Interface UserTicketEvent
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- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketEvent
,TicketProvider
,UserProvider
- All Known Subinterfaces:
AgentExternalForwardMessageSentAndTicketClosedEvent
,AgentExternalForwardMessageSentAndTicketForwardedEvent
,AgentExternalForwardMessageSentAndTicketKeptEvent
,AgentExternalInquiryMessageSentTicketEvent
,AgentIntermediateMessageSentTicketEvent
,AgentInternalForwardedTicketRoutedEvent
,AgentMessageDeselectedEvent
,AgentMessageSelectedEvent
,AgentMessageSelectionChangedEvent
,AgentMessageSentAndTicketClosedEvent
,AgentPhoneTicketCreatedEvent
,AgentPreSendExternalForwardMessageAndCloseTicketEvent
,AgentPreSendExternalForwardMessageAndForwardTicketEvent
,AgentPreSendExternalForwardMessageAndKeepTicketEvent
,AgentPreSendExternalInquiryMessageTicketEvent
,AgentPreSendIntermediateMessageTicketEvent
,AgentPreSendMessageAndCloseTicketEvent
,AgentQuickCaseTicketCreatedEvent
,AgentResubmittedTicketRoutedEvent
,AgentTicketAnsweredClearanceRequiredEvent
,AgentTicketAnsweredEvent
,AgentTicketClearanceRequiredEvent
,AgentTicketClosedEvent
,AgentTicketForwardedAndClosedEvent
,AgentTicketInternalForwardedEvent
,AgentTicketManuallyRoutedEvent
,AgentTicketRecategorizedEvent
,AgentTicketRequeuedEvent
,AgentTicketResubmittedEvent
,SupervisorExternalForwardMessageSentAndTicketClosedEvent
,SupervisorExternalForwardMessageSentAndTicketForwardedEvent
,SupervisorExternalForwardMessageSentAndTicketKeptEvent
,SupervisorInternalForwardedTicketRoutedEvent
,SupervisorPreSendExternalForwardMessageAndCloseTicketEvent
,SupervisorPreSendExternalForwardMessageAndForwardTicketEvent
,SupervisorPreSendExternalForwardMessageAndKeepTicketEvent
,SupervisorTicketClosedEvent
,SupervisorTicketForwardedAndClosedEvent
,SupervisorTicketInternalForwardedEvent
,SupervisorTicketManuallyRoutedEvent
,SupervisorTicketRecategorizedEvent
,SupervisorTicketRequeuedEvent
,UserCloseTicketEvent
,UserTicketClosedEvent
,UserTicketInternalForwardedEvent
,UserTicketRecategorizedEvent
,UserTicketRequeuedEvent
,UserTicketRoutedEvent
public interface UserTicketEvent extends TicketEvent, UserProvider
This interface represents all events concerning a ticket and a user. The trigger for this event is always a user operating on a ticket. The interface provides the Ticket and the User performing the operation on the ticket.- Since:
- 10.0.120
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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