Interface TicketRecategorizedEvent

    • Method Detail

      • getSourceCategory

        Category getSourceCategory()
        This method returns the source category of the ticket before it has been recategorized.
        Returns:
        the source category of the ticket.
        Since:
        10.0.128
      • getDestinationCategory

        Category getDestinationCategory()
        This method returns the destination category of the ticket after it has been recategorized. Please note that the destination category may be different from the ticket's category. This may happen, if the ticket is recategorized again immediately after the first recategorization event.
        Returns:
        the destination category of the ticket.
        Since:
        10.0.128
      • getRecategorizationCount

        int getRecategorizationCount()
        This method returns the number of recategorizations of the ticket up to and including this one.
        Returns:
        the number of recategorizations of the ticket.
        Since:
        10.0.128