Package com.novomind.ecom.api.imail.model

Interface Ticket

All Superinterfaces:

Issue, OptionalCategoryProvider, OptionalTenantProvider, ProcessProvider, StorageProvider

public interface Ticket
extends Issue, ProcessProvider

Represents a customer ticket

Since:

10.0.16

Method Summary

Modifier and Type	Method	Description
Account	getIncomingAccount()	Returns the incoming account of the ticket.
Channel	getIncomingChannel()	Returns the incoming channel of the ticket.
ModifiableIssueNotes	getNotes()	Returns the ModifiableIssueNotes containing all notes associated with the Ticket.
TicketState	getTicketState()	Returns the current state of the ticket.

Methods inherited from interface com.novomind.ecom.api.iagent.model.Issue

getContact, getDateReceived, getId, getLocale, getLocation, getRoutingTags, getTenant

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider

getCategory

Methods inherited from interface com.novomind.ecom.api.imail.provider.ProcessProvider

getProcess

Methods inherited from interface com.novomind.ecom.api.iagent.provider.StorageProvider

getStorage

Method Details

getNotes

ModifiableIssueNotes getNotes()

Returns the ModifiableIssueNotes containing all notes associated with the Ticket.

Returns:

the ModifiableIssueNotes contains all notes associated with the Ticket.

Since:

10.0.146

getIncomingAccount

Account getIncomingAccount()

Returns the incoming account of the ticket.

Returns:

the incoming account of the ticket.

Since:

10.0.146

getIncomingChannel

Channel getIncomingChannel()

Returns the incoming channel of the ticket.

Returns:

the incoming channel of the ticket.

Since:

10.0.146

getTicketState

TicketState getTicketState()

Returns the current state of the ticket.

Returns:

the TicketState

Since:

12.0