Package com.novomind.ecom.api.iagent.state

Interface Summary

Interface	Description
AgentChatInfo	This interface provides information about the agent chat pool.
AgentFolderInfo	This interface provides information about the agent folder.
AgentInfo	An AgentInfo is the interface to get non persistent informations of agent user entities.
AgentInfoHandler	Handler to access non persistent agent information.
AgentPhoneSystemInfo	The AgentPhoneSystemInfo provides the PhoneSystem that has been used to connect the phone device of an agent during the agent's login procedure.
AgentQueuedCallInfo	The AgentQueuedCallInfo provides information about a delivered or established QueuedCall that is currently attached to the agent's phone device.
BusinessHourInfo	A BusinessHourInfo is the interface to get non persistent informations of BusinessHour entities.
BusinessHourInfoHandler	Handler to access non persistent business hour information. This handler is only available in the novomind iAGENT routing process.

Enum Summary

Enum	Description
CallState	Represents all types of call states.
PhoneDeviceState	Represents the types of phone device states
RoutingWorkItemState	Represents all types of states of a RoutingWorkItem within the remote routing system.
TicketState	Represents all types of ticket states.