Package com.novomind.ecom.api.imail.routing.event

Interface AgentTicketAnsweredClearanceRequiredEvent

All Superinterfaces:

AgentTicketClearanceRequiredEvent, Event, IncomingMessageInfo, MessageInfo, OutgoingMessageInfo, TicketAnsweredEvent, TicketClearanceRequiredEvent, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent, UserProvider, UserTicketEvent

public interface AgentTicketAnsweredClearanceRequiredEvent
extends TicketAnsweredEvent, AgentTicketClearanceRequiredEvent

This event is triggered when a ticket has been answered by an agent and now is waiting for clearance before being sent. The requirement of clearance can be applied by the agent, e.g. because of individual user configuration or explicitly desired by the agent for this ticked only, or also due to the category configuration requiring clearance.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
default java.util.Optional<User>	getSendingUser()
default boolean	isClearanceRequired()	The method indicates if the message requires a clearance before being sent to the customer.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo

getOutgoingMessage

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Detail

getSendingUser

default java.util.Optional<User> getSendingUser()

Specified by:

getSendingUser in interface OutgoingMessageInfo

Returns:

the user, that sent the message. If the sender of the message is an external address or has been sent automatically, the user will not be available.

isClearanceRequired

default boolean isClearanceRequired()

Description copied from interface: TicketAnsweredEvent

The method indicates if the message requires a clearance before being sent to the customer.

Specified by:

isClearanceRequired in interface TicketAnsweredEvent

Returns:

true if a clearance is required for this message, otherwise false