Package com.novomind.ecom.api.iagent.state

Interface AgentCallInfo

All Superinterfaces:
ActiveCallProvider, CallProvider, UserProvider
All Known Subinterfaces:
AgentIncomingCallInfo, AgentOutgoingCallInfo, AgentQueuedCallInfo
public interface AgentCallInfo extends UserProvider, ActiveCallProvider, CallProvider
The AgentCallInfo provides information about a delivered or established ActiveCall that is currently attached to the agent's phone device.
Since:
12.28

  • Method Details

    • getCategory

      Optional<Category> getCategory()
      The Category for the ActiveCall if available, otherwise an empty optional.
      Returns:
      the category for the ActiveCall if available, otherwise an empty optional.
      Since:
      12.28

    • getDateEstablished

      Date getDateEstablished()
      Returns:
      the date and time when the ActiveCall has been established to the agent's phone device.
      Since:
      12.28