com.novomind.ecom.api.imail.routing.event Class Hierarchy (ecom-api-iagent 12.40.2 API)

Interface Hierarchy

com.novomind.ecom.api.iagent.common.event.Event
- com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.imail.model.IncomingMessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
  - com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.common.event.TicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
      - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  - com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
    - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
com.novomind.ecom.api.imail.model.MessageInfo
- com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
  - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.model.IncomingMessageInfo
  - com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.provider.TicketProvider)
    - com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
        
        com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        
        com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
      - com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
        
        com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.common.event.TicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
        
        com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
        
        com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
        
        com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
    - com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
      - com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
      - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.provider.TicketProvider, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
  - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
com.novomind.ecom.api.imail.provider.TicketProvider
- com.novomind.ecom.api.imail.model.AgentMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo)
  - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
  - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.model.TicketRoutingInfo)
  - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
- com.novomind.ecom.api.imail.common.event.TicketEvent (also extends com.novomind.ecom.api.iagent.common.event.Event, com.novomind.ecom.api.imail.model.IncomingMessageInfo)
  - com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.AutoTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
  - com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.model.OutgoingMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.common.event.TicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.ExternalTicketClosedEvent
      - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
      - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.model.BacklogMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent (also extends com.novomind.ecom.api.imail.model.AgentMessageInfo)
      - com.novomind.ecom.api.imail.routing.event.AutoInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
  - com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.iagent.provider.UserProvider)
    - com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
    - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent
com.novomind.ecom.api.imail.model.TicketRoutingInfo
- com.novomind.ecom.api.imail.model.BacklogMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
      - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
      - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.TicketEnqueuedEvent
    - com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.AutoTicketRequeuedEvent
      - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
        
        com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
        
        com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
  - com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketResubmittedEvent
- com.novomind.ecom.api.imail.model.OutgoingMessageInfo (also extends com.novomind.ecom.api.imail.model.MessageInfo, com.novomind.ecom.api.imail.provider.TicketProvider)
  - com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.common.event.UserTicketEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AutoTicketAnsweredEvent
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.ExternalTicketAnsweredEvent
com.novomind.ecom.api.iagent.provider.UserProvider
- com.novomind.ecom.api.imail.common.event.UserTicketEvent (also extends com.novomind.ecom.api.imail.common.event.TicketEvent)
  - com.novomind.ecom.api.imail.routing.event.AgentPhoneTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
  - com.novomind.ecom.api.imail.routing.event.AgentQuickCaseTicketCreatedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent)
  - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
  - com.novomind.ecom.api.imail.routing.event.AgentTicketClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketAnsweredClearanceRequiredEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketAnsweredEvent)
  - com.novomind.ecom.api.imail.routing.event.AgentTicketResubmittedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent)
  - com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent (also extends com.novomind.ecom.api.imail.common.event.TicketClosedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketClosedEvent
    - com.novomind.ecom.api.imail.routing.event.AgentTicketForwardedAndClosedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketClosedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketForwardedAndClosedEvent
  - com.novomind.ecom.api.imail.routing.event.UserTicketInternalForwardedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketInternalForwardedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketInternalForwardedEvent
  - com.novomind.ecom.api.imail.routing.event.UserTicketRecategorizedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketRecategorizedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRecategorizedEvent
  - com.novomind.ecom.api.imail.routing.event.UserTicketRequeuedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentTicketRequeuedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketRequeuedEvent
  - com.novomind.ecom.api.imail.routing.event.UserTicketRoutedEvent (also extends com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent)
    - com.novomind.ecom.api.imail.routing.event.AgentInternalForwardedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AgentResubmittedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.AgentTicketManuallyRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorInternalForwardedTicketRoutedEvent
    - com.novomind.ecom.api.imail.routing.event.SupervisorTicketManuallyRoutedEvent

Hierarchy For Package com.novomind.ecom.api.imail.routing.event

Interface Hierarchy