Package com.novomind.ecom.api.imail.routing.event

Interface AgentPhoneTicketCreatedEvent

All Superinterfaces:
Event, IncomingMessageInfo, MessageInfo, TicketCreatedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketEvent
public interface AgentPhoneTicketCreatedEvent extends TicketCreatedEvent, UserTicketEvent

This event is triggered within the novomind iAGENT routing process when a phone ticket has been created. The event also provides the agent that has created the phone ticket. Please note that ticket operations may not be available yet at this early moment. If any ticket operations should be executed before the ticket is routed to an agent please use the TicketEnqueuedEvent instead.

Since:
12.18