Package com.novomind.ecom.api.imail.agent.action

Interface AgentTicketSendWithClearanceAction

All Superinterfaces:

AgentTicketAction, IncomingMessageInfo, MessageInfo, TicketProvider, UserProvider

All Known Subinterfaces:

AgentTicketSendAndCloseAction, AgentTicketSendAndMultiCloseAction

public interface AgentTicketSendWithClearanceAction
extends AgentTicketAction

This interface provides additional information and functionality for an AgentTicketAction that sends a message with an optional or required clearance authorization.

Since:

13.0

Method Summary

Modifier and Type	Method	Description
boolean	hasClearanceAuthorization()
boolean	isClearanceRequired()
void	setClearanceRequired()	The method enforces a clearance authorization for this AgentTicketSendWithClearanceAction.

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Details

hasClearanceAuthorization

boolean hasClearanceAuthorization()

Returns:

true if the clearance authorization has been applied already for this action, otherwise false

Since:

13.0

isClearanceRequired

boolean isClearanceRequired()

Returns:

true if clearance authorization is required for this action, otherwise false

Since:

13.0

setClearanceRequired

void setClearanceRequired()
                   throws ValidationException

The method enforces a clearance authorization for this AgentTicketSendWithClearanceAction. Please note that if the AgentTicketSendWithClearanceAction already has a clearance authorization (s. #hasClearanceAuthorization() the method will throw a ValidationException.

Throws:

ValidationException - if the AgentTicketSendWithClearanceAction already has a clearance authorization

Since:

13.0