Package com.novomind.ecom.api.imail.routing.event

Interface TicketAnsweredEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, OutgoingMessageInfo, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent

All Known Subinterfaces:

AgentTicketAnsweredClearanceRequiredEvent, AgentTicketAnsweredEvent, AutoTicketAnsweredClearanceRequiredEvent, AutoTicketAnsweredEvent, ExternalTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredEvent

public interface TicketAnsweredEvent
extends TicketStateChangedEvent, OutgoingMessageInfo

This event is triggered when a ticket has been answered. The answer message has been sent to the central outgoing queue and will be sent to the customer or await clearance if necessary before being sent. At this time the ticket usually is not closed yet. The ticket will be closed when the message has been sent successfully by the novomind iAGENT core process. To take any action when the message has been sent successfully please refer to the MessageSentEventListener Please note that a TicketAnsweredEvent may be triggered more than once. In case of a required clearance an agent may apply changes to the message and send the modified message again.

Since:

11.23

Method Summary

Modifier and Type	Method	Description
boolean	isClearanceRequired()	The method indicates if the message requires a clearance before being sent to the customer.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo

getOutgoingMessage, getSendingUser

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState, getTicketState

Method Detail

isClearanceRequired

boolean isClearanceRequired()

The method indicates if the message requires a clearance before being sent to the customer.

Returns:

true if a clearance is required for this message, otherwise false

Since:

11.23