Package com.novomind.ecom.api.imail.agent.action

package com.novomind.ecom.api.imail.agent.action

Related Packages

Package	Description
com.novomind.ecom.api.imail.agent
com.novomind.ecom.api.imail.agent.frontend
com.novomind.ecom.api.imail.agent.validator

Interfaces

Class	Description
AgentQuickCaseTicketAction	This interface represents all agent actions concerning a quick case The interface provides the Ticket and the User performing the action.
AgentQuickCaseTicketCreateAndCloseAction	This action is performed when an agent is creating a quick case and closing it without answer within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreateAndKeepAction	This action is performed when an agent is creating a quick case and keeping it in his personal inbox within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreateAndRouteAction	This action is performed when an agent is creating a quick case and forwarding it to be routed within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreateSendAndCloseAction	This action is performed when an agent is creating a quick case with an answer to be sent and closing it within the novomind iAGENT Desk process.
AgentTicketAction	This interface represents all agent actions concerning a ticket The interface provides the Ticket and the User performing the action.
AgentTicketCloseAction	This action represents all ticket close actions by an agent.
AgentTicketCloseNoAnswerAction	This action is performed when an agent is closing the ticket without answer within the novomind iAGENT Desk process.
AgentTicketForwardAndCloseAction	This action is performed when an agent is forwarding and closing a ticket without answer within the novomind iAGENT Desk process.
AgentTicketForwardAndMultiCloseAction	This action is performed when an agent is forwarding a ticket and closing the ticket and related tickets without answer within the novomind iAGENT Desk process.
AgentTicketMultiCloseAction	This action represents all ticket close actions by an agent which also closed tickets related to the closed ticket.
AgentTicketMultiCloseNoAnswerAction	This action is performed when an agent is closing a ticket and related tickets without answer within the novomind iAGENT Desk process.
AgentTicketRecategorizeAction	This action represents a ticket recategorize action by an agent.
AgentTicketSendAndCloseAction	This action is performed when an agent is sending the answer to a ticket within the novomind iAGENT Desk process.
AgentTicketSendAndMultiCloseAction	This action is performed when an agent is sending the answer to a ticket and closing the ticket and related tickets within the novomind iAGENT Desk process.
AgentTicketSendIntermediateAction	This action is performed when an agent is sending an intermediate reply to a ticket within the novomind iAGENT Desk process.
AgentTicketSendWithClearanceAction	This interface provides additional information and functionality for an AgentTicketAction that sends a message with an optional or required clearance authorization.
AgentTicketUploadAttachmentAction	This action is performed when an agent is uploading an attachment within the novomind iAGENT Desk process.