Interface TicketEvent
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- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketProvider
- All Known Subinterfaces:
AgentExternalForwardMessageSentAndTicketClosedEvent
,AgentExternalForwardMessageSentAndTicketForwardedEvent
,AgentExternalForwardMessageSentAndTicketKeptEvent
,AgentExternalInquiryMessageSentTicketEvent
,AgentIntermediateMessageSentTicketEvent
,AgentInternalForwardedTicketRoutedEvent
,AgentMessageDeselectedEvent
,AgentMessageSelectedEvent
,AgentMessageSelectionChangedEvent
,AgentMessageSentAndTicketClosedEvent
,AgentPhoneTicketCreatedEvent
,AgentPreSendExternalForwardMessageAndCloseTicketEvent
,AgentPreSendExternalForwardMessageAndForwardTicketEvent
,AgentPreSendExternalForwardMessageAndKeepTicketEvent
,AgentPreSendExternalInquiryMessageTicketEvent
,AgentPreSendIntermediateMessageTicketEvent
,AgentPreSendMessageAndCloseTicketEvent
,AgentQuickCaseTicketCreatedEvent
,AgentResubmittedTicketRoutedEvent
,AgentTicketAnsweredClearanceRequiredEvent
,AgentTicketAnsweredEvent
,AgentTicketClearanceRequiredEvent
,AgentTicketClosedEvent
,AgentTicketForwardedAndClosedEvent
,AgentTicketInternalForwardedEvent
,AgentTicketManuallyRoutedEvent
,AgentTicketRecategorizedEvent
,AgentTicketRequeuedEvent
,AgentTicketResubmittedEvent
,AutoExternalForwardMessageSentAndTicketClosedEvent
,AutoExternalForwardMessageSentAndTicketForwardedEvent
,AutoIntermediateMessageSentTicketEvent
,AutoInternalForwardedTicketRoutedEvent
,AutoMessageSentAndTicketClosedEvent
,AutoPreSendExternalForwardMessageAndCloseTicketEvent
,AutoPreSendExternalForwardMessageAndForwardTicketEvent
,AutoPreSendIntermediateMessageTicketEvent
,AutoPreSendMessageAndCloseTicketEvent
,AutoResubmittedTicketRoutedEvent
,AutoTicketAnsweredClearanceRequiredEvent
,AutoTicketAnsweredEvent
,AutoTicketClosedEvent
,AutoTicketForwardedAndClosedEvent
,AutoTicketInternalForwardedEvent
,AutoTicketRecategorizedEvent
,AutoTicketRequeuedEvent
,AutoTicketResubmittedEvent
,AutoTicketRoutedEvent
,CloseTicketEvent
,ConfirmationMessageSentTicketEvent
,ExternalForwardMessageSentAndTicketClosedEvent
,ExternalForwardMessageSentAndTicketForwardedEvent
,ExternalForwardMessageSentAndTicketKeptEvent
,ExternalMessageSentAndTicketClosedEvent
,ExternalTicketAnsweredClearanceRequiredEvent
,ExternalTicketAnsweredEvent
,ExternalTicketClosedEvent
,MessageSentAndTicketClosedEvent
,MessageSentTicketEvent
,PreSendConfirmationMessageTicketEvent
,PreSendExternalForwardMessageAndCloseTicketEvent
,PreSendExternalForwardMessageAndForwardTicketEvent
,PreSendExternalForwardMessageAndKeepTicketEvent
,PreSendExternalMessageAndCloseTicketEvent
,PreSendMessageAndCloseTicketEvent
,PreSendMessageTicketEvent
,SupervisorExternalForwardMessageSentAndTicketClosedEvent
,SupervisorExternalForwardMessageSentAndTicketForwardedEvent
,SupervisorExternalForwardMessageSentAndTicketKeptEvent
,SupervisorInternalForwardedTicketRoutedEvent
,SupervisorPreSendExternalForwardMessageAndCloseTicketEvent
,SupervisorPreSendExternalForwardMessageAndForwardTicketEvent
,SupervisorPreSendExternalForwardMessageAndKeepTicketEvent
,SupervisorTicketClosedEvent
,SupervisorTicketForwardedAndClosedEvent
,SupervisorTicketInternalForwardedEvent
,SupervisorTicketManuallyRoutedEvent
,SupervisorTicketRecategorizedEvent
,SupervisorTicketRequeuedEvent
,TicketAnsweredEvent
,TicketClearanceRequiredEvent
,TicketClosedEvent
,TicketCreatedEvent
,TicketEnqueuedEvent
,TicketInternalForwardedEvent
,TicketQueuedEvent
,TicketRecategorizedEvent
,TicketRequeuedEvent
,TicketResubmittedEvent
,TicketRoutedEvent
,TicketStateChangedEvent
,UserCloseTicketEvent
,UserTicketClosedEvent
,UserTicketEvent
,UserTicketInternalForwardedEvent
,UserTicketRecategorizedEvent
,UserTicketRequeuedEvent
,UserTicketRoutedEvent
public interface TicketEvent extends Event, TicketProvider, IncomingMessageInfo
This interface represents all events concerning a ticket The interface provides theTicket
and theIncomingMessageInfo
object.- Since:
- 10.0.120
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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