Package com.novomind.ecom.api.imail.routing.event

Interface AgentTicketClearanceRequiredEvent

All Superinterfaces:
Event, IncomingMessageInfo, MessageInfo, TicketClearanceRequiredEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketEvent
All Known Subinterfaces:
AgentTicketAnsweredClearanceRequiredEvent
public interface AgentTicketClearanceRequiredEvent extends TicketClearanceRequiredEvent, UserTicketEvent

This event is triggered when a previously assigned ticket changes the state to TicketState.CLEARANCE_REQUIRED. This happens e.g. when a ticket is assigned to an agent during clearance authorization and then the agent logs off without applying clearance or sending again a modified answer.

Since:
12.0