Interface UserTicketRecategorizedEvent
- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketEvent
,TicketProvider
,TicketRecategorizedEvent
,UserProvider
,UserTicketEvent
- All Known Subinterfaces:
AgentTicketRecategorizedEvent
,SupervisorTicketRecategorizedEvent
This event is triggered when a ticket has been recategorized by an user.
- Since:
- 10.0.128
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRecategorizedEvent
getDestinationCategory, getRecategorizationCount, getSourceCategory
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser