Package com.novomind.ecom.api.iagent.state

Interface AgentQueuedCallInfo

All Superinterfaces:

ActiveCallProvider, CallProvider, QueuedCallProvider, UserProvider

public interface AgentQueuedCallInfo
extends UserProvider, QueuedCallProvider, CallProvider

The AgentQueuedCallInfo provides information about a delivered or established QueuedCall that is currently attached to the agent's phone device.

Since:

11.30

Method Summary

Modifier and Type	Method	Description
java.util.Optional<Category>	getCategory()	The Category for the QueuedCall if available, otherwise an empty optional.
java.util.Date	getDateEstablished()

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Detail

getCategory

java.util.Optional<Category> getCategory()

The Category for the QueuedCall if available, otherwise an empty optional.

Returns:

the category for the QueuedCall if available, otherwise an empty optional.

Since:

11.30

getDateEstablished

java.util.Date getDateEstablished()

Returns:

the date and time when the QueuedCall has been established to the agent's phone device.

Since:

11.30