Package com.novomind.ecom.api.imail.agent.action

Interface AgentTicketCloseAction

All Superinterfaces:

AgentTicketAction, IncomingMessageInfo, MessageInfo, TicketProvider, UserProvider

All Known Subinterfaces:

AgentQuickCaseTicketCreateAndCloseAction, AgentQuickCaseTicketCreateSendAndCloseAction, AgentTicketCloseNoAnswerAction, AgentTicketForwardAndCloseAction, AgentTicketSendAndCloseAction

public interface AgentTicketCloseAction
extends AgentTicketAction

This action represents all ticket close actions by an agent. The interface provides the Ticket and the User performing the close action.

Since:

10.0.120

Method Summary

Modifier and Type	Method	Description
java.util.Optional<TransactionCode>	getTransactionCode()	This method returns the optional TransactionCode that has been applied during the ticket close operation.

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Detail

getTransactionCode

java.util.Optional<TransactionCode> getTransactionCode()

This method returns the optional TransactionCode that has been applied during the ticket close operation.

Returns:

the optional TransactionCode of the ticket.

Since:

10.0.120