Interface Event
- All Known Subinterfaces:
ActiveCallEvent,AgentAvailabilityChangedEvent,AgentCallRecategorizedEvent,AgentChatClosedEvent,AgentChatJoinedEvent,AgentChatQuitEvent,AgentChatRecategorizedEvent,AgentChatRequeuedEvent,AgentChatResubmittedEvent,AgentChatRoutedEvent,AgentDeviceEvent,AgentDeviceStateChangedEvent,AgentExternalForwardMessageSentAndTicketClosedEvent,AgentExternalForwardMessageSentAndTicketForwardedEvent,AgentExternalForwardMessageSentAndTicketKeptEvent,AgentExternalInquiryMessageSentTicketEvent,AgentIntermediateMessageSentTicketEvent,AgentInternalForwardedTicketRoutedEvent,AgentLoginStateChangedEvent,AgentMessageDeselectedEvent,AgentMessageSelectedEvent,AgentMessageSelectionChangedEvent,AgentMessageSentAndTicketClosedEvent,AgentOutgoingChatStepSentEvent,AgentPauseStateChangedEvent,AgentPhoneTicketCreatedEvent,AgentPostProcessingStateChangedEvent,AgentPreSendExternalForwardMessageAndCloseTicketEvent,AgentPreSendExternalForwardMessageAndForwardTicketEvent,AgentPreSendExternalForwardMessageAndKeepTicketEvent,AgentPreSendExternalInquiryMessageTicketEvent,AgentPreSendIntermediateMessageTicketEvent,AgentPreSendMessageAndCloseTicketEvent,AgentQuickCaseTicketCreatedEvent,AgentResubmittedTicketRoutedEvent,AgentTicketAnsweredClearanceRequiredEvent,AgentTicketAnsweredEvent,AgentTicketClearanceRequiredEvent,AgentTicketClosedEvent,AgentTicketForwardedAndClosedEvent,AgentTicketInternalForwardedEvent,AgentTicketManuallyRoutedEvent,AgentTicketRecategorizedEvent,AgentTicketRequeuedEvent,AgentTicketResubmittedEvent,AutoCallRecategorizedEvent,AutoExternalForwardMessageSentAndTicketClosedEvent,AutoExternalForwardMessageSentAndTicketForwardedEvent,AutoIntermediateMessageSentTicketEvent,AutoInternalForwardedTicketRoutedEvent,AutoMessageSentAndTicketClosedEvent,AutoPreSendExternalForwardMessageAndCloseTicketEvent,AutoPreSendExternalForwardMessageAndForwardTicketEvent,AutoPreSendIntermediateMessageTicketEvent,AutoPreSendMessageAndCloseTicketEvent,AutoResubmittedTicketRoutedEvent,AutoTicketAnsweredClearanceRequiredEvent,AutoTicketAnsweredEvent,AutoTicketClosedEvent,AutoTicketForwardedAndClosedEvent,AutoTicketInternalForwardedEvent,AutoTicketRecategorizedEvent,AutoTicketRequeuedEvent,AutoTicketResubmittedEvent,AutoTicketRoutedEvent,BotChatClosedEvent,BotChatRecategorizedEvent,BotChatRequeuedEvent,BotChatRoutedEvent,BotOutgoingChatStepSentEvent,CallChangedEvent,CallDeliveredEvent,CallEstablishedEvent,CallEvent,CallFinishedEvent,CallRecategorizedEvent,CallRedirectedEvent,CallStateChangedEvent,CallTransferredEvent,ChatClosedEvent,ChatEnqueuedEvent,ChatEvent,ChatOfferedEvent,ChatQueuedEvent,ChatQuitEvent,ChatRatingReceivedEvent,ChatRecategorizedEvent,ChatRequeuedEvent,ChatResubmittedEvent,ChatRoutedEvent,ChatStartedEvent,ChatStateChangedEvent,CloseTicketEvent,ConfirmationMessageSentTicketEvent,CustomerChatQuitEvent,DeliveryFailureMessageReceivedEvent,ExternalForwardMessageSentAndTicketClosedEvent,ExternalForwardMessageSentAndTicketForwardedEvent,ExternalForwardMessageSentAndTicketKeptEvent,ExternalMessageSentAndTicketClosedEvent,ExternalReplyMessageReceivedEvent,ExternalTicketAnsweredClearanceRequiredEvent,ExternalTicketAnsweredEvent,ExternalTicketClosedEvent,IncomingCallDeliveredEvent,IncomingCallEstablishedEvent,IncomingCallFinishedEvent,IncomingCallRedirectedEvent,IncomingCallStateChangedEvent,IncomingCallTransferredEvent,IncomingMessageReceivedEvent,MessageSentAndTicketClosedEvent,MessageSentEvent,MessageSentTicketEvent,OutgoingCallDeliveredEvent,OutgoingCallEstablishedEvent,OutgoingCallFinishedEvent,OutgoingCallRedirectedEvent,OutgoingCallStateChangedEvent,OutgoingCallTransferredEvent,OutgoingChatStepSentEvent,PhoneDeviceStateChangedEvent,PhoneSystemStateChangedEvent,PostIncomingMessageEvent,PreSendConfirmationMessageTicketEvent,PreSendExternalForwardMessageAndCloseTicketEvent,PreSendExternalForwardMessageAndForwardTicketEvent,PreSendExternalForwardMessageAndKeepTicketEvent,PreSendExternalMessageAndCloseTicketEvent,PreSendMessageAndCloseTicketEvent,PreSendMessageEvent,PreSendMessageTicketEvent,QueuedCallChangedEvent,QueuedCallDeliveredEvent,QueuedCallDeliveryFailedEvent,QueuedCallDequeuedEvent,QueuedCallDisconnectedEvent,QueuedCallEnqueuedEvent,QueuedCallEstablishedEvent,QueuedCallFinishedEvent,QueuedCallReceivedEvent,QueuedCallRedirectedEvent,QueuedCallRedirectFailedEvent,QueuedCallStateChangedEvent,QueuedCallTransferredEvent,RatingReceivedEvent,RoutingWorkItemDecisionFailedEvent,RoutingWorkItemDecisionSuccessfulEvent,RoutingWorkItemDeliveryFailedEvent,RoutingWorkItemDeliverySuccessfulEvent,RoutingWorkItemEvent,SupervisorCallRecategorizedEvent,SupervisorChatClosedEvent,SupervisorChatRecategorizedEvent,SupervisorExternalForwardMessageSentAndTicketClosedEvent,SupervisorExternalForwardMessageSentAndTicketForwardedEvent,SupervisorExternalForwardMessageSentAndTicketKeptEvent,SupervisorInternalForwardedTicketRoutedEvent,SupervisorPreSendExternalForwardMessageAndCloseTicketEvent,SupervisorPreSendExternalForwardMessageAndForwardTicketEvent,SupervisorPreSendExternalForwardMessageAndKeepTicketEvent,SupervisorTicketClosedEvent,SupervisorTicketForwardedAndClosedEvent,SupervisorTicketInternalForwardedEvent,SupervisorTicketManuallyRoutedEvent,SupervisorTicketRecategorizedEvent,SupervisorTicketRequeuedEvent,SystemChatClosedEvent,SystemOutgoingChatStepSentEvent,TicketAnsweredEvent,TicketClearanceRequiredEvent,TicketClosedEvent,TicketCreatedEvent,TicketEnqueuedEvent,TicketEvent,TicketInternalForwardedEvent,TicketQueuedEvent,TicketRatingReceivedEvent,TicketRecategorizedEvent,TicketRequeuedEvent,TicketResubmittedEvent,TicketRoutedEvent,TicketStateChangedEvent,UserCallRecategorizedEvent,UserChatRecategorizedEvent,UserCloseTicketEvent,UserTicketClosedEvent,UserTicketEvent,UserTicketInternalForwardedEvent,UserTicketRecategorizedEvent,UserTicketRequeuedEvent,UserTicketRoutedEvent
- All Known Implementing Classes:
CustomEvent
public interface Event
This is the basic interface for all kinds of events in the novomind iAGENT system.
- Since:
- 12.0
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Method Summary