Ticket (ecom-api-iagent 12.33.1 API)

All Superinterfaces:

Issue, OptionalCategoryProvider, OptionalTenantProvider, ProcessProvider, StorageProvider
```
public interface Ticket
extends Issue, ProcessProvider
```
Represents a customer ticket

Since:

10.0.16

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`Account`	`getIncomingAccount()`
`Channel`	`getIncomingChannel()`
`ModifiableIssueNotes`	`getNotes()`
`TicketState`	`getTicketState()`

Methods inherited from interface com.novomind.ecom.api.iagent.model.Issue
getDateReceived, getId, getLocale, getLocation, getRoutingTags, getTenant

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
getCategory

Methods inherited from interface com.novomind.ecom.api.imail.provider.ProcessProvider
getProcess

Methods inherited from interface com.novomind.ecom.api.iagent.provider.StorageProvider
getStorage

- Method Detail
  - getNotes
```
ModifiableIssueNotes getNotes()
```
    Returns:
    
    the ModifiableIssueNotes contains all notes associated with the Ticket.
    
    Since:
    
    10.0.146
  - getIncomingAccount
```
Account getIncomingAccount()
```
    Returns:
    
    the incoming account of the ticket.
    
    Since:
    
    10.0.146
  - getIncomingChannel
```
Channel getIncomingChannel()
```
    Returns:
    
    the incoming channel of the ticket.
    
    Since:
    
    10.0.146
  - getTicketState
```
TicketState getTicketState()
```
    Returns:
    
    the TicketState
    
    Since:
    
    12.0