Package com.novomind.ecom.api.imail.routing.event

Interface TicketCreatedEvent

All Superinterfaces:
Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketStateChangedEvent
All Known Subinterfaces:
AgentPhoneTicketCreatedEvent, AgentQuickCaseTicketCreatedEvent
public interface TicketCreatedEvent extends TicketStateChangedEvent

This event is triggered within the novomind iAGENT routing process when a ticket has been created. This may happen due to the following reasons: 1. a ticket was created due to a received message in the novomind iAGENT core process 2. a quick case ticket has been created manually by an agent 3. a new ticket has been created by external plugins 4. an existing ticket has been duplicated manually Please note that ticket operations may not be available yet at this early moment. If any ticket operations should be executed before the ticket is routed to an agent please use the TicketEnqueuedEvent instead.

Since:
11.21