Package com.novomind.ecom.api.imail.model

Interface TicketRoutingInfo

All Superinterfaces:
IssueRoutingInfo
All Known Subinterfaces:
AgentBacklogMailInfoViewContext, AgentOutgoingMailInfoViewContext, AgentTicketAnsweredClearanceRequiredEvent, AgentTicketAnsweredEvent, AgentTicketInternalForwardedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, AutoTicketAnsweredClearanceRequiredEvent, AutoTicketAnsweredEvent, AutoTicketInternalForwardedEvent, AutoTicketRequeuedEvent, AutoTicketResubmittedEvent, BacklogMailInfoViewContext, BacklogMessageInfo, ExternalTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredEvent, OutgoingMailInfoViewContext, OutgoingMessageInfo, PostIncomingMessageEvent, SupervisorTicketInternalForwardedEvent, SupervisorTicketRequeuedEvent, TicketAnsweredEvent, TicketEnqueuedEvent, TicketInternalForwardedEvent, TicketQueuedEvent, TicketRequeuedEvent, TicketResubmittedEvent, UserTicketInternalForwardedEvent, UserTicketRequeuedEvent
public interface TicketRoutingInfo extends IssueRoutingInfo
The interface TicketRoutingInfo provides additional information about the routing of a Ticket.
Since:
12.0.0

  • Method Details

    • getDueDateOptional

      Optional<Date> getDueDateOptional()
      The method returns the due date of the ticket, if the ticket currently is resubmitted or internally forwarded. If the ticket currently is resubmitted, the returned date is the due date when the ticket will be resubmitted to the addressed agent. If the ticket currently is internally forwarded, the returned date is the due date until the ticket will be forwarded to the addressed agent.
      Returns:
      the due date of the ticket if the ticket currently is resubmitted or internally forwarded, or otherwise en empty optional.
      Since:
      12.7