Package com.novomind.ecom.api.iagent.model

Interface ChatStep

All Superinterfaces:

Comparable<com.novomind.ecom.common.api.persistence.Entity>, com.novomind.ecom.common.api.persistence.Entity

All Known Subinterfaces:

IncomingChatStep, OutgoingChatStep

public interface ChatStep
extends com.novomind.ecom.common.api.persistence.Entity

ChatStep represents an event in the chat history.

Since:

11.3

Nested Class Summary

Nested Classes

Modifier and Type	Interface	Description
static enum	ChatStep.ChatStepOrigin	This enumeration describes the origin of a chat step.

Method Summary

Modifier and Type	Method	Description
Optional<ChatSession>	getChatSession()
String	getHtml()
ChatStep.ChatStepOrigin	getOrigin()
String	getText()
Date	getTimestamp()

Methods inherited from interface com.novomind.ecom.common.api.persistence.Entity

compareTo, getId, isDeleted, isNotDeleted

Method Details

getTimestamp

Date getTimestamp()

Returns:

the date when this chat step was created

Since:

11.3

getOrigin

ChatStep.ChatStepOrigin getOrigin()

Returns:

the origin of this chat step

Since:

11.3

getText

String getText()

Returns:

the content of this chat step in text representation

Since:

11.3

getHtml

String getHtml()

Returns:

the content of this chat step in html representation

Since:

11.3

getChatSession

Optional<ChatSession> getChatSession()

Returns:

the chat session of this chat step. The optional contains either an AgentChatSession or a CustomerChatSession or a BotChatSession or it is empty if the chat step was triggered by the system.

Since:

11.21