Package com.novomind.ecom.api.iagent.state

Enum Class TicketState

java.lang.Object

java.lang.Enum<TicketState>

com.novomind.ecom.api.iagent.state.TicketState

All Implemented Interfaces:

Serializable, Comparable<TicketState>, Constable

public enum TicketState
extends Enum<TicketState>

Represents all types of ticket states.

Since:

12.0

Nested Class Summary

Nested classes/interfaces inherited from class java.lang.Enum

Enum.EnumDesc<E extends Enum<E>>

Enum Constant Summary

Enum Constants

Enum Constant	Description
ANSWERED	The ticket has been answered and the answered message is waiting to be sent.
ASSIGNED	The ticket has been assigned to an agent and the message has been delivered to the agent's folder.
CLEARANCE_REQUIRED	The ticket has been answered and is now waiting for clearance.
CLOSED	The ticket has been closed without being answered.
CREATED	The ticket has been created e.g.
DELIVERY_FAILED	The ticket has been answered and the message has been sent, but the message could not be delivered to one or multiple recipients and has bounced back.
EXTERNAL_FORWARDED	The ticket has been externally forwarded and will be processed by an external clerk.
EXTERNAL_INQUIRED	The ticket has been externally forwarded by an agent for an inquiry.
INTERNAL_FORWARDED	The ticket has been forwarded internally to an agent that currently is not available.
QUEUED	The ticket is queued and waiting to be assigned to an agent or to be processed automatically or manually by a supervisor.
RESUBMITTED	The ticket has been resubmitted by an agent and will be assigned again automatically to the agent at a specified time.
SEND_FAILED	The ticket has been answered but the answered message could not be sent.
SENT_AND_CLOSED	The ticket has been answered and the answered message has been sent.
UNPROCESSABLE	A message has been received for the ticket but the message is unprocessable.

Method Summary

Modifier and Type	Method	Description
static TicketState	valueOf(String name)	Returns the enum constant of this class with the specified name.
static TicketState[]	values()	Returns an array containing the constants of this enum class, in the order they are declared.

Methods inherited from class java.lang.Enum

clone, compareTo, describeConstable, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Enum Constant Details

CREATED

public static final TicketState CREATED

The ticket has been created e.g. due to an incoming message that has been received by a message connector. The ticket will not be assigned or processed automatically in this state.

Since:

12.0

QUEUED

public static final TicketState QUEUED

The ticket is queued and waiting to be assigned to an agent or to be processed automatically or manually by a supervisor.

Since:

12.0

ASSIGNED

public static final TicketState ASSIGNED

The ticket has been assigned to an agent and the message has been delivered to the agent's folder.

Since:

12.0

RESUBMITTED

public static final TicketState RESUBMITTED

The ticket has been resubmitted by an agent and will be assigned again automatically to the agent at a specified time.

Since:

12.0

INTERNAL_FORWARDED

public static final TicketState INTERNAL_FORWARDED

The ticket has been forwarded internally to an agent that currently is not available. The ticket will be assigned to the agent automatically as soon as the addressed agent is available again.

Since:

12.0

EXTERNAL_FORWARDED

public static final TicketState EXTERNAL_FORWARDED

The ticket has been externally forwarded and will be processed by an external clerk. The external clerk sends the answer to the novomind iAGENT system and the answered message will be sent back to the customer and the ticket is finally closed.

Since:

12.0

EXTERNAL_INQUIRED

public static final TicketState EXTERNAL_INQUIRED

The ticket has been externally forwarded by an agent for an inquiry. The external clerk sends his answer back to the agent.

Since:

12.0

ANSWERED

public static final TicketState ANSWERED

The ticket has been answered and the answered message is waiting to be sent.

Since:

12.0

CLEARANCE_REQUIRED

public static final TicketState CLEARANCE_REQUIRED

The ticket has been answered and is now waiting for clearance.

Since:

12.0

SENT_AND_CLOSED

public static final TicketState SENT_AND_CLOSED

The ticket has been answered and the answered message has been sent. This is a final state if delivery succeeds.

Since:

12.0

CLOSED

public static final TicketState CLOSED

The ticket has been closed without being answered. This is a final state.

Since:

12.0

SEND_FAILED

public static final TicketState SEND_FAILED

The ticket has been answered but the answered message could not be sent.

Since:

12.0

DELIVERY_FAILED

public static final TicketState DELIVERY_FAILED

The ticket has been answered and the message has been sent, but the message could not be delivered to one or multiple recipients and has bounced back.

Since:

12.0

UNPROCESSABLE

public static final TicketState UNPROCESSABLE

A message has been received for the ticket but the message is unprocessable. This is a final state.

Since:

12.0

Method Details

values

public static TicketState[] values()

Returns an array containing the constants of this enum class, in the order they are declared.

Returns:

an array containing the constants of this enum class, in the order they are declared

valueOf

public static TicketState valueOf(String name)

Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)

Parameters:

name - the name of the enum constant to be returned.

Returns:

the enum constant with the specified name

Throws:

IllegalArgumentException - if this enum class has no constant with the specified name

NullPointerException - if the argument is null