Interface AgentTicketClearanceRequiredEvent
- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketClearanceRequiredEvent
,TicketEvent
,TicketProvider
,TicketStateChangedEvent
,UserProvider
,UserTicketEvent
- All Known Subinterfaces:
AgentTicketAnsweredClearanceRequiredEvent
public interface AgentTicketClearanceRequiredEvent
extends TicketClearanceRequiredEvent, UserTicketEvent
This event is triggered when a previously assigned ticket
changes the state to TicketState.CLEARANCE_REQUIRED
.
This happens e.g. when a ticket is assigned to an agent during
clearance authorization and then the agent logs off without
applying clearance or sending again a modified answer.
- Since:
- 12.0
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
getTicketState
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser