Package com.novomind.ecom.api.iagent.state

Interface AgentChatInfo

public interface AgentChatInfo
This interface provides information about the agent chat pool.
Since:
12.25

  • Method Summary

    Modifier and Type
    Method
    Description
    int
    getChatCount()
    Returns the number of active chats for the agent.
    int
    getMaxChatCount()
     
    boolean
    isChatNotifying()
    Returns true if the agent is getting notified for an incoming chat.

  • Method Details

    • getMaxChatCount

      int getMaxChatCount()
      Returns:
      the max number of chats for the agent.
      Since:
      12.25

    • getChatCount

      int getChatCount()
      Returns the number of active chats for the agent. Please note that this method is only available in the novomind iAGENT routing process and will always return 0 otherwise.
      Returns:
      the number of active chats for the agent.
      Since:
      12.25

    • isChatNotifying

      boolean isChatNotifying()
      Returns true if the agent is getting notified for an incoming chat. Please note that this method is only available in the novomind iAGENT routing process and will always return false otherwise.
      Returns:
      true if the agent is getting notified for an incoming chat.
      Since:
      12.25