Interface RoutingTag
- All Superinterfaces:
Comparable<com.novomind.ecom.common.api.persistence.Entity>
,com.novomind.ecom.common.api.persistence.Entity
,MasterEntity
,com.novomind.ecom.common.api.attribute.Named
A
RoutingTag
is an Object that can be added to an Issue
. Therefore, Routingtags can be used
to narrow down the set of matching agents for an incoming Call
or Ticket
.This is
because the agents must have at least the same Routingtags to be suitable for the Call
or Ticket
.- Since:
- 11.36
-
Method Summary
Methods inherited from interface com.novomind.ecom.common.api.persistence.Entity
compareTo, getId, isDeleted, isNotDeleted
Methods inherited from interface com.novomind.ecom.common.api.attribute.Named
getName