Package com.novomind.ecom.api.imail.common.event

Interface TicketStateChangedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider

All Known Subinterfaces:

AgentExternalForwardMessageSentAndTicketClosedEvent, AgentInternalForwardedTicketRoutedEvent, AgentMessageSentAndTicketClosedEvent, AgentPhoneTicketCreatedEvent, AgentQuickCaseTicketCreatedEvent, AgentResubmittedTicketRoutedEvent, AgentTicketAnsweredClearanceRequiredEvent, AgentTicketAnsweredEvent, AgentTicketClearanceRequiredEvent, AgentTicketClosedEvent, AgentTicketForwardedAndClosedEvent, AgentTicketInternalForwardedEvent, AgentTicketManuallyRoutedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, AutoExternalForwardMessageSentAndTicketClosedEvent, AutoInternalForwardedTicketRoutedEvent, AutoMessageSentAndTicketClosedEvent, AutoResubmittedTicketRoutedEvent, AutoTicketAnsweredClearanceRequiredEvent, AutoTicketAnsweredEvent, AutoTicketClosedEvent, AutoTicketForwardedAndClosedEvent, AutoTicketInternalForwardedEvent, AutoTicketRequeuedEvent, AutoTicketResubmittedEvent, AutoTicketRoutedEvent, ExternalForwardMessageSentAndTicketClosedEvent, ExternalMessageSentAndTicketClosedEvent, ExternalTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredEvent, ExternalTicketClosedEvent, MessageSentAndTicketClosedEvent, SupervisorExternalForwardMessageSentAndTicketClosedEvent, SupervisorInternalForwardedTicketRoutedEvent, SupervisorTicketClosedEvent, SupervisorTicketForwardedAndClosedEvent, SupervisorTicketInternalForwardedEvent, SupervisorTicketManuallyRoutedEvent, SupervisorTicketRequeuedEvent, TicketAnsweredEvent, TicketClearanceRequiredEvent, TicketClosedEvent, TicketCreatedEvent, TicketEnqueuedEvent, TicketInternalForwardedEvent, TicketQueuedEvent, TicketRequeuedEvent, TicketResubmittedEvent, TicketRoutedEvent, UserTicketClosedEvent, UserTicketInternalForwardedEvent, UserTicketRequeuedEvent, UserTicketRoutedEvent

public interface TicketStateChangedEvent
extends TicketEvent

This interface represents all ticket events causing a change of the TicketState.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
java.util.Optional<TicketState>	getPreviousTicketState()
TicketState	getTicketState()

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Method Detail

getPreviousTicketState

java.util.Optional<TicketState> getPreviousTicketState()

Returns:

the TicketState of the ticket before the state change, if available or an empty optional in case of an initial event e.g. TicketCreatedEvent

Since:

12.0

getTicketState

TicketState getTicketState()

Returns:

the new TicketState of the ticket after the state change

Since:

12.0