Class Hierarchy (ecom-api-iagent 12.13.2 API)

Class Hierarchy

java.lang.Object
- com.novomind.ecom.api.imail.core.result.decision.AbstractAnalyzerDecision<T> (implements com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision<T>)
  - com.novomind.ecom.api.imail.core.result.decision.CategoryAnalyzerDecision
  - com.novomind.ecom.api.imail.core.result.decision.LanguageAnalyzerDecision
  - com.novomind.ecom.api.imail.core.result.decision.LocationAnalyzerDecision
- com.novomind.ecom.api.imail.common.frontend.menu.AbstractMessageFilterMenuItem<T> (implements com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem<T>)
  - com.novomind.ecom.api.imail.agent.frontend.menu.AgentBacklogMessageFilterMenuItem
  - com.novomind.ecom.api.imail.agent.frontend.menu.AgentOutgoingMessageFilterMenuItem
  - com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItem<T>
    - com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorBacklogMessageFilterMenuItem
    - com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorOutgoingMessageFilterMenuItem
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.visibility.category.AgentCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.iagent.result.AgentDeviceLoginResult
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearance
- com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent
- com.novomind.ecom.api.iagent.visibility.tenant.context.AgentTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
- com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
- com.novomind.ecom.api.iagent.model.ContactIdentifier
- com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult
- com.novomind.ecom.api.imail.core.connector.ExtendedMessage
- com.novomind.ecom.api.imail.core.result.ExternalReplyMessageManipulationResult
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.frontend.operation.FrontendComponent
- com.novomind.ecom.api.iagent.frontend.operation.FrontendMessage
- com.novomind.ecom.api.iagent.frontend.operation.FrontendScript
- com.novomind.ecom.api.imail.core.result.IncomingMessageAnalyzerResult
- com.novomind.ecom.api.imail.core.result.IncomingMessageManipulationResult
- com.novomind.ecom.api.iagent.manipulator.result.IncomingTextChatMessageManipulationResult
- com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior
- com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTab (implements com.novomind.ecom.api.iagent.frontend.tab.InfoTab)
- com.novomind.ecom.api.imail.common.frontend.message.MessageTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.visibility.category.OnlineAgentCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.iagent.visibility.tenant.context.OnlineAgentTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.iagent.message.OutgoingMessageHandler.SendOptions
- com.novomind.ecom.api.iagent.manipulator.result.OutgoingTextChatMessageManipulationResult
- com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.iagent.model.RoutingWorkItem
- com.novomind.ecom.api.imail.routing.frontend.menu.SubMenuItem (implements com.novomind.ecom.common.api.attribute.DisplayNamed)
- com.novomind.ecom.api.iagent.visibility.category.SupervisorCategoryVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.iagent.visibility.tenant.context.SupervisorTenantVisibilityContext (implements com.novomind.ecom.api.iagent.visibility.VisibilityContext)
- com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.imail.agent.frontend.editor.TextModuleFirstLevelGroupItem (implements com.novomind.ecom.common.api.attribute.Named)
- java.lang.Throwable (implements java.io.Serializable)
  - java.lang.Exception
    - com.novomind.ecom.api.iagent.exception.AgentChatActionValidationException
    - com.novomind.ecom.api.imail.exception.AgentTicketActionValidationException
    - com.novomind.ecom.api.iagent.exception.ExternalRoutingException
      - com.novomind.ecom.api.iagent.exception.ExternalRoutingRequestException
      - com.novomind.ecom.api.iagent.exception.RoutingWorkItemNotFoundException
      - com.novomind.ecom.api.iagent.exception.RoutingWorkItemOperationException
    - java.io.IOException
      - com.novomind.ecom.api.iagent.exception.AttachmentIOException
        
        com.novomind.ecom.api.iagent.exception.AttachmentNotFoundException
        
        com.novomind.ecom.api.iagent.exception.AttachmentTemporaryNotAvailableException
    - javax.mail.MessagingException
      - com.novomind.ecom.api.imail.exception.PermanentMessagingException
      - com.novomind.ecom.api.imail.exception.TemporaryMessagingException
    - com.novomind.ecom.api.iagent.exception.OperationFailedException
      - com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationFailedException (implements com.novomind.ecom.api.iagent.provider.IssueProvider)
      - com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
      - com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
      - com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
      - com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationFailedException (implements com.novomind.ecom.api.iagent.provider.IssueProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperationFailedException (implements com.novomind.ecom.api.imail.provider.TicketProvider)
    - com.novomind.ecom.api.iagent.exception.PersistencyException
    - com.novomind.ecom.api.iagent.exception.PhoneSystemException
      - com.novomind.ecom.api.iagent.exception.AgentDeviceOperationException
        
        com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException
      - com.novomind.ecom.api.iagent.exception.CallNotFoundException
      - com.novomind.ecom.api.iagent.exception.CallOperationException
    - com.novomind.ecom.api.iagent.exception.ValidationException
    - com.novomind.ecom.api.iagent.exception.WrongArgumentException
    - com.novomind.ecom.api.iagent.exception.WrongTypeException
- com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContent
- com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)
- com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTab (implements com.novomind.ecom.api.iagent.frontend.tab.Tab)

