Package com.novomind.ecom.api.iagent.state

Interface AgentInfo

All Superinterfaces:

UserProvider

public interface AgentInfo
extends UserProvider

An AgentInfo is the interface to get non persistent informations of agent user entities.

Since:

11.21

Method Summary

Modifier and Type	Method	Description
AgentAvailability	getAgentAvailability()	Returns an AgentAvailability for the agent represented by this AgentInfo instance
AgentChatInfo	getAgentChatInfo()	Get the AgentChatInfo for the agent represented by this AgentInfo instance
AgentDeviceState	getAgentDeviceState()	Returns an AgentDeviceState for the agent represented by this AgentInfo instance
AgentFolderInfo	getAgentFolderInfo()	Get the AgentFolderInfo for the agent represented by this AgentInfo instance
List<AgentIncomingCallInfo>	getAgentIncomingCallInfoList()	Returns a List of AgentIncomingCallInfo objects for all currently delivered or established IncomingCalls attached to the agent device, if the agent has logged on with a phone device.
AgentLoginState	getAgentLoginState()	Returns an AgentLoginState for the agent represented by this AgentInfo instance
List<AgentOutgoingCallInfo>	getAgentOutgoingCallInfoList()	Returns a List of AgentOutgoingCallInfo objects for all currently delivered or established OutgoingCalls attached to the agent device, if the agent has logged on with a phone device.
AgentPauseState	getAgentPauseState()	Returns an AgentPauseState for the agent represented by this AgentInfo instance
Optional<AgentPhoneSystemInfo>	getAgentPhoneSystemInfo()	Returns an optional AgentPhoneSystemInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device connected to a PhoneSystem.
AgentPostProcessingState	getAgentPostProcessingState()	Returns an AgentPostProcessingState for the agent represented by this AgentInfo instance
Optional<AgentQueuedCallInfo>	getAgentQueuedCallInfo()	Returns an optional AgentQueuedCallInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device and if there is currently a delivered or established QueuedCall attached to the agent device.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Details

getAgentPostProcessingState

AgentPostProcessingState getAgentPostProcessingState()

Returns an AgentPostProcessingState for the agent represented by this AgentInfo instance

Returns:

the agent post processing state

Since:

11.21

getAgentPauseState

AgentPauseState getAgentPauseState()

Returns an AgentPauseState for the agent represented by this AgentInfo instance

Returns:

the agent pause state

Since:

11.21

getAgentAvailability

AgentAvailability getAgentAvailability()

Returns an AgentAvailability for the agent represented by this AgentInfo instance

Returns:

the agent availability

Since:

11.21

getAgentLoginState

AgentLoginState getAgentLoginState()

Returns an AgentLoginState for the agent represented by this AgentInfo instance

Returns:

the agent login state

Since:

11.22

getAgentDeviceState

AgentDeviceState getAgentDeviceState()

Returns an AgentDeviceState for the agent represented by this AgentInfo instance

Returns:

the agent device state

Since:

11.27

getAgentPhoneSystemInfo

Optional<AgentPhoneSystemInfo> getAgentPhoneSystemInfo()

Returns an optional AgentPhoneSystemInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device connected to a PhoneSystem.

Returns:

the optional AgentPhoneSystemInfo if the agent has logged on with a phone device, otherwise an empty optional

Since:

11.27

getAgentQueuedCallInfo

Optional<AgentQueuedCallInfo> getAgentQueuedCallInfo()

Returns an optional AgentQueuedCallInfo for the agent represented by this AgentInfo instance, if the agent has logged on with a phone device and if there is currently a delivered or established QueuedCall attached to the agent device.

Returns:

the optional AgentQueuedCallInfo if there is currently a delivered or established QueuedCall attached to the agent device

Since:

11.30

getAgentIncomingCallInfoList

List<AgentIncomingCallInfo> getAgentIncomingCallInfoList()

Returns a List of AgentIncomingCallInfo objects for all currently delivered or established IncomingCalls attached to the agent device, if the agent has logged on with a phone device.

Returns:

a List of AgentIncomingCallInfo with the currently delivered or established IncomingCalls attached to the agent device

Since:

12.28

getAgentOutgoingCallInfoList

List<AgentOutgoingCallInfo> getAgentOutgoingCallInfoList()

Returns a List of AgentOutgoingCallInfo objects for all currently delivered or established OutgoingCalls attached to the agent device, if the agent has logged on with a phone device.

Returns:

a List of AgentOutgoingCallInfo with the currently delivered or established OutgoingCalls attached to the agent device

Since:

12.28

getAgentFolderInfo

AgentFolderInfo getAgentFolderInfo()

Get the AgentFolderInfo for the agent represented by this AgentInfo instance

Returns:

the AgentFolderInfo

Since:

11.29

getAgentChatInfo

AgentChatInfo getAgentChatInfo()

Get the AgentChatInfo for the agent represented by this AgentInfo instance

Returns:

the AgentChatInfo

Since:

12.25