Package com.novomind.ecom.api.imail.routing.event

Interface TicketQueuedEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent

All Known Subinterfaces:

AgentTicketRequeuedEvent, AutoTicketRequeuedEvent, SupervisorTicketRequeuedEvent, TicketEnqueuedEvent, TicketRequeuedEvent, UserTicketRequeuedEvent

public interface TicketQueuedEvent
extends TicketStateChangedEvent, BacklogMessageInfo

This event is triggered within the novomind iAGENT routing process when a ticket has been queued in the central backlog.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
default TicketState	getTicketState()

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

getTicketState

default TicketState getTicketState()

Specified by:

getTicketState in interface TicketStateChangedEvent

Returns:

the new TicketState of the ticket after the state change