Package com.novomind.ecom.api.imail.routing.event

Interface TicketRequeuedEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketQueuedEvent, TicketRoutingInfo, TicketStateChangedEvent

All Known Subinterfaces:

AgentTicketRequeuedEvent, AutoTicketRequeuedEvent, SupervisorTicketRequeuedEvent, UserTicketRequeuedEvent

public interface TicketRequeuedEvent
extends TicketQueuedEvent

This event is triggered within the novomind iAGENT routing process when a ticket has been queued again e.g. after previously being assigned to an agent or waiting for an external response.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
java.util.Optional<User>	getAgent()	This method returns the previously assigned agent of the requeued ticket.

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Detail

getAgent

java.util.Optional<User> getAgent()

This method returns the previously assigned agent of the requeued ticket. If the previous ticket state is not ASSIGNED then an empty optional is returned.

Returns:

the previously assigned agent for the requeued ticket or an empty optional if the ticket was not assigned

Since:

12.0