Package com.novomind.ecom.api.iagent.model

Interface AgentPhoneTicket

All Superinterfaces:

AgentQuickCase, IntermediateStorageProvider, OptionalCategoryProvider

public interface AgentPhoneTicket
extends AgentQuickCase

This interface provides information of a phone ticket of an agent.

Since:

13.0

Method Summary

Modifier and Type	Method	Description
default Optional<Call>	getAssociatedCall()	This method optionally provides the Call associated with this AgentPhoneTicket.

Methods inherited from interface com.novomind.ecom.api.iagent.model.AgentQuickCase

getCategory, getId, getIntermediateStorage

Method Details

getAssociatedCall

default Optional<Call> getAssociatedCall()

This method optionally provides the Call associated with this AgentPhoneTicket.

Returns:

the optional call object, if the AgentPhoneTicket has been associated with a call, otherwise an empty optional

Since:

13.0