Interface UserAgentGroupAssignment
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- All Superinterfaces:
UserProvider
public interface UserAgentGroupAssignment extends UserProvider
Represents an assignment of anUser
to anAgentGroup
- Since:
- 10.0.108
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Method Summary
All Methods Instance Methods Abstract Methods Modifier and Type Method Description AgentGroup
getAgentGroup()
java.util.Optional<java.lang.Integer>
getSkill()
User
getUser()
Returns the user
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Method Detail
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getUser
User getUser()
Description copied from interface:UserProvider
Returns the user- Specified by:
getUser
in interfaceUserProvider
- Returns:
- the user object
- Since:
- 10.0.108
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getAgentGroup
AgentGroup getAgentGroup()
- Returns:
- the agent group
- Since:
- 10.0.108
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getSkill
java.util.Optional<java.lang.Integer> getSkill()
- Returns:
- the individual skill the user has in this agent group or an empty
Optional
if the default user skill should be applied - Since:
- 10.0.108
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