Interface UserAgentGroupAssignment

    • Method Detail

      • getUser

        User getUser()
        Description copied from interface: UserProvider
        Returns the user
        Specified by:
        getUser in interface UserProvider
        Returns:
        the user object
        Since:
        10.0.108
      • getAgentGroup

        AgentGroup getAgentGroup()
        Returns:
        the agent group
        Since:
        10.0.108
      • getSkill

        java.util.Optional<java.lang.Integer> getSkill()
        Returns:
        the individual skill the user has in this agent group or an empty Optional if the default user skill should be applied
        Since:
        10.0.108