Hierarchy For All Packages

Package Hierarchies:

• com.novomind.ecom.api.iagent.action,
• com.novomind.ecom.api.iagent.action.call,
• com.novomind.ecom.api.iagent.action.chat,
• com.novomind.ecom.api.iagent.assignment,
• com.novomind.ecom.api.iagent.backlog,
• com.novomind.ecom.api.iagent.call,
• com.novomind.ecom.api.iagent.chat.editor,
• com.novomind.ecom.api.iagent.chat.listener,
• com.novomind.ecom.api.iagent.common,
• com.novomind.ecom.api.iagent.common.event,
• com.novomind.ecom.api.iagent.connector.call,
• com.novomind.ecom.api.iagent.connector.externalrouting,
• com.novomind.ecom.api.iagent.contact,
• com.novomind.ecom.api.iagent.exception,
• com.novomind.ecom.api.iagent.frontend,
• com.novomind.ecom.api.iagent.frontend.attachments,
• com.novomind.ecom.api.iagent.frontend.categories,
• com.novomind.ecom.api.iagent.frontend.chatinfo,
• com.novomind.ecom.api.iagent.frontend.dialog,
• com.novomind.ecom.api.iagent.frontend.forward,
• com.novomind.ecom.api.iagent.frontend.operation,
• com.novomind.ecom.api.iagent.frontend.tab,
• com.novomind.ecom.api.iagent.lifecycle.pluginbundle,
• com.novomind.ecom.api.iagent.manipulator,
• com.novomind.ecom.api.iagent.manipulator.input,
• com.novomind.ecom.api.iagent.manipulator.result,
• com.novomind.ecom.api.iagent.message,
• com.novomind.ecom.api.iagent.messenger.connector,
• com.novomind.ecom.api.iagent.messenger.event,
• com.novomind.ecom.api.iagent.messenger.exception,
• com.novomind.ecom.api.iagent.messenger.frontend,
• com.novomind.ecom.api.iagent.messenger.model,
• com.novomind.ecom.api.iagent.messenger.persistence,
• com.novomind.ecom.api.iagent.model,
• com.novomind.ecom.api.iagent.operation,
• com.novomind.ecom.api.iagent.operation.close,
• com.novomind.ecom.api.iagent.operation.newprocess,
• com.novomind.ecom.api.iagent.operation.notification,
• com.novomind.ecom.api.iagent.operation.quickcase,
• com.novomind.ecom.api.iagent.operation.recategorization,
• com.novomind.ecom.api.iagent.persistence,
• com.novomind.ecom.api.iagent.persistence.storage,
• com.novomind.ecom.api.iagent.plugin,
• com.novomind.ecom.api.iagent.provider,
• com.novomind.ecom.api.iagent.rating,
• com.novomind.ecom.api.iagent.rating.event,
• com.novomind.ecom.api.iagent.request,
• com.novomind.ecom.api.iagent.result,
• com.novomind.ecom.api.iagent.routing,
• com.novomind.ecom.api.iagent.routing.event,
• com.novomind.ecom.api.iagent.routing.event.call,
• com.novomind.ecom.api.iagent.routing.event.externalrouting,
• com.novomind.ecom.api.iagent.routing.operation.close,
• com.novomind.ecom.api.iagent.routing.privilege,
• com.novomind.ecom.api.iagent.routing.workflow,
• com.novomind.ecom.api.iagent.state,
• com.novomind.ecom.api.iagent.validator,
• com.novomind.ecom.api.iagent.validator.action,
• com.novomind.ecom.api.iagent.validator.context,
• com.novomind.ecom.api.iagent.visibility,
• com.novomind.ecom.api.iagent.visibility.category,
• com.novomind.ecom.api.iagent.visibility.category.visibilities,
• com.novomind.ecom.api.iagent.visibility.tenant.context,
• com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities,
• com.novomind.ecom.api.imail.agent,
• com.novomind.ecom.api.imail.agent.action,
• com.novomind.ecom.api.imail.agent.frontend,
• com.novomind.ecom.api.imail.agent.frontend.dialog,
• com.novomind.ecom.api.imail.agent.frontend.editor,
• com.novomind.ecom.api.imail.agent.frontend.event,
• com.novomind.ecom.api.imail.agent.frontend.home,
• com.novomind.ecom.api.imail.agent.frontend.mailinfo,
• com.novomind.ecom.api.imail.agent.frontend.menu,
• com.novomind.ecom.api.imail.agent.frontend.sidebar,
• com.novomind.ecom.api.imail.agent.validator,
• com.novomind.ecom.api.imail.common.event,
• com.novomind.ecom.api.imail.common.frontend.callinfo,
• com.novomind.ecom.api.imail.common.frontend.mailinfo,
• com.novomind.ecom.api.imail.common.frontend.menu,
• com.novomind.ecom.api.imail.common.frontend.message,
• com.novomind.ecom.api.imail.common.persistence,
• com.novomind.ecom.api.imail.core,
• com.novomind.ecom.api.imail.core.bindings,
• com.novomind.ecom.api.imail.core.connector,
• com.novomind.ecom.api.imail.core.event,
• com.novomind.ecom.api.imail.core.input,
• com.novomind.ecom.api.imail.core.result,
• com.novomind.ecom.api.imail.core.result.decision,
• com.novomind.ecom.api.imail.exception,
• com.novomind.ecom.api.imail.model,
• com.novomind.ecom.api.imail.operation,
• com.novomind.ecom.api.imail.operation.close,
• com.novomind.ecom.api.imail.operation.internalforward,
• com.novomind.ecom.api.imail.operation.recategorization,
• com.novomind.ecom.api.imail.operation.requeue,
• com.novomind.ecom.api.imail.operation.resubmit,
• com.novomind.ecom.api.imail.operation.routingtags,
• com.novomind.ecom.api.imail.provider,
• com.novomind.ecom.api.imail.routing,
• com.novomind.ecom.api.imail.routing.event,
• com.novomind.ecom.api.imail.routing.frontend.category,
• com.novomind.ecom.api.imail.routing.frontend.connector.context,
• com.novomind.ecom.api.imail.routing.frontend.connector.tab,
• com.novomind.ecom.api.imail.routing.frontend.menu,
• com.novomind.ecom.api.imail.routing.frontend.tenant,
• com.novomind.ecom.api.imail.routing.frontend.topheader,
• com.novomind.ecom.api.imail.routing.frontend.transactioncode,
• com.novomind.ecom.api.imail.routing.frontend.user,
• com.novomind.ecom.api.imail.routing.operation,
• com.novomind.ecom.api.imail.routing.operation.close,
• com.novomind.ecom.api.imail.routing.operation.internalforward,
• com.novomind.ecom.api.imail.routing.operation.recategorization,
• com.novomind.ecom.api.imail.routing.operation.requeue,
• com.novomind.ecom.api.imail.routing.operation.resubmit,
• com.novomind.ecom.api.imail.routing.operation.routingtags,
• com.novomind.ecom.api.imail.routing.persistence

Class Hierarchy

• java.lang.Object
  • com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision<T> (implements com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision<T>)
    • com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision
    • com.novomind.ecom.api.imail.core.result.decision.ContactAnalyzerDecision
    • com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
    • com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision
    • com.novomind.ecom.api.imail.core.result.decision.TemplateAnalyzerDecision
  • com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem<T> (implements com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem<T>)
    • com.novomind.ecom.api.imail.agent.frontend.menu.AgentBacklogMessageFilterMenuItem
    • com.novomind.ecom.api.imail.agent.frontend.menu.AgentOutgoingMessageFilterMenuItem
    • com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem<T>
      • com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorBacklogMessageFilterMenuItem
      • com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorOutgoingMessageFilterMenuItem
  • com.novomind.ecom.api.iagent.frontend.tab.AbstractTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
    • com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab
    • com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTab
    • com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
    • com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab
    • com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
    • com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
    • com.novomind.ecom.api.imail.common.frontend.message.MessageTab
    • com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTab
    • com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab
    • com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab
    • com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab
    • com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab
  • com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
  • com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearance
  • com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
  • com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior
  • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
  • com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorAppearance
  • com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorAppearance
  • com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
  • com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
  • com.novomind.ecom.api.iagent.model.ContactIdentifier
  • com.novomind.ecom.api.iagent.common.event.CustomEvent (implements com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult
  • com.novomind.ecom.api.imail.core.connector.ExtendedMessage
  • com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult
  • com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent
  • com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
  • com.novomind.ecom.api.iagent.frontend.operation.FrontendScript
  • com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
  • com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult
  • com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult
  • com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
  • com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
  • com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponent
  • com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
  • com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
  • com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions
  • com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult
  • com.novomind.ecom.api.iagent.model.RoutingWorkItem
  • com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem (implements com.novomind.ecom.common.api.attribute.DisplayNamed)
  • com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
  • com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
  • com.novomind.ecom.api.imail.core.result.TemplateMessageManipulationResult
  • com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem (implements com.novomind.ecom.common.api.attribute.Named)
  • java.lang.Throwable (implements java.io.Serializable)
    • java.lang.Exception
      • com.novomind.ecom.api.iagent.exception.AgentCallActionValidationException
        • com.novomind.ecom.api.iagent.exception.AgentCallActionInterruptedException
      • com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException
        • com.novomind.ecom.api.iagent.exception.AgentChatActionInterruptedException
      • com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException
        • com.novomind.ecom.api.imail.exception.AgentTicketActionInterruptedException
      • com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionsValidationException
      • com.novomind.ecom.api.imail.exception.AgentTicketRelatedCloseActionValidationException
      • com.novomind.ecom.api.iagent.exception.ExternalRoutingException
        • com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
        • com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
        • com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
      • java.io.IOException
        • com.novomind.ecom.api.iagent.exception.AttachmentIOException
          • com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
          • com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
      • jakarta.mail.MessagingException
        • com.novomind.ecom.api.imail.exception.PermanentMessagingException
        • com.novomind.ecom.api.imail.exception.TemporaryMessagingException
      • com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorEventProcessingFailedException
      • com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorPermanentSendException
      • com.novomind.ecom.api.iagent.messenger.exception.MessengerConnectorTemporarySendException
      • com.novomind.ecom.api.iagent.exception.OperationFailedException
        • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException (implements com.novomind.ecom.api.iagent.provider.IssueProvider)
        • com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
        • com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
        • com.novomind.ecom.api.iagent.exception.ChatOperationFailedException (implements com.novomind.ecom.api.iagent.provider.ChatProvider)
          • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationFailedException (implements com.novomind.ecom.api.iagent.provider.UserProvider)
          • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationFailedException (implements com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationFailedException
        • com.novomind.ecom.api.imail.routing.operation.recategorization.IssueRecategorizationOperationFailedException
          • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationFailedException (implements com.novomind.ecom.api.iagent.provider.CallProvider)
          • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
          • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationFailedException (implements com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
          • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException (implements com.novomind.ecom.api.iagent.provider.IssueProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.iagent.exception.PersistencyException
      • com.novomind.ecom.api.iagent.exception.PhoneSystemException
        • com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
          • com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
        • com.novomind.ecom.api.iagent.exception.CallNotFoundException
        • com.novomind.ecom.api.iagent.exception.CallOperationException
      • com.novomind.ecom.api.iagent.exception.SupervisorMultiTicketsActionValidationException
      • com.novomind.ecom.api.iagent.exception.SupervisorTicketActionValidationException
      • com.novomind.ecom.api.iagent.exception.ValidationException
        • com.novomind.ecom.api.iagent.exception.MessageAccessValidationException
        • com.novomind.ecom.api.iagent.exception.TicketAccessValidationException
      • com.novomind.ecom.api.iagent.exception.WrongArgumentException
      • com.novomind.ecom.api.iagent.exception.WrongTypeException
  • com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContent

Interface Hierarchy

• com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTabProvider
• com.novomind.ecom.api.iagent.provider.AccountProvider
• com.novomind.ecom.api.iagent.model.ActiveCall
  • com.novomind.ecom.api.iagent.model.IncomingCall
  • com.novomind.ecom.api.iagent.model.OutgoingCall
  • com.novomind.ecom.api.iagent.model.QueuedCall
• com.novomind.ecom.api.iagent.provider.ActiveCallProvider
  • com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    • com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider, com.novomind.ecom.api.iagent.provider.QueuedCallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
  • com.novomind.ecom.api.iagent.state.AgentCallInfo (also extends com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.state.AgentIncomingCallInfo (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
    • com.novomind.ecom.api.iagent.state.AgentOutgoingCallInfo (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
    • com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
  • com.novomind.ecom.api.iagent.provider.IncomingCallProvider
    • com.novomind.ecom.api.iagent.state.AgentIncomingCallInfo (also extends com.novomind.ecom.api.iagent.state.AgentCallInfo)
    • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
  • com.novomind.ecom.api.iagent.provider.OutgoingCallProvider
    • com.novomind.ecom.api.iagent.state.AgentOutgoingCallInfo (also extends com.novomind.ecom.api.iagent.state.AgentCallInfo)
    • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
  • com.novomind.ecom.api.iagent.provider.QueuedCallProvider
    • com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.state.AgentCallInfo)
    • com.novomind.ecom.api.iagent.request.DeliverQueuedCallRequest (also extends com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider)
    • com.novomind.ecom.api.iagent.request.DequeueQueuedCallRequest
    • com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent, com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
    • com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest
    • com.novomind.ecom.api.iagent.request.RerouteQueuedCallRequest
• com.novomind.ecom.api.iagent.action.AgentActionHandler
• com.novomind.ecom.api.iagent.common.AgentAvailability
  • com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability
• com.novomind.ecom.api.iagent.common.event.AgentAvailabilityEventListener
• com.novomind.ecom.api.iagent.action.call.AgentCallActionValidator
• com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator
• com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorAppearanceProvider
• com.novomind.ecom.api.iagent.state.AgentChatInfo
• com.novomind.ecom.api.iagent.model.AgentDevice
  • com.novomind.ecom.api.iagent.model.ConnectedAgentDevice (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
• com.novomind.ecom.api.iagent.common.AgentDeviceState
• com.novomind.ecom.api.iagent.common.event.AgentDeviceStateEventListener
• com.novomind.ecom.api.imail.agent.frontend.AgentEditorController
• com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider
  • com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext)
  • com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo, com.novomind.ecom.api.iagent.frontend.ViewContext)
    • com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorViewContext
  • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
• com.novomind.ecom.api.iagent.state.AgentFolderInfo
• com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabProvider
• com.novomind.ecom.api.iagent.state.AgentInfoHandler
• com.novomind.ecom.api.iagent.common.AgentLoginState
• com.novomind.ecom.api.iagent.common.event.AgentLoginStateEventListener
• com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider
• com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleListManipulator
• com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider
• com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionEventListener
• com.novomind.ecom.api.iagent.common.AgentPauseState
  • com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState
• com.novomind.ecom.api.iagent.common.event.AgentPauseStateEventListener
• com.novomind.ecom.api.iagent.common.AgentPostProcessingState
  • com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState
• com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateEventListener
• com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder
• com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsPhoneTicket
• com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContentProvider
• com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator
• com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler
• com.novomind.ecom.api.iagent.provider.AppProvider
  • com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEvent
    • com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PostStartPluginBundleLifecycleEvent
    • com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PreStopPluginBundleLifecycleEvent
• com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider
• com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator
• com.novomind.ecom.api.iagent.validator.AttachmentValidator
• java.lang.AutoCloseable
  • java.io.Closeable
    • com.novomind.ecom.api.imail.core.connector.MessageIterator<T> (also extends java.util.Iterator<E>)
• com.novomind.ecom.api.iagent.backlog.BacklogHandler<T>
  • com.novomind.ecom.api.iagent.backlog.CallBacklogHandler
  • com.novomind.ecom.api.iagent.backlog.CallHandler
  • com.novomind.ecom.api.iagent.backlog.ChatBacklogHandler
  • com.novomind.ecom.api.iagent.backlog.TicketBacklogHandler
• com.novomind.ecom.api.iagent.state.BusinessHourInfo
• com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler
• com.novomind.ecom.api.iagent.model.BusinessTimeSlot
• com.novomind.ecom.api.imail.model.CallInfo
  • com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.imail.model.CallRoutingInfo)
• com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider
• com.novomind.ecom.api.iagent.provider.CallProvider
  • com.novomind.ecom.api.iagent.action.call.AgentCallAction (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.action.call.AgentCallCloseAction
  • com.novomind.ecom.api.iagent.state.AgentCallInfo (also extends com.novomind.ecom.api.iagent.provider.ActiveCallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.state.AgentIncomingCallInfo (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
    • com.novomind.ecom.api.iagent.state.AgentOutgoingCallInfo (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
    • com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
  • com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.imail.model.CallInfo, com.novomind.ecom.api.imail.model.CallRoutingInfo)
  • com.novomind.ecom.api.iagent.routing.event.call.CallEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    • com.novomind.ecom.api.iagent.routing.event.call.CallRecategorizedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.AutoCallRecategorizedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.UserCallRecategorizedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.call.AgentCallRecategorizedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.SupervisorCallRecategorizedEvent
  • com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext)
    • com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
    • com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
  • com.novomind.ecom.api.imail.operation.CallOperationResult (also extends com.novomind.ecom.api.iagent.operation.IssueOperationResult)
    • com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
      • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationResult
      • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserCallOperationResult)
    • com.novomind.ecom.api.imail.operation.UserCallOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult)
• com.novomind.ecom.api.iagent.routing.workflow.CallRecategorizedEventListener
• com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
• com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
• com.novomind.ecom.api.iagent.assignment.CategoryAssigned
  • com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.ChatBot (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
    • com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
    • com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.model.TextModuleGroup)
  • com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.common.LocalizedDescribed, com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
• com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTabProvider
• com.novomind.ecom.api.iagent.provider.ChatBotProvider
  • com.novomind.ecom.api.iagent.routing.event.BotChatClosedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent)
  • com.novomind.ecom.api.iagent.routing.event.BotChatRecategorizedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent)
  • com.novomind.ecom.api.iagent.routing.event.BotChatRequeuedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatRequeuedEvent)
  • com.novomind.ecom.api.iagent.routing.event.BotChatRoutedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatRoutedEvent)
  • com.novomind.ecom.api.iagent.model.BotChatSession (also extends com.novomind.ecom.api.iagent.model.ChatSession)
  • com.novomind.ecom.api.iagent.chat.listener.BotOutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEvent)
• com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider
• com.novomind.ecom.api.iagent.routing.workflow.ChatJoinedEventListener
• com.novomind.ecom.api.iagent.routing.workflow.ChatOfferedEventListener
• com.novomind.ecom.api.iagent.provider.ChatProvider
  • com.novomind.ecom.api.iagent.action.chat.AgentChatAction (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction
    • com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction
  • com.novomind.ecom.api.iagent.backlog.BacklogChatInfo
  • com.novomind.ecom.api.iagent.common.event.ChatEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    • com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent
      • com.novomind.ecom.api.iagent.routing.event.BotChatRecategorizedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.routing.event.UserChatRecategorizedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.AgentChatRecategorizedEvent
        • com.novomind.ecom.api.iagent.routing.event.SupervisorChatRecategorizedEvent
    • com.novomind.ecom.api.iagent.routing.event.ChatStateChangedEvent
      • com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
        • com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.BotChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
        • com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.SystemChatClosedEvent
      • com.novomind.ecom.api.iagent.routing.event.ChatQueuedEvent
        • com.novomind.ecom.api.iagent.routing.event.ChatEnqueuedEvent
        • com.novomind.ecom.api.iagent.routing.event.ChatRequeuedEvent
          • com.novomind.ecom.api.iagent.routing.event.AgentChatRequeuedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
          • com.novomind.ecom.api.iagent.routing.event.BotChatRequeuedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.routing.event.ChatQuitEvent
        • com.novomind.ecom.api.iagent.routing.event.AgentChatQuitEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.CustomerChatQuitEvent
      • com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent
        • com.novomind.ecom.api.iagent.routing.event.AgentChatResubmittedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.iagent.routing.event.ChatRoutedEvent
        • com.novomind.ecom.api.iagent.routing.event.AgentChatRoutedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.BotChatRoutedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent
    • com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.model.OutgoingChatStepInfo)
      • com.novomind.ecom.api.iagent.chat.listener.AgentOutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.iagent.chat.listener.BotOutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.chat.listener.SystemOutgoingChatStepSentEvent
  • com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext)
    • com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorViewContext
    • com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
    • com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
      • com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
    • com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
  • com.novomind.ecom.api.iagent.operation.ChatOperationResult (also extends com.novomind.ecom.api.iagent.operation.IssueOperationResult)
    • com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult
      • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserChatOperationResult)
      • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserChatOperationResult)
    • com.novomind.ecom.api.iagent.operation.UserChatOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult)
      • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult)
  • com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent)
  • com.novomind.ecom.api.iagent.request.ChatRoutingRequest
  • com.novomind.ecom.api.iagent.validator.IncomingAttachmentChatMessage
  • com.novomind.ecom.api.iagent.model.IncomingChatStepInfo
    • com.novomind.ecom.api.iagent.manipulator.input.IncomingTextChatMessageManipulationInput
  • com.novomind.ecom.api.iagent.model.OutgoingChatStepInfo
    • com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.common.event.ChatEvent)
      • com.novomind.ecom.api.iagent.chat.listener.AgentOutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.iagent.chat.listener.BotOutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.chat.listener.SystemOutgoingChatStepSentEvent
    • com.novomind.ecom.api.iagent.manipulator.input.OutgoingTextChatMessageManipulationInput
  • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatusInfo
  • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageInfo
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerAudioDataMessageInfo
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerFileDataMessageInfo
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerImageDataMessageInfo
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerRawMessageInfo
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerTextMessageInfo
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerVideoDataMessageInfo
  • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatusInfo
  • com.novomind.ecom.api.iagent.validator.PreStartChatInfo
• com.novomind.ecom.api.iagent.routing.workflow.ChatRecategorizedEventListener
• com.novomind.ecom.api.iagent.model.ChatSession
  • com.novomind.ecom.api.iagent.model.AgentChatSession (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.model.BotChatSession (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
  • com.novomind.ecom.api.iagent.model.CustomerChatSession
• com.novomind.ecom.api.iagent.routing.workflow.ChatStateEventListener
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat.AsAgent
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithChat.AsSupervisor
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsAgent
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsSupervisor
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent
• com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor
• java.lang.Comparable<T>
  • com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision<T>
  • com.novomind.ecom.common.api.persistence.Entity
    • com.novomind.ecom.api.iagent.model.ChatStep
      • com.novomind.ecom.api.iagent.model.IncomingChatStep
      • com.novomind.ecom.api.iagent.model.OutgoingChatStep
    • com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
    • com.novomind.ecom.api.iagent.persistence.MasterEntity
      • com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.provider.TenantProvider)
      • com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.model.Group)
      • com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Named)
      • com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
      • com.novomind.ecom.api.iagent.model.Channel (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
      • com.novomind.ecom.api.iagent.model.ChatBot (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.TenantProvider)
      • com.novomind.ecom.api.iagent.model.ChatChannel (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
      • com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
      • com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
      • com.novomind.ecom.api.iagent.model.MessageTemplate (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.common.api.attribute.Named)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerAccount (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.provider.TenantProvider)
      • com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
      • com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
      • com.novomind.ecom.api.iagent.model.RoutingTag (also extends com.novomind.ecom.common.api.attribute.Named)
      • com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.model.Group, com.novomind.ecom.api.iagent.provider.TenantProvider)
      • com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
      • com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.model.TextModuleNode)
      • com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.model.TextModuleGroup)
      • com.novomind.ecom.api.iagent.model.TextModuleRoot
      • com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.model.TextModuleGroup)
      • com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.common.LocalizedDescribed, com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
      • com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.OptionalLocationProvider, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
    • com.novomind.ecom.api.iagent.model.TextModuleNode (also extends com.novomind.ecom.common.api.attribute.Named)
      • com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
      • com.novomind.ecom.api.iagent.model.TextModuleGroup
        • com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
        • com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
• com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider
  • com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    • com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  • com.novomind.ecom.api.iagent.request.DeliverQueuedCallRequest (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
  • com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest
• com.novomind.ecom.api.iagent.contact.ContactHandler
• com.novomind.ecom.api.iagent.contact.ContactRelationHandler
• com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder
• com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndClose
• com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndEnqueue
• com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired.CreateAndSend
• com.novomind.ecom.api.iagent.common.event.CustomEventHandler
• com.novomind.ecom.api.iagent.common.event.CustomEventListener
• jakarta.activation.DataSource
  • com.novomind.ecom.common.api.io.datasource.SizedDataSource
    • com.novomind.ecom.api.iagent.model.AttachmentDataSource (also extends com.novomind.ecom.common.api.attribute.Named)
      • com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
• com.novomind.ecom.api.imail.core.DeliveryFailureMessageReceivedEventListener
• com.novomind.ecom.common.api.attribute.Described
  • com.novomind.ecom.api.iagent.model.Attachment (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
  • com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent, com.novomind.ecom.common.api.attribute.Named)
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider, com.novomind.ecom.api.iagent.provider.QueuedCallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
  • com.novomind.ecom.api.iagent.model.ChatBot (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Named)
    • com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
    • com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.Holiday
  • com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.MessageTemplate (also extends com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator (also extends com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.model.TextModuleNode)
• com.novomind.ecom.api.iagent.persistence.EntityHandler
• com.novomind.ecom.api.iagent.common.event.Event
  • com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent (also extends com.novomind.ecom.api.iagent.provider.ActiveCallProvider)
    • com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider, com.novomind.ecom.api.iagent.provider.QueuedCallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
  • com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent (also extends com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider)
    • com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  • com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.routing.event.call.CallEvent (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
    • com.novomind.ecom.api.iagent.routing.event.call.CallRecategorizedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.AutoCallRecategorizedEvent
      • com.novomind.ecom.api.iagent.routing.event.call.UserCallRecategorizedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.call.AgentCallRecategorizedEvent
        • com.novomind.ecom.api.iagent.routing.event.call.SupervisorCallRecategorizedEvent
  • com.novomind.ecom.api.iagent.common.event.ChatEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
    • com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent
      • com.novomind.ecom.api.iagent.routing.event.BotChatRecategorizedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.routing.event.UserChatRecategorizedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.AgentChatRecategorizedEvent
        • com.novomind.ecom.api.iagent.routing.event.SupervisorChatRecategorizedEvent
    • com.novomind.ecom.api.iagent.routing.event.ChatStateChangedEvent
      • com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
        • com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.BotChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
        • com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.SystemChatClosedEvent
      • com.novomind.ecom.api.iagent.routing.event.ChatQueuedEvent
        • com.novomind.ecom.api.iagent.routing.event.ChatEnqueuedEvent
        • com.novomind.ecom.api.iagent.routing.event.ChatRequeuedEvent
          • com.novomind.ecom.api.iagent.routing.event.AgentChatRequeuedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
          • com.novomind.ecom.api.iagent.routing.event.BotChatRequeuedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.routing.event.ChatQuitEvent
        • com.novomind.ecom.api.iagent.routing.event.AgentChatQuitEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.CustomerChatQuitEvent
      • com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent
        • com.novomind.ecom.api.iagent.routing.event.AgentChatResubmittedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.iagent.routing.event.ChatRoutedEvent
        • com.novomind.ecom.api.iagent.routing.event.AgentChatRoutedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.event.BotChatRoutedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent
    • com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.model.OutgoingChatStepInfo)
      • com.novomind.ecom.api.iagent.chat.listener.AgentOutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.iagent.chat.listener.BotOutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.provider.ChatBotProvider)
      • com.novomind.ecom.api.iagent.chat.listener.SystemOutgoingChatStepSentEvent
  • com.novomind.ecom.api.imail.core.event.DeliveryFailureMessageReceivedEvent (also extends com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo)
  • com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
  • com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent (also extends com.novomind.ecom.api.imail.core.input.IncomingMessageInput)
  • com.novomind.ecom.api.imail.core.event.MessageSentEvent (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
    • com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
      • com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
      • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
        • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
  • com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent
  • com.novomind.ecom.api.imail.core.input.PostIncomingMessageEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo, com.novomind.ecom.api.imail.core.input.IncomingMessageInput, com.novomind.ecom.api.imail.provider.TicketProvider)
  • com.novomind.ecom.api.imail.core.event.PreSendMessageEvent (also extends com.novomind.ecom.api.imail.model.MessageInfo)
    • com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
  • com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
    • com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
    • com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
  • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent (also extends com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider)
    • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionFailedEvent
    • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.common.event.CloseTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
      • com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
    • com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
      • com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
      • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
        • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
    • com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
    • com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
      • com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    • com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
      • com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
        • com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      • com.novomind.ecom.api.imail.common.event.TicketClosedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
        • com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
          • com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
        • com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
        • com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
            • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
    • com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
      • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo, com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider)
        • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent
        • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectedEvent
      • com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
      • com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
      • com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
• com.novomind.ecom.api.iagent.messenger.model.ExternalMessageIdProvider
  • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalReplyToIdProvider, com.novomind.ecom.api.iagent.messenger.model.MessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage)
  • com.novomind.ecom.api.iagent.messenger.event.MessengerMessageStatusEvent (also extends com.novomind.ecom.api.iagent.messenger.model.OptionalExternalEventIdProvider)
    • com.novomind.ecom.api.iagent.messenger.event.MessengerDeletedMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerDeliveredMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerEditedMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerReadMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerSendMessageFailedEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerSentMessageEvent
  • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessageReadStatus
  • com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.SentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.SentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage)
    • com.novomind.ecom.api.iagent.messenger.model.SentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage)
• com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider
  • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage)
• com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator
• com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener
• com.novomind.ecom.api.iagent.messenger.model.ExternalReplyToIdProvider
  • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalMessageIdProvider, com.novomind.ecom.api.iagent.messenger.model.MessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage)
• com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
• com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTabProvider
• com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider
  • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerConversationTypingStatus (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus)
  • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage)
• com.novomind.ecom.api.iagent.frontend.operation.FrontendController
• com.novomind.ecom.api.iagent.model.GroupPrivilege
• com.novomind.ecom.api.iagent.routing.privilege.GroupPrivilegeHandler
• com.novomind.ecom.api.imail.core.bindings.IncomingBindings
• com.novomind.ecom.api.imail.provider.IncomingBindingsProvider
  • com.novomind.ecom.api.imail.core.input.IncomingMessageInput (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
    • com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.core.input.IncomingMessageManipulationInput
    • com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    • com.novomind.ecom.api.imail.core.input.PostIncomingMessageEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo, com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.core.input.TemplateMessageManipulationInput (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
  • com.novomind.ecom.api.imail.core.connector.NextMessageInfo (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
• com.novomind.ecom.api.iagent.manipulator.IncomingChatMessageManipulator
• com.novomind.ecom.api.iagent.validator.IncomingChatMessageValidator
• com.novomind.ecom.api.imail.core.IncomingMessageAnalyzer
• com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData
• com.novomind.ecom.api.iagent.message.IncomingMessageHandler
• com.novomind.ecom.api.imail.core.IncomingMessageManipulator
• com.novomind.ecom.api.imail.core.IncomingMessageReceivedEventListener
• com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
  • com.novomind.ecom.api.iagent.persistence.storage.Storage
• com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider
  • com.novomind.ecom.api.imail.routing.persistence.AccountModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
  • com.novomind.ecom.api.iagent.model.AgentQuickCase (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider)
    • com.novomind.ecom.api.iagent.model.AgentPhoneTicket
  • com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
  • com.novomind.ecom.api.imail.routing.persistence.CategoryModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
  • com.novomind.ecom.api.imail.common.persistence.ContactModifier
  • com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationBuilder.WithRequired
  • com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier (also extends com.novomind.ecom.api.imail.routing.persistence.Modifier<T>)
  • com.novomind.ecom.api.imail.routing.persistence.LocationModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
  • com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
  • com.novomind.ecom.api.imail.core.connector.NextMessageInfo (also extends com.novomind.ecom.api.imail.provider.IncomingBindingsProvider)
  • com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier (also extends com.novomind.ecom.api.imail.routing.persistence.Modifier<T>)
  • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent, com.novomind.ecom.api.iagent.provider.QueuedCallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.imail.routing.persistence.TenantModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
  • com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
  • com.novomind.ecom.api.imail.routing.persistence.UserModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
• com.novomind.ecom.api.iagent.frontend.forward.InternalForwardListManipulator
• com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder
• com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket
• com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate
• com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent
• com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor
• com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto
• com.novomind.ecom.api.iagent.model.IssueNotes
  • com.novomind.ecom.api.iagent.model.ModifiableIssueNotes
• com.novomind.ecom.api.iagent.provider.IssueProvider
  • com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.operation.IssueOperationResult (also extends com.novomind.ecom.api.iagent.operation.OperationResult)
    • com.novomind.ecom.api.imail.operation.CallOperationResult (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
      • com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationResult
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserCallOperationResult)
      • com.novomind.ecom.api.imail.operation.UserCallOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult)
    • com.novomind.ecom.api.iagent.operation.ChatOperationResult (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
      • com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult
        • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserChatOperationResult)
        • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserChatOperationResult)
      • com.novomind.ecom.api.iagent.operation.UserChatOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult)
        • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult)
    • com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
      • com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.CallOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationResult
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserCallOperationResult)
      • com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    • com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
      • com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationResult
      • com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserIssueOperationResult)
    • com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
        • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
        • com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
        • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
        • com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
        • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
      • com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
    • com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
  • com.novomind.ecom.api.iagent.frontend.IssueViewContext (also extends com.novomind.ecom.api.iagent.frontend.ViewContext)
    • com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
      • com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
        • com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
    • com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
      • com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorViewContext
      • com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
      • com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
        • com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
      • com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
        • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
          • com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
  • com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    • com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
    • com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
• com.novomind.ecom.api.imail.model.IssueRoutingInfo
  • com.novomind.ecom.api.imail.model.CallRoutingInfo
    • com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.imail.model.CallInfo, com.novomind.ecom.api.iagent.provider.CallProvider)
  • com.novomind.ecom.api.imail.model.TicketRoutingInfo
    • com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
      • com.novomind.ecom.api.imail.core.input.PostIncomingMessageEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.core.input.IncomingMessageInput, com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
        • com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
        • com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
            • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
    • com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
      • com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
• java.lang.Iterable<T>
  • com.novomind.ecom.api.imail.core.connector.MessageConnector<T>
    • com.novomind.ecom.api.imail.core.connector.ExtendedMessageConnector
    • com.novomind.ecom.api.imail.core.connector.SimpleMessageConnector
• java.util.Iterator<E>
  • com.novomind.ecom.api.imail.core.connector.MessageIterator<T> (also extends java.io.Closeable)
• com.novomind.ecom.api.iagent.common.LocalizedDescribed
  • com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
• com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed
  • com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.common.LocalizedDescribed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
• com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
• com.novomind.ecom.api.imail.model.MailMessage
  • com.novomind.ecom.api.imail.model.AgentDraftMessage
  • com.novomind.ecom.api.imail.model.AgentMessage
  • com.novomind.ecom.api.imail.model.BacklogMessage
  • com.novomind.ecom.api.imail.model.DeliveryFailureMessage
  • com.novomind.ecom.api.imail.model.ExternalReplyMessage
  • com.novomind.ecom.api.imail.model.IncomingMessage
  • com.novomind.ecom.api.imail.model.OutgoingMessage
  • com.novomind.ecom.api.imail.model.PreSendAgentMessage
  • com.novomind.ecom.api.imail.model.PreSendMessage
  • com.novomind.ecom.api.imail.model.QuickCaseMessage
  • com.novomind.ecom.api.imail.model.SentMessage
  • com.novomind.ecom.api.imail.model.TemplateMessage
• com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
• com.novomind.ecom.api.iagent.validator.MessageAccessValidator
• com.novomind.ecom.api.iagent.message.MessageHandler
• com.novomind.ecom.api.imail.model.MessageInfo
  • com.novomind.ecom.api.imail.model.AgentDraftMessageInfo
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  • com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
      • com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
    • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider, com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent
      • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectedEvent
    • com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  • com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.core.input.PostIncomingMessageEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.core.input.IncomingMessageInput, com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    • com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    • com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
  • com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationResult (also extends com.novomind.ecom.api.iagent.operation.OperationResult)
  • com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
    • com.novomind.ecom.api.imail.core.event.DeliveryFailureMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  • com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput
    • com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  • com.novomind.ecom.api.imail.model.IncomingMessageInfo
    • com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
        • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
        • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
        • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
        • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
        • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
        • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
          • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseNoAnswerAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
          • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction
          • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction)
          • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseNoAnswerAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction)
          • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction, com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
          • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
      • com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction
        • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction, com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
          • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
      • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        • com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
    • com.novomind.ecom.api.imail.core.input.IncomingMessageInput (also extends com.novomind.ecom.api.imail.provider.IncomingBindingsProvider)
      • com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.core.input.IncomingMessageManipulationInput
      • com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
      • com.novomind.ecom.api.imail.core.input.PostIncomingMessageEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo, com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.core.input.TemplateMessageManipulationInput (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext)
    • com.novomind.ecom.api.iagent.validator.action.SupervisorTicketAction (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.iagent.validator.action.SupervisorTicketCloseAction
    • com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.common.event.CloseTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
            • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
            • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
        • com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
      • com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
        • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
        • com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
        • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
          • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
          • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
          • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
          • com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
      • com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
          • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
          • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
            • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
            • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
      • com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
      • com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
        • com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
          • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
          • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
          • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
        • com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
          • com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
          • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
          • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        • com.novomind.ecom.api.imail.common.event.TicketClosedEvent
          • com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
          • com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
          • com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
            • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
            • com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
              • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
              • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
              • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
            • com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
            • com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
            • com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
            • com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
        • com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
          • com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
          • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
            • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
          • com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
          • com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
            • com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
            • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
              • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
              • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
        • com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
        • com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
          • com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
            • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
            • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
            • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
            • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
      • com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
        • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
        • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo, com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider)
          • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent
          • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
        • com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
        • com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
          • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  • com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext, com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
      • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        • com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
  • com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.frontend.ViewContext)
    • com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
    • com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
  • com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
  • com.novomind.ecom.api.imail.model.OptionalSentMessageInfo
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext, com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
  • com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
      • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
  • com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
    • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction, com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketAction)
  • com.novomind.ecom.api.imail.core.event.PreSendMessageEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    • com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
  • com.novomind.ecom.api.imail.model.PreSendMessageInfo
  • com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
    • com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider, com.novomind.ecom.api.iagent.frontend.ViewContext)
      • com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorViewContext
    • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketAction)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
  • com.novomind.ecom.api.imail.model.SentMessageInfo
    • com.novomind.ecom.api.imail.core.event.MessageSentEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
      • com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
        • com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
        • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
          • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
          • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
          • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
          • com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
    • com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext)
• com.novomind.ecom.api.imail.core.MessageSentEventListener
• com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider
• com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignment
• com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTabProvider
• com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountPersistencyHandler
• com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorConversationTypingEventListener
  • com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector (also extends com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener, com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender, com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorStatusReceivedEventListener, com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender)
• com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorEventListener
• com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener
  • com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector (also extends com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorConversationTypingEventListener, com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender, com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorStatusReceivedEventListener, com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender)
• com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender
  • com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector (also extends com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorConversationTypingEventListener, com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener, com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorStatusReceivedEventListener, com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender)
• com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorStatusReceivedEventListener
  • com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector (also extends com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorConversationTypingEventListener, com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener, com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender, com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender)
• com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorStatusSender
  • com.novomind.ecom.api.iagent.messenger.connector.MessengerConnector (also extends com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorConversationTypingEventListener, com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorMessageReceivedStatusEventListener, com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorMessageSender, com.novomind.ecom.api.iagent.messenger.event.MessengerConnectorStatusReceivedEventListener)
• com.novomind.ecom.api.iagent.messenger.event.MessengerConversationTypingReceivedFailedEvent
• com.novomind.ecom.api.iagent.messenger.event.MessengerConversationTypingReceivedSuccessfulEvent
• com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus
  • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerConversationTypingStatus (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider)
  • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerConversationTypingStatus
• com.novomind.ecom.api.iagent.messenger.model.MessengerMessage
  • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalMessageIdProvider, com.novomind.ecom.api.iagent.messenger.model.ExternalReplyToIdProvider)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalSenderProvider)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage)
    • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalReceiverProvider)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage)
  • com.novomind.ecom.api.iagent.messenger.model.MessengerMediaMessage
    • com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.SentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.SentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.SentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.SentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.SentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.SentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaDataMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMediaDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.SentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.SentMessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.SentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.SentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.SentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
        • com.novomind.ecom.api.iagent.messenger.model.SentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.MessengerMediaUrlMessage
      • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
        • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerAudioUrlMessage
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerAudioUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerFileUrlMessage
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerFileUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerImageUrlMessage
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerImageUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
      • com.novomind.ecom.api.iagent.messenger.model.MessengerVideoUrlMessage
        • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMediaUrlMessage)
          • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerVideoUrlMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMediaUrlMessage)
  • com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.SentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage)
  • com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage
    • com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingReceivedMessengerMessage)
      • com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.IncomingSentMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessage)
    • com.novomind.ecom.api.iagent.messenger.model.SentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage)
  • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMessage
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage)
    • com.novomind.ecom.api.iagent.messenger.model.OutgoingMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage)
  • com.novomind.ecom.api.iagent.messenger.model.SentMessengerMessage (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalMessageIdProvider)
    • com.novomind.ecom.api.iagent.messenger.model.SentMessengerMediaDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerMediaDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerAudioDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerAudioDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerFileDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerFileDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerImageDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerImageDataMessage)
      • com.novomind.ecom.api.iagent.messenger.model.SentMessengerVideoDataMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerVideoDataMessage)
    • com.novomind.ecom.api.iagent.messenger.model.SentMessengerRawMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerRawMessage)
    • com.novomind.ecom.api.iagent.messenger.model.SentMessengerTextMessage (also extends com.novomind.ecom.api.iagent.messenger.model.MessengerTextMessage)
• com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageComponentProvider
• com.novomind.ecom.api.iagent.messenger.event.MessengerStatusReceivedFailedEvent
• com.novomind.ecom.api.iagent.messenger.event.MessengerStatusReceivedSuccessfulEvent
• com.novomind.ecom.api.imail.routing.persistence.Modifier<T>
  • com.novomind.ecom.api.imail.routing.persistence.ChatBotModifier
  • com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
  • com.novomind.ecom.api.imail.routing.persistence.GroupModifier<T>
    • com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
    • com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
  • com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
  • com.novomind.ecom.api.imail.routing.persistence.RoutingTagModifier
  • com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier<T>
    • com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier<T>
      • com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
      • com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier
    • com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
  • com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier
  • com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>
    • com.novomind.ecom.api.imail.routing.persistence.AccountModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
    • com.novomind.ecom.api.imail.routing.persistence.CategoryModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
    • com.novomind.ecom.api.imail.routing.persistence.LocationModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
    • com.novomind.ecom.api.iagent.messenger.persistence.MessengerAccountModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
    • com.novomind.ecom.api.imail.routing.persistence.TenantModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
    • com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
    • com.novomind.ecom.api.imail.routing.persistence.UserModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
• com.novomind.ecom.common.api.attribute.Named
  • com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.App (also extends com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.AttachmentDataSource (also extends com.novomind.ecom.common.api.io.datasource.SizedDataSource)
    • com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
  • com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
  • com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent, com.novomind.ecom.common.api.attribute.Described)
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider, com.novomind.ecom.api.iagent.provider.QueuedCallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.iagent.model.ChatBot (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.persistence.Entity, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.common.api.attribute.DisplayNamed
    • com.novomind.ecom.api.iagent.model.Attachment (also extends com.novomind.ecom.common.api.attribute.Described)
    • com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
    • com.novomind.ecom.api.iagent.model.Channel (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
    • com.novomind.ecom.api.iagent.model.ChatChannel (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
    • com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource (also extends com.novomind.ecom.api.iagent.model.AttachmentDataSource)
    • com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem<T>
    • com.novomind.ecom.api.iagent.model.MessageFormat
    • com.novomind.ecom.api.iagent.model.MessageTemplate (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
    • com.novomind.ecom.api.iagent.frontend.tab.Tab
      • com.novomind.ecom.api.iagent.frontend.tab.InfoTab
  • com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described)
    • com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
    • com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.MessageTemplate (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity)
  • com.novomind.ecom.api.iagent.messenger.model.MessengerAccount (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
  • com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.routing.privilege.Privilege
  • com.novomind.ecom.api.iagent.model.RoutingTag (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
  • com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculator (also extends com.novomind.ecom.common.api.attribute.Described)
  • com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.TextModuleNode (also extends com.novomind.ecom.common.api.persistence.Entity)
    • com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
    • com.novomind.ecom.api.iagent.model.TextModuleGroup
      • com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
      • com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
  • com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.common.LocalizedDescribed, com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.OptionalLocationProvider, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
• com.novomind.ecom.api.iagent.operation.Operation<T>
  • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperation
  • com.novomind.ecom.api.iagent.operation.quickcase.AgentPhoneTicketStartOperation
  • com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseCancelOperation
  • com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperation
  • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperation
  • com.novomind.ecom.api.iagent.operation.notification.AlertUserNotificationOperation
  • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperation
  • com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperation
  • com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperation
  • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperation
  • com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperation
  • com.novomind.ecom.api.iagent.operation.notification.BannerUserNotificationOperation
  • com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperation
  • com.novomind.ecom.api.iagent.operation.notification.DesktopUserNotificationOperation
  • com.novomind.ecom.api.iagent.operation.notification.GrowlUserNotificationOperation
  • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperation
  • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperation
  • com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperation
  • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperation
  • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperation
  • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperation
  • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperation
  • com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperation
• com.novomind.ecom.api.iagent.operation.OperationResult
  • com.novomind.ecom.api.iagent.operation.quickcase.AgentPhoneTicketStartOperationResult
  • com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseCancelOperationResult
  • com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperationResult
  • com.novomind.ecom.api.iagent.operation.newprocess.CreateTicketOperationResult (also extends com.novomind.ecom.api.imail.model.MessageInfo)
  • com.novomind.ecom.api.iagent.operation.IssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
    • com.novomind.ecom.api.imail.operation.CallOperationResult (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
      • com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationResult
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserCallOperationResult)
      • com.novomind.ecom.api.imail.operation.UserCallOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult)
    • com.novomind.ecom.api.iagent.operation.ChatOperationResult (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
      • com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult
        • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserChatOperationResult)
        • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserChatOperationResult)
      • com.novomind.ecom.api.iagent.operation.UserChatOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult)
        • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult)
    • com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
      • com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.CallOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoCallRecategorizationOperationResult
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserCallOperationResult)
      • com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    • com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
      • com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationResult
      • com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserIssueOperationResult)
    • com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
        • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
        • com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
        • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
        • com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
        • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
      • com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
        • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
        • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
    • com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
• com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
  • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleManipulationInput
  • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider, com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent
    • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectedEvent
  • com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorTextModuleManipulationInput
  • com.novomind.ecom.api.iagent.model.AgentQuickCase (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
    • com.novomind.ecom.api.iagent.model.AgentPhoneTicket
  • com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorTextModuleManipulationInput
  • com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalTenantProvider, com.novomind.ecom.api.iagent.provider.StorageProvider)
    • com.novomind.ecom.api.iagent.model.Call
    • com.novomind.ecom.api.iagent.model.Chat
    • com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
• com.novomind.ecom.api.iagent.messenger.model.OptionalExternalEventIdProvider
  • com.novomind.ecom.api.iagent.messenger.event.MessengerConversationTypingEvent
  • com.novomind.ecom.api.iagent.messenger.event.MessengerMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerAudioDataMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerAudioUrlMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerFileDataMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerFileUrlMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerImageDataMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerImageUrlMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerRawMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerTextMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerVideoDataMessageReceivedEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerVideoUrlMessageReceivedEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerAudioDataMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerAudioUrlMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerFileDataMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerFileUrlMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerImageDataMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerImageUrlMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerRawMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerTextMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerVideoDataMessageSentEvent
      • com.novomind.ecom.api.iagent.messenger.event.MessengerVideoUrlMessageSentEvent
  • com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedFailedEvent
  • com.novomind.ecom.api.iagent.messenger.event.MessengerMessageReceivedSuccessfulEvent
  • com.novomind.ecom.api.iagent.messenger.event.MessengerMessageStatusEvent (also extends com.novomind.ecom.api.iagent.messenger.model.ExternalMessageIdProvider)
    • com.novomind.ecom.api.iagent.messenger.event.MessengerDeletedMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerDeliveredMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerEditedMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerReadMessageEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerSendMessageFailedEvent
    • com.novomind.ecom.api.iagent.messenger.event.MessengerSentMessageEvent
• com.novomind.ecom.api.iagent.provider.OptionalLocationProvider
  • com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
• com.novomind.ecom.api.iagent.provider.OptionalTenantProvider
  • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo, com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent
    • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectedEvent
  • com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.StorageProvider)
    • com.novomind.ecom.api.iagent.model.Call
    • com.novomind.ecom.api.iagent.model.Chat
    • com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
• com.novomind.ecom.api.iagent.manipulator.OutgoingChatMessageManipulator
• com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEventListener
• com.novomind.ecom.api.iagent.message.OutgoingMessageHandler
• com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
• com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateEventListener
  • com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
• com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector
  • com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
  • com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
• com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTabProvider
• com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateEventListener
• com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener
• com.novomind.ecom.api.imail.core.PostIncomingMessageListener
• com.novomind.ecom.api.imail.core.PreSendMessageEventListener
• com.novomind.ecom.api.imail.core.PreSendMessageManipulator
• com.novomind.ecom.api.iagent.validator.PreStartChatValidator
• com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler
• com.novomind.ecom.api.imail.model.Process
• com.novomind.ecom.api.imail.provider.ProcessProvider
  • com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.iagent.model.Issue)
• com.novomind.ecom.api.iagent.rating.RatingData
• com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener
• com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory.AsSupervisor
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithCall.WithCategory.Auto
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor
• com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.Auto
• com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder
• com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket
• com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.AsSupervisor
• com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.Auto
• com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder
• com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket
• com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate
• com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent
• com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder
• com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder
• com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue
• com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags
• com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor
• com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto
• com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener
• com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider
  • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionFailedEvent
    • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
• com.novomind.ecom.api.iagent.routing.ServiceLevelRatioCalculatorInput
• com.novomind.ecom.api.imail.core.connector.SimpleMessage
• com.novomind.ecom.api.iagent.persistence.storage.StorageHandler
• com.novomind.ecom.api.iagent.provider.StorageProvider
  • com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.App (also extends com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
  • com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.persistence.Entity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider)
    • com.novomind.ecom.api.iagent.model.Call
    • com.novomind.ecom.api.iagent.model.Chat
    • com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
  • com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.messenger.model.MessengerAccount (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.TenantProvider)
  • com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.common.LocalizedDescribed, com.novomind.ecom.api.iagent.common.LocalizedDisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.OptionalLocationProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
• com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider
• com.novomind.ecom.api.iagent.validator.SupervisorMultiTicketsActionValidator
• com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned
  • com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.OptionalLocationProvider, com.novomind.ecom.api.iagent.provider.StorageProvider)
• com.novomind.ecom.api.imail.core.TemplateMessageManipulator
• com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTabProvider
• com.novomind.ecom.api.iagent.provider.TenantProvider
  • com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.ChatBot (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
  • com.novomind.ecom.api.iagent.messenger.model.MessengerAccount (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
  • com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.model.Group, com.novomind.ecom.api.iagent.persistence.MasterEntity)
• com.novomind.ecom.api.iagent.model.TextChatMessage
• com.novomind.ecom.api.iagent.validator.TicketAccessValidator
• com.novomind.ecom.api.iagent.operation.TicketOperationBuilder
• com.novomind.ecom.api.imail.provider.TicketProvider
  • com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo)
    • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
      • com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
    • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider, com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent
      • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectedEvent
    • com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  • com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
        • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseNoAnswerAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
        • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction
        • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseNoAnswerAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction, com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
    • com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction
      • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction, com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
  • com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.core.input.PostIncomingMessageEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.core.input.IncomingMessageInput, com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    • com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    • com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
  • com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput (also extends com.novomind.ecom.api.imail.core.input.IncomingMessageInput)
  • com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext, com.novomind.ecom.api.imail.model.MessageInfo)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
      • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        • com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
  • com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.iagent.frontend.ViewContext)
    • com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
    • com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
  • com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    • com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
      • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
  • com.novomind.ecom.api.imail.core.input.PostIncomingMessageEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo, com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.core.input.IncomingMessageInput)
  • com.novomind.ecom.api.iagent.validator.action.SupervisorTicketAction (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.iagent.provider.UserProvider)
    • com.novomind.ecom.api.iagent.validator.action.SupervisorTicketCloseAction
  • com.novomind.ecom.api.imail.core.input.TemplateMessageManipulationInput (also extends com.novomind.ecom.api.imail.core.input.IncomingMessageInput)
  • com.novomind.ecom.api.iagent.validator.context.TicketAccessValidatorContext (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  • com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.model.IncomingMessageInfo)
    • com.novomind.ecom.api.imail.common.event.CloseTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
      • com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
    • com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
      • com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
      • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
        • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
        • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
    • com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
      • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
        • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
        • com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
          • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
    • com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
      • com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    • com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
      • com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
        • com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      • com.novomind.ecom.api.imail.common.event.TicketClosedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
        • com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
        • com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
          • com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
          • com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
            • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
        • com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      • com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
        • com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
          • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
            • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
            • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        • com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
      • com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        • com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
          • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
          • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
    • com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
      • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
      • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo, com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider)
        • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent
        • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectedEvent
      • com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
      • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
      • com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
        • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
      • com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
        • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  • com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.iagent.operation.IssueOperationResult)
    • com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
      • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    • com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
      • com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
      • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    • com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
      • com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
      • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    • com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
      • com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
      • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    • com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
    • com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
      • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
      • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
      • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
      • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
  • com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent)
  • com.novomind.ecom.api.iagent.request.TicketRoutingRequest
• com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener
• com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener
• com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContentProvider
• com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTabProvider
• com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTabProvider
• com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder
• com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithCloseOption<T>
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner.Text
• com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDimensions<T>
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.Html
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.Text
• com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDimensions<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDimensions<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.Html
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.Text
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithCloseOption<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithCloseOption<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner.Text
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
• com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
• com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop.WithMessage<T>
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop.Text
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
• com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithCloseOption<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithCloseOption<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Banner.Text
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
• com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
• com.novomind.ecom.api.iagent.provider.UserProvider
  • com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  • com.novomind.ecom.api.iagent.action.call.AgentCallAction (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
    • com.novomind.ecom.api.iagent.action.call.AgentCallCloseAction
  • com.novomind.ecom.api.iagent.state.AgentCallInfo (also extends com.novomind.ecom.api.iagent.provider.ActiveCallProvider, com.novomind.ecom.api.iagent.provider.CallProvider)
    • com.novomind.ecom.api.iagent.state.AgentIncomingCallInfo (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
    • com.novomind.ecom.api.iagent.state.AgentOutgoingCallInfo (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
    • com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
  • com.novomind.ecom.api.iagent.action.chat.AgentChatAction (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
    • com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction
    • com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction
  • com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent)
  • com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.common.event.ChatEvent)
  • com.novomind.ecom.api.iagent.routing.event.AgentChatQuitEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatQuitEvent)
  • com.novomind.ecom.api.iagent.routing.event.AgentChatRequeuedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatRequeuedEvent)
  • com.novomind.ecom.api.iagent.routing.event.AgentChatResubmittedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatResubmittedEvent)
  • com.novomind.ecom.api.iagent.routing.event.AgentChatRoutedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatRoutedEvent)
  • com.novomind.ecom.api.iagent.model.AgentChatSession (also extends com.novomind.ecom.api.iagent.model.ChatSession)
  • com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest
  • com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  • com.novomind.ecom.api.iagent.state.AgentInfo
  • com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  • com.novomind.ecom.api.iagent.chat.listener.AgentOutgoingChatStepSentEvent (also extends com.novomind.ecom.api.iagent.chat.listener.OutgoingChatStepSentEvent)
  • com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  • com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo
  • com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  • com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
      • com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
        • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseNoAnswerAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
        • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction
        • com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseNoAnswerAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction)
      • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction, com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
    • com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction
      • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction, com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
        • com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndMultiCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction)
    • com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
  • com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
  • com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction
  • com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.common.event.ChatEvent)
  • com.novomind.ecom.api.iagent.model.ConnectedAgentDevice (also extends com.novomind.ecom.api.iagent.model.AgentDevice)
  • com.novomind.ecom.api.iagent.frontend.forward.IssueInternalForwardFilterContext
  • com.novomind.ecom.api.iagent.model.IssueNote
  • com.novomind.ecom.api.iagent.frontend.categories.IssueRecategorizationFilterContext
  • com.novomind.ecom.api.iagent.validator.context.MessageAccessValidatorContext
  • com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuViewContext
    • com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuViewContext
    • com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuViewContext
  • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent, com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider, com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
  • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
  • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
  • com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
  • com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent)
  • com.novomind.ecom.api.iagent.validator.action.SupervisorMultiTicketsAction
    • com.novomind.ecom.api.iagent.validator.action.SupervisorMultiTicketsCloseAction
  • com.novomind.ecom.api.iagent.validator.action.SupervisorTicketAction (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
    • com.novomind.ecom.api.iagent.validator.action.SupervisorTicketCloseAction
  • com.novomind.ecom.api.iagent.validator.context.TicketAccessValidatorContext (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
  • com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
  • com.novomind.ecom.api.imail.operation.UserCallOperationResult (also extends com.novomind.ecom.api.imail.operation.CallOperationResult)
    • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorCallRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.CallRecategorizationOperationResult)
  • com.novomind.ecom.api.iagent.routing.event.call.UserCallRecategorizedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRecategorizedEvent)
    • com.novomind.ecom.api.iagent.routing.event.call.AgentCallRecategorizedEvent
    • com.novomind.ecom.api.iagent.routing.event.call.SupervisorCallRecategorizedEvent
  • com.novomind.ecom.api.iagent.operation.UserChatOperationResult (also extends com.novomind.ecom.api.iagent.operation.ChatOperationResult)
    • com.novomind.ecom.api.iagent.routing.operation.close.AgentChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult)
    • com.novomind.ecom.api.iagent.routing.operation.close.SupervisorChatCloseOperationResult (also extends com.novomind.ecom.api.iagent.operation.close.ChatCloseOperationResult)
  • com.novomind.ecom.api.iagent.routing.event.UserChatRecategorizedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent)
    • com.novomind.ecom.api.iagent.routing.event.AgentChatRecategorizedEvent
    • com.novomind.ecom.api.iagent.routing.event.SupervisorChatRecategorizedEvent
  • com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.operation.IssueOperationResult)
    • com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
  • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationResult (also extends com.novomind.ecom.api.iagent.operation.OperationResult)
  • com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
    • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
    • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
    • com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
    • com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
    • com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
    • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo, com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider)
      • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageDeselectedEvent
      • com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectedEvent
    • com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
    • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
    • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
    • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
    • com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
    • com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
    • com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
    • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    • com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    • com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
    • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
    • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
    • com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
    • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
    • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
    • com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
    • com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
      • com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
    • com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
      • com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
      • com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
      • com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
      • com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    • com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      • com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    • com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    • com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
      • com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    • com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
      • com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      • com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  • com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
    • com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
    • com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
    • com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
    • com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
    • com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
  • com.novomind.ecom.api.iagent.frontend.ViewContext
    • com.novomind.ecom.api.imail.routing.frontend.connector.context.AccountConnectorTabViewContext
    • com.novomind.ecom.api.iagent.frontend.dialog.AgentCallCloseActionViewContext
    • com.novomind.ecom.api.iagent.action.chat.AgentChatCloseActionViewContext
    • com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeViewContext
    • com.novomind.ecom.api.imail.agent.frontend.editor.AgentQuickCaseMailEditorViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider, com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
      • com.novomind.ecom.api.imail.agent.frontend.editor.AgentPhoneTicketMailEditorViewContext
    • com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarViewContext
    • com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketCloseActionViewContext
    • com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketSendAndCloseActionViewContext
    • com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigViewContext
    • com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext
    • com.novomind.ecom.api.iagent.frontend.IssueViewContext (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
      • com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
        • com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
          • com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
        • com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
      • com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
        • com.novomind.ecom.api.iagent.chat.editor.AgentChatEditorViewContext
        • com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
        • com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
          • com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
        • com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
      • com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
        • com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
          • com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
            • com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
            • com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
            • com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
          • com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
    • com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
      • com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
      • com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
    • com.novomind.ecom.api.iagent.messenger.frontend.MessengerAccountConnectorTabViewContext
    • com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageViewContext
      • com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageAgentViewContext
        • com.novomind.ecom.api.iagent.messenger.frontend.IncomingMessengerRawMessageAgentViewContext
        • com.novomind.ecom.api.iagent.messenger.frontend.OutgoingMessengerRawMessageAgentViewContext
      • com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageArchiveAccessViewContext
        • com.novomind.ecom.api.iagent.messenger.frontend.IncomingMessengerRawMessageArchiveAccessViewContext
        • com.novomind.ecom.api.iagent.messenger.frontend.OutgoingMessengerRawMessageArchiveAccessViewContext
      • com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageBacklogViewContext
        • com.novomind.ecom.api.iagent.messenger.frontend.IncomingMessengerRawMessageBacklogViewContext
        • com.novomind.ecom.api.iagent.messenger.frontend.OutgoingMessengerRawMessageBacklogViewContext
      • com.novomind.ecom.api.iagent.messenger.frontend.MessengerRawMessageSearchResultViewContext
        • com.novomind.ecom.api.iagent.messenger.frontend.IncomingMessengerRawMessageSearchResultViewContext
        • com.novomind.ecom.api.iagent.messenger.frontend.OutgoingMessengerRawMessageSearchResultViewContext
    • com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext
    • com.novomind.ecom.api.iagent.frontend.dialog.SupervisorMultiTicketsActionViewContext
      • com.novomind.ecom.api.iagent.frontend.dialog.SupervisorMultiTicketsCloseActionViewContext
    • com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigViewContext
    • com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderViewContext
    • com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigViewContext
    • com.novomind.ecom.api.imail.routing.frontend.user.UserConfigViewContext
  • com.novomind.ecom.api.iagent.visibility.VisibilityContext
• com.novomind.ecom.api.iagent.visibility.VisibilityHandler

Annotation Interface Hierarchy

• com.novomind.ecom.api.iagent.plugin.ChatAgentPlugin (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.imail.core.CorePlugin (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.imail.core.connector.CustomChannel (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.imail.core.connector.CustomChannelDefinition (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannel (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.iagent.common.event.CustomEventFilter (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.iagent.plugin.ExternalRoutingConnectorPlugin (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.imail.agent.MailAgentPlugin (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.iagent.messenger.connector.MessengerConnectorPlugin (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.iagent.plugin.PhoneSystemConnectorPlugin (implements java.lang.annotation.Annotation)
• com.novomind.ecom.api.imail.routing.RoutingPlugin (implements java.lang.annotation.Annotation)

Enum Class Hierarchy

• java.lang.Object
  • java.lang.Enum<E> (implements java.lang.Comparable<T>, java.lang.constant.Constable, java.io.Serializable)
    • com.novomind.ecom.api.iagent.model.Account.AccountType
    • com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility
    • com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
    • com.novomind.ecom.api.imail.agent.frontend.home.AgentHomeTabBehavior.SelectionType
    • com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent
    • com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility
    • com.novomind.ecom.api.imail.model.AnswerType
    • com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause
    • com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishOrigin
    • com.novomind.ecom.api.iagent.state.CallState
    • com.novomind.ecom.api.iagent.call.CallType
    • com.novomind.ecom.api.iagent.state.ChatState
    • com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin
    • com.novomind.ecom.api.iagent.contact.ContactRelationHandler.JoinStrategy
    • com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormat
    • com.novomind.ecom.api.iagent.messenger.connector.CustomChatChannelMessageFormatElement
    • com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction
    • com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause
    • com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel
    • com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType
    • com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType
    • com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type
    • com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
    • com.novomind.ecom.api.iagent.model.MessageTemplate.Type
    • com.novomind.ecom.api.iagent.model.MessageTemplateCategoryAssignmentType
    • com.novomind.ecom.api.iagent.messenger.model.MessengerConversationTypingStatus.Type
    • com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility
    • com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility
    • com.novomind.ecom.api.iagent.state.PhoneDeviceState
    • com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause
    • com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause
    • com.novomind.ecom.api.iagent.rating.RatingData.Index
    • com.novomind.ecom.api.iagent.state.RoutingWorkItemState
    • com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility
    • com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility
    • com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification
    • com.novomind.ecom.api.iagent.state.TicketState
    • com.novomind.ecom.api.iagent.model.User.CategoryMode
    • com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type