Interface AgentTicketAction
- All Superinterfaces:
IncomingMessageInfo,MessageInfo,TicketProvider,UserProvider
- All Known Subinterfaces:
AgentQuickCaseTicketAction,AgentQuickCaseTicketCreateAndCloseAction,AgentQuickCaseTicketCreateAndKeepAction,AgentQuickCaseTicketCreateAndRouteAction,AgentQuickCaseTicketCreateSendAndCloseAction,AgentTicketCloseAction,AgentTicketCloseNoAnswerAction,AgentTicketForwardAndCloseAction,AgentTicketForwardAndMultiCloseAction,AgentTicketMultiCloseAction,AgentTicketMultiCloseNoAnswerAction,AgentTicketRecategorizeAction,AgentTicketSendAndCloseAction,AgentTicketSendAndMultiCloseAction,AgentTicketSendIntermediateAction,AgentTicketSendWithClearanceAction,AgentTicketUploadAttachmentAction
This interface represents all agent actions concerning a ticket
The interface provides the Ticket and the User performing
the action.
- Since:
- 10.0.120
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessageMethods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketIdMethods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicketMethods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser