Interface TicketRoutedEvent
- All Superinterfaces:
AgentMessageInfo
,Event
,IncomingMessageInfo
,MessageInfo
,TicketEvent
,TicketProvider
,TicketStateChangedEvent
- All Known Subinterfaces:
AgentInternalForwardedTicketRoutedEvent
,AgentResubmittedTicketRoutedEvent
,AgentTicketManuallyRoutedEvent
,AutoInternalForwardedTicketRoutedEvent
,AutoResubmittedTicketRoutedEvent
,AutoTicketRoutedEvent
,SupervisorInternalForwardedTicketRoutedEvent
,SupervisorTicketManuallyRoutedEvent
,UserTicketRoutedEvent
This event is triggered within the novomind iAGENT routing process when a ticket has been routed to an agent.
- Since:
- 11.22
-
Method Summary
Modifier and TypeMethodDescriptiongetAgent()
This method returns the agent that received the ticketdefault TicketState
Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo
getAgentMessage
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
-
Method Details
-
getAgent
User getAgent()This method returns the agent that received the ticket- Returns:
- the agent that received the ticket.
- Since:
- 11.22
-
getTicketState
- Specified by:
getTicketState
in interfaceTicketStateChangedEvent
- Returns:
- the new
TicketState
of the ticket after the state change
-