TicketCreatedEvent (ecom-api-iagent 12.27.2 API)

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketStateChangedEvent

All Known Subinterfaces:

AgentPhoneTicketCreatedEvent, AgentQuickCaseTicketCreatedEvent
```
public interface TicketCreatedEvent
extends TicketStateChangedEvent
```
This event is triggered within the novomind iAGENT routing process when a ticket has been created. This may happen due to the following reasons: 1. a ticket was created due to a received message in the novomind iAGENT core process 2. a quick case ticket has been created manually by an agent 3. a new ticket has been created by external plugins 4. an existing ticket has been duplicated manually Please note that ticket operations may not be available yet at this early moment. If any ticket operations should be executed before the ticket is routed to an agent please use the TicketEnqueuedEvent instead.

Since:

11.21

- Method Summary
  
  All Methods Instance Methods Default Methods
  Modifier and Type Method Description
  
  default TicketState getTicketState()
  - Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
    getEventDate
  - Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
    getIncomingAccount, getIncomingChannel, getIncomingMessage
  - Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
    getTicketId
  - Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
    getTicket
  - Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
    getPreviousTicketState

- Method Detail
  - getTicketState
```
default TicketState getTicketState()
```
    Specified by:
    
    getTicketState in interface TicketStateChangedEvent
    
    Returns:
    
    the new TicketState of the ticket after the state change