| AgentQuickCaseTicketAction |
This interface represents all agent actions concerning a quick case
The interface provides the Ticket and the User performing
the action.
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| AgentQuickCaseTicketCreateAndCloseAction |
This action is performed when an agent is creating a quick case and closing it
without answer within the novomind iAGENT Desk process.
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| AgentQuickCaseTicketCreateAndKeepAction |
This action is performed when an agent is creating a quick case and keeping it
in his personal inbox within the novomind iAGENT Desk process.
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| AgentQuickCaseTicketCreateAndRouteAction |
This action is performed when an agent is creating a quick case and forwarding it
to be routed within the novomind iAGENT Desk process.
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| AgentQuickCaseTicketCreateSendAndCloseAction |
This action is performed when an agent is creating a quick case with an answer to be sent and closing it
within the novomind iAGENT Desk process.
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| AgentTicketAction |
This interface represents all agent actions concerning a ticket
The interface provides the Ticket and the User performing
the action.
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| AgentTicketCloseAction |
This action represents all ticket close actions by an agent.
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| AgentTicketCloseNoAnswerAction |
This action is performed when an agent is closing the ticket
without answer within the novomind iAGENT Desk process.
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| AgentTicketForwardAndCloseAction |
This action is performed when an agent is forwarding and closing
a ticket without answer within the novomind iAGENT Desk process.
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| AgentTicketForwardAndMultiCloseAction |
This action is performed when an agent is forwarding a ticket and closing the
ticket and related tickets without answer within the novomind iAGENT Desk
process.
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| AgentTicketMultiCloseAction |
This action represents all ticket close actions by an agent which also closed
tickets related to the closed ticket.
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| AgentTicketMultiCloseNoAnswerAction |
This action is performed when an agent is closing a ticket and related
tickets without answer within the novomind iAGENT Desk process.
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| AgentTicketRecategorizeAction |
This action represents a ticket recategorize action by an agent.
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| AgentTicketSendAndCloseAction |
This action is performed when an agent is sending the
answer to a ticket within the novomind iAGENT Desk process.
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| AgentTicketSendAndMultiCloseAction |
This action is performed when an agent is sending the answer to a ticket and
closing the ticket and related tickets within the novomind iAGENT Desk
process.
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| AgentTicketSendIntermediateAction |
This action is performed when an agent is sending an
intermediate reply to a ticket within the novomind iAGENT Desk process.
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| AgentTicketUploadAttachmentAction |
This action is performed when an agent is uploading an attachment within the novomind iAGENT Desk process.
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