Interface TicketRoutedEvent

All Superinterfaces:
AgentMessageInfo, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketStateChangedEvent
All Known Subinterfaces:
AgentInternalForwardedTicketRoutedEvent, AgentResubmittedTicketRoutedEvent, AgentTicketManuallyRoutedEvent, AutoInternalForwardedTicketRoutedEvent, AutoResubmittedTicketRoutedEvent, AutoTicketRoutedEvent, SupervisorInternalForwardedTicketRoutedEvent, SupervisorTicketManuallyRoutedEvent, UserTicketRoutedEvent

public interface TicketRoutedEvent extends TicketStateChangedEvent, AgentMessageInfo

This event is triggered within the novomind iAGENT routing process when a ticket has been routed to an agent.

Since:
11.22
  • Method Details

    • getAgent

      User getAgent()
      This method returns the agent that received the ticket
      Returns:
      the agent that received the ticket.
      Since:
      11.22
    • getTicketState

      default TicketState getTicketState()
      Specified by:
      getTicketState in interface TicketStateChangedEvent
      Returns:
      the new TicketState of the ticket after the state change