Interface Issue
- All Superinterfaces:
OptionalCategoryProvider
,OptionalTenantProvider
,StorageProvider
Represents an issue
- Since:
- 10.0.38
-
Method Summary
Modifier and TypeMethodDescriptiongetId()
Returns a locale object representing the language of the issue.Returns the optionalLocation
of the issue.Returns an unmodifiable set of the currently assigned routing tags.Returns the optional tenant of the issue or an empty optional if no tenant is assigned to the issue.Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
getCategory
Methods inherited from interface com.novomind.ecom.api.iagent.provider.StorageProvider
getStorage
-
Method Details
-
getId
Long getId()- Returns:
- the id of the issue
- Since:
- 10.0.38
-
getDateReceived
Date getDateReceived()- Returns:
- the date this issue was received by novomind iAGENT
- Since:
- 11.3
-
getTenant
Returns the optional tenant of the issue or an empty optional if no tenant is assigned to the issue. Please note that this might not be the same tenant like the tenant being associated with the category of the issue. Usually the tenant associated with the issue's category is synchronized with the issue's tenant on each recategorization of the issue.- Specified by:
getTenant
in interfaceOptionalTenantProvider
- Returns:
- the optional tenant of the issue or an empty optional if no tenant is set.
- Since:
- 12.0
-
getLocale
Returns a locale object representing the language of the issue. If the language of the issue is not set, an empty optional will be returned. Please note that always only the language attribute of the givenLocale
is used.- Returns:
- a locale object representing the language of the issue.
- Since:
- 11.22
-
getLocation
Returns the optionalLocation
of the issue. If the issue is not assigned to anyLocation
, an empty optional will be returned.- Returns:
- the optional
Location
of the issue. - Since:
- 11.26
-
getRoutingTags
Set<RoutingTag> getRoutingTags()Returns an unmodifiable set of the currently assigned routing tags. The returned set is not updated when assignments change.- Returns:
- the current assigned routing tags as an unmodifiable set
- Since:
- 12.1
-