Interface AgentTicketAction
- All Superinterfaces:
IncomingMessageInfo
,MessageInfo
,TicketProvider
,UserProvider
- All Known Subinterfaces:
AgentQuickCaseTicketAction
,AgentQuickCaseTicketCreateAndCloseAction
,AgentQuickCaseTicketCreateAndKeepAction
,AgentQuickCaseTicketCreateAndRouteAction
,AgentQuickCaseTicketCreateSendAndCloseAction
,AgentTicketCloseAction
,AgentTicketCloseNoAnswerAction
,AgentTicketForwardAndCloseAction
,AgentTicketForwardAndMultiCloseAction
,AgentTicketMultiCloseAction
,AgentTicketMultiCloseNoAnswerAction
,AgentTicketRecategorizeAction
,AgentTicketSendAndCloseAction
,AgentTicketSendAndMultiCloseAction
,AgentTicketSendIntermediateAction
,AgentTicketSendWithClearanceAction
,AgentTicketUploadAttachmentAction
This interface represents all agent actions concerning a ticket
The interface provides the Ticket and the User performing
the action.
- Since:
- 10.0.120
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser