgentTimeout.

validateSendAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given sendAllowed.

validateSendTypingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given sendTypingEnabled state.

validateServiceLevelMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given service level.

validateShortcut(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Validate the given shortcut.

validateSignature(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given signature.

validateSpellcheckRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given spellcheck required state.

validateTenant(Tenant) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier

Validate the given tenant.

validateTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Validate the given tenant.

validateTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier

Validate the given tenant.

validateTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier

Validate the given tenant.

validateTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier

Validate the given tenant.

validateTimeZone(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Validate the given timezone.

validateTimeZone(TimeZone) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Validate the given timezone.

validateTopTextRelevant(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Validate the given top text relevancy.

validateTransactionCodeRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Deprecated, for removal: This API element is subject to removal in a future version.

Replaced by the module specific methods CategoryModifier.validateTransactionCodeRequiredForMail(boolean), CategoryModifier.validateTransactionCodeRequiredForChat(boolean), CategoryModifier.validateTransactionCodeRequiredForCall(boolean). This method will now call all the new module specific methods.

validateTransactionCodeRequiredForCall(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given transaction code required for call state.

validateTransactionCodeRequiredForChat(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given transaction code required for chat state.

validateTransactionCodeRequiredForMail(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier

Validate the given transaction code required for mail state.

validateUid(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier

Validate the given uid.

validateUsername(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier

Validate the given username.

validateVisible(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier

Validate the given visibility.

validateVisible(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier

Validate the given visibility.

ValidationException - Exception in com.novomind.ecom.api.iagent.exception

Signals that a Validation Exception has occurred.

ValidationException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.ValidationException

Constructs a ValidationException with the specified detail message.

ValidationException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.ValidationException

Constructs a ValidationException with the specified detail message and cause.

ValidationException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.ValidationException

Constructs a ValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.model.Account.AccountType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.model.User.CategoryMode

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.rating.RatingData.Index

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.state.CallState

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.state.ChatState

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.state.PhoneDeviceState

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.state.RoutingWorkItemState

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.state.TicketState

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.imail.core.result.PreProcessingResult

Deprecated.

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.novomind.ecom.api.imail.model.AnswerType

Returns the enum constant of this type with the specified name.

values() - Static method in enum com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.model.Account.AccountType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.model.User.CategoryMode

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.rating.RatingData.Index

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.state.CallState

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.state.ChatState

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.state.PhoneDeviceState

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.state.RoutingWorkItemState

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.state.TicketState

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.imail.core.result.PreProcessingResult

Deprecated.

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.novomind.ecom.api.imail.model.AnswerType

Returns an array containing the constants of this enum type, in the order they are declared.

ViewContext - Interface in com.novomind.ecom.api.iagent.frontend

A ViewContext object is passed as method parameter for UI plugins and provides information about the current view context.

VisibilityContext - Interface in com.novomind.ecom.api.iagent.visibility

This interface represents the visibility context of certain entities

VisibilityHandler - Interface in com.novomind.ecom.api.iagent.visibility

This handler provides the visibility information This handler is only available in the supervisor application

VISIBLE - com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility

Show only the categories, that are visible for the user.

VISIBLE - com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility

Show the categories, that are visible for the user.

VISIBLE_AND_ORPHANS - com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility

Show the categories, that are visible for the user and the unassigned categories.

W

WARN - com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel

Message level indicating a warning.

WARNING - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type

displays a warning notification

with(Category, Account) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder

This method returns a CreateTicketOperationBuilder.WithRequired instance with the required basic information for an anonymous user which is able to set the different parameters for building a new ticket.

with(User, Category, Account) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder

This method returns an CreateTicketOperationBuilder.WithRequired instance with the required basic information which is able to set the different parameters for building a new ticket.

withCount(int) - Static method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification

Construct an InfoTabNotification of Type COUNT with a count value to be displayed by a bubble on the tab's label

write() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier

Writes the changes done in this ContactModifier

write() - Method in interface com.novomind.ecom.api.imail.routing.persistence.Modifier

Writes the changes done in this Modifier

writeTo(OutputStream) - Method in interface com.novomind.ecom.api.imail.model.MailMessage

Output the underlying message as an RFC 822 format stream.

WrongArgumentException - Exception in com.novomind.ecom.api.iagent.exception

Signals that a wrong parameter has been passed.

WrongArgumentException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.WrongArgumentException

Constructs a WrongArgumentException with the specified detail message.

WrongArgumentException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.WrongArgumentException

Constructs a WrongArgumentException with the specified detail message and cause.

WrongArgumentException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.WrongArgumentException

Constructs a WrongArgumentException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

WrongTypeException - Exception in com.novomind.ecom.api.iagent.exception

Signals that a wrong type has been used.

WrongTypeException(String) - Constructor for exception com.novomind.ecom.api.iagent.exception.WrongTypeException

Constructs a WrongTypeException with the specified detail message.

WrongTypeException(String, Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.WrongTypeException

Constructs a WrongTypeException with the specified detail message and cause.

WrongTypeException(Throwable) - Constructor for exception com.novomind.ecom.api.iagent.exception.WrongTypeException

Constructs a WrongTypeException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

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