Package com.novomind.ecom.api.imail.routing.event

Interface TicketRoutedEvent

All Superinterfaces:

AgentMessageInfo, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketStateChangedEvent

All Known Subinterfaces:

AgentInternalForwardedTicketRoutedEvent, AgentResubmittedTicketRoutedEvent, AgentTicketManuallyRoutedEvent, AutoInternalForwardedTicketRoutedEvent, AutoResubmittedTicketRoutedEvent, AutoTicketRoutedEvent, SupervisorInternalForwardedTicketRoutedEvent, SupervisorTicketManuallyRoutedEvent, UserTicketRoutedEvent

public interface TicketRoutedEvent
extends TicketStateChangedEvent, AgentMessageInfo

This event is triggered within the novomind iAGENT routing process when a ticket has been routed to an agent.

Since:

11.22

Method Summary

Modifier and Type	Method	Description
User	getAgent()	This method returns the agent that received the ticket
default TicketState	getTicketState()	Returns the new TicketState of the ticket after the state change.

Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo

getAgentMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

getAgent

User getAgent()

This method returns the agent that received the ticket

Returns:

the agent that received the ticket.

Since:

11.22

getTicketState

default TicketState getTicketState()

Description copied from interface: TicketStateChangedEvent

Returns the new TicketState of the ticket after the state change.

Specified by:

getTicketState in interface TicketStateChangedEvent

Returns:

the new TicketState of the ticket after the state change