Package com.novomind.ecom.api.imail.common.event

Interface UserTicketEvent

All Superinterfaces:
Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, UserProvider
All Known Subinterfaces:
AgentExternalForwardMessageSentAndTicketClosedEvent, AgentExternalForwardMessageSentAndTicketForwardedEvent, AgentExternalForwardMessageSentAndTicketKeptEvent, AgentExternalInquiryMessageSentTicketEvent, AgentIntermediateMessageSentTicketEvent, AgentInternalForwardedTicketRoutedEvent, AgentMessageDeselectedEvent, AgentMessageSelectedEvent, AgentMessageSelectionChangedEvent, AgentMessageSentAndTicketClosedEvent, AgentPhoneTicketCreatedEvent, AgentPreSendExternalForwardMessageAndCloseTicketEvent, AgentPreSendExternalForwardMessageAndForwardTicketEvent, AgentPreSendExternalForwardMessageAndKeepTicketEvent, AgentPreSendExternalInquiryMessageTicketEvent, AgentPreSendIntermediateMessageTicketEvent, AgentPreSendMessageAndCloseTicketEvent, AgentQuickCaseTicketCreatedEvent, AgentResubmittedTicketRoutedEvent, AgentTicketAnsweredClearanceRequiredEvent, AgentTicketAnsweredEvent, AgentTicketClearanceRequiredEvent, AgentTicketClosedEvent, AgentTicketForwardedAndClosedEvent, AgentTicketInternalForwardedEvent, AgentTicketManuallyRoutedEvent, AgentTicketRecategorizedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, SupervisorExternalForwardMessageSentAndTicketClosedEvent, SupervisorExternalForwardMessageSentAndTicketForwardedEvent, SupervisorExternalForwardMessageSentAndTicketKeptEvent, SupervisorInternalForwardedTicketRoutedEvent, SupervisorPreSendExternalForwardMessageAndCloseTicketEvent, SupervisorPreSendExternalForwardMessageAndForwardTicketEvent, SupervisorPreSendExternalForwardMessageAndKeepTicketEvent, SupervisorTicketClosedEvent, SupervisorTicketForwardedAndClosedEvent, SupervisorTicketInternalForwardedEvent, SupervisorTicketManuallyRoutedEvent, SupervisorTicketRecategorizedEvent, SupervisorTicketRequeuedEvent, UserCloseTicketEvent, UserTicketClosedEvent, UserTicketInternalForwardedEvent, UserTicketRecategorizedEvent, UserTicketRequeuedEvent, UserTicketRoutedEvent
public interface UserTicketEvent extends TicketEvent, UserProvider
This interface represents all events concerning a ticket and a user. The trigger for this event is always a user operating on a ticket. The interface provides the Ticket and the User performing the operation on the ticket.
Since:
10.0.120