Interface AgentTicketAction
-
- All Superinterfaces:
IncomingMessageInfo,MessageInfo,TicketProvider,UserProvider
- All Known Subinterfaces:
AgentQuickCaseTicketAction,AgentQuickCaseTicketCreateAndCloseAction,AgentQuickCaseTicketCreateAndKeepAction,AgentQuickCaseTicketCreateAndRouteAction,AgentQuickCaseTicketCreateSendAndCloseAction,AgentTicketCloseAction,AgentTicketCloseNoAnswerAction,AgentTicketForwardAndCloseAction,AgentTicketForwardAndMultiCloseAction,AgentTicketMultiCloseAction,AgentTicketMultiCloseNoAnswerAction,AgentTicketRecategorizeAction,AgentTicketSendAndCloseAction,AgentTicketSendAndMultiCloseAction,AgentTicketSendIntermediateAction,AgentTicketUploadAttachmentAction
public interface AgentTicketAction extends TicketProvider, UserProvider, IncomingMessageInfo
This interface represents all agent actions concerning a ticket The interface provides the Ticket and the User performing the action.- Since:
- 10.0.120
-
-
Method Summary
-
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
-
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
-
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
-
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
-
-