Package com.novomind.ecom.api.imail.provider

Interface TicketProvider

All Known Subinterfaces:

AgentBacklogMailInfoViewContext, AgentDraftMailInfoViewContext, AgentEditorMailInfoViewContext, AgentExternalForwardMessageSentAndTicketClosedEvent, AgentExternalForwardMessageSentAndTicketForwardedEvent, AgentExternalForwardMessageSentAndTicketKeptEvent, AgentExternalInquiryMessageSentTicketEvent, AgentIntermediateMessageSentTicketEvent, AgentInternalForwardedTicketRoutedEvent, AgentMailEditorViewContext, AgentMailInfoViewContext, AgentMessageDeselectedEvent, AgentMessageInfo, AgentMessageSelectedEvent, AgentMessageSelectionChangedEvent, AgentMessageSentAndTicketClosedEvent, AgentOutgoingMailInfoViewContext, AgentPhoneTicketCreatedEvent, AgentPhoneTicketMailInfoViewContext, AgentPreSendExternalForwardMessageAndCloseTicketEvent, AgentPreSendExternalForwardMessageAndForwardTicketEvent, AgentPreSendExternalForwardMessageAndKeepTicketEvent, AgentPreSendExternalInquiryMessageTicketEvent, AgentPreSendIntermediateMessageTicketEvent, AgentPreSendMessageAndCloseTicketEvent, AgentQuickCaseMailInfoViewContext, AgentQuickCaseTicketAction, AgentQuickCaseTicketCreateAndCloseAction, AgentQuickCaseTicketCreateAndKeepAction, AgentQuickCaseTicketCreateAndRouteAction, AgentQuickCaseTicketCreatedEvent, AgentQuickCaseTicketCreateSendAndCloseAction, AgentResubmittedTicketRoutedEvent, AgentTicketAction, AgentTicketAnsweredClearanceRequiredEvent, AgentTicketAnsweredEvent, AgentTicketClearanceRequiredEvent, AgentTicketCloseAction, AgentTicketClosedEvent, AgentTicketCloseNoAnswerAction, AgentTicketCloseOperationResult, AgentTicketForwardAndCloseAction, AgentTicketForwardedAndClosedEvent, AgentTicketInternalForwardedEvent, AgentTicketManuallyRoutedEvent, AgentTicketRecategorizeAction, AgentTicketRecategorizedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, AgentTicketSendAndCloseAction, AgentTicketSendIntermediateAction, AgentTicketUploadAttachmentAction, ArchiveAccessMailInfoViewContext, AutoExternalForwardMessageSentAndTicketClosedEvent, AutoExternalForwardMessageSentAndTicketForwardedEvent, AutoIntermediateMessageSentTicketEvent, AutoInternalForwardedTicketRoutedEvent, AutoMessageSentAndTicketClosedEvent, AutoPreSendExternalForwardMessageAndCloseTicketEvent, AutoPreSendExternalForwardMessageAndForwardTicketEvent, AutoPreSendIntermediateMessageTicketEvent, AutoPreSendMessageAndCloseTicketEvent, AutoResubmittedTicketRoutedEvent, AutoTicketAnsweredClearanceRequiredEvent, AutoTicketAnsweredEvent, AutoTicketClosedEvent, AutoTicketForwardedAndClosedEvent, AutoTicketInternalForwardedEvent, AutoTicketInternalForwardOperationResult, AutoTicketRecategorizationOperationResult, AutoTicketRecategorizedEvent, AutoTicketRequeuedEvent, AutoTicketRequeueOperationResult, AutoTicketResubmittedEvent, AutoTicketRoutedEvent, BacklogMailInfoViewContext, BacklogMessageInfo, ClaimMailInfoViewContext, CloseTicketEvent, ConfirmationMessageSentTicketEvent, ExternalForwardMessageSentAndTicketClosedEvent, ExternalForwardMessageSentAndTicketForwardedEvent, ExternalForwardMessageSentAndTicketKeptEvent, ExternalMessageSentAndTicketClosedEvent, ExternalReplyMailInfoViewContext, ExternalTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredEvent, ExternalTicketClosedEvent, IncomingMailInfoViewContext, IncomingMessageViewContext, MailInfoViewContext, MessageSentAndTicketClosedEvent, MessageSentTicketEvent, MessageViewContext, OutgoingMailInfoViewContext, OutgoingMessageInfo, PreSendConfirmationMessageTicketEvent, PreSendExternalForwardMessageAndCloseTicketEvent, PreSendExternalForwardMessageAndForwardTicketEvent, PreSendExternalForwardMessageAndKeepTicketEvent, PreSendExternalMessageAndCloseTicketEvent, PreSendMessageAndCloseTicketEvent, PreSendMessageTicketEvent, SearchResultMailInfoViewContext, SentMessageViewContext, SupervisorExternalForwardMessageSentAndTicketClosedEvent, SupervisorExternalForwardMessageSentAndTicketForwardedEvent, SupervisorExternalForwardMessageSentAndTicketKeptEvent, SupervisorInternalForwardedTicketRoutedEvent, SupervisorPreSendExternalForwardMessageAndCloseTicketEvent, SupervisorPreSendExternalForwardMessageAndForwardTicketEvent, SupervisorPreSendExternalForwardMessageAndKeepTicketEvent, SupervisorTicketClosedEvent, SupervisorTicketCloseOperationResult, SupervisorTicketForwardedAndClosedEvent, SupervisorTicketInternalForwardedEvent, SupervisorTicketInternalForwardOperationResult, SupervisorTicketManuallyRoutedEvent, SupervisorTicketRecategorizationOperationResult, SupervisorTicketRecategorizedEvent, SupervisorTicketRequeuedEvent, SupervisorTicketRequeueOperationResult, TicketAnsweredEvent, TicketClearanceRequiredEvent, TicketClosedEvent, TicketCloseOperationResult, TicketCreatedEvent, TicketEnqueuedEvent, TicketEvent, TicketInternalForwardedEvent, TicketInternalForwardOperationResult, TicketOperationResult, TicketQueuedEvent, TicketRatingReceivedEvent, TicketRecategorizationOperationResult, TicketRecategorizedEvent, TicketRequeuedEvent, TicketRequeueOperationResult, TicketResubmitOperationResult, TicketResubmittedEvent, TicketRoutedEvent, TicketRoutingRequest, TicketStateChangedEvent, UserCloseTicketEvent, UserTicketClosedEvent, UserTicketEvent, UserTicketInternalForwardedEvent, UserTicketOperationResult, UserTicketRecategorizedEvent, UserTicketRequeuedEvent, UserTicketRoutedEvent

All Known Implementing Classes:

AgentTicketCloseOperationFailedException, AutoTicketInternalForwardOperationFailedException, AutoTicketRecategorizationOperationFailedException, AutoTicketRequeueOperationFailedException, SupervisorTicketCloseOperationFailedException, SupervisorTicketInternalForwardOperationFailedException, SupervisorTicketRecategorizationOperationFailedException, SupervisorTicketRequeueOperationFailedException, TicketResubmitOperationFailedException

public interface TicketProvider

Represents an object that "knows" or can provide a Ticket

Since:

10.0.16

Method Summary

Modifier and Type	Method	Description
Ticket	getTicket()	Returns the ticket

Method Detail

getTicket

Ticket getTicket()

Returns the ticket

Returns:

the Ticket object

Since:

10.0.16