Package com.novomind.ecom.api.iagent.model

Interface Summary

Interface	Description
Account	Represents an Account object
ActiveCall	The interface represents an active call existing within the PBX.
AgentCallQuickCase	This interface provides information of a call quick case of an agent.
AgentChatSession	AgentChatSession represents the chat session of an agent.
AgentDevice	An AgentDevice is a hard phone or soft phone or any other device providing capabilities to accept calls.
AgentGroup	Represents an AgentGroup object
AgentQuickCase	This interface provides information of a quick case of an agent.
App	Represents an App object
Attachment	An Attachment is a common facade for all types of attachments.
AttachmentDataSource	An AttachmentDataSource provides information and access to the binary data of an attachment.
BotChatSession	BotChatSession represents the chat session of a chatbot.
BusinessHour	Represents a business hour object
BusinessTimeSlot	Represents a business hour time slot object
Call	A Call represents an existing Issue in the novomind iAGENT system and therefore has an Id, Storage, Tenant, etc.
Category	Represents a Category object
Channel	Represents a Channel
Chat	Represents a chat
ChatBot	Represents a chatbot
ChatChannel	Represents a chat channel
ChatSession	ChatSession represents a chat session.
ChatStep	ChatStep represents an event in the chat history.
ConnectedAgentDevice	A ConnectedAgentDevice is an AgentDevice connected and exclusively used by an agent, as long the agent is logged on at the novomind iAGENT Desk.
Contact	Represents a contact object associated with an Issue
CustomerChatSession	CustomerChatSession represents the chat session of a customer.
ExternalRouting	An ExternalRouting provides all required information and configuration for an ExternalRoutingConnector.
Group	Represents a Group object
GroupPrivilege	Represents a privilege object
Holiday	Represents a holiday object
IncomingCall	The interface represents an incoming direct call from any source device to an agent device.
IncomingChatStep	Represents a ChatStep that has been received.
IncomingChatStepInfo
Issue	Represents an issue
IssueNote	Represents a text note that has been applied to an Issue by an User An IssueNote always represents a snapshot, that means the current state of the note.
IssueNotes	Represents a collection of IssueNote associated with an Issue
Location	Represents a Location object
MessageAttachmentDataSource	An MessageAttachmentDataSource additionally provides a content id of the attachment.
MessageFormat
MessageTemplate	Represents a template.
MessageTemplateCategoryAssignment	Represents an assignment of a MessageTemplate to a Category for a specific MessageTemplateCategoryAssignmentType.
ModifiableIssueNotes	Represents a Collection of IssueNote associated with an Issue Allows to add new notes to the issue.
OutgoingCall	The interface represents an outgoing call from an agent device to any target.
OutgoingChatStep	Represents an outgoing message ChatStep that will be sent.
OutgoingChatStepInfo
PauseReason	A PauseReason represents the reason for a pause of an agent.
PhoneSystem	A PhoneSystem provides all required information and configuration for a PhoneSystemConnector.
QueuedCall	The interface represents a call that has been received and queued by the PBX.
RoutingTag	A RoutingTag is an Object that can be added to an Issue.
SystemGroup	Represents a SystemGroup object
Tenant	Represents an Tenant object
TextChatMessage	A TextChatMessage object provides information about a text message in a chat.
TextModule	Represents a TextModule object
TextModuleFirstLevelGroup	Represents a TextModule first level group object.
TextModuleGroup	Represents a TextModule group object.
TextModuleNode	Represents a TextModule node object.
TextModuleRoot	Represents a TextModule root object.
TextModuleSecondLevelGroup	Represents a TextModule second level group object.
TransactionCode	Represents a transaction code object
User	Represents a registered user
UserAgentGroupAssignment	Represents an assignment of an User to an AgentGroup

Class Summary

Class	Description
ContactIdentifier	A ContactIdentifier is an object containing information which will be normally used as secondary search criteria while searching an existing contact if the primary search criterion does not find a contact.
RoutingWorkItem	A RoutingWorkItem is an object owned by an external routing representing an Issue in the novomind iAGENT backlog that is expected to be routed to an agent an waiting for a routing decision of the external routing.

Enum Summary

Enum	Description
Account.AccountType	This enumeration describes the type of an account.
ChatStep.ChatStepOrigin	This enumeration describes the origin of a chat step.
MessageTemplate.Type	This enumeration describes the type of a MessageTemplate.
MessageTemplateCategoryAssignmentType	This enumeration describes the type of association between a MessageTemplate and a Category.
TextModuleFirstLevelGroup.Classification	Represents the classification of a textmodule first level group
User.CategoryMode	This enumeration describes the category visibility mode for a user