- All Superinterfaces:
java.lang.Comparable<com.novomind.ecom.common.api.persistence.Entity>, com.novomind.ecom.common.api.persistence.Entity, MasterEntity, com.novomind.ecom.common.api.attribute.Named
public interface RoutingTag
extends MasterEntity, com.novomind.ecom.common.api.attribute.Named
A RoutingTag is an Object that can be added to an Issue. Therefore, Routingtags can be used
to narrow down the set of matching agents for an incoming Call or Ticket.This is
because the agents must have at least the same Routingtags to be suitable for the Call or Ticket.
- Since:
- 11.36