Package com.novomind.ecom.api.iagent.model

Interface User

All Superinterfaces:
Comparable<com.novomind.ecom.common.api.persistence.Entity>, com.novomind.ecom.common.api.persistence.Entity, MasterEntity, com.novomind.ecom.common.api.attribute.Named, OptionalLocationProvider, StorageProvider, SystemGroupAssigned
public interface User extends MasterEntity, com.novomind.ecom.common.api.attribute.Named, StorageProvider, OptionalLocationProvider, SystemGroupAssigned
Represents a registered user
Since:
10.0.28

  • Method Details

    • getUsername

      String getUsername()
      Returns the username of the user
      Returns:
      the username as String
      Since:
      10.0.28

    • getAgentGroupAssignments

      Set<UserAgentGroupAssignment> getAgentGroupAssignments()
      Returns:
      the assignments of this user to agent groups with the individual skills
      Since:
      10.0.108

    • getLocale

      Locale getLocale()
      Returns the locale of this user
      Returns:
      the locale of this user
      Since:
      10.0.124

    • getEmailAddress

      String getEmailAddress()
      Returns the email address of the user in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1)
      Returns:
      the email address as String in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1)
      Since:
      11.2

    • isAgent

      boolean isAgent()
      Returns true, if the user is an agent, otherwise false.
      Returns:
      true, if the user is an agent, otherwise false.
      Since:
      11.22

    • getRoutingTags

      Set<RoutingTag> getRoutingTags()
      Returns an unmodifiable set of the currently assigned routing tags.
      The returned set is not updated when assignments change.
      Returns:
      the current assigned routing tags as an unmodifiable set
      Since:
      12.0

    • isClearanceRequired

      boolean isClearanceRequired()
      Returns:
      true if a clearance is required, otherwise false
      Since:
      12.2

    • hasClearanceAuthority

      boolean hasClearanceAuthority()
      Returns:
      true if the user has clearance authority, otherwise false
      Since:
      13.0

    • getMaxMails

      int getMaxMails()
      Returns:
      the maximum number of mails that should be routed to this user
      Since:
      12.2

    • getMaxChats

      int getMaxChats()
      Returns:
      the maximum number of chats that should be routed to this user
      Since:
      12.2

    • getAutoRoutingCategoryMode

      User.CategoryMode getAutoRoutingCategoryMode()
      Returns:
      the CategoryMode for the automatic routing
      Since:
      12.2

    • getManualRoutingCategoryMode

      User.CategoryMode getManualRoutingCategoryMode()
      Returns:
      the CategoryMode for the manual routing
      Since:
      12.2

    • getManualRoutingClearanceAuthorizationCategoryMode

      User.CategoryMode getManualRoutingClearanceAuthorizationCategoryMode()
      Returns:
      the CategoryMode for the manual routing of clearance authorizations
      Since:
      13.0

    • isCallRoutingEnabled

      boolean isCallRoutingEnabled()
      Returns:
      true if the routing of calls is enabled for this user, otherwise false
      Since:
      13.0

    • isLocked

      boolean isLocked()
      Returns:
      true if user is locked, otherwise false
      Since:
      12.27

    • getSignature

      String getSignature()
      Returns:
      the user's signature
      Since:
      12.27

    • getLanguageSkills

      Set<Locale> getLanguageSkills()
      Returns:
      a set of Locale of the user's language skills
      Since:
      12.27