Index (ecom-api-iagent 13.6.0 API)

A B C D E F G H I J L M N O P Q R S T U V W
All Classes and Interfaces|All Packages|Constant Field Values|Serialized Form

A

AbstractAnalyzerDecision<T> - Class in com.novomind.ecom.api.imail.core.result.decision
AbstractMessageFilterMenuItem<T> - Class in com.novomind.ecom.api.imail.common.frontend.menu: This class is used to display custom menu entries in the backlog menu of the novomind iAGENT Supervisor or Desk frontend.
AbstractMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem: Constructs a MessageFilterMenuItem with the given name.
AbstractTab - Class in com.novomind.ecom.api.iagent.frontend.tab: Instances of this class are used to build a custom tab with a name, displayName and an url.
AbstractTab(String, String, String) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab: Initializes a newly created tab.
account(Account) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the account of the quick case.
Account - Interface in com.novomind.ecom.api.iagent.model: Represents an Account object
Account.AccountType - Enum Class in com.novomind.ecom.api.iagent.model: This enumeration describes the type of an account.
AccountConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab: Represents a customized AccountConnectorTab
AccountConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab: The path of the customized .xhtml must be inside 'META-INF/views'.
AccountConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab: A AccountConnectorTabProvider is used to provide a custom AccountConnectorTab.
AccountConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context: A AccountConnectorTabViewContext provide an AccountModifier which is used to change the subjacent Account}.
AccountModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type Account
AccountProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that has an account
activateNotification() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Set the last save date with notify agents activated to the time of persisting the associated TextModule.
ActiveCall - Interface in com.novomind.ecom.api.iagent.model: The interface represents an active call existing within the PBX.
ActiveCallEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: The ActiveCallEvent is the basic interface for active call related events.
ActiveCallProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that provides an ActiveCall.
add(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue: With this method the specified routing tags will be added to the issue.
add(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags: With this method the specified routing tags will be added to the issue.
addAssignedAddresses(InternetAddress...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Add email addresses to the associated Contact.
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Assign the passed categories to the chatbot.
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Assign the group to the passed categories.
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Assign the textmodule first level group to the passed categories.
addAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Assign the transaction code to the passed categories.
addAssignedMessageTemplate(MessageTemplate, MessageTemplateCategoryAssignmentType) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Assign a MessageTemplate to a Category with the given MessageTemplateCategoryAssignmentType.
addAssignedPhoneNumbers(String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Add phone numbers to the associated Contact.
addAssignedPrivileges(GroupPrivilege...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Assign the passed privileges to the group.
addAssignedSystemGroups(SystemGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Assign the category to the passed system groups.
addAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Assign the ExternalRouting to the passed tenants.
addAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Assign the PhoneSystem to the passed tenants.
addAssignedTextModuleFirstLevelGroups(TextModuleFirstLevelGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Assign the category to the passed text module first level groups.
addAssignedTransactionCodes(TransactionCode...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Assign the category to the passed transaction codes.
addAssignedUsers(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Assign the group to the passed users.
addAttachment(Attachment) - Method in interface com.novomind.ecom.api.imail.agent.frontend.AgentEditorController: The function can be used to add an existing attachment to the currently selected ticket within the agent folder.
addAttachment(AttachmentDataSource) - Method in interface com.novomind.ecom.api.imail.agent.frontend.AgentEditorController: The function can be used to upload an attachment to the iAGENT server and add the attachment to the currently selected ticket within the agent folder.
addAttribute(String, String) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier: Adds a new attribute to the contact identifier.
addAttributes(String, String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Add attributes which can be used for identification to the associated Contact (see ContactIdentifier for further information).
addCallTranscriptFragment(Call, CallTranscriptFragment) - Method in interface com.novomind.ecom.api.iagent.call.CallDataCollector: The method adds a CallTranscriptFragment to a Call.
addCategoryDecision(CategoryAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult: Adds a CategoryAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal CategoryAnalyzerDecision.
addConfirmationTemplateDecision(TemplateAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult: Adds a TemplateAnalyzerDecision for confirmation templates to this IncomingMessageAnalyzerResult even if the Set already contains an equal TemplateAnalyzerDecision.
addContactAnalyzerDecision(ContactAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult: Adds a ContactAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal ContactAnalyzerDecision.
addEmailAddress(InternetAddress) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier: Adds a new email address to the contact identifier.
addFrontendMessage(FrontendMessage) - Method in interface com.novomind.ecom.api.iagent.frontend.operation.FrontendController: This method can be used to add a message to the frontend of the novomind iAGENT app.
additionalToAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets additional to-addresses of the new ticket.
additionalToAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets additional to-addresses of the quick case.
addLanguageDecision(LanguageAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult: Adds a LanguageAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal LanguageAnalyzerDecision.
addLanguageSkills(Locale...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Add the passed language skills to the user.
addLocationDecision(LocationAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult: Adds a LocationAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal LocationAnalyzerDecision.
addNote(String, User) - Method in interface com.novomind.ecom.api.iagent.model.ModifiableIssueNotes: The method creates and adds a note to an Issue If the text is invalid or too long to be stored persistently, a ValidationException will be thrown by the method.
addNote(String, User, Set<NoteAttachmentDataSource>) - Method in interface com.novomind.ecom.api.iagent.model.ModifiableIssueNotes: The method creates and adds a note with valid html content to an Issue.
addPhoneNumber(String) - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier: Adds a new phone number to the contact identifier.
addRoutingTagDecision(RoutingTagAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult: Adds a RoutingTagAnalyzerDecision to this IncomingMessageAnalyzerResult even if the Set already contains an equal RoutingTagAnalyzerDecision.
addRoutingTags(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Add the passed routing tags to the user.
addSubMenuItem(MessageFilterMenuItem<T>) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem: Adds a new MessageFilterMenuItem to this item.
addSubMenuItem(SubMenuItem) - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem: Adds a new sub menu item to the menu item.
addSuggestionTemplateDecision(TemplateAnalyzerDecision) - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult: Adds a TemplateAnalyzerDecision for suggestion templates to this IncomingMessageAnalyzerResult even if the Set already contains an equal TemplateAnalyzerDecision.
addToggleEvent(AgentSidebarContent.ToggleEvent) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
agent - Variable in exception class com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
agent - Variable in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
agent - Variable in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
agent - Variable in exception class com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
agent - Variable in exception class com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
agent - Variable in exception class com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate
agent(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate
AGENT - Enum constant in enum class com.novomind.ecom.api.iagent.call.CallParticipantType: The call participant is the agent
AGENT - Enum constant in enum class com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin: means that the chat step was triggered by the agent
AgentActionHandler - Interface in com.novomind.ecom.api.iagent.action: This handler provides information about the agent's state and functions to perform specific actions for the agent.
AgentAvailability - Interface in com.novomind.ecom.api.iagent.common: Represents the agent availability states for specific module.
agentAvailabilityChanged(AgentAvailabilityChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentAvailabilityEventListener: Indicates that the availability state of an agent has changed
AgentAvailabilityChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event: An AgentAvailabilityChangedEvent is an event triggered due to an agent availability change.
AgentAvailabilityEventListener - Interface in com.novomind.ecom.api.iagent.common.event: The AgentAvailabilityEventListener is an interface that implements the callback event functions triggered due to agent availability changes.
AgentBacklogMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for mails within the agent application displaying inquiries and forwarded or resubmitted tickets for this agent.
AgentBacklogMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.agent.frontend.menu: This class is used to display a custom backlog message menu in the novomind iAGENT Desk frontend.
AgentBacklogMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.menu.AgentBacklogMessageFilterMenuItem: Constructs an AgentBacklogMessageFilterMenuItem with the given name.
AgentCallAction - Interface in com.novomind.ecom.api.iagent.action.call: This interface represents all agent actions concerning a call.
AgentCallActionInterruptedException - Exception Class in com.novomind.ecom.api.iagent.exception
AgentCallActionInterruptedException(String, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentCallActionInterruptedException: Constructs an AgentCallActionInterruptedException with the specified detail message and an url to be opened within a dialog window instead of a simple error message.
AgentCallActionValidationException - Exception Class in com.novomind.ecom.api.iagent.exception
AgentCallActionValidationException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException: Constructs a AgentCallActionValidationException with the specified detail message.
AgentCallActionValidationException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException: Constructs a AgentCallActionValidationException with the specified detail message and cause.
AgentCallActionValidationException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException: Constructs a AgentCallActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
AgentCallActionValidator - Interface in com.novomind.ecom.api.iagent.action.call: This is an extension point for validation of actions on calls performed by agents.
AgentCallCloseAction - Interface in com.novomind.ecom.api.iagent.action.call: This action represents all call close actions by an agent.
AgentCallCloseActionViewContext - Interface in com.novomind.ecom.api.iagent.frontend.dialog: This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on call close action validation faults.
AgentCallInfo - Interface in com.novomind.ecom.api.iagent.state: The AgentCallInfo provides information about a delivered or established ActiveCall that is currently attached to the agent's phone device.
AgentCallRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: This event is triggered when a Call has been recategorized by an agent.
AgentCategoryVisibility - Enum Class in com.novomind.ecom.api.iagent.visibility.category.visibilities: This class contains all possible visibilities for the categories in the role agent
AgentCategoryVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.category: This class represents an agent visibility context for a category
AgentChatAction - Interface in com.novomind.ecom.api.iagent.action.chat: This interface represents all agent actions concerning a chat The interface provides the chat and the user performing the action.
AgentChatActionInterruptedException - Exception Class in com.novomind.ecom.api.iagent.exception
AgentChatActionInterruptedException(String, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentChatActionInterruptedException: Constructs an AgentChatActionInterruptedException with the specified detail message and an url to be opened within a dialog window instead of a simple error message.
AgentChatActionValidationException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a Validation Exception for an AgentChatAction has occurred.
AgentChatActionValidationException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException: Constructs a AgentChatActionValidationException with the specified detail message.
AgentChatActionValidationException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException: Constructs a AgentChatActionValidationException with the specified detail message and cause.
AgentChatActionValidationException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException: Constructs a AgentChatActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
AgentChatActionValidator - Interface in com.novomind.ecom.api.iagent.action.chat: This is an extension point for validation of actions on chats performed by agents.
AgentChatCloseAction - Interface in com.novomind.ecom.api.iagent.action.chat: This action is performed when an agent is closing a chat within the novomind iAGENT chat process.
AgentChatCloseActionViewContext - Interface in com.novomind.ecom.api.iagent.action.chat: This interface is used to provide view context specific information within the novomind iAGENT Chat Agent application for dialogs opened on chat close action validation faults.
AgentChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been closed by an agent.
AgentChatCloseOperation - Interface in com.novomind.ecom.api.iagent.routing.operation.close: Represents an operation to close a chat as an agent.
AgentChatCloseOperationFailedException - Exception Class in com.novomind.ecom.api.iagent.routing.operation.close: An AgentChatCloseOperationFailedException is thrown by an AgentChatCloseOperation if the operation execution has failed.
AgentChatCloseOperationFailedException(String, Chat, User) - Constructor for exception class com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException
AgentChatCloseOperationFailedException(String, Throwable, Chat, User) - Constructor for exception class com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException
AgentChatCloseOperationResult - Interface in com.novomind.ecom.api.iagent.routing.operation.close: This interface represents the result of a successful AgentChatCloseOperation
AgentChatEditorAppearance - Class in com.novomind.ecom.api.iagent.chat.editor: This class is used to customize the appearance of the agent's chat editor within the novomind iAGENT Chat Agent application.
AgentChatEditorAppearanceProvider - Interface in com.novomind.ecom.api.iagent.chat.editor: An AgentChatEditorAppearanceProvider is used to customize the appearance of the agent's chat editor.
AgentChatEditorViewContext - Interface in com.novomind.ecom.api.iagent.chat.editor: This interface is used to provide view context specific information for chats opened in the chat agent editor.
AgentChatInfo - Interface in com.novomind.ecom.api.iagent.state: This interface provides information about the agent chat pool.
AgentChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo: This interface is used to provide view context specific information for chats within the personal agent's folder.
AgentChatJoinedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered asynchronously after a chat has been joined by an agent.
AgentChatQuitEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been quit by an agent.
AgentChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been recategorized by an agent.
AgentChatRequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been queued again after being assigned to an agent.
AgentChatResubmittedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been resubmitted by an agent.
AgentChatRoutedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been routed to an agent.
AgentChatSession - Interface in com.novomind.ecom.api.iagent.model: AgentChatSession represents the chat session of an agent.
AgentChatUploadAttachmentAction - Interface in com.novomind.ecom.api.iagent.action.chat: This action is performed when an agent is uploading an attachment to a chat within the novomind iAGENT chat process.
AgentDevice - Interface in com.novomind.ecom.api.iagent.model: An AgentDevice is a hard phone or soft phone or any other device providing capabilities to accept calls.
AgentDeviceControlConnector - Interface in com.novomind.ecom.api.iagent.connector.call: The AgentDeviceControlConnector is an interface to provide additional functionality to control a remote agent device within the novomind iAGENT routing process.
AgentDeviceEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An AgentDeviceEvent is an event related to a ConnectedAgentDevice
AgentDeviceEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call: The AgentDeviceEventListener is an interface that implements the callback event functions triggered due to agent device events.
AgentDeviceLoginException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that an exception has occurred during agent device login procedure.
AgentDeviceLoginException(String, int, ConnectedAgentDevice) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
AgentDeviceLoginException(String, int, User, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
AgentDeviceLoginException(String, int, User, String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, ConnectedAgentDevice) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, User, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
AgentDeviceLoginException(String, AgentDeviceLoginException.Reason, User, String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
AgentDeviceLoginException.Reason - Enum Class in com.novomind.ecom.api.iagent.exception: The reasons for agent device login faults
AgentDeviceLoginRequest - Interface in com.novomind.ecom.api.iagent.request: An AgentDeviceLoginRequest provides all credentials for an agent to log in on a device.
AgentDeviceLoginResult - Class in com.novomind.ecom.api.iagent.result: An AgentDeviceLoginResult provides all information about the successful agent login on an agent device.
AgentDeviceLoginResult(AgentDevice) - Constructor for class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
AgentDeviceOperationException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that an exception has occurred during agent device operation.
AgentDeviceOperationException(String, int, ConnectedAgentDevice) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
AgentDeviceOperationException(String, int, User, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
AgentDeviceOperationException(String, int, User, String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
AgentDeviceState - Interface in com.novomind.ecom.api.iagent.common: This interface provides information about the agent device state.
agentDeviceStateChanged(AgentDeviceStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentDeviceStateEventListener: Indicates that the state of an AgentDevice has changed
AgentDeviceStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event: An AgentDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice The event is triggered by the novomind iAGENT routing process.
AgentDeviceStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event: The AgentDeviceStateEventListener is an interface that implements the callback event functions triggered due to agent device state changes.
AgentDraftMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for draft mails within the Agent application only
AgentDraftMessage - Interface in com.novomind.ecom.api.imail.model: Represents a MailMessage in the personal drafts folder of an agent.
AgentDraftMessageInfo - Interface in com.novomind.ecom.api.imail.model: A AgentDraftMessageInfo object provides information about an AgentDraftMessage.
AgentEditorController - Interface in com.novomind.ecom.api.imail.agent.frontend: This interface is used to provide specific functions to be called on the currently active agent's editor for the selected message.
AgentEditorControllerProvider - Interface in com.novomind.ecom.api.imail.provider: Represents an object that "knows" or can provide a AgentEditorController
AgentEditorMailInfoViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.mailinfo: This interface is used to provide view context specific information within the iAGENT agent application only, for mails within the personal agent's folder.
AgentExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process and the ticket has been closed.
AgentExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.
AgentExternalForwardMessageSentAndTicketKeptEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.
AgentExternalInquiryMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an inquiry operation triggered by an agent within the novomind iAGENT core process.
AgentFolderInfo - Interface in com.novomind.ecom.api.iagent.state: This interface provides information about the agent folder.
AgentGroup - Interface in com.novomind.ecom.api.iagent.model: Represents an AgentGroup object
AgentGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
AgentHomeTab - Class in com.novomind.ecom.api.imail.agent.frontend.home: Instances of this class are used as return values of AgentHomeTabProvider to display custom tabs in the home section of the novomind iAGENT Desk UI.
AgentHomeTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab: Initializes a newly created AgentHomeTab
AgentHomeTabBehavior - Class in com.novomind.ecom.api.imail.agent.frontend.home: The interface defines several behaviors of an AgentHomeTab
AgentHomeTabBehavior(AgentHomeTabBehavior.SelectionType) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior
AgentHomeTabBehavior.SelectionType - Enum Class in com.novomind.ecom.api.imail.agent.frontend.home
AgentHomeTabProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.home: An AgentHomeTabProvider is used to provide a custom AgentHomeTab in the home section of the novomind iAGENT Desk UI.
AgentHomeViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.home: This interface provides information and functionality for view context sensitive data and operations to render an AgentHomeTab.
AgentIncomingCallInfo - Interface in com.novomind.ecom.api.iagent.state: The AgentIncomingCallInfo provides information about a delivered or established IncomingCall that is currently attached to the agent's phone device.
AgentInfo - Interface in com.novomind.ecom.api.iagent.state: An AgentInfo is the interface to get non persistent informations of agent user entities.
AgentInfoHandler - Interface in com.novomind.ecom.api.iagent.state: Handler to access non persistent agent information.
AgentIntermediateMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an intermediate message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.
AgentInternalForwardedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been routed to an agent due to an internal forward operation by another agent.
AgentLoginState - Interface in com.novomind.ecom.api.iagent.common: This interface provides information about the agent login state at the novomind iAGENT Desk.
agentLoginStateChanged(AgentLoginStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentLoginStateEventListener: Indicates that the login state of an agent has changed.
AgentLoginStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event: An AgentLoginStateChangedEvent is an event triggered due to an agent login state change.
AgentLoginStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event: The AgentLoginStateEventListener is an interface that implements the callback event functions triggered due to agent login state changes.
AgentMailEditorAppearance - Class in com.novomind.ecom.api.imail.agent.frontend.editor: This class is used to customize the appearance of the agent's mail editor within the novomind iAGENT Desk application.
AgentMailEditorAppearanceProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.editor: A AgentMailEditorAppearanceProvider is used to customize the appearance of the agent's editor.
AgentMailEditorTextModuleListManipulator - Interface in com.novomind.ecom.api.imail.agent.frontend.editor: An AgentMailEditorTextModuleListManipulator is used to manipulate the list of text module first level group items offered to an agent within the novomind iAGENT Desk editor.
AgentMailEditorTextModuleManipulationInput - Interface in com.novomind.ecom.api.imail.agent.frontend.editor: An AgentMailEditorTextModuleManipulationInput provides all information to manipulate the List of text module first level group items offered to an agent in the novomind iAGENT Desk mail editor.
AgentMailEditorViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.editor: This interface is used to provide view context specific information within the novomind iAGENT Desk application, for mails selected within the personal agent's folder and displayed within the agent's editor.
AgentMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for mails within the personal agent's folder.
AgentMessage - Interface in com.novomind.ecom.api.imail.model: Represents a MailMessage in the personal folder of an agent.
AgentMessageDeselectedEvent - Interface in com.novomind.ecom.api.imail.agent.frontend.event: This event is triggered when a message in the agent's personal inbox folder of the novomind iAGENT Desk has been deselected by an agent.
AgentMessageFilterMenuItemProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.menu: An AgentMessageFilterMenuItemProvider is used to build a custom menu to display a view of filtered messages in the novomind iAGENT Desk frontend.
AgentMessageFilterMenuViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.menu: This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the novomind iAGENT Desk.
AgentMessageInfo - Interface in com.novomind.ecom.api.imail.model: An AgentMessageInfo object provides information about an AgentMessage.
agentMessageInfos() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo: Returns a sequential Stream over the agent folder containing AgentMessageInfo elements as its source.
AgentMessageSelectedEvent - Interface in com.novomind.ecom.api.imail.agent.frontend.event: This event is triggered when a message has been selected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.
agentMessageSelectionChanged(AgentMessageDeselectedEvent) - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionEventListener: This more specific method is called when a message has been deselected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk or a previously selected message is no longer selected by an agent.
agentMessageSelectionChanged(AgentMessageSelectedEvent) - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionEventListener: This more specific method is called when a message has been selected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.
agentMessageSelectionChanged(AgentMessageSelectionChangedEvent) - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionEventListener: This method is called when the selection of a message in the agent's personal inbox folder of the novomind iAGENT Desk has changed.
AgentMessageSelectionChangedEvent - Interface in com.novomind.ecom.api.imail.agent.frontend.event: This event is triggered when a message has been selected or deselected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.
AgentMessageSelectionEventListener - Interface in com.novomind.ecom.api.imail.agent.frontend.event: The AgentMessageSelectionEventListener is an interface that implements the event functions to be called on message selection changes triggered by the agent in the novomind iAGENT Desk process and processed in the novomind iAGENT routing process.
AgentMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.
AgentOutgoingCallInfo - Interface in com.novomind.ecom.api.iagent.state: The AgentOutgoingCallInfo provides information about a delivered or established OutgoingCall that is currently attached to the agent's phone device.
AgentOutgoingChatStepSentEvent - Interface in com.novomind.ecom.api.iagent.chat.listener: This event is triggered asynchronously when an outgoing message chatstep has been sent by an agent.
AgentOutgoingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for sent mails within the Agent application only
AgentOutgoingMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.agent.frontend.menu: This class is used to display a custom outgoing message menu in the novomind iAGENT Desk frontend.
AgentOutgoingMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.menu.AgentOutgoingMessageFilterMenuItem: Constructs an AgentOutgoingMessageFilterMenuItem with the given name.
AgentPauseState - Interface in com.novomind.ecom.api.iagent.common: This interface provides information about the agent pause state and also provides the optional PauseReason when an agent is paused.
agentPauseStateChanged(AgentPauseStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPauseStateEventListener: Indicates that the pause state of an agent has changed
AgentPauseStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event: An AgentPauseStateChangedEvent is an event triggered due to a agent pause state change.
AgentPauseStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event: The AgentPauseStateEventListener is an interface that implements the callback event functions triggered due to agent pause state changes.
AgentPhoneSystemInfo - Interface in com.novomind.ecom.api.iagent.state: The AgentPhoneSystemInfo provides the PhoneSystem that has been used to connect the phone device of an agent during the agent's login procedure.
AgentPhoneTicket - Interface in com.novomind.ecom.api.iagent.model: This interface provides information of a phone ticket of an agent.
AgentPhoneTicketCreatedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a phone ticket has been created.
AgentPhoneTicketMailEditorAppearance - Class in com.novomind.ecom.api.imail.agent.frontend.editor: This class is used to customize the appearance of the agent's mail editor for a PhoneTicket within the novomind iAGENT Desk application.
AgentPhoneTicketMailEditorTextModuleManipulationInput - Interface in com.novomind.ecom.api.imail.agent.frontend.editor: An AgentPhoneTicketMailEditorTextModuleManipulationInput provides all information to manipulate the list of text module first level group items offered to an agent in the novomind iAGENT Desk mail editor for a phone ticket.
AgentPhoneTicketMailEditorViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.editor: This interface is used to provide view context specific information within the novomind iAGENT Desk application, for the agent's editor displayed for a PhoneTicket.
AgentPhoneTicketMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for mails within the agent application displaying a phone ticket for this agent.
AgentPhoneTicketStartOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase: Represents an operation to start a phone ticket for an agent.
AgentPhoneTicketStartOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase: This interface represents the result of a successful AgentPhoneTicketStartOperation
AgentPostProcessingState - Interface in com.novomind.ecom.api.iagent.common: This interface provides information about the agent post processing state and also provides the optional Call object regarding to this post processing time.
agentPostProcessingStateChanged(AgentPostProcessingStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateEventListener: Indicates that the post processing state of an agent has changed
AgentPostProcessingStateChangedEvent - Interface in com.novomind.ecom.api.iagent.common.event: An AgentPostProcessingStateChangedEvent is an event triggered due to a agent post processing state change.
AgentPostProcessingStateEventListener - Interface in com.novomind.ecom.api.iagent.common.event: The AgentPostProcessingStateEventListener is an interface that implements the callback event functions triggered due to agent post processing state changes.
AgentPreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when the associated ticket has been closed by an agent and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
AgentPreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
AgentPreSendExternalForwardMessageAndKeepTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
AgentPreSendExternalInquiryMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.
AgentPreSendIntermediateMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an intermediate message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.
AgentPreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.
AgentQueuedCallInfo - Interface in com.novomind.ecom.api.iagent.state: The AgentQueuedCallInfo provides information about a delivered or established QueuedCall that is currently attached to the agent's phone device.
AgentQuickCase - Interface in com.novomind.ecom.api.iagent.model: This interface provides information of a quick case of an agent.
AgentQuickCaseCancelOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase: Represents an operation to cancel a quick case for an agent.
AgentQuickCaseCancelOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase: This interface represents the result of a successful AgentQuickCaseCancelOperation
AgentQuickCaseMailEditorAppearance - Class in com.novomind.ecom.api.imail.agent.frontend.editor: This class is used to customize the appearance of the agent's mail editor for a QuickCase within the novomind iAGENT Desk application.
AgentQuickCaseMailEditorTextModuleManipulationInput - Interface in com.novomind.ecom.api.imail.agent.frontend.editor: An AgentQuickCaseMailEditorTextModuleManipulationInput provides all information to manipulate the list of text module first level group items offered to an agent in the novomind iAGENT Desk mail editor for a quick case.
AgentQuickCaseMailEditorViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.editor: This interface is used to provide view context specific information within the novomind iAGENT Desk application, for the agent's editor displayed for a QuickCase.
AgentQuickCaseMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for mails within the agent application displaying a quick case tickets for this agent.
AgentQuickCaseOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation.quickcase: This interface provides specific builders to build operations to start and cancel a quick case for an agent.
AgentQuickCaseOperationBuilder.StartQuickCase - Interface in com.novomind.ecom.api.iagent.operation.quickcase
AgentQuickCaseOperationBuilder.StartQuickCase.AsPhoneTicket - Interface in com.novomind.ecom.api.iagent.operation.quickcase
AgentQuickCaseStartOperation - Interface in com.novomind.ecom.api.iagent.operation.quickcase: Represents an operation to start a quick case for an agent.
AgentQuickCaseStartOperationResult - Interface in com.novomind.ecom.api.iagent.operation.quickcase: This interface represents the result of a successful AgentQuickCaseStartOperation
AgentQuickCaseTicketAction - Interface in com.novomind.ecom.api.imail.agent.action: This interface represents all agent actions concerning a quick case The interface provides the Ticket and the User performing the action.
AgentQuickCaseTicketCreateAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is creating a quick case and closing it without answer within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreateAndKeepAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is creating a quick case and keeping it in his personal inbox within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreateAndRouteAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is creating a quick case and forwarding it to be routed within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreatedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a quick case ticket has been created.
AgentQuickCaseTicketCreateSendAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is creating a quick case with an answer to be sent and closing it within the novomind iAGENT Desk process.
AgentResubmittedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered by the agent itself and has exceeded its due date.
AgentSidebarContent - Class in com.novomind.ecom.api.imail.agent.frontend.sidebar: Represents a custom sidebar to be displayed within an iframe in the novomind iAGENT Desk and also within the novomind iAGENT Chat frontend.
AgentSidebarContent(String) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
AgentSidebarContent.ToggleEvent - Enum Class in com.novomind.ecom.api.imail.agent.frontend.sidebar: Defines toggle events to open or close the sidebar automatically, when the specified event occurs.
AgentSidebarContentProvider - Interface in com.novomind.ecom.api.imail.agent.frontend.sidebar: An AgentSidebarContentProvider is used to provide a custom AgentSidebarContent in the novomind iAGENT Desk and novomind iAGENT Chat frontend.
AgentSidebarViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.sidebar: This interface provides information and functionality for view context sensitive data and operations to render an AgentSidebarContent.
AgentTenantVisibility - Enum Class in com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities: This class contains all possible visibilities for the tenants in the role agent
AgentTenantVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.tenant.context: This class represents an agent visibility context for a tenant
AgentTicketAction - Interface in com.novomind.ecom.api.imail.agent.action: This interface represents all agent actions concerning a ticket The interface provides the Ticket and the User performing the action.
AgentTicketActionInterruptedException - Exception Class in com.novomind.ecom.api.imail.exception
AgentTicketActionInterruptedException(String, String) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketActionInterruptedException: Constructs an AgentTicketActionInterruptedException with the specified detail message and an url to be opened within a dialog window instead of a simple error message.
AgentTicketActionValidationException - Exception Class in com.novomind.ecom.api.imail.exception
AgentTicketActionValidationException(String) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException: Constructs a AgentTicketActionValidationException with the specified detail message.
AgentTicketActionValidationException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException: Constructs a AgentTicketActionValidationException with the specified detail message and cause.
AgentTicketActionValidationException(Throwable) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException: Constructs a AgentTicketActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
AgentTicketActionValidator - Interface in com.novomind.ecom.api.imail.agent.validator: This is an extension point for validation of actions on tickets performed by agents.
AgentTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been answered by an agent and now is waiting for clearance before being sent.
AgentTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been answered by an agent and now is waiting to be sent to the customer in the next step.
AgentTicketClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a previously assigned ticket changes the state to TicketState.CLEARANCE_REQUIRED.
AgentTicketCloseAction - Interface in com.novomind.ecom.api.imail.agent.action: This action represents all ticket close actions by an agent.
AgentTicketCloseActionViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.dialog: This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on ticket close action validation faults.
AgentTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been closed by an agent within the novomind iAGENT Desk process without being answered.
AgentTicketCloseNoAnswerAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is closing the ticket without answer within the novomind iAGENT Desk process.
AgentTicketCloseOperation - Interface in com.novomind.ecom.api.imail.routing.operation.close: Represents an operation to close a ticket as an agent.
AgentTicketCloseOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.close: An AgentTicketCloseOperationFailedException is thrown by an AgentTicketCloseOperation if the operation execution has failed.
AgentTicketCloseOperationFailedException(String, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
AgentTicketCloseOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
AgentTicketCloseOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.close: This interface represents the result of a successful AgentTicketCloseOperation
AgentTicketForwardAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is forwarding and closing a ticket without answer within the novomind iAGENT Desk process.
AgentTicketForwardAndMultiCloseAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is forwarding a ticket and closing the ticket and related tickets without answer within the novomind iAGENT Desk process.
AgentTicketForwardedAndClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been forwarded and closed by an agent within the novomind iAGENT Desk process without being answered.
AgentTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been internally forwarded by an agent to another agent manually within the novomind iAGENT routing process.
AgentTicketManuallyRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been pulled by an agent manually within the novomind iAGENT routing process.
AgentTicketMultiCloseAction - Interface in com.novomind.ecom.api.imail.agent.action: This action represents all ticket close actions by an agent which also closed tickets related to the closed ticket.
AgentTicketMultiCloseNoAnswerAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is closing a ticket and related tickets without answer within the novomind iAGENT Desk process.
AgentTicketRecategorizeAction - Interface in com.novomind.ecom.api.imail.agent.action: This action represents a ticket recategorize action by an agent.
AgentTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been recategorized by an agent.
AgentTicketRelatedCloseActionsValidationException - Exception Class in com.novomind.ecom.api.imail.exception
AgentTicketRelatedCloseActionsValidationException(String, Throwable, Map<AgentTicketCloseNoAnswerAction, AgentTicketRelatedCloseActionValidationException>) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException: Constructs an AgentTicketRelatedCloseActionsValidationException with the specified detail message and cause.
AgentTicketRelatedCloseActionsValidationException(String, Map<AgentTicketCloseNoAnswerAction, AgentTicketRelatedCloseActionValidationException>) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException: Constructs an AgentTicketRelatedCloseActionsValidationException with the specified detail message.
AgentTicketRelatedCloseActionsValidationException(Throwable, Map<AgentTicketCloseNoAnswerAction, AgentTicketRelatedCloseActionValidationException>) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException: Constructs an AgentTicketRelatedCloseActionsValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
AgentTicketRelatedCloseActionValidationException - Exception Class in com.novomind.ecom.api.imail.exception
AgentTicketRelatedCloseActionValidationException(String) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionValidationException: Constructs an AgentTicketRelatedCloseActionValidationException with the specified detail message.
AgentTicketRelatedCloseActionValidationException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionValidationException: Constructs an AgentTicketRelatedCloseActionValidationException with the specified detail message and cause.
AgentTicketRelatedCloseActionValidationException(Throwable) - Constructor for exception class com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionValidationException: Constructs an AgentTicketRelatedCloseActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
AgentTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by the same agent, that had been assigned to the ticket.
AgentTicketResubmittedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been resubmitted by an agent manually within the novomind iAGENT routing process.
AgentTicketSendAndCloseAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is sending the answer to a ticket within the novomind iAGENT Desk process.
AgentTicketSendAndCloseActionViewContext - Interface in com.novomind.ecom.api.imail.agent.frontend.dialog: This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on ticket send and close action validation faults.
AgentTicketSendAndMultiCloseAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is sending the answer to a ticket and closing the ticket and related tickets within the novomind iAGENT Desk process.
AgentTicketSendIntermediateAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is sending an intermediate reply to a ticket within the novomind iAGENT Desk process.
AgentTicketSendWithClearanceAction - Interface in com.novomind.ecom.api.imail.agent.action: This interface provides additional information and functionality for an AgentTicketAction that sends a message with an optional or required clearance authorization.
AgentTicketUploadAttachmentAction - Interface in com.novomind.ecom.api.imail.agent.action: This action is performed when an agent is uploading an attachment within the novomind iAGENT Desk process.
AgentVisibilityHandler - Interface in com.novomind.ecom.api.iagent.visibility: This handler provides the visibility information for online agents.
alert() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder: This method returns a UserNotificationOperationBuilder.Alert instance which is able to set the different parameters for building a user notification by an alert inline popup window.
AlertUserNotificationOperation - Interface in com.novomind.ecom.api.iagent.operation.notification: Represents an operation to display an alert window notification to a user.
ALL_CATEGORIES - Enum constant in enum class com.novomind.ecom.api.iagent.model.User.CategoryMode: All categories will be available for the user
allowAssignTags() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of assigning tags.
allowAssignTags() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and allows the feature of assigning tags.
allowBlock() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of blocking.
allowClose(boolean) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithCloseOption: Sets the allowClose flag for the notification to be displayed.
allowCloseWithoutAnswer() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and allows the feature of closing a message without sending a message as answer by manual choice of the agent.
allowCreateAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method overrides the default ability and allows the create and close feature for the PhoneTicket.
allowCreateAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method overrides the default ability and allows the create and close feature for the QuickCase.
allowCreateAndEnqueue() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method overrides the default ability and allows the create and enqueue feature for the PhoneTicket.
allowCreateAndEnqueue() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method overrides the default ability and allows the create and enqueue feature for the QuickCase.
allowCreateAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method overrides the default ability and allows the create and keep feature for the PhoneTicket.
allowCreateAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method overrides the default ability and allows the create and keep feature for the QuickCase.
allowCreateAndSend() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method overrides the default ability and allows the create and send feature for the PhoneTicket.
allowCreateAndSend() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method overrides the default ability and allows the create and send feature for the QuickCase.
allowCreateTicket() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of creating a ticket.
allowExternalForwardAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and allows the feature of externally forwarding a message and closing the ticket.
allowExternalForwardAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and allows the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.
allowExternalForwardAndProcess() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and allows the feature of externally forwarding and processing a message.
allowExternalInquiry() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and allows the feature of sending an external inquiry message.
allowForward() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of forwarding.
allowPrint() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of printing.
allowRecategorize() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of recategorization.
allowResubmit() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of resubmission.
allowSave() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of saving.
allowSendAfterClearance() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and allows the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.
allowSendAndQuitAfterDelay() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of sending and quitting after a delay.
allowSendFiles() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and allows the feature of sending files.
allowSendIntermediateReply() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and allows the feature of sending an intermediate reply message.
ALTERNATIVE - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Means that the MessageTemplate can be used as alternative template for the category.
analyzeIncomingMessage(IncomingMessageAnalyzerInput) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageAnalyzer: The method is called after the message has been received but before it is pushed to the central backlog.
AnalyzerDecision<T> - Interface in com.novomind.ecom.api.imail.core.result.decision: A AnalyzerDecision made by an implementor of IncomingMessageAnalyzer
answer(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector: Answer an alerting call on the agent device.
ANSWERED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been answered and the answered message is waiting to be sent.
AnswerType - Enum Class in com.novomind.ecom.api.imail.model: The AnswerType specifies the different operation types available during outgoing message processing.
App - Interface in com.novomind.ecom.api.iagent.model: Represents an App object
AppProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that can provide an app
ArchiveAccessCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo: This interface is used to provide view context specific information for calls, that are not present in the backlog any more and are accessed by a database or archive lookup.
ArchiveAccessChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo: This interface is used to provide view context specific information for chats, that have been retrieved directly via an archive access.
ArchiveAccessMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for tickets, that has been retrieved directly via an archive access.
asPhoneTicket() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Converts the quick case into a phone ticket.
ASSIGNED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been assigned to an agent
ASSIGNED - Enum constant in enum class com.novomind.ecom.api.iagent.state.RoutingWorkItemState: The routing decision for the RoutingWorkItem is done.
ASSIGNED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been assigned to an agent and the message has been delivered to the agent's folder.
ASSIGNED - Enum constant in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility: Show only the tenants, that are assigned to the users groups.
ASSIGNED - Enum constant in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility: Show only the tenants, that are assigned to the users groups.
ASSIGNED_AND_ORPHANS - Enum constant in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility: Show the tenants, that are assigned to the users groups and also all tenants that aren't assigned to any group.
ASSIGNED_CATEGORIES - Enum constant in enum class com.novomind.ecom.api.iagent.model.User.CategoryMode: Only the assigned categories of this user will be available for the user
Attachment - Interface in com.novomind.ecom.api.iagent.model: An Attachment is a common facade for all types of attachments.
AttachmentDataSource - Interface in com.novomind.ecom.api.iagent.model: An AttachmentDataSource provides information and access to the binary data of an attachment.
AttachmentDataSourceProvider - Interface in com.novomind.ecom.api.iagent.provider: An AttachmentDataSourceProvider is used to retrieve attachments from external sources as document management systems or CRM systems.
AttachmentFilterContext - Interface in com.novomind.ecom.api.iagent.frontend.attachments: The AttachmentFilterContext has all required information to provide a list of suitable attachments for the current issue and the current user.
AttachmentIOException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that an exception has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentIOException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentIOException
AttachmentIOException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentIOException
AttachmentIOException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentIOException
AttachmentListManipulator - Interface in com.novomind.ecom.api.iagent.frontend.attachments: An AttachmentListManipulator is used to manipulate the list of attachments that can be selected and attached by the agent.
AttachmentNotFoundException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a permanent error has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentNotFoundException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
AttachmentNotFoundException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
AttachmentNotFoundException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
attachments(List<String>) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Adds attachments to the message that will be created for the new ticket.
AttachmentTemporaryNotAvailableException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that an temporary error has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentTemporaryNotAvailableException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
AttachmentTemporaryNotAvailableException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
AttachmentTemporaryNotAvailableException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
AttachmentValidator - Interface in com.novomind.ecom.api.iagent.validator: This is an extension point for validation of attachments that are supposed to be uploaded.
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket
auto() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags
AutoCallRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: Represents an operation to recategorize a Call automatically.
AutoCallRecategorizationOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.recategorization: An AutoCallRecategorizationOperationFailedException is thrown by an AutoCallRecategorizationOperation if the operation execution has failed.
AutoCallRecategorizationOperationFailedException(String, Call, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationFailedException
AutoCallRecategorizationOperationFailedException(String, Throwable, Call, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationFailedException
AutoCallRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: This interface represents the result of a successful AutoCallRecategorizationOperation
AutoCallRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: This event is triggered when a Call has been recategorized automatically.
AutoExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward and close operation within the novomind iAGENT core process.
AutoExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward operation within the novomind iAGENT core process.
AutoIntermediateMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when automatic intermediate reply message associated with a ticket has been successfully sent within the novomind iAGENT core process.
AutoInternalForwardedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been routed to an agent due to an automatically triggered internal forward operation.
AutoMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an automatically generated message associated with a ticket has been successfully sent and the associated ticket has been closed within the novomind iAGENT core process.
AutoPreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when the associated ticket has been closed automatically and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
AutoPreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external message is about to be sent to an external recipient automatically within the novomind iAGENT core process due to an automatic external forward operation of the associated ticket.
AutoPreSendIntermediateMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when automatic intermediate reply message associated with a ticket is about to be sent within the novomind iAGENT core process.
AutoPreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an automatically generated message associated with a ticket is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
AutoResubmittedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered automatically and has exceeded its due date.
AutoRoutingTagOperation - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags: Represents an operation to change the routing tags of an issue.
AutoRoutingTagOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.routingtags: An AutoRoutingTagOperationFailedException is thrown by an AutoRoutingTagOperation if the operation execution has failed.
AutoRoutingTagOperationFailedException(String, Issue) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException
AutoRoutingTagOperationFailedException(String, Throwable, Issue) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException
AutoRoutingTagOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags: This interface represents the result of a successful AutoRoutingTagOperation
AutoTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been answered automatically and now is waiting for clearance before being sent.
AutoTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been answered automatically and now is waiting to be sent to the customer in the next step.
AutoTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been closed automatically e.g.
AutoTicketForwardedAndClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been forwarded and closed automatically e.g.
AutoTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been internally forwarded automatically within the novomind iAGENT routing process.
AutoTicketInternalForwardOperation - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward: Represents an operation to internally forward a ticket automatically.
AutoTicketInternalForwardOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.internalforward: An AutoTicketInternalForwardOperationFailedException is thrown by an AutoTicketInternalForwardOperation if the operation execution has failed.
AutoTicketInternalForwardOperationFailedException(String, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
AutoTicketInternalForwardOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
AutoTicketInternalForwardOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward: This interface represents the result of a successful AutoTicketInternalForwardOperation
AutoTicketRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: Represents an operation to recategorize a ticket automatically.
AutoTicketRecategorizationOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.recategorization: An AutoTicketRecategorizationOperationFailedException is thrown by an AutoTicketRecategorizationOperation if the operation execution has failed.
AutoTicketRecategorizationOperationFailedException(String, Ticket, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
AutoTicketRecategorizationOperationFailedException(String, Throwable, Ticket, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
AutoTicketRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: This interface represents the result of a successful AutoTicketRecategorizationOperation
AutoTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been recategorized automatically.
AutoTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again automatically.
AutoTicketRequeueOperation - Interface in com.novomind.ecom.api.imail.routing.operation.requeue: Represents an operation to re-queue a ticket automatically.
AutoTicketRequeueOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.requeue: An AutoTicketRequeueOperationFailedException is thrown by an AutoTicketRequeueOperation if the operation execution has failed.
AutoTicketRequeueOperationFailedException(String, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
AutoTicketRequeueOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
AutoTicketRequeueOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.requeue: This interface represents the result of a successful AutoTicketRequeueOperation
AutoTicketResubmittedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been resubmitted automatically within the novomind iAGENT routing process.
AutoTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been routed automatically to an agent.

B

BacklogCallInfo - Interface in com.novomind.ecom.api.imail.model: A BacklogCallInfo object provides information about a Call in the backlog.
BacklogCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo: This interface is used to provide view context specific information for calls in the backlog
BacklogChatInfo - Interface in com.novomind.ecom.api.iagent.backlog: A BacklogChatInfo provides non persistent information for a chat in the backlog.
BacklogChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo: This interface is used to provide view context specific information for backlog chats
BacklogHandler<T> - Interface in com.novomind.ecom.api.iagent.backlog: This handler provides access to issues within the backlog in the novomind iAGENT routing process.
BacklogMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for backlog mails
BacklogMessage - Interface in com.novomind.ecom.api.imail.model: Represents a MailMessage in the central backlog.
BacklogMessageInfo - Interface in com.novomind.ecom.api.imail.model: A BacklogMessageInfo object provides information about a BacklogMessage.
banner() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder: This method returns a UserNotificationOperationBuilder.Banner instance which is able to set the different parameters for building a user notification by a banner notification on the top of the browser window.
BannerUserNotificationOperation - Interface in com.novomind.ecom.api.iagent.operation.notification: Represents an operation to display a banner notification to a user.
bccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the bcc-addresses of the new ticket.
bccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the bcc-addresses of the quick case.
BODY - Enum constant in enum class com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification: body classification
BOLD - Enum constant in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement
BOOLEAN - Enum constant in enum class com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
BotChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been closed by a bot.
BotChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been recategorized by a bot.
BotChatRequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been queued again after being assigned to a bot.
BotChatRoutedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been routed to a bot.
BotChatSession - Interface in com.novomind.ecom.api.iagent.model: BotChatSession represents the chat session of a chatbot.
BotOutgoingChatStepSentEvent - Interface in com.novomind.ecom.api.iagent.chat.listener: This event is triggered asynchronously when an outgoing message chatstep has been sent by a chatbot.
build() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndClose: Builds the CreateTicketOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndEnqueue: Builds the CreateTicketOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndSend: Builds the CreateTicketOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.WithMessage: Builds the AlertUserNotificationOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner.WithMessage: Builds the BannerUserNotificationOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop.WithMessage: Builds the DesktopUserNotificationOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage: Builds the GrowlUserNotificationOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsPhoneTicket: Builds the AgentPhoneTicketStartOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Builds the AgentQuickCaseStartOperation for the given parameters.
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat.AsAgent: Builds the AgentChatCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat.AsSupervisor: Builds the SupervisorChatCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsAgent: Builds the AgentTicketCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsSupervisor: Builds the SupervisorTicketCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent: Builds the AgentTicketCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor: Builds the SupervisorTicketCloseOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor: Builds the SupervisorTicketInternalForwardOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto: Builds the AutoTicketInternalForwardOperationBuilder for the given parameters
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory.AsSupervisor: Builds the SupervisorCallRecategorizationOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory.Auto: Builds the AutoCallRecategorizationOperation for the given parameters
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor: Builds the SupervisorTicketRecategorizationOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.Auto: Builds the AutoTicketRecategorizationOperation for the given parameters
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.AsSupervisor: Builds the SupervisorTicketRequeueOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.Auto: Builds the AutoTicketRequeueOperation for the given parameters
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate: Builds the TicketResubmitOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent: Builds the TicketResubmitOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor: Builds the SupervisorRoutingTagOperation
build() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto: Builds the AutoRoutingTagOperation for the given parameters
BusinessHour - Interface in com.novomind.ecom.api.iagent.model: Represents a business hour object
BusinessHourInfo - Interface in com.novomind.ecom.api.iagent.state: A BusinessHourInfo is the interface to get non persistent informations of BusinessHour entities.
BusinessHourInfoHandler - Interface in com.novomind.ecom.api.iagent.state: Handler to access non persistent business hour information.
This handler is only available in the novomind iAGENT routing process.
BusinessTimeSlot - Interface in com.novomind.ecom.api.iagent.model: Represents a business hour time slot object
BUSY - Enum constant in enum class com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause: The call is finished due to a lack of resources (lines, agents, etc.)
BUSY - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause: The call has been finished because the call could not be connected within a specified time period, because no suitable agent had been available or an agent has declined the call during delivery.
BUSY - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause: The call could not be connected, because the target device is busy or the target has declined the call.
BUSY - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause: The call could not be redirected, because the external target is busy or the target has declined the call.
BUSY - Enum constant in enum class com.novomind.ecom.api.iagent.state.PhoneDeviceState: The phone device is connected and busy.

C

call - Variable in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.CallRecategorizationOperationFailedException
call(Call) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsPhoneTicket: Sets the call of the phone ticket.
call(Call) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder
call(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder
Call - Interface in com.novomind.ecom.api.iagent.model: A Call represents an existing Issue in the novomind iAGENT system and therefore has an Id, Storage, Tenant, etc.
CallActivity - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivity represents an activity related with a Call.
CallActivityAssigned - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityAssigned represents an activity caused be the novomind iAGENT routing engine after making a routing decision for the related Call.
CallActivityChanged - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityChanged represents an activity that indicates a call attribute change.
CallActivityDelivered - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityDelivered represents an activity caused by a CallDeliveredEvent.
CallActivityDequeued - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityDequeued represents an activity caused by a QueuedCallDequeuedEvent.
CallActivityDisconnected - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityDisconnected represents an activity caused by a QueuedCallDisconnectedEvent.
CallActivityEnqueued - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityEnqueued represents an activity caused by a QueuedCallEnqueuedEvent.
CallActivityEstablished - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityEstablished represents an activity caused by a CallEstablishedEvent.
CallActivityFinished - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityFinished represents an activity caused by a CallFinishedEvent.
CallActivityRecategorized - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityRecategorized represents an activity caused by a CallRecategorizedEvent.
CallActivityReceived - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityReceived represents an activity caused by a QueuedCallReceivedEvent.
CallActivityRedirected - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityRedirected represents an activity caused by a CallRedirectedEvent.
CallActivityTagsChanged - Interface in com.novomind.ecom.api.iagent.call.activity: A CallActivityTagsChanged represents an activity that indicates a change of the assigned routing tags to the related call.
CallActivityType - Enum Class in com.novomind.ecom.api.iagent.call.activity: The enum CallActivityType defines the different types for a CallActivity.
CallBacklogHandler - Interface in com.novomind.ecom.api.iagent.backlog: This handler provides access to all Call objects in the backlog associated with a QueuedCall and created by the IVR.
CallChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A CallChangedEvent can be triggered, when an ActiveCall has changed without any change of the CallState.
CallDataCollector - Interface in com.novomind.ecom.api.iagent.call: The injectable CallDataCollector collects and stores call related data.
CallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A CallDeliveredEvent is triggered, when a call is ringing (alerting) on an agent device.
CallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A CallEstablishedEvent is triggered, when a call has been established on an agent device.
CallEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: This interface represents all events concerning a Call The interface provides the Call object.
CallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A CallFinishedEvent is triggered, when a call has been disconnected and finished.
CallFinishedEvent.FinishCause - Enum Class in com.novomind.ecom.api.iagent.routing.event.call: Represents all types of finish causes for calls.
CallFinishedEvent.FinishOrigin - Enum Class in com.novomind.ecom.api.iagent.routing.event.call: Represents the origin that finished the call.
CallHandler - Interface in com.novomind.ecom.api.iagent.backlog: This handler provides access to all currently active Call objects including calls associated with a QueuedCall and also an IncomingCall or OutgoingCall.
callId - Variable in exception class com.novomind.ecom.api.iagent.exception.CallNotFoundException
callId - Variable in exception class com.novomind.ecom.api.iagent.exception.CallOperationException
callId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the id of the call to be associated with the new ticket.
CallInfo - Interface in com.novomind.ecom.api.imail.model: A CallInfo object provides additional information about a Call.
CallInfoTab - Class in com.novomind.ecom.api.imail.common.frontend.callinfo: Instances of this class are used as return values of CallInfoTabProvider to define and display custom tabs in the call info view (Supervisor and Agent)
CallInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab: Initializes a newly created CallInfoTab
CallInfoTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo: A CallInfoTabProvider is used to build a custom call info tab.
CallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo: This interface provides information and functionality for view context sensitive data and operations.
CallNotFoundException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a specified call does not exist or could not be found.
CallNotFoundException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.CallNotFoundException
CallNotFoundException(String, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.CallNotFoundException
CallOperationException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that an exception has occurred during an operation on a call.
CallOperationException(String, String, int) - Constructor for exception class com.novomind.ecom.api.iagent.exception.CallOperationException
CallOperationException(String, String, int, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.CallOperationException
CallOperationResult - Interface in com.novomind.ecom.api.imail.operation: This interface represents the result of a successful call operation.
CallParticipantType - Enum Class in com.novomind.ecom.api.iagent.call: This enumeration describes the type of a call participant.
CallProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that provides a Call
CallRecategorizationOperation<T> - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: Represents an operation to recategorize a Call.
CallRecategorizationOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.recategorization: A CallRecategorizationOperationFailedException is thrown by a CallRecategorizationOperation if the operation execution has failed or cannot be executed.
CallRecategorizationOperationFailedException(String, Call, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.CallRecategorizationOperationFailedException
CallRecategorizationOperationFailedException(String, Throwable, Call, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.CallRecategorizationOperationFailedException
CallRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.operation.recategorization: This interface represents the result of a successful recategorization operation on a Call.
callRecategorized(AgentCallRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallRecategorizedEventListener: This more specific method is called after a call has been recategorized by an agent.
callRecategorized(AutoCallRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallRecategorizedEventListener: This more specific method is called after a call has been recategorized automatically.
callRecategorized(CallRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallRecategorizedEventListener: This method is called after a Call has been recategorized.
callRecategorized(SupervisorCallRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallRecategorizedEventListener: This more specific method is called after a call has been recategorized by a supervisor.
callRecategorized(UserCallRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallRecategorizedEventListener: This more specific method is called after a call has been recategorized by an user.
CallRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: This event is triggered when a call has been recategorized.
CallRecategorizedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: This interface is an extension point to take any action after a Call has been recategorized automatically or by an agent or supervisor.
CallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A CallRedirectedEvent is triggered, when a call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
CallRoutingConnector - Interface in com.novomind.ecom.api.iagent.connector.call: The CallRoutingConnector is an interface to provide call related functions of a remote PBX and also event handling by adding event listeners to react to specific call events within the novomind iAGENT routing process.
CallRoutingEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call: The CallRoutingEventListener is an interface that implements the callback event functions to be handled by a CallRoutingConnector.
CallRoutingInfo - Interface in com.novomind.ecom.api.imail.model: The interface CallRoutingInfo provides additional information about the routing of a Call.
CallState - Enum Class in com.novomind.ecom.api.iagent.state: Represents all types of call states.
callStateChanged(CallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a call is delivered to an agent device.
callStateChanged(CallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a call has been established on an agent device.
callStateChanged(CallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a call has been disconnected and finished.
callStateChanged(CallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a call has been redirected that means when the call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
callStateChanged(CallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This method is called after a change of the call state within the novomind iAGENT routing process.
callStateChanged(CallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a call has been transferred from a device to another logged on agent device.
callStateChanged(IncomingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when an IncomingCall is delivered to an agent device.
callStateChanged(IncomingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a IncomingCall has been established on an agent device.
callStateChanged(IncomingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when an IncomingCall has finished.
callStateChanged(IncomingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when an incoming call has been redirected to an external target.
callStateChanged(IncomingCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called after a change of the call state of an IncomingCall within the novomind iAGENT routing process.
callStateChanged(IncomingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when an IncomingCall has been transferred from one agent device to another.
callStateChanged(OutgoingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when an OutgoingCall is delivered to an agent device.
callStateChanged(OutgoingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a OutgoingCall has been established on an agent device.
callStateChanged(OutgoingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when an OutgoingCall has finished.
callStateChanged(OutgoingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when an outgoing call has been redirected to an external target.
callStateChanged(OutgoingCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called after a change of the call state of an OutgoingCall within the novomind iAGENT routing process.
callStateChanged(OutgoingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when an OutgoingCall has been transferred from one agent device to another.
callStateChanged(QueuedCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a QueuedCall is delivered to an agent device.
callStateChanged(QueuedCallDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when the delivery of a queued call to an agent device has failed.
callStateChanged(QueuedCallDisconnectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a queued call has been disconnected from an agent device.
callStateChanged(QueuedCallEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a queued call has been enqueued into the central backlog.
callStateChanged(QueuedCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a QueuedCall has been established on an agent device.
callStateChanged(QueuedCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a QueuedCall has been disconnected and finished.
callStateChanged(QueuedCallReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a queued call has been received before being enqueued.
callStateChanged(QueuedCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a queued call has been redirected to an external target.
callStateChanged(QueuedCallRedirectFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when the redirect of a queued call to an external target has failed.
callStateChanged(QueuedCallStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called after a change of the call state of a QueuedCall within the novomind iAGENT routing process.
callStateChanged(QueuedCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener: This more specific method is called when a QueuedCall has been transferred from one agent device to another.
CallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: This event is triggered when the CallState of a call has changed.
CallStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: The CallStateEventListener is an interface that implements the event functions to be called on changes of the call state.
CallTranscriptFragment - Interface in com.novomind.ecom.api.iagent.call: A CallTranscriptFragment is a fragment of text extracted from the audio stream of a Call
callTranscriptFragments() - Method in interface com.novomind.ecom.api.iagent.call.CallTranscriptFragmentStreamProvider: The method returns a Stream of CallTranscriptFragment.
CallTranscriptFragmentStreamProvider - Interface in com.novomind.ecom.api.iagent.call
CallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A CallTransferredEvent is triggered, when a call has been transferred from a device to another logged on agent device.
CallType - Enum Class in com.novomind.ecom.api.iagent.call: This enumeration describes the type of a Call
CAMPAIGN - Enum constant in enum class com.novomind.ecom.api.imail.model.AnswerType: The type CAMPAIGN represents an automatic generated campaign message that has been placed on the outgoing queue to be sent to it's recipient.
cancel(AgentQuickCase) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder: Builds the AgentQuickCaseCancelOperation.
cancelRoutingRequest(RoutingWorkItem) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: Cancel the routing request associated with a RoutingWorkItem.
canEquals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
canEquals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
canSend() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin
category(Category) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the category of the quick case.
category(Category) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall
category(Category) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket
Category - Interface in com.novomind.ecom.api.iagent.model: Represents a Category object
CategoryAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision: A AnalyzerDecision containing a Category.
CategoryAnalyzerDecision(Category) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision: Constructs a CategoryAnalyzerDecision for a Category.
CategoryAnalyzerDecision(Category, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision: Constructs a CategoryAnalyzerDecision for a Category with a confidence value.
CategoryAssigned - Interface in com.novomind.ecom.api.iagent.assignment
CategoryConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.category
CategoryConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab: The path of the customized .xhtml must be inside 'META-INF/views'.
CategoryConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.category: A CategoryConfigTabProvider is used to provide a custom CategoryConfigTab.
CategoryConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.category: A CategoryConfigViewContext provides a CategoryModifier which is used to change the subjacent Category}.
CategoryModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
causeId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Deprecated.
ccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the cc-addresses of the new ticket.
ccAddresses(List<InternetAddress>) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the cc-addresses of the quick case.
CentralAttachmentUploadAction - Interface in com.novomind.ecom.api.iagent.validator.action: This action is performed when a supervisor is uploading a global attachment.
CHANGED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call attribute has changed
channel(Channel) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the channel of the quick case.
Channel - Interface in com.novomind.ecom.api.iagent.model: Represents a Channel
channelNames() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin
chat - Variable in exception class com.novomind.ecom.api.iagent.exception.ChatOperationFailedException
chat(Chat) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder
chat(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder
Chat - Interface in com.novomind.ecom.api.iagent.model: Represents a chat
ChatAgentPlugin - Annotation Interface in com.novomind.ecom.api.iagent.plugin: Runtime annotation used to mark plugins for the novomind iAGENT chat agent process.
ChatBacklogHandler - Interface in com.novomind.ecom.api.iagent.backlog: This handler provides access to all Chat objects within the backlog.
ChatBot - Interface in com.novomind.ecom.api.iagent.model: Represents a chatbot
ChatBotModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type ChatBot
ChatBotProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that has a chatbot
ChatChannel - Interface in com.novomind.ecom.api.iagent.model: Represents a chat channel
ChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been closed.
ChatCloseOperationResult - Interface in com.novomind.ecom.api.iagent.operation.close: This interface represents the result of a successful chat close operation.
ChatEnqueuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been enqueued in the chat backlog after it has been started.
ChatEvent - Interface in com.novomind.ecom.api.iagent.common.event: This interface represents all events concerning a chat The interface provides the Chat object.
ChatInfoTab - Class in com.novomind.ecom.api.iagent.frontend.chatinfo: Represents an info tab within a chat info view
ChatInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab: Initializes a newly created ChatInfoTab
ChatInfoTabProvider - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo: A ChatInfoTabProvider is used to build a custom chat info tab.
ChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo: This interface provides information and functionality for view context sensitive data and operations.
chatJoined(AgentChatJoinedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatJoinedEventListener: This method is called asynchronously after a chat has been joined by an agent.
ChatJoinedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been joined by an agent.
chatOffered(ChatOfferedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatOfferedEventListener: This method is called asynchronously after a chat has been offered to an agent.
ChatOfferedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered asynchronously after a chat has been offered to an agent.
ChatOfferedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been offered to an agent.
ChatOperationFailedException - Exception Class in com.novomind.ecom.api.iagent.exception: Generic exception to be used for all kinds of errors during API operations with a chat
ChatOperationFailedException(String, Chat) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ChatOperationFailedException
ChatOperationFailedException(String, Throwable, Chat) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ChatOperationFailedException
ChatOperationResult - Interface in com.novomind.ecom.api.iagent.operation: This interface represents the result of a successful ChatOperation
ChatProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object that "knows" or can provide a Chat
ChatQueuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been queued in the chat backlog.
ChatQuitEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been quit.
ChatRatingReceivedEvent - Interface in com.novomind.ecom.api.iagent.rating.event: This event is triggered when a rating was received for a related chat.
chatRecategorized(AgentChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener: This more specific method is called after a chat has been recategorized by an agent.
chatRecategorized(BotChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener: This more specific method is called after a chat has been recategorized by a bot.
chatRecategorized(ChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener: This method is called after a chat has been recategorized.
chatRecategorized(SupervisorChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener: This more specific method is called after a chat has been recategorized by a supervisor.
chatRecategorized(UserChatRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener: This more specific method is called after a chat has been recategorized by a user.
ChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been recategorized.
ChatRecategorizedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been recategorized.
ChatRequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been queued again after being assigned to an agent or bot.
ChatResubmittedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been resubmitted.
ChatRoutedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been routed.
ChatRoutingRequest - Interface in com.novomind.ecom.api.iagent.request: A ChatRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.
ChatSession - Interface in com.novomind.ecom.api.iagent.model: ChatSession represents a chat session.
ChatStartedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a new chat has been started.
ChatState - Enum Class in com.novomind.ecom.api.iagent.state: Represents all types of chat states.
chatStateChanged(AgentChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been finally closed by an agent.
chatStateChanged(AgentChatQuitEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been quit by an agent.
chatStateChanged(AgentChatRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is when a chat has been queued again after being assigned to an agent.
chatStateChanged(AgentChatResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been resubmitted by an agent.
chatStateChanged(AgentChatRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been routed to an agent.
chatStateChanged(BotChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been finally closed by a bot.
chatStateChanged(BotChatRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been queued again after being assigned to a bot.
chatStateChanged(BotChatRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been routed to a bot.
chatStateChanged(ChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been finally closed.
chatStateChanged(ChatEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been queued after it has been started.
chatStateChanged(ChatQueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been queued.
chatStateChanged(ChatQuitEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been quit.
chatStateChanged(ChatRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been queued again.
chatStateChanged(ChatResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been resubmitted.
chatStateChanged(ChatRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been routed.
chatStateChanged(ChatStartedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been started.
chatStateChanged(ChatStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called after a change of the chat state within the novomind iAGENT routing process.
chatStateChanged(CustomerChatQuitEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been quit by a customer.
chatStateChanged(SupervisorChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been finally closed by a supervisor.
chatStateChanged(SystemChatClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener: This method is called when a chat has been finally closed by the system.
ChatStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This interface represents all chat events causing a change of the ChatState.
ChatStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: The ChatStateEventListener is an interface that implements the event functions to be called on changes of the chat state.
ChatStep - Interface in com.novomind.ecom.api.iagent.model: ChatStep represents an event in the chat history.
ChatStep.ChatStepOrigin - Enum Class in com.novomind.ecom.api.iagent.model: This enumeration describes the origin of a chat step.
claimId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Deprecated.
ClaimMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for tickets displayed by iCLAIM
clear() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner.Text: Clears the currently shown banner notification with the given text.
CLEAR - Enum constant in enum class com.novomind.ecom.api.iagent.state.PhoneDeviceState: The phone device is connected and not busy and ready to receive calls.
CLEARANCE_REQUIRED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been answered and is now waiting for clearance.
close() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator: After each fetch period the close() method will be called to indicate the end of the iteration and therefore also the end of the MessageIterator's life cycle.
close() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder: This method returns an CloseOperationBuilder.
CLOSE_ON_PHONE_DEVICE_CLEAR - Enum constant in enum class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent: Closes the agent sidebar when the phone device is clear.
CLOSED - Enum constant in enum class com.novomind.ecom.api.iagent.state.ChatState: The chat has been closed.
CLOSED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been closed without being answered.
CloseOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.close: The CloseOperationBuilder provides specific builders to build a close operation on a ticket or chat.
CloseOperationBuilder.WithChat - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseOperationBuilder.WithChat.AsAgent - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseOperationBuilder.WithChat.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseOperationBuilder.WithTicket.AsAgent - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseOperationBuilder.WithTicket.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseOperationBuilder.WithTicket.WithTransactionCode - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.close
CloseTicketEvent - Interface in com.novomind.ecom.api.imail.common.event: This event is triggered when a ticket is about to be closed.
com.novomind.ecom.api.iagent.action - package com.novomind.ecom.api.iagent.action
com.novomind.ecom.api.iagent.action.call - package com.novomind.ecom.api.iagent.action.call
com.novomind.ecom.api.iagent.action.chat - package com.novomind.ecom.api.iagent.action.chat
com.novomind.ecom.api.iagent.assignment - package com.novomind.ecom.api.iagent.assignment
com.novomind.ecom.api.iagent.backlog - package com.novomind.ecom.api.iagent.backlog
com.novomind.ecom.api.iagent.call - package com.novomind.ecom.api.iagent.call
com.novomind.ecom.api.iagent.call.activity - package com.novomind.ecom.api.iagent.call.activity
com.novomind.ecom.api.iagent.chat.editor - package com.novomind.ecom.api.iagent.chat.editor
com.novomind.ecom.api.iagent.chat.listener - package com.novomind.ecom.api.iagent.chat.listener
com.novomind.ecom.api.iagent.common - package com.novomind.ecom.api.iagent.common
com.novomind.ecom.api.iagent.common.event - package com.novomind.ecom.api.iagent.common.event
com.novomind.ecom.api.iagent.connector.call - package com.novomind.ecom.api.iagent.connector.call
com.novomind.ecom.api.iagent.connector.externalrouting - package com.novomind.ecom.api.iagent.connector.externalrouting
com.novomind.ecom.api.iagent.contact - package com.novomind.ecom.api.iagent.contact
com.novomind.ecom.api.iagent.exception - package com.novomind.ecom.api.iagent.exception
com.novomind.ecom.api.iagent.frontend - package com.novomind.ecom.api.iagent.frontend
com.novomind.ecom.api.iagent.frontend.attachments - package com.novomind.ecom.api.iagent.frontend.attachments
com.novomind.ecom.api.iagent.frontend.categories - package com.novomind.ecom.api.iagent.frontend.categories
com.novomind.ecom.api.iagent.frontend.chatinfo - package com.novomind.ecom.api.iagent.frontend.chatinfo
com.novomind.ecom.api.iagent.frontend.dialog - package com.novomind.ecom.api.iagent.frontend.dialog
com.novomind.ecom.api.iagent.frontend.forward - package com.novomind.ecom.api.iagent.frontend.forward
com.novomind.ecom.api.iagent.frontend.operation - package com.novomind.ecom.api.iagent.frontend.operation
com.novomind.ecom.api.iagent.frontend.tab - package com.novomind.ecom.api.iagent.frontend.tab
com.novomind.ecom.api.iagent.lifecycle.pluginbundle - package com.novomind.ecom.api.iagent.lifecycle.pluginbundle
com.novomind.ecom.api.iagent.manipulator - package com.novomind.ecom.api.iagent.manipulator
com.novomind.ecom.api.iagent.manipulator.input - package com.novomind.ecom.api.iagent.manipulator.input
com.novomind.ecom.api.iagent.manipulator.result - package com.novomind.ecom.api.iagent.manipulator.result
com.novomind.ecom.api.iagent.message - package com.novomind.ecom.api.iagent.message
com.novomind.ecom.api.iagent.messenger.connector - package com.novomind.ecom.api.iagent.messenger.connector
com.novomind.ecom.api.iagent.messenger.event - package com.novomind.ecom.api.iagent.messenger.event
com.novomind.ecom.api.iagent.messenger.exception - package com.novomind.ecom.api.iagent.messenger.exception
com.novomind.ecom.api.iagent.messenger.frontend - package com.novomind.ecom.api.iagent.messenger.frontend
com.novomind.ecom.api.iagent.messenger.model - package com.novomind.ecom.api.iagent.messenger.model
com.novomind.ecom.api.iagent.messenger.persistence - package com.novomind.ecom.api.iagent.messenger.persistence
com.novomind.ecom.api.iagent.model - package com.novomind.ecom.api.iagent.model
com.novomind.ecom.api.iagent.operation - package com.novomind.ecom.api.iagent.operation
com.novomind.ecom.api.iagent.operation.close - package com.novomind.ecom.api.iagent.operation.close
com.novomind.ecom.api.iagent.operation.newprocess - package com.novomind.ecom.api.iagent.operation.newprocess
com.novomind.ecom.api.iagent.operation.notification - package com.novomind.ecom.api.iagent.operation.notification
com.novomind.ecom.api.iagent.operation.quickcase - package com.novomind.ecom.api.iagent.operation.quickcase
com.novomind.ecom.api.iagent.operation.recategorization - package com.novomind.ecom.api.iagent.operation.recategorization
com.novomind.ecom.api.iagent.persistence - package com.novomind.ecom.api.iagent.persistence
com.novomind.ecom.api.iagent.persistence.storage - package com.novomind.ecom.api.iagent.persistence.storage
com.novomind.ecom.api.iagent.plugin - package com.novomind.ecom.api.iagent.plugin
com.novomind.ecom.api.iagent.provider - package com.novomind.ecom.api.iagent.provider
com.novomind.ecom.api.iagent.rating - package com.novomind.ecom.api.iagent.rating
com.novomind.ecom.api.iagent.rating.event - package com.novomind.ecom.api.iagent.rating.event
com.novomind.ecom.api.iagent.request - package com.novomind.ecom.api.iagent.request
com.novomind.ecom.api.iagent.result - package com.novomind.ecom.api.iagent.result
com.novomind.ecom.api.iagent.routing - package com.novomind.ecom.api.iagent.routing
com.novomind.ecom.api.iagent.routing.event - package com.novomind.ecom.api.iagent.routing.event
com.novomind.ecom.api.iagent.routing.event.call - package com.novomind.ecom.api.iagent.routing.event.call
com.novomind.ecom.api.iagent.routing.event.externalrouting - package com.novomind.ecom.api.iagent.routing.event.externalrouting
com.novomind.ecom.api.iagent.routing.operation.close - package com.novomind.ecom.api.iagent.routing.operation.close
com.novomind.ecom.api.iagent.routing.privilege - package com.novomind.ecom.api.iagent.routing.privilege
com.novomind.ecom.api.iagent.routing.workflow - package com.novomind.ecom.api.iagent.routing.workflow
com.novomind.ecom.api.iagent.state - package com.novomind.ecom.api.iagent.state
com.novomind.ecom.api.iagent.validator - package com.novomind.ecom.api.iagent.validator
com.novomind.ecom.api.iagent.validator.action - package com.novomind.ecom.api.iagent.validator.action
com.novomind.ecom.api.iagent.validator.context - package com.novomind.ecom.api.iagent.validator.context
com.novomind.ecom.api.iagent.visibility - package com.novomind.ecom.api.iagent.visibility
com.novomind.ecom.api.iagent.visibility.category - package com.novomind.ecom.api.iagent.visibility.category
com.novomind.ecom.api.iagent.visibility.category.visibilities - package com.novomind.ecom.api.iagent.visibility.category.visibilities
com.novomind.ecom.api.iagent.visibility.tenant.context - package com.novomind.ecom.api.iagent.visibility.tenant.context
com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities - package com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities
com.novomind.ecom.api.imail.agent - package com.novomind.ecom.api.imail.agent
com.novomind.ecom.api.imail.agent.action - package com.novomind.ecom.api.imail.agent.action
com.novomind.ecom.api.imail.agent.frontend - package com.novomind.ecom.api.imail.agent.frontend
com.novomind.ecom.api.imail.agent.frontend.dialog - package com.novomind.ecom.api.imail.agent.frontend.dialog
com.novomind.ecom.api.imail.agent.frontend.editor - package com.novomind.ecom.api.imail.agent.frontend.editor
com.novomind.ecom.api.imail.agent.frontend.event - package com.novomind.ecom.api.imail.agent.frontend.event
com.novomind.ecom.api.imail.agent.frontend.home - package com.novomind.ecom.api.imail.agent.frontend.home
com.novomind.ecom.api.imail.agent.frontend.mailinfo - package com.novomind.ecom.api.imail.agent.frontend.mailinfo
com.novomind.ecom.api.imail.agent.frontend.menu - package com.novomind.ecom.api.imail.agent.frontend.menu
com.novomind.ecom.api.imail.agent.frontend.sidebar - package com.novomind.ecom.api.imail.agent.frontend.sidebar
com.novomind.ecom.api.imail.agent.validator - package com.novomind.ecom.api.imail.agent.validator
com.novomind.ecom.api.imail.common.event - package com.novomind.ecom.api.imail.common.event
com.novomind.ecom.api.imail.common.frontend.callinfo - package com.novomind.ecom.api.imail.common.frontend.callinfo
com.novomind.ecom.api.imail.common.frontend.mailinfo - package com.novomind.ecom.api.imail.common.frontend.mailinfo
com.novomind.ecom.api.imail.common.frontend.menu - package com.novomind.ecom.api.imail.common.frontend.menu
com.novomind.ecom.api.imail.common.frontend.message - package com.novomind.ecom.api.imail.common.frontend.message
com.novomind.ecom.api.imail.common.persistence - package com.novomind.ecom.api.imail.common.persistence
com.novomind.ecom.api.imail.core - package com.novomind.ecom.api.imail.core
com.novomind.ecom.api.imail.core.bindings - package com.novomind.ecom.api.imail.core.bindings
com.novomind.ecom.api.imail.core.connector - package com.novomind.ecom.api.imail.core.connector
com.novomind.ecom.api.imail.core.event - package com.novomind.ecom.api.imail.core.event
com.novomind.ecom.api.imail.core.input - package com.novomind.ecom.api.imail.core.input
com.novomind.ecom.api.imail.core.result - package com.novomind.ecom.api.imail.core.result
com.novomind.ecom.api.imail.core.result.decision - package com.novomind.ecom.api.imail.core.result.decision
com.novomind.ecom.api.imail.exception - package com.novomind.ecom.api.imail.exception
com.novomind.ecom.api.imail.model - package com.novomind.ecom.api.imail.model
com.novomind.ecom.api.imail.operation - package com.novomind.ecom.api.imail.operation
com.novomind.ecom.api.imail.operation.close - package com.novomind.ecom.api.imail.operation.close
com.novomind.ecom.api.imail.operation.internalforward - package com.novomind.ecom.api.imail.operation.internalforward
com.novomind.ecom.api.imail.operation.recategorization - package com.novomind.ecom.api.imail.operation.recategorization
com.novomind.ecom.api.imail.operation.requeue - package com.novomind.ecom.api.imail.operation.requeue
com.novomind.ecom.api.imail.operation.resubmit - package com.novomind.ecom.api.imail.operation.resubmit
com.novomind.ecom.api.imail.operation.routingtags - package com.novomind.ecom.api.imail.operation.routingtags
com.novomind.ecom.api.imail.provider - package com.novomind.ecom.api.imail.provider
com.novomind.ecom.api.imail.routing - package com.novomind.ecom.api.imail.routing
com.novomind.ecom.api.imail.routing.event - package com.novomind.ecom.api.imail.routing.event
com.novomind.ecom.api.imail.routing.frontend.category - package com.novomind.ecom.api.imail.routing.frontend.category
com.novomind.ecom.api.imail.routing.frontend.connector.context - package com.novomind.ecom.api.imail.routing.frontend.connector.context
com.novomind.ecom.api.imail.routing.frontend.connector.tab - package com.novomind.ecom.api.imail.routing.frontend.connector.tab
com.novomind.ecom.api.imail.routing.frontend.menu - package com.novomind.ecom.api.imail.routing.frontend.menu
com.novomind.ecom.api.imail.routing.frontend.tenant - package com.novomind.ecom.api.imail.routing.frontend.tenant
com.novomind.ecom.api.imail.routing.frontend.topheader - package com.novomind.ecom.api.imail.routing.frontend.topheader
com.novomind.ecom.api.imail.routing.frontend.transactioncode - package com.novomind.ecom.api.imail.routing.frontend.transactioncode
com.novomind.ecom.api.imail.routing.frontend.user - package com.novomind.ecom.api.imail.routing.frontend.user
com.novomind.ecom.api.imail.routing.operation - package com.novomind.ecom.api.imail.routing.operation
com.novomind.ecom.api.imail.routing.operation.close - package com.novomind.ecom.api.imail.routing.operation.close
com.novomind.ecom.api.imail.routing.operation.internalforward - package com.novomind.ecom.api.imail.routing.operation.internalforward
com.novomind.ecom.api.imail.routing.operation.recategorization - package com.novomind.ecom.api.imail.routing.operation.recategorization
com.novomind.ecom.api.imail.routing.operation.requeue - package com.novomind.ecom.api.imail.routing.operation.requeue
com.novomind.ecom.api.imail.routing.operation.resubmit - package com.novomind.ecom.api.imail.routing.operation.resubmit
com.novomind.ecom.api.imail.routing.operation.routingtags - package com.novomind.ecom.api.imail.routing.operation.routingtags
com.novomind.ecom.api.imail.routing.persistence - package com.novomind.ecom.api.imail.routing.persistence
compareTo(AnalyzerDecision<RoutingTag>) - Method in class com.novomind.ecom.api.imail.core.result.decision.RoutingTagAnalyzerDecision
compareTo(AnalyzerDecision<T>) - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision: If compared with objects of the same class the comparison is based on the value returned by AnalyzerDecision.getConfidence() (high values first) otherwise based on the name of the class.
Return 0 for Decisions which are equal.
COMPOSITE - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplate.Type: Means that the MessageTemplate is a composite template that is used to wrap other regular templates or include templates and provides specific style attributes to display the wrapped templates.
configurationChanged(ExternalRouting) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: The method is called when the ExternalRouting of the ExternalRoutingConnector has changed.
configurationChanged(PhoneSystem) - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector: The method is called when the PhoneSystem of the PhoneSystemConnector has been changed.
CONFIRMATION - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Means that the MessageTemplate is used as automatic confirmation template for the category.
CONFIRMATION - Enum constant in enum class com.novomind.ecom.api.imail.model.AnswerType: The type CONFIRMATION represents an automatic confirmation message to the customer.
ConfirmationMessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a confirmation message associated with a ticket has been successfully sent within the novomind iAGENT core process.
connect() - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector: The method is called after the initialization has been completed.
connect() - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: The method is called after the initialization has been completed.
CONNECTED - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState: The plugin is connected to the remote system and fully operational.
ConnectedAgentDevice - Interface in com.novomind.ecom.api.iagent.model: A ConnectedAgentDevice is an AgentDevice connected and exclusively used by an agent, as long the agent is logged on at the novomind iAGENT Desk.
ConnectedAgentDeviceProvider - Interface in com.novomind.ecom.api.iagent.provider: The interface ConnectedAgentDeviceProvider provides a ConnectedAgentDevice.
CONNECTION_FAULT - Enum constant in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason: A general connection error has occurred during login on phone system
contact(Contact) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the Contact of the new ticket.
Contact - Interface in com.novomind.ecom.api.iagent.model: Represents a contact object associated with an Issue
ContactAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision
ContactAnalyzerDecision(Contact) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.ContactAnalyzerDecision: Constructs a ContactAnalyzerDecision for a Contact.
ContactAnalyzerDecision(Contact, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.ContactAnalyzerDecision: Constructs a ContactAnalyzerDecision for a Contact with a confidence value.
ContactHandler - Interface in com.novomind.ecom.api.iagent.contact: This handler provides access to Contact objects.
ContactIdentifier - Class in com.novomind.ecom.api.iagent.model: A ContactIdentifier is an object containing information which will be normally used as secondary search criteria while searching an existing contact if the primary search criterion does not find a contact.
ContactIdentifier() - Constructor for class com.novomind.ecom.api.iagent.model.ContactIdentifier
ContactModifier - Interface in com.novomind.ecom.api.imail.common.persistence: Defines an API to modify an instance of type Contact
ContactRelationHandler - Interface in com.novomind.ecom.api.iagent.contact: Defines an API to modify the contact relation of a source contact of type Contact
ContactRelationHandler.JoinStrategy - Enum Class in com.novomind.ecom.api.iagent.contact: ContactRelationHandler.JoinStrategy.MOVE move source contact to target contact ContactRelationHandler.JoinStrategy.UNION move all joined source contacts to target contact
containsKey(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Checks if the storage has the given key
conversationTypingReceivedFailed(MessengerConversationTypingReceivedFailedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorConversationTypingEventListener: Notifies that a conversation typing event has not been received successfully.
conversationTypingReceivedSuccessful(MessengerConversationTypingReceivedSuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorConversationTypingEventListener: Notifies that a conversation typing event has been received successfully.
CorePlugin - Annotation Interface in com.novomind.ecom.api.imail.core: Runtime annotation used to mark plugins for the novomind iAGENT core process.
COUNT - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type: Mark tab with small red bubble and number
create() - Method in interface com.novomind.ecom.api.iagent.operation.TicketOperationBuilder: This method returns a CreateTicketOperationBuilder.
createAccount(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new Account object.
createAgentGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new AgentGroup object.
createAndClose() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: The newly created ticket will be closed without answer.
createAndEnqueue() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: The newly created ticket will be enqueued in the backlog.
createAndSend() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: The newly created ticket will be answered with the given template.
createCategory(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new Category object.
createChatBot(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new ChatBot object.
CREATED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been created e.g.
createExternalRouting(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new ExternalRouting object.
createIntermediateStorage(ActiveCallEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Creates a new and empty IntermediateStorage for an ActiveCallEvent.
createLocation(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new Location object.
createMessengerAccount(Optional<User>) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountPersistencyHandler: Create a new MessengerAccount object.
createNextMessageInfo() - Method in interface com.novomind.ecom.api.iagent.message.IncomingMessageHandler: The method creates a new NextMessageInfo object that can be used to apply Storage data or IncomingBindings to the Ticket that will be created by the IncomingMessageHandler.receiveMessage(Message, Account, Optional) method.
createPhoneSystem(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new PhoneSystem object.
createRoutingTag(String, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new RoutingTag object.
createSystemGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new SystemGroup object.
createTenant(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new Tenant object.
createTextModule(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new TextModule object.
createTextModuleFirstLevelGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new TextModuleFirstLevelGroup object.
createTextModuleSecondLevelGroup(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new TextModuleSecondLevelGroup object.
CreateTicketOperation - Interface in com.novomind.ecom.api.iagent.operation.newprocess: Represents an operation to create a new ticket.
CreateTicketOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation.newprocess: This interface provides a builder to build operations to create a new ticket.
CreateTicketOperationBuilder.WithRequired - Interface in com.novomind.ecom.api.iagent.operation.newprocess
CreateTicketOperationBuilder.WithRequired.CreateAndClose - Interface in com.novomind.ecom.api.iagent.operation.newprocess
CreateTicketOperationBuilder.WithRequired.CreateAndEnqueue - Interface in com.novomind.ecom.api.iagent.operation.newprocess
CreateTicketOperationBuilder.WithRequired.CreateAndSend - Interface in com.novomind.ecom.api.iagent.operation.newprocess
CreateTicketOperationFailedException - Exception Class in com.novomind.ecom.api.iagent.operation.newprocess: A CreateTicketOperationFailedException is thrown by a CreateTicketOperation if the operation has failed.
CreateTicketOperationFailedException(String) - Constructor for exception class com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationFailedException
CreateTicketOperationFailedException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationFailedException
CreateTicketOperationResult - Interface in com.novomind.ecom.api.iagent.operation.newprocess: This interface represents the result of a successful CreateTicketOperation
createTransactionCode(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new TransactionCode object.
createUser(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Create a new User object.
CURRENT - Enum constant in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility: Show only the current tenant's categories, that the agent is logged in for.
CURRENT - Enum constant in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility: Show only the current tenant(s), that the agent is logged in for.
CustomChannel - Annotation Interface in com.novomind.ecom.api.imail.core.connector: Runtime annotation used to specify custom channels.
CustomChannelDefinition - Annotation Interface in com.novomind.ecom.api.imail.core.connector: Runtime annotation used to specify custom channels
customChannels() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.CustomChannelDefinition
customChannels() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin
CustomChatChannel - Annotation Interface in com.novomind.ecom.api.iagent.messenger.connector: Runtime annotation used to specify custom chat channels.
CustomChatChannelMessageFormat - Enum Class in com.novomind.ecom.api.iagent.messenger.connector: Represents the message format which the MessengerTextMessages of a CustomChatChannel should use.
CustomChatChannelMessageFormatElement - Enum Class in com.novomind.ecom.api.iagent.messenger.connector: Represents a formatting element that is supported by a CustomChatChannel.
customChatChannels() - Element in annotation interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorPlugin: An array of CustomChannels supported by this MessengerConnector.
CUSTOMER - Enum constant in enum class com.novomind.ecom.api.iagent.call.CallParticipantType: The call participant is the customer
CUSTOMER - Enum constant in enum class com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin: means that the chat step was triggered by the customer
CustomerChatQuitEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been quit by a customer.
CustomerChatSession - Interface in com.novomind.ecom.api.iagent.model: CustomerChatSession represents the chat session of a customer.
CustomEvent - Class in com.novomind.ecom.api.iagent.common.event: The CustomEvent is an object that can be used to be sent as event between different apps and plugins even between different processes.
CustomEvent(String) - Constructor for class com.novomind.ecom.api.iagent.common.event.CustomEvent: Constructs a CustomEvent with the given name.
CustomEventFilter - Annotation Interface in com.novomind.ecom.api.iagent.common.event: Runtime annotation used to specify events handled by a CustomEventListener.
CustomEventHandler - Interface in com.novomind.ecom.api.iagent.common.event: This handler is used to raise a CustomEvent to be processed by any CustomEventListener that has the CustomEventFilter annotation and is listening to the specific event name.
CustomEventListener - Interface in com.novomind.ecom.api.iagent.common.event: The CustomEventListener is an interface that can be implemented to take any actions on a CustomEvent raised by the CustomEventHandler.raiseEvent(CustomEvent) method.

D

DATE - Enum constant in enum class com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
DEFAULT - Enum constant in enum class com.novomind.ecom.api.imail.model.AnswerType: The type DEFAULT represents the ticket's answer, that is being sent back to the customer and at the same time causes the closure of the ticket.
DEFAULT_BORDER_COLOR - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
DEFAULT_HEIGHT - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
DEFAULT_WIDTH - Static variable in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
defaults() - Static method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: Creates an instance of AgentChatEditorAppearance using defaults.
defaults() - Static method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions: Creates an instance of SendOptions using defaults.
defaults() - Static method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: Creates an instance of AgentMailEditorAppearance using defaults.
defaults() - Static method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: Creates an instance of AgentPhoneTicketMailEditorAppearance using defaults.
defaults() - Static method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: Creates an instance of AgentQuickCaseMailEditorAppearance using defaults.
delete() - Method in interface com.novomind.ecom.api.imail.routing.persistence.Modifier: Deletes the MasterEntity instance associated with this Modifier
DELIVERED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been delivered to the agent's phone device
DELIVERED - Enum constant in enum class com.novomind.ecom.api.iagent.state.CallState: The call is being delivered to an agent or external device.
deliverQueuedCall(DeliverQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector: Delivers a queued call directly to an agent.
DeliverQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request: Provides all required information to deliver a QueuedCall to an agent device.
DELIVERY_FAILED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been answered and the message has been sent, but the message could not be delivered to one or multiple recipients and has bounced back.
DeliveryFailureMessage - Interface in com.novomind.ecom.api.imail.model: Represents an incoming MailMessage that is a delivery failure notification.
DeliveryFailureMessageInfo - Interface in com.novomind.ecom.api.imail.model: A DeliveryFailureMessageInfo object provides information about a delivery failure message.
deliveryFailureMessageReceived(DeliveryFailureMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.DeliveryFailureMessageReceivedEventListener: This method is directly called after receiving the delivery failure message and a first analysis of the novomind iAGENT system.
DeliveryFailureMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event: The DeliveryFailureMessageReceivedEvent is an object to transport all relevant data for the extension point DeliveryFailureMessageReceivedEventListener.
DeliveryFailureMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core: This plugin is only available in the novomind iAGENT core process and can be used to modify the handling of delivery failure messages.
DeliveryFailureMessageReceivedResult - Class in com.novomind.ecom.api.imail.core.result: The DeliveryFailureMessageReceivedResult can be used to determine the handling of the delivery failure message by the novomind iAGENT system.
DeliveryFailureMessageReceivedResult() - Constructor for class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult: This constructor creates a new DeliveryFailureMessageReceivedResult with an empty DeliveryFailureAction.
DeliveryFailureMessageReceivedResult.DeliveryFailureAction - Enum Class in com.novomind.ecom.api.imail.core.result: The DeliveryFailureAction specifies the different actions that are available in the novomind iAGENT system for the handling of delivery failure messages.
DEQUEUED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been dequeued
dequeueQueuedCall(DequeueQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector: A call may be dequeued e.g.
DequeueQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request: Provides all required information to dequeue a QueuedCall.
desktop() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder: This method returns a UserNotificationOperationBuilder.Desktop instance which is able to set the different parameters for building a user notification by a native desktop notification.
DesktopUserNotificationOperation - Interface in com.novomind.ecom.api.iagent.operation.notification: Represents an operation to display a desktop notification to a user.
destinationCategory - Variable in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException
DEVICE_BUSY - Enum constant in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason: The device of the specified device id is currently busy
deviceId - Variable in exception class com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
DEVICEID_IN_USE - Enum constant in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason: The specified phone device id is currently in use by another agent
dimensions(int, int) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDimensions: Applies the dimensions to the notification.
disableClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disables the clearance authorization of the final answer on a ticket before being sent.
DISABLED - Enum constant in enum class com.novomind.ecom.api.iagent.model.User.CategoryMode: No categories will be available for the user
disableSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disables the obligation of a spell check of the answer on a ticket before being sent.
disallowAssignTags() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of assigning tags.
disallowAssignTags() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disallows the feature of assigning tags.
disallowBlock() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of blocking.
disallowCloseWithoutAnswer() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disallows the feature of closing a message without sending a message as answer by manual choice of the agent.
disallowCreateAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method overrides the default ability and disallows the create and close feature for the PhoneTicket.
disallowCreateAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method overrides the default ability and disallows the create and close feature for the QuickCase.
disallowCreateAndEnqueue() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method overrides the default ability and disallows the create and enqueue feature for the PhoneTicket.
disallowCreateAndEnqueue() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method overrides the default ability and disallows the create and enqueue feature for the QuickCase.
disallowCreateAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method overrides the default ability and disallows the create and keep feature for the PhoneTicket.
disallowCreateAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method overrides the default ability and disallows the create and keep feature for the QuickCase.
disallowCreateAndSend() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method overrides the default ability and disallows the create and send feature for the PhoneTicket.
disallowCreateAndSend() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method overrides the default ability and disallows the create and send feature for the QuickCase.
disallowCreateTicket() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of creating a ticket.
disallowExternalForwardAndClose() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disallows the the feature of externally forwarding a message and closing the ticket.
disallowExternalForwardAndKeep() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disallows the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.
disallowExternalForwardAndProcess() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disallows the feature of externally forwarding and processing a message.
disallowExternalInquiry() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disallows the feature of sending an external inquiry message.
disallowForward() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of forwarding.
disallowPrint() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of printing.
disallowRecategorize() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of recategorization.
disallowResubmit() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of resubmission.
disallowSave() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of saving.
disallowSendAfterClearance() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disallows the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.
disallowSendAndQuitAfterDelay() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of sending and quitting after a delay.
disallowSendFiles() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method overrides the default ability and disallows the feature of sending files.
disallowSendIntermediateReply() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and disallows the feature of sending an intermediate reply message.
DISCONNECTED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been disconnected from th agent's phone device
DISCONNECTED - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState: The plugin is not connected to the remote system.
DISCONNECTED - Enum constant in enum class com.novomind.ecom.api.iagent.state.PhoneDeviceState: The phone device is disconnected.
DISMISS - Enum constant in enum class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction: The type DISMISS represents the action that will delete the delivery failure message from the incoming account without further action.
displayName - Variable in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab
displayName() - Element in annotation interface com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel
displayName() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.CustomChannel
DOUBLE - Enum constant in enum class com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
dueDate(Date) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket
dueDate(Date) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket
duration(Duration) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration: Sets the duration to display the notification.

E

editTime(Duration) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Applies an edit time to the new ticket.
enableClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and enforces a clearance authorization of the final answer on a ticket before being sent.
enableSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method overrides the default ability and enforces a spell check of the answer on a ticket before being sent.
ENCRYPTED_STRING - Enum constant in enum class com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
ENDING - Enum constant in enum class com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification: ending classification
ENQUEUED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been enqueued
EntityHandler - Interface in com.novomind.ecom.api.iagent.persistence: Globals Handler to access MasterEntities
equals(Object) - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab
equals(Object) - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent
equals(Object) - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem
equals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision: If compared to another AnalyzerDecision instance the equality is based on the object returned by get() otherwise false
equals(Object) - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision: If compared to another LanguageAnalyzerDecision instance the equality is based on the Language of the containing Locale object
equals(Object) - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
ERROR - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel: Message level indicating that an error has occurred.
ERROR - Enum constant in enum class com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type: displays an error notification
errorCode - Variable in exception class com.novomind.ecom.api.iagent.exception.PhoneSystemException
ESTABLISHED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been established
ESTABLISHED - Enum constant in enum class com.novomind.ecom.api.iagent.state.CallState: The call has been accepted and connected to an agent or external device.
Event - Interface in com.novomind.ecom.api.iagent.common.event: This is the basic interface for all kinds of events in the novomind iAGENT system.
EXCLAMATION_MARK_GREY - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type: Mark tab with grey exclamation mark
EXCLAMATION_MARK_GREY - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
EXCLAMATION_MARK_RED - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type: Mark tab with red exclamation mark
EXCLAMATION_MARK_RED - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
execute() - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperation: This method executes a create ticket operation synchronously.
execute() - Method in interface com.novomind.ecom.api.iagent.operation.Operation: This method executes the operation.
execute() - Method in interface com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperation: This method executes a close operation on a chat as an agent.
execute() - Method in interface com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperation: This method executes a close operation on a chat as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperation: This method executes a close operation on a ticket as an agent.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperation: This method executes a close operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperation: This method executes an automatic internal forward operation on a ticket.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperation: This method executes an internal forward operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperation: This method executes an automatic recategorization operation on a Call.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperation: This method executes an automatic recategorization operation on a ticket.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperation: This method executes a recategorization operation on a Call as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperation: This method executes a recategorization operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperation: This method executes an automatic re-queue operation on a ticket.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperation: This method executes a re-queue operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperation: This method executes a resubmit operation on a ticket as a supervisor.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperation: This method executes a routing tag operation on an issue.
execute() - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperation: This method executes a routing tag operation on an issue as a supervisor.
executeAsync() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperation: This method executes an automatic recategorization operation on a Call asynchronously.
executeAsync() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.CallRecategorizationOperation: This method executes a recategorization operation on a Call asynchronously.
executeAsync() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperation: This method executes a recategorization operation on a Call as a supervisor asynchronously.
executeFrontendScript(FrontendScript) - Method in interface com.novomind.ecom.api.iagent.frontend.operation.FrontendController: This method can be used to execute a script in the frontend of the novomind iAGENT app.
explicit() - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent: The explicit option restricts the resubmit operation on the specified agent, that means when the agent is not available after exceeding the due date, then the ticket will not be routed to an other suitable agent.
ExtendedMessage - Class in com.novomind.ecom.api.imail.core.connector: Wraps a Message and provides additional information during messages retrieval by the ExtendedMessageConnector.
ExtendedMessage(Message) - Constructor for class com.novomind.ecom.api.imail.core.connector.ExtendedMessage: Constructs a ExtendedMessage with the specified message.
ExtendedMessageConnector - Interface in com.novomind.ecom.api.imail.core.connector: This interface is an extension point to implement message retrieval from different sources to the iAGENT system.
EXTERNAL - Enum constant in enum class com.novomind.ecom.api.iagent.call.CallParticipantType: The call participant is an external user (not an agent)
EXTERNAL_FORWARD - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Means that the MessageTemplate is used as external forward template for the category.
EXTERNAL_FORWARDED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been externally forwarded and will be processed by an external clerk.
EXTERNAL_INQUIRED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been externally forwarded by an agent for an inquiry.
EXTERNAL_INQUIRY - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Means that the MessageTemplate is used as internal forward template for the category.
EXTERNAL_REPLY - Enum constant in enum class com.novomind.ecom.api.iagent.model.Account.AccountType: Means that the account is an external reply account.
ExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been externally forwarded within the novomind iAGENT core process and the associated ticket has been closed.
ExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
ExternalForwardMessageSentAndTicketKeptEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
externalForwardReplyMessageReceived(ExternalReplyMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener: The method is called after the reply message of an external forward operation has been received.
externalInquiryReplyMessageReceived(ExternalReplyMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener: The method is called after the reply message of an external inquiry has been received.
ExternalMessageIdProvider - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an object, that has an external id
ExternalMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been answered by an external recipient and successfully been sent and the associated ticket has been closed within the novomind iAGENT core process.
ExternalReceiverProvider - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an object, that has an external receiver
ExternalReplyMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for external reply messages, returning from 2nd level.
ExternalReplyMessage - Interface in com.novomind.ecom.api.imail.model: Represents an incoming MailMessage that has been received by the external 2nd-Level-reply account as answer to a previously sent inquiry.
ExternalReplyMessageInfo - Interface in com.novomind.ecom.api.imail.model: A ExternalReplyMessageInfo object provides information about an ExternalReplyMessage.
ExternalReplyMessageManipulationInput - Interface in com.novomind.ecom.api.imail.core.input: An ExternalReplyManipulationInput contains all information to manipulate an ExternalReplyMessage.
ExternalReplyMessageManipulationResult - Class in com.novomind.ecom.api.imail.core.result: Represents the result of the optional external reply message manipulation by an ExternalReplyMessageManipulator.
ExternalReplyMessageManipulationResult(Message) - Constructor for class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult: Creates an ExternalReplyMessageManipulationResult with a manipulated message
ExternalReplyMessageManipulator - Interface in com.novomind.ecom.api.imail.core: This plugin allows to manipulate the reply message of an external inquiry or forward operation before being processed.
ExternalReplyMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external reply message has been received.
ExternalReplyMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core: This interface is an extension point to take any action after a reply message of an external inquiry or forward operation has been received.
ExternalReplyToIdProvider - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an object, that has an external reply to id
ExternalRouting - Interface in com.novomind.ecom.api.iagent.model: An ExternalRouting provides all required information and configuration for an ExternalRoutingConnector.
ExternalRoutingConnector - Interface in com.novomind.ecom.api.iagent.connector.externalrouting: The ExternalRoutingConnector is an interface to provide functionality of an external routing in order to delegate the routing responsibility of issues to an external platform.
ExternalRoutingConnectorPlugin - Annotation Interface in com.novomind.ecom.api.iagent.plugin: Runtime annotation used to mark an ExternalRoutingConnector
ExternalRoutingConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab: Represents a customized ExternalRoutingConnectorTab
ExternalRoutingConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab: The path of the customized .xhtml must be inside 'META-INF/views', e.g.
ExternalRoutingConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab: An ExternalRoutingConnectorTabProvider is used to provide a custom ExternalRoutingConnectorTab.
ExternalRoutingConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context: An ExternalRoutingConnectorTabViewContext provides an ExternalRoutingModifier which is used to change the underlying ExternalRouting.
ExternalRoutingException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that an exception has occurred in connection with an ExternalRoutingConnector.
ExternalRoutingException() - Constructor for exception class com.novomind.ecom.api.iagent.exception.ExternalRoutingException
ExternalRoutingException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ExternalRoutingException
ExternalRoutingException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ExternalRoutingException
ExternalRoutingModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type ExternalRouting
ExternalRoutingRequestException - Exception Class in com.novomind.ecom.api.iagent.exception: An error has occurred during the attempt to start a routing request.
ExternalRoutingRequestException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
ExternalRoutingRequestException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
ExternalSenderProvider - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an object, that has an external sender
ExternalTicketAnsweredClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been answered by an external clerk and now is waiting for clearance before being sent.
ExternalTicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been answered by an external clerk and now is waiting to be sent to the customer in the next step.
ExternalTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been closed by an external recipient within the novomind iAGENT routing process without being answered.

F

FAILED - Enum constant in enum class com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause: The call is finished abnormally due to an error
FAILED - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause: The call has been finished due to an unexpected error e.g.
FAILED - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause: The call could not be connected, because the target device is no longer available or an error has occurred during call establishment.
FAILED - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause: The call could not be redirected, because the external target is invalid or an error has occurred during call establishment.
FINISHED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been finished
FINISHED - Enum constant in enum class com.novomind.ecom.api.iagent.state.CallState: The call has been disconnected and finished.
FINISHED - Enum constant in enum class com.novomind.ecom.api.iagent.state.RoutingWorkItemState: The life cycle of the RoutingWorkItem has ended.
finishQueuedCall(FinishQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector: A call may be finished e.g.
FinishQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request: Provides all required information to disconnect and finish a QueuedCall.
FinishQueuedCallRequest.FinishCause - Enum Class in com.novomind.ecom.api.iagent.request: Represents all available types of available finish causes.
FOLLOWUP - Enum constant in enum class com.novomind.ecom.api.imail.model.AnswerType: This type represents a follow-up attempt to send the message again.
format() - Element in annotation interface com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel: The CustomChatChannelMessageFormat which the MessengerTextMessage of this CustomChatChannel uses (TEXT by default).
formatElements() - Element in annotation interface com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel: The CustomChatChannelMessageFormatElements which the CustomChatChannel supports (none by default).
forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext: Creates an AgentCategoryVisibility for the given user.
forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext: Creates an AgentCategoryVisibility for the given user.
forUser(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext: Creates an SupervisorCategoryVisibility for the given user.
forUserWithOrphans(User) - Static method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext: Creates an SupervisorCategoryVisibility for the given user.
FORWARD - Enum constant in enum class com.novomind.ecom.api.imail.model.AnswerType: The type FORWARD represents an externally forwarded message that has been placed on the outgoing queue to be sent to it's recipient.
FrontendComponent - Class in com.novomind.ecom.api.iagent.frontend.operation: This class represents a component in the frontend of the novomind iAGENT app.
FrontendComponent() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent
FrontendController - Interface in com.novomind.ecom.api.iagent.frontend.operation: This interface is used to provide specific functions to be called on the frontend of the novomind iAGENT app.
FrontendMessage - Class in com.novomind.ecom.api.iagent.frontend.operation: This class represents a message in the frontend of the novomind iAGENT app.
FrontendMessage() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
FrontendMessageLevel - Enum Class in com.novomind.ecom.api.iagent.frontend.operation: This enum represents the severity of the frontend message.
FrontendScript - Class in com.novomind.ecom.api.iagent.frontend.operation: This class represents a script, that can be executed in the frontend of the novomind iAGENT app.
FrontendScript() - Constructor for class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript

G

get() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler: Returns a BusinessHourInfo for the current system wide BusinessHour instance
get() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
get() - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision: Return the instance (the "value") of the AnalyzerDecision.
get() - Method in interface com.novomind.ecom.api.imail.routing.persistence.Modifier: Get the object which is modified in this Modifier.
get(BusinessHour) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler: Returns a BusinessHourInfo for the given BusinessHour instance
get(Category) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler: Returns a BusinessHourInfo for the given Category instance
get(Tenant) - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler: Returns a BusinessHourInfo for the given Tenant instance
get(User) - Method in interface com.novomind.ecom.api.iagent.state.AgentInfoHandler: Returns an AgentInfo for the given user.
get(Class<T>, Long) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler: Returns the instance of the MasterEntity with the matching id.
get(Class<T>, Predicate<T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler: Returns the instance of the MasterEntity with the matching predicate.
get(Class<T>, Predicate<T>, Comparator<? super T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler: Returns a list of the instances of the MasterEntities with the matching predicate, or all, if no predicate is provided.
get(Long) - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogHandler: This method returns the optional BacklogHandler with the given id or an empty optional, if the BacklogHandler with the given id does not exist within the handler's scope.
get(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns an Object value for the given key.
getAccount() - Method in interface com.novomind.ecom.api.iagent.provider.AccountProvider: Returns the account
getAccountConnectorTab(AccountConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTabProvider
getAccountModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.AccountConnectorTabViewContext
getAccountModifier(Account, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build a AccountModifier for the passed Account object.
getAccountType() - Method in interface com.novomind.ecom.api.iagent.model.Account: The method returns the AccountType of this account.
getAccountType() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the Account.AccountType representing the type of this account which is held in this AccountModifier.
getActiveAgent() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogChatInfo
getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider: The method returns the ActiveCall instance.
getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.IncomingCallProvider: The method returns the ActiveCall instance.
getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.OutgoingCallProvider: The method returns the ActiveCall instance.
getActiveCall() - Method in interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider
getActiveDaysOfWeek() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot: Returns a set indicating for which weekdays this time slot is defined.
getAdditionalAttachments(AttachmentFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator: The method provides a list of suitable attachments for an issue and an agent.
getAdditionalCategories(IssueRecategorizationFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator: The method provides a list of suitable categories as recategorization target for a set of issues and a user.
getAdditionalUsers(IssueInternalForwardFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.forward.InternalForwardListManipulator: The method provides a list of suitable users as internal forwarding target for a set of issues.
getAddress() - Method in interface com.novomind.ecom.api.iagent.model.Account: Returns the Account's email address.
getAddress() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the current account address which is held in this AccountModifier.
getAdministrationMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider: This function will be called to collect all SubMenuItems to be stored in the end of the administration menu.
getAgent() - Method in exception class com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
getAgent() - Method in interface com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
getAgent() - Method in interface com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
getAgent() - Method in interface com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent: The method returns the optionally assigned agent as target for the resubmitted ticket.
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent: The method returns the optional agent, if it has been assigned as target for the internal forward operation.
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent: This method returns the previously assigned agent of the requeued ticket.
getAgent() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent: This method returns the agent that received the ticket
getAgent() - Method in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
getAgent() - Method in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
getAgent() - Method in exception class com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
getAgent() - Method in exception class com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
getAgent() - Method in exception class com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
getAgentAvailability() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent
getAgentAvailability() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns an AgentAvailability for the agent represented by this AgentInfo instance
getAgentAvailability(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler: This method returns the ModifiableAgentAvailability for an agent.
getAgentAvailability(User, AgentGroup) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler: This method returns the ModifiableAgentAvailability for an Agent and an AgentGroup.
getAgentBacklogMessageFilterMenuItem(AgentMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider: The method is called on plugins implementing this interface to determine all information to display a custom backlog message menu entry in the novomind iAGENT Desk.
getAgentCallCloseAction() - Method in interface com.novomind.ecom.api.iagent.frontend.dialog.AgentCallCloseActionViewContext: Returns the AgentCallCloseAction object.
getAgentChatCloseAction() - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatCloseActionViewContext: Returns the AgentChatCloseAction object.
getAgentChatEditorAppearance(AgentChatEditorViewContext) - Method in interface com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearanceProvider: The method is called on plugins implementing this interface to customize the appearance of the agent's chat editor for a selected chat.
getAgentChatInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Get the AgentChatInfo for the agent represented by this AgentInfo instance
getAgentDevice() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState: Returns an optional AgentDevice if the agent device is connected or otherwise an empty optional.
getAgentDevice() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
getAgentDeviceLoginResult() - Method in interface com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo: Returns the AgentDeviceLoginResult that has been returned by the AgentDeviceControlConnector.loginAgent(com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest) method during the agent's login procedure.
getAgentDeviceState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent
getAgentDeviceState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns an AgentDeviceState for the agent represented by this AgentInfo instance
getAgentDraftMessage() - Method in interface com.novomind.ecom.api.imail.model.AgentDraftMessageInfo
getAgentEditorController() - Method in interface com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider: Returns the AgentEditorController
getAgentFolderInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Get the AgentFolderInfo for the agent represented by this AgentInfo instance
getAgentGroup() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent: If the agent's availability has been changed globally for the agent the method returns an empty optional.
getAgentGroup() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
getAgentGroup() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent: The method returns the optional agent group, if it has been assigned as target for the internal forward operation.
getAgentGroupAssignments() - Method in interface com.novomind.ecom.api.iagent.model.User
getAgentGroupModifier(AgentGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build an AgentGroupModifier for the passed AgentGroup object.
getAgentHomeTab(AgentHomeViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabProvider: The method is called on plugins implementing this interface to determine all information to display a custom AgentHomeTab view.
getAgentIncomingCallInfoList() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns a List of AgentIncomingCallInfo objects for all currently delivered or established IncomingCalls attached to the agent device, if the agent has logged on with a phone device.
getAgentLoginState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent
getAgentLoginState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns an AgentLoginState for the agent represented by this AgentInfo instance
getAgentMailEditorAppearance(AgentMailEditorViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider: The method is called on plugins implementing this interface to customize the appearance of the agent's mail editor for a selected message.
getAgentMailEditorViewContext() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleManipulationInput: Returns the AgentMailEditorViewContext associated with the request to the view component
getAgentMessage() - Method in interface com.novomind.ecom.api.imail.model.AgentMessageInfo
getAgentOutgoingCallInfoList() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns a List of AgentOutgoingCallInfo objects for all currently delivered or established OutgoingCalls attached to the agent device, if the agent has logged on with a phone device.
getAgentOutgoingMessageFilterMenuItem(AgentMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider: The method is called on plugins implementing this interface to determine all information to display a custom outgoing message menu entry in the novomind iAGENT Desk.
getAgentPauseState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent
getAgentPauseState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns an AgentPauseState for the agent represented by this AgentInfo instance
getAgentPauseState(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler: This method returns the ModifiableAgentPauseState for an agent.
getAgentPhoneSystemInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns an optional AgentPhoneSystemInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device connected to a PhoneSystem.
getAgentPhoneTicket() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentPhoneTicketStartOperationResult: Returns the started phone ticket.
getAgentPhoneTicketMailEditorAppearance(AgentPhoneTicketMailEditorViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider: The method is called on plugins implementing this interface to customize the appearance of the agent's mail editor for a PhoneTicket.
getAgentPhoneTicketMailEditorViewContext() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorTextModuleManipulationInput: Returns the AgentPhoneTicketMailEditorViewContext associated with the request to the view component
getAgentPostProcessingState() - Method in interface com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent
getAgentPostProcessingState() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns an AgentPostProcessingState for the agent represented by this AgentInfo instance
getAgentPostProcessingState(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler: This method returns the ModifiableAgentPostProcessingState for an agent.
getAgentQueuedCallInfo() - Method in interface com.novomind.ecom.api.iagent.state.AgentInfo: Returns an optional AgentQueuedCallInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device and if there is currently a delivered or established QueuedCall attached to the agent device.
getAgentQuickCase() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperationResult: Returns the started quick case.
getAgentQuickCase() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorViewContext: Returns the AgentPhoneTicket
getAgentQuickCase() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo: Returns the AgentQuickCase
getAgentQuickCaseMailEditorAppearance(AgentQuickCaseMailEditorViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider: The method is called on plugins implementing this interface to customize the appearance of the agent's mail editor for a QuickCase.
getAgentQuickCaseMailEditorViewContext() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorTextModuleManipulationInput: Returns the AgentQuickCaseMailEditorViewContext associated with the request to the view component
getAgentQuickCaseOperationBuilder(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler: This method returns the AgentQuickCaseOperationBuilder for an agent.
getAgentRoutingTimeout() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the chatbot agentRoutingTimeout in seconds.
getAgentRoutingTimeout() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot agentRoutingTimeout which is held in this ChatBotModifier.
getAgentSidebarContent(AgentSidebarViewContext) - Method in interface com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContentProvider: The method is called on plugins implementing this interface when an agent has logged on successfully to determine all information to display a custom sidebar within the novomind iAGENT Desk.
getAgentTicketCloseAction() - Method in interface com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketCloseActionViewContext: Returns the AgentTicketCloseAction object.
getAgentTicketSendAndCloseAction() - Method in interface com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketSendAndCloseActionViewContext: Returns the AgentTicketSendAndCloseAction object.
getAllPrivileges() - Method in interface com.novomind.ecom.api.iagent.routing.privilege.GroupPrivilegeHandler: Returns the set of all privileges
getAlternativeOutgoingAccount() - Method in interface com.novomind.ecom.api.iagent.model.Account
getAlternativeOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the current optional alternative outgoing account which is held in this AccountModifier.
getAnalyticsMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider: This function will be called to collect all SubMenuItems to be stored in the end of the analytics menu.
getApp() - Method in interface com.novomind.ecom.api.iagent.provider.AppProvider: Returns the app
getAppId() - Method in interface com.novomind.ecom.api.iagent.model.App: Returns the id of this app
getAppMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider: This function will be called to collect all SubMenuItems to be stored in the end of the app menu.
getAssignedAddresses() - Method in interface com.novomind.ecom.api.iagent.model.Contact: Returns an unmodifiable cached view of the assigned email addresses.
getAssignedAddresses() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Returns an unmodifiable cached view of the assigned email addresses.
getAssignedAgentGroup() - Method in interface com.novomind.ecom.api.iagent.model.Category
getAssignedAgentGroup() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current assigned AgentGroup which is held in this CategoryModifier.
getAssignedAndOrphansVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext: Creates an SupervisorTenantVisibilityContext for the given user.
getAssignedCategories() - Method in interface com.novomind.ecom.api.iagent.assignment.CategoryAssigned: Returns an unmodifiable cached view of the assigned categories.
getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Get an unmodifiable view of the current assigned categories which are held in this GroupModifier.
getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Get an unmodifiable view of the current assigned categories which are held in this TextModuleFirstLevelGroupModifier.
getAssignedCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Get an unmodifiable view of the current assigned categories which are held in this TransactionCodeModifier.
getAssignedMessageTemplates(MessageTemplateCategoryAssignmentType) - Method in interface com.novomind.ecom.api.iagent.model.Category: Returns an unmodifiable cached view of the assigned message templates for the given MessageTemplateCategoryAssignmentType.
getAssignedMessageTemplates(MessageTemplateCategoryAssignmentType) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get an unmodifiable view of the current assigned message templates for the given MessageTemplateCategoryAssignmentType which are held in this CategoryModifier.
getAssignedPhoneNumbers() - Method in interface com.novomind.ecom.api.iagent.model.Contact: Returns an unmodifiable cached view of the assigned phone numbers as Fully Qualified Telephone Numbers according to ITU-T standard E.164 (e.g.
getAssignedPhoneNumbers() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Returns an unmodifiable cached view of the assigned phone numbers as Fully Qualified Telephone Numbers according to ITU-T standard E.164 (e.g.
getAssignedPrivileges() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup: Returns the set of all privileges of this group
getAssignedPrivileges() - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Get an unmodifiable view of the current assigned privileges which are held in this SystemGroupModifier.
getAssignedPrivileges(User) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.GroupPrivilegeHandler: Returns the set of the privileges assigned to the user
getAssignedSystemGroups() - Method in interface com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned: Returns an unmodifiable cached view of the assigned system groups.
getAssignedSystemGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get an unmodifiable view of the current assigned system groups which are held in this CategoryModifier.
getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour: Returns an unmodifiable set of the assigned tenants.
getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting: Returns an unmodifiable cached view of the assigned tenants.
getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason: Returns an unmodifiable cached view of the assigned tenants.
getAssignedTenants() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem: Returns an unmodifiable cached view of the assigned tenants.
getAssignedTenants() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Get an unmodifiable view of the current assigned tenants which are held in this ExternalRoutingModifier.
getAssignedTenants() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Get an unmodifiable view of the current assigned tenants which are held in this PhoneSystemModifier.
getAssignedTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.Category: Returns an unmodifiable cached view of the assigned text module first level groups.
getAssignedTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get an unmodifiable view of the current assigned text module first level groups which are held in this CategoryModifier.
getAssignedTransactionCodes() - Method in interface com.novomind.ecom.api.iagent.model.Category: Returns an unmodifiable cached view of the assigned transaction codes.
getAssignedTransactionCodes() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get an unmodifiable view of the current assigned transaction codes which are held in this CategoryModifier.
getAssignedUsers() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup: Returns an unmodifiable cached view of the assigned users.
getAssignedUsers() - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Get an unmodifiable view of the current assigned users which are held in this SystemGroupModifier.
getAssignedVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext: Creates an AgentTenantVisibilityContext for the given user.
getAssignedVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext: Creates an SupervisorTenantVisibilityContext for the given user.
getAssignmentType() - Method in interface com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignment
getAssociatedCall() - Method in interface com.novomind.ecom.api.iagent.model.AgentPhoneTicket: This method optionally provides the Call associated with this AgentPhoneTicket.
getAssociatedCall() - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext: This method optionally provides the Call associated with this phone ticket.
getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction: Returns the attachment
getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction: Returns the attachment
getAttachmentDataSource() - Method in interface com.novomind.ecom.api.iagent.validator.IncomingAttachmentChatMessage: Returns the attachment
getAttachmentDataSource() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction: Returns the attachment
getAttachmentDataSource(String) - Method in interface com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider
getAttachments() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote
getAttachments() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
getAttachments() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
getAttribute(String) - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent: Get attributes of the event.
getAttribute(String) - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult: Returns the value to which the specified key is mapped, or null if no mapping for the key exists.
getAttributes() - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent: Provides the attributes as map.
getAttributes() - Method in interface com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage: This method allows to define additional attributes, that will be associated with the chat and accessible via the chat's storage.
getAttributes() - Method in interface com.novomind.ecom.api.iagent.model.Contact: Returns an unmodifiable cached view of attributes which can be used to identify the contact (see ContactIdentifier for further information).
getAttributes() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
getAttributes() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult: The method returns all available attributes
getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent
getAttributes() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
getAttributes() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Returns an unmodifiable cached view of attributes which can be used to identify the contact (see ContactIdentifier for further information).
getAutoRoutingCategoryMode() - Method in interface com.novomind.ecom.api.iagent.model.User
getAutoRoutingCategoryMode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current CategoryMode for the automatic routing of this user which is held in this UserModifier.
getAvailableCount() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator: This method is called before the iteration.
getBacklogCallInfo(Call) - Method in interface com.novomind.ecom.api.iagent.backlog.CallBacklogHandler: This method returns the BacklogCallInfo for the given Call.
getBacklogChatInfo(Chat) - Method in interface com.novomind.ecom.api.iagent.backlog.ChatBacklogHandler: This method returns the BacklogChatInfo for the given Chat.
getBacklogMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider: This function will be called to collect all SubMenuItems to be stored in the end of the backlog menu.
getBacklogMessage() - Method in interface com.novomind.ecom.api.iagent.request.TicketRoutingRequest: The method returns the BacklogMessage.
getBacklogMessage() - Method in interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage() - Method in interface com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo
getBacklogMessageInfo(Ticket) - Method in interface com.novomind.ecom.api.iagent.backlog.TicketBacklogHandler: This method returns the BacklogMessageInfo for the given Ticket.
getBccAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage
getBehavior() - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
getBehavior() - Method in interface com.novomind.ecom.api.iagent.frontend.tab.InfoTab: The behavior of the InfoTab when the tab's parent view is being rendered.
getBehavior() - Method in class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab: The behavior of the AgentHomeTab when the tab's parent view is being rendered.
getBehavior() - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
getBehavior() - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
getBoolean(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns the Boolean value for the key
getBorderColor() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
getBotRoutingTimeout() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the chatbot botRoutingTimeout in seconds Determines the wait time for a chatbot that is no longer reachable before it gets rerouted to an agent.
getBotRoutingTimeout() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot botRoutingTimeout which is held in this ChatBotModifier.
getBusinessHour() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfo
getBusinessTimeSlots() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour: Returns an unmodifiable set of the assigned time slots.
getCalculationTimestamp() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput: The method returns the calculation timestamp which is the current time when the loop for the calculation for all issues starts.
getCall() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState: The method returns the optional Call if the agent currently is in post processing state due to a call.
getCall() - Method in interface com.novomind.ecom.api.iagent.provider.CallProvider: Returns the call
getCall() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent: Returns the optional Call object associated with this event.
getCall() - Method in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.CallRecategorizationOperationFailedException
getCall(String) - Method in interface com.novomind.ecom.api.iagent.backlog.CallBacklogHandler: This method returns the optional Call with the given callId assigned by the PBX or an empty optional if the Call with the given callId does not exist within the backlog.
getCall(String, CallType) - Method in interface com.novomind.ecom.api.iagent.backlog.CallHandler: This method returns the optional Call with the given callId and CallType or an empty optional if the Call with the given callId and CallType does not exist or is not active any more.
getCallActivities() - Method in interface com.novomind.ecom.api.iagent.model.Call: The method returns the course of a call as unmodifiable list of CallActivity elements ordered by date.
getCallId() - Method in exception class com.novomind.ecom.api.iagent.exception.CallNotFoundException
getCallId() - Method in exception class com.novomind.ecom.api.iagent.exception.CallOperationException
getCallId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall: This method returns the unique callId given by the PBX.
getCallId() - Method in interface com.novomind.ecom.api.iagent.model.Call: The unique id of the call, that has been assigned to the call by the PBX when the call has been received.
getCallInfoTab(BacklogCallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider: The method is called on plugins implementing this interface on all call info views displaying backlog calls.
getCallInfoTab(CallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider: The method is called on plugins implementing this interface to determine all information to display a custom call info tab view.
getCallInfoTab(SearchResultCallInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider: The method is called on plugins implementing this interface on all call info views displaying a call, that has been retrieved by a search request.
getCallParticipantType() - Method in interface com.novomind.ecom.api.iagent.call.CallTranscriptFragment: The method returns the CallParticipantType of the CallTranscriptFragment.
getCallParticipationId() - Method in interface com.novomind.ecom.api.iagent.call.CallTranscriptFragment: The method returns the call participation id of the CallActivity which this CallTranscriptFragment is assigned to.
getCallParticipationId() - Method in interface com.novomind.ecom.api.iagent.call.OptionalCallParticipationChange: The call participation id is an optionally external id identifying the participation change of a call.
getCallState() - Method in interface com.novomind.ecom.api.iagent.model.Call: The current CallState of the call.
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
getCallState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
getCallState(QueuedCall) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector: Retrieve the state of a queued call
getCallStorage(Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler: Returns a Storage for a Call with the given id.
getCallStorages(Set<Long>) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler: Returns a Map of Long -> Storage for the specified Call ids.
getCallType() - Method in interface com.novomind.ecom.api.iagent.model.Call: The type of the call.
getCaption() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaMessage: The caption of the media.
getCategories() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current categories assigned to the chatbot which are held in this ChatBotModifier.
getCategories(AgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler: This method returns the visible categories for the given agent context
getCategories(OnlineAgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler: This method returns the visible categories for the given agent context
getCategories(OnlineAgentCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler: This method returns the visible categories for the given agent context
getCategories(SupervisorCategoryVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler: This method returns the visible categories for the given supervisor context
getCategory() - Method in interface com.novomind.ecom.api.iagent.model.AgentQuickCase
getCategory() - Method in interface com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignment
getCategory() - Method in interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider: Returns the optional Category.
getCategory() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest: The Category for the outgoing call if available, otherwise an empty optional.
getCategory() - Method in interface com.novomind.ecom.api.iagent.state.AgentCallInfo: The Category for the ActiveCall if available, otherwise an empty optional.
getCategoryAssignments() - Method in interface com.novomind.ecom.api.iagent.model.MessageTemplate: Returns an unmodifiable cached view of the category assignments.
getCategoryConfigTab(CategoryConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTabProvider
getCategoryDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData: Returns an unmodifiable List of CategoryAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).
getCategoryDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
getCategoryModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigViewContext
getCategoryModifier(Category, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build a CategoryModifier for the passed Category object.
getCcAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage
getChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerAccount
getChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Get the current chat channel which is held in this MessengerAccountModifier.
getChannel() - Method in interface com.novomind.ecom.api.iagent.model.Account
getChannel() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the current channel which is held in this AccountModifier.
getChat() - Method in exception class com.novomind.ecom.api.iagent.exception.ChatOperationFailedException
getChat() - Method in interface com.novomind.ecom.api.iagent.provider.ChatProvider: Returns the chat
getChatBot() - Method in interface com.novomind.ecom.api.iagent.provider.ChatBotProvider: Returns the chatbot
getChatBotModifier(ChatBot, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build a ChatBotModifier for the passed ChatBot object.
getChatChannel() - Method in interface com.novomind.ecom.api.iagent.model.Chat
getChatCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentChatInfo: Returns the number of active chats for the agent.
getChatInfoTab(AgentChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider: The method is called on plugins implementing this interface on all chat info views displaying agent folder chats within the personal agent folder.
getChatInfoTab(ArchiveAccessChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider: The method is called on plugins implementing this interface on all chat info views displaying a chat, that has been retrieved directly via an archive access.
getChatInfoTab(BacklogChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider: The method is called on plugins implementing this interface on all chat info views displaying backlog chats.
getChatInfoTab(ChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider: The method is called on plugins implementing this interface to determine all information to display a custom chat info tab view.
getChatInfoTab(SearchResultChatInfoViewContext) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider: The method is called on plugins implementing this interface on all chat info views displaying a chat, that has been retrieved by a search request.
getChatSession() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
getChatState() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogChatInfo
getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatQueuedEvent
getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatQuitEvent
getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent
getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRoutedEvent
getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent
getChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatStateChangedEvent
getChatSteps() - Method in interface com.novomind.ecom.api.iagent.model.Chat
getChatStorage(Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler: Returns a Storage for a Chat with the given id.
getChatStorages(Set<Long>) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler: Returns a Map of Long -> Storage for the specified Chat ids.
getChildAgentGroups() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup: Returns an unmodifiable cached view of the direct child agentgroups.
getChildSystemGroups() - Method in interface com.novomind.ecom.api.iagent.model.SystemGroup: Returns an unmodifiable cached view of the direct child systemgroups.
getChildTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleRoot: Returns an unmodifiable, sorted cached view of the direct child first level textmodule groups.
getChildTextModuleFirstLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier: Get the current direct child textmodule first level groups list which is held in this TextModuleRootModifier.
getChildTextModuleNodes() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup: Returns an unmodifiable, sorted cached view of the direct child textmodule nodes.
getChildTextModuleNodes() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem: Returns a list of the child text module nodes.
getChildTextModuleNodes() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Get the current direct child textmodule nodes list which is held in this TextModuleFirstLevelGroupModifier.
getChildTextModules() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleGroup: Returns an unmodifiable, sorted cached view of the direct child textmodules.
getChildTextModules() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier: Get the current direct child textmodules list which is held in this TextModuleGroupModifier.
getChildTextModuleSecondLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup: Returns an unmodifiable, sorted cached view of the direct child second level textmodule groups.
getChildTextModuleSecondLevelGroups() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Get the current direct child textmodule second level groups list which is held in this TextModuleFirstLevelGroupModifier.
getClassification() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup
getClassification() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Get the current classification which is held in this TextModuleFirstLevelGroupModifier.
getComment() - Method in interface com.novomind.ecom.api.iagent.rating.RatingData
getComponentPath() - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent: The given component path for the customized .xhtml composite component.
getConfidence() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
getConfidence() - Method in interface com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision: Returns the confidence for this decision.
By contract the valid range for confidence is 0 to 100 (a percent value).
getConfig() - Method in interface com.novomind.ecom.api.iagent.model.App: Returns the configuration of this app.
getConfirmationTemplateDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData: Returns a unmodifiable List of TemplateAnalyzerDecisions for the confirmation template containing the results of preceding Apps.
getConfirmationTemplateDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
getConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider: The methods returns the instance of the ConnectedAgentDevice.
getConnector() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting: Returns the optional instance of the ExternalRoutingConnector.
getConnector() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem: Returns the optional instance of the PhoneSystemConnector.
getContact() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Get the Contact which is modified in this ContactModifier.
getContact(Call) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: This method returns the optional Contact of a Call.
getContact(Chat) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: This method returns the optional Contact of a Chat.
getContact(Ticket) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: This method returns the optional Contact of a Ticket.
getContactAnalyzerDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData: Returns an unmodifiable list of ContactAnalyzerDecisions backed by the results of preceding apps.
The list is sorted by the natural ordering of the decisions (ordered by confidence value).
getContactAnalyzerDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
getContactByContactIdentifier(ContactIdentifier) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: This method returns the optional Contact for a ContactIdentifier.
getContactByContactIdentifier(ContactIdentifier, Tenant) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: This method returns the optional Contact for a ContactIdentifier and a Tenant.
getContactByID(Long) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: This method returns the optional Contact of an id.
getContactIdentifier() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider: This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact.
getContactIdentifier() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider: This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact.
getContactIdentifier() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent: This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact.
getContactIdentifier() - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage: This method returns the additional contact information used as secondary search criteria while searching an existing contact.
getContactIdentifier() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage: This method returns the additional contact information used as secondary search criteria while searching an existing contact.
getContactListByContactIdentifier(ContactIdentifier) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: This method returns a list of all contacts matching any of the search criteria of the ContactIdentifier.
getContactListByContactIdentifier(ContactIdentifier, Tenant) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: This method returns a list of contacts that are assigned to a Tenant and matching any of the search criteria of the ContactIdentifier.
getContactModifier(Contact, Optional<User>) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: Build a ContactModifier for the passed Contact object.
getContactRelationHandler(Contact, Optional<User>) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: Build a ContactRelationHandler for the passed Contact object.
getContent() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
getContent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
getContentId() - Method in interface com.novomind.ecom.api.iagent.model.RelatedAttachmentDataSource: The content id must contain only the following characters: [a-z][A-Z][0-9].-_ The maximum number of characters is 255.
getContentType() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage: The content type of the media.
getContentType() - Method in interface com.novomind.ecom.api.iagent.model.Attachment: e.g.
getCount() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification: The number to be displayed within a bubble
getCreatedDate() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode
getCreatedUser() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode
getCurrentAssignedAgent() - Method in interface com.novomind.ecom.api.imail.model.IssueRoutingInfo: The method returns the currently assigned agent of the issue.
getCurrentVisibilityContext(User) - Static method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext: Creates an OnlineAgentTenantVisibilityContext for the given user.
getCustomerChatSession() - Method in interface com.novomind.ecom.api.iagent.model.Chat: Get the customer chat session associated with this chat.
getCustomerMessengerId() - Method in interface com.novomind.ecom.api.iagent.model.CustomerChatSession: Get an optional with the customer messenger identifier that was used when creating this customer chat session or an empty optional if no messenger identifier was used.
getCustomerName() - Method in interface com.novomind.ecom.api.iagent.model.CustomerChatSession
getData() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage: The content data of the media in byte format.
getDate() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivity: The date of the CallActivity
getDate() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerMessageStatusEvent: The date of the status event.
getDate() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMessage: The date when the message has been sent.
getDate() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
getDate(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns the Date value for the key
getDateCreated() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote
getDateEnqueued() - Method in interface com.novomind.ecom.api.iagent.model.Call: The enqueued date of this call.
getDateEstablished() - Method in interface com.novomind.ecom.api.iagent.state.AgentCallInfo
getDateFinished() - Method in interface com.novomind.ecom.api.iagent.model.Call: The finished date is when the call has ended.
getDateFirstRouted() - Method in interface com.novomind.ecom.api.iagent.model.Call: The date of the first successful routing of this call to an agent.
getDateReceived() - Method in interface com.novomind.ecom.api.iagent.model.Issue
getDateStarted() - Method in interface com.novomind.ecom.api.iagent.model.Call: The date when the call has been started.
getDefaultServiceLevelRatio() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput: The method returns the calculated default service level ratio for the Issue.
getDelay() - Method in exception class com.novomind.ecom.api.imail.exception.TemporaryMessagingException: The method returns the optional time to delay the message processing.
getDeliveryFailureAction() - Method in class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult: Returns the Optional DeliveryFailureAction of this DeliveryFailureMessageReceivedResult.
getDeliveryFailureMessage() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current category description which is held in this CategoryModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot description which is held in this ChatBotModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Get the current group description which is held in this GroupModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Get the current location description which is held in this LocationModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier: Get the current tenant description which is held in this TenantModifier.
getDescription() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Get the current textmodule description which is held in this TextModuleModifier.
getDescription(Locale) - Method in interface com.novomind.ecom.api.iagent.common.LocalizedDescribed: Returns the description of this object in the specified language.
getDescription(Locale) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Get the current transaction code description for the provided language which is held in this TransactionCodeModifier.
getDestinationCategory() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityRecategorized: This method returns the destination category of the Call after it has been recategorized.
getDestinationCategory() - Method in interface com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
getDestinationCategory() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRecategorizedEvent: This method returns the destination category of the Call after it has been recategorized.
getDestinationCategory() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent: This method returns the destination category of the chat after it has been recategorized.
getDestinationCategory() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction: This method returns the destination category of the ticket.
getDestinationCategory() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent: This method returns the destination category of the ticket after it has been recategorized.
getDestinationCategory() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.CallRecategorizationOperation
getDestinationCategory() - Method in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException
getDeviceId() - Method in exception class com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
getDeviceId() - Method in interface com.novomind.ecom.api.iagent.model.AgentDevice
getDeviceId() - Method in interface com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest
getDialogUrl() - Method in exception class com.novomind.ecom.api.iagent.exception.AgentCallActionInterruptedException
getDialogUrl() - Method in exception class com.novomind.ecom.api.iagent.exception.AgentChatActionInterruptedException
getDialogUrl() - Method in exception class com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException
getDialogUrl() - Method in exception class com.novomind.ecom.api.imail.exception.AgentTicketActionInterruptedException
getDisplayName() - Method in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab
getDisplayName() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
getDisplayName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current category display name which is held in this CategoryModifier.
getDisplayName(Locale) - Method in interface com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed: Returns the display name of this object in the specified language.
getDisplayName(Locale) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Get the current transaction code display name for the provided language which is held in this TransactionCodeModifier.
getDouble(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns the Double value for the key
getDueDate() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent: This method returns the due date of the resubmitted chat.
getDueDate() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent: This method returns the due date of the internally forwarded ticket.
getDueDate() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent: This method returns the due date of the resubmitted ticket.
getDueDateOptional() - Method in interface com.novomind.ecom.api.imail.model.TicketRoutingInfo: The method returns the due date of the ticket, if the ticket currently is resubmitted or internally forwarded.
getElapsedServiceLevelTime() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput: The method returns the total elapsed time of the Issue in milliseconds since it has been created.
getEmailAddress() - Method in interface com.novomind.ecom.api.iagent.model.User: Returns the email address of the user in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1)
getEmailAddress() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current user email address in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1) which is held in this UserModifier.
getEmailAddresses() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
getEncryptedString(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns the String value for the key.
getEnd() - Method in interface com.novomind.ecom.api.iagent.model.Holiday
getEndDate() - Method in interface com.novomind.ecom.api.iagent.model.Chat
getEndTime() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot
getEntities(Class<T>) - Method in interface com.novomind.ecom.api.iagent.persistence.EntityHandler: Returns a list of the not deleted instances of the MasterEntities.
getErrorCode() - Method in exception class com.novomind.ecom.api.iagent.exception.PhoneSystemException
getEscalationCategory() - Method in interface com.novomind.ecom.api.iagent.model.Category
getEscalationCategory() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current escalation category which is held in this CategoryModifier.
getEscalationTimeoutMillis() - Method in interface com.novomind.ecom.api.iagent.model.Category
getEscalationTimeoutMillis() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current escalation timeout in milliseconds which is held in this CategoryModifier.
getEventDate() - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent
getEventDate() - Method in interface com.novomind.ecom.api.iagent.common.event.Event: Returns the Date when the event has occurred.
getExpectedWaitTime() - Method in interface com.novomind.ecom.api.imail.model.IssueRoutingInfo: The method returns the optional expected wait time until the issue is expected to be assigned to an agent.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent: This method returns the email address of the external recipient responsible for the ticket send and close operation.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent: This method returns the email address of the external recipient responsible for the ticket send and close operation.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent: This method returns the email address of the external sender that has sent the message to the central outgoing queue.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent: This method returns the email address of the external sender that has sent the message to the central outgoing queue.
getExternalAddress() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent: This method returns the email address of the external recipient responsible for the ticket close operation.
getExternalEventId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OptionalExternalEventIdProvider: An Optional of the unique id referencing the event at the external source.
getExternalId() - Method in interface com.novomind.ecom.api.iagent.model.Contact: The external id of a Contact may be used to associate the novomind iAGENT contact object with external customer data.
getExternalId() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Get the current external id which is held in this ContactModifier.
getExternalMessageId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalMessageIdProvider: The unique id referencing the message at the external source.
getExternalReplyAccount() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
getExternalReplyChannel() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
getExternalReplyMessage() - Method in interface com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
getExternalReplyToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalReplyToIdProvider: The external id of the message that has been replied to.
getExternalRoutingConnectorTab(ExternalRoutingConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTabProvider: Provides a customized ExternalRoutingConnectorTab IMPORTANT NOTE:
Please verify the type of the ExternalRouting to prevent displaying multiple custom tabs on the configuration page.
getExternalRoutingModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext
getExternalRoutingModifier(ExternalRouting, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build a ExternalRoutingModifier for the passed ExternalRouting object.
getFailCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent
getFailCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
getFailureReason() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConversationTypingReceivedFailedEvent: The failure reason.
getFailureReason() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedFailedEvent: The failure reason.
getFailureReason() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerSendMessageFailedEvent: The failure reason.
getFailureReason() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerStatusReceivedFailedEvent: The failure reason.
getFilename() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage: The filename of the media.
getFilter() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
getFilter() - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem
getFilterPredicate(AttachmentFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator: The method allows to filter the list of all available system attachments stored on the file system or added by other plugins, that are displayed to the agent's attachment selection dialog.
getFilterPredicate(IssueRecategorizationFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator: The method allows to filter the list of all available categories, that are displayed to the recategorization dialog.
getFilterPredicate(IssueInternalForwardFilterContext) - Method in interface com.novomind.ecom.api.iagent.frontend.forward.InternalForwardListManipulator: The method allows to filter the list of all available users, that are displayed to the forwarding dialog.
getFinishCause() - Method in interface com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest
getFinishCause() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
getFinishOrigin() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
getFromAddress() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
getFromAddress() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
getFromId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider: A unique identifier of the sender / from of the message or status.
getFromName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider: The name of the sender / from of the message or status.
getFunction(Call) - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator: This more specific method is called to obtain an optional ToDoubleFunction only to override the calculation of an individual service level ratio for a Call.
getFunction(Chat) - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator: This more specific method is called to obtain an optional ToDoubleFunction only to override the calculation of an individual service level ratio for a Chat.
getFunction(Issue) - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator: The method allows to override the default algorithm to calculate the service level ratio for an Issue by returning an optional ToDoubleFunction that calculates the individual service level ratio for each Issue.
getFunction(Ticket) - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator: This more specific method is called to obtain an optional ToDoubleFunction only to override the calculation of an individual service level ratio for a Ticket.
getGroupId() - Method in interface com.novomind.ecom.api.iagent.model.App: Returns the id of the group of this app
getGroupingName(Locale) - Method in interface com.novomind.ecom.api.iagent.model.GroupPrivilege: Returns the grouping name of this privilege in the specified language.
getHeader(String) - Method in interface com.novomind.ecom.api.imail.model.MailMessage
getHeight() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
getHelpMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider: This function will be called to collect all SubMenuItems to be stored in the end of the help menu.
getHighlightType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior: The HighlightType is a visual effect to highlight the complete tab e.g.
getHolidays() - Method in interface com.novomind.ecom.api.iagent.model.BusinessHour: Returns an optional unmodifiable map of holiday names to holiday instances assigned to this business hour.
getHtml() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
getHtml() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote: The method returns the note content as html.
getHtml() - Method in interface com.novomind.ecom.api.iagent.model.TextChatMessage: Returns the content of this text chat message in html representation.
getHtml() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
getHtml() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
getId() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent: The id is the unique identifier of the component in the frontend of the novomind iAGENT app.
getId() - Method in interface com.novomind.ecom.api.iagent.model.AgentQuickCase
getId() - Method in interface com.novomind.ecom.api.iagent.model.GroupPrivilege
getId() - Method in interface com.novomind.ecom.api.iagent.model.Issue
getId() - Method in enum class com.novomind.ecom.api.iagent.model.MessageTemplate.Type
getId() - Method in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType
getId() - Method in interface com.novomind.ecom.api.iagent.routing.privilege.Privilege
getId() - Method in interface com.novomind.ecom.api.imail.model.Process
getIgnoreVisibility() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
getIgnoreVisibility() - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem
getInactiveServiceLevelTime() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput: The method returns the sum of inactive time of the Issue in milliseconds, e.g.
getInactivityTimeout() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the chatbot inactivityTimeout in seconds.
getInactivityTimeout() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot inactivityTimeout which is held in this ChatBotModifier.
getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount() - Method in interface com.novomind.ecom.api.imail.model.Ticket
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent: Returns the IncomingBindings object.
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput: Returns the IncomingBindings object.
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageInput: Returns the IncomingBindings object, which may be used to pass any transient data to other apps or to the knowledge base.
getIncomingBindings() - Method in interface com.novomind.ecom.api.imail.provider.IncomingBindingsProvider: Returns the IncomingBindings object.
getIncomingCall() - Method in interface com.novomind.ecom.api.iagent.provider.IncomingCallProvider: The method returns the IncomingCall instance.
getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingChannel() - Method in interface com.novomind.ecom.api.imail.model.Ticket
getIncomingChatStep() - Method in interface com.novomind.ecom.api.iagent.model.IncomingChatStepInfo
getIncomingMessage() - Method in interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingMessageAnalyzerData() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput: Returns the current IncomingMessageAnalyzerData, containing several Decisions made by preceding Apps.
getIncomingMessengerConversationTypingStatus() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConversationTypingEvent: The messenger conversation typing status.
getIncomingMessengerMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedFailedEvent: The messenger message.
getIncomingMessengerMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedSuccessfulEvent: The messenger message.
getIncomingReceivedMessengerAudioDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerAudioDataMessageReceivedEvent: The received messenger audio data message.
getIncomingReceivedMessengerAudioUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerAudioUrlMessageReceivedEvent: The received messenger audio url message.
getIncomingReceivedMessengerFileDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerFileDataMessageReceivedEvent: The received messenger file data message.
getIncomingReceivedMessengerFileUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerFileUrlMessageReceivedEvent: The received messenger file url message.
getIncomingReceivedMessengerImageDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerImageDataMessageReceivedEvent: The received messenger image data message.
getIncomingReceivedMessengerImageUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerImageUrlMessageReceivedEvent: The received messenger image url message.
getIncomingReceivedMessengerRawMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerRawMessageReceivedEvent: The incoming messenger raw message.
getIncomingReceivedMessengerTextMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerTextMessageReceivedEvent: The received messenger text message.
getIncomingReceivedMessengerVideoDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerVideoDataMessageReceivedEvent: The received messenger video data message.
getIncomingReceivedMessengerVideoUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerVideoUrlMessageReceivedEvent: The received messenger video url message.
getIncomingSentMessengerAudioDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerAudioDataMessageSentEvent: The sent messenger audio data message.
getIncomingSentMessengerAudioUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerAudioUrlMessageSentEvent: The sent messenger audio url message.
getIncomingSentMessengerFileDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerFileDataMessageSentEvent: The sent messenger file data message.
getIncomingSentMessengerFileUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerFileUrlMessageSentEvent: The sent messenger file url message.
getIncomingSentMessengerImageDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerImageDataMessageSentEvent: The sent messenger image data message.
getIncomingSentMessengerImageUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerImageUrlMessageSentEvent: The sent messenger image url message.
getIncomingSentMessengerRawMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerRawMessageSentEvent: The sent messenger raw message.
getIncomingSentMessengerTextMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerTextMessageSentEvent: The sent messenger text message.
getIncomingSentMessengerVideoDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerVideoDataMessageSentEvent: The sent messenger video data message.
getIncomingSentMessengerVideoUrlMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerVideoUrlMessageSentEvent: The sent messenger video url message.
getIndex() - Method in interface com.novomind.ecom.api.iagent.rating.RatingData
getInputStream() - Method in interface com.novomind.ecom.api.iagent.model.AttachmentDataSource
getIntermediateStorage() - Method in interface com.novomind.ecom.api.iagent.model.AgentQuickCase
getIntermediateStorage() - Method in interface com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider: Returns the IntermediateStorage for the instance of this AccountModifier
getIntermediateStorage() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent: The method allows to provide an IntermediateStorage with any data to be stored in the database for the QueuedCallChangedEvent.
getIntermediateStorage() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier
getIssue() - Method in interface com.novomind.ecom.api.iagent.frontend.IssueViewContext: Returns the currently viewed issue
getIssue() - Method in interface com.novomind.ecom.api.iagent.provider.IssueProvider: Returns the issue
getIssue() - Method in exception class com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException
getIssue() - Method in exception class com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
getIssueId() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote
getIssues() - Method in interface com.novomind.ecom.api.iagent.frontend.categories.IssueRecategorizationFilterContext: The recategorization can be done for one or more selected issues at the same time.
getIssues() - Method in interface com.novomind.ecom.api.iagent.frontend.forward.IssueInternalForwardFilterContext: The internal forwarding can be done for one or more selected issues at the same time.
getItemId() - Method in exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
getItemId() - Method in exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
getItemId() - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem: The RoutingWorkItem must provide a globally unique id to identify the object.
getJavaScript() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript: The JavaScript code, that can be executed in the frontend.
getJoinedContactList(Contact) - Method in interface com.novomind.ecom.api.iagent.contact.ContactHandler: Returns a list of contacts that are joined to the associated Contact.
getKeySet() - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns a keyset of all set keys for the instance of this StorageProvider
getKnowledgeBaseAgentName() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the name of the knowledgebase agent used for this chatbot.
getKnowledgeBaseAgentName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot knowledgeBaseAgentName which is held in this ChatBotModifier.
getLanguageCode() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
getLanguageCode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
getLanguageDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData: Returns an unmodifiable List of LanguageAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).
getLanguageDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
getLanguageSkills() - Method in interface com.novomind.ecom.api.iagent.model.User
getLanguageSkills() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current language skills which are held in this UserModifier.
getLastAssignedAgent() - Method in interface com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent: This method returns the optional User which represents the agent that is currently or was last assigned to the related issue.
getLastAssignedAgent() - Method in interface com.novomind.ecom.api.imail.model.IssueRoutingInfo: The method returns the last assigned agent of the issue which also includes the currently assigned agent.
getLastChangeDateWithNotify() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
getLastChangeDateWithNotify() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
getLastChangedDate() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode
getLastChangedUser() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleNode
getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent: The methods returns the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished.
getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent
getLastConnectedAgentDevice() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent
getLevel() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage: The level indicates the severity of the message.
getLocale() - Method in interface com.novomind.ecom.api.iagent.call.CallTranscriptFragment: The method returns the locale with the language of the CallTranscriptFragment.
getLocale() - Method in interface com.novomind.ecom.api.iagent.model.Issue: Returns a locale object representing the language of the issue.
getLocale() - Method in interface com.novomind.ecom.api.iagent.model.User: Returns the locale of this user
getLocale() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current Locale representing the display language of this user which is held in this UserModifier.
getLocalizedDescriptions() - Method in interface com.novomind.ecom.api.iagent.common.LocalizedDescribed: Returns the localized descriptions of this object.
getLocalizedDisplayNames() - Method in interface com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed: Returns the localized display names of this object.
getLocation() - Method in interface com.novomind.ecom.api.iagent.model.Issue: Returns the optional Location of the issue.
getLocation() - Method in interface com.novomind.ecom.api.iagent.provider.OptionalLocationProvider: Returns the optional Location.
getLocation() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current Location which is held in this UserModifier.
getLocationDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData: Returns an unmodifiable List of LocationAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by confidence value).
getLocationDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
getLocationModifier(Location, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build a LocationModifier for the passed Location object.
getLogoutPath() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
getLong(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns the Long value for the key
getMailInfoTab(AgentBacklogMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the message folder for inquiries, forwarded or resubmitted tickets.
getMailInfoTab(AgentDraftMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the agent's draft folder.
getMailInfoTab(AgentMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying agent folder messages within the personal agent folder.
getMailInfoTab(AgentOutgoingMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying messages in the iAGENT agent application on the agent's sent folder.
getMailInfoTab(AgentPhoneTicketMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying a phone ticket.
getMailInfoTab(AgentQuickCaseMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying a quick case message.
getMailInfoTab(ArchiveAccessMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying a ticket, that has been retrieved directly via an archive access.
getMailInfoTab(BacklogMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying backlog messages.
getMailInfoTab(ClaimMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying a ticket from an iCLAIM view.
getMailInfoTab(ExternalReplyMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying external reply messages, returning from 2nd level.
getMailInfoTab(MailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface to determine all information to display a custom mail info tab view.
getMailInfoTab(OutgoingMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying outgoing messages.
getMailInfoTab(SearchResultMailInfoViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider: The method is called on plugins implementing this interface on all mail info views displaying a ticket, that has been retrieved by a search request.
getMailMessage() - Method in interface com.novomind.ecom.api.iagent.validator.context.MessageAccessValidatorContext: Returns the mail message to be accessed
getMailMessage(Message) - Method in interface com.novomind.ecom.api.iagent.message.MessageHandler: The method provides a MailMessage based on the passed Message
getManualRoutingCategoryMode() - Method in interface com.novomind.ecom.api.iagent.model.User
getManualRoutingCategoryMode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current CategoryMode for the manual routing of this user which is held in this UserModifier.
getManualRoutingClearanceAuthorizationCategoryMode() - Method in interface com.novomind.ecom.api.iagent.model.User
getManualRoutingClearanceAuthorizationCategoryMode() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current CategoryMode for the manual routing ability of clearance authorizations of this user which is held in this UserModifier.
getMaxChatCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentChatInfo
getMaxChats() - Method in interface com.novomind.ecom.api.iagent.model.User
getMaxChats() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current maximum number of chats that should be routed to this user which is held in this UserModifier.
getMaxMails() - Method in interface com.novomind.ecom.api.iagent.model.User
getMaxMails() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current maximum number of mails that should be routed to this user which is held in this UserModifier.
getMaxTicketCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo
getMessage() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent
getMessage() - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage: Returns the message retrieved by the ExtendedMessageConnector.
getMessage() - Method in class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult
getMessage() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult
getMessage() - Method in class com.novomind.ecom.api.imail.core.result.TemplateMessageManipulationResult
getMessage() - Method in interface com.novomind.ecom.api.imail.model.TemplateMessage: This method returns the underlying Message of this TemplateMessage and allows direct manipulation of the Message.
getMessageCopy() - Method in interface com.novomind.ecom.api.imail.model.MailMessage: The method returns a copy of the underlying Message.
getMessageFormats() - Method in interface com.novomind.ecom.api.iagent.model.Channel
getMessageId() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage: The messageId of a message must be globally unique.
getMessageId() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
getMessageTab(IncomingMessageViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider: The method is called on plugins implementing this interface on message views displaying incoming messages.
getMessageTab(SentMessageViewContext) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider: The method is called on plugins implementing this interface on all message views displaying sent messages.
getMessageTemplate() - Method in interface com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignment
getMessengerAccountConnectorTab(MessengerAccountConnectorTabViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTabProvider
getMessengerAccountModifier() - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTabViewContext
getMessengerAccountModifier(MessengerAccount, Optional<User>) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountPersistencyHandler: Build a MessengerAccountModifier for the passed MessengerAccount object.
getMessengerConversationTypingEvent() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConversationTypingReceivedFailedEvent: The conversation typing event.
getMessengerConversationTypingEvent() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConversationTypingReceivedSuccessfulEvent: The conversation typing event.
getMessengerMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerEditedMessageEvent: Returns the new edited messenger message
getMessengerMessageStatusEvent() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerStatusReceivedFailedEvent: The messenger status event.
getMessengerMessageStatusEvent() - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerStatusReceivedSuccessfulEvent: The messenger status event.
getMessengerRawMessageComponent(IncomingMessengerRawMessageAgentViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(IncomingMessengerRawMessageArchiveAccessViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(IncomingMessengerRawMessageBacklogViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(IncomingMessengerRawMessageSearchResultViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(MessengerRawMessageAgentViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(MessengerRawMessageArchiveAccessViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(MessengerRawMessageBacklogViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(MessengerRawMessageSearchResultViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(MessengerRawMessageViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(OutgoingMessengerRawMessageAgentViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(OutgoingMessengerRawMessageArchiveAccessViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(OutgoingMessengerRawMessageBacklogViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getMessengerRawMessageComponent(OutgoingMessengerRawMessageSearchResultViewContext) - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider: Provide a MessengerRawMessageComponent for a raw messenger message to be displayed.
getName() - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent
getName() - Method in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab
getName() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Get the current messenger account name which is held in this MessengerAccountModifier.
getName() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem: Returns the name of the TextModuleFirstLevelGroupItem
getName() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
getName() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Get the current contact name which is held in this ContactModifier.
getName() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the current account name which is held in this AccountModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot name which is held in this ChatBotModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Get the current name of the associated ExternalRouting which is held in this ExternalRoutingModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Get the current group name which is held in this GroupModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Get the current location name which is held in this LocationModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Get the current name of the associated PhoneSystem which is held in this PhoneSystemModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier: Get the current tenant name which is held in this TenantModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier: Get the current textmodule node name which is held in this TextModuleNodeModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Get the current transaction code name which is held in this TransactionCodeModifier.
getName() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current user name which is held in this UserModifier.
getName(Locale) - Method in interface com.novomind.ecom.api.iagent.model.GroupPrivilege: Returns the name of this privilege in the specified language.
getNickname() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the chatbot nickname.
getNickname() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot nickname which is held in this ChatBotModifier.
getNotes() - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes
getNotes() - Method in interface com.novomind.ecom.api.imail.model.Process
getNotes() - Method in interface com.novomind.ecom.api.imail.model.Ticket
getNotes(User) - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes
getNotesCount() - Method in interface com.novomind.ecom.api.iagent.model.IssueNotes
getNotification() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior: The InfoTabNotification is a visible mark placed within the tab's label e.g.
getNumberOfAvailableAgents() - Method in interface com.novomind.ecom.api.imail.model.IssueRoutingInfo: The method returns the optional number of currently available agents that are suitable to be assigned to the issue by the automatic routing.
getOrCreatePrivilege(String) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler: This method gets or creates a Privilege with the name for the app
getOrigin() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo
getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
getOutgoingAccount() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo
getOutgoingCall() - Method in interface com.novomind.ecom.api.iagent.provider.OutgoingCallProvider: The method returns the OutgoingCall instance.
getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo
getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
getOutgoingChannel() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo
getOutgoingChatChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo
getOutgoingChatChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageInfo
getOutgoingChatChannel() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo
getOutgoingChatStep() - Method in interface com.novomind.ecom.api.iagent.model.OutgoingChatStepInfo
getOutgoingMessage() - Method in interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo
getOutgoingMessageInfo() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent
getOutgoingMessengerAccount() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo
getOutgoingMessengerAccount() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageInfo
getOutgoingMessengerAccount() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo
getOutgoingMessengerAudioDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerAudioDataMessageInfo
getOutgoingMessengerConversationTypingStatus() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo
getOutgoingMessengerFileDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerFileDataMessageInfo
getOutgoingMessengerImageDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerImageDataMessageInfo
getOutgoingMessengerMessageReadStatus() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo
getOutgoingMessengerRawMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerRawMessageInfo
getOutgoingMessengerTextMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerTextMessageInfo
getOutgoingMessengerVideoDataMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerVideoDataMessageInfo
getOutputStream() - Method in interface com.novomind.ecom.api.iagent.model.AttachmentDataSource: This method maybe unsupported and throws a RuntimeException
getParent() - Method in interface com.novomind.ecom.api.iagent.model.Group
getParent() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup
getParent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Get the current parent system group which is held in this GroupModifier.
getParent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier: Get the current parent textmodule first level group which is held in this TextModuleSecondLevelGroupModifier.
getParentFirstLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule: Returns an unmodifiable cached view of the parent first level text module groups.
getParentGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule: Returns an unmodifiable cached view of the parent text module groups (first and second level).
getParentMessageId() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage: The parent messageId, if set, references the messageId of a previously received message, that relates to this message.
getParentSecondLevelGroups() - Method in interface com.novomind.ecom.api.iagent.model.TextModule: Returns an unmodifiable cached view of the parent second level text module groups.
getPassword() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current user password which is held in this UserModifier.
getPath() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
getPath() - Method in class com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContent
getPauseReason() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState: The method returns the optional PauseReason if the agent currently is in pause state.
getPhoneDeviceState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent
getPhoneDeviceState(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector: Retrieve the current PhoneDeviceState of the device.
getPhoneNumbers() - Method in class com.novomind.ecom.api.iagent.model.ContactIdentifier
getPhoneSystem() - Method in interface com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo: Returns the PhoneSystem that has been used to connect the agent's phone device.
getPhoneSystemConnectorTab(PhoneSystemConnectorTabViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTabProvider: Provides a customized PhoneSystemConnectorTab IMPORTANT NOTE:
Please verify the type of the PhoneSystem to prevent displaying multiple custom tabs on the configuration page.
getPhoneSystemModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext
getPhoneSystemModifier(PhoneSystem, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build a PhoneSystemModifier for the passed PhoneSystem object.
getPhoneSystemState() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent
getPostprocessingStartDate() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState: The method returns the optional post processing start date if the agent currently is in post processing state.
getPreSendAgentMessage() - Method in interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
getPreSendMessage() - Method in interface com.novomind.ecom.api.imail.model.PreSendMessageInfo
getPreSendMessageInfo() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.BotChatClosedEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatEnqueuedEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatQuitEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRequeuedEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRoutedEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatStateChangedEvent
getPreviousChatState() - Method in interface com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent
getPreviousProcess() - Method in interface com.novomind.ecom.api.iagent.routing.event.TicketJoinedChange: The previous process the ticket was associated with before the join.
getPreviousProcess() - Method in interface com.novomind.ecom.api.iagent.routing.event.TicketSplitChange: The previous process the ticket was associated with before the split.
getPreviousTicketState() - Method in interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPrivilege() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem: Returns the Privilege of this SubMenuItem, if present
getPrivilege() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem: Returns the Privilege of this SupervisorMessageFilterMenuItem, if present
getProcess() - Method in interface com.novomind.ecom.api.iagent.routing.event.TicketsJoinedEvent: Returns the new process for all tickets that were joined in this event
getProcess() - Method in interface com.novomind.ecom.api.imail.provider.ProcessProvider: Returns the process
getProtocol() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerAccount
getProtocol() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Get the current protocol which is held in this MessengerAccountModifier.
getProtocol() - Method in interface com.novomind.ecom.api.iagent.model.Account
getProtocol() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the current protocol which is held in this AccountModifier.
getQueuedCall() - Method in interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider: The methods returns the instance of the QueuedCall.
getQuickCaseMessage() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
getRatingData() - Method in interface com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent: This method returns the RatingData for all RatingData.Indexes sent by the customer.
getRawMessage() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage: The serialized version of the raw messenger message as string.
getReason() - Method in exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
getRecategorizationCount() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent: This method returns the number of recategorizations of the chat up to and including this one.
getRecategorizationCount() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent: This method returns the number of recategorizations of the ticket up to and including this one.
getReferencedTicket() - Method in interface com.novomind.ecom.api.iagent.model.Chat
getRelatedCloseActionExceptions() - Method in exception class com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException
getRelatedCloseActions() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction: This method returns the close actions of the related tickets which were closed in this multi ticket close operation.
getRelatedIssue() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest: The related Issue of the outgoing call if exists, otherwise an empty optional.
getReportsMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider: This function will be called to collect all SubMenuItems to be stored in the end of the reports menu.
getResourcePath() - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab
getResourcePath() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
getRestUrl() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the chatbot restUrl.
getRestUrl() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot restUrl which is held in this ChatBotModifier.
getReviewDuration() - Method in interface com.novomind.ecom.api.iagent.model.Chat
getRouteToAgentTimeout() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the chatbot routeToAgentTimeout in seconds If a previous customer chat was assigned to an agent, a following chat from the same customer will get routed to an agent in this time period
getRouteToAgentTimeout() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot routeToAgentTimeout which is held in this ChatBotModifier.
getRoutingDuration() - Method in interface com.novomind.ecom.api.iagent.model.Chat
getRoutingDuration() - Method in interface com.novomind.ecom.api.imail.model.IssueRoutingInfo: The routing duration is the elapsed time between the enqueued date and first routed date.
getRoutingTagDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData: Returns an unmodifiable List of RoutingTagAnalyzerDecisions backed by the Results of preceding Apps.
The List is sorted by the natural ordering of the Decisions (ordered by RoutingTag and confidence value).
getRoutingTagDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
getRoutingTags() - Method in interface com.novomind.ecom.api.iagent.model.Issue: Returns an unmodifiable set of the currently assigned routing tags.
getRoutingTags() - Method in interface com.novomind.ecom.api.iagent.model.User: Returns an unmodifiable set of the currently assigned routing tags.
getRoutingTags() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current routing tags which are held in this UserModifier.
getRoutingTagsAdded() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityTagsChanged: This method returns an unmodifiable set of routing tags that have been added to the call on this call activity.
getRoutingTagsAdded() - Method in interface com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
getRoutingTagsRemoved() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityTagsChanged: This method returns an unmodifiable set of routing tags that have been removed from the call on this call activity.
getRoutingTagsRemoved() - Method in interface com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
getRoutingWorkItem() - Method in interface com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider: The methods returns the instance of the RoutingWorkItem.
getRoutingWorkItemState(RoutingWorkItem) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: Retrieve the state of a RoutingWorkItem.
getScheme() - Method in interface com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageViewContext: The scheme of the raw messenger message to be displayed.
getScheme() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage: The scheme of this raw messenger message.
getScheme() - Method in interface com.novomind.ecom.api.iagent.model.Attachment: The scheme is used to identify the AttachmentDataSourceProvider and must be equal to the scheme of the AttachmentDataSourceProvider that provides the InputStream for this Attachment.
getScheme() - Method in interface com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider: The scheme identifies the AttachmentDataSourceProvider.
getScore() - Method in interface com.novomind.ecom.api.iagent.rating.RatingData
getSearchMenuItems(User) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider: This function will be called to collect all SubMenuItems to be stored in the end of the search menu.
getSelectionDate() - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent: Returns the Date when the message had been selected previously.
getSelectionType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior: The SelectionType defines an action that is being taken when the tab's parent view is renederd e.g.
getSelectionType() - Method in class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior: The SelectionType defines an action that is being taken when the tab's parent view is rendered e.g.
getSendingUser() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo
getSendingUser() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageInfo
getSendingUser() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo
getSendingUser() - Method in interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo
getSendingUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent
getSendingUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent
getSentMessage() - Method in interface com.novomind.ecom.api.imail.model.OptionalSentMessageInfo
getSentMessage() - Method in interface com.novomind.ecom.api.imail.model.SentMessageInfo
getSentTicketCategory() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
getSentTicketID() - Method in interface com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
getServiceLevelMillis() - Method in interface com.novomind.ecom.api.iagent.model.Category
getServiceLevelMillis() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current service level in milliseconds which is held in this CategoryModifier.
getShortcut() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
getShortcut() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
getSignature() - Method in interface com.novomind.ecom.api.iagent.model.User
getSignature() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current signature which is held in this UserModifier.
getSize() - Method in interface com.novomind.ecom.api.iagent.model.Attachment
getSkill() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
getSourceCategory() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityRecategorized: This method returns the source category of the Call before it has been recategorized.
getSourceCategory() - Method in interface com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
getSourceCategory() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRecategorizedEvent: This method returns the source category of the Call before it has been recategorized.
getSourceCategory() - Method in interface com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent: This method returns the source category of the chat before it has been recategorized.
getSourceCategory() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction: This method returns the source category of the ticket before the recategorization.
getSourceCategory() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent: This method returns the source category of the ticket before it has been recategorized.
getSourceCategory() - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.CallRecategorizationOperation
getSourceCategory() - Method in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException
getSourceId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall: This method returns the optional sourceId of the call.
getSourceId() - Method in interface com.novomind.ecom.api.iagent.model.Call: The optional sourceId is the caller identification or caller number of the call.
getStart() - Method in interface com.novomind.ecom.api.iagent.model.Holiday
getStartDate() - Method in interface com.novomind.ecom.api.iagent.call.CallTranscriptFragment: The method returns the start date of the CallTranscriptFragment.
getStartDate() - Method in interface com.novomind.ecom.api.iagent.model.Chat
getStartTime() - Method in interface com.novomind.ecom.api.iagent.model.BusinessTimeSlot
getStorage() - Method in interface com.novomind.ecom.api.iagent.provider.StorageProvider: Returns the Storage for the instance of this StorageProvider
getString(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns the String value for the key
getString(String) - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingBindings: Returns the string value to which the specified key is mapped, or null if this map contains no mapping for the key.
getSubject() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
getSubject() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
getSubMenuItems() - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem
getSubMenuItems() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
getSuggestionTemplateDecisions() - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData: Returns a unmodifiable List of TemplateAnalyzerDecisions for the suggestion template containing the results of preceding Apps.
getSuggestionTemplateDecisions() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
getSupervisorBacklogMessageFilterMenuItem(SupervisorMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider: The method is called on plugins implementing this interface to determine all information to display a custom backlog message menu entry in the novomind iAGENT Supervisor.
getSupervisorMultiTicketsAction() - Method in interface com.novomind.ecom.api.iagent.frontend.dialog.SupervisorMultiTicketsActionViewContext: Returns the SupervisorMultiTicketsAction object.
getSupervisorMultiTicketsCloseAction() - Method in interface com.novomind.ecom.api.iagent.frontend.dialog.SupervisorMultiTicketsCloseActionViewContext: Returns the SupervisorMultiTicketsCloseAction object.
getSupervisorOutgoingMessageFilterMenuItem(SupervisorMessageFilterMenuViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider: The method is called on plugins implementing this interface to determine all information to display a custom outgoing message menu entry in the novomind iAGENT Supervisor.
getSupervisorTicketActionExceptions() - Method in exception class com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException
getSupervisorTicketActions() - Method in interface com.novomind.ecom.api.iagent.validator.action.SupervisorMultiTicketsAction: This method returns the set of individual ticket actions for the selected tickets.
getSupervisorTicketCloseActions() - Method in interface com.novomind.ecom.api.iagent.validator.action.SupervisorMultiTicketsCloseAction: This method returns the individual ticket close actions for the selected tickets.
getSystemGroupModifier(SystemGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build an SystemGroupModifier for the passed SystemGroup object.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityRedirected: The method returns the targetId of the external target for the redirect.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.model.ActiveCall: This method returns the targetId of the call.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.model.Call: The targetId is the call destination, e.g.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest: The target id for the QueuedCall to be redirected.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest: The id or number of the target for the OutgoingCall to be called.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent: The method returns the targetId of the external target for the redirect.
getTargetId() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent: The method returns the targetId of the external target for the failed redirect.
getTargetServiceLevelTime() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput: The method returns the target service level time defined by the Category configuration of the Issue.
getTemplateMessage() - Method in interface com.novomind.ecom.api.imail.core.input.TemplateMessageManipulationInput: This method returns the generated template message ready to be processed by the novomind iAGENT routing process.
getTenant() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Get the current tenant which is held in this MessengerAccountModifier.
getTenant() - Method in interface com.novomind.ecom.api.iagent.model.Contact: Returns the Tenant that is currently assigned to the Contact.
getTenant() - Method in interface com.novomind.ecom.api.iagent.model.Issue: Returns the optional tenant of the issue or an empty optional if no tenant is assigned to the issue.
getTenant() - Method in interface com.novomind.ecom.api.iagent.provider.OptionalTenantProvider: Returns the optional Tenant
getTenant() - Method in interface com.novomind.ecom.api.iagent.provider.TenantProvider: Returns the tenant
getTenant() - Method in interface com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest: The Tenant for the outgoing call if available, otherwise an empty optional.
getTenant() - Method in interface com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction: Returns the tenant of the attachment.
getTenant() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Get the current tenant which is held in this ContactModifier.
getTenant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the current tenant which is held in this AccountModifier.
getTenant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot tenant which is held in this ChatBotModifier.
getTenant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Get the current tenant which is held in this SystemGroupModifier.
getTenantConfigTab(TenantConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTabProvider
getTenantModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigViewContext
getTenantModifier(Tenant, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build a TenantModifier for the passed Tenant object.
getTenants(AgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler: This method returns the visible tenants for the given agent context
getTenants(OnlineAgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler: This method returns the visible tenants for the given context.
getTenants(OnlineAgentTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler: This method returns the visible tenants for the given online agent context
getTenants(SupervisorTenantVisibilityContext) - Method in interface com.novomind.ecom.api.iagent.visibility.VisibilityHandler: This method returns the visible tenants for the given supervisor context
getText() - Method in interface com.novomind.ecom.api.iagent.call.CallTranscriptFragment: The method returns the text of CallTranscriptFragment.
getText() - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage: The text of the frontend message.
getText() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage: The text of the messenger message as string.
getText() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
getText() - Method in interface com.novomind.ecom.api.iagent.model.IssueNote: The method returns the note content as plain text.
getText() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage
getText() - Method in interface com.novomind.ecom.api.imail.model.MailMessage
getTextChatMessage() - Method in class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult
getTextChatMessage() - Method in class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult
getTextModuleFirstLevelGroup() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem: Returns the optional persistent TextModuleFirstLevelGroup wrapped by this TextModuleFirstLevelGroupItem.
getTextModuleFirstLevelGroupItems() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleManipulationInput: Returns the list of TextModuleFirstLevelGroupItem offered to the agent in the mail editor view component associated with the request.
getTextModuleFirstLevelGroupItems() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorTextModuleManipulationInput: Returns the list of TextModuleFirstLevelGroupItem offered to the agent in the mail editor view component associated with the request.
getTextModuleFirstLevelGroupItems() - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorTextModuleManipulationInput: Returns the list of TextModuleFirstLevelGroupItem offered to the agent in the mail editor view component associated with the request.
getTextModuleFirstLevelGroupItems(AgentMailEditorTextModuleManipulationInput) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleListManipulator: The method allows to manipulate the list of first level group items offered to an agent within the novomind iAGENT Desk mail editor.
getTextModuleFirstLevelGroupItems(AgentPhoneTicketMailEditorTextModuleManipulationInput) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleListManipulator: The method allows to manipulate the list of first level group items offered to an agent within the novomind iAGENT Desk mail editor for a phone ticket.
getTextModuleFirstLevelGroupItems(AgentQuickCaseMailEditorTextModuleManipulationInput) - Method in interface com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleListManipulator: The method allows to manipulate the list of first level group items offered to an agent within the novomind iAGENT Desk mail editor for a quick case.
getTextModuleFirstLevelGroupModifier(TextModuleFirstLevelGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build an TextModuleFirstLevelGroupModifier for the passed TextModuleFirstLevelGroup object.
getTextModuleModifier(TextModule, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build an TextModuleModifier for the passed TextModule object.
getTextModuleRootModifier(Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build an TextModuleRootModifier for the TextModuleRoot object.
getTextModuleSecondLevelGroupModifier(TextModuleSecondLevelGroup, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build an TextModuleSecondLevelGroupModifier for the passed TextModuleSecondLevelGroup object.
getTicket() - Method in interface com.novomind.ecom.api.iagent.routing.event.TicketJoinedChange: The ticket that was joined.
getTicket() - Method in interface com.novomind.ecom.api.iagent.routing.event.TicketSplitChange: The ticket that was split.
getTicket() - Method in interface com.novomind.ecom.api.iagent.validator.context.MessageAccessValidatorContext: Returns an optional containing the associated ticket if the ticket was found or an empty optional if the associated ticket could not be found.
getTicket() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent: Returns an Optional containing the associated Ticket if the Ticket was found or an empty Optional if the associated Ticket could not be found.
getTicket() - Method in interface com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput: Returns an Optional containing the associated Ticket if the Ticket was found or an empty Optional if the associated Ticket could not be found.
getTicket() - Method in interface com.novomind.ecom.api.imail.provider.TicketProvider: Returns the ticket
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
getTicket() - Method in exception class com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
getTicketCount() - Method in interface com.novomind.ecom.api.iagent.state.AgentFolderInfo
getTicketId() - Method in interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketIds() - Method in interface com.novomind.ecom.api.imail.model.Process
getTicketJoinedChanges() - Method in interface com.novomind.ecom.api.iagent.routing.event.TicketsJoinedEvent: Returns a set of all ticket join changes.
getTickets() - Method in interface com.novomind.ecom.api.imail.model.Process: Get the set of tickets assigned to this process as an unmodifiable set.
getTicketSplitChanges() - Method in interface com.novomind.ecom.api.iagent.routing.event.TicketsSplitEvent: Returns a set of all ticket split changes.
getTicketState() - Method in interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.model.Ticket
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent
getTicketState() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent
getTicketStorage() - Method in interface com.novomind.ecom.api.imail.core.input.IncomingMessageInput: Returns the storage of the ticket to be created for the IncomingMessage.
getTicketStorage(Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler: Returns a Storage for a Ticket with the given id.
getTicketStorages(Set<Long>) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.StorageHandler: Returns a Map of Long -> Storage for the specified Ticket ids.
getTimestamp() - Method in interface com.novomind.ecom.api.iagent.model.ChatStep
getTimeZone() - Method in interface com.novomind.ecom.api.iagent.model.Location: Returns the timezone of the location
getTimeZone() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Get the current location timezone which is held in this LocationModifier.
getTitle() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
getToAddresses() - Method in interface com.novomind.ecom.api.imail.model.QuickCaseMessage
getToggleEvents() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
getToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider: A unique identifier of the receiver / to of the message or status.
getToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatus: A unique identifier of the receiver / to of the typing status.
getToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessage: A unique identifier of the receiver / to of the message.
getToId() - Method in interface com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage: A unique identifier of the receiver / to of the message.
getToName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider: The name of the receiver / to of the message or status.
getToName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatus: The name of the receiver / to of the typing status.
getToName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessage: The name of the receiver / to of the message.
getToName() - Method in interface com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage: The name of the receiver / to of the message.
getTopHeaderContent(TopHeaderViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContentProvider
getTotalDeliveredDuration() - Method in interface com.novomind.ecom.api.imail.model.CallInfo: The total delivered duration is the elapsed time while the call is ringing at a device.
getTotalDuration() - Method in interface com.novomind.ecom.api.imail.model.CallInfo: The total duration of a call is the elapsed time between the received date and the finished date.
getTotalEstablishedDuration() - Method in interface com.novomind.ecom.api.imail.model.CallInfo: The total established duration is the elapsed time while the participants of the call can talk to each other (including on hold).
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.action.call.AgentCallCloseAction: This method returns the optional TransactionCode that has been applied during the call close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction: This method returns the optional TransactionCode that has been applied during the chat close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.model.Call: The transaction code assigned to the call when finished.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult: The method returns the optionally assigned transaction code to the closed chat.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest: The optional transaction code for the call to be finished.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest: The optional transaction code for the QueuedCall to be redirected.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent: This method returns the optional TransactionCode that has been applied during the chat close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.routing.event.BotChatClosedEvent: This method returns the optional TransactionCode that has been applied during the chat close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.iagent.validator.action.SupervisorMultiTicketsCloseAction: This method returns the optional TransactionCode that has been applied during the tickets close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction: This method returns the optional TransactionCode that has been applied during the ticket close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent: This method returns the optional TransactionCode that has been applied during the ticket close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent: This method returns the optional TransactionCode that has been applied during the ticket close operation.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent: This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent: This method returns the optional TransactionCode that has been selected during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent: This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent: This method returns the optional TransactionCode that has been applied during the external forward and close operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent: This method returns the optional TransactionCode that has been selected during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent: This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
getTransactionCode() - Method in interface com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult: The method returns the optionally assigned transaction code to the closed ticket.
getTransactionCodeConfigTab(TransactionCodeConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTabProvider
getTransactionCodeModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigViewContext
getTransactionCodeModifier(TransactionCode, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build a TransactionCodeModifier for the passed TransactionCode object.
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivity: The CallActivityType of the CallActivity
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityAssigned
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityChanged
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityDelivered
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityDequeued
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityDisconnected
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityEnqueued
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityEstablished
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityFinished
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityRecategorized
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityReceived
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityRedirected
getType() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivityTagsChanged
getType() - Method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification: The Type of the notification
getType() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus: The type of the typing status.
getType() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting: The type of an ExternalRouting is the unmodifiable and unique name of the ExternalRoutingConnector implementation defined by the ExternalRoutingConnectorPlugin annotation of the class.
getType() - Method in interface com.novomind.ecom.api.iagent.model.MessageTemplate
getType() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem: The type of a PhoneSystem is the unmodifiable and unique name of the PhoneSystemConnector implementation defined by the PhoneSystemConnectorPlugin annotation of the class.
getType() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext
getType() - Method in interface com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext
getUid() - Method in interface com.novomind.ecom.api.iagent.model.App: Returns the unique id of this app.
getUid() - Method in interface com.novomind.ecom.api.iagent.model.Location: Returns the uid of the location
getUid() - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Get the current location uid which is held in this LocationModifier.
getUID() - Method in interface com.novomind.ecom.api.iagent.model.Attachment: The UID must contain only the following characters: [a-z][A-Z][0-9].-_ The maximum number of characters is 255.
getUnmodifiedResult() - Static method in class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult: Provides an IncomingTextChatMessageManipulationResult without any modifications
getUnmodifiedResult() - Static method in class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult: Provides an OutgoingTextChatMessageManipulationResult without any modifications
getUnmodifiedResult() - Static method in class com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult: Provides an ExternalReplyMessageManipulationResult without any modifications
getUnmodifiedResult() - Static method in class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult: Provides an IncomingMessageManipulationResult without any modifications
getUrl() - Method in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab
getUrl() - Method in interface com.novomind.ecom.api.iagent.frontend.tab.Tab: The URL of the tab's content
getUrl() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerMediaUrlMessage: The url to the media file of this message.
getUrl() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
getUser() - Method in interface com.novomind.ecom.api.iagent.call.activity.CallActivity: The optional User related to the activity.
getUser() - Method in interface com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext
getUser() - Method in interface com.novomind.ecom.api.iagent.frontend.ViewContext: Returns the currently logged on user associated with the ViewContext
getUser() - Method in interface com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
getUser() - Method in interface com.novomind.ecom.api.iagent.provider.UserProvider: Returns the user
getUser() - Method in interface com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent: This method returns the user who closed the chat.
getUser() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent: The method allows to associate a User with the event.
getUser() - Method in interface com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent: This method returns the user who closed the chat.
getUser() - Method in exception class com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException
getUser() - Method in exception class com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext
getUser() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext
getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
getUser() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent
getUser() - Method in exception class com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
getUser() - Method in exception class com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException
getUser() - Method in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
getUser() - Method in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException
getUser() - Method in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
getUser() - Method in exception class com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
getUser() - Method in exception class com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
getUserAssignments() - Method in interface com.novomind.ecom.api.iagent.model.AgentGroup: Returns an unmodifiable cached view of the user assignments.
getUserAssignments() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier: Get an unmodifiable view of the current user assignments which are held in this AgentGroupModifier.
getUserConfigTab(UserConfigViewContext) - Method in interface com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTabProvider
getUserModifier() - Method in interface com.novomind.ecom.api.imail.routing.frontend.user.UserConfigViewContext
getUserModifier(User, Optional<User>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler: Build an UserModifier for the passed User object.
getUsername() - Method in interface com.novomind.ecom.api.iagent.model.User: Returns the username of the user
getUsername() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current user username which is held in this UserModifier.
getUserNotificationOperationBuilder(User) - Method in interface com.novomind.ecom.api.iagent.action.AgentActionHandler: This method returns the UserNotificationOperationBuilder for an agent.
getValueType(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Returns the type of the value for the given key.
getVendor() - Method in interface com.novomind.ecom.api.iagent.model.App: Returns the vendor of this app
getVersion() - Method in interface com.novomind.ecom.api.iagent.model.App: Returns the version of this app
getViewUrl(String) - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext: This method should be used to prepare the chat info view url
getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarViewContext: This method should be used to prepare the sidebar view url
getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext: This method should be used to prepare the call info view url
getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext: This method should be used to prepare the mail info view url
getViewUrl(String) - Method in interface com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext: This method should be used to prepare the message view url
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext: Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext: Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext: Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext: Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext: Returns the visibility of this context
getVisibility() - Method in class com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext: Returns the visibility of this context
getWaitingPosition() - Method in interface com.novomind.ecom.api.imail.model.IssueRoutingInfo: The method returns the optional current waiting position of the issue in the waiting queue associated with the assigned agent group of the issue.
getWaitTime() - Method in exception class com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
getWidth() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
getWorkTimeDuration() - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent: Returns the Duration of work time.
getXHeaders() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessage: This method allows to define additional X-Headers.
GREETING - Enum constant in enum class com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification: greeting classification
Group - Interface in com.novomind.ecom.api.iagent.model: Represents a Group object
GroupModifier<T> - Interface in com.novomind.ecom.api.imail.routing.persistence
GroupPrivilege - Interface in com.novomind.ecom.api.iagent.model: Represents a privilege object
GroupPrivilegeHandler - Interface in com.novomind.ecom.api.iagent.routing.privilege: This handler provides access to group privileges.
growl() - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder: This method returns a UserNotificationOperationBuilder.Growl instance which is able to set the different parameters for building a user notification by a growl.
GrowlUserNotificationOperation - Interface in com.novomind.ecom.api.iagent.operation.notification: Represents an operation to display a growl notification to a user.

