Package com.novomind.ecom.api.imail.agent.action

Interface AgentTicketRecategorizeAction

All Superinterfaces:

AgentTicketAction, IncomingMessageInfo, MessageInfo, TicketProvider, UserProvider

public interface AgentTicketRecategorizeAction
extends AgentTicketAction

This action represents a ticket recategorize action by an agent. The interface provides the Ticket and the User performing the recategorize action.

Since:

11.30

Method Summary

Modifier and Type	Method	Description
Category	getDestinationCategory()	This method returns the destination category of the ticket.
Category	getSourceCategory()	This method returns the source category of the ticket before the recategorization.

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Detail

getSourceCategory

Category getSourceCategory()

This method returns the source category of the ticket before the recategorization.

Returns:

the source category of the ticket.

Since:

11.30

getDestinationCategory

Category getDestinationCategory()

This method returns the destination category of the ticket.

Returns:

the destination category of the ticket.

Since:

11.30