Interface Hierarchy

com.novomind.ecom.api.imail.routing.frontend.connector.tab.AccountConnectorTabProvider
com.novomind.ecom.api.iagent.provider.AccountProvider
com.novomind.ecom.api.iagent.model.ActiveCall
- com.novomind.ecom.api.iagent.model.IncomingCall
- com.novomind.ecom.api.iagent.model.OutgoingCall
- com.novomind.ecom.api.iagent.model.QueuedCall
com.novomind.ecom.api.iagent.provider.ActiveCallProvider
- com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  - com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
  - com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
    - com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.provider.IncomingCallProvider
  - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.provider.OutgoingCallProvider
  - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.provider.QueuedCallProvider
  - com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.request.DeliverQueuedCallRequest (also extends com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider)
  - com.novomind.ecom.api.iagent.request.DequeueQueuedCallRequest
  - com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
  - com.novomind.ecom.api.iagent.request.RedirectQueuedCallRequest
  - com.novomind.ecom.api.iagent.request.RerouteQueuedCallRequest
com.novomind.ecom.api.iagent.action.AgentActionHandler
com.novomind.ecom.api.iagent.common.AgentAvailability
- com.novomind.ecom.api.iagent.common.ModifiableAgentAvailability
com.novomind.ecom.api.iagent.common.event.AgentAvailabilityEventListener
com.novomind.ecom.api.iagent.action.chat.AgentChatActionValidator
com.novomind.ecom.api.iagent.model.AgentDevice
- com.novomind.ecom.api.iagent.model.ConnectedAgentDevice (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
com.novomind.ecom.api.iagent.common.AgentDeviceState
com.novomind.ecom.api.iagent.common.event.AgentDeviceStateEventListener
com.novomind.ecom.api.imail.agent.frontend.AgentEditorController
com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider
- com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext)
- com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
com.novomind.ecom.api.iagent.state.AgentFolderInfo
com.novomind.ecom.api.iagent.state.AgentInfoHandler
com.novomind.ecom.api.iagent.common.AgentLoginState
com.novomind.ecom.api.iagent.common.event.AgentLoginStateEventListener
com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorAppearanceProvider
com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleListManipulator
com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuItemProvider
com.novomind.ecom.api.iagent.common.AgentPauseState
- com.novomind.ecom.api.iagent.common.ModifiableAgentPauseState
com.novomind.ecom.api.iagent.common.event.AgentPauseStateEventListener
com.novomind.ecom.api.iagent.common.AgentPostProcessingState
- com.novomind.ecom.api.iagent.common.ModifiableAgentPostProcessingState
com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateEventListener
com.novomind.ecom.api.iagent.model.AgentQuickCase
- com.novomind.ecom.api.iagent.model.AgentCallQuickCase
com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder
com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase
com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContentProvider
com.novomind.ecom.api.imail.agent.validator.AgentTicketActionValidator
com.novomind.ecom.api.iagent.visibility.AgentVisibilityHandler
com.novomind.ecom.api.iagent.provider.AppProvider
- com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEvent
  - com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PostStartPluginBundleLifecycleEvent
  - com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PreStopPluginBundleLifecycleEvent
com.novomind.ecom.api.iagent.provider.AttachmentDataSourceProvider
com.novomind.ecom.api.iagent.frontend.attachments.AttachmentListManipulator
com.novomind.ecom.api.iagent.validator.AttachmentValidator
java.lang.AutoCloseable
- java.io.Closeable
  - com.novomind.ecom.api.imail.core.connector.MessageIterator<T> (also extends java.util.Iterator<E>)
com.novomind.ecom.api.iagent.backlog.BacklogHandler<T>
- com.novomind.ecom.api.iagent.backlog.CallBacklogHandler
- com.novomind.ecom.api.iagent.backlog.ChatBacklogHandler
- com.novomind.ecom.api.iagent.backlog.TicketBacklogHandler
com.novomind.ecom.api.iagent.state.BusinessHourInfo
com.novomind.ecom.api.iagent.state.BusinessHourInfoHandler
com.novomind.ecom.api.iagent.model.BusinessTimeSlot
com.novomind.ecom.api.imail.model.CallInfo
- com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.imail.model.CallRoutingInfo)
com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoTabProvider
com.novomind.ecom.api.iagent.provider.CallProvider
- com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.imail.model.CallInfo, com.novomind.ecom.api.imail.model.CallRoutingInfo)
- com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext)
  - com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
  - com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
com.novomind.ecom.api.iagent.routing.event.call.CallRoutingEventListener
com.novomind.ecom.api.imail.model.CallRoutingInfo
- com.novomind.ecom.api.imail.model.BacklogCallInfo (also extends com.novomind.ecom.api.imail.model.CallInfo, com.novomind.ecom.api.iagent.provider.CallProvider)
com.novomind.ecom.api.iagent.routing.workflow.CallStateEventListener
com.novomind.ecom.api.iagent.assignment.CategoryAssigned
- com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
  - com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
  - com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.model.TextModuleGroup)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigTabProvider
com.novomind.ecom.api.iagent.routing.workflow.ChatClosedEventListener
com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoTabProvider
com.novomind.ecom.api.iagent.routing.workflow.ChatJoinedEventListener
com.novomind.ecom.api.iagent.routing.workflow.ChatOfferedEventListener
com.novomind.ecom.api.iagent.provider.ChatProvider
- com.novomind.ecom.api.iagent.action.chat.AgentChatAction (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction
  - com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction
- com.novomind.ecom.api.iagent.backlog.BacklogChatInfo
- com.novomind.ecom.api.iagent.common.event.ChatEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  - com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
    - com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.iagent.routing.event.SystemChatClosedEvent
  - com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent
- com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext)
  - com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
  - com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
    - com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
  - com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
- com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent)
- com.novomind.ecom.api.iagent.request.ChatRoutingRequest
- com.novomind.ecom.api.iagent.validator.IncomingAttachmentChatMessage
- com.novomind.ecom.api.iagent.model.IncomingChatStepInfo
  - com.novomind.ecom.api.iagent.manipulator.input.IncomingTextChatMessageManipulationInput
- com.novomind.ecom.api.iagent.model.OutgoingChatStepInfo
  - com.novomind.ecom.api.iagent.manipulator.input.OutgoingTextChatMessageManipulationInput
- com.novomind.ecom.api.iagent.validator.PreStartChatInfo
com.novomind.ecom.api.iagent.model.ChatSession
- com.novomind.ecom.api.iagent.model.AgentChatSession (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.model.CustomerChatSession
com.novomind.ecom.api.iagent.routing.workflow.ChatStartedEventListener
com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder
com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket
com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsAgent
com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.AsSupervisor
com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode
com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent
com.novomind.ecom.api.imail.routing.operation.close.CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor
java.lang.Comparable<T>
- com.novomind.ecom.api.imail.core.result.decision.AnalyzerDecision<T>
- com.novomind.ecom.common.api.persistence.Entity
  - com.novomind.ecom.api.iagent.model.ChatStep
    - com.novomind.ecom.api.iagent.model.IncomingChatStep
    - com.novomind.ecom.api.iagent.model.OutgoingChatStep
  - com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
  - com.novomind.ecom.api.iagent.persistence.MasterEntity
    - com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.provider.TenantProvider)
    - com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.model.Group)
    - com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Named)
    - com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
    - com.novomind.ecom.api.iagent.model.Channel (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
    - com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
    - com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
    - com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
    - com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
    - com.novomind.ecom.api.iagent.model.RoutingTag (also extends com.novomind.ecom.common.api.attribute.Named)
    - com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.model.Group, com.novomind.ecom.api.iagent.provider.TenantProvider)
    - com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
    - com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.model.TextModuleNode)
    - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.model.TextModuleGroup)
    - com.novomind.ecom.api.iagent.model.TextModuleRoot
    - com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.model.TextModuleGroup)
    - com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
    - com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.provider.LocationProvider, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
  - com.novomind.ecom.api.iagent.model.TextModuleNode (also extends com.novomind.ecom.common.api.attribute.Named)
    - com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
    - com.novomind.ecom.api.iagent.model.TextModuleGroup
      - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
      - com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider
- com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  - com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.request.DeliverQueuedCallRequest (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.request.StartOutgoingCallRequest
com.novomind.ecom.api.iagent.contact.ContactHandler
javax.activation.DataSource
- com.novomind.ecom.common.api.io.datasource.SizedDataSource
  - com.novomind.ecom.api.iagent.model.AttachmentDataSource (also extends com.novomind.ecom.common.api.attribute.Named)
    - com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource
com.novomind.ecom.api.imail.core.DeliveryFailureMessageReceivedEventListener
com.novomind.ecom.common.api.attribute.Described
- com.novomind.ecom.api.iagent.model.Attachment (also extends com.novomind.ecom.common.api.attribute.DisplayNamed)
- com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent, com.novomind.ecom.common.api.attribute.Named)
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Named)
  - com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
  - com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.Holiday
- com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.model.TextModuleNode)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
com.novomind.ecom.api.iagent.persistence.EntityHandler
com.novomind.ecom.api.iagent.common.event.Event
- com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent (also extends com.novomind.ecom.api.iagent.provider.ActiveCallProvider)
  - com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.Named)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
  - com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
    - com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.IncomingCallProvider)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.OutgoingCallProvider)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent, com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDequeuedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEnqueuedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallReceivedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent)
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent
      - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent)
- com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEvent (also extends com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider)
  - com.novomind.ecom.api.iagent.routing.event.call.CallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallEstablishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
    - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallTransferredEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.IncomingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.IncomingCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallFinishedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent, com.novomind.ecom.api.iagent.routing.event.call.OutgoingCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateChangedEvent
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDisconnectedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.QueuedCallStateChangedEvent)
- com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.common.event.ChatEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
  - com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
    - com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.iagent.routing.event.SystemChatClosedEvent
  - com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.routing.event.ChatStartedEvent
- com.novomind.ecom.api.imail.core.event.DeliveryFailureMessageReceivedEvent (also extends com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo)
- com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
- com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
- com.novomind.ecom.api.imail.core.event.MessageSentEvent (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
  - com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
    - com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
    - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
      - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
- com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent
- com.novomind.ecom.api.imail.core.event.PreSendMessageEvent (also extends com.novomind.ecom.api.imail.model.MessageInfo)
  - com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
  - com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
  - com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent (also extends com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider)
  - com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionFailedEvent
  - com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.common.event.CloseTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
    - com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
  - com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
    - com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
    - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
      - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
  - com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
  - com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
  - com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.common.event.TicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
      - com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
      - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  - com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
    - com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
    - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
com.novomind.ecom.api.imail.core.ExternalReplyMessageManipulator
com.novomind.ecom.api.imail.core.ExternalReplyMessageReceivedEventListener
com.novomind.ecom.api.iagent.connector.externalrouting.ExternalRoutingConnector
com.novomind.ecom.api.imail.routing.frontend.connector.tab.ExternalRoutingConnectorTabProvider
com.novomind.ecom.api.iagent.frontend.operation.FrontendController
com.novomind.ecom.api.imail.core.bindings.IncomingBindings
com.novomind.ecom.api.imail.provider.IncomingBindingsProvider
- com.novomind.ecom.api.imail.core.connector.NextMessageInfo (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
com.novomind.ecom.api.iagent.manipulator.IncomingChatMessageManipulator
com.novomind.ecom.api.iagent.validator.IncomingChatMessageValidator
com.novomind.ecom.api.imail.core.IncomingMessageAnalyzer
com.novomind.ecom.api.imail.core.bindings.IncomingMessageAnalyzerData
com.novomind.ecom.api.imail.core.IncomingMessageManipulator
com.novomind.ecom.api.imail.core.IncomingMessageReceivedEventListener
com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage
- com.novomind.ecom.api.iagent.persistence.storage.Storage
com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider
- com.novomind.ecom.api.imail.routing.persistence.AccountModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseOperationBuilder.StartQuickCase
- com.novomind.ecom.api.imail.routing.persistence.CategoryModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier (also extends com.novomind.ecom.api.imail.routing.persistence.Modifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.LocationModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.core.connector.NextMessageInfo (also extends com.novomind.ecom.api.imail.provider.IncomingBindingsProvider)
- com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier (also extends com.novomind.ecom.api.imail.routing.persistence.Modifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.TenantModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
- com.novomind.ecom.api.imail.routing.persistence.UserModifier (also extends com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>)
com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder
com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket
com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate
com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent
com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor
com.novomind.ecom.api.imail.routing.operation.internalforward.InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto
com.novomind.ecom.api.iagent.model.IssueNotes
- com.novomind.ecom.api.iagent.model.ModifiableIssueNotes
com.novomind.ecom.api.iagent.provider.IssueProvider
- com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
- com.novomind.ecom.api.iagent.operation.IssueOperationResult (also extends com.novomind.ecom.api.iagent.operation.OperationResult)
  - com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
    - com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
      - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
  - com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
    - com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationResult
    - com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserIssueOperationResult)
  - com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
    - com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
      - com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
      - com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
      - com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
      - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
      - com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
      - com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
    - com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
  - com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
- com.novomind.ecom.api.iagent.frontend.IssueViewContext (also extends com.novomind.ecom.api.iagent.frontend.ViewContext)
  - com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
    - com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
      - com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
  - com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
    - com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
    - com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
      - com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
    - com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
      - com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        
        com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  - com.novomind.ecom.api.iagent.rating.event.ChatRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
  - com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
java.lang.Iterable<T>
- com.novomind.ecom.api.imail.core.connector.MessageConnector<T>
  - com.novomind.ecom.api.imail.core.connector.ExtendedMessageConnector
  - com.novomind.ecom.api.imail.core.connector.SimpleMessageConnector
java.util.Iterator<E>
- com.novomind.ecom.api.imail.core.connector.MessageIterator<T> (also extends java.io.Closeable)
com.novomind.ecom.api.iagent.provider.LocationProvider
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoTabProvider
com.novomind.ecom.api.imail.model.MailMessage
- com.novomind.ecom.api.imail.model.AgentDraftMessage
- com.novomind.ecom.api.imail.model.AgentMessage
- com.novomind.ecom.api.imail.model.BacklogMessage
- com.novomind.ecom.api.imail.model.DeliveryFailureMessage
- com.novomind.ecom.api.imail.model.ExternalReplyMessage
- com.novomind.ecom.api.imail.model.IncomingMessage
- com.novomind.ecom.api.imail.model.OutgoingMessage
- com.novomind.ecom.api.imail.model.PreSendAgentMessage
- com.novomind.ecom.api.imail.model.PreSendMessage
- com.novomind.ecom.api.imail.model.QuickCaseMessage
- com.novomind.ecom.api.imail.model.SentMessage
com.novomind.ecom.api.imail.routing.frontend.menu.MenuItemProvider
com.novomind.ecom.api.imail.model.MessageInfo
- com.novomind.ecom.api.imail.model.AgentDraftMessageInfo
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
- com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    - com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
  - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.model.DeliveryFailureMessageInfo
  - com.novomind.ecom.api.imail.core.event.DeliveryFailureMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.core.input.ExternalReplyMessageManipulationInput
  - com.novomind.ecom.api.imail.core.event.ExternalReplyMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.imail.model.IncomingMessageInfo
  - com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
      - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
      - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
      - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
      - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
    - com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
      - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
      - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
      - com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
      - com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
      - com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
    - com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
    - com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
    - com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
    - com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      - com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
  - com.novomind.ecom.api.imail.core.input.IncomingMessageAnalyzerInput
  - com.novomind.ecom.api.imail.core.input.IncomingMessageManipulationInput
  - com.novomind.ecom.api.imail.core.event.IncomingMessageReceivedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  - com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext)
  - com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.provider.TicketProvider)
    - com.novomind.ecom.api.imail.common.event.CloseTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
      - com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
    - com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
      - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
      - com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
      - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
    - com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
        
        com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        
        com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
      - com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        
        com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.common.event.TicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
        
        com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
    - com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
      - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
      - com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
      - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext, com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
    - com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      - com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.iagent.frontend.ViewContext)
  - com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
  - com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
- com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.model.OptionalSentMessageInfo
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext, com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
  - com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
  - com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketAction)
- com.novomind.ecom.api.imail.core.event.PreSendMessageEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  - com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
- com.novomind.ecom.api.imail.model.PreSendMessageInfo
- com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
  - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketAction)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
- com.novomind.ecom.api.imail.model.SentMessageInfo
  - com.novomind.ecom.api.imail.core.event.MessageSentEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
    - com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
      - com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
      - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
  - com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext)
com.novomind.ecom.api.imail.core.MessageSentEventListener
com.novomind.ecom.api.imail.common.frontend.message.MessageTabProvider
com.novomind.ecom.api.imail.routing.persistence.Modifier<T>
- com.novomind.ecom.api.imail.routing.persistence.ExternalRoutingModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.GroupModifier<T>
  - com.novomind.ecom.api.imail.routing.persistence.AgentGroupModifier
  - com.novomind.ecom.api.imail.routing.persistence.SystemGroupModifier
- com.novomind.ecom.api.imail.routing.persistence.PhoneSystemModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
- com.novomind.ecom.api.imail.routing.persistence.RoutingTagModifier
- com.novomind.ecom.api.imail.routing.persistence.TextModuleNodeModifier<T>
  - com.novomind.ecom.api.imail.routing.persistence.TextModuleGroupModifier<T>
    - com.novomind.ecom.api.imail.routing.persistence.TextModuleFirstLevelGroupModifier
    - com.novomind.ecom.api.imail.routing.persistence.TextModuleSecondLevelGroupModifier
  - com.novomind.ecom.api.imail.routing.persistence.TextModuleModifier
- com.novomind.ecom.api.imail.routing.persistence.TextModuleRootModifier
- com.novomind.ecom.api.imail.routing.persistence.UndeletableModifier<T>
  - com.novomind.ecom.api.imail.routing.persistence.AccountModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
  - com.novomind.ecom.api.imail.routing.persistence.CategoryModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
  - com.novomind.ecom.api.imail.routing.persistence.LocationModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
  - com.novomind.ecom.api.imail.routing.persistence.TenantModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
  - com.novomind.ecom.api.imail.routing.persistence.TransactionCodeModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
  - com.novomind.ecom.api.imail.routing.persistence.UserModifier (also extends com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider)
com.novomind.ecom.common.api.attribute.Named
- com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.App (also extends com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.AttachmentDataSource (also extends com.novomind.ecom.common.api.io.datasource.SizedDataSource)
  - com.novomind.ecom.api.iagent.model.MessageAttachmentDataSource
- com.novomind.ecom.api.iagent.model.BusinessHour (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.routing.event.call.CallChangedEvent (also extends com.novomind.ecom.api.iagent.routing.event.call.ActiveCallEvent, com.novomind.ecom.common.api.attribute.Described)
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallChangedEvent (also extends com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.persistence.Entity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.common.api.attribute.DisplayNamed
  - com.novomind.ecom.api.iagent.model.Attachment (also extends com.novomind.ecom.common.api.attribute.Described)
  - com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
  - com.novomind.ecom.api.iagent.model.Channel (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
  - com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuItem<T>
  - com.novomind.ecom.api.iagent.model.MessageFormat
  - com.novomind.ecom.api.iagent.frontend.tab.Tab
    - com.novomind.ecom.api.iagent.frontend.tab.InfoTab
- com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.Group (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described)
  - com.novomind.ecom.api.iagent.model.AgentGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
  - com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.PauseReason (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.routing.privilege.Privilege
- com.novomind.ecom.api.iagent.model.RoutingTag (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.TextModuleNode (also extends com.novomind.ecom.common.api.persistence.Entity)
  - com.novomind.ecom.api.iagent.model.TextModule (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity)
  - com.novomind.ecom.api.iagent.model.TextModuleGroup
    - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.api.iagent.persistence.MasterEntity)
    - com.novomind.ecom.api.iagent.model.TextModuleSecondLevelGroup (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.provider.LocationProvider, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
com.novomind.ecom.api.iagent.operation.Operation<T>
- com.novomind.ecom.api.iagent.operation.quickcase.AgentCallQuickCaseStartOperation
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseCancelOperation
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperation
- com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperation
- com.novomind.ecom.api.iagent.operation.notification.AlertUserNotificationOperation
- com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperation
- com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperation
- com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperation
- com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperation
- com.novomind.ecom.api.iagent.operation.notification.DesktopUserNotificationOperation
- com.novomind.ecom.api.iagent.operation.notification.GrowlUserNotificationOperation
- com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperation
- com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperation
- com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperation
- com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperation
- com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperation
- com.novomind.ecom.api.imail.routing.operation.resubmit.TicketResubmitOperation
com.novomind.ecom.api.iagent.operation.OperationResult
- com.novomind.ecom.api.iagent.operation.quickcase.AgentCallQuickCaseStartOperationResult
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseCancelOperationResult
- com.novomind.ecom.api.iagent.operation.quickcase.AgentQuickCaseStartOperationResult
- com.novomind.ecom.api.iagent.operation.IssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
  - com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult
    - com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
      - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
  - com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult
    - com.novomind.ecom.api.imail.routing.operation.routingtags.AutoRoutingTagOperationResult
    - com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.iagent.operation.UserIssueOperationResult)
  - com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
    - com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
      - com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
      - com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
      - com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
      - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
      - com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
      - com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
    - com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
      - com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
  - com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
- com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorTextModuleManipulationInput
- com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalTenantProvider, com.novomind.ecom.api.iagent.provider.StorageProvider)
  - com.novomind.ecom.api.iagent.model.Call
  - com.novomind.ecom.api.iagent.model.Chat
  - com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
com.novomind.ecom.api.iagent.provider.OptionalTenantProvider
- com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.StorageProvider)
  - com.novomind.ecom.api.iagent.model.Call
  - com.novomind.ecom.api.iagent.model.Chat
  - com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
com.novomind.ecom.api.iagent.manipulator.OutgoingChatMessageManipulator
com.novomind.ecom.api.iagent.message.OutgoingMessageHandler
com.novomind.ecom.api.imail.routing.persistence.PersistencyHandler
com.novomind.ecom.api.iagent.routing.event.call.PhoneDeviceStateEventListener
- com.novomind.ecom.api.iagent.routing.event.call.AgentDeviceEventListener
com.novomind.ecom.api.iagent.connector.call.PhoneSystemConnector
- com.novomind.ecom.api.iagent.connector.call.AgentDeviceControlConnector
- com.novomind.ecom.api.iagent.connector.call.CallRoutingConnector
com.novomind.ecom.api.imail.routing.frontend.connector.tab.PhoneSystemConnectorTabProvider
com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateEventListener
com.novomind.ecom.api.iagent.lifecycle.pluginbundle.PluginBundleLifecycleEventListener
com.novomind.ecom.api.imail.core.PostIncomingMessageListener
com.novomind.ecom.api.imail.core.PreSendMessageEventListener
com.novomind.ecom.api.imail.core.PreSendMessageManipulator
com.novomind.ecom.api.iagent.validator.PreStartChatValidator
com.novomind.ecom.api.iagent.routing.privilege.PrivilegeHandler
com.novomind.ecom.api.imail.model.Process
com.novomind.ecom.api.imail.provider.ProcessProvider
- com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.iagent.model.Issue)
com.novomind.ecom.api.iagent.rating.RatingData
com.novomind.ecom.api.iagent.rating.RatingReceivedEventListener
com.novomind.ecom.api.iagent.frontend.categories.RecategorizationListManipulator
com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder
com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket
com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory
com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor
com.novomind.ecom.api.imail.routing.operation.recategorization.RecategorizationOperationBuilder.WithTicket.WithCategory.Auto
com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder
com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket
com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.AsSupervisor
com.novomind.ecom.api.imail.routing.operation.requeue.RequeueOperationBuilder.WithTicket.Auto
com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder
com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket
com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate
com.novomind.ecom.api.imail.routing.operation.resubmit.ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent
com.novomind.ecom.api.iagent.result.Result
com.novomind.ecom.api.imail.routing.operation.RoutingOperationBuilder
com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder
com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue
com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags
com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor
com.novomind.ecom.api.imail.routing.operation.routingtags.RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto
com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionEventListener
com.novomind.ecom.api.iagent.provider.RoutingWorkItemProvider
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
  - com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionFailedEvent
  - com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
com.novomind.ecom.api.imail.core.connector.SimpleMessage
com.novomind.ecom.api.iagent.persistence.storage.StorageHandler
com.novomind.ecom.api.iagent.provider.StorageProvider
- com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.TenantProvider)
- com.novomind.ecom.api.iagent.model.App (also extends com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
- com.novomind.ecom.api.iagent.model.Contact (also extends com.novomind.ecom.common.api.persistence.Entity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.ExternalRouting (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Issue (also extends com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider, com.novomind.ecom.api.iagent.provider.OptionalTenantProvider)
  - com.novomind.ecom.api.iagent.model.Call
  - com.novomind.ecom.api.iagent.model.Chat
  - com.novomind.ecom.api.imail.model.Ticket (also extends com.novomind.ecom.api.imail.provider.ProcessProvider)
- com.novomind.ecom.api.iagent.model.Location (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.PhoneSystem (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.Tenant (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.TransactionCode (also extends com.novomind.ecom.api.iagent.assignment.CategoryAssigned, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named)
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.provider.LocationProvider, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned)
com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuItemProvider
com.novomind.ecom.api.iagent.assignment.SystemGroupAssigned
- com.novomind.ecom.api.iagent.model.Category (also extends com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.User (also extends com.novomind.ecom.api.iagent.provider.LocationProvider, com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
com.novomind.ecom.api.imail.core.TemplateMessageManipulator
com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigTabProvider
com.novomind.ecom.api.iagent.provider.TenantProvider
- com.novomind.ecom.api.iagent.model.Account (also extends com.novomind.ecom.api.iagent.persistence.MasterEntity, com.novomind.ecom.common.api.attribute.Named, com.novomind.ecom.api.iagent.provider.StorageProvider)
- com.novomind.ecom.api.iagent.model.SystemGroup (also extends com.novomind.ecom.api.iagent.model.Group, com.novomind.ecom.api.iagent.persistence.MasterEntity)
com.novomind.ecom.api.iagent.model.TextChatMessage
com.novomind.ecom.api.imail.provider.TicketProvider
- com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo)
  - com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
    - com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
  - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.iagent.provider.UserProvider)
  - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
  - com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
    - com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
    - com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
    - com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
  - com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
  - com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
  - com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.iagent.frontend.IssueViewContext, com.novomind.ecom.api.imail.model.MessageInfo)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
    - com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      - com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
- com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.iagent.frontend.ViewContext)
  - com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
  - com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.model.IncomingMessageInfo)
  - com.novomind.ecom.api.imail.common.event.CloseTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
    - com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
  - com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AutoIntermediateMessageSentTicketEvent
    - com.novomind.ecom.api.imail.core.event.ConfirmationMessageSentTicketEvent
    - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketForwardedEvent
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent
      - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
      - com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
  - com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AutoPreSendIntermediateMessageTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendConfirmationMessageTicketEvent
    - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndForwardTicketEvent
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent
      - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AutoPreSendMessageAndCloseTicketEvent
      - com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoPreSendExternalForwardMessageAndCloseTicketEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.core.event.PreSendExternalMessageAndCloseTicketEvent
  - com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
  - com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.common.event.TicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
      - com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AutoExternalForwardMessageSentAndTicketClosedEvent
        
        com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.ExternalMessageSentAndTicketClosedEvent
      - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  - com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
    - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
    - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
    - com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
      - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
    - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
      - com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.operation.TicketOperationResult (also extends com.novomind.ecom.api.iagent.operation.IssueOperationResult)
  - com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult
    - com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
    - com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
  - com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult
    - com.novomind.ecom.api.imail.routing.operation.internalforward.AutoTicketInternalForwardOperationResult
    - com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
  - com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult (also extends com.novomind.ecom.api.iagent.operation.recategorization.IssueRecategorizationOperationResult)
    - com.novomind.ecom.api.imail.routing.operation.recategorization.AutoTicketRecategorizationOperationResult
    - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
  - com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult
    - com.novomind.ecom.api.imail.routing.operation.requeue.AutoTicketRequeueOperationResult
    - com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.UserTicketOperationResult)
  - com.novomind.ecom.api.imail.operation.resubmit.TicketResubmitOperationResult
  - com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
    - com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
    - com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
    - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
    - com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
- com.novomind.ecom.api.iagent.rating.event.TicketRatingReceivedEvent (also extends com.novomind.ecom.api.iagent.rating.event.RatingReceivedEvent)
- com.novomind.ecom.api.iagent.request.TicketRoutingRequest
com.novomind.ecom.api.iagent.routing.workflow.TicketRecategorizedEventListener
com.novomind.ecom.api.imail.model.TicketRoutingInfo
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext)
  - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
com.novomind.ecom.api.iagent.routing.workflow.TicketStateEventListener
com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderContentProvider
com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigTabProvider
com.novomind.ecom.api.imail.routing.frontend.user.UserConfigTabProvider
com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder
com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.WithMessage<T>
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.Html
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Alert.Text
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop.WithMessage<T>
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Desktop.Text
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>)
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithUserIcon<T>
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.WithMessage<T> (also extends com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithDuration<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithHtmlIcon<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithTitle<T>, com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.WithType<T>)
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Html
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Growl.Text
com.novomind.ecom.api.iagent.provider.UserProvider
- com.novomind.ecom.api.iagent.common.event.AgentAvailabilityChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.action.chat.AgentChatAction (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
  - com.novomind.ecom.api.iagent.action.chat.AgentChatCloseAction
  - com.novomind.ecom.api.iagent.action.chat.AgentChatUploadAttachmentAction
- com.novomind.ecom.api.iagent.routing.event.AgentChatClosedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent)
- com.novomind.ecom.api.iagent.routing.event.AgentChatJoinedEvent (also extends com.novomind.ecom.api.iagent.common.event.ChatEvent)
- com.novomind.ecom.api.iagent.model.AgentChatSession (also extends com.novomind.ecom.api.iagent.model.ChatSession)
- com.novomind.ecom.api.iagent.request.AgentDeviceLoginRequest
- com.novomind.ecom.api.iagent.common.event.AgentDeviceStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.state.AgentInfo
- com.novomind.ecom.api.iagent.common.event.AgentLoginStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.common.event.AgentPauseStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.state.AgentPhoneSystemInfo
- com.novomind.ecom.api.iagent.common.event.AgentPostProcessingStateChangedEvent (also extends com.novomind.ecom.api.iagent.common.event.Event)
- com.novomind.ecom.api.iagent.state.AgentQueuedCallInfo (also extends com.novomind.ecom.api.iagent.provider.CallProvider, com.novomind.ecom.api.iagent.provider.QueuedCallProvider)
- com.novomind.ecom.api.imail.agent.action.AgentTicketAction (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction (also extends com.novomind.ecom.api.imail.model.QuickCaseMessageInfo)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndKeepAction
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndRouteAction
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction)
  - com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
    - com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketCreateSendAndCloseAction (also extends com.novomind.ecom.api.imail.agent.action.AgentQuickCaseTicketAction)
    - com.novomind.ecom.api.imail.agent.action.AgentTicketCloseNoAnswerAction
    - com.novomind.ecom.api.imail.agent.action.AgentTicketForwardAndCloseAction
    - com.novomind.ecom.api.imail.agent.action.AgentTicketSendAndCloseAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
  - com.novomind.ecom.api.imail.agent.action.AgentTicketRecategorizeAction
  - com.novomind.ecom.api.imail.agent.action.AgentTicketSendIntermediateAction (also extends com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo)
  - com.novomind.ecom.api.imail.agent.action.AgentTicketUploadAttachmentAction
- com.novomind.ecom.api.iagent.frontend.attachments.AttachmentFilterContext (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
- com.novomind.ecom.api.iagent.validator.action.CentralAttachmentUploadAction
- com.novomind.ecom.api.iagent.routing.event.ChatOfferedEvent (also extends com.novomind.ecom.api.iagent.common.event.ChatEvent)
- com.novomind.ecom.api.iagent.model.ConnectedAgentDevice (also extends com.novomind.ecom.api.iagent.model.AgentDevice)
- com.novomind.ecom.api.iagent.model.IssueNote
- com.novomind.ecom.api.iagent.frontend.categories.IssueRecategorizationFilterContext
- com.novomind.ecom.api.imail.common.frontend.menu.MessageFilterMenuViewContext
  - com.novomind.ecom.api.imail.agent.frontend.menu.AgentMessageFilterMenuViewContext
  - com.novomind.ecom.api.imail.routing.frontend.menu.SupervisorMessageFilterMenuViewContext
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDecisionSuccessfulEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliveryFailedEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
- com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemDeliverySuccessfulEvent (also extends com.novomind.ecom.api.iagent.routing.event.externalrouting.RoutingWorkItemEvent)
- com.novomind.ecom.api.iagent.routing.event.SupervisorChatClosedEvent (also extends com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent)
- com.novomind.ecom.api.iagent.model.UserAgentGroupAssignment
- com.novomind.ecom.api.iagent.operation.UserIssueOperationResult (also extends com.novomind.ecom.api.iagent.operation.IssueOperationResult)
  - com.novomind.ecom.api.imail.routing.operation.routingtags.SupervisorRoutingTagOperationResult (also extends com.novomind.ecom.api.imail.operation.routingtags.IssueRoutingTagOperationResult)
- com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationResult (also extends com.novomind.ecom.api.iagent.operation.OperationResult)
- com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
  - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
  - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
  - com.novomind.ecom.api.imail.core.event.AgentExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
  - com.novomind.ecom.api.imail.core.event.AgentExternalInquiryMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
  - com.novomind.ecom.api.imail.core.event.AgentIntermediateMessageSentTicketEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentTicketEvent)
  - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
  - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
  - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
  - com.novomind.ecom.api.imail.core.event.AgentPreSendExternalInquiryMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
  - com.novomind.ecom.api.imail.core.event.AgentPreSendIntermediateMessageTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageTicketEvent)
  - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
  - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
  - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
  - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketClosedEvent)
  - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketForwardedEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketForwardedEvent)
  - com.novomind.ecom.api.imail.core.event.SupervisorExternalForwardMessageSentAndTicketKeptEvent (also extends com.novomind.ecom.api.imail.core.event.ExternalForwardMessageSentAndTicketKeptEvent)
  - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndCloseTicketEvent)
  - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndForwardTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndForwardTicketEvent)
  - com.novomind.ecom.api.imail.core.event.SupervisorPreSendExternalForwardMessageAndKeepTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendExternalForwardMessageAndKeepTicketEvent)
  - com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent (also extends com.novomind.ecom.api.imail.common.event.CloseTicketEvent)
    - com.novomind.ecom.api.imail.core.event.AgentPreSendMessageAndCloseTicketEvent (also extends com.novomind.ecom.api.imail.core.event.PreSendMessageAndCloseTicketEvent)
  - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
    - com.novomind.ecom.api.imail.core.event.AgentMessageSentAndTicketClosedEvent (also extends com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
    - com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
  - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
  - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
  - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
  - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.operation.UserTicketOperationResult (also extends com.novomind.ecom.api.imail.operation.TicketOperationResult)
  - com.novomind.ecom.api.imail.routing.operation.close.AgentTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
  - com.novomind.ecom.api.imail.routing.operation.close.SupervisorTicketCloseOperationResult (also extends com.novomind.ecom.api.imail.operation.close.TicketCloseOperationResult)
  - com.novomind.ecom.api.imail.routing.operation.internalforward.SupervisorTicketInternalForwardOperationResult (also extends com.novomind.ecom.api.imail.operation.internalforward.TicketInternalForwardOperationResult)
  - com.novomind.ecom.api.imail.routing.operation.recategorization.SupervisorTicketRecategorizationOperationResult (also extends com.novomind.ecom.api.imail.operation.recategorization.TicketRecategorizationOperationResult)
  - com.novomind.ecom.api.imail.routing.operation.requeue.SupervisorTicketRequeueOperationResult (also extends com.novomind.ecom.api.imail.operation.requeue.TicketRequeueOperationResult)
- com.novomind.ecom.api.iagent.frontend.ViewContext
  - com.novomind.ecom.api.imail.routing.frontend.connector.context.AccountConnectorTabViewContext
  - com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarViewContext
  - com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketCloseActionViewContext
  - com.novomind.ecom.api.imail.agent.frontend.dialog.AgentTicketSendAndCloseActionViewContext
  - com.novomind.ecom.api.imail.routing.frontend.category.CategoryConfigViewContext
  - com.novomind.ecom.api.imail.routing.frontend.connector.context.ExternalRoutingConnectorTabViewContext
  - com.novomind.ecom.api.iagent.frontend.IssueViewContext (also extends com.novomind.ecom.api.iagent.provider.IssueProvider)
    - com.novomind.ecom.api.imail.common.frontend.callinfo.CallInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.CallProvider)
      - com.novomind.ecom.api.imail.common.frontend.callinfo.ArchiveAccessCallInfoViewContext
        
        com.novomind.ecom.api.imail.common.frontend.callinfo.SearchResultCallInfoViewContext
      - com.novomind.ecom.api.imail.common.frontend.callinfo.BacklogCallInfoViewContext
    - com.novomind.ecom.api.iagent.frontend.chatinfo.ChatInfoViewContext (also extends com.novomind.ecom.api.iagent.provider.ChatProvider)
      - com.novomind.ecom.api.iagent.frontend.chatinfo.AgentChatInfoViewContext
      - com.novomind.ecom.api.iagent.frontend.chatinfo.ArchiveAccessChatInfoViewContext
        
        com.novomind.ecom.api.iagent.frontend.chatinfo.SearchResultChatInfoViewContext
      - com.novomind.ecom.api.iagent.frontend.chatinfo.BacklogChatInfoViewContext
    - com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentQuickCaseMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentPhoneTicketMailInfoViewContext
      - com.novomind.ecom.api.imail.common.frontend.mailinfo.IncomingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentBacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentDraftMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentDraftMessageInfo)
        
        com.novomind.ecom.api.imail.agent.frontend.editor.AgentMailEditorViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        
        com.novomind.ecom.api.imail.agent.frontend.mailinfo.AgentEditorMailInfoViewContext (also extends com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.AgentOutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.ArchiveAccessMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OptionalBacklogMessageInfo, com.novomind.ecom.api.imail.model.OptionalSentMessageInfo)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.ClaimMailInfoViewContext
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.SearchResultMailInfoViewContext
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.BacklogMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.ExternalReplyMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.ExternalReplyMessageInfo)
        
        com.novomind.ecom.api.imail.common.frontend.mailinfo.OutgoingMailInfoViewContext (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
  - com.novomind.ecom.api.imail.common.frontend.message.MessageViewContext (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
    - com.novomind.ecom.api.imail.common.frontend.message.IncomingMessageViewContext (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo)
    - com.novomind.ecom.api.imail.common.frontend.message.SentMessageViewContext (also extends com.novomind.ecom.api.imail.model.SentMessageInfo)
  - com.novomind.ecom.api.imail.routing.frontend.connector.context.PhoneSystemConnectorTabViewContext
  - com.novomind.ecom.api.imail.routing.frontend.tenant.TenantConfigViewContext
  - com.novomind.ecom.api.imail.routing.frontend.topheader.TopHeaderViewContext
  - com.novomind.ecom.api.imail.routing.frontend.transactioncode.TransactionCodeConfigViewContext
  - com.novomind.ecom.api.imail.routing.frontend.user.UserConfigViewContext
- com.novomind.ecom.api.iagent.visibility.VisibilityContext
com.novomind.ecom.api.iagent.visibility.VisibilityHandler

Annotation Type Hierarchy

com.novomind.ecom.api.iagent.plugin.ChatAgentPlugin (implements java.lang.annotation.Annotation)
com.novomind.ecom.api.imail.core.CorePlugin (implements java.lang.annotation.Annotation)
com.novomind.ecom.api.imail.core.connector.CustomChannel (implements java.lang.annotation.Annotation)
com.novomind.ecom.api.imail.core.connector.CustomChannelDefinition (implements java.lang.annotation.Annotation)
com.novomind.ecom.api.iagent.plugin.ExternalRoutingConnectorPlugin (implements java.lang.annotation.Annotation)
com.novomind.ecom.api.imail.agent.MailAgentPlugin (implements java.lang.annotation.Annotation)
com.novomind.ecom.api.imail.core.connector.MessageConnectorPlugin (implements java.lang.annotation.Annotation)
com.novomind.ecom.api.iagent.plugin.PhoneSystemConnectorPlugin (implements java.lang.annotation.Annotation)
com.novomind.ecom.api.imail.routing.RoutingPlugin (implements java.lang.annotation.Annotation)

Enum Hierarchy

java.lang.Object
- java.lang.Enum<E> (implements java.lang.Comparable<T>, java.io.Serializable)
  - com.novomind.ecom.api.iagent.model.Account.AccountType
  - com.novomind.ecom.api.iagent.visibility.category.visibilities.AgentCategoryVisibility
  - com.novomind.ecom.api.iagent.exception.AgentDeviceLoginException.Reason
  - com.novomind.ecom.api.imail.agent.frontend.sidebar.AgentSidebarContent.ToggleEvent
  - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.AgentTenantVisibility
  - com.novomind.ecom.api.imail.model.AnswerType
  - com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause
  - com.novomind.ecom.api.iagent.state.CallState
  - com.novomind.ecom.api.iagent.model.ChatStep.ChatStepOrigin
  - com.novomind.ecom.api.imail.core.result.DeliveryFailureMessageReceivedResult.DeliveryFailureAction
  - com.novomind.ecom.api.iagent.request.FinishQueuedCallRequest.FinishCause
  - com.novomind.ecom.api.iagent.frontend.operation.FrontendMessageLevel
  - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.HighlightType
  - com.novomind.ecom.api.iagent.frontend.tab.InfoTabBehavior.SelectionType
  - com.novomind.ecom.api.iagent.frontend.tab.InfoTabNotification.Type
  - com.novomind.ecom.api.iagent.persistence.storage.IntermediateStorage.ValueType
  - com.novomind.ecom.api.iagent.visibility.category.visibilities.OnlineAgentCategoryVisibility
  - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.OnlineAgentTenantVisibility
  - com.novomind.ecom.api.iagent.state.PhoneDeviceState
  - com.novomind.ecom.api.iagent.routing.event.call.PhoneSystemStateChangedEvent.PhoneSystemState
  - com.novomind.ecom.api.imail.core.result.PreProcessingResult (implements com.novomind.ecom.api.iagent.result.Result)
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallDeliveryFailedEvent.FailCause
  - com.novomind.ecom.api.iagent.routing.event.call.QueuedCallRedirectFailedEvent.FailCause
  - com.novomind.ecom.api.iagent.rating.RatingData.Index
  - com.novomind.ecom.api.iagent.state.RoutingWorkItemState
  - com.novomind.ecom.api.iagent.visibility.category.visibilities.SupervisorCategoryVisibility
  - com.novomind.ecom.api.iagent.visibility.tenant.context.visibilities.SupervisorTenantVisibility
  - com.novomind.ecom.api.iagent.model.TextModuleFirstLevelGroup.Classification
  - com.novomind.ecom.api.iagent.state.TicketState
  - com.novomind.ecom.api.iagent.model.User.CategoryMode
  - com.novomind.ecom.api.iagent.operation.notification.UserNotificationOperationBuilder.Type

Hierarchy For All Packages

Class Hierarchy

Interface Hierarchy

Annotation Type Hierarchy

Enum Hierarchy