Interface AgentQuickCaseTicketCreateAndKeepAction
- All Superinterfaces:
AgentQuickCaseTicketAction
,AgentTicketAction
,IncomingMessageInfo
,MessageInfo
,QuickCaseMessageInfo
,TicketProvider
,UserProvider
This action is performed when an agent is creating a quick case and keeping it in his personal inbox within the novomind iAGENT Desk process.
- Since:
- 11.3
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfo
getAgentQuickCase, getOutgoingAccount, getOutgoingChannel, getQuickCaseMessage
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser