Package com.novomind.ecom.api.iagent.model

Interface User

    • Method Detail

      • getUsername

        java.lang.String getUsername()
        Returns the username of the user
        Returns:
        the username as String
        Since:
        10.0.28

      • getAgentGroupAssignments

        java.util.Set<UserAgentGroupAssignment> getAgentGroupAssignments()
        Returns:
        the assignments of this user to agent groups with the individual skills
        Since:
        10.0.108

      • getLocale

        java.util.Locale getLocale()
        Returns the locale of this user
        Returns:
        the locale of this user
        Since:
        10.0.124

      • getEmailAddress

        java.lang.String getEmailAddress()
        Returns the email address of the user in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1)
        Returns:
        the email address as String in the form local-part@domain (see https://tools.ietf.org/html/rfc5322#section-3.4.1)
        Since:
        11.2

      • isAgent

        boolean isAgent()
        Returns true, if the user is an agent, otherwise false.
        Returns:
        true, if the user is an agent, otherwise false.
        Since:
        11.22

      • getRoutingTags

        java.util.Set<RoutingTag> getRoutingTags()
        Returns an unmodifiable set of the currently assigned routing tags.
        The returned set is not updated when assignments change.
        Returns:
        the current assigned routing tags as an unmodifiable set
        Since:
        12.0

      • isClearanceRequired

        boolean isClearanceRequired()
        Returns:
        true if a clearance is required, otherwise false
        Since:
        12.2

      • getMaxMails

        int getMaxMails()
        Returns:
        the maximum number of mails that should be routed to this user
        Since:
        12.2

      • getMaxChats

        int getMaxChats()
        Returns:
        the maximum number of chats that should be routed to this user
        Since:
        12.2

      • getAutoRoutingCategoryMode

        User.CategoryMode getAutoRoutingCategoryMode()
        Returns:
        the CategoryMode for the automatic routing
        Since:
        12.2

      • getManualRoutingCategoryMode

        User.CategoryMode getManualRoutingCategoryMode()
        Returns:
        the CategoryMode for the manual routing
        Since:
        12.2