Hierarchy For All Packages
Package Hierarchies:- com.novomind.ecom.api.iagent.action,
- com.novomind.ecom.api.iagent.action.chat,
- com.novomind.ecom.api.iagent.assignment,
- com.novomind.ecom.api.iagent.backlog,
- com.novomind.ecom.api.iagent.common,
- com.novomind.ecom.api.iagent.common.event,
- com.novomind.ecom.api.iagent.connector.call,
- com.novomind.ecom.api.iagent.connector.externalrouting,
- com.novomind.ecom.api.iagent.contact,
- com.novomind.ecom.api.iagent.exception,
- com.novomind.ecom.api.iagent.frontend,
- com.novomind.ecom.api.iagent.frontend.attachments,
- com.novomind.ecom.api.iagent.frontend.categories,
- com.novomind.ecom.api.iagent.frontend.chatinfo,
- com.novomind.ecom.api.iagent.frontend.operation,
- com.novomind.ecom.api.iagent.frontend.tab,
- com.novomind.ecom.api.iagent.lifecycle.pluginbundle,
- com.novomind.ecom.api.iagent.manipulator,
- com.novomind.ecom.api.iagent.manipulator.input,
- com.novomind.ecom.api.iagent.manipulator.result,
- com.novomind.ecom.api.iagent.message,
- com.novomind.ecom.api.iagent.model,
- com.novomind.ecom.api.iagent.operation,
- com.novomind.ecom.api.iagent.operation.notification,
- com.novomind.ecom.api.iagent.operation.quickcase,
- com.novomind.ecom.api.iagent.operation.recategorization,
- com.novomind.ecom.api.iagent.persistence,
- com.novomind.ecom.api.iagent.persistence.storage,
- com.novomind.ecom.api.iagent.plugin,
- com.novomind.ecom.api.iagent.provider,
- com.novomind.ecom.api.iagent.rating,
- com.novomind.ecom.api.iagent.rating.event,
- com.novomind.ecom.api.iagent.request,
- com.novomind.ecom.api.iagent.result,
- com.novomind.ecom.api.iagent.routing.event,
- com.novomind.ecom.api.iagent.routing.event.call,
- com.novomind.ecom.api.iagent.routing.event.externalrouting,
- com.novomind.ecom.api.iagent.routing.privilege,
- com.novomind.ecom.api.iagent.routing.workflow,
- com.novomind.ecom.api.iagent.state,
- com.novomind.ecom.api.iagent.validator,
- com.novomind.ecom.api.iagent.validator.action,
- com.novomind.ecom.api.iagent.visibility,
- com.novomind.ecom.api.iagent.visibility.category,
- com.novomind.ecom.api.iagent.visibility.category.visibilities,
- com.novomind.ecom.api.iagent.visibility.tenant.context,
- com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities,
- com.novomind.ecom.api.imail.agent,
- com.novomind.ecom.api.imail.agent.action,
- com.novomind.ecom.api.imail.agent.frontend,
- com.novomind.ecom.api.imail.agent.frontend.dialog,
- com.novomind.ecom.api.imail.agent.frontend.editor,
- com.novomind.ecom.api.imail.agent.frontend.mailinfo,
- com.novomind.ecom.api.imail.agent.frontend.menu,
- com.novomind.ecom.api.imail.agent.frontend.sidebar,
- com.novomind.ecom.api.imail.agent.validator,
- com.novomind.ecom.api.imail.common.event,
- com.novomind.ecom.api.imail.common.frontend.callinfo,
- com.novomind.ecom.api.imail.common.frontend.mailinfo,
- com.novomind.ecom.api.imail.common.frontend.menu,
- com.novomind.ecom.api.imail.common.frontend.message,
- com.novomind.ecom.api.imail.core,
- com.novomind.ecom.api.imail.core.bindings,
- com.novomind.ecom.api.imail.core.connector,
- com.novomind.ecom.api.imail.core.event,
- com.novomind.ecom.api.imail.core.input,
- com.novomind.ecom.api.imail.core.result,
- com.novomind.ecom.api.imail.core.result.decision,
- com.novomind.ecom.api.imail.exception,
- com.novomind.ecom.api.imail.model,
- com.novomind.ecom.api.imail.operation,
- com.novomind.ecom.api.imail.operation.close,
- com.novomind.ecom.api.imail.operation.internalforward,
- com.novomind.ecom.api.imail.operation.recategorization,
- com.novomind.ecom.api.imail.operation.requeue,
- com.novomind.ecom.api.imail.operation.resubmit,
- com.novomind.ecom.api.imail.operation.routingtags,
- com.novomind.ecom.api.imail.provider,
- com.novomind.ecom.api.imail.routing,
- com.novomind.ecom.api.imail.routing.event,
- com.novomind.ecom.api.imail.routing.frontend.category,
- com.novomind.ecom.api.imail.routing.frontend.connector.context,
- com.novomind.ecom.api.imail.routing.frontend.connector.tab,
- com.novomind.ecom.api.imail.routing.frontend.menu,
- com.novomind.ecom.api.imail.routing.frontend.tenant,
- com.novomind.ecom.api.imail.routing.frontend.topheader,
- com.novomind.ecom.api.imail.routing.frontend.transactioncode,
- com.novomind.ecom.api.imail.routing.frontend.user,
- com.novomind.ecom.api.imail.routing.operation,
- com.novomind.ecom.api.imail.routing.operation.close,
- com.novomind.ecom.api.imail.routing.operation.internalforward,
- com.novomind.ecom.api.imail.routing.operation.recategorization,
- com.novomind.ecom.api.imail.routing.operation.requeue,
- com.novomind.ecom.api.imail.routing.operation.resubmit,
- com.novomind.ecom.api.imail.routing.operation.routingtags,
- com.novomind.ecom.api.imail.routing.persistence
Class Hierarchy
- java.lang.Object
- com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision<T> (implements com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision<T>)
- com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision
- com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
- com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision
- com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem<T> (implements com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem<T>)
- com.novomind.ecom.api.imail.agent.frontend.menu.AgentBacklogMessageFilterMenuItem
- com.novomind.ecom.api.imail.agent.frontend.menu.AgentOutgoingMessageFilterMenuItem
- com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem<T>
- com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorBacklogMessageFilterMenuItem
- com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorOutgoingMessageFilterMenuItem
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
- com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
- com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
- com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
- com.novomind.ecom.api.iagent.model.ContactIdentifier
- com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult
- com.novomind.ecom.api.imail.core.connector.ExtendedMessage
- com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent
- com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
- com.novomind.ecom.api.iagent.frontend.operation.FrontendScript
- com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
- com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult
- com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult
- com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
- com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
- com.novomind.ecom.api.imail.common.frontend.message.MessageTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions
- com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.model.RoutingWorkItem
- com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem (implements com.novomind.ecom.common.api.attribute.DisplayNamed)
- com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem (implements com.novomind.ecom.common.api.attribute.Named)
- java.lang.Throwable (implements java.io.Serializable)
- java.lang.Exception
- com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException
- com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException
- com.novomind.ecom.api.iagent.exception.ExternalRoutingException
- com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
- com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
- com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
- java.io.IOException
- com.novomind.ecom.api.iagent.exception.AttachmentIOException
- com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
- com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
- com.novomind.ecom.api.iagent.exception.AttachmentIOException
- javax.mail.MessagingException
- com.novomind.ecom.api.imail.exception.PermanentMessagingException
- com.novomind.ecom.api.imail.exception.TemporaryMessagingException
- com.novomind.ecom.api.iagent.exception.OperationFailedException
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException (implements com.novomind.ecom.api.iagent.provider.IssueProvider)
- com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException (implements com.novomind.ecom.api.iagent.provider.IssueProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.iagent.exception.PersistencyException
- com.novomind.ecom.api.iagent.exception.PhoneSystemException
- com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
- com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
- com.novomind.ecom.api.iagent.exception.CallNotFoundException
- com.novomind.ecom.api.iagent.exception.CallOperationException
- com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
- com.novomind.ecom.api.iagent.exception.ValidationException
- com.novomind.ecom.api.iagent.exception.WrongArgumentException
- com.novomind.ecom.api.iagent.exception.WrongTypeException
- java.lang.Exception
- com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContent
- com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision<T> (implements com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision<T>)
Interface Hierarchy
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTabProvider
- com.novomind.ecom.api.iagent.provider.AccountProvider
- com.novomind.ecom.api.iagent.model.ActiveCall
- com.novomind.ecom.api.iagent.model.IncomingCall
- com.novomind.ecom.api.iagent.model.OutgoingCall
- com.novomind.ecom.api.iagent.model.QueuedCall
- com.novomind.ecom.api.iagent.provider.ActiveCallProvider
- com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
- com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.provider.IncomingCallProvider
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.provider.OutgoingCallProvider
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.provider.QueuedCallProvider
- com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.request.DeliverQueuedCallRequest (also extends com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider)
- com.novomind.ecom.api.iagent.request.DequeueQueuedCallRequest
- com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest
- com.novomind.ecom.api.iagent.request.RerouteQueuedCallRequest
- com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.action.AgentActionHandler
- com.novomind.ecom.api.iagent.common.AgentAvailability
- com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability
- com.novomind.ecom.api.iagent.common.event.AgentAvailabilityEventListener
- com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator
- com.novomind.ecom.api.iagent.model.AgentDevice
- com.novomind.ecom.api.iagent.model.ConnectedAgentDevice (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.AgentDeviceState
- com.novomind.ecom.api.iagent.common.event.AgentDeviceStateEventListener
- com.novomind.ecom.api.imail.agent.frontend.AgentEditorController
- com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
- com.novomind.ecom.api.iagent.state.AgentFolderInfo
- com.novomind.ecom.api.iagent.state.AgentInfoHandler
- com.novomind.ecom.api.iagent.common.AgentLoginState
- com.novomind.ecom.api.iagent.common.event.AgentLoginStateEventListener
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleListManipulator
- com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider
- com.novomind.ecom.api.iagent.common.AgentPauseState
- com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState
- com.novomind.ecom.api.iagent.common.event.AgentPauseStateEventListener
- com.novomind.ecom.api.iagent.common.AgentPostProcessingState
- com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState
- com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateEventListener
- com.novomind.ecom.api.iagent.model.AgentQuickCase
- com.novomind.ecom.api.iagent.model.AgentCallQuickCase
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase
- com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContentProvider
- com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator
- com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler
- com.novomind.ecom.api.iagent.provider.AppProvider
- com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEvent
- com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PostStartPluginBundleLifecycleEvent
- com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PreStopPluginBundleLifecycleEvent
- com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEvent
- com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider
- com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator
- com.novomind.ecom.api.iagent.validator.AttachmentValidator
- java.lang.AutoCloseable
- java.io.Closeable
- com.novomind.ecom.api.imail.core.connector.MessageIterator<T> (also extends java.util.Iterator<E>)
- java.io.Closeable
- com.novomind.ecom.api.iagent.backlog.BacklogHandler<T>
- com.novomind.ecom.api.iagent.backlog.CallBacklogHandler
- com.novomind.ecom.api.iagent.backlog.ChatBacklogHandler
- com.novomind.ecom.api.iagent.backlog.TicketBacklogHandler
- com.novomind.ecom.api.iagent.state.BusinessHourInfo
- com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler
- com.novomind.ecom.api.iagent.model.BusinessTimeSlot
- com.novomind.ecom.api.imail.model.CallInfo
- com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.imail.model.CallRoutingInfo)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider
- com.novomind.ecom.api.iagent.provider.CallProvider
- com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.imail.model.CallInfo, com.novomind.ecom.api.imail.model.CallRoutingInfo)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext)
- com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
- com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
- com.novomind.ecom.api.imail.model.CallRoutingInfo
- com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.imail.model.CallInfo, com.novomind.ecom.api.iagent.provider.CallProvider)
- com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
- com.novomind.ecom.api.iagent.assignment.CategoryAssigned
- com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.model.TextModuleGroup)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTabProvider
- com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener
- com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider
- com.novomind.ecom.api.iagent.routing.workflow.ChatJoinedEventListener
- com.novomind.ecom.api.iagent.routing.workflow.ChatOfferedEventListener
- com.novomind.ecom.api.iagent.provider.ChatProvider
- com.novomind.ecom.api.iagent.action.chat.AgentChatAction (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction
- com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction
- com.novomind.ecom.api.iagent.backlog.BacklogChatInfo
- com.novomind.ecom.api.iagent.common.event.ChatEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
- com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.SystemChatClosedEvent
- com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent
- com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext)
- com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
- com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent)
- com.novomind.ecom.api.iagent.request.ChatRoutingRequest
- com.novomind.ecom.api.iagent.validator.IncomingAttachmentChatMessage
- com.novomind.ecom.api.iagent.model.IncomingChatStepInfo
- com.novomind.ecom.api.iagent.manipulator.input.IncomingTextChatMessageManipulationInput
- com.novomind.ecom.api.iagent.model.OutgoingChatStepInfo
- com.novomind.ecom.api.iagent.manipulator.input.OutgoingTextChatMessageManipulationInput
- com.novomind.ecom.api.iagent.validator.PreStartChatInfo
- com.novomind.ecom.api.iagent.action.chat.AgentChatAction (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.model.ChatSession
- com.novomind.ecom.api.iagent.model.AgentChatSession (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.model.CustomerChatSession
- com.novomind.ecom.api.iagent.routing.workflow.ChatStartedEventListener
- com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder
- com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket
- com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsAgent
- com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsSupervisor
- com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode
- com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent
- com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor
- java.lang.Comparable<T>
- com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision<T>
- com.novomind.ecom.common.api.persistence.Entity
- com.novomind.ecom.api.iagent.model.ChatStep
- com.novomind.ecom.api.iagent.model.IncomingChatStep
- com.novomind.ecom.api.iagent.model.OutgoingChatStep
- com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.persistence.MasterEntity
- com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.model.Group)
- com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.iagent.model.Channel (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
- com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.RoutingTag (also extends com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.model.Group, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.model.TextModuleNode)
- com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.model.TextModuleGroup)
- com.novomind.ecom.api.iagent.model.TextModuleRoot
- com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.model.TextModuleGroup)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.provider.LocationProvider, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.iagent.model.TextModuleNode (also extends com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.TextModuleGroup
- com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.ChatStep
- com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider
- com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.request.DeliverQueuedCallRequest (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest
- com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.contact.ContactHandler
- javax.activation.DataSource
- com.novomind.ecom.common.api.io.datasource.SizedDataSource
- com.novomind.ecom.api.iagent.model.AttachmentDataSource (also extends com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource
- com.novomind.ecom.api.iagent.model.AttachmentDataSource (also extends com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.common.api.io.datasource.SizedDataSource
- com.novomind.ecom.api.imail.core.DeliveryFailureMessageReceivedEventListener
- com.novomind.ecom.common.api.attribute.Described
- com.novomind.ecom.api.iagent.model.Attachment (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
- com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.Holiday
- com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.model.TextModuleNode)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.persistence.EntityHandler
- com.novomind.ecom.api.iagent.common.event.Event
- com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent (also extends com.novomind.ecom.api.iagent.provider.ActiveCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
- com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent (also extends com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider)
- com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
- com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.event.ChatEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
- com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
- com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.SystemChatClosedEvent
- com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent
- com.novomind.ecom.api.imail.core.event.DeliveryFailureMessageReceivedEvent (also extends com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo)
- com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
- com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.core.event.MessageSentEvent (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
