Package com.novomind.ecom.api.imail.routing.event

Interface AutoTicketForwardedAndClosedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent

public interface AutoTicketForwardedAndClosedEvent
extends TicketClosedEvent

This event is triggered when a ticket has been forwarded and closed automatically e.g. due to the configuration of the ticket's category.

Since:

10.0.120

Method Summary

Modifier and Type	Method	Description
default TicketState	getTicketState()

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

getTicketState

default TicketState getTicketState()

Specified by:

getTicketState in interface TicketStateChangedEvent

Returns:

the new TicketState of the ticket after the state change