Interface AgentTicketAnsweredClearanceRequiredEvent

    • Method Detail

      • getSendingUser

        default java.util.Optional<User> getSendingUser()
        Specified by:
        getSendingUser in interface OutgoingMessageInfo
        the user, that sent the message. If the sender of the message is an external address or has been sent automatically, the user will not be available.
      • isClearanceRequired

        default boolean isClearanceRequired()
        Description copied from interface: TicketAnsweredEvent
        The method indicates if the message requires a clearance before being sent to the customer.
        Specified by:
        isClearanceRequired in interface TicketAnsweredEvent
        true if a clearance is required for this message, otherwise false