Package com.novomind.ecom.api.imail.routing.event

Interface ExternalTicketAnsweredClearanceRequiredEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, OutgoingMessageInfo, TicketAnsweredEvent, TicketClearanceRequiredEvent, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent

public interface ExternalTicketAnsweredClearanceRequiredEvent
extends TicketAnsweredEvent, TicketClearanceRequiredEvent

This event is triggered when a ticket has been answered by an external clerk and now is waiting for clearance before being sent.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
javax.mail.internet.InternetAddress	getExternalAddress()	This method returns the email address of the external sender that has sent the message to the central outgoing queue.
default boolean	isClearanceRequired()	The method indicates if the message requires a clearance before being sent to the customer.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo

getOutgoingMessage, getSendingUser

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Detail

getExternalAddress

javax.mail.internet.InternetAddress getExternalAddress()

This method returns the email address of the external sender that has sent the message to the central outgoing queue.

Returns:

the email address of the external sender.

Since:

11.23

isClearanceRequired

default boolean isClearanceRequired()

Description copied from interface: TicketAnsweredEvent

The method indicates if the message requires a clearance before being sent to the customer.

Specified by:

isClearanceRequired in interface TicketAnsweredEvent

Returns:

true if a clearance is required for this message, otherwise false

Since:

12.0