Interface TicketEvent
- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketProvider
- All Known Subinterfaces:
AgentExternalForwardMessageSentAndTicketClosedEvent
,AgentExternalForwardMessageSentAndTicketForwardedEvent
,AgentExternalForwardMessageSentAndTicketKeptEvent
,AgentExternalInquiryMessageSentTicketEvent
,AgentIntermediateMessageSentTicketEvent
,AgentInternalForwardedTicketRoutedEvent
,AgentMessageDeselectedEvent
,AgentMessageSelectedEvent
,AgentMessageSelectionChangedEvent
,AgentMessageSentAndTicketClosedEvent
,AgentPhoneTicketCreatedEvent
,AgentPreSendExternalForwardMessageAndCloseTicketEvent
,AgentPreSendExternalForwardMessageAndForwardTicketEvent
,AgentPreSendExternalForwardMessageAndKeepTicketEvent
,AgentPreSendExternalInquiryMessageTicketEvent
,AgentPreSendIntermediateMessageTicketEvent
,AgentPreSendMessageAndCloseTicketEvent
,AgentQuickCaseTicketCreatedEvent
,AgentResubmittedTicketRoutedEvent
,AgentTicketAnsweredClearanceRequiredEvent
,AgentTicketAnsweredEvent
,AgentTicketClearanceRequiredEvent
,AgentTicketClosedEvent
,AgentTicketForwardedAndClosedEvent
,AgentTicketInternalForwardedEvent
,AgentTicketManuallyRoutedEvent
,AgentTicketRecategorizedEvent
,AgentTicketRequeuedEvent
,AgentTicketResubmittedEvent
,AutoExternalForwardMessageSentAndTicketClosedEvent
,AutoExternalForwardMessageSentAndTicketForwardedEvent
,AutoIntermediateMessageSentTicketEvent
,AutoInternalForwardedTicketRoutedEvent
,AutoMessageSentAndTicketClosedEvent
,AutoPreSendExternalForwardMessageAndCloseTicketEvent
,AutoPreSendExternalForwardMessageAndForwardTicketEvent
,AutoPreSendIntermediateMessageTicketEvent
,AutoPreSendMessageAndCloseTicketEvent
,AutoResubmittedTicketRoutedEvent
,AutoTicketAnsweredClearanceRequiredEvent
,AutoTicketAnsweredEvent
,AutoTicketClosedEvent
,AutoTicketForwardedAndClosedEvent
,AutoTicketInternalForwardedEvent
,AutoTicketRecategorizedEvent
,AutoTicketRequeuedEvent
,AutoTicketResubmittedEvent
,AutoTicketRoutedEvent
,CloseTicketEvent
,ConfirmationMessageSentTicketEvent
,ExternalForwardMessageSentAndTicketClosedEvent
,ExternalForwardMessageSentAndTicketForwardedEvent
,ExternalForwardMessageSentAndTicketKeptEvent
,ExternalMessageSentAndTicketClosedEvent
,ExternalTicketAnsweredClearanceRequiredEvent
,ExternalTicketAnsweredEvent
,ExternalTicketClosedEvent
,MessageSentAndTicketClosedEvent
,MessageSentTicketEvent
,PreSendConfirmationMessageTicketEvent
,PreSendExternalForwardMessageAndCloseTicketEvent
,PreSendExternalForwardMessageAndForwardTicketEvent
,PreSendExternalForwardMessageAndKeepTicketEvent
,PreSendExternalMessageAndCloseTicketEvent
,PreSendMessageAndCloseTicketEvent
,PreSendMessageTicketEvent
,SupervisorExternalForwardMessageSentAndTicketClosedEvent
,SupervisorExternalForwardMessageSentAndTicketForwardedEvent
,SupervisorExternalForwardMessageSentAndTicketKeptEvent
,SupervisorInternalForwardedTicketRoutedEvent
,SupervisorPreSendExternalForwardMessageAndCloseTicketEvent
,SupervisorPreSendExternalForwardMessageAndForwardTicketEvent
,SupervisorPreSendExternalForwardMessageAndKeepTicketEvent
,SupervisorTicketClosedEvent
,SupervisorTicketForwardedAndClosedEvent
,SupervisorTicketInternalForwardedEvent
,SupervisorTicketManuallyRoutedEvent
,SupervisorTicketRecategorizedEvent
,SupervisorTicketRequeuedEvent
,TicketAnsweredEvent
,TicketClearanceRequiredEvent
,TicketClosedEvent
,TicketCreatedEvent
,TicketEnqueuedEvent
,TicketInternalForwardedEvent
,TicketQueuedEvent
,TicketRecategorizedEvent
,TicketRequeuedEvent
,TicketResubmittedEvent
,TicketRoutedEvent
,TicketStateChangedEvent
,UserCloseTicketEvent
,UserTicketClosedEvent
,UserTicketEvent
,UserTicketInternalForwardedEvent
,UserTicketRecategorizedEvent
,UserTicketRequeuedEvent
,UserTicketRoutedEvent
This interface represents all events concerning a ticket
The interface provides the
Ticket
and the
IncomingMessageInfo
object.- Since:
- 10.0.120
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket