AgentCallInfo (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

ActiveCallProvider, CallProvider, UserProvider

All Known Subinterfaces:

AgentIncomingCallInfo, AgentOutgoingCallInfo, AgentQueuedCallInfo
```
public interface AgentCallInfo
extends UserProvider, ActiveCallProvider, CallProvider
```
The AgentCallInfo provides information about a delivered or established ActiveCall that is currently attached to the agent's phone device.

Since:

12.28

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`java.util.Optional<Category>`	`getCategory()`	The `Category` for the `ActiveCall` if available, otherwise an empty optional.
`java.util.Date`	`getDateEstablished()`

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider
getActiveCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider
getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser

- Method Detail
  - getCategory
```
java.util.Optional<Category> getCategory()
```
    The Category for the ActiveCall if available, otherwise an empty optional.
    
    Returns:
    
    the category for the ActiveCall if available, otherwise an empty optional.
    
    Since:
    
    12.28
  - getDateEstablished
```
java.util.Date getDateEstablished()
```
    Returns:
    
    the date and time when the ActiveCall has been established to the agent's phone device.
    
    Since:
    
    12.28