Interface TicketInternalForwardedEvent

    • Method Detail

      • getDueDate

        java.util.Date getDueDate()
        This method returns the due date of the internally forwarded ticket.
        Returns:
        the due date of the internally forwarded ticket.
        Since:
        11.23
      • getAgent

        java.util.Optional<User> getAgent()
        The method returns the optional agent, if it has been assigned as target for the internal forward operation. Either an agent or an agent group must be set as internal forward target.
        Returns:
        the agent assigned as target for the internally forwarded ticket or an empty optional if no explicit agent has been assigned as target.
        Since:
        11.23
      • getAgentGroup

        java.util.Optional<AgentGroup> getAgentGroup()
        The method returns the optional agent group, if it has been assigned as target for the internal forward operation. Either an agent group or an agent must be set as internal forward target.
        Returns:
        the agent group assigned as target for the internally forwarded ticket or an empty optional if no agent group has been assigned as target.
        Since:
        11.23