Interface AgentTicketRecategorizeAction

    • Method Detail

      • getSourceCategory

        Category getSourceCategory()
        This method returns the source category of the ticket before the recategorization.
        Returns:
        the source category of the ticket.
        Since:
        11.30
      • getDestinationCategory

        Category getDestinationCategory()
        This method returns the destination category of the ticket.
        Returns:
        the destination category of the ticket.
        Since:
        11.30