Package com.novomind.ecom.api.imail.routing.event

Interface TicketRecategorizedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider

All Known Subinterfaces:

AgentTicketRecategorizedEvent, AutoTicketRecategorizedEvent, SupervisorTicketRecategorizedEvent, UserTicketRecategorizedEvent

public interface TicketRecategorizedEvent
extends TicketEvent

This event is triggered when a ticket has been recategorized.

Since:

10.0.128

Method Summary

Modifier and Type	Method	Description
Category	getDestinationCategory()	This method returns the destination category of the ticket after it has been recategorized.
int	getRecategorizationCount()	This method returns the number of recategorizations of the ticket up to and including this one.
Category	getSourceCategory()	This method returns the source category of the ticket before it has been recategorized.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Method Details

getSourceCategory

Category getSourceCategory()

This method returns the source category of the ticket before it has been recategorized.

Returns:

the source category of the ticket.

Since:

10.0.128

getDestinationCategory

Category getDestinationCategory()

This method returns the destination category of the ticket after it has been recategorized. Please note that the destination category may be different from the ticket's category. This may happen, if the ticket is recategorized again immediately after the first recategorization event.

Returns:

the destination category of the ticket.

Since:

10.0.128

getRecategorizationCount

int getRecategorizationCount()

This method returns the number of recategorizations of the ticket up to and including this one.

Returns:

the number of recategorizations of the ticket.

Since:

10.0.128