Package com.novomind.ecom.api.imail.agent.action

Interface AgentTicketForwardAndMultiCloseAction

All Superinterfaces:

AgentTicketAction, AgentTicketCloseAction, AgentTicketForwardAndCloseAction, AgentTicketMultiCloseAction, IncomingMessageInfo, MessageInfo, TicketProvider, UserProvider

public interface AgentTicketForwardAndMultiCloseAction
extends AgentTicketForwardAndCloseAction, AgentTicketMultiCloseAction

This action is performed when an agent is forwarding a ticket and closing the ticket and related tickets without answer within the novomind iAGENT Desk process.

Since:

12.25

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction

getTransactionCode

Methods inherited from interface com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction

getRelatedCloseActions

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser