Package com.novomind.ecom.api.iagent.model

Interface Category

  • All Superinterfaces:
    java.lang.Comparable<com.novomind.ecom.common.api.persistence.Entity>, com.novomind.ecom.common.api.attribute.Described, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.common.api.persistence.Entity, MasterEntity, com.novomind.ecom.common.api.attribute.Named, StorageProvider, SystemGroupAssigned
    public interface Category
extends MasterEntity, com.novomind.ecom.common.api.attribute.DisplayNamed, com.novomind.ecom.common.api.attribute.Described, StorageProvider, SystemGroupAssigned
    Represents a Category object
    Since:
    10.0.16

    • Method Detail

      • getAssignedTransactionCodes

        java.util.Set<TransactionCode> getAssignedTransactionCodes()
        Returns an unmodifiable cached view of the assigned transaction codes.
        The returned set is not updated when assignments change.
        Returns:
        the current assigned transaction codes as an unmodifiable set
        Since:
        10.0.38

      • getAssignedTextModuleFirstLevelGroups

        java.util.Set<TextModuleFirstLevelGroup> getAssignedTextModuleFirstLevelGroups()
        Returns an unmodifiable cached view of the assigned text module first level groups.
        The returned set is not updated when assignments change.
        Returns:
        the current assigned text module first level groups as an unmodifiable set
        Since:
        10.0.206

      • getAssignedAgentGroup

        AgentGroup getAssignedAgentGroup()
        Returns:
        the current assigned AgentGroup
        Since:
        10.0.50

      • isUnassigned

        boolean isUnassigned()
        Returns:
        true if this category is not assigned to an AgentGroup, otherwise false
        Since:
        10.0.50

      • getEscalationCategory

        Category getEscalationCategory()
        Returns:
        the category used for escalation
        Since:
        10.0.50

      • getEscalationTimeoutMillis

        java.lang.Long getEscalationTimeoutMillis()
        Returns:
        the escalation timeout in milliseconds
        Since:
        10.0.50

      • getServiceLevelMillis

        java.lang.Long getServiceLevelMillis()
        Returns:
        the configured service level for this category in milliseconds
        Since:
        10.0.50

      • isAutoRoutingEnabled

        boolean isAutoRoutingEnabled()
        Returns:
        true if automatic routing is enabled, otherwise false
        Since:
        10.0.50

      • isPrivilegedRoutingEnabled

        boolean isPrivilegedRoutingEnabled()
        Returns:
        true if priviledged routing is enabled, otherwise false
        Since:
        10.0.50

      • isCtiRoutingEnabled

        boolean isCtiRoutingEnabled()
        Returns:
        true if cti routing is enabled, otherwise false
        Since:
        10.0.50

      • isBundlingEnabled

        boolean isBundlingEnabled()
        Returns:
        true if bundling is enabled, otherwise false
        Since:
        10.0.50

      • isAnswerAllowed

        boolean isAnswerAllowed()
        Returns:
        true if it is allowed to answer tickets in this category, otherwise false
        Since:
        10.0.50

      • isCloseAllowed

        boolean isCloseAllowed()
        Returns:
        true if it is allowed to close tickets in this category, otherwise false
        Since:
        10.0.50

      • isTransactionCodeRequiredForMail

        boolean isTransactionCodeRequiredForMail()
        Returns:
        true if it is required to specify a TransactionCode to close a ticket in this category, otherwise false
        Since:
        12.29

      • isTransactionCodeRequiredForChat

        boolean isTransactionCodeRequiredForChat()
        Returns:
        true if it is required to specify a TransactionCode to close a chat in this category, otherwise false
        Since:
        12.29

      • isTransactionCodeRequiredForCall

        boolean isTransactionCodeRequiredForCall()
        Returns:
        true if it is required to specify a TransactionCode to close a call in this category, otherwise false
        Since:
        12.29

      • isClearanceRequired

        boolean isClearanceRequired()
        Returns:
        true if a clearance is required, otherwise false
        Since:
        10.0.50

      • isSpellcheckRequired

        boolean isSpellcheckRequired()
        Returns:
        true if spellcheck is required, otherwise false
        Since:
        10.0.50

      • isChatCategory

        boolean isChatCategory()
        Returns:
        true if chats are allowed in this category, otherwise false
        Since:
        10.0.50

      • isAllowedRecategorizationSource

        boolean isAllowedRecategorizationSource()
        Returns:
        true if this category is an allowed source for recategorizations, otherwise false
        Since:
        10.0.50

      • isAllowedRecategorizationDestination

        boolean isAllowedRecategorizationDestination()
        Returns:
        true if this category is an allowed destination for recategorizations, otherwise false
        Since:
        10.0.50

      • isAllowedForPhoneTickets

        boolean isAllowedForPhoneTickets()
        Returns:
        true if this category is allowed for phone tickets
        Since:
        10.0.50

      • isAllowedForNewProcesses

        boolean isAllowedForNewProcesses()
        Returns:
        true if this category is allowed for new processes
        Since:
        10.0.50