Interface AgentTicketRecategorizeAction
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- All Superinterfaces:
AgentTicketAction
,IncomingMessageInfo
,MessageInfo
,TicketProvider
,UserProvider
public interface AgentTicketRecategorizeAction extends AgentTicketAction
This action represents a ticket recategorize action by an agent. The interface provides theTicket
and theUser
performing the recategorize action.- Since:
- 11.30
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Method Summary
All Methods Instance Methods Abstract Methods Modifier and Type Method Description Category
getDestinationCategory()
This method returns the destination category of the ticket.Category
getSourceCategory()
This method returns the source category of the ticket before the recategorization.-
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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Method Detail
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getSourceCategory
Category getSourceCategory()
This method returns the source category of the ticket before the recategorization.- Returns:
- the source category of the ticket.
- Since:
- 11.30
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getDestinationCategory
Category getDestinationCategory()
This method returns the destination category of the ticket.- Returns:
- the destination category of the ticket.
- Since:
- 11.30
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