AgentQuickCaseTicketAction |
This interface represents all agent actions concerning a quick case
The interface provides the Ticket and the User performing
the action.
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AgentQuickCaseTicketCreateAndCloseAction |
This action is performed when an agent is creating a quick case and closing it
without answer within the novomind iAGENT Desk process.
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AgentQuickCaseTicketCreateAndKeepAction |
This action is performed when an agent is creating a quick case and keeping it
in his personal inbox within the novomind iAGENT Desk process.
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AgentQuickCaseTicketCreateAndRouteAction |
This action is performed when an agent is creating a quick case and forwarding it
to be routed within the novomind iAGENT Desk process.
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AgentQuickCaseTicketCreateSendAndCloseAction |
This action is performed when an agent is creating a quick case with an answer to be sent and closing it
within the novomind iAGENT Desk process.
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AgentTicketAction |
This interface represents all agent actions concerning a ticket
The interface provides the Ticket and the User performing
the action.
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AgentTicketCloseAction |
This action represents all ticket close actions by an agent.
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AgentTicketCloseNoAnswerAction |
This action is performed when an agent is closing the ticket
without answer within the novomind iAGENT Desk process.
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AgentTicketForwardAndCloseAction |
This action is performed when an agent is forwarding and closing
a ticket without answer within the novomind iAGENT Desk process.
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AgentTicketRecategorizeAction |
This action represents a ticket recategorize action by an agent.
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AgentTicketSendAndCloseAction |
This action is performed when an agent is sending the
answer to a ticket within the novomind iAGENT Desk process.
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AgentTicketSendIntermediateAction |
This action is performed when an agent is sending an
intermediate reply to a ticket within the novomind iAGENT Desk process.
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AgentTicketUploadAttachmentAction |
This action is performed when an agent is uploading an attachment within the novomind iAGENT Desk process.
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