Interface TicketEnqueuedEvent
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- All Superinterfaces:
BacklogMessageInfo,Event,IncomingMessageInfo,MessageInfo,TicketEvent,TicketProvider,TicketQueuedEvent,TicketRoutingInfo,TicketStateChangedEvent
public interface TicketEnqueuedEvent extends TicketQueuedEvent
This event is triggered within the novomind iAGENT routing process when a ticket has been enqueued in the central backlog after it has been created.
- Since:
- 11.21
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent
getTicketState
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Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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