Package com.novomind.ecom.api.iagent.state

Interface AgentQueuedCallInfo

All Superinterfaces:

ActiveCallProvider, AgentCallInfo, CallProvider, QueuedCallProvider, UserProvider

public interface AgentQueuedCallInfo
extends AgentCallInfo, QueuedCallProvider

The AgentQueuedCallInfo provides information about a delivered or established QueuedCall that is currently attached to the agent's phone device.

Since:

11.30

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.state.AgentCallInfo

getCategory, getDateEstablished

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser