Package com.novomind.ecom.api.imail.agent.action

Interface AgentTicketRecategorizeAction

All Superinterfaces:
AgentTicketAction, IncomingMessageInfo, MessageInfo, TicketProvider, UserProvider
public interface AgentTicketRecategorizeAction extends AgentTicketAction
This action represents a ticket recategorize action by an agent. The interface provides the Ticket and the User performing the recategorize action.
Since:
11.30

  • Method Details

    • getSourceCategory

      Category getSourceCategory()
      This method returns the source category of the ticket before the recategorization.
      Returns:
      the source category of the ticket.
      Since:
      11.30

    • getDestinationCategory

      Category getDestinationCategory()
      This method returns the destination category of the ticket.
      Returns:
      the destination category of the ticket.
      Since:
      11.30