Package com.novomind.ecom.api.iagent.model

Interface RoutingTag

All Superinterfaces:

java.lang.Comparable<com.novomind.ecom.common.api.persistence.Entity>, com.novomind.ecom.common.api.persistence.Entity, MasterEntity, com.novomind.ecom.common.api.attribute.Named

public interface RoutingTag
extends MasterEntity, com.novomind.ecom.common.api.attribute.Named

A RoutingTag is an Object that can be added to an Issue. Therefore, Routingtags can be used to narrow down the set of matching agents for an incoming Call or Ticket.This is because the agents must have at least the same Routingtags to be suitable for the Call or Ticket.

Since:

11.36

Method Summary

Methods inherited from interface com.novomind.ecom.common.api.persistence.Entity

compareTo, getId, isDeleted, isNotDeleted

Methods inherited from interface com.novomind.ecom.common.api.attribute.Named

getName