- All Superinterfaces:
- All Known Subinterfaces:
public interface TicketAnsweredEvent extends TicketStateChangedEvent, OutgoingMessageInfo
This event is triggered when a ticket has been answered. The answer message has been sent to the central outgoing queue and will be sent to the customer or await clearance if necessary before being sent. At this time the ticket usually is not closed yet. The ticket will be closed when the message has been sent successfully by the novomind iAGENT core process. To take any action when the message has been sent successfully please refer to the
MessageSentEventListenerPlease note that a
TicketAnsweredEventmay be triggered more than once. In case of a required clearance an agent may apply changes to the message and send the modified message again.
All Methods Instance Methods Abstract Methods Modifier and Type Method Description
isClearanceRequired()The method indicates if the message requires a clearance before being sent to the customer.
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo
Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent