Package com.novomind.ecom.api.imail.routing.event

Interface SupervisorInternalForwardedTicketRoutedEvent

All Superinterfaces:

AgentMessageInfo, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketRoutedEvent, TicketStateChangedEvent, UserProvider, UserTicketEvent, UserTicketRoutedEvent

public interface SupervisorInternalForwardedTicketRoutedEvent
extends UserTicketRoutedEvent

This event is triggered when a ticket has been routed to an agent due to an internal forward operation by a supervisor.

Since:

11.22

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo

getAgentMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent

getAgent, getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser