Package com.novomind.ecom.api.iagent.model

Interface Issue

    • Method Detail

      • getId

        java.lang.Long getId()
        Returns:
        the id of the issue
        Since:
        10.0.38

      • getDateReceived

        java.util.Date getDateReceived()
        Returns:
        the date this issue was received by novomind iAGENT
        Since:
        11.3

      • getTenant

        java.util.Optional<Tenant> getTenant()
        Returns the optional tenant of the issue or an empty optional if no tenant is assigned to the issue. Please note that this might not be the same tenant like the tenant being associated with the category of the issue. Usually the tenant associated with the issue's category is synchronized with the issue's tenant on each recategorization of the issue.
        Specified by:
        getTenant in interface OptionalTenantProvider
        Returns:
        the optional tenant of the issue or an empty optional if no tenant is set.
        Since:
        12.0

      • getLocale

        java.util.Optional<java.util.Locale> getLocale()
        Returns a locale object representing the language of the issue. If the language of the issue is not set, an empty optional will be returned. Please note that always only the language attribute of the given Locale is used.
        Returns:
        a locale object representing the language of the issue.
        Since:
        11.22

      • getLocation

        java.util.Optional<Location> getLocation()
        Returns the optional Location of the issue. If the issue is not assigned to any Location, an empty optional will be returned.
        Returns:
        the optional Location of the issue.
        Since:
        11.26

      • getRoutingTags

        java.util.Set<RoutingTag> getRoutingTags()
        Returns an unmodifiable set of the currently assigned routing tags. The returned set is not updated when assignments change.
        Returns:
        the current assigned routing tags as an unmodifiable set
        Since:
        12.1