Package com.novomind.ecom.api.iagent.common.event

Interface Event

All Known Subinterfaces:

ActiveCallEvent, AgentAvailabilityChangedEvent, AgentCallRecategorizedEvent, AgentChatClosedEvent, AgentChatJoinedEvent, AgentChatQuitEvent, AgentChatRecategorizedEvent, AgentChatRequeuedEvent, AgentChatResubmittedEvent, AgentChatRoutedEvent, AgentDeviceEvent, AgentDeviceStateChangedEvent, AgentExternalForwardMessageSentAndTicketClosedEvent, AgentExternalForwardMessageSentAndTicketForwardedEvent, AgentExternalForwardMessageSentAndTicketKeptEvent, AgentExternalInquiryMessageSentTicketEvent, AgentIntermediateMessageSentTicketEvent, AgentInternalForwardedTicketRoutedEvent, AgentLoginStateChangedEvent, AgentMessageDeselectedEvent, AgentMessageSelectedEvent, AgentMessageSelectionChangedEvent, AgentMessageSentAndTicketClosedEvent, AgentOutgoingChatStepSentEvent, AgentPauseStateChangedEvent, AgentPhoneTicketCreatedEvent, AgentPostProcessingStateChangedEvent, AgentPreSendExternalForwardMessageAndCloseTicketEvent, AgentPreSendExternalForwardMessageAndForwardTicketEvent, AgentPreSendExternalForwardMessageAndKeepTicketEvent, AgentPreSendExternalInquiryMessageTicketEvent, AgentPreSendIntermediateMessageTicketEvent, AgentPreSendMessageAndCloseTicketEvent, AgentQuickCaseTicketCreatedEvent, AgentResubmittedTicketRoutedEvent, AgentTicketAnsweredClearanceRequiredEvent, AgentTicketAnsweredEvent, AgentTicketClearanceRequiredEvent, AgentTicketClosedEvent, AgentTicketForwardedAndClosedEvent, AgentTicketInternalForwardedEvent, AgentTicketManuallyRoutedEvent, AgentTicketRecategorizedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, AutoCallRecategorizedEvent, AutoExternalForwardMessageSentAndTicketClosedEvent, AutoExternalForwardMessageSentAndTicketForwardedEvent, AutoIntermediateMessageSentTicketEvent, AutoInternalForwardedTicketRoutedEvent, AutoMessageSentAndTicketClosedEvent, AutoPreSendExternalForwardMessageAndCloseTicketEvent, AutoPreSendExternalForwardMessageAndForwardTicketEvent, AutoPreSendIntermediateMessageTicketEvent, AutoPreSendMessageAndCloseTicketEvent, AutoResubmittedTicketRoutedEvent, AutoTicketAnsweredClearanceRequiredEvent, AutoTicketAnsweredEvent, AutoTicketClosedEvent, AutoTicketForwardedAndClosedEvent, AutoTicketInternalForwardedEvent, AutoTicketRecategorizedEvent, AutoTicketRequeuedEvent, AutoTicketResubmittedEvent, AutoTicketRoutedEvent, BotChatClosedEvent, BotChatRecategorizedEvent, BotChatRequeuedEvent, BotChatRoutedEvent, BotOutgoingChatStepSentEvent, CallChangedEvent, CallDeliveredEvent, CallEstablishedEvent, CallEvent, CallFinishedEvent, CallRecategorizedEvent, CallRedirectedEvent, CallStateChangedEvent, CallTransferredEvent, ChatClosedEvent, ChatEnqueuedEvent, ChatEvent, ChatOfferedEvent, ChatQueuedEvent, ChatQuitEvent, ChatRatingReceivedEvent, ChatRecategorizedEvent, ChatRequeuedEvent, ChatResubmittedEvent, ChatRoutedEvent, ChatStartedEvent, ChatStateChangedEvent, CloseTicketEvent, ConfirmationMessageSentTicketEvent, CustomerChatQuitEvent, DeliveryFailureMessageReceivedEvent, ExternalForwardMessageSentAndTicketClosedEvent, ExternalForwardMessageSentAndTicketForwardedEvent, ExternalForwardMessageSentAndTicketKeptEvent, ExternalMessageSentAndTicketClosedEvent, ExternalReplyMessageReceivedEvent, ExternalTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredEvent, ExternalTicketClosedEvent, IncomingCallDeliveredEvent, IncomingCallEstablishedEvent, IncomingCallFinishedEvent, IncomingCallRedirectedEvent, IncomingCallStateChangedEvent, IncomingCallTransferredEvent, IncomingMessageReceivedEvent, MessageSentAndTicketClosedEvent, MessageSentEvent, MessageSentTicketEvent, OutgoingCallDeliveredEvent, OutgoingCallEstablishedEvent, OutgoingCallFinishedEvent, OutgoingCallRedirectedEvent, OutgoingCallStateChangedEvent, OutgoingCallTransferredEvent, OutgoingChatStepSentEvent, PhoneDeviceStateChangedEvent, PhoneSystemStateChangedEvent, PostIncomingMessageEvent, PreSendConfirmationMessageTicketEvent, PreSendExternalForwardMessageAndCloseTicketEvent, PreSendExternalForwardMessageAndForwardTicketEvent, PreSendExternalForwardMessageAndKeepTicketEvent, PreSendExternalMessageAndCloseTicketEvent, PreSendMessageAndCloseTicketEvent, PreSendMessageEvent, PreSendMessageTicketEvent, QueuedCallChangedEvent, QueuedCallDeliveredEvent, QueuedCallDeliveryFailedEvent, QueuedCallDequeuedEvent, QueuedCallDisconnectedEvent, QueuedCallEnqueuedEvent, QueuedCallEstablishedEvent, QueuedCallFinishedEvent, QueuedCallReceivedEvent, QueuedCallRedirectedEvent, QueuedCallRedirectFailedEvent, QueuedCallStateChangedEvent, QueuedCallTransferredEvent, RatingReceivedEvent, RoutingWorkItemDecisionFailedEvent, RoutingWorkItemDecisionSuccessfulEvent, RoutingWorkItemDeliveryFailedEvent, RoutingWorkItemDeliverySuccessfulEvent, RoutingWorkItemEvent, SupervisorCallRecategorizedEvent, SupervisorChatClosedEvent, SupervisorChatRecategorizedEvent, SupervisorExternalForwardMessageSentAndTicketClosedEvent, SupervisorExternalForwardMessageSentAndTicketForwardedEvent, SupervisorExternalForwardMessageSentAndTicketKeptEvent, SupervisorInternalForwardedTicketRoutedEvent, SupervisorPreSendExternalForwardMessageAndCloseTicketEvent, SupervisorPreSendExternalForwardMessageAndForwardTicketEvent, SupervisorPreSendExternalForwardMessageAndKeepTicketEvent, SupervisorTicketClosedEvent, SupervisorTicketForwardedAndClosedEvent, SupervisorTicketInternalForwardedEvent, SupervisorTicketManuallyRoutedEvent, SupervisorTicketRecategorizedEvent, SupervisorTicketRequeuedEvent, SystemChatClosedEvent, SystemOutgoingChatStepSentEvent, TicketAnsweredEvent, TicketClearanceRequiredEvent, TicketClosedEvent, TicketCreatedEvent, TicketEnqueuedEvent, TicketEvent, TicketInternalForwardedEvent, TicketQueuedEvent, TicketRatingReceivedEvent, TicketRecategorizedEvent, TicketRequeuedEvent, TicketResubmittedEvent, TicketRoutedEvent, TicketStateChangedEvent, UserCallRecategorizedEvent, UserChatRecategorizedEvent, UserCloseTicketEvent, UserTicketClosedEvent, UserTicketEvent, UserTicketInternalForwardedEvent, UserTicketRecategorizedEvent, UserTicketRequeuedEvent, UserTicketRoutedEvent

All Known Implementing Classes:

CustomEvent

public interface Event

This is the basic interface for all kinds of events in the novomind iAGENT system.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
java.util.Date	getEventDate()	Returns the Date when the event has occurred.

Method Detail

getEventDate

java.util.Date getEventDate()

Returns the Date when the event has occurred.

Returns:

the Date of the event

Since:

12.0