Package com.novomind.ecom.api.imail.routing.event

Interface Summary

Interface	Description
AgentInternalForwardedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to an internal forward operation by another agent.
AgentPhoneTicketCreatedEvent	This event is triggered within the novomind iAGENT routing process when a phone ticket has been created.
AgentQuickCaseTicketCreatedEvent	This event is triggered within the novomind iAGENT routing process when a quick case ticket has been created.
AgentResubmittedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered by the agent itself and has exceeded its due date.
AgentTicketAnsweredClearanceRequiredEvent	This event is triggered when a ticket has been answered by an agent and now is waiting for clearance before being sent.
AgentTicketAnsweredEvent	This event is triggered when a ticket has been answered by an agent and now is waiting to be sent to the customer in the next step.
AgentTicketClearanceRequiredEvent	This event is triggered when a previously assigned ticket changes the state to TicketState.CLEARANCE_REQUIRED.
AgentTicketClosedEvent	This event is triggered when a ticket has been closed by an agent within the novomind iAGENT Desk process without being answered.
AgentTicketForwardedAndClosedEvent	This event is triggered when a ticket has been forwarded and closed by an agent within the novomind iAGENT Desk process without being answered.
AgentTicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded by an agent to another agent manually within the novomind iAGENT routing process.
AgentTicketManuallyRoutedEvent	This event is triggered when a ticket has been pulled by an agent manually within the novomind iAGENT routing process.
AgentTicketRecategorizedEvent	This event is triggered when a ticket has been recategorized by an agent.
AgentTicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by the same agent, that had been assigned to the ticket.
AgentTicketResubmittedEvent	This event is triggered when a ticket has been resubmitted by an agent manually within the novomind iAGENT routing process.
AutoInternalForwardedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to an automatically triggered internal forward operation.
AutoResubmittedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered automatically and has exceeded its due date.
AutoTicketAnsweredClearanceRequiredEvent	This event is triggered when a ticket has been answered automatically and now is waiting for clearance before being sent.
AutoTicketAnsweredEvent	This event is triggered when a ticket has been answered automatically and now is waiting to be sent to the customer in the next step.
AutoTicketClosedEvent	This event is triggered when a ticket has been closed automatically e.g.
AutoTicketForwardedAndClosedEvent	This event is triggered when a ticket has been forwarded and closed automatically e.g.
AutoTicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded automatically within the novomind iAGENT routing process.
AutoTicketRecategorizedEvent	This event is triggered when a ticket has been recategorized automatically.
AutoTicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again automatically.
AutoTicketResubmittedEvent	This event is triggered when a ticket has been resubmitted automatically within the novomind iAGENT routing process.
AutoTicketRoutedEvent	This event is triggered when a ticket has been routed automatically to an agent.
ExternalTicketAnsweredClearanceRequiredEvent	This event is triggered when a ticket has been answered by an external clerk and now is waiting for clearance before being sent.
ExternalTicketAnsweredEvent	This event is triggered when a ticket has been answered by an external clerk and now is waiting to be sent to the customer in the next step.
ExternalTicketClosedEvent	This event is triggered when a ticket has been closed by an external recipient within the novomind iAGENT routing process without being answered.
SupervisorInternalForwardedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to an internal forward operation by a supervisor.
SupervisorTicketClosedEvent	This event is triggered when a ticket has been closed by a supervisor within the novomind iAGENT routing process without being answered.
SupervisorTicketForwardedAndClosedEvent	This event is triggered when a ticket has been forwarded and closed by a supervisor within the novomind iAGENT routing process without being answered.
SupervisorTicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded by a supervisor to an agent manually within the novomind iAGENT routing process.
SupervisorTicketManuallyRoutedEvent	This event is triggered when a ticket has been pushed to an agent by a supervisor manually within the novomind iAGENT routing process.
SupervisorTicketRecategorizedEvent	This event is triggered when a ticket has been recategorized by a supervisor.
SupervisorTicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by a supervisor.
TicketAnsweredEvent	This event is triggered when a ticket has been answered.
TicketClearanceRequiredEvent	This event is triggered when a ticket changes the state to TicketState.CLEARANCE_REQUIRED.
TicketCreatedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been created.
TicketEnqueuedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been enqueued in the central backlog after it has been created.
TicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded within the novomind iAGENT routing process.
TicketQueuedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been queued in the central backlog.
TicketRecategorizedEvent	This event is triggered when a ticket has been recategorized.
TicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been queued again e.g.
TicketResubmittedEvent	This event is triggered when a ticket has been resubmitted.
TicketRoutedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been routed to an agent.
UserTicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded by an user to an agent manually within the novomind iAGENT routing process.
UserTicketRecategorizedEvent	This event is triggered when a ticket has been recategorized by an user.
UserTicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again due to a user operation.
UserTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent by a user manually.