Package com.novomind.ecom.api.imail.common.event

Interface TicketEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketProvider

All Known Subinterfaces:

AgentExternalForwardMessageSentAndTicketClosedEvent, AgentExternalForwardMessageSentAndTicketForwardedEvent, AgentExternalForwardMessageSentAndTicketKeptEvent, AgentExternalInquiryMessageSentTicketEvent, AgentIntermediateMessageSentTicketEvent, AgentInternalForwardedTicketRoutedEvent, AgentMessageDeselectedEvent, AgentMessageSelectedEvent, AgentMessageSelectionChangedEvent, AgentMessageSentAndTicketClosedEvent, AgentPhoneTicketCreatedEvent, AgentPreSendExternalForwardMessageAndCloseTicketEvent, AgentPreSendExternalForwardMessageAndForwardTicketEvent, AgentPreSendExternalForwardMessageAndKeepTicketEvent, AgentPreSendExternalInquiryMessageTicketEvent, AgentPreSendIntermediateMessageTicketEvent, AgentPreSendMessageAndCloseTicketEvent, AgentQuickCaseTicketCreatedEvent, AgentResubmittedTicketRoutedEvent, AgentTicketAnsweredClearanceRequiredEvent, AgentTicketAnsweredEvent, AgentTicketClearanceRequiredEvent, AgentTicketClosedEvent, AgentTicketForwardedAndClosedEvent, AgentTicketInternalForwardedEvent, AgentTicketManuallyRoutedEvent, AgentTicketRecategorizedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, AutoExternalForwardMessageSentAndTicketClosedEvent, AutoExternalForwardMessageSentAndTicketForwardedEvent, AutoIntermediateMessageSentTicketEvent, AutoInternalForwardedTicketRoutedEvent, AutoMessageSentAndTicketClosedEvent, AutoPreSendExternalForwardMessageAndCloseTicketEvent, AutoPreSendExternalForwardMessageAndForwardTicketEvent, AutoPreSendIntermediateMessageTicketEvent, AutoPreSendMessageAndCloseTicketEvent, AutoResubmittedTicketRoutedEvent, AutoTicketAnsweredClearanceRequiredEvent, AutoTicketAnsweredEvent, AutoTicketClosedEvent, AutoTicketForwardedAndClosedEvent, AutoTicketInternalForwardedEvent, AutoTicketRecategorizedEvent, AutoTicketRequeuedEvent, AutoTicketResubmittedEvent, AutoTicketRoutedEvent, CloseTicketEvent, ConfirmationMessageSentTicketEvent, ExternalForwardMessageSentAndTicketClosedEvent, ExternalForwardMessageSentAndTicketForwardedEvent, ExternalForwardMessageSentAndTicketKeptEvent, ExternalMessageSentAndTicketClosedEvent, ExternalTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredEvent, ExternalTicketClosedEvent, MessageSentAndTicketClosedEvent, MessageSentTicketEvent, PreSendConfirmationMessageTicketEvent, PreSendExternalForwardMessageAndCloseTicketEvent, PreSendExternalForwardMessageAndForwardTicketEvent, PreSendExternalForwardMessageAndKeepTicketEvent, PreSendExternalMessageAndCloseTicketEvent, PreSendMessageAndCloseTicketEvent, PreSendMessageTicketEvent, SupervisorExternalForwardMessageSentAndTicketClosedEvent, SupervisorExternalForwardMessageSentAndTicketForwardedEvent, SupervisorExternalForwardMessageSentAndTicketKeptEvent, SupervisorInternalForwardedTicketRoutedEvent, SupervisorPreSendExternalForwardMessageAndCloseTicketEvent, SupervisorPreSendExternalForwardMessageAndForwardTicketEvent, SupervisorPreSendExternalForwardMessageAndKeepTicketEvent, SupervisorTicketClosedEvent, SupervisorTicketForwardedAndClosedEvent, SupervisorTicketInternalForwardedEvent, SupervisorTicketManuallyRoutedEvent, SupervisorTicketRecategorizedEvent, SupervisorTicketRequeuedEvent, TicketAnsweredEvent, TicketClearanceRequiredEvent, TicketClosedEvent, TicketCreatedEvent, TicketEnqueuedEvent, TicketInternalForwardedEvent, TicketQueuedEvent, TicketRecategorizedEvent, TicketRequeuedEvent, TicketResubmittedEvent, TicketRoutedEvent, TicketStateChangedEvent, UserCloseTicketEvent, UserTicketClosedEvent, UserTicketEvent, UserTicketInternalForwardedEvent, UserTicketRecategorizedEvent, UserTicketRequeuedEvent, UserTicketRoutedEvent

public interface TicketEvent
extends Event, TicketProvider, IncomingMessageInfo

This interface represents all events concerning a ticket The interface provides the Ticket and the IncomingMessageInfo object.

Since:

10.0.120

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket