Package com.novomind.ecom.api.imail.model

Interface Ticket

All Superinterfaces:

Issue, OptionalCategoryProvider, OptionalTenantProvider, ProcessProvider, StorageProvider

public interface Ticket
extends Issue, ProcessProvider

Represents a customer ticket

Since:

10.0.16

Method Summary

Modifier and Type	Method	Description
Account	getIncomingAccount()
Channel	getIncomingChannel()
ModifiableIssueNotes	getNotes()
TicketState	getTicketState()

Methods inherited from interface com.novomind.ecom.api.iagent.model.Issue

getDateReceived, getId, getLocale, getLocation, getRoutingTags, getTenant

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider

getCategory

Methods inherited from interface com.novomind.ecom.api.imail.provider.ProcessProvider

getProcess

Methods inherited from interface com.novomind.ecom.api.iagent.provider.StorageProvider

getStorage

Method Details

getNotes

ModifiableIssueNotes getNotes()

Returns:

the ModifiableIssueNotes contains all notes associated with the Ticket.

Since:

10.0.146

getIncomingAccount

Account getIncomingAccount()

Returns:

the incoming account of the ticket.

Since:

10.0.146

getIncomingChannel

Channel getIncomingChannel()

Returns:

the incoming channel of the ticket.

Since:

10.0.146

getTicketState

TicketState getTicketState()

Returns:

the TicketState

Since:

12.0