Package com.novomind.ecom.api.imail.routing.event

Interface TicketEnqueuedEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketProvider, TicketQueuedEvent, TicketRoutingInfo, TicketStateChangedEvent

public interface TicketEnqueuedEvent
extends TicketQueuedEvent

This event is triggered within the novomind iAGENT routing process when a ticket has been enqueued in the central backlog after it has been created.

Since:

11.21

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState