Package com.novomind.ecom.api.imail.routing.event

Interface UserTicketRecategorizedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketRecategorizedEvent, UserProvider, UserTicketEvent

All Known Subinterfaces:

AgentTicketRecategorizedEvent, SupervisorTicketRecategorizedEvent

public interface UserTicketRecategorizedEvent
extends TicketRecategorizedEvent, UserTicketEvent

This event is triggered when a ticket has been recategorized by an user.

Since:

10.0.128

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent

getDestinationCategory, getRecategorizationCount, getSourceCategory

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser