Package com.novomind.ecom.api.imail.agent.action

Interface AgentTicketSendAndMultiCloseAction

All Superinterfaces:

AgentTicketAction, AgentTicketCloseAction, AgentTicketMultiCloseAction, AgentTicketSendAndCloseAction, AgentTicketSendWithClearanceAction, IncomingMessageInfo, MessageInfo, PreSendAgentMessageInfo, TicketProvider, UserProvider

public interface AgentTicketSendAndMultiCloseAction
extends AgentTicketSendAndCloseAction, AgentTicketMultiCloseAction

This action is performed when an agent is sending the answer to a ticket and closing the ticket and related tickets within the novomind iAGENT Desk process.

Since:

12.25

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction

getTransactionCode

Methods inherited from interface com.novomind.ecom.api.imail.agent.action.AgentTicketMultiCloseAction

getRelatedCloseActions

Methods inherited from interface com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction

hasClearanceAuthorization, isClearanceRequired, setClearanceRequired

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo

getOutgoingAccount, getOutgoingChannel, getPreSendAgentMessage

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser