Package com.novomind.ecom.api.iagent.state
-
Interface Summary Interface Description AgentFolderInfo This interface provides information about the agent folder.AgentInfo An AgentInfo is the interface to get non persistent informations of agent user entities.AgentInfoHandler Handler to access non persistent agent information.AgentPhoneSystemInfo TheAgentPhoneSystemInfo
provides thePhoneSystem
that has been used to connect the phone device of an agent during the agent's login procedure.AgentQueuedCallInfo TheAgentQueuedCallInfo
provides information about a delivered or establishedQueuedCall
that is currently attached to the agent's phone device.BusinessHourInfo A BusinessHourInfo is the interface to get non persistent informations ofBusinessHour
entities.BusinessHourInfoHandler Handler to access non persistent business hour information.
This handler is only available in the novomind iAGENT routing process. -
Enum Summary Enum Description CallState Represents all types of call states.PhoneDeviceState Represents the types of phone device statesRoutingWorkItemState Represents all types of states of aRoutingWorkItem
within the remote routing system.TicketState Represents all types of ticket states.