H

hangup(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector: Hang up the current call on the agent device.
hasClearanceAuthority() - Method in interface com.novomind.ecom.api.iagent.model.User
hasClearanceAuthority() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current clearance authority value which is held in this UserModifier.
hasClearanceAuthorization() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction
hashCode() - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab
hashCode() - Method in class com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent
hashCode() - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem
hashCode() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision: hashCode is delegated to the object returned by get().
hashCode() - Method in class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision: hashCode is based on the Language of the containing Locale object
hashCode() - Method in class com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
hasOutgoingCallCapability() - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
hasPrivilege(User, GroupPrivilege) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.GroupPrivilegeHandler: Checks if the user has the GroupPrivilege
hasPrivilege(User, Privilege) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler: Checks if the user has the Privilege
hasRecording() - Method in interface com.novomind.ecom.api.iagent.model.Call: The method returns true if the call has been recorded, otherwise false.
header(String, String) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Adds custom headers to the message that will be created for the new ticket.
Holiday - Interface in com.novomind.ecom.api.iagent.model: Represents a holiday object
html(String) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the content for the message of the new ticket as html.
html(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert: This method returns a UserNotificationOperationBuilder.Alert.Html instance which is able to display a html alert popup notification to the user.
html(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl: This method returns a UserNotificationOperationBuilder.Growl.Html instance which is able to display a user notification with a html message.
HTML - Enum constant in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat
htmlIcon(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon: Applies a custom icon to the notification as html.

I

id - Variable in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
INCLUDE - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplate.Type: Means that the MessageTemplate is an include template that can only be included by a regular template or a composite template.
INCOMING - Enum constant in enum class com.novomind.ecom.api.iagent.model.Account.AccountType: Means that the account is an incoming account.
INCOMING_CALL - Enum constant in enum class com.novomind.ecom.api.iagent.call.CallType: Represents an incoming direct call from any source device to an agent device.
IncomingAttachmentChatMessage - Interface in com.novomind.ecom.api.iagent.validator: This interface provides information about an incoming message containing an attachment that is supposed to be uploaded.
IncomingBindings - Interface in com.novomind.ecom.api.imail.core.bindings: This interface provides typed key-value-pair mappings for the incoming message process.
IncomingBindingsProvider - Interface in com.novomind.ecom.api.imail.provider: Represents an object that "knows" or can provide an IncomingBindings object.
IncomingCall - Interface in com.novomind.ecom.api.iagent.model: The interface represents an incoming direct call from any source device to an agent device.
incomingCallDelivered(IncomingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates an alerting incoming call on an agent device.
IncomingCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An IncomingCallDeliveredEvent is triggered, when an IncomingCall is ringing (alerting) on an agent device.
incomingCallEstablished(IncomingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates that an incoming call on an agent device has been accepted by the agent and the connection has been established.
IncomingCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An IncomingCallEstablishedEvent is triggered, when an IncomingCall has been established on an agent device.
incomingCallFinished(IncomingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates that an incoming call has ended.
IncomingCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An IncomingCallFinishedEvent indicates that an IncomingCall has been finished.
IncomingCallProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that provides an IncomingCall.
incomingCallRedirected(IncomingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates that an incoming call has been redirected to an external target that is not a connected agent device.
IncomingCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An IncomingCallRedirectedEvent is triggered, when an IncomingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
IncomingCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An IncomingCallStateChangedEvent is a state change event related to an IncomingCall
incomingCallTransferred(IncomingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates that an incoming call has been transferred from a device to another logged on agent device.
IncomingCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An IncomingCallTransferredEvent is triggered, when an IncomingCall has been transferred from a device to another logged on agent device.
incomingChannel(Channel) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the incoming channel of the new ticket.
IncomingChatMessageManipulator - Interface in com.novomind.ecom.api.iagent.manipulator: This plugin allows to manipulate the incoming chat message before being processed.
IncomingChatMessageValidator - Interface in com.novomind.ecom.api.iagent.validator: This interface is an extension point to validate a new chat message before further processing.
IncomingChatStep - Interface in com.novomind.ecom.api.iagent.model: Represents a ChatStep that has been received.
IncomingChatStepInfo - Interface in com.novomind.ecom.api.iagent.model
IncomingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for incoming mails
IncomingMessage - Interface in com.novomind.ecom.api.imail.model: Represents an incoming MailMessage that has been received by an incoming account
IncomingMessageAnalyzer - Interface in com.novomind.ecom.api.imail.core: This interface is an extension point to analyze an IncomingMessage after the message has been received but before it is pushed to the central backlog.
The result of an analysis contains several types of AnalyzerDecisions.
The extension point is also able to cancel the message processing by throwing an exception.
IncomingMessageAnalyzerData - Interface in com.novomind.ecom.api.imail.core.bindings: Represents the current IncomingMessageAnalyzerData, containing several Decisions made by preceding Apps.
IncomingMessageAnalyzerInput - Interface in com.novomind.ecom.api.imail.core.input: The IncomingMessageAnalyzerInput is an object to transport all relevant data for the extension point IncomingMessageAnalyzer.
IncomingMessageAnalyzerResult - Class in com.novomind.ecom.api.imail.core.result: The IncomingMessageAnalyzerResult is the returned object of the extension point IncomingMessageAnalyzer.
IncomingMessageAnalyzerResult() - Constructor for class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
IncomingMessageHandler - Interface in com.novomind.ecom.api.iagent.message: This handler provides functionality to append a Message to the incoming queue for a specific Account to be processed by the novomind iAGENT Core process.
IncomingMessageInfo - Interface in com.novomind.ecom.api.imail.model: A IncomingMessageInfo object provides information about an IncomingMessage.
IncomingMessageInput - Interface in com.novomind.ecom.api.imail.core.input: The IncomingMessageInput is an object to provide all relevant data for the specific extension points in the novomind iAGENT core process called during incoming message processing.
IncomingMessageManipulationInput - Interface in com.novomind.ecom.api.imail.core.input: An IncomingMessageManipulationInput contains all information to manipulate an IncomingMessage.
IncomingMessageManipulationResult - Class in com.novomind.ecom.api.imail.core.result: Represents the result of the optional incoming message manipulation by an IncomingMessageManipulator.
IncomingMessageManipulationResult(Message) - Constructor for class com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult: Creates an IncomingMessageManipulationResult with a manipulated message
IncomingMessageManipulator - Interface in com.novomind.ecom.api.imail.core: This plugin allows to manipulate the incoming message before being processed.
incomingMessageReceived(IncomingMessageReceivedEvent) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageReceivedEventListener: The method is called after the message has been received but before it is being processed by the knowledge base to be categorized and pushed to the central backlog.
IncomingMessageReceivedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message has been received and before it is being processed by the knowledge base within the novomind iAGENT core process.
IncomingMessageReceivedEventListener - Interface in com.novomind.ecom.api.imail.core: This interface is an extension point to take any action after a message has been received but before being processed by the knowledge base to be categorized and pushed to the central backlog.
IncomingMessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message: This interface is used to provide view context specific information for incoming messages
IncomingMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an audio data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerAudioUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an audio url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerConversationTypingStatus - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a typing status that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a file data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerFileUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a file url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an image data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerImageUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an image url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a media data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerMediaUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a media url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an incoming raw messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerRawMessageAgentViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A IncomingMessengerRawMessageAgentViewContext provides information about the incoming raw messenger message to be displayed in the agent view.
IncomingMessengerRawMessageArchiveAccessViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A IncomingMessengerRawMessageArchiveAccessViewContext provides information about the incoming raw messenger message to be displayed for a chat retrieved directly via an archive access.
IncomingMessengerRawMessageBacklogViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A IncomingMessengerRawMessageBacklogViewContext provides information about the incoming raw messenger message to be displayed in the backlog view.
IncomingMessengerRawMessageSearchResultViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A IncomingMessengerRawMessageSearchResultViewContext provides information about the incoming raw messenger message to be displayed in the search result view.
IncomingMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a text messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a video data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerVideoUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a video url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received audio data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerAudioUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received audio url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received file data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerFileUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received file url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received image data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerImageUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received image url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received media data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerMediaUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received media url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received raw messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received text messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received video data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerVideoUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a received video url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent audio data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerAudioUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent audio url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent file data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerFileUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent file url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent image data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerImageUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent image url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent media data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerMediaUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent media url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent raw messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent text messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent video data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerVideoUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a sent video url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingTextChatMessageManipulationInput - Interface in com.novomind.ecom.api.iagent.manipulator.input: An IncomingTextChatMessageManipulationInput contains all information to manipulate an incoming text chat message.
IncomingTextChatMessageManipulationResult - Class in com.novomind.ecom.api.iagent.manipulator.result: Represents the result of the optional incoming text chat message manipulation by an IncomingChatMessageManipulator.
IncomingTextChatMessageManipulationResult(TextChatMessage) - Constructor for class com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult: Creates an IncomingTextChatMessageManipulationResult with a manipulated text chat message
INDEX_1 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_10 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_2 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_3 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_4 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_5 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_6 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_7 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_8 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INDEX_9 - Enum constant in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index
INFO - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel: Message level indicating an informational message.
INFO - Enum constant in enum class com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type: displays an info notification
InfoTab - Interface in com.novomind.ecom.api.iagent.frontend.tab: Represents a info tab within a info tab view
InfoTabBehavior - Class in com.novomind.ecom.api.iagent.frontend.tab: The interface defined several behaviors of a info tab
InfoTabBehavior(InfoTabBehavior.HighlightType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
InfoTabBehavior(InfoTabBehavior.SelectionType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
InfoTabBehavior(InfoTabNotification) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
InfoTabBehavior(InfoTabNotification, InfoTabBehavior.SelectionType, InfoTabBehavior.HighlightType) - Constructor for class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
InfoTabBehavior.HighlightType - Enum Class in com.novomind.ecom.api.iagent.frontend.tab
InfoTabBehavior.SelectionType - Enum Class in com.novomind.ecom.api.iagent.frontend.tab
InfoTabNotification - Class in com.novomind.ecom.api.iagent.frontend.tab: The interface represents different kinds of notifications of an InfoTabBehavior A notification is displayed as a visual mark within the tab's label.
InfoTabNotification.Type - Enum Class in com.novomind.ecom.api.iagent.frontend.tab
init(MessengerAccount, MessengerConnectorEventListener, Logger) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector: The method is called after an instance of the MessengerConnector has been instantiated.
init(Account, Logger) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector: The method is called after an instance of the MessageConnector has been instantiated.
init(ExternalRouting, RoutingWorkItemDecisionEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: The init method is called to initialize an ExternalRoutingConnector The method will be called after a new instance of an ExternalRoutingConnector has been created.
init(PhoneSystem, PhoneSystemStateEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector: The init method is called to initialize a PhoneSystemConnector.
init(AgentDeviceEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector: The init method is called to initialize an AgentDeviceControlConnector.
init(CallRoutingEventListener) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector: The init method is called to initialize a CallRoutingConnector The method will be called after a new instance of CallRoutingConnector has been created.
INQUIRY - Enum constant in enum class com.novomind.ecom.api.imail.model.AnswerType: The type INQUIRY represents an externally inquiry message that has been placed on the outgoing queue to be sent to it's recipient.
INTERMEDIATE - Enum constant in enum class com.novomind.ecom.api.imail.model.AnswerType: The type INTERMEDIATE represents an intermediate reply answer to the customer.
INTERMEDIATE_REPLY - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Means that the MessageTemplate is used as automatic intermediate reply template for the category.
IntermediateStorage - Interface in com.novomind.ecom.api.iagent.persistence.storage
IntermediateStorage.ValueType - Enum Class in com.novomind.ecom.api.iagent.persistence.storage: This enum represents the different value types for an IntermediateStorage.
IntermediateStorageProvider - Interface in com.novomind.ecom.api.iagent.provider
INTERNAL_FORWARDED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been forwarded internally to an agent that currently is not available.
internalForward() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder: This method returns an InternalForwardOperationBuilder.
InternalForwardListManipulator - Interface in com.novomind.ecom.api.iagent.frontend.forward: An InternalForwardListManipulator is used to manipulate the list of users that can be selected as target for forwarding of tickets and chats by a supervisor.
InternalForwardOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward: The InternalForwardOperationBuilder provides specific builders to build an internal forward operation on a ticket.
InternalForwardOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
InternalForwardOperationBuilder.WithTicket.WithDueDate - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward
INVALID_AGENTID - Enum constant in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason: The agent id is invalid or does not exist
INVALID_DEVICEID - Enum constant in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason: The device id is invalid or does not exist
INVALID_PASSWORD - Enum constant in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason: The password for the phone device login is wrong
isActive() - Method in interface com.novomind.ecom.api.iagent.state.BusinessHourInfo
isAgent() - Method in interface com.novomind.ecom.api.iagent.model.User: Returns true, if the user is an agent, otherwise false.
isAgent() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current agent flag which is held in this UserModifier.
isAlerting() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState: The method returns true if the agent device is connected and currently alerting an incoming call.
isAllowedForNewProcesses() - Method in interface com.novomind.ecom.api.iagent.model.Category
isAllowedForNewProcesses() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current allowed for new processes state which is held in this CategoryModifier.
isAllowedForPhoneTickets() - Method in interface com.novomind.ecom.api.iagent.model.Category
isAllowedForPhoneTickets() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current allowed for phone tickets state which is held in this CategoryModifier.
isAllowedRecategorizationDestination() - Method in interface com.novomind.ecom.api.iagent.model.Category
isAllowedRecategorizationDestination() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current allowed recategorization destination state which is held in this CategoryModifier.
isAllowedRecategorizationSource() - Method in interface com.novomind.ecom.api.iagent.model.Category
isAllowedRecategorizationSource() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current allowed recategorization source state which is held in this CategoryModifier.
isAnswerAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Category
isAnswerAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current answer allowed state which is held in this CategoryModifier.
isAssignTagsAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of assigning tags.
isAssignTagsAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to allow or disallow the feature of assigning tags.
isAutoProcessing() - Method in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Returns true if this MessageTemplateCategoryAssignmentType is usable only for automatic processing of mails, e.g.
isAutoRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category
isAutoRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current automatic routing state which is held in this CategoryModifier.
isAvailable() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability: An agent is generally available if the agent is logged on and ready and not paused.
isAvailableForCall() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability
isAvailableForChat() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability: An agent is available for chat if the agent is generally available and also ready for working on synchronous chats using the module CHAT.
isAvailableForMail() - Method in interface com.novomind.ecom.api.iagent.common.AgentAvailability: An agent is available for mail if the agent is generally available and also ready for working on asynchronous channel types using the module MAIL The agent may change the ready state for asynchronous channel types individually by an optional toggle button.
isBlockAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of blocking.
isBundlingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category
isBundlingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current bundling state which is held in this CategoryModifier.
isBusy() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState: The method returns true if the agent device is connected and currently busy.
isCallRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.User
isCallRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current call routing enabled value which is held in this UserModifier.
isChatCategory() - Method in interface com.novomind.ecom.api.iagent.model.Category
isChatCategory() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current chat category state which is held in this CategoryModifier.
isChatNotifying() - Method in interface com.novomind.ecom.api.iagent.state.AgentChatInfo: Returns true if the agent is getting notified for an incoming chat.
isClearanceAuthorization() - Method in interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent: Indicates whether the message has been selected or deselected for clearance authorization.
isClearanceRequired() - Method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions: If this option is enabled the message will stay on the outgoing folder and wait for clearance to be applied manually by a supervisor.
isClearanceRequired() - Method in interface com.novomind.ecom.api.iagent.model.Category
isClearanceRequired() - Method in interface com.novomind.ecom.api.iagent.model.User
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction
isClearanceRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to enable or disable a clearance authorization of the final answer on a ticket before being sent.
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent: The method indicates if the message requires a clearance before being sent to the customer.
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current clearance required state which is held in this CategoryModifier.
isClearanceRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current clearance required value which is held in this UserModifier.
isCloseWithoutAnswerAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Category
isCloseWithoutAnswerAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to allow or disallow the feature of closing a message without sending a message as answer by manual choice of the agent.
isCloseWithoutAnswerAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current close without answer allowed state which is held in this CategoryModifier.
isConnected() - Method in interface com.novomind.ecom.api.iagent.common.AgentDeviceState: The method returns true if the agent device is connected, otherwise false.
isCreateAndCloseAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method returns the current ability to allow or disallow the feature of create and close for the PhoneTicket.
isCreateAndCloseAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method returns the current ability to allow or disallow the feature of create and close for the QuickCase.
isCreateAndEnqueueAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method returns the current ability to allow or disallow the feature of create and enqueue for the PhoneTicket.
isCreateAndEnqueueAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method returns the current ability to allow or disallow the feature of create and enqueue for the QuickCase.
isCreateAndKeepAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method returns the current ability to allow or disallow the feature of create and keep for the PhoneTicket.
isCreateAndKeepAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method returns the current ability to allow or disallow the feature of create and keep for the QuickCase.
isCreateAndSendAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance: The method returns the current ability to allow or disallow the feature of create and send for the PhoneTicket.
isCreateAndSendAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance: The method returns the current ability to allow or disallow the feature of create and send for the QuickCase.
isCreateTicketAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of creating a ticket.
isCustom() - Method in interface com.novomind.ecom.api.iagent.model.ChatChannel
isEnabled() - Method in interface com.novomind.ecom.api.iagent.messenger.model.MessengerAccount: Returns the enabled status
isEnabled() - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Get the current enabled state which is held in this MessengerAccountModifier.
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Account: Returns the enabled status
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the chatbot enabled value which represents, whether the chatbot is currently activated.
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.ExternalRouting: Get the current enabled state of this ExternalRouting.
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason
isEnabled() - Method in interface com.novomind.ecom.api.iagent.model.PhoneSystem: Get the current enabled state of this PhoneSystem.
isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the current enabled state which is held in this AccountModifier.
isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot enabled value which is held in this ChatBotModifier.
isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Get the current enabled state which is held in this ExternalRoutingModifier.
isEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Get the current enabled state which is held in this PhoneSystemModifier.
isExplicit() - Method in interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent: The method returns true, if an agent has been explicitly assigned as target for the resubmitted ticket.
isExternalForwardAndCloseAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to allow or disallow the feature of externally forwarding a message and closing the ticket.
isExternalForwardAndKeepAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to allow or disallow the feature of externally forwarding a message and keep the message in the agent's personal inbox to continue processing the ticket.
isExternalForwardAndProcessAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to allow or disallow the feature of externally forwarding and processing a message.
isExternalInquiryAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to allow or disallow the feature of sending an external inquiry message.
isExternalRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category
isExternalRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current external routing state which is held in this CategoryModifier.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent: This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent: This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent: This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent: This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent: This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isFollowUp() - Method in interface com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent: This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
isForwardAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of forwarding.
isHeightPercentage() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
isHidden() - Method in interface com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent: If the method returns true this QueuedCallChangedEvent will not be displayed in the call course of the associated QueuedCall in the novomind iAGENT Supervisor or Desk application.
isIgnoreErrors() - Method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions: If this option is enabled the message will be deleted in case of a PermanentMessagingException thrown by the MessageConnector on send without any further action or notice.
isInline() - Method in interface com.novomind.ecom.api.iagent.model.RelatedAttachmentDataSource
isIntermediateReply() - Method in interface com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent: The method indicates if the answer sent by the agent is an intermediate reply.
isIntermediateReply() - Method in interface com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent: The method indicates if the answer sent automatically is an intermediate reply.
isLocked() - Method in interface com.novomind.ecom.api.iagent.model.User
isLocked() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Get the current locked flag which is held in this UserModifier.
isLoggedIn() - Method in interface com.novomind.ecom.api.iagent.common.AgentLoginState: The method returns true if the agent is currently logged in at the novomind iAGENT Desk.
isMultipleAllowed() - Method in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Returns true if more than one assignment of this MessageTemplateCategoryAssignmentType per Category is allowed, otherwise false.
isOpened() - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
isPaused() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState: The method returns true if the agent currently is in pause state.
isPauseRequested() - Method in interface com.novomind.ecom.api.iagent.common.AgentPauseState: The method returns true if the agent requested the pause state, but is currently not able to be paused e.g.
isPostProcessing() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState: The method returns true if the agent currently is in post processing state.
isPostProcessingRequested() - Method in interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState: The method returns true if the post processing state has been requested for this agent.
isPrintAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of printing.
isPrivilegedRoutingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.Category
isPrivilegedRoutingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current privileged routing state which is held in this CategoryModifier.
isReadOnly() - Method in interface com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorViewContext
isReadOnly() - Method in interface com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
isReadOnly() - Method in interface com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext
isReadOnly() - Method in interface com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext
isReadOnly() - Method in interface com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext
isRecategorizeAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of recategorization.
isResubmitAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of resubmission.
isRoutable() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogHandler: The method provides a Predicate for BacklogHandler that allows to filter only the routable BacklogHandler elements.
isSaveAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of saving.
isSendAfterClearanceAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to allow or disallow the feature of sending a message as answer and requesting a clearance authorization by manual choice of the agent.
isSendAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Account: Returns if the account is allowed to send answers
isSendAllowed() - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Get the current sendAllowed state which is held in this AccountModifier.
isSendAndQuitAfterDelayAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of sending and quitting after a delay.
isSendFilesAllowed() - Method in class com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance: The method returns the current ability to allow or disallow the feature of sending files.
isSendIntermediateReplyAllowed() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to allow or disallow the feature of sending an intermediate reply message.
isSendTypingEnabled() - Method in interface com.novomind.ecom.api.iagent.model.ChatBot: Get the sendTypingEnabled value which represents, whether the chatbot simulates typing events for compatible messengers.
isSendTypingEnabled() - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Get the current chatbot sendTypingEnabled value which is held in this ChatBotModifier.
isSilentMonitoringAllowed() - Method in interface com.novomind.ecom.api.iagent.model.Call: The method returns true if silent monitoring for the call was allowed, otherwise false.
isSpellcheckRequired() - Method in interface com.novomind.ecom.api.iagent.model.Category
isSpellcheckRequired() - Method in class com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance: The method returns the current ability to enable or disable the obligation of a spell check of the answer on a ticket before being sent.
isSpellcheckRequired() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current spellcheck required state which is held in this CategoryModifier.
isStateChangePerModuleEnabled() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability: The method checks if the agent has the ability to change his availability state individually per module.
isSubstractInactiveTimeRequired() - Method in interface com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput: The method returns true if the calculation must subtract any inactive time periods like inactive business hours.
issue - Variable in exception class com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException
issue - Variable in exception class com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
issue(Issue) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder
issue(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder
Issue - Interface in com.novomind.ecom.api.iagent.model: Represents an issue
IssueInternalForwardFilterContext - Interface in com.novomind.ecom.api.iagent.frontend.forward: The IssueInternalForwardFilterContext has all required information to provide a list of suitable users for the selected issues.
IssueNote - Interface in com.novomind.ecom.api.iagent.model: Represents a text note that has been applied to an Issue by an User An IssueNote always represents a snapshot, that means the current state of the note.
IssueNotes - Interface in com.novomind.ecom.api.iagent.model: Represents a collection of IssueNote associated with an Issue
IssueOperationResult - Interface in com.novomind.ecom.api.iagent.operation: This interface represents the result of a successful IssueOperation
IssueProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object that "knows" or can provide an Issue
IssueRecategorizationFilterContext - Interface in com.novomind.ecom.api.iagent.frontend.categories: The IssueRecategorizationFilterContext has all required information to provide a list of suitable categories for the current user and the selected issues.
IssueRecategorizationOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.recategorization: An IssueRecategorizationOperationFailedException is thrown by a recategorization operation on an Issue if the operation execution has failed.
IssueRecategorizationOperationFailedException(String, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException
IssueRecategorizationOperationFailedException(String, Throwable, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException
IssueRecategorizationOperationResult - Interface in com.novomind.ecom.api.iagent.operation.recategorization: This interface represents the result of a successful issue recategorization operation.
IssueRoutingInfo - Interface in com.novomind.ecom.api.imail.model: The interface IssueRoutingInfo provides additional information about the routing of an Issue.
IssueRoutingTagOperationResult - Interface in com.novomind.ecom.api.imail.operation.routingtags: This interface represents the result of a successful issue routing tag operation.
IssueViewContext - Interface in com.novomind.ecom.api.iagent.frontend: This interface is used to provide view context specific information for an issue.
isToggleEnabled() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
isToggleStickyEnabled() - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
isTopTextRelevant() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
isTopTextRelevant() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
isTransactionCodeRequiredForCall() - Method in interface com.novomind.ecom.api.iagent.model.Category
isTransactionCodeRequiredForCall() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current transaction code required for call state which is held in this CategoryModifier.
isTransactionCodeRequiredForChat() - Method in interface com.novomind.ecom.api.iagent.model.Category
isTransactionCodeRequiredForChat() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current transaction code required for chat state which is held in this CategoryModifier.
isTransactionCodeRequiredForMail() - Method in interface com.novomind.ecom.api.iagent.model.Category
isTransactionCodeRequiredForMail() - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Get the current transaction code required for mail state which is held in this CategoryModifier.
isUnassigned() - Method in interface com.novomind.ecom.api.iagent.model.Category
isUnmodified() - Method in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
isVisible() - Method in interface com.novomind.ecom.api.iagent.model.TextModule
isVisible() - Method in interface com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup
isVisible() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Get the current visibility which is held in this TextModuleNodeModifier.
isVisible() - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Get the current visibility which is held in this TextModuleNodeModifier.
isWorkTimeBreak() - Method in interface com.novomind.ecom.api.iagent.model.PauseReason
ITALIC - Enum constant in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement
itemId - Variable in exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
itemId - Variable in exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.ExtendedMessageConnector: As long as the ExtendedMessageConnector is active this method will be called periodically to retrieve messages from an external source.
iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector: As long as the MessageConnector is running this method will be called periodically to retrieve messages from an external source.
iterator() - Method in interface com.novomind.ecom.api.imail.core.connector.SimpleMessageConnector: As long as the SimpleMessageConnector is running this method will be called periodically to retrieve messages from an external source.

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joinContact(Contact, ContactRelationHandler.JoinStrategy) - Method in interface com.novomind.ecom.api.iagent.contact.ContactRelationHandler: Joins a target Contact non destructively to the source Contact.

L

language(Locale) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the language of the new ticket.
language(Locale) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the language of the quick case.
LanguageAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision: A AnalyzerDecision containing a Locale.
LanguageAnalyzerDecision(Locale) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision: Constructs a LanguageAnalyzerDecision for a Locale.
LanguageAnalyzerDecision(Locale, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision: Constructs a LanguageAnalyzerDecision for a Locale with a confidence value.
lastModified() - Method in interface com.novomind.ecom.api.iagent.model.Attachment
LocalizedDescribed - Interface in com.novomind.ecom.api.iagent.common: Represents an object with a localized description
LocalizedDisplayNamed - Interface in com.novomind.ecom.api.iagent.common: Represents an object with a localized display name
location(Location) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the Location of the new ticket.
Location - Interface in com.novomind.ecom.api.iagent.model: Represents a Location object
LocationAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision: A AnalyzerDecision containing a Location.
LocationAnalyzerDecision(Location) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision: Constructs a LocationAnalyzerDecision for a Location.
LocationAnalyzerDecision(Location, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision: Constructs a LocationAnalyzerDecision for a Location with a confidence value.
LocationModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
loginAgent(AgentDeviceLoginRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector: Log on an agent on a phone device connected to the phone system.
logoutAgent(ConnectedAgentDevice) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector: Log out an agent from a connected device.
LONG - Enum constant in enum class com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType

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MailAgentPlugin - Annotation Interface in com.novomind.ecom.api.imail.agent: Runtime annotation used to mark plugins for the novomind iAGENT mail agent process.
MailInfoTab - Class in com.novomind.ecom.api.imail.common.frontend.mailinfo: Instances of this class are used as return values of MailInfoTabProvider to define and display custom tabs in the mail info view (Supervisor and Agent)
MailInfoTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab: Initializes a newly created MailInfoTab
MailInfoTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: A MailInfoTabProvider is used to build a custom mail info tab.
MailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface provides information and functionality for view context sensitive data and operations.
MailMessage - Interface in com.novomind.ecom.api.imail.model: Represents an object, that has a jakarta.mail.Message
manipulateExternalForwardReplyMessage(ExternalReplyMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator: This method is called before the reply message of an external forward operation enters the processing cycle.
manipulateExternalInquiryReplyMessage(ExternalReplyMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator: This method is called before the reply message of an external inquiry enters the processing cycle.
manipulateIncomingMessage(IncomingMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.IncomingMessageManipulator: This method is called before the incoming message enters the processing cycle.
manipulateIncomingTextChatMessage(IncomingTextChatMessageManipulationInput) - Method in interface com.novomind.ecom.api.iagent.manipulator.IncomingChatMessageManipulator: This method is called before the incoming text chat message is processed and persisted.
manipulateOutgoingTextChatMessage(OutgoingTextChatMessageManipulationInput) - Method in interface com.novomind.ecom.api.iagent.manipulator.OutgoingChatMessageManipulator: This method is called before the outgoing text chat message is processed, persisted and sent.
manipulateTemplateMessage(TemplateMessageManipulationInput) - Method in interface com.novomind.ecom.api.imail.core.TemplateMessageManipulator: This method is called before the template message enters the processing cycle.
MasterEntity - Interface in com.novomind.ecom.api.iagent.persistence: An Entity is a persistent object, that holds master data.
MenuItemProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.menu: The MenuItemProvider provides connection points to the supervisor menu.
MessageAccessValidationException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a message access validation exception has occurred.
MessageAccessValidationException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.MessageAccessValidationException: Constructs a MessageAccessValidationException with the specified detail message.
MessageAccessValidationException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.MessageAccessValidationException: Constructs a MessageAccessValidationException with the specified detail message and cause.
MessageAccessValidationException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.MessageAccessValidationException: Constructs a MessageAccessValidationException with the specified cause and a detail message of (cause == null ? null : cause.toString()) (which typically contains the class and detail message of cause).
MessageAccessValidator - Interface in com.novomind.ecom.api.iagent.validator: The MessageAccessValidator is an extension point used to validate access to a message.
MessageAccessValidatorContext - Interface in com.novomind.ecom.api.iagent.validator.context: This interface provides information for message access validator context sensitive data.
MessageAttachmentDataSource - Interface in com.novomind.ecom.api.iagent.model: A MessageAttachmentDataSource provides access to attachments associated with a MailMessage.
MessageConnector<T> - Interface in com.novomind.ecom.api.imail.core.connector: This interface is an extension point to implement message retrieval from different sources to the iAGENT system and also the delivery of the messages back to the source, after the message has been answered by the iAGENT system.
MessageConnectorPlugin - Annotation Interface in com.novomind.ecom.api.imail.core.connector: Runtime annotation used to mark a MessageConnector.
MessageFilterMenuItem<T> - Interface in com.novomind.ecom.api.imail.common.frontend.menu: This interface is used to display custom menu entries in the backlog menu of the novomind iAGENT Supervisor or Desk frontend.
MessageFilterMenuViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.menu: This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the frontend.
MessageFormat - Interface in com.novomind.ecom.api.iagent.model
messageFormatNames() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.CustomChannel
MessageHandler - Interface in com.novomind.ecom.api.iagent.message: This handler provides basic functionality to access and handle messages.
MessageInfo - Interface in com.novomind.ecom.api.imail.model: A MessageInfo object provides information about a message
MessageIterator<T> - Interface in com.novomind.ecom.api.imail.core.connector: A MessageIterator is provided by a MessageConnector and is used to retrieve and process messages from an external source and also to remove them from the underlying source after being processed successfully.
messageReceivedFailed(MessengerMessageReceivedFailedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener: Notifies that a messenger message has not been received successfully.
messageReceivedSuccessful(MessengerMessageReceivedSuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener: Notifies that a messenger message has been received successfully.
messageSent(AgentExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been successfully sent to the external recipient due to an external forward and close operation by an agent.
messageSent(AgentExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by an agent.
messageSent(AgentExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by an agent.
messageSent(AgentExternalInquiryMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been successfully sent to the external recipient due to an external inquiry operation by an agent.
messageSent(AgentIntermediateMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after an intermediate message has been successfully sent by an agent.
messageSent(AgentMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been successfully sent and the associated ticket has been closed by an agent.
messageSent(AutoExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after an automatically generated message has been sent to an external recipient due to an automatic external forward and close operation based on the configuration of the ticket's category.
messageSent(AutoExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after an automatically generated message has been sent to an external recipient due to an automatic external forward operation based on the configuration of the ticket's category.
messageSent(AutoIntermediateMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after an automatically generated intermediate reply message has been sent due to the configuration of the ticket's category.
messageSent(AutoMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after an automatically generated message has been sent and the associated ticket has been closed e.g.
messageSent(ConfirmationMessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a confirmation message has been successfully sent.
messageSent(ExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward and close operation within the novomind iAGENT core process.
messageSent(ExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
messageSent(ExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: The method is called after a message associated with a Ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
messageSent(ExternalMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been answered by an external recipient, successfully sent and the associated ticket has been closed.
messageSent(MessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: The method is called after a message has been successfully sent and the associated ticket has has been closed within the novomind iAGENT core process.
messageSent(MessageSentEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: The method is called after a message has been successfully sent within the novomind iAGENT core process.
messageSent(MessageSentTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: The method is called after a message associated with a Ticket has been successfully sent within the novomind iAGENT core process.
messageSent(SupervisorExternalForwardMessageSentAndTicketClosedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been successfully sent to the external recipient due to an external forward and ticket close operation by a supervisor.
messageSent(SupervisorExternalForwardMessageSentAndTicketForwardedEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by a supervisor.
messageSent(SupervisorExternalForwardMessageSentAndTicketKeptEvent) - Method in interface com.novomind.ecom.api.imail.core.MessageSentEventListener: This more specific method is called after a message has been successfully sent to the external recipient due to an external forward operation by a supervisor.
MessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent and the ticket has been closed within the novomind iAGENT core process.
MessageSentEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message has been successfully sent within the novomind iAGENT core process.
MessageSentEventListener - Interface in com.novomind.ecom.api.imail.core: This interface is an extension point to take any action immediately after a message has been sent successfully.
MessageSentTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent within the novomind iAGENT core process.
MessageTab - Class in com.novomind.ecom.api.imail.common.frontend.message
MessageTab(String, String) - Constructor for class com.novomind.ecom.api.imail.common.frontend.message.MessageTab: Initializes a newly created MessageTab
MessageTabProvider - Interface in com.novomind.ecom.api.imail.common.frontend.message: A MessageTabProvider is used to build a custom message tab.
MessageTemplate - Interface in com.novomind.ecom.api.iagent.model: Represents a template.
MessageTemplate.Type - Enum Class in com.novomind.ecom.api.iagent.model: This enumeration describes the type of a MessageTemplate.
MessageTemplateCategoryAssignment - Interface in com.novomind.ecom.api.iagent.model: Represents an assignment of a MessageTemplate to a Category for a specific MessageTemplateCategoryAssignmentType.
MessageTemplateCategoryAssignmentType - Enum Class in com.novomind.ecom.api.iagent.model: This enumeration describes the type of association between a MessageTemplate and a Category.
MessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message: This interface provides information and functionality for view context sensitive data and operations.
MessengerAccount - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a messenger account
MessengerAccountConnectorTab - Class in com.novomind.ecom.api.iagent.messenger.frontend: Represents a customized MessengerAccountConnectorTab
MessengerAccountConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab: The path of the customized .xhtml must be inside 'META-INF/views'.
MessengerAccountConnectorTabProvider - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A MessengerAccountConnectorTabProvider is used to provide a custom MessengerAccountConnectorTab.
MessengerAccountConnectorTabViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A MessengerAccountConnectorTabViewContext provides a MessengerAccountModifier which is used to change the subjacent MessengerAccount.
MessengerAccountModifier - Interface in com.novomind.ecom.api.iagent.messenger.persistence: Defines an API to modify an instance of type MessengerAccount
MessengerAccountPersistencyHandler - Interface in com.novomind.ecom.api.iagent.messenger.persistence: A persistency handler to create, update or delete instances of MessengerAccount
MessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an audio data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerAudioDataMessageReceived(MessengerAudioDataMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger audio data message has been received.
MessengerAudioDataMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerAudioDataMessageReceivedEvent provides all information about the received audio data message.
messengerAudioDataMessageSent(MessengerAudioDataMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger audio data message has been sent by an external system.
MessengerAudioDataMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerAudioDataMessageSentEvent provides all information about the audio data message sent by an external system.
MessengerAudioUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an audio url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerAudioUrlMessageReceived(MessengerAudioUrlMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger audio url message has been received.
MessengerAudioUrlMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerAudioUrlMessageReceivedEvent provides all information about the received audio url message.
messengerAudioUrlMessageSent(MessengerAudioUrlMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger audio url message has been sent by an external system.
MessengerAudioUrlMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerAudioUrlMessageSentEvent provides all information about the audio url message sent by an external system.
MessengerConnector - Interface in com.novomind.ecom.api.iagent.messenger.connector: This interface is an extension point to implement message retrieval from different sources to the novomind iAGENT system and also the delivery of the messages back to the source, after the message has been answered by the novomind iAGENT system.
MessengerConnectorConversationTypingEventListener - Interface in com.novomind.ecom.api.iagent.messenger.event: The MessengerConnectorConversationTypingEventListener is an interface that implements the callback event functions triggered due to a previously received conversation typing event.
MessengerConnectorEventListener - Interface in com.novomind.ecom.api.iagent.messenger.event: The MessengerConnectorEventListener is an interface that implements the callback event functions triggered due to a received messenger message and handled by the novomind iAGENT system.
MessengerConnectorEventProcessingFailedException - Exception Class in com.novomind.ecom.api.iagent.messenger.exception: Signals that an exception has occurred during the processing of a messenger connector event.
MessengerConnectorEventProcessingFailedException() - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorEventProcessingFailedException
MessengerConnectorEventProcessingFailedException(String) - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorEventProcessingFailedException
MessengerConnectorEventProcessingFailedException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorEventProcessingFailedException
MessengerConnectorMessageReceivedStatusEventListener - Interface in com.novomind.ecom.api.iagent.messenger.event: The MessengerConnectorMessageReceivedStatusEventListener is an interface that implements the callback event functions triggered due to the previously received messenger message.
MessengerConnectorMessageSender - Interface in com.novomind.ecom.api.iagent.messenger.connector: The MessengerConnectorMessageSender is an interface that implements the callback event functions triggered when messages need to be sent.
MessengerConnectorPermanentSendException - Exception Class in com.novomind.ecom.api.iagent.messenger.exception: Signals that a permanent exception has occurred during the sending of a messenger connector event.
MessengerConnectorPermanentSendException() - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorPermanentSendException
MessengerConnectorPermanentSendException(String) - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorPermanentSendException
MessengerConnectorPermanentSendException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorPermanentSendException
MessengerConnectorPlugin - Annotation Interface in com.novomind.ecom.api.iagent.messenger.connector: Runtime annotation used to mark a MessengerConnector.
MessengerConnectorStatusReceivedEventListener - Interface in com.novomind.ecom.api.iagent.messenger.event: The MessengerConnectorStatusReceivedEventListener is an interface that implements the callback event functions triggered due to the previously received messenger status.
MessengerConnectorStatusSender - Interface in com.novomind.ecom.api.iagent.messenger.connector: The MessengerConnectorStatusSender is an interface that implements the callback event functions triggered when statuses need to be sent.
MessengerConnectorTemporarySendException - Exception Class in com.novomind.ecom.api.iagent.messenger.exception: Signals that a temporary exception has occurred during the sending of a messenger connector event.
MessengerConnectorTemporarySendException() - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorTemporarySendException
MessengerConnectorTemporarySendException(String) - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorTemporarySendException
MessengerConnectorTemporarySendException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorTemporarySendException
MessengerConversationTypingEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerConversationTypingEvent signals that someone started or stopped typing in a messenger conversation.
MessengerConversationTypingReceivedFailedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerConversationTypingReceivedFailedEvent provides all information about a conversation typing event that was not received successfully.
MessengerConversationTypingReceivedSuccessfulEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerConversationTypingReceivedSuccessfulEvent provides all information about a conversation typing event that was received successfully.
messengerConversationTypingStatus(MessengerConversationTypingEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that the typing status of a messenger conversation has changed.
MessengerConversationTypingStatus - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a typing status has been sent to or retrieved from an external source by a MessengerConnector.
MessengerConversationTypingStatus.Type - Enum Class in com.novomind.ecom.api.iagent.messenger.model: Represents the typing status type.
messengerDeletedMessage(MessengerDeletedMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger message was deleted.
MessengerDeletedMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerDeletedMessageEvent signals that a specific messenger message has been deleted.
messengerDeliveredMessage(MessengerDeliveredMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger message was delivered successfully.
MessengerDeliveredMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerDeliveredMessageEvent signals that a specific messenger message has been delivered.
messengerEditedMessage(MessengerEditedMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger message was edited.
MessengerEditedMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerEditedMessageEvent signals that a specific messenger message has been edited.
MessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a file data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerFileDataMessageReceived(MessengerFileDataMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger file data message has been received.
MessengerFileDataMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerFileDataMessageReceivedEvent provides all information about the received file data message.
messengerFileDataMessageSent(MessengerFileDataMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger file data message has been sent by an external system.
MessengerFileDataMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerFileDataMessageSentEvent provides all information about the file data message sent by an external system.
MessengerFileUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a file url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerFileUrlMessageReceived(MessengerFileUrlMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger file url message has been received.
MessengerFileUrlMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerFileUrlMessageReceivedEvent provides all information about the received file url message.
messengerFileUrlMessageSent(MessengerFileUrlMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger file url message has been sent by an external system.
MessengerFileUrlMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerFileUrlMessageSentEvent provides all information about the file url message sent by an external system.
MessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an image data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerImageDataMessageReceived(MessengerImageDataMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger image data message has been received.
MessengerImageDataMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerImageDataMessageReceivedEvent provides all information about the received image data message.
messengerImageDataMessageSent(MessengerImageDataMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger image data message has been sent by an external system.
MessengerImageDataMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerImageDataMessageSentEvent provides all information about the image data message sent by an external system.
MessengerImageUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an image url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerImageUrlMessageReceived(MessengerImageUrlMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger image url message has been received.
MessengerImageUrlMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerImageUrlMessageReceivedEvent provides all information about the received image url message.
messengerImageUrlMessageSent(MessengerImageUrlMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger image url message has been sent by an external system.
MessengerImageUrlMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerImageUrlMessageSentEvent provides all information about the image url message sent by an external system.
MessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a media data messenger message with binary data that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerMediaMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a media messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerMediaUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a media url messenger message with an url that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerMessageEvent provides all information about a messenger message event.
MessengerMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerMessageReceivedEvent provides all information about a received messenger message event.
MessengerMessageReceivedFailedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerMessageReceivedFailedEvent provides all information about a messenger message that was not received successfully.
MessengerMessageReceivedSuccessfulEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerMessageReceivedSuccessfulEvent provides all information about a messenger message that was received successfully.
MessengerMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerMessageSentEvent provides all information about a sent messenger message event.
MessengerMessageStatusEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerMessageStatusEvent signals that a message status has been received.
MessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a raw messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerRawMessageAgentViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A MessengerRawMessageAgentViewContext provides information about the raw messenger message to be displayed in the agent view.
MessengerRawMessageArchiveAccessViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A MessengerRawMessageArchiveAccessViewContext provides information about the raw messenger message to be displayed for a chat retrieved directly via an archive access.
MessengerRawMessageBacklogViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A MessengerRawMessageBacklogViewContext provides information about the raw messenger message to be displayed in the backlog view.
MessengerRawMessageComponent - Class in com.novomind.ecom.api.iagent.messenger.frontend: Represents a component to diplay a raw messenger message.
MessengerRawMessageComponent(String) - Constructor for class com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent: Constructs a MessengerRawMessageComponent.
MessengerRawMessageComponentProvider - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A MessengerRawMessageComponentProvider is used to provide a raw MessengerRawMessageComponent for a MessengerRawMessageViewContext which represents a raw messenger message to be displayed.
messengerRawMessageReceived(MessengerRawMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger raw message has been received.
MessengerRawMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerRawMessageReceivedEvent provides all information about the received raw message.
MessengerRawMessageSearchResultViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A MessengerRawMessageSearchResultViewContext provides information about the raw messenger message to be displayed in the search result view.
messengerRawMessageSent(MessengerRawMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger raw message has been sent by an external system.
MessengerRawMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerRawMessageSentEvent provides all information about the raw message sent by an external system.
MessengerRawMessageViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A MessengerRawMessageViewContext provides information about the raw messenger message to be displayed.
messengerReadMessage(MessengerReadMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger message was read.
MessengerReadMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerReadMessageEvent signals that a specific messenger message has been read.
messengerSendMessageFailed(MessengerSendMessageFailedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that sending a messenger message failed.
MessengerSendMessageFailedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerSendMessageFailedEvent provides all information about a messenger message that failed to be sent.
messengerSentMessage(MessengerSentMessageEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger message was sent successfully.
MessengerSentMessageEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerSentMessageEvent signals that a specific messenger message has been sent.
MessengerStatusReceivedFailedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerStatusReceivedFailedEvent provides all information about a messenger status event that was not received successfully.
MessengerStatusReceivedSuccessfulEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerStatusReceivedSuccessfulEvent provides all information about a messenger status event that was received successfully.
MessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a text messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerTextMessageReceived(MessengerTextMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger text message has been received.
MessengerTextMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerTextMessageReceivedEvent provides all information about the received text message.
messengerTextMessageSent(MessengerTextMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger text message has been sent by an external system.
MessengerTextMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerTextMessageSentEvent provides all information about the text message sent by an external system.
MessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a video data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerVideoDataMessageReceived(MessengerVideoDataMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger video data message has been received.
MessengerVideoDataMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerVideoDataMessageReceivedEvent provides all information about the received video data message.
messengerVideoDataMessageSent(MessengerVideoDataMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger video data message has been sent by an external system.
MessengerVideoDataMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerVideoDataMessageSentEvent provides all information about the video data message sent by an external system.
MessengerVideoUrlMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a video url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
messengerVideoUrlMessageReceived(MessengerVideoUrlMessageReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger video url message has been received.
MessengerVideoUrlMessageReceivedEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerVideoUrlMessageReceivedEvent provides all information about the received video url message.
messengerVideoUrlMessageSent(MessengerVideoUrlMessageSentEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener: Notifies that a messenger video url message has been sent by an external system.
MessengerVideoUrlMessageSentEvent - Interface in com.novomind.ecom.api.iagent.messenger.event: A MessengerVideoUrlMessageSentEvent provides all information about the video url message sent by an external system.
ModifiableAgentAvailability - Interface in com.novomind.ecom.api.iagent.common: Represents the agent availability states for specific module and allows to change it.
ModifiableAgentPauseState - Interface in com.novomind.ecom.api.iagent.common: This interface provides information about the agent pause state and also allows to change it.
ModifiableAgentPostProcessingState - Interface in com.novomind.ecom.api.iagent.common: This interface provides information about the agent post processing state and also allows to change it.
ModifiableIssueNotes - Interface in com.novomind.ecom.api.iagent.model: Represents a Collection of IssueNote associated with an Issue Allows to add new notes to the issue.
Modifier<T> - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type MasterEntity
MOVE - Enum constant in enum class com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy

N

name - Variable in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab
name() - Element in annotation interface com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel
name() - Element in annotation interface com.novomind.ecom.api.iagent.plugin.ExternalRoutingConnectorPlugin: The name is used to identify the external routing plugin.
name() - Element in annotation interface com.novomind.ecom.api.iagent.plugin.PhoneSystemConnectorPlugin: The name is used to identify the phone system connector plugin.
name() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.CustomChannel
NAME_EMAIL - Static variable in interface com.novomind.ecom.api.iagent.model.Channel
NAME_FAX - Static variable in interface com.novomind.ecom.api.iagent.model.Channel
NAME_HTML - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat
NAME_LETTER - Static variable in interface com.novomind.ecom.api.iagent.model.Channel
NAME_PDF - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat
NAME_TEXT - Static variable in interface com.novomind.ecom.api.iagent.model.MessageFormat
names() - Element in annotation interface com.novomind.ecom.api.iagent.common.event.CustomEventFilter
NEW_PROCESS - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Means that the MessageTemplate is used as new process template for the category.
next(NextMessageInfo) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator: Returns the next element in the iteration.
NextMessageInfo - Interface in com.novomind.ecom.api.imail.core.connector: This interface provides additional information during message retrieval for a MessageIterator.
NO_CLASSIFICATION - Enum constant in enum class com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification: no specific classification
NOANSWER - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause: The call has been finished due to a timeout while delivering the call, because the target device did not answer within a specified time period.
NOANSWER - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause: The call could not be connected, because the target device did not answer within a specified time period.
NOANSWER - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause: The call could not be redirected, because the external target did not answer within a specified time period.
NONE - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType: default - no special highlight behaviour
NONE - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType: default - no special behaviour on ticket selection
NONE - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type: default - no special behaviour
NONE - Enum constant in enum class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType: default - no special behaviour.
NONE - Static variable in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
NORMAL_CLEARING - Enum constant in enum class com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause: The call is finished normally e.g.
NORMAL_CLEARING - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause: The call has been finished normally due to hang up operation.
NoteAttachmentDataSource - Interface in com.novomind.ecom.api.iagent.model: A NoteAttachmentDataSource provides access to attachments associated with an IssueNote.
NOTIFICATION - Enum constant in enum class com.novomind.ecom.api.imail.model.AnswerType: The type NOTIFICATION represents an automatic generated message that has been placed on the outgoing queue to be sent to it's recipient.

O

OnlineAgentCategoryVisibility - Enum Class in com.novomind.ecom.api.iagent.visibility.category.visibilities: This class contains all possible visibilities for the tenants in the role online agent
OnlineAgentCategoryVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.category: This class represents an online agent visibility context for a category
OnlineAgentTenantVisibility - Enum Class in com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities: This class contains all possible visibilities for the tenants in the role online agent
OnlineAgentTenantVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.tenant.context: This class represents an online agent visibility context for a tenant
OPEN_ON_LOGIN - Enum constant in enum class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent: Opens the agent sidebar when an agent has logged in.
OPEN_ON_PHONE_DEVICE_BUSY - Enum constant in enum class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent: Opens the agent sidebar when the phone device is busy.
Operation<T> - Interface in com.novomind.ecom.api.iagent.operation: Represents an executable operation.
OperationFailedException - Exception Class in com.novomind.ecom.api.iagent.exception: Generic exception to be used for all kinds of errors during API operations
OperationFailedException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.OperationFailedException
OperationFailedException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.OperationFailedException
OperationFailedException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.OperationFailedException
OperationResult - Interface in com.novomind.ecom.api.iagent.operation: This interface represents the result of a successfully executed Operation
OptionalBacklogMessageInfo - Interface in com.novomind.ecom.api.imail.model: A OptionalBacklogMessageInfo object provides optional information about a BacklogMessage.
OptionalCallParticipationChange - Interface in com.novomind.ecom.api.iagent.call: An OptionalCallParticipationChange indicates an optional change of any of the participants during a call.
OptionalCategoryProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object that optionally provides a Category.
OptionalExternalEventIdProvider - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an object, that optionally has an external event id
OptionalLocationProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object that optionally provides a Location.
OptionalSentMessageInfo - Interface in com.novomind.ecom.api.imail.model: A OptionalSentMessageInfo object provides optional information about a SentMessage.
OptionalTenantProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object that optionally provides a Tenant.
OUTGOING - Enum constant in enum class com.novomind.ecom.api.iagent.model.Account.AccountType: Means that the account is an outgoing account.
OUTGOING_CALL - Enum constant in enum class com.novomind.ecom.api.iagent.call.CallType: Represents an outgoing call from an agent device to any target.
OutgoingCall - Interface in com.novomind.ecom.api.iagent.model: The interface represents an outgoing call from an agent device to any target.
outgoingCallDelivered(OutgoingCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates an alerting outgoing call from an agent device.
OutgoingCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An OutgoingCallDeliveredEvent is triggered, when an OutgoingCall initiated by an agent is ringing (alerting) on the target device.
outgoingCallEstablished(OutgoingCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates that an outgoing call from an agent device has been accepted by the target and the connection has been established.
OutgoingCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An OutgoingCallEstablishedEvent is triggered, when an OutgoingCall initiated by an agent has been established between the agent and the target device.
outgoingCallFinished(OutgoingCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates that an outgoing call has finished.
OutgoingCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An OutgoingCallFinishedEvent indicates that an OutgoingCall has been finished.
OutgoingCallProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that provides an OutgoingCall.
outgoingCallRedirected(OutgoingCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates that an outgoing call has been redirected to an external target that is not a connected agent device.
OutgoingCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An OutgoingCallRedirectedEvent is triggered, when an OutgoingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
OutgoingCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An OutgoingCallStateChangedEvent is a state change event related to an OutgoingCall
outgoingCallTransferred(OutgoingCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener: Indicates that an outgoing call has been transferred from an agent device to another logged on agent device.
OutgoingCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An OutgoingCallTransferredEvent is triggered, when an OutgoingCall initiated by an agent has been transferred from the agent device to another agent device.
OutgoingChatMessageManipulator - Interface in com.novomind.ecom.api.iagent.manipulator: This plugin allows to manipulate the outgoing chat message before being processed and sent.
OutgoingChatStep - Interface in com.novomind.ecom.api.iagent.model: Represents an outgoing message ChatStep that will be sent.
OutgoingChatStepInfo - Interface in com.novomind.ecom.api.iagent.model
outgoingChatStepSent(AgentOutgoingChatStepSentEvent) - Method in interface com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener: This more specific method is called asynchronously after an outgoing message chatstep has been sent by an agent.
outgoingChatStepSent(BotOutgoingChatStepSentEvent) - Method in interface com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener: This more specific method is called asynchronously after an outgoing message chatstep has been sent by a chatbot.
outgoingChatStepSent(OutgoingChatStepSentEvent) - Method in interface com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener: The method is called asynchronously after an outgoing message chatstep has been sent.
outgoingChatStepSent(SystemOutgoingChatStepSentEvent) - Method in interface com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener: This more specific method is called asynchronously after an outgoing message chatstep has been sent automatically by the system.
OutgoingChatStepSentEvent - Interface in com.novomind.ecom.api.iagent.chat.listener: This event is triggered asynchronously when an outgoing message chatstep has been sent.
OutgoingChatStepSentEventListener - Interface in com.novomind.ecom.api.iagent.chat.listener: This interface is an extension point to take any action immediately after an outgoing message chatstep has been sent.
OutgoingMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for outgoing mails
OutgoingMessage - Interface in com.novomind.ecom.api.imail.model: Represents a MailMessage that has been answered and is waiting to be processed e.g.
OutgoingMessageHandler - Interface in com.novomind.ecom.api.iagent.message: This handler provides functionality to append a Message to the central outgoing message folder to be sent by a specific Account.
OutgoingMessageHandler.SendOptions - Class in com.novomind.ecom.api.iagent.message: Represents options to send a message
OutgoingMessageInfo - Interface in com.novomind.ecom.api.imail.model: A OutgoingMessageInfo object provides information about an OutgoingMessage.
OutgoingMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an audio data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerAudioDataMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerAudioDataMessageInfo object provides information about an OutgoingMessengerAudioDataMessage.
OutgoingMessengerConversationTypingStatus - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a typing status that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerConversationTypingStatusInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerConversationTypingStatusInfo object provides information about an OutgoingMessengerConversationTypingStatus.
OutgoingMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a file data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerFileDataMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerFileDataMessageInfo object provides information about an OutgoingMessengerFileDataMessage.
OutgoingMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an image data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerImageDataMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerImageDataMessageInfo object provides information about an OutgoingMessengerImageDataMessage.
OutgoingMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a media data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerMessageInfo object provides information about an OutgoingMessengerMessage.
OutgoingMessengerMessageReadStatus - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a read status that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerMessageReadStatusInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerMessageReadStatusInfo object provides information about an OutgoingMessengerMessageReadStatus.
OutgoingMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a raw messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerRawMessageAgentViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A OutgoingMessengerRawMessageAgentViewContext provides information about the outgoing raw messenger message to be displayed in the agent view.
OutgoingMessengerRawMessageArchiveAccessViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A OutgoingMessengerRawMessageArchiveAccessViewContext provides information about the outgoing raw messenger message to be displayed for a chat retrieved directly via an archive access.
OutgoingMessengerRawMessageBacklogViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A OutgoingMessengerRawMessageBacklogViewContext provides information about the outgoing raw messenger message to be displayed in the backlog view.
OutgoingMessengerRawMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerRawMessageInfo object provides information about an OutgoingMessengerRawMessage.
OutgoingMessengerRawMessageSearchResultViewContext - Interface in com.novomind.ecom.api.iagent.messenger.frontend: A OutgoingMessengerRawMessageSearchResultViewContext provides information about the outgoing raw messenger message to be displayed in the search result view.
OutgoingMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a text messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerTextMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerTextMessageInfo object provides information about an OutgoingMessengerTextMessage.
OutgoingMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a video data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerVideoDataMessageInfo - Interface in com.novomind.ecom.api.iagent.messenger.model: An OutgoingMessengerVideoDataMessageInfo object provides information about an OutgoingMessengerVideoDataMessage.
OutgoingTextChatMessageManipulationInput - Interface in com.novomind.ecom.api.iagent.manipulator.input: An OutgoingTextChatMessageManipulationInput contains all information to manipulate an outgoing text chat message.
OutgoingTextChatMessageManipulationResult - Class in com.novomind.ecom.api.iagent.manipulator.result: Represents the result of the optional outgoing text chat message manipulation by an OutgoingChatMessageManipulator.
OutgoingTextChatMessageManipulationResult(TextChatMessage) - Constructor for class com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult: Creates an OutgoingTextChatMessageManipulationResult with a manipulated text chat message

P

pause() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState: This method puts the agent into pause state.
pause(PauseReason) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState: This method puts the agent into pause state with the specified PauseReason.
PauseReason - Interface in com.novomind.ecom.api.iagent.model: A PauseReason represents the reason for a pause of an agent.
PermanentMessagingException - Exception Class in com.novomind.ecom.api.imail.exception: The exception represents a permanent error during message processing
PermanentMessagingException(String) - Constructor for exception class com.novomind.ecom.api.imail.exception.PermanentMessagingException
PermanentMessagingException(String, Exception) - Constructor for exception class com.novomind.ecom.api.imail.exception.PermanentMessagingException
PersistencyException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a Persistency Exception has occurred.
PersistencyException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.PersistencyException: Constructs a PersistencyException with the specified detail message.
PersistencyException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.PersistencyException: Constructs a PersistencyException with the specified detail message and cause.
PersistencyException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.PersistencyException: Constructs a PersistencyException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
PersistencyHandler - Interface in com.novomind.ecom.api.imail.routing.persistence: A Handler to create, update or delete instances of MasterEntity
PhoneDeviceState - Enum Class in com.novomind.ecom.api.iagent.state: Represents the types of phone device states
phoneDeviceStateChanged(PhoneDeviceStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateEventListener: Indicates that the state of a phone device has changed
PhoneDeviceStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A PhoneDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice.
PhoneDeviceStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call: The PhoneDeviceStateEventListener is an interface that implements the callback event functions triggered due to phone device state changes.
PhoneSystem - Interface in com.novomind.ecom.api.iagent.model: A PhoneSystem provides all required information and configuration for a PhoneSystemConnector.
PhoneSystemConnector - Interface in com.novomind.ecom.api.iagent.connector.call: The PhoneSystemConnector is an abstract interface to provide life cycle functionality to the client side phone system connector implementations within the novomind iAGENT routing process.
PhoneSystemConnectorPlugin - Annotation Interface in com.novomind.ecom.api.iagent.plugin: Runtime annotation used to mark a PhoneSystemConnector.
PhoneSystemConnectorTab - Class in com.novomind.ecom.api.imail.routing.frontend.connector.tab: Represents a customized PhoneSystemConnectorTab
PhoneSystemConnectorTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab: The path of the customized .xhtml must be inside 'META-INF/views', e.g.
PhoneSystemConnectorTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.tab: A PhoneSystemConnectorTabProvider is used to provide a custom PhoneSystemConnectorTab.
PhoneSystemConnectorTabViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.connector.context: A PhoneSystemConnectorTabViewContext provides a PhoneSystemModifier which is used to change the underlying PhoneSystem.
PhoneSystemException - Exception Class in com.novomind.ecom.api.iagent.exception: Generic exception to be used for all kinds of errors related to a PhoneSystemConnector
PhoneSystemException() - Constructor for exception class com.novomind.ecom.api.iagent.exception.PhoneSystemException
PhoneSystemException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.PhoneSystemException
PhoneSystemException(String, int) - Constructor for exception class com.novomind.ecom.api.iagent.exception.PhoneSystemException
PhoneSystemException(String, int, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.PhoneSystemException
PhoneSystemModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type PhoneSystem
phoneSystemStateChanged(PhoneSystemStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateEventListener: Indicates a general system state change of a PhoneSystemConnector
PhoneSystemStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A PhoneSystemStateChangedEvent is an event triggered due to a general state change of the remote system of a PhoneSystemConnector
PhoneSystemStateChangedEvent.PhoneSystemState - Enum Class in com.novomind.ecom.api.iagent.routing.event.call: Represents all types of phone system states.
PhoneSystemStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.call: The PhoneSystemStateEventListener is an interface that implements the callback event functions to be called on phone system state changes e.g.
PluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle: This interface represents all events concerning the lifecycle of a plugin bundle.
PluginBundleLifecycleEventListener - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle: This interface is an extension point to take any action on plugin bundle lifecycle events.
pngIconResourcePath() - Element in annotation interface com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel: The method may return the resource path to the optional PNG icon resource of the CustomChatChannel.
pngIconResourcePath() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.CustomChannel: The method may return the resource path to the optional PNG icon resource of the CustomChannel.
postIncomingMessage(PostIncomingMessageEvent) - Method in interface com.novomind.ecom.api.imail.core.PostIncomingMessageListener: The method is called after the message has been received and successfully been pushed to the central backlog.
PostIncomingMessageEvent - Interface in com.novomind.ecom.api.imail.core.input: The PostIncomingMessageEvent is an event providing all relevant data for the extension point PostIncomingMessageListener.
PostIncomingMessageListener - Interface in com.novomind.ecom.api.imail.core: This interface is an extension point to take any action after a message has been received and successfully pushed to the central backlog.
postProcess() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState: This method puts the agent into post processing state.
postStart(PostStartPluginBundleLifecycleEvent) - Method in interface com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener: This method is called after a plugin bundle was started.
PostStartPluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle: This event is triggered after a plugin bundle was started.
PreSendAgentMessage - Interface in com.novomind.ecom.api.imail.model: Represents a message immediately before being sent to the outgoing queue by an agent.
PreSendAgentMessageInfo - Interface in com.novomind.ecom.api.imail.model: A PreSendAgentMessageInfo object provides information about a PreSendAgentMessage.
PreSendConfirmationMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a confirmation message associated with a ticket is about to be sent within the novomind iAGENT core process.
PreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when the associated ticket has been closed and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
PreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
PreSendExternalForwardMessageAndKeepTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
PreSendExternalMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been answered by an external recipient and is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
preSendMessage(AgentPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when the associated ticket of the message has been closed without answer, and an external message is about to be sent to an external recipient by an agent.
preSendMessage(AgentPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
preSendMessage(AgentPreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
preSendMessage(AgentPreSendExternalInquiryMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.
preSendMessage(AgentPreSendIntermediateMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called if an intermediate message is about to be sent by an agent.
preSendMessage(AgentPreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called if a message is about to be sent and the associated ticket is about to be closed by an agent.
preSendMessage(AutoPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when the associated ticket of the message has been closed automatically without answer and an external message is about to be sent to an external recipient.
preSendMessage(AutoPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an automatic external forward operation of the associated ticket.
preSendMessage(AutoPreSendIntermediateMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called if an automatically generated intermediate reply message is about to be sent due to the configuration of the ticket's category.
preSendMessage(AutoPreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called if an automatically generated message is about to be sent and the associated ticket is about to be closed e.g.
preSendMessage(PreSendConfirmationMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called if a confirmation message is about to be sent.
preSendMessage(PreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: The method is called when the ticket associated with the message has been closed without answer and a message is about to be sent to an external recipient within the novomind iAGENT core process.
preSendMessage(PreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: The method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
preSendMessage(PreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: The method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
preSendMessage(PreSendExternalMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called if a message has been answered by an external recipient, is about to be sent and the associated ticket is about to be closed.
preSendMessage(PreSendMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: The method is called when a message is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
preSendMessage(PreSendMessageEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: The method is called before sending the message.
preSendMessage(PreSendMessageTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: The method is called when a message associated with a Ticket is about to be sent within the novomind iAGENT core process.
preSendMessage(SupervisorPreSendExternalForwardMessageAndCloseTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when the associated ticket of the message has been closed without answer, and an external message is about to be sent to an external recipient by a supervisor.
preSendMessage(SupervisorPreSendExternalForwardMessageAndForwardTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
preSendMessage(SupervisorPreSendExternalForwardMessageAndKeepTicketEvent) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageEventListener: This more specific method is called when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
preSendMessage(Message, PreSendMessageInfo, OutgoingMessageInfo, AnswerType, Optional<Ticket>) - Method in interface com.novomind.ecom.api.imail.core.PreSendMessageManipulator: The method is called before sending the message.
PreSendMessage - Interface in com.novomind.ecom.api.imail.model: Represents a message immediately before being sent.
PreSendMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket is about to be sent and the ticket will be closed within the novomind iAGENT core process.
PreSendMessageEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message is about to be sent.
PreSendMessageEventListener - Interface in com.novomind.ecom.api.imail.core: This interface is an extension point that is called before a message is send.
PreSendMessageInfo - Interface in com.novomind.ecom.api.imail.model: A PreSendMessageInfo object provides information about a PreSendMessage.
PreSendMessageManipulator - Interface in com.novomind.ecom.api.imail.core: This interface is an extension point to manipulate the message before being sent.
PreSendMessageTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket is about to be sent.
preStartChat(PreStartChatInfo) - Method in interface com.novomind.ecom.api.iagent.validator.PreStartChatValidator: The method is called synchronously before starting the chat.
PreStartChatInfo - Interface in com.novomind.ecom.api.iagent.validator: This interface provides information about a chat that is to be started.
PreStartChatValidator - Interface in com.novomind.ecom.api.iagent.validator: This interface is an extension point to validate a new chat before being started and routed to an agent.
preStop(PreStopPluginBundleLifecycleEvent) - Method in interface com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener: This method is called before a plugin bundle is about to be stopped.
PreStopPluginBundleLifecycleEvent - Interface in com.novomind.ecom.api.iagent.lifecycle.pluginbundle: This event is triggered before a plugin bundle is about to be stopped.
primaryToAddress(InternetAddress) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the primary to-address of the new ticket.
primaryToAddress(InternetAddress) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the primary to-address of the quick case.
Privilege - Interface in com.novomind.ecom.api.iagent.routing.privilege: This interface represents an app specific privilege in the novomind iAGENT system
PrivilegeHandler - Interface in com.novomind.ecom.api.iagent.routing.privilege: This handler is used for registering, removing and reading app specific privileges.
Process - Interface in com.novomind.ecom.api.imail.model: A process represents a collection of Tickets
PROCESS_AS_INCOMING - Enum constant in enum class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction: The type PROCESS_AS_INCOMING represents the action that will lead to a normal processing of this delivery failure message.
processEvent(CustomEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.CustomEventListener: Process a CustomEvent.
processId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the id of the process to be associated with the new ticket.
processId(Long) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the id of the process to be associated with the quick case.
ProcessProvider - Interface in com.novomind.ecom.api.imail.provider: Represents an object that "knows" or can provide a Process
protocol() - Element in annotation interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorPlugin: The protocol of the MessengerConnector used to identify this MessengerConnector.
protocol() - Element in annotation interface com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin

Q

QUEUED - Enum constant in enum class com.novomind.ecom.api.iagent.state.CallState: A queued call is queued and waiting for distribution by the routing engine.
QUEUED - Enum constant in enum class com.novomind.ecom.api.iagent.state.ChatState: The chat is queued and waiting to be routed to an agent or bot.
QUEUED - Enum constant in enum class com.novomind.ecom.api.iagent.state.RoutingWorkItemState: The RoutingWorkItem is queued and waiting for distribution.
QUEUED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket is queued and waiting to be assigned to an agent or to be processed automatically or manually by a supervisor.
QUEUED_CALL - Enum constant in enum class com.novomind.ecom.api.iagent.call.CallType: Represents a call that has been received and queued by the IVR.
QueuedCall - Interface in com.novomind.ecom.api.iagent.model: The interface represents a call that has been received and queued by the PBX.
queuedCallChanged(QueuedCallChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Notifies the novomind iAGENT routing about a change of the queued call without any change of the CallState.
QueuedCallChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallChangedEvent is triggered, when a QueuedCall has changed without any change of the CallState.
queuedCallDelivered(QueuedCallDeliveredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates an alerting queued call on an agent device.
QueuedCallDeliveredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallDeliveredEvent is triggered, when a QueuedCall is ringing (alerting) on an agent device.
queuedCallDeliveryFailed(QueuedCallDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a queued call could not be delivered to the designated connected agent device.
QueuedCallDeliveryFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallDeliveryFailedEvent is triggered, when the delivery of a QueuedCall to a ConnectedAgentDevice has failed.
QueuedCallDeliveryFailedEvent.FailCause - Enum Class in com.novomind.ecom.api.iagent.routing.event.call: Represents all types of fail causes for calls failing to connect to an agent device.
queuedCallDequeued(QueuedCallDequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a queued call must be dequeued from the backlog.
QueuedCallDequeuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallDequeuedEvent is triggered, when a previously enqueued QueuedCall has been dequeued from the central backlog.
queuedCallDisconnected(QueuedCallDisconnectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that an established queued call has not finished yet but the call has been disconnected from the agent device and now remains in received state without being routed automatically.
QueuedCallDisconnectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallDisconnectedEvent is triggered, when a previously connected QueuedCall has been disconnected from a ConnectedAgentDevice without being finished.
queuedCallEnqueued(QueuedCallEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a queued call has been enqueued.
QueuedCallEnqueuedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: An QueuedCallEnqueuedEvent is triggered, when a previously received QueuedCall has been enqueued in the central backlog to be routed to an agent.
queuedCallEstablished(QueuedCallEstablishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a queued call on an agent device has been accepted by the agent and the connection has been established.
QueuedCallEstablishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallEstablishedEvent is triggered, when a QueuedCall has been established on an agent device.
queuedCallFinished(QueuedCallFinishedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a queued call has finished.
QueuedCallFinishedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallFinishedEvent indicates that a QueuedCall has been disconnected and finished.
QueuedCallProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that provides a QueuedCall.
queuedCallReceived(QueuedCallReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a new queued call has been received recently.
QueuedCallReceivedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallReceivedEvent is triggered, when a QueuedCall has been been received, before being routed or processed e.g.
queuedCallRedirected(QueuedCallRedirectedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a queued call has been redirected to an external target.
QueuedCallRedirectedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallRedirectedEvent is triggered, when a QueuedCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
queuedCallRedirectFailed(QueuedCallRedirectFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a queued call could not be redirected to the external target.
QueuedCallRedirectFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallRedirectFailedEvent is triggered, when the redirect of a QueuedCall to an external target has failed.
QueuedCallRedirectFailedEvent.FailCause - Enum Class in com.novomind.ecom.api.iagent.routing.event.call: Represents all types of fail causes for calls failing to redirect to an external target.
QueuedCallStateChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallStateChangedEvent is a state change event related to a QueuedCall
queuedCallTransferred(QueuedCallTransferredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener: Indicates that a queued call on an agent device has been transferred by the agent to another agent device.
QueuedCallTransferredEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: A QueuedCallTransferredEvent is triggered, when a QueuedCall has been transferred from one agent device to another.
QuickCaseMessage - Interface in com.novomind.ecom.api.imail.model: Represents a quick case message.
QuickCaseMessageInfo - Interface in com.novomind.ecom.api.imail.model: A QuickCaseMessageInfo object provides information about a QuickCaseMessage.
QUIT - Enum constant in enum class com.novomind.ecom.api.iagent.state.ChatState: The chat has been quit.

R

raiseEvent(CustomEvent) - Method in interface com.novomind.ecom.api.iagent.common.event.CustomEventHandler: This method raises a CustomEvent to be processed by any appropriate CustomEventListener.
RatingData - Interface in com.novomind.ecom.api.iagent.rating: Represents the rating data
RatingData.Index - Enum Class in com.novomind.ecom.api.iagent.rating: This enumeration defines 10 indexes for separate ratings.
ratingReceived(ChatRatingReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener: Indicates that a chat related customer rating is received.
ratingReceived(RatingReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener: Indicates that a customer rating is received.
ratingReceived(TicketRatingReceivedEvent) - Method in interface com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener: Indicates that a ticket related customer rating is received.
RatingReceivedEvent - Interface in com.novomind.ecom.api.iagent.rating.event: This event is triggered when a rating was received.
RatingReceivedEventListener - Interface in com.novomind.ecom.api.iagent.rating: The RatingReceivedEventListener is an interface that implements the callback event functions triggered when a customer rating is received.
REACTIVATE_TICKET - Enum constant in enum class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction: The type REACTIVATE_TICKET represents the action that will create a history entry in the sent ticket causing this delivery failure message.
reason - Variable in exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
RecategorizationListManipulator - Interface in com.novomind.ecom.api.iagent.frontend.categories: An RecategorizationListManipulator is used to manipulate the list of categories that can be selected as target for a recategorization of issues by an agent or a supervisor.
RecategorizationOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: The RecategorizationOperationBuilder provides specific builders to build a recategorization operation on a ticket.
RecategorizationOperationBuilder.WithCall - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
RecategorizationOperationBuilder.WithCall.WithCategory - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
RecategorizationOperationBuilder.WithCall.WithCategory.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
RecategorizationOperationBuilder.WithCall.WithCategory.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
RecategorizationOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
RecategorizationOperationBuilder.WithTicket.WithCategory - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
RecategorizationOperationBuilder.WithTicket.WithCategory.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization
recategorize() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder: This method returns a RecategorizationOperationBuilder.
RECATEGORIZED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been recategorized
RECEIVED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been received
RECEIVED - Enum constant in enum class com.novomind.ecom.api.iagent.state.CallState: The call has been received or started.
receiveMessage(Message, Account, Optional<NextMessageInfo>) - Method in interface com.novomind.ecom.api.iagent.message.IncomingMessageHandler: The method appends a Message to the incoming queue for the specified Account to be asynchronously processed by the novomind iAGENT Core process and returns the MessageInfo with the id of the associated Ticket.
RED - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType: highlight the mail info tab with bright red background color
REDIRECTED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: A call has been redirected
REDIRECTED - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause: The call has been finished and redirected to another device.
REDIRECTED - Enum constant in enum class com.novomind.ecom.api.iagent.state.CallState: The call has been redirected to an external target which is not a connected agent device.
redirectQueuedCall(RedirectQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector: A call may be redirected e.g.
RedirectQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request: Provides all required information to redirect a QueuedCall to an external target.
RelatedAttachmentDataSource - Interface in com.novomind.ecom.api.iagent.model: A RelatedAttachmentDataSource additionally provides a content id of the attachment.
release() - Method in interface com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector: The method will be called when the PhoneSystemConnector is disposed e.g.
release() - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: The method will be called when the ExternalRoutingConnector is disposed e.g.
release() - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector: The method is called before an instance of the MessengerConnector is being released or replaced by another e.g.
release() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector: The method is called before an instance of the MessageConnector is being released or replaced by another e.g.
remove() - Method in interface com.novomind.ecom.api.imail.core.connector.MessageIterator: After a message, that had been previously retrieved by calling the next() method, has been successfully processed, the remove() method may be called to delete the message permanently from the source.
remove(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue: With this method the specified routing tags will be removed from the issue.
remove(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags: With this method the specified routing tags will be removed from the issue.
remove(String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Removes the entry for the key
remove(String) - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingBindings: Removes the mapping for a key if it is present
removeAssignedAddresses(InternetAddress...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Remove email addresses from the associated Contact.
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Remove the assignment the passed categories to the chatbot.
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Remove the assignment of the group to the passed categories.
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Remove the assignment of the textmodule first level group to the passed categories.
removeAssignedCategories(Category...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Remove the assignment of the transaction code to the passed categories.
removeAssignedMessageTemplate(MessageTemplate, MessageTemplateCategoryAssignmentType) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Remove the assignment of the MessageTemplate to the Category with the given type.
removeAssignedPhoneNumbers(String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Remove phone numbers from the associated Contact.
removeAssignedPrivileges(GroupPrivilege...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Remove the passed privileges from the group.
removeAssignedSystemGroups(SystemGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Remove the assignment of the category to the passed system groups.
removeAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Remove the assignment of the ExternalRouting to the passed tenants.
removeAssignedTenants(Tenant...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Remove the assignment of the PhoneSystem to the passed tenants.
removeAssignedTextModuleFirstLevelGroups(TextModuleFirstLevelGroup...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Remove the assignment of the category to the passed text module first level groups.
removeAssignedTransactionCodes(TransactionCode...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Remove the assignment of the category to the passed transaction codes.
removeAssignedUsers(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Remove the assignment of the group to the passed users.
removeAttributes(String, String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Remove attributes which can be used for identification from the associated Contact (see ContactIdentifier for further information).
removeLanguageSkills(Locale...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Remove the passed language skills of the user.
removePrivilege(Privilege) - Method in interface com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler: Removes the Privilege from the novomind iAGENT system
removeRoutingTags(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Remove the passed routing tags of the user.
removeUserAssignments(User...) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier: Remove the assignment of the group to the passed users.
replyToAddress(InternetAddress) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Set the replyToAddress of the Account to send the answer.
requeue() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder: This method returns a RequeueOperationBuilder.
RequeueOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.requeue: The RequeueOperationBuilder provides specific builders to build a re-queue operation on a ticket.
RequeueOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
RequeueOperationBuilder.WithTicket.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
RequeueOperationBuilder.WithTicket.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.requeue
rerouteQueuedCall(RerouteQueuedCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector: A call may be rerouted e.g.
RerouteQueuedCallRequest - Interface in com.novomind.ecom.api.iagent.request: Provides all required information to reroute a QueuedCall.
resubmit() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder: This method returns a ResubmitOperationBuilder.
ResubmitOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit: The ResubmitOperationBuilder provides specific builders to build a resubmit operation on a ticket.
ResubmitOperationBuilder.WithTicket - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit
ResubmitOperationBuilder.WithTicket.WithDueDate - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit
ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit
RESUBMITTED - Enum constant in enum class com.novomind.ecom.api.iagent.state.ChatState: The chat has been resubmitted by an agent and will be routed to the agent or another agent after the specified due date.
RESUBMITTED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been resubmitted by an agent and will be assigned again automatically to the agent at a specified time.
resume() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState: This method resumes the agent from pause state.
resume() - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState: This method resumes the agent from the post processing state.
ROUTED - Enum constant in enum class com.novomind.ecom.api.iagent.state.ChatState: The chat has been routed to an agent or bot.
RoutingOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation: The RoutingOperationBuilder provides specific builders for all operations available within the novomind iAGENT routing process.
RoutingPlugin - Annotation Interface in com.novomind.ecom.api.imail.routing: Runtime annotation used to mark plugins for the novomind iAGENT routing process.
RoutingTag - Interface in com.novomind.ecom.api.iagent.model: A RoutingTag is an Object that can be added to an Issue.
RoutingTagAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision: A AnalyzerDecision containing a RoutingTag.
RoutingTagAnalyzerDecision(RoutingTag) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.RoutingTagAnalyzerDecision: Constructs a RoutingTagAnalyzerDecision for a RoutingTag.
RoutingTagAnalyzerDecision(RoutingTag, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.RoutingTagAnalyzerDecision: Constructs a RoutingTagAnalyzerDecision for a RoutingTag with a confidence value.
RoutingTagModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to create an instance of type RoutingTag
RoutingTagOperationBuilder - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags: The RoutingTagOperationBuilder provides specific builders to build a routing tag operation on an issue.
RoutingTagOperationBuilder.WithIssue - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
RoutingTagOperationBuilder.WithIssue.WithRoutingTags - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags
RoutingWorkItem - Class in com.novomind.ecom.api.iagent.model: A RoutingWorkItem is an object owned by an external routing representing an Issue in the novomind iAGENT backlog that is expected to be routed to an agent an waiting for a routing decision of the external routing.
RoutingWorkItem(String) - Constructor for class com.novomind.ecom.api.iagent.model.RoutingWorkItem: Constructs a RoutingWorkItem with an item id.
RoutingWorkItemDecisionEventListener - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting: The RoutingWorkItemDecisionEventListener is an interface that implements the callback event functions for routing decisions triggered by the external routing engine and handled by the novomind iAGENT system.
routingWorkItemDecisionFailed(RoutingWorkItemDecisionFailedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener: Notifies the novomind iAGENT system of the failure of a previously started routing request.
RoutingWorkItemDecisionFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting: A RoutingWorkItemDecisionFailedEvent indicates that a routing decision by the external routing for a RoutingWorkItem has failed.
routingWorkItemDecisionSuccessful(RoutingWorkItemDecisionSuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener: Notifies the novomind iAGENT system of a successful routing decision by the external routing for a previously started routing request.
RoutingWorkItemDecisionSuccessfulEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting: A RoutingWorkItemDecisionSuccessfulEvent indicates that a routing decision by the external routing for a RoutingWorkItem has been successful.
routingWorkItemDeliveryFailed(RoutingWorkItemDeliveryFailedEvent) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: Notifies the connector that the routing decision of the connector could not be fulfilled and the RoutingWorkItem could not be delivered to the desired agent e.g.
RoutingWorkItemDeliveryFailedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting: A RoutingWorkItemDeliveryFailedEvent provides all information about a RoutingWorkItem that could not be delivered to the desired agent and therefore the routing decision made by the external routing previously could not be fulfilled.
routingWorkItemDeliverySuccessful(RoutingWorkItemDeliverySuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: Notifies the connector that the routing decision of the connector has been fulfilled successfully and the RoutingWorkItem has been delivered to the desired agent by novomind iAGENT system.
RoutingWorkItemDeliverySuccessfulEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting: A RoutingWorkItemDeliverySuccessfulEvent provides all information about a RoutingWorkItem that has been delivered successfully to the desired agent and therefore the routing decision made by the external routing previously could be fulfilled.
RoutingWorkItemEvent - Interface in com.novomind.ecom.api.iagent.routing.event.externalrouting: A RoutingWorkItemEvent is an event related to a RoutingWorkItem.
RoutingWorkItemNotFoundException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a specified RoutingWorkItem does not exist or could not be found.
RoutingWorkItemNotFoundException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
RoutingWorkItemNotFoundException(String, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
RoutingWorkItemOperationException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that an exception has occurred during an operation on a RoutingWorkItem.
RoutingWorkItemOperationException(String, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
RoutingWorkItemOperationException(String, String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
RoutingWorkItemProvider - Interface in com.novomind.ecom.api.iagent.provider: The interface RoutingWorkItemProvider provides a RoutingWorkItem.
RoutingWorkItemState - Enum Class in com.novomind.ecom.api.iagent.state: Represents all types of states of a RoutingWorkItem within the remote routing system.

S

SearchResultCallInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.callinfo: This interface is used to provide view context specific information for calls, that have been accessed by a call search.
SearchResultChatInfoViewContext - Interface in com.novomind.ecom.api.iagent.frontend.chatinfo: This interface is used to provide view context specific information for displaying a chat that has been retrieved by a search request.
SearchResultMailInfoViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.mailinfo: This interface is used to provide view context specific information for displaying a ticket, that has been retrieved by a search request.
SELECTED - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType: the mail info tab will be toggled automatically on ticket selection
SELECTED - Enum constant in enum class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType: the tab will be selected automatically when the home section is toggled by the agent for the first time.
SELECTED_FULLSCREEN - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType: the mail info tab will be toggled automatically and switched to fullscreen mode on ticket selection
SELECTED_ON_LOGON - Enum constant in enum class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType: the home section will be toggled automatically on agent logon and the tab will be selected.
SEND_FAILED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been answered but the answered message could not be sent.
sendAudioDataMessage(OutgoingMessengerAudioDataMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender: The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.
sendFileDataMessage(OutgoingMessengerFileDataMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender: The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.
sendImageDataMessage(OutgoingMessengerImageDataMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender: The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.
sendMessage(Message, Account, OutgoingMessageHandler.SendOptions) - Method in interface com.novomind.ecom.api.iagent.message.OutgoingMessageHandler: Appends a Message to the central outgoing message folder to be sent by a specific Account.
sendMessage(Message, PreSendMessageInfo, OutgoingMessageInfo, AnswerType, Optional<Ticket>) - Method in interface com.novomind.ecom.api.imail.core.connector.MessageConnector: The method is called to send the message back to it's source or any other destination that can be addressed by this MessageConnector.
sendRawMessage(OutgoingMessengerRawMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender: The method is called to send a raw message back to it's source or any other destination that can be addressed by this MessengerConnector.
sendReadStatus(OutgoingMessengerMessageReadStatusInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender: The method is called to send a read status back to its source or any other destination that can be addressed by this MessengerConnector.
sendTextMessage(OutgoingMessengerTextMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender: The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.
sendTypingStatus(OutgoingMessengerConversationTypingStatusInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender: The method is called to send a typing status back to its source or any other destination that can be addressed by this MessengerConnector.
sendVideoDataMessage(OutgoingMessengerVideoDataMessageInfo) - Method in interface com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender: The method is called to send the message back to it's source or any other destination that can be addressed by this MessengerConnector.
SENT_AND_CLOSED - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: The ticket has been answered and the answered message has been sent.
SentMessage - Interface in com.novomind.ecom.api.imail.model: Represents a MailMessage that has been sent successfully
SentMessageInfo - Interface in com.novomind.ecom.api.imail.model: A SentMessageInfo object provides information about a SentMessage.
SentMessageViewContext - Interface in com.novomind.ecom.api.imail.common.frontend.message: This interface is used to provide view context specific information for sent messages
SentMessengerAudioDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an audio data messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerFileDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a file data messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerImageDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents an image data messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerMediaDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a media data messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerRawMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a raw messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerTextMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a text messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerVideoDataMessage - Interface in com.novomind.ecom.api.iagent.messenger.model: Represents a video data messenger message that has been sent to an external source by a MessengerConnector.
SERIAL_REPLY - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Means that the MessageTemplate is used as automatic serial reply template for the category.
ServiceLevelRatioCalculator - Interface in com.novomind.ecom.api.iagent.routing: A ServiceLevelRatioCalculator is an interface that can be used to override the default algorithm that calculates the individual service level ratio for an Issue.
ServiceLevelRatioCalculatorInput - Interface in com.novomind.ecom.api.iagent.routing: A ServiceLevelRatioCalculatorInput is an object providing all required information for the Function returned by a ServiceLevelRatioCalculator to override the default algorithm that calculates the individual service level ratio for an Issue.
set(RoutingTag...) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue: With this method the specified routing tags will be assigned to the issue.
setAccountType(Account.AccountType) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Set the Account.AccountType representing the type of this account while creating.
setAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Change the address of the associated Account.
setAgent(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the agent flag.
setAgentRoutingTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the agentRoutingTimeout of the associated ChatBot.
setAllowedForNewProcesses(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the allowed for new processes state.
setAllowedForPhoneTickets(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the allowed for phone tickets state.
setAllowedRecategorizationDestination(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the allowed recategorization destination state.
setAllowedRecategorizationSource(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the allowed recategorization source state.
setAlternativeOutgoingAccount(Optional<Account>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Change the optional alternative outgoing account of the associated Account.
setAnswerAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the answer allowed state.
setAssignedAgentGroup(AgentGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the assigned AgentGroup.
setAttribute(String, String) - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent: Set attributes of the event as key-value-pairs.
setAttribute(String, String) - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult: The method stores key-value pairs that will be available and accessible to other plugins.
setAutoRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the CategoryMode for the automatic routing of this user.
setAutoRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the automatic routing state.
setAvailable(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability: The method changes the general agent availability state and is not module specific.
setAvailableForCall(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability: The method changes the agent availability state for this agent for calls.
setAvailableForChat(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability: The method changes the agent availability state for this agent for chats.
setAvailableForMail(boolean) - Method in interface com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability: The method changes the agent availability state for this agent for mails.
setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
setBehavior(InfoTabBehavior) - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
setBehavior(AgentHomeTabBehavior) - Method in class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab
setBoolean(String, Boolean) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Sets the KeyValue pair for this IntermediateStorage.
setBoolean(String, Boolean) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage: Sets the KeyValue pair for this Storage.
setBorderColor(Color) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
setBotRoutingTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the botRoutingTimeout of the associated ChatBot.
setBundlingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the bundling state.
setCallRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the call routing enabled value.
setChannel(Channel) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Change the channel of the associated Account.
setChannel(ChatChannel) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Change the chat channel of the associated MessengerAccount.
setChatCategory(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the chat category state.
setChildTextModuleFirstLevelGroups(List<TextModuleFirstLevelGroup>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier: Change the direct child textmodule first level groups list of the associated TextModuleRoot.
setChildTextModuleNodes(List<TextModuleNode>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Change the direct child textmodule nodes list of the associated TextModuleFirstLevelGroup.
setChildTextModules(List<TextModule>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier: Change the direct child textmodules list of the associated TextModuleGroup.
setClassification(TextModuleFirstLevelGroup.Classification) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Change the classification of the associated TextModuleFirstLevelGroup.
setClearanceAuthority(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the clearance authority value.
setClearanceRequired() - Method in interface com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction: The method enforces a clearance authorization for this AgentTicketSendWithClearanceAction.
setClearanceRequired(boolean) - Method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions: This option enforces a clearance authorization of the message before being sent.
setClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the clearance required state.
setClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the clearance required value.
setCloseWithoutAnswerAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the close without answer allowed state.
setContactIdentifier(ContactIdentifier) - Method in class com.novomind.ecom.api.imail.core.connector.ExtendedMessage: This method allows to set the ContactIdentifier used as secondary search criteria while searching an existing contact for the Ticket that may be created due to the message.
setContent(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Change the content of the associated TextModule.
setDate(String, Date) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Sets the KeyValue pair for this IntermediateStorage.
setDate(String, Date) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage: Sets the KeyValue pair for this Storage.
setDelay(Duration) - Method in exception class com.novomind.ecom.api.imail.exception.TemporaryMessagingException: Sets a duration time to enforce a delay before processing the message again.
setDeliveryFailureAction(DeliveryFailureMessageReceivedResult.DeliveryFailureAction) - Method in class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult: Sets the DeliveryFailureAction to this DeliveryFailureMessageReceivedResult.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the description of the associated Category.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the description of the associated ChatBot.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Change the description of the associated Group.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Change the description of the associated Location.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier: Change the description of the associated Tenant.
setDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Change the description of the associated TextModule.
setDescription(Locale, String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Change the description for the provided language of the associated TransactionCode.
setDisplayName(String) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem: Set the displayName for the custom message filter menu item
setDisplayName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the display name of the associated Category.
setDisplayName(Locale, String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Change the display name for the provided language of the associated TransactionCode.
setDouble(String, Double) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Sets the KeyValue pair for this IntermediateStorage.
setDouble(String, Double) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage: Sets the KeyValue pair for this Storage.
setEmailAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the email address of the associated User.
setEnabled(boolean) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Change the enabled state of the associated MessengerAccount.
setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Change the enabled state of the associated Account.
setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the enabled value of the associated ChatBot.
setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Change the enabled state of the associated ExternalRouting.
setEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Change the enabled state of the associated PhoneSystem.
setEncryptedString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Sets the KeyValue pair for this IntermediateStorage.
setEncryptedString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage: Sets the KeyValue pair for this Storage.
setEscalationCategory(Category) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the escalation category.
setEscalationTimeoutMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the escalation timeout.
setExternalId(String) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Change the external id of the associated Contact.
setExternalRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the external routing state.
setFilter(Predicate<T>) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem: The method allows to filter the messages displayed in the view that is linked to this MessageFilterMenuItem by setting a filter predicate.
setFilter(Predicate<T>) - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem: The method allows to filter the messages displayed in the view that is linked to this MessageFilterMenuItem by setting a filter predicate.
setHeight(int) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
setHeightPercent(int) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
setId(String) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent
setIgnoreErrors(boolean) - Method in class com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions: If this option is set the message will be deleted in case of a PermanentMessagingException thrown by the MessageConnector on send without any further action or notice.
setIgnoreVisibility(boolean) - Method in class com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem: The method allows to disable or enabled the user's category visibility restrictions for the view linked to this MessageFilterMenuItem.
setIgnoreVisibility(boolean) - Method in interface com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem: The method allows to disable or enabled the user's category visibility restrictions for the view linked to this MessageFilterMenuItem.
setInactivityTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the inactivityTimeout of the associated ChatBot.
setJavaScript(String) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendScript
setKnowledgeBaseAgentName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the knowledgeBaseAgentName of the associated ChatBot.
setLanguageCode(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Change the ISO 639-1 language code of the associated TextModule.
setLevel(FrontendMessageLevel) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
setLocale(Locale) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the Locale representing the display language of this user.
setLocation(Location) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Set the location.
setLocked(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the locked flag.
setLogoutPath(String) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent: The method allows to specify an url or xhtml resource path to be loaded and to replace the content of the sidebar immediately before the agent logs off.
setLong(String, Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Sets the KeyValue pair for this IntermediateStorage.
setLong(String, Long) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage: Sets the KeyValue pair for this Storage.
setManualRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the CategoryMode for the manual routing of this user.
setManualRoutingClearanceAuthorizationCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the CategoryMode for the manual routing ability of clearance authorizations of this user.
setMaxChats(int) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the maximum number of chats that should be routed to this user.
setMaxMails(int) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the maximum number of mails that should be routed to this user.
setName(String) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Change the name of the associated MessengerAccount.
setName(String) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Change the name of the associated Contact.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Change the name of the associated Account.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the name of the associated ChatBot.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Change the name of the associated ExternalRouting.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Change the name of the associated Group.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Change the name of the associated Location.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Change the name of the associated PhoneSystem.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier: Change the name of the associated Tenant.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier: Change the name of the associated TextModuleNode.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Change the name of the associated TransactionCode.
setName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the name of the associated User.
setNickname(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the nickname of the associated ChatBot.
setOpened(boolean) - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
setOutgoingCallCapability(boolean) - Method in class com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
setParent(SystemGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
setParent(SystemGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Change the parent system group of the associated Group.
setParent(SystemGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
setParent(TextModuleFirstLevelGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier: Change the parent textmodule first level group of the associated TextModuleSecondLevelGroup.
setPassword(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the password of the associated User.
setPrivilegedRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the privileged routing state.
setProtocol(String) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Change the protocol of the associated MessengerAccount.
setProtocol(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Change the protocol of the associated Account.
setRestUrl(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the restUrl of the associated ChatBot.
setRouteToAgentTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the routeToAgentTimeout of the associated ChatBot.
setSendAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Change the sendAllowed state of the associated Account.
setSendTypingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the sendTypingEnabled value of the associated ChatBot.
setServiceLevelMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the service level.
setShortcut(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Change the shortcut of the associated TextModule.
setSignature(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the signature of the associated User.
setSpellcheckRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the spellcheck required state.
setString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage: Sets the KeyValue pair for this IntermediateStorage.
setString(String, String) - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage: Sets the KeyValue pair for this Storage.
setString(String, String) - Method in interface com.novomind.ecom.api.imail.core.bindings.IncomingBindings
setTenant(Tenant) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Change the tenant of the associated MessengerAccount.
setTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Change the tenant of the associated Contact.
setTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Change the tenant of the associated Account.
setTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Change the tenant of the associated ChatBot.
setTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Change the tenant of the associated SystemGroup.
setText(String) - Method in class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
setTimeZone(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Change the timezone of the associated Location.
setTimeZone(TimeZone) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Change the timezone of the associated Location.
setTitle(String) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
setToggleEnabled(boolean) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
setToggleStickyEnabled(boolean) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
setTopTextRelevant(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Change the top text relevancy of the associated TextModule.
setTransactionCodeRequiredForCall(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the transaction code required for call state.
setTransactionCodeRequiredForChat(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the transaction code required for chat state.
setTransactionCodeRequiredForMail(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Change the transaction code required for mail state.
setUid(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Change the uid of the associated Location.
setUrl(String) - Method in class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem
setUserAssignment(User, Optional<Integer>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier: Assign the user to the group with an optional individual skill or change the individual skill of an already assigned user in this group.
setUsername(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Change the username of the associated User.
setVisible(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Change the visibility.
setVisible(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Change the visibility.
setWaitTime(long) - Method in exception class com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException: The method allows to set a wait time to wait before retrying the routing request for the specific routing item again.
setWidth(int) - Method in class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
SimpleMessage - Interface in com.novomind.ecom.api.imail.core.connector: Represents a mail object that has been retrieved from an external source by a MessageConnector
SimpleMessageConnector - Interface in com.novomind.ecom.api.imail.core.connector: This interface is an extension point to implement message retrieval from different source to the iAGENT system.
SOURCE - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin: The call has been finished by the source party.
sourceCategory - Variable in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException
splitContact() - Method in interface com.novomind.ecom.api.iagent.contact.ContactRelationHandler: Releasing the source Contact from joined contacts
start() - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder: This method returns an AgentQuickCaseOperationBuilder.StartQuickCase instance which is able to set the different parameters for building a new quick case.
STARTED - Enum constant in enum class com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type: Represents that someone started typing.
STARTED - Enum constant in enum class com.novomind.ecom.api.iagent.state.ChatState: The chat has been started.
startOutgoingCall(StartOutgoingCallRequest) - Method in interface com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector: Start an outgoing call by an agent
StartOutgoingCallRequest - Interface in com.novomind.ecom.api.iagent.request: Provides all required information to start an OutgoingCall.
startRoutingRequest(ChatRoutingRequest) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: Start a new routing request for a chat.
startRoutingRequest(TicketRoutingRequest) - Method in interface com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector: Start a new routing request for a ticket.
statusReceivedFailed(MessengerStatusReceivedFailedEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorStatusReceivedEventListener: Notifies that a messenger status has not been received successfully.
statusReceivedSuccessful(MessengerStatusReceivedSuccessfulEvent) - Method in interface com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorStatusReceivedEventListener: Notifies that a messenger status has been received successfully.
STOPPED - Enum constant in enum class com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type: Represents that someone stopped typing.
Storage - Interface in com.novomind.ecom.api.iagent.persistence.storage: This interface handles the storage of StorageProviders KeyValue pairs.
StorageHandler - Interface in com.novomind.ecom.api.iagent.persistence.storage: A Handler for getting a Storage for Tickets
StorageProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that provides a Storage
store() - Method in interface com.novomind.ecom.api.iagent.persistence.storage.Storage: Stores the changes for the instance of this StorageProvider.
stream() - Method in interface com.novomind.ecom.api.iagent.backlog.BacklogHandler
STRIKETHROUGH - Enum constant in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement
STRING - Enum constant in enum class com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
subject(String) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the subject of the new ticket.
subject(String) - Method in interface com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase: Sets the subject of the quick case.
SubMenuItem - Class in com.novomind.ecom.api.imail.routing.frontend.menu: This class represents a sub menu item for the entry points in the Supervisor menu.
SubMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem: Creates a new sub menu item with a given default display text.
SubMenuItem(String, Privilege) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem: Creates a new sub menu item with a given default display text and privilege.
SUGGESTION - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Means that the MessageTemplate is used as suggestion template for the category.
supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat
supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket
supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode
supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent
supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory
supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory
supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket
supervisor(User) - Method in interface com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags
SupervisorBacklogMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.routing.frontend.menu: This class is used to display a custom backlog message menu in the novomind iAGENT Supervisor frontend.
SupervisorBacklogMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorBacklogMessageFilterMenuItem: Constructs a SupervisorBacklogMessageFilterMenuItem with the given name.
SupervisorBacklogMessageFilterMenuItem(String, Privilege) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorBacklogMessageFilterMenuItem: Constructs a SupervisorBacklogMessageFilterMenuItem with the given name and privilege.
SupervisorCallRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: Represents an operation to recategorize a Call for a supervisor.
SupervisorCallRecategorizationOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.recategorization: A SupervisorCallRecategorizationOperationFailedException is thrown by a SupervisorCallRecategorizationOperation if the operation execution has failed.
SupervisorCallRecategorizationOperationFailedException(String, Call, User, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException
SupervisorCallRecategorizationOperationFailedException(String, Throwable, Call, User, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException
SupervisorCallRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: This interface represents the result of a successful SupervisorCallRecategorizationOperation
SupervisorCallRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: This event is triggered when a Call has been recategorized by a supervisor.
SupervisorCategoryVisibility - Enum Class in com.novomind.ecom.api.iagent.visibility.category.visibilities: This class contains all possible visibilities for the categories in the role supervisor
SupervisorCategoryVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.category: This class represents a supervisor visibility context for a category
SupervisorChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been closed by a supervisor.
SupervisorChatCloseOperation - Interface in com.novomind.ecom.api.iagent.routing.operation.close: Represents an operation to close a chat as a supervisor.
SupervisorChatCloseOperationFailedException - Exception Class in com.novomind.ecom.api.iagent.routing.operation.close: A SupervisorChatCloseOperationFailedException is thrown by a SupervisorChatCloseOperation if the operation execution has failed.
SupervisorChatCloseOperationFailedException(String, Chat, User) - Constructor for exception class com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException
SupervisorChatCloseOperationFailedException(String, Throwable, Chat, User) - Constructor for exception class com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException
SupervisorChatCloseOperationResult - Interface in com.novomind.ecom.api.iagent.routing.operation.close: This interface represents the result of a successful SupervisorChatCloseOperation
SupervisorChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been recategorized by a supervisor.
SupervisorExternalForwardMessageSentAndTicketClosedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process and the ticket has been closed.
SupervisorExternalForwardMessageSentAndTicketForwardedEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process.
SupervisorExternalForwardMessageSentAndTicketKeptEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process.
SupervisorInternalForwardedTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been routed to an agent due to an internal forward operation by a supervisor.
SupervisorMessageFilterMenuItem<T> - Class in com.novomind.ecom.api.imail.routing.frontend.menu: This class is used to display a custom message filter menu in the novomind iAGENT Supervisor frontend.
SupervisorMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem: Constructs a SupervisorMessageFilterMenuItem with the given name.
SupervisorMessageFilterMenuItem(String, Privilege) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem: Constructs a SupervisorMessageFilterMenuItem with the given name and privilege.
SupervisorMessageFilterMenuItemProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.menu: A SupervisorMessageFilterMenuItemProvider is used to build a custom menu to display a view of filtered messages in the novomind iAGENT Supervisor frontend.
SupervisorMessageFilterMenuViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.menu: This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the novomind iAGENT Supervisor.
SupervisorMultiTicketsAction - Interface in com.novomind.ecom.api.iagent.validator.action: This interface represents all supervisor actions concerning multiple tickets.
SupervisorMultiTicketsActionValidationException - Exception Class in com.novomind.ecom.api.iagent.exception
SupervisorMultiTicketsActionValidationException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException: Constructs a SupervisorMultiTicketsActionValidationException with the specified detail message.
SupervisorMultiTicketsActionValidationException(String, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException: Constructs a SupervisorMultiTicketsActionValidationException with the specified detail message.
SupervisorMultiTicketsActionValidationException(String, Throwable, Map<SupervisorTicketAction, SupervisorTicketActionValidationException>) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException: Constructs a SupervisorMultiTicketsActionValidationException with the specified detail message and cause.
SupervisorMultiTicketsActionValidationException(String, Map<SupervisorTicketAction, SupervisorTicketActionValidationException>) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException: Constructs a SupervisorMultiTicketsActionValidationException with the specified detail message.
SupervisorMultiTicketsActionValidationException(String, Map<SupervisorTicketAction, SupervisorTicketActionValidationException>, String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException: Constructs an SupervisorMultiTicketsActionValidationException with the specified detail message and an url to be opened within a dialog window instead of a simple error message.
SupervisorMultiTicketsActionValidationException(Throwable, Map<SupervisorTicketAction, SupervisorTicketActionValidationException>) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException: Constructs a SupervisorMultiTicketsActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
SupervisorMultiTicketsActionValidator - Interface in com.novomind.ecom.api.iagent.validator: This is an extension point for validation of actions on multiple tickets performed by supervisors.
SupervisorMultiTicketsActionViewContext - Interface in com.novomind.ecom.api.iagent.frontend.dialog: This interface is used to provide view context specific information within the novomind iAGENT Routing application for dialogs opened on tickets action validation faults.
SupervisorMultiTicketsCloseAction - Interface in com.novomind.ecom.api.iagent.validator.action: This interface represents all supervisor ticket close actions concerning multiple tickets.
SupervisorMultiTicketsCloseActionViewContext - Interface in com.novomind.ecom.api.iagent.frontend.dialog: This interface is used to provide view context specific information within the novomind iAGENT Routing application for dialogs opened on tickets close action validation faults.
SupervisorOutgoingMessageFilterMenuItem - Class in com.novomind.ecom.api.imail.routing.frontend.menu: This class is used to display a custom outgoing message menu in the novomind iAGENT Supervisor frontend.
SupervisorOutgoingMessageFilterMenuItem(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorOutgoingMessageFilterMenuItem: Constructs a SupervisorOutgoingMessageFilterMenuItem with the given name.
SupervisorOutgoingMessageFilterMenuItem(String, Privilege) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorOutgoingMessageFilterMenuItem: Constructs a SupervisorOutgoingMessageFilterMenuItem with the given name and privilege.
SupervisorPreSendExternalForwardMessageAndCloseTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when the associated ticket has been closed by a supervisor and an external message is being sent to an external recipient within the novomind iAGENT core process.
SupervisorPreSendExternalForwardMessageAndForwardTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
SupervisorPreSendExternalForwardMessageAndKeepTicketEvent - Interface in com.novomind.ecom.api.imail.core.event: This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
SupervisorRoutingTagOperation - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags: Represents an operation to change the routing tags of an issue by a supervisor.
SupervisorRoutingTagOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.routingtags: A SupervisorRoutingTagOperationFailedException is thrown by a SupervisorRoutingTagOperation if the operation execution has failed.
SupervisorRoutingTagOperationFailedException(String, Issue, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
SupervisorRoutingTagOperationFailedException(String, Throwable, Issue, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
SupervisorRoutingTagOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.routingtags: This interface represents the result of a successful SupervisorRoutingTagOperation
SupervisorTenantVisibility - Enum Class in com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities: This class contains all possible visibilities for the tenants in the role supervisor
SupervisorTenantVisibilityContext - Class in com.novomind.ecom.api.iagent.visibility.tenant.context: This class represents a supervisor visibility context for a tenant
SupervisorTicketAction - Interface in com.novomind.ecom.api.iagent.validator.action: This interface represents all supervisor actions concerning a ticket.
SupervisorTicketActionValidationException - Exception Class in com.novomind.ecom.api.iagent.exception
SupervisorTicketActionValidationException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorTicketActionValidationException: Constructs a SupervisorTicketActionValidationException with the specified detail message.
SupervisorTicketActionValidationException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorTicketActionValidationException: Constructs a SupervisorTicketActionValidationException with the specified detail message and cause.
SupervisorTicketActionValidationException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.SupervisorTicketActionValidationException: Constructs a SupervisorTicketActionValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
SupervisorTicketCloseAction - Interface in com.novomind.ecom.api.iagent.validator.action: This interface represents all supervisor close actions concerning a ticket.
SupervisorTicketClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been closed by a supervisor within the novomind iAGENT routing process without being answered.
SupervisorTicketCloseOperation - Interface in com.novomind.ecom.api.imail.routing.operation.close: Represents an operation to close a ticket as a supervisor.
SupervisorTicketCloseOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.close: A SupervisorTicketCloseOperationFailedException is thrown by a SupervisorTicketCloseOperation if the operation execution has failed.
SupervisorTicketCloseOperationFailedException(String, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException
SupervisorTicketCloseOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException
SupervisorTicketCloseOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.close: This interface represents the result of a successful SupervisorTicketCloseOperation
SupervisorTicketForwardedAndClosedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been forwarded and closed by a supervisor within the novomind iAGENT routing process without being answered.
SupervisorTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been internally forwarded by a supervisor to an agent manually within the novomind iAGENT routing process.
SupervisorTicketInternalForwardOperation - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward: Represents an operation to internal forward a ticket to an agent by a supervisor.
SupervisorTicketInternalForwardOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.internalforward: An SupervisorTicketInternalForwardOperationFailedException is thrown by a SupervisorTicketInternalForwardOperation if the operation execution has failed.
SupervisorTicketInternalForwardOperationFailedException(String, Ticket, User, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
SupervisorTicketInternalForwardOperationFailedException(String, Throwable, Ticket, User, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
SupervisorTicketInternalForwardOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.internalforward: This interface represents the result of a successful SupervisorTicketInternalForwardOperation
SupervisorTicketManuallyRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been pushed to an agent by a supervisor manually within the novomind iAGENT routing process.
SupervisorTicketRecategorizationOperation - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: Represents an operation to recategorize a ticket for a supervisor.
SupervisorTicketRecategorizationOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.recategorization: An SupervisorTicketRecategorizationOperationFailedException is thrown by a SupervisorTicketRecategorizationOperation if the operation execution has failed.
SupervisorTicketRecategorizationOperationFailedException(String, Ticket, User, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
SupervisorTicketRecategorizationOperationFailedException(String, Throwable, Ticket, User, Category, Category) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
SupervisorTicketRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.recategorization: This interface represents the result of a successful SupervisorTicketRecategorizationOperation
SupervisorTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been recategorized by a supervisor.
SupervisorTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by a supervisor.
SupervisorTicketRequeueOperation - Interface in com.novomind.ecom.api.imail.routing.operation.requeue: Represents an operation to re-queue a ticket by a supervisor.
SupervisorTicketRequeueOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.requeue: A SupervisorTicketRequeueOperationFailedException is thrown by a SupervisorTicketRequeueOperation if the operation execution has failed.
SupervisorTicketRequeueOperationFailedException(String, Ticket, User, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
SupervisorTicketRequeueOperationFailedException(String, Throwable, Ticket, User, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
SupervisorTicketRequeueOperationResult - Interface in com.novomind.ecom.api.imail.routing.operation.requeue: This interface represents the result of a successful SupervisorTicketRequeueOperation
SYSTEM - Enum constant in enum class com.novomind.ecom.api.iagent.call.CallParticipantType: The call participant is the system (e.g.
SYSTEM - Enum constant in enum class com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin: means that the chat step was triggered by the system
SYSTEM - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin: The call has been finished by the phone system.
SystemChatClosedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been closed by the system.
SystemGroup - Interface in com.novomind.ecom.api.iagent.model: Represents a SystemGroup object
SystemGroupAssigned - Interface in com.novomind.ecom.api.iagent.assignment: Represents an object which is assigned to system groups
SystemGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
SystemOutgoingChatStepSentEvent - Interface in com.novomind.ecom.api.iagent.chat.listener: This event is triggered asynchronously when an outgoing message chatstep has been sent automatically by the system.

T

Tab - Interface in com.novomind.ecom.api.iagent.frontend.tab: Represents a tab within a tab view
tag() - Method in interface com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder: This method returns a RoutingTagOperationBuilder.
TAGS_CHANGED - Enum constant in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: The routing tags of a call have been changed
TARGET - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin: The call has been finished by the target party.
template(MessageTemplate) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the MessageTemplate for the message of the new ticket.
TEMPLATE - Enum constant in enum class com.novomind.ecom.api.iagent.model.MessageTemplate.Type: Means that the MessageTemplate is a regular template.
TemplateAnalyzerDecision - Class in com.novomind.ecom.api.imail.core.result.decision: A AnalyzerDecision containing a MessageTemplate.
TemplateAnalyzerDecision(MessageTemplate) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.TemplateAnalyzerDecision: Constructs a TemplateAnalyzerDecision for a MessageTemplate.
TemplateAnalyzerDecision(MessageTemplate, double) - Constructor for class com.novomind.ecom.api.imail.core.result.decision.TemplateAnalyzerDecision: Constructs a TemplateAnalyzerDecision for a MessageTemplate with a confidence value.
TemplateMessage - Interface in com.novomind.ecom.api.imail.model: Represents a MailMessage used as template e.g.
TemplateMessageManipulationInput - Interface in com.novomind.ecom.api.imail.core.input: A TemplateMessageManipulationInput contains all information to manipulate the template message with a TemplateMessageManipulator
TemplateMessageManipulationResult - Class in com.novomind.ecom.api.imail.core.result: Represents the result of the template message manipulation by a TemplateMessageManipulator.
TemplateMessageManipulationResult(Message) - Constructor for class com.novomind.ecom.api.imail.core.result.TemplateMessageManipulationResult: Creates a TemplateMessageManipulationResult with a manipulated message
TemplateMessageManipulator - Interface in com.novomind.ecom.api.imail.core: This plugin provides a hook to manipulate the template message before being pushed to the routing incoming queue.
TemporaryMessagingException - Exception Class in com.novomind.ecom.api.imail.exception: The exception represents a temporary error during message processing
TemporaryMessagingException(String) - Constructor for exception class com.novomind.ecom.api.imail.exception.TemporaryMessagingException
TemporaryMessagingException(String, Exception) - Constructor for exception class com.novomind.ecom.api.imail.exception.TemporaryMessagingException
Tenant - Interface in com.novomind.ecom.api.iagent.model: Represents an Tenant object
TENANT_CATEGORIES - Enum constant in enum class com.novomind.ecom.api.iagent.model.User.CategoryMode: All categories from the tenants of this user will be available for the user
TenantConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.tenant
TenantConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab: The path of the customized .xhtml must be inside 'META-INF/views'.
TenantConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.tenant: A TenantConfigTabProvider is used to provide a custom TenantConfigTab.
TenantConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.tenant: A TenantConfigViewContext provides a TenantModifier which is used to change the subjacent Tenant}.
TenantModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type Tenant
TenantProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that has a tenant
text(String) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired: Sets the content for the message of the new ticket as plain text.
text(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert: This method returns a UserNotificationOperationBuilder.Alert.Text instance which is able to display a text alert popup notification to the user.
text(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner: This method returns a UserNotificationOperationBuilder.Banner.Text instance which is able to display a user notification with a text message.
text(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop: This method returns a UserNotificationOperationBuilder.Desktop.Text instance which is able to display a desktop notification with a text message to the user.
text(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl: This method returns a UserNotificationOperationBuilder.Growl.Text instance which is able to display a user notification with a text message.
TEXT - Enum constant in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat
TextChatMessage - Interface in com.novomind.ecom.api.iagent.model: A TextChatMessage object provides information about a text message in a chat.
TextModule - Interface in com.novomind.ecom.api.iagent.model: Represents a TextModule object
TextModuleFirstLevelGroup - Interface in com.novomind.ecom.api.iagent.model: Represents a TextModule first level group object.
TextModuleFirstLevelGroup.Classification - Enum Class in com.novomind.ecom.api.iagent.model: Represents the classification of a textmodule first level group
TextModuleFirstLevelGroupItem - Class in com.novomind.ecom.api.imail.agent.frontend.editor: Represents a persistent or non persistent text module first level group item.
TextModuleFirstLevelGroupItem(TextModuleFirstLevelGroup) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem: Constructs a TextModuleFirstLevelGroupItem on a persistent TextModuleFirstLevelGroup.
TextModuleFirstLevelGroupItem(String, List<TextModule>) - Constructor for class com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem: Constructs a TextModuleFirstLevelGroupItem with a name and a list of TextModule children.
TextModuleFirstLevelGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type TextModuleFirstLevelGroup
TextModuleGroup - Interface in com.novomind.ecom.api.iagent.model: Represents a TextModule group object.
TextModuleGroupModifier<T> - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type TextModuleGroup
TextModuleModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type TextModule
TextModuleNode - Interface in com.novomind.ecom.api.iagent.model: Represents a TextModule node object.
TextModuleNodeModifier<T> - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type TextModuleNode
TextModuleRoot - Interface in com.novomind.ecom.api.iagent.model: Represents a TextModule root object.
TextModuleRootModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type TextModuleRoot
TextModuleSecondLevelGroup - Interface in com.novomind.ecom.api.iagent.model: Represents a TextModule second level group object.
TextModuleSecondLevelGroupModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type TextModuleSecondLevelGroup
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
ticket - Variable in exception class com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder
ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder
ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder
ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder
ticket(Ticket) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder
ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder
ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder
ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder
ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder
ticket(Long) - Method in interface com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder
Ticket - Interface in com.novomind.ecom.api.imail.model: Represents a customer ticket
TicketAccessValidationException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a ticket access validation exception has occurred.
TicketAccessValidationException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.TicketAccessValidationException: Constructs a TicketAccessValidationException with the specified detail message.
TicketAccessValidationException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.TicketAccessValidationException: Constructs a TicketAccessValidationException with the specified detail message and cause.
TicketAccessValidationException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.TicketAccessValidationException: Constructs a TicketAccessValidationException with the specified cause and a detail message of (cause == null ? null : cause.toString()) (which typically contains the class and detail message of cause).
TicketAccessValidator - Interface in com.novomind.ecom.api.iagent.validator: The TicketAccessValidator is an extension point used to validate access to a ticket.
TicketAccessValidatorContext - Interface in com.novomind.ecom.api.iagent.validator.context: This interface provides information for ticket access validator context sensitive data.
TicketAnsweredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been answered.
TicketBacklogHandler - Interface in com.novomind.ecom.api.iagent.backlog: This handler provides access to all Ticket objects within the backlog.
TicketClearanceRequiredEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket changes the state to TicketState.CLEARANCE_REQUIRED.
TicketClosedEvent - Interface in com.novomind.ecom.api.imail.common.event: This event is triggered when a ticket has been closed without being answered.
TicketCloseOperationResult - Interface in com.novomind.ecom.api.imail.operation.close: This interface represents the result of a successful ticket close operation.
TicketCreatedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a ticket has been created.
TicketEnqueuedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a ticket has been enqueued in the central backlog after it has been created.
TicketEvent - Interface in com.novomind.ecom.api.imail.common.event: This interface represents all events concerning a ticket The interface provides the Ticket and the IncomingMessageInfo object.
TicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been internally forwarded within the novomind iAGENT routing process.
TicketInternalForwardOperationResult - Interface in com.novomind.ecom.api.imail.operation.internalforward: This interface represents the result of a successful ticket internal forward operation.
TicketJoinedChange - Interface in com.novomind.ecom.api.iagent.routing.event: This class represents a ticket relation change of type joined.
TicketOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation: The TicketOperationBuilder provides specific builders for ticket operations available within the novomind iAGENT Routing process, the novomind iAGENT Desk process and the novomind iAGENT Chat Agent process.
TicketOperationResult - Interface in com.novomind.ecom.api.imail.operation: This interface represents the result of a successful TicketOperation
TicketProvider - Interface in com.novomind.ecom.api.imail.provider: Represents an object that "knows" or can provide a Ticket
TicketQueuedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a ticket has been queued in the central backlog.
TicketRatingReceivedEvent - Interface in com.novomind.ecom.api.iagent.rating.event: This event is triggered when a rating was received for a related ticket.
TicketRecategorizationOperationResult - Interface in com.novomind.ecom.api.imail.operation.recategorization: This interface represents the result of a successful ticket recategorization operation.
ticketRecategorized(AgentTicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener: This more specific method is called after a ticket has been recategorized by an agent.
ticketRecategorized(AutoTicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener: This more specific method is called after a ticket has been recategorized automatically by the routing engine e.g.
ticketRecategorized(SupervisorTicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener: This more specific method is called after a ticket has been recategorized by a supervisor.
ticketRecategorized(TicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener: This method is called after a ticket has been recategorized.
ticketRecategorized(UserTicketRecategorizedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener: This more specific method is called after a ticket has been recategorized by an user.
TicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been recategorized.
TicketRecategorizedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: This interface is an extension point to take any action after a ticket has been recategorized automatically or by an agent or supervisor.
ticketRelationChanged(TicketRelationChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRelationChangedEventListener: This method is called after ticket relations were changed.
ticketRelationChanged(TicketsJoinedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRelationChangedEventListener: This more specific method is called when tickets were joined into one process.
ticketRelationChanged(TicketsSplitEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketRelationChangedEventListener: This more specific method is called when tickets were split into separate processes.
TicketRelationChangedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This interface represents all ticket events causing a change of ticket relations.
TicketRelationChangedEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: This interface is an extension point to take any action within the novomind iAGENT routing process after ticket relations have been manually changed by an agent or supervisor.
TicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a ticket has been queued again e.g.
TicketRequeueOperationResult - Interface in com.novomind.ecom.api.imail.operation.requeue: This interface represents the result of a successful ticket re-queue operation.
TicketResubmitOperation - Interface in com.novomind.ecom.api.imail.routing.operation.resubmit: Represents an operation to resubmit a ticket.
TicketResubmitOperationFailedException - Exception Class in com.novomind.ecom.api.imail.routing.operation.resubmit: An TicketResubmitOperationFailedException is thrown by a TicketResubmitOperation if the operation execution has failed.
TicketResubmitOperationFailedException(String, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
TicketResubmitOperationFailedException(String, Throwable, Ticket, User) - Constructor for exception class com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException
TicketResubmitOperationResult - Interface in com.novomind.ecom.api.imail.operation.resubmit: This interface represents the result of a successful ticket resubmit operation.
TicketResubmittedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been resubmitted.
TicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a ticket has been routed to an agent.
TicketRoutingInfo - Interface in com.novomind.ecom.api.imail.model: The interface TicketRoutingInfo provides additional information about the routing of a Ticket.
TicketRoutingRequest - Interface in com.novomind.ecom.api.iagent.request: A TicketRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.
TicketsJoinedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered after tickets were manually joined into one process by an agent or supervisor.
TicketSplitChange - Interface in com.novomind.ecom.api.iagent.routing.event: This class represents a ticket relation change of type split.
TicketsSplitEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered after tickets were manually split into separate processes by an agent or supervisor.
TicketState - Enum Class in com.novomind.ecom.api.iagent.state: Represents all types of ticket states.
ticketStateChanged(TicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This method is called after a ticket has been closed without being answered.
ticketStateChanged(TicketStateChangedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This method is called after a change of the ticket state within the novomind iAGENT routing process.
ticketStateChanged(UserTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This method is called after a ticket has been closed without being answered by an user.
ticketStateChanged(AgentInternalForwardedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been routed to an agent due to an internal forward operation by another agent.
ticketStateChanged(AgentPhoneTicketCreatedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a phone ticket has been created by an agent.
ticketStateChanged(AgentQuickCaseTicketCreatedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a quick case ticket has been created by an agent.
ticketStateChanged(AgentResubmittedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been routed to an agent due to a previous resubmit operation triggered by the agent itself and that has exceeded its due date.
ticketStateChanged(AgentTicketAnsweredClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been answered by an agent and is waiting for clearance now.
ticketStateChanged(AgentTicketAnsweredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been answered by an agent.
ticketStateChanged(AgentTicketClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a previously assigned ticket has changed state to clearance required.
ticketStateChanged(AgentTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been closed without being answered by an agent.
ticketStateChanged(AgentTicketForwardedAndClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been forwarded and closed without being answered by an agent.
ticketStateChanged(AgentTicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been been internally forwarded by an agent to another agent.
ticketStateChanged(AgentTicketManuallyRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been pulled by an agent.
ticketStateChanged(AgentTicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been requeued by an agent.
ticketStateChanged(AgentTicketResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been resubmitted by an agent.
ticketStateChanged(AutoInternalForwardedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been routed to an agent automatically due to a previous internal forward operation.
ticketStateChanged(AutoResubmittedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been routed to an agent automatically due to a previous resubmit operation.
ticketStateChanged(AutoTicketAnsweredClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been answered automatically and is waiting for clearance now.
ticketStateChanged(AutoTicketAnsweredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been answered automatically.
ticketStateChanged(AutoTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been closed without being answered automatically.
ticketStateChanged(AutoTicketForwardedAndClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been forwarded and closed without being answered automatically.
ticketStateChanged(AutoTicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been internally forwarded automatically by the routing engine e.g.
ticketStateChanged(AutoTicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a previously assigned ticket has been requeued automatically.
ticketStateChanged(AutoTicketResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been resubmitted automatically by the routing engine e.g.
ticketStateChanged(AutoTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been routed to an agent automatically by the novomind iAGENT routing engine.
ticketStateChanged(ExternalTicketAnsweredClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been answered by an external address and is waiting for clearance now.
ticketStateChanged(ExternalTicketAnsweredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been answered by an external address.
ticketStateChanged(ExternalTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been closed without being answered by an external recipient.
ticketStateChanged(SupervisorInternalForwardedTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been routed to an agent due to an internal forward operation by a supervisor.
ticketStateChanged(SupervisorTicketClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been closed without being answered by a supervisor.
ticketStateChanged(SupervisorTicketForwardedAndClosedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been forwarded and closed without being answered by a supervisor.
ticketStateChanged(SupervisorTicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been internally forwarded by a supervisor.
ticketStateChanged(SupervisorTicketManuallyRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been pushed directly to an agent by a supervisor.
ticketStateChanged(SupervisorTicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been requeued by a supervisor.
ticketStateChanged(TicketAnsweredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This method is called after a ticket has been answered.
ticketStateChanged(TicketClearanceRequiredEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This method is called after a ticket has changed state to clearance required.
ticketStateChanged(TicketCreatedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been created.
ticketStateChanged(TicketEnqueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been queued after it has been created.
ticketStateChanged(TicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been internally forwarded.
ticketStateChanged(TicketQueuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been queued.
ticketStateChanged(TicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a previously assigned ticket has been requeued.
ticketStateChanged(TicketResubmittedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been resubmitted.
ticketStateChanged(TicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been assigned to an agent.
ticketStateChanged(UserTicketInternalForwardedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called after a ticket has been internally forwarded by a user.
ticketStateChanged(UserTicketRequeuedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been requeued due to a user operation.
ticketStateChanged(UserTicketRoutedEvent) - Method in interface com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener: This more specific method is called when a ticket has been routed to an agent manually by another user.
TicketStateChangedEvent - Interface in com.novomind.ecom.api.imail.common.event: This interface represents all ticket events causing a change of the TicketState.
TicketStateEventListener - Interface in com.novomind.ecom.api.iagent.routing.workflow: The TicketStateEventListener is an interface that implements the event functions to be called on changes of the ticket state within the novomind iAGENT routing process.
title(String) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle: Sets the title for the notification.
TopHeaderContent - Class in com.novomind.ecom.api.imail.routing.frontend.topheader: Represents a custom TopHeaderContent
TopHeaderContent(String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContent
TopHeaderContentProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.topheader: A TopHeaderContentProvider is used to provide a custom TopHeaderContent.
TopHeaderViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.topheader
toString() - Method in class com.novomind.ecom.api.iagent.common.event.CustomEvent
toString() - Method in exception class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
toString() - Method in exception class com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
toString() - Method in exception class com.novomind.ecom.api.iagent.exception.CallNotFoundException
toString() - Method in exception class com.novomind.ecom.api.iagent.exception.CallOperationException
toString() - Method in exception class com.novomind.ecom.api.iagent.exception.PhoneSystemException
toString() - Method in exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
toString() - Method in exception class com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
toString() - Method in class com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab
toString() - Method in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab
toString() - Method in class com.novomind.ecom.api.iagent.model.RoutingWorkItem
toString() - Method in class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab
toString() - Method in class com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab
toString() - Method in class com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab
toString() - Method in class com.novomind.ecom.api.imail.common.frontend.message.MessageTab
toString() - Method in class com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision
toString() - Method in class com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab
toString() - Method in class com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab
toString() - Method in class com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab
toString() - Method in class com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab
transactionCode(TransactionCode) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndClose: Sets the given TransactionCode to the new ticket.
transactionCode(TransactionCode) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndSend: Sets the given TransactionCode to the new ticket.
transactionCode(TransactionCode) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat
transactionCode(TransactionCode) - Method in interface com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket
TransactionCode - Interface in com.novomind.ecom.api.iagent.model: Represents a transaction code object
TransactionCodeConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.transactioncode
TransactionCodeConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab: The path of the customized .xhtml must be inside 'META-INF/views'.
TransactionCodeConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.transactioncode: A TransactionCodeConfigTabProvider is used to provide a custom TransactionCodeConfigTab.
TransactionCodeConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.transactioncode: A TransactionCodeConfigViewContext provides a TransactionCodeModifier which is used to change the subjacent TransactionCode}.
TransactionCodeModifier - Interface in com.novomind.ecom.api.imail.routing.persistence: Defines an API to modify an instance of type TransactionCode
TRANSFER - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause: The call has been finished due to a manual transfer from an agent device to another device.
type(UserNotificationOperationBuilder.Type) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType: Sets the type of the notification.

U

UndeletableModifier<T> - Interface in com.novomind.ecom.api.imail.routing.persistence
undelete() - Method in interface com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier: Undelete the MasterEntity instance associated with this UndeletableModifier
UNION - Enum constant in enum class com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy
UNKNOWN - Enum constant in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin: The finish origin is unknown.
UNMODIFIED - Static variable in class com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult: An IncomingMessageAnalyzerResult which contains no AnalyzerDecisions.
Adding Decisions to this shared instance will throw an UnsupportedOperationException
UNPROCESSABLE - Enum constant in enum class com.novomind.ecom.api.iagent.state.TicketState: A message has been received for the ticket but the message is unprocessable.
updateFrontendComponent(FrontendComponent) - Method in interface com.novomind.ecom.api.iagent.frontend.operation.FrontendController: This method can be used to update a component of the frontend of the novomind iAGENT app.
url - Variable in class com.novomind.ecom.api.iagent.frontend.tab.AbstractTab
user - Variable in exception class com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException
user - Variable in exception class com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException
user - Variable in exception class com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException
user - Variable in exception class com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException
user - Variable in exception class com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException
user - Variable in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException
user - Variable in exception class com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException
user - Variable in exception class com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException
user - Variable in exception class com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException
User - Interface in com.novomind.ecom.api.iagent.model: Represents a registered user
User.CategoryMode - Enum Class in com.novomind.ecom.api.iagent.model: This enumeration describes the category visibility mode for a user
UserAgentGroupAssignment - Interface in com.novomind.ecom.api.iagent.model: Represents an assignment of an User to an AgentGroup
UserCallOperationResult - Interface in com.novomind.ecom.api.imail.operation: This interface represents the result of a successful call operation triggered by an user.
UserCallRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event.call: This event is triggered when a Call has been recategorized by an User.
UserChatOperationResult - Interface in com.novomind.ecom.api.iagent.operation: This interface represents the result of a successful chat operation triggered by a user.
UserChatRecategorizedEvent - Interface in com.novomind.ecom.api.iagent.routing.event: This event is triggered when a chat has been recategorized by a user.
UserCloseTicketEvent - Interface in com.novomind.ecom.api.imail.common.event: This event is triggered when a ticket is about to be closed by an user.
UserConfigTab - Class in com.novomind.ecom.api.imail.routing.frontend.user
UserConfigTab(String, String, String) - Constructor for class com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab: The path of the customized .xhtml must be inside 'META-INF/views'.
UserConfigTabProvider - Interface in com.novomind.ecom.api.imail.routing.frontend.user: A UserConfigTabProvider is used to provide a custom UserConfigTab.
UserConfigViewContext - Interface in com.novomind.ecom.api.imail.routing.frontend.user: A UserConfigViewContext provides a UserModifier which is used to change the subjacent User}.
userIcon(User) - Method in interface com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon: Applies the user profile image as icon to the notification, if available.
UserIssueOperationResult - Interface in com.novomind.ecom.api.iagent.operation: This interface represents the result of a successful issue operation triggered by an user.
UserModifier - Interface in com.novomind.ecom.api.imail.routing.persistence
UserNotificationOperationBuilder - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface provides specific builders to build operations to display a notification to a user.
UserNotificationOperationBuilder.Alert - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a alert popup notification to a user.
UserNotificationOperationBuilder.Alert.Html - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a alert popup notification with a html message to a user.
UserNotificationOperationBuilder.Alert.Text - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a alert popup notification with a plain text message to a user.
UserNotificationOperationBuilder.Alert.WithMessage<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a alert popup notification with a message to a user.
UserNotificationOperationBuilder.Banner - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a banner notification on the top of the browser to a user.
UserNotificationOperationBuilder.Banner.Text - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a banner notification on the top of the browser to a user.
UserNotificationOperationBuilder.Banner.WithMessage<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a banner notification on the top of the browser to a user.
UserNotificationOperationBuilder.Desktop - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a native desktop notification to a user.
UserNotificationOperationBuilder.Desktop.Text - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a desktop notification with a plain text message to a user.
UserNotificationOperationBuilder.Desktop.WithMessage<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a native desktop notification with a message to a user.
UserNotificationOperationBuilder.Growl - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a growl notification to a user.
UserNotificationOperationBuilder.Growl.Html - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a growl notification with a html message to a user.
UserNotificationOperationBuilder.Growl.Text - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a growl notification with a plain text message to a user.
UserNotificationOperationBuilder.Growl.WithMessage<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a growl notification with a message to a user.
UserNotificationOperationBuilder.Type - Enum Class in com.novomind.ecom.api.iagent.operation.notification: Specifies the different types of notifications.
UserNotificationOperationBuilder.WithCloseOption<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a notification with an option to be closed by the user.
UserNotificationOperationBuilder.WithDimensions<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a notification with dimensions.
UserNotificationOperationBuilder.WithDuration<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a notification with a duration.
UserNotificationOperationBuilder.WithHtmlIcon<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a notification with a custom html icon.
UserNotificationOperationBuilder.WithTitle<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a notification with a title.
UserNotificationOperationBuilder.WithType<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a notification with a UserNotificationOperationBuilder.Type.
UserNotificationOperationBuilder.WithUserIcon<T> - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents a specific builder to display a notification with a user profile image as icon.
UserNotificationOperationResult - Interface in com.novomind.ecom.api.iagent.operation.notification: This interface represents the result of a successful user notification operation.
UserProvider - Interface in com.novomind.ecom.api.iagent.provider: Represents an object, that has a user
UserTicketClosedEvent - Interface in com.novomind.ecom.api.imail.common.event: This event is triggered when a ticket has been closed by a user without being answered.
UserTicketEvent - Interface in com.novomind.ecom.api.imail.common.event: This interface represents all events concerning a ticket and a user.
UserTicketInternalForwardedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been internally forwarded by an user to an agent manually within the novomind iAGENT routing process.
UserTicketOperationResult - Interface in com.novomind.ecom.api.imail.operation: This interface represents the result of a successful ticket operation triggered by an user.
UserTicketRecategorizedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been recategorized by an user.
UserTicketRequeuedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again due to a user operation.
UserTicketRoutedEvent - Interface in com.novomind.ecom.api.imail.routing.event: This event is triggered when a ticket has been routed to an agent by a user manually.

V

validate(AgentCallAction) - Method in interface com.novomind.ecom.api.iagent.action.call.AgentCallActionValidator: The method is called when the agent is trying to perform actions on calls.
validate(AgentCallCloseAction) - Method in interface com.novomind.ecom.api.iagent.action.call.AgentCallActionValidator: The method is called when the agent is asked to apply required information to close a call e.g.
validate(AgentChatAction) - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator: The method is called when the agent is trying to perform actions on chats.
validate(AgentChatCloseAction) - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator: The method is called when the agent is trying to close the chat.
validate(AgentChatUploadAttachmentAction) - Method in interface com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator: The method is called when the agent is trying to upload an attachment to the chat.
validate(CentralAttachmentUploadAction) - Method in interface com.novomind.ecom.api.iagent.validator.AttachmentValidator: The method is called when a supervisor or administrator is trying to upload a central attachment.
validate(SupervisorMultiTicketsAction) - Method in interface com.novomind.ecom.api.iagent.validator.SupervisorMultiTicketsActionValidator: The method is called when the supervisor is trying to perform actions on tickets.
validate(SupervisorMultiTicketsCloseAction) - Method in interface com.novomind.ecom.api.iagent.validator.SupervisorMultiTicketsActionValidator: The method is called when a supervisor is trying to close tickets.
validate(IncomingAttachmentChatMessage) - Method in interface com.novomind.ecom.api.iagent.validator.IncomingChatMessageValidator: The method is called synchronously before the processing of an incoming attachment chat message.
validate(AgentQuickCaseTicketAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to perform actions on quick cases.
validate(AgentQuickCaseTicketCreateAndCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to create a quick case and close the ticket without answer.
validate(AgentQuickCaseTicketCreateAndKeepAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to create a quick case and keep it in his personal inbox.
validate(AgentQuickCaseTicketCreateAndRouteAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to create a quick case and forward the ticket to be routed to a suitable agent.
validate(AgentQuickCaseTicketCreateSendAndCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to create a quick case, send an answer and close the ticket.
validate(AgentTicketAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to perform actions on tickets.
validate(AgentTicketCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to perform any kind of ticket close action.
validate(AgentTicketCloseNoAnswerAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to close the ticket without answer.
validate(AgentTicketForwardAndCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to forward and close the ticket without answer.
validate(AgentTicketForwardAndMultiCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to forward and close the ticket without answer while also trying to close other tickets of the process.
validate(AgentTicketMultiCloseNoAnswerAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to close the ticket without answer while also trying to close other tickets of the process.
validate(AgentTicketRecategorizeAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to recategorize a ticket.
validate(AgentTicketSendAndCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to send an answer and close the ticket.
validate(AgentTicketSendAndMultiCloseAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to send an answer and close the ticket while also trying to close other tickets of the process.
validate(AgentTicketSendIntermediateAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to send the message as intermediate reply.
validate(AgentTicketUploadAttachmentAction) - Method in interface com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator: The method is called when the agent is trying to upload an attachment to the ticket.
validateAccountType(Account.AccountType) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given type of account.
validateAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given address.
validateAgent(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given agent flag.
validateAgentRoutingTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given agentRoutingTimeout.
validateAllowedForNewProcesses(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given allowed for new processes state.
validateAllowedForPhoneTickets(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given allowed for phone tickets state.
validateAllowedRecategorizationDestination(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given allowed recategorization destination state.
validateAllowedRecategorizationSource(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given allowed recategorization source state.
validateAlternativeOutgoingAccount(Optional<Account>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given alternative outgoing account.
validateAnswerAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given answer allowed state.
validateAssignedAddresses(InternetAddress...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Validate the given email addresses.
validateAssignedAgentGroup(AgentGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given AgentGroup.
validateAssignedPhoneNumbers(String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Validate the given phone numbers.
validateAttributes(String, String...) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Validate the attributes which can be used for identification (see ContactIdentifier for further information).
validateAutoRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the CategoryMode for the automatic routing of this user.
validateAutoRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given automatic routing state.
validateBotRoutingTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given botRoutingTimeout.
validateBundlingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given bundling state.
validateCallRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given call routing enabled value.
validateChannel(Channel) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given channel.
validateChannel(ChatChannel) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Validate the given chat channel.
validateChatCategory(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given chat category state.
validateChildTextModuleFirstLevelGroups(List<TextModuleFirstLevelGroup>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier: Validate the given direct child textmodule first level groups list.
validateChildTextModuleNodes(List<TextModuleNode>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Validate the given direct child textmodule nodes list.
validateChildTextModules(List<TextModule>) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier: Validate the given direct child textmodules list.
validateClassification(TextModuleFirstLevelGroup.Classification) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Validate the given classification.
validateClearanceAuthority(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given clearance authority value.
validateClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given clearance required state.
validateClearanceRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given clearance required value.
validateCloseWithoutAnswerAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given close without answer allowed state.
validateContent(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Validate the given content.
validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given description.
validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Validate the given description.
validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Validate the given description.
validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier: Validate the given description.
validateDescription(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Validate the given description.
validateDescription(Locale, String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Validate the given description for the provided language.
validateDisplayName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given display name.
validateDisplayName(Locale, String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Validate the given display name for the provided language.
validateEmailAddress(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given email address.
validateEnabled(boolean) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Validate the given enabled.
validateEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given enabled.
validateEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given enabled state.
validateEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Validate the given enabled state.
validateEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Validate the given enabled state.
validateEscalationCategory(Category) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given escalation category.
validateEscalationTimeoutMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given escalation timeout.
validateExternalRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given external routing state.
validateInactivityTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given inactivityTimeout.
validateKnowledgeBaseAgentName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given knowledgeBaseAgentName.
validateLanguageCode(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Validate the given ISO 639-1 language code.
validateLocale(Locale) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the Locale representing the display language of this user.
validateLocation(Location) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given location.
validateManualRoutingCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the CategoryMode for the manual routing of this user.
validateManualRoutingClearanceAuthorizationCategoryMode(User.CategoryMode) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the CategoryMode for the manual routing ability of clearance authorizations of this user.
validateMaxChats(int) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given maximum number of chats that should be routed to this user.
validateMaxMails(int) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given maximum number of mails that should be routed to this user.
validateMessageAccess(MessageAccessValidatorContext) - Method in interface com.novomind.ecom.api.iagent.validator.MessageAccessValidator: The method is called on plugins implementing this interface to validate the access to a message.
validateName(String) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TenantModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier: Validate the given name.
validateName(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given name.
validateNickname(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given nickname.
validateParent(SystemGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.GroupModifier: Validate the given parent system group.
validateParent(TextModuleFirstLevelGroup) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier: Validate the given parent textmodule first level group.
validatePassword(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given password.
validatePrivilegedRoutingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given privileged routing state.
validateProtocol(String) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Validate the given protocol.
validateProtocol(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given protocol.
validateRestUrl(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given restUrl.
validateRouteToAgentTimeout(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given routeToAgentTimeout.
validateSendAllowed(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given sendAllowed.
validateSendTypingEnabled(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given sendTypingEnabled state.
validateServiceLevelMillis(Long) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given service level.
validateShortcut(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Validate the given shortcut.
validateSignature(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given signature.
validateSpellcheckRequired(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given spellcheck required state.
validateTenant(Tenant) - Method in interface com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier: Validate the given tenant.
validateTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Validate the given tenant.
validateTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.AccountModifier: Validate the given tenant.
validateTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier: Validate the given tenant.
validateTenant(Tenant) - Method in interface com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier: Validate the given tenant.
validateTicketAccess(TicketAccessValidatorContext) - Method in interface com.novomind.ecom.api.iagent.validator.TicketAccessValidator: The method is called on plugins implementing this interface to validate the access to a ticket.
validateTimeZone(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Validate the given timezone.
validateTimeZone(TimeZone) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Validate the given timezone.
validateTopTextRelevant(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Validate the given top text relevancy.
validateTransactionCodeRequiredForCall(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given transaction code required for call state.
validateTransactionCodeRequiredForChat(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given transaction code required for chat state.
validateTransactionCodeRequiredForMail(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.CategoryModifier: Validate the given transaction code required for mail state.
validateUid(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.LocationModifier: Validate the given uid.
validateUsername(String) - Method in interface com.novomind.ecom.api.imail.routing.persistence.UserModifier: Validate the given username.
validateVisible(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier: Validate the given visibility.
validateVisible(boolean) - Method in interface com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier: Validate the given visibility.
ValidationException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a Validation Exception has occurred.
ValidationException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ValidationException: Constructs a ValidationException with the specified detail message.
ValidationException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ValidationException: Constructs a ValidationException with the specified detail message and cause.
ValidationException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.ValidationException: Constructs a ValidationException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.call.CallParticipantType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.call.CallType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.model.Account.AccountType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.model.MessageTemplate.Type: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.model.User.CategoryMode: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.state.CallState: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.state.ChatState: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.state.PhoneDeviceState: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.state.RoutingWorkItemState: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.state.TicketState: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction: Returns the enum constant of this class with the specified name.
valueOf(String) - Static method in enum class com.novomind.ecom.api.imail.model.AnswerType: Returns the enum constant of this class with the specified name.
values() - Static method in enum class com.novomind.ecom.api.iagent.call.activity.CallActivityType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.call.CallParticipantType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.call.CallType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.model.Account.AccountType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.model.MessageTemplate.Type: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.model.User.CategoryMode: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.rating.RatingData.Index: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.state.CallState: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.state.ChatState: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.state.PhoneDeviceState: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.state.RoutingWorkItemState: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.state.TicketState: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction: Returns an array containing the constants of this enum class, in the order they are declared.
values() - Static method in enum class com.novomind.ecom.api.imail.model.AnswerType: Returns an array containing the constants of this enum class, in the order they are declared.
ViewContext - Interface in com.novomind.ecom.api.iagent.frontend: A ViewContext object is passed as method parameter for UI plugins and provides information about the current view context.
VisibilityContext - Interface in com.novomind.ecom.api.iagent.visibility: This interface represents the visibility context of certain entities
VisibilityHandler - Interface in com.novomind.ecom.api.iagent.visibility: This handler provides the visibility information This handler is only available in the supervisor application
VISIBLE - Enum constant in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility: Show only the categories, that are visible for the user.
VISIBLE - Enum constant in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility: Show the categories, that are visible for the user.
VISIBLE_AND_ORPHANS - Enum constant in enum class com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility: Show the categories, that are visible for the user and the unassigned categories.

W

WARN - Enum constant in enum class com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel: Message level indicating a warning.
WARNING - Enum constant in enum class com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type: displays a warning notification
with(Category, Account) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder: This method returns a CreateTicketOperationBuilder.WithRequired instance with the required basic information for an anonymous user which is able to set the different parameters for building a new ticket.
with(User, Category, Account) - Method in interface com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder: This method returns an CreateTicketOperationBuilder.WithRequired instance with the required basic information which is able to set the different parameters for building a new ticket.
withCount(int) - Static method in class com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification: Construct an InfoTabNotification of Type COUNT with a count value to be displayed by a bubble on the tab's label
write() - Method in interface com.novomind.ecom.api.imail.common.persistence.ContactModifier: Writes the changes done in this ContactModifier
write() - Method in interface com.novomind.ecom.api.imail.routing.persistence.Modifier: Writes the changes done in this Modifier
writeTo(OutputStream) - Method in interface com.novomind.ecom.api.imail.model.MailMessage: Output the underlying message as an RFC 822 format stream.
WrongArgumentException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a wrong parameter has been passed.
WrongArgumentException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.WrongArgumentException: Constructs a WrongArgumentException with the specified detail message.
WrongArgumentException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.WrongArgumentException: Constructs a WrongArgumentException with the specified detail message and cause.
WrongArgumentException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.WrongArgumentException: Constructs a WrongArgumentException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).
WrongTypeException - Exception Class in com.novomind.ecom.api.iagent.exception: Signals that a wrong type has been used.
WrongTypeException(String) - Constructor for exception class com.novomind.ecom.api.iagent.exception.WrongTypeException: Constructs a WrongTypeException with the specified detail message.
WrongTypeException(String, Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.WrongTypeException: Constructs a WrongTypeException with the specified detail message and cause.
WrongTypeException(Throwable) - Constructor for exception class com.novomind.ecom.api.iagent.exception.WrongTypeException: Constructs a WrongTypeException with the specified cause and a detail message of (cause==null ? null : cause.toString()) (which typically contains the class and detail message of cause).

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