Methods Method Description com.novomind.ecom.api.iagent.model.Call.getDuration()Please use
CallInfo.getTotalDuration()instead. The duration of a finished call is the elapsed time between the received date and the finished date. If the call has not been finished yet, the duration of the call is the elapsed time between the received date and the current time now.
CallRoutingInfo.getRoutingDuration()instead. The routing duration is the elapsed time between the enqueued date and first routed date. The optional will be empty if the call has not been routed yet.
Enum Constants Enum Constant Description com.novomind.ecom.api.iagent.state.PhoneDeviceState.LOGGED_OFFplease use