ChatStep (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

java.lang.Comparable<com.novomind.ecom.common.api.persistence.Entity>, com.novomind.ecom.common.api.persistence.Entity

All Known Subinterfaces:

IncomingChatStep, OutgoingChatStep
```
public interface ChatStep
extends com.novomind.ecom.common.api.persistence.Entity
```
ChatStep represents an event in the chat history.

Since:

11.3

Nested Class Summary

Nested Classes
Modifier and Type Interface Description

static class ChatStep.ChatStepOrigin
This enumeration describes the origin of a chat step.

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`java.util.Optional<ChatSession>`	`getChatSession()`
`java.lang.String`	`getHtml()`
`ChatStep.ChatStepOrigin`	`getOrigin()`
`java.lang.String`	`getText()`
`java.util.Date`	`getTimestamp()`

Methods inherited from interface com.novomind.ecom.common.api.persistence.Entity
compareTo, getId, isDeleted, isNotDeleted

- Method Detail
  - getTimestamp
```
java.util.Date getTimestamp()
```
    Returns:
    
    the date when this chat step was created
    
    Since:
    
    11.3
  - getOrigin
```
ChatStep.ChatStepOrigin getOrigin()
```
    Returns:
    
    the origin of this chat step
    
    Since:
    
    11.3
  - getText
```
java.lang.String getText()
```
    Returns:
    
    the content of this chat step in text representation
    
    Since:
    
    11.3
  - getHtml
```
java.lang.String getHtml()
```
    Returns:
    
    the content of this chat step in html representation
    
    Since:
    
    11.3
  - getChatSession
```
java.util.Optional<ChatSession> getChatSession()
```
    Returns:
    
    the chat session of this chat step. The optional contains either an AgentChatSession or a CustomerChatSession or a BotChatSession or it is empty if the chat step was triggered by the system.
    
    Since:
    
    11.21