Interface AgentCallInfo
- All Superinterfaces:
ActiveCallProvider
,CallProvider
,UserProvider
- All Known Subinterfaces:
AgentIncomingCallInfo
,AgentOutgoingCallInfo
,AgentQueuedCallInfo
The
AgentCallInfo
provides information about a delivered or
established ActiveCall
that is currently attached to the agent's phone device.- Since:
- 12.28
-
Method Summary
Modifier and TypeMethodDescriptionTheCategory
for theActiveCall
if available, otherwise an empty optional.Methods inherited from interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider
getActiveCall
Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider
getCall
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
-
Method Details
-
getCategory
TheCategory
for theActiveCall
if available, otherwise an empty optional.- Returns:
- the category for the
ActiveCall
if available, otherwise an empty optional. - Since:
- 12.28
-
getDateEstablished
Date getDateEstablished()- Returns:
- the date and time when the
ActiveCall
has been established to the agent's phone device. - Since:
- 12.28
-