- com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageEvent (also extends com.novomind.ecom.api.imail.model.MessageInfo)
- com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
- com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
- com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent (also extends com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionFailedEvent
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.common.event.CloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
- com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.common.event.TicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
- com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
- com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.common.event.CloseTicketEvent
- com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent (also extends com.novomind.ecom.api.iagent.provider.ActiveCallProvider)
- com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator
- com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener
- com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTabProvider
- com.novomind.ecom.api.iagent.frontend.operation.FrontendController
- com.novomind.ecom.api.imail.core.bindings.IncomingBindings
- com.novomind.ecom.api.imail.provider.IncomingBindingsProvider
- com.novomind.ecom.api.imail.core.connector.NextMessageInfo (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.iagent.manipulator.IncomingChatMessageManipulator
- com.novomind.ecom.api.iagent.validator.IncomingChatMessageValidator
- com.novomind.ecom.api.imail.core.IncomingMessageAnalyzer
- com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData
- com.novomind.ecom.api.imail.core.IncomingMessageManipulator
- com.novomind.ecom.api.imail.core.IncomingMessageReceivedEventListener
- com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
- com.novomind.ecom.api.iagent.persistence.storage.Storage
- com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider
- com.novomind.ecom.api.imail.routing.persistence.AccountModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
- com.novomind.ecom.api.imail.routing.persistence.CategoryModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier (also extends com.novomind.ecom.api.imail.routing.persistence.Modifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.LocationModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.core.connector.NextMessageInfo (also extends com.novomind.ecom.api.imail.provider.IncomingBindingsProvider)
- com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier (also extends com.novomind.ecom.api.imail.routing.persistence.Modifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.TenantModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.UserModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder
- com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket
- com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate
- com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent
- com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor
- com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto
- com.novomind.ecom.api.iagent.model.IssueNotes
- com.novomind.ecom.api.iagent.model.ModifiableIssueNotes
- com.novomind.ecom.api.iagent.provider.IssueProvider
- com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.operation.IssueOperationResult (also extends com.novomind.ecom.api.iagent.operation.OperationResult)
- com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
- com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
- com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
- com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationResult
- com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserIssueOperationResult)
- com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
- com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
- com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
- com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
- com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
- com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
- com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
- com.novomind.ecom.api.iagent.frontend.IssueViewContext (also extends com.novomind.ecom.api.iagent.frontend.ViewContext)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
- com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
- com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
- com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
- com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
- java.lang.Iterable<T>
- com.novomind.ecom.api.imail.core.connector.MessageConnector<T>
- com.novomind.ecom.api.imail.core.connector.ExtendedMessageConnector
- com.novomind.ecom.api.imail.core.connector.SimpleMessageConnector
- com.novomind.ecom.api.imail.core.connector.MessageConnector<T>
- java.util.Iterator<E>
- com.novomind.ecom.api.imail.core.connector.MessageIterator<T> (also extends java.io.Closeable)
- com.novomind.ecom.api.iagent.provider.LocationProvider
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
- com.novomind.ecom.api.imail.model.MailMessage
- com.novomind.ecom.api.imail.model.AgentDraftMessage
- com.novomind.ecom.api.imail.model.AgentMessage
- com.novomind.ecom.api.imail.model.BacklogMessage
- com.novomind.ecom.api.imail.model.DeliveryFailureMessage
- com.novomind.ecom.api.imail.model.ExternalReplyMessage
- com.novomind.ecom.api.imail.model.IncomingMessage
- com.novomind.ecom.api.imail.model.OutgoingMessage
- com.novomind.ecom.api.imail.model.PreSendAgentMessage
- com.novomind.ecom.api.imail.model.PreSendMessage
- com.novomind.ecom.api.imail.model.QuickCaseMessage
- com.novomind.ecom.api.imail.model.SentMessage
- com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
- com.novomind.ecom.api.imail.model.MessageInfo
- com.novomind.ecom.api.imail.model.AgentDraftMessageInfo
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
- com.novomind.ecom.api.imail.core.event.DeliveryFailureMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput
- com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.model.IncomingMessageInfo
- com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
- com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput
- com.novomind.ecom.api.imail.core.input.IncomingMessageManipulationInput
- com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext)
- com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.common.event.CloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
- com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.common.event.TicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
- com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
- com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.common.event.CloseTicketEvent
- com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.frontend.ViewContext)
- com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
- com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
- com.novomind.ecom.api.imail.model.OptionalSentMessageInfo
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext, com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext, com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo)
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
- com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketAction)
- com.novomind.ecom.api.imail.core.event.PreSendMessageEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.imail.model.PreSendMessageInfo
- com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketAction)
- com.novomind.ecom.api.imail.model.SentMessageInfo
- com.novomind.ecom.api.imail.core.event.MessageSentEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext)
- com.novomind.ecom.api.imail.core.event.MessageSentEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.model.AgentDraftMessageInfo
- com.novomind.ecom.api.imail.core.MessageSentEventListener
- com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider
- com.novomind.ecom.api.imail.routing.persistence.Modifier<T>
- com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.GroupModifier<T>
- com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
- com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
- com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.RoutingTagModifier
- com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier<T>
- com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier<T>
- com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
- com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier
- com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
- com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier<T>
- com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier
- com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>
- com.novomind.ecom.api.imail.routing.persistence.AccountModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.CategoryModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.LocationModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.TenantModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.UserModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.common.api.attribute.Named
- com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.App (also extends com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.AttachmentDataSource (also extends com.novomind.ecom.common.api.io.datasource.SizedDataSource)
- com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource
- com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent, com.novomind.ecom.common.api.attribute.Described)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.persistence.Entity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.common.api.attribute.DisplayNamed
- com.novomind.ecom.api.iagent.model.Attachment (also extends com.novomind.ecom.common.api.attribute.Described)
- com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.iagent.model.Channel (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem<T>
- com.novomind.ecom.api.iagent.model.MessageFormat
- com.novomind.ecom.api.iagent.frontend.tab.Tab
- com.novomind.ecom.api.iagent.frontend.tab.InfoTab
- com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described)
- com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.routing.privilege.Privilege
- com.novomind.ecom.api.iagent.model.RoutingTag (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.TextModuleNode (also extends com.novomind.ecom.common.api.persistence.Entity)
- com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.TextModuleGroup
- com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.provider.LocationProvider, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.iagent.operation.Operation<T>
- com.novomind.ecom.api.iagent.operation.quickcase.AgentCallQuickCaseStartOperation
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseCancelOperation
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperation
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperation
- com.novomind.ecom.api.iagent.operation.notification.AlertUserNotificationOperation
- com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperation
- com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperation
- com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperation
- com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperation
- com.novomind.ecom.api.iagent.operation.notification.DesktopUserNotificationOperation
- com.novomind.ecom.api.iagent.operation.notification.GrowlUserNotificationOperation
- com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperation
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperation
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperation
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperation
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperation
- com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperation
- com.novomind.ecom.api.iagent.operation.OperationResult
- com.novomind.ecom.api.iagent.operation.quickcase.AgentCallQuickCaseStartOperationResult
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseCancelOperationResult
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperationResult
- com.novomind.ecom.api.iagent.operation.IssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
- com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
- com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
- com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
- com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationResult
- com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserIssueOperationResult)
- com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
- com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
- com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
- com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
- com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
- com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
- com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleManipulationInput
- com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalTenantProvider, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.Call
- com.novomind.ecom.api.iagent.model.Chat
- com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
- com.novomind.ecom.api.iagent.provider.OptionalTenantProvider
- com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.Call
- com.novomind.ecom.api.iagent.model.Chat
- com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
- com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.manipulator.OutgoingChatMessageManipulator
- com.novomind.ecom.api.iagent.message.OutgoingMessageHandler
- com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
- com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateEventListener
- com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
- com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector
- com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
- com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTabProvider
- com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateEventListener
- com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener
- com.novomind.ecom.api.imail.core.PostIncomingMessageListener
- com.novomind.ecom.api.imail.core.PreSendMessageEventListener
- com.novomind.ecom.api.imail.core.PreSendMessageManipulator
- com.novomind.ecom.api.iagent.validator.PreStartChatValidator
- com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler
- com.novomind.ecom.api.imail.model.Process
- com.novomind.ecom.api.imail.provider.ProcessProvider
- com.novomind.ecom.api.iagent.rating.RatingData
- com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener
- com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator
- com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder
- com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket
- com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory
- com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor
- com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.Auto
- com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder
- com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket
- com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.AsSupervisor
- com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.Auto
- com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder
- com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket
- com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate
- com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent
- com.novomind.ecom.api.iagent.result.Result
- com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder
- com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder
- com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue
- com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags
- com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor
- com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener
- com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionFailedEvent
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.core.connector.SimpleMessage
- com.novomind.ecom.api.iagent.persistence.storage.StorageHandler
- com.novomind.ecom.api.iagent.provider.StorageProvider
- com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.App (also extends com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.persistence.Entity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider)
- com.novomind.ecom.api.iagent.model.Call
- com.novomind.ecom.api.iagent.model.Chat
- com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
- com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.provider.LocationProvider, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider
- com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned
- com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.provider.LocationProvider, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.imail.core.TemplateMessageManipulator
- com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTabProvider
- com.novomind.ecom.api.iagent.provider.TenantProvider
- com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.model.Group, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.TextChatMessage
- com.novomind.ecom.api.imail.provider.TicketProvider
- com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
- com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext, com.novomind.ecom.api.imail.model.MessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.iagent.frontend.ViewContext)
- com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.common.event.CloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
- com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.common.event.TicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
- com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
- com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.common.event.CloseTicketEvent
- com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.iagent.operation.IssueOperationResult)
- com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
- com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
- com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
- com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
- com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
- com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
- com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent)
- com.novomind.ecom.api.iagent.request.TicketRoutingRequest
- com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo)
- com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener
- com.novomind.ecom.api.imail.model.TicketRoutingInfo
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener
- com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContentProvider
- com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTabProvider
- com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTabProvider
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.WithMessage<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.Html
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.Text
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop.WithMessage<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop.Text
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
- com.novomind.ecom.api.iagent.provider.UserProvider
- com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.action.chat.AgentChatAction (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
- com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction
- com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction
- com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent)
- com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.common.event.ChatEvent)
- com.novomind.ecom.api.iagent.model.AgentChatSession (also extends com.novomind.ecom.api.iagent.model.ChatSession)
- com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest
- com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.state.AgentInfo
- com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo
- com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
- com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
- com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
- com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
- com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
- com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
- com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction
- com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.common.event.ChatEvent)
- com.novomind.ecom.api.iagent.model.ConnectedAgentDevice (also extends com.novomind.ecom.api.iagent.model.AgentDevice)
- com.novomind.ecom.api.iagent.model.IssueNote
- com.novomind.ecom.api.iagent.frontend.categories.IssueRecategorizationFilterContext
- com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuViewContext
- com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuViewContext
- com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuViewContext
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
- com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent)
- com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
- com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.operation.IssueOperationResult)
- com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationResult (also extends com.novomind.ecom.api.iagent.operation.OperationResult)
- com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
- com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
- com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
- com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
- com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
- com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
- com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
- com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
- com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
- com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
- com.novomind.ecom.api.iagent.frontend.ViewContext
- com.novomind.ecom.api.imail.routing.frontend.connector.context.AccountConnectorTabViewContext
- com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarViewContext
- com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketCloseActionViewContext
- com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketSendAndCloseActionViewContext
- com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigViewContext
- com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext
- com.novomind.ecom.api.iagent.frontend.IssueViewContext (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
- com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
- com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
- com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
- com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
- com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext
- com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigViewContext
- com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderViewContext
- com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigViewContext
- com.novomind.ecom.api.imail.routing.frontend.user.UserConfigViewContext
- com.novomind.ecom.api.iagent.visibility.VisibilityContext
- com.novomind.ecom.api.iagent.visibility.VisibilityHandler
Annotation Type Hierarchy
- com.novomind.ecom.api.iagent.plugin.ChatAgentPlugin (implements java.lang.annotation.Annotation)
- com.novomind.ecom.api.imail.core.CorePlugin (implements java.lang.annotation.Annotation)
- com.novomind.ecom.api.imail.core.connector.CustomChannel (implements java.lang.annotation.Annotation)
- com.novomind.ecom.api.imail.core.connector.CustomChannelDefinition (implements java.lang.annotation.Annotation)
- com.novomind.ecom.api.iagent.plugin.ExternalRoutingConnectorPlugin (implements java.lang.annotation.Annotation)
- com.novomind.ecom.api.imail.agent.MailAgentPlugin (implements java.lang.annotation.Annotation)
- com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin (implements java.lang.annotation.Annotation)
- com.novomind.ecom.api.iagent.plugin.PhoneSystemConnectorPlugin (implements java.lang.annotation.Annotation)
- com.novomind.ecom.api.imail.routing.RoutingPlugin (implements java.lang.annotation.Annotation)
Enum Hierarchy
- java.lang.Object
- java.lang.Enum<E> (implements java.lang.Comparable<T>, java.io.Serializable)
- com.novomind.ecom.api.iagent.model.Account.AccountType
- com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility
- com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
- com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent
- com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility
- com.novomind.ecom.api.imail.model.AnswerType
- com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause
- com.novomind.ecom.api.iagent.state.CallState
- com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin
- com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction
- com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause
- com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel
- com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType
- com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType
- com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type
- com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
- com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility
- com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility
- com.novomind.ecom.api.iagent.state.PhoneDeviceState
- com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState
- com.novomind.ecom.api.imail.core.result.PreProcessingResult (implements com.novomind.ecom.api.iagent.result.Result)
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause
- com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause
- com.novomind.ecom.api.iagent.rating.RatingData.Index
- com.novomind.ecom.api.iagent.state.RoutingWorkItemState
- com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility
- com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility
- com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification
- com.novomind.ecom.api.iagent.state.TicketState
- com.novomind.ecom.api.iagent.model.User.CategoryMode
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type
- java.lang.Enum<E> (implements java.lang.Comparable<T>, java.io.Serializable)