Interface AgentTicketClearanceRequiredEvent
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- All Superinterfaces:
Event,IncomingMessageInfo,MessageInfo,TicketClearanceRequiredEvent,TicketEvent,TicketProvider,TicketStateChangedEvent,UserProvider,UserTicketEvent
- All Known Subinterfaces:
AgentTicketAnsweredClearanceRequiredEvent
public interface AgentTicketClearanceRequiredEvent extends TicketClearanceRequiredEvent, UserTicketEvent
This event is triggered when a previously assigned ticket changes the state to
TicketState.CLEARANCE_REQUIRED. This happens e.g. when a ticket is assigned to an agent during clearance authorization and then the agent logs off without applying clearance or sending again a modified answer.- Since:
- 12.0
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent
getTicketState
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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