Package com.novomind.ecom.api.iagent.state

Interface Summary

Interface	Description
AgentCallInfo	The AgentCallInfo provides information about a delivered or established ActiveCall that is currently attached to the agent's phone device.
AgentChatInfo	This interface provides information about the agent chat pool.
AgentFolderInfo	This interface provides information about the agent folder.
AgentIncomingCallInfo	The AgentIncomingCallInfo provides information about a delivered or established IncomingCall that is currently attached to the agent's phone device.
AgentInfo	An AgentInfo is the interface to get non persistent informations of agent user entities.
AgentInfoHandler	Handler to access non persistent agent information.
AgentOutgoingCallInfo	The AgentOutgoingCallInfo provides information about a delivered or established OutgoingCall that is currently attached to the agent's phone device.
AgentPhoneSystemInfo	The AgentPhoneSystemInfo provides the PhoneSystem that has been used to connect the phone device of an agent during the agent's login procedure.
AgentQueuedCallInfo	The AgentQueuedCallInfo provides information about a delivered or established QueuedCall that is currently attached to the agent's phone device.
BusinessHourInfo	A BusinessHourInfo is the interface to get non persistent informations of BusinessHour entities.
BusinessHourInfoHandler	Handler to access non persistent business hour information. This handler is only available in the novomind iAGENT routing process.

Enum Summary

Enum	Description
CallState	Represents all types of call states.
ChatState	Represents all types of chat states.
PhoneDeviceState	Represents the types of phone device states
RoutingWorkItemState	Represents all types of states of a RoutingWorkItem within the remote routing system.
TicketState	Represents all types of ticket states.