Package com.novomind.ecom.api.imail.model

Interface IncomingMessageInfo

All Superinterfaces:

MessageInfo

All Known Subinterfaces:

AgentBacklogMailInfoViewContext, AgentDraftMailInfoViewContext, AgentEditorMailInfoViewContext, AgentExternalForwardMessageSentAndTicketClosedEvent, AgentExternalForwardMessageSentAndTicketForwardedEvent, AgentExternalForwardMessageSentAndTicketKeptEvent, AgentExternalInquiryMessageSentTicketEvent, AgentIntermediateMessageSentTicketEvent, AgentInternalForwardedTicketRoutedEvent, AgentMailEditorViewContext, AgentMailInfoViewContext, AgentMessageDeselectedEvent, AgentMessageSelectedEvent, AgentMessageSelectionChangedEvent, AgentMessageSentAndTicketClosedEvent, AgentOutgoingMailInfoViewContext, AgentPhoneTicketCreatedEvent, AgentPreSendExternalForwardMessageAndCloseTicketEvent, AgentPreSendExternalForwardMessageAndForwardTicketEvent, AgentPreSendExternalForwardMessageAndKeepTicketEvent, AgentPreSendExternalInquiryMessageTicketEvent, AgentPreSendIntermediateMessageTicketEvent, AgentPreSendMessageAndCloseTicketEvent, AgentQuickCaseTicketAction, AgentQuickCaseTicketCreateAndCloseAction, AgentQuickCaseTicketCreateAndKeepAction, AgentQuickCaseTicketCreateAndRouteAction, AgentQuickCaseTicketCreatedEvent, AgentQuickCaseTicketCreateSendAndCloseAction, AgentResubmittedTicketRoutedEvent, AgentTicketAction, AgentTicketAnsweredClearanceRequiredEvent, AgentTicketAnsweredEvent, AgentTicketClearanceRequiredEvent, AgentTicketCloseAction, AgentTicketClosedEvent, AgentTicketCloseNoAnswerAction, AgentTicketForwardAndCloseAction, AgentTicketForwardedAndClosedEvent, AgentTicketInternalForwardedEvent, AgentTicketManuallyRoutedEvent, AgentTicketRecategorizeAction, AgentTicketRecategorizedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, AgentTicketSendAndCloseAction, AgentTicketSendIntermediateAction, AgentTicketUploadAttachmentAction, ArchiveAccessMailInfoViewContext, AutoExternalForwardMessageSentAndTicketClosedEvent, AutoExternalForwardMessageSentAndTicketForwardedEvent, AutoIntermediateMessageSentTicketEvent, AutoInternalForwardedTicketRoutedEvent, AutoMessageSentAndTicketClosedEvent, AutoPreSendExternalForwardMessageAndCloseTicketEvent, AutoPreSendExternalForwardMessageAndForwardTicketEvent, AutoPreSendIntermediateMessageTicketEvent, AutoPreSendMessageAndCloseTicketEvent, AutoResubmittedTicketRoutedEvent, AutoTicketAnsweredClearanceRequiredEvent, AutoTicketAnsweredEvent, AutoTicketClosedEvent, AutoTicketForwardedAndClosedEvent, AutoTicketInternalForwardedEvent, AutoTicketRecategorizedEvent, AutoTicketRequeuedEvent, AutoTicketResubmittedEvent, AutoTicketRoutedEvent, BacklogMailInfoViewContext, ClaimMailInfoViewContext, CloseTicketEvent, ConfirmationMessageSentTicketEvent, ExternalForwardMessageSentAndTicketClosedEvent, ExternalForwardMessageSentAndTicketForwardedEvent, ExternalForwardMessageSentAndTicketKeptEvent, ExternalMessageSentAndTicketClosedEvent, ExternalReplyMailInfoViewContext, ExternalTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredEvent, ExternalTicketClosedEvent, IncomingMailInfoViewContext, IncomingMessageAnalyzerInput, IncomingMessageManipulationInput, IncomingMessageReceivedEvent, IncomingMessageViewContext, MessageSentAndTicketClosedEvent, MessageSentTicketEvent, OutgoingMailInfoViewContext, PreSendConfirmationMessageTicketEvent, PreSendExternalForwardMessageAndCloseTicketEvent, PreSendExternalForwardMessageAndForwardTicketEvent, PreSendExternalForwardMessageAndKeepTicketEvent, PreSendExternalMessageAndCloseTicketEvent, PreSendMessageAndCloseTicketEvent, PreSendMessageTicketEvent, SearchResultMailInfoViewContext, SupervisorExternalForwardMessageSentAndTicketClosedEvent, SupervisorExternalForwardMessageSentAndTicketForwardedEvent, SupervisorExternalForwardMessageSentAndTicketKeptEvent, SupervisorInternalForwardedTicketRoutedEvent, SupervisorPreSendExternalForwardMessageAndCloseTicketEvent, SupervisorPreSendExternalForwardMessageAndForwardTicketEvent, SupervisorPreSendExternalForwardMessageAndKeepTicketEvent, SupervisorTicketClosedEvent, SupervisorTicketForwardedAndClosedEvent, SupervisorTicketInternalForwardedEvent, SupervisorTicketManuallyRoutedEvent, SupervisorTicketRecategorizedEvent, SupervisorTicketRequeuedEvent, TicketAnsweredEvent, TicketClearanceRequiredEvent, TicketClosedEvent, TicketCreatedEvent, TicketEnqueuedEvent, TicketEvent, TicketInternalForwardedEvent, TicketQueuedEvent, TicketRecategorizedEvent, TicketRequeuedEvent, TicketResubmittedEvent, TicketRoutedEvent, TicketStateChangedEvent, UserCloseTicketEvent, UserTicketClosedEvent, UserTicketEvent, UserTicketInternalForwardedEvent, UserTicketRecategorizedEvent, UserTicketRequeuedEvent, UserTicketRoutedEvent

public interface IncomingMessageInfo
extends MessageInfo

A IncomingMessageInfo object provides information about an IncomingMessage.

Since:

10.0.16

Method Summary

Modifier and Type	Method	Description
Account	getIncomingAccount()
Channel	getIncomingChannel()
IncomingMessage	getIncomingMessage()

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Method Detail

getIncomingMessage

IncomingMessage getIncomingMessage()

Returns:

the incoming message

Since:

10.0.16

getIncomingAccount

Account getIncomingAccount()

Returns:

the incoming account of the message.

Since:

10.0.42

getIncomingChannel

Channel getIncomingChannel()

Returns:

the incoming channel of the message.

Since:

10.0.42