AgentPhoneTicketCreatedEvent (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketCreatedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketEvent
```
public interface AgentPhoneTicketCreatedEvent
extends TicketCreatedEvent, UserTicketEvent
```
This event is triggered within the novomind iAGENT routing process when a phone ticket has been created. The event also provides the agent that has created the phone ticket. Please note that ticket operations may not be available yet at this early moment. If any ticket operations should be executed before the ticket is routed to an agent please use the TicketEnqueuedEvent instead.

Since:

12.18

- Method Summary
  - Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
    getEventDate
  - Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
    getIncomingAccount, getIncomingChannel, getIncomingMessage
  - Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
    getTicketId
  - Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
    getTicketState
  - Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
    getTicket
  - Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
    getPreviousTicketState
  - Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
    